VEEV Electronic Cigarette User Guide

The VEEV ONE device is designed to provide a consistent experience, but battery life and puff counts can vary based on individual usage patterns. Here are a few points to consider regarding your device's performance:

• Puff Duration: The estimated puff count (e.g., 1000 puffs) is typically based on standard puff durations. If you take longer puffs, the device may trigger the Over Puffing Detection (indicated by two blinks if a puff exceeds 5 seconds), which consumes more battery and liquid.
• Battery Monitoring: You can check your current battery level by short-pressing the button:
  • 4 lights: >75%
  • 3 lights: 75-50%
  • 2 lights: 50-25%
  • 1 light: 25-1%
• Maintenance: If you feel the battery is draining prematurely, you can try to Reset the device by pressing and holding the button for more than 10 seconds until all lights blink white twice.
• Charging: Ensure you are using the manufacturer-approved Type-C charging cable for optimal performance.

If the device continues to drain rapidly despite light usage, you may wish to contact customer service at 800 413 413 or visit iqos.com for further support.

According to the VEEV ONE User Guide, a red light indicates an error. Specifically, if the bottom light blinks red twice, it signifies a device error. Please follow these steps to resolve the issue:

• Change the Pod: Try inserting a new VEEV ONE pod. The error may be related to the specific pod currently in use.
• Verify the Reset: To ensure a proper reset, press and hold the button for more than 10 seconds and then release. All lights should blink white twice to confirm the reset was successful.
• Check for Low Liquid: If the upper white light blinks 5 times, the pod is empty and must be replaced.

If the red light persists after changing the pod and performing a full 10-second reset, there may be a hardware malfunction. You can contact VEEV Customer Care at 800 413 413 for further assistance.

>