A: To adjust the microphone gain, refer to the instruction
manual for detailed steps. Typically, you can find this setting in
the settings menu of the transmitter unit.

Q: Can I connect external audio sources to the GoTour
system?

A: Yes, you can connect external audio sources to the GoTour
system. Use the appropriate cables to connect your audio device to
the transmitter unit following the provided guidelines in the
manual.

Q: What should I do if the battery is not charging?

A: If the battery is not charging, check the connection between
the charger and the unit. Ensure that the charger is plugged in
properly and that there are no issues with the power source. If
problems persist, contact customer support for assistance.

View Fullscreen

Univox® GoTour
Touring made easy
User manual
LET’S GO!

Introduction
Dear Customer,
We would like to take this opportunity to say thank you for choosing Univox and for your support in our ongoing mission to bring affordable, high-quality products to market, something we’ve been doing since 1965. We hope that this system will serve you well for many years to come. As part of Univox’s long-term goals, we continuously strive to innovate new products and improve existing ones. We always keep you, the customer and end-user, in mind when designing new products, and we work tirelessly for accessibility and equality. Everyone should hear everything! To get in contact with your local distributor, please visit univox.eu. If you’d rather get in touch with us directly, you can do so at: Phone: +46 8 767 18 18 Email: support@edin.se
Thank you, and enjoy the experience of perfect audio!
Sincerely, Mattias Arrhenius, Managing Director, and the team at Univox
2

Table of contents

Introduction

Important Safety Instructions

GENERAL INFORMATION

HEARING SAFETY

MEDICAL DEVICE SAFETY

SAFETY INSTRUCTIONS FOR LITHIUM-ION BATTERY

GoTour Components

TRANSMITTER AND RECEIVER

ACCESSORIES

LIST OF ACCESSORIES AND DESCRIPTION

GoTour GTO-T Transmitter unit overview 5

GoTour GTO-R Receiver unit overview 5

GoTour Functionality

STATUS INDICATOR

LOW BATTERY

AUTO POWER OFF

CREATING A GROUP AND PAIRING

CHANGING CHANNELS

TRANSMISSION RANGE

ADJUSTING MIC GAIN

CONNECTING EXTERNAL AUDIO TO GOTOUR

ENDING THE TOUR

MUTE THE TRANSMITTER

ADJUSTING RECEIVER VOLUME

CHANNELS, FREQUENCY AND RANGE

Applications

IDEAL FOR TOURS

INTERPRETATION

SILENT MEETINGS AND EVENTS

GoTour Products and Accessories 11

TRANSMITTER AND RECEIVER

CHARGING OPTIONS

MICROPHONES

ACCESSORIES

Specifications

GOTOUR GTO-T AND GTO-R

GOTOUR GTO-CT12 AND GTO-CC24

GOTOUR GTO-M1

Product maintenance

CARE, CLEANING, AND DISINFECTING

GENERAL CLEANING

DISINFECTING

CHARGING TRAYS AND CASES

STORAGE

HANDLING

BATTERY CARE

Troubleshooting

THE UNIT HAS NO POWER

THERE’S NO AUDIO

I CAN’T RECEIVE A SIGNAL

THE AUDIO IS DISTORTED

THE BATTERY ISN’T CHARGING

Compliance information

WARRANTY

IMPORTANT INFORMATION

Recycling

PRODUCT RECYCLING

BATTERY RECYCLING INFORMATION

Contact Information

Important Safety Instructions
Read the following information before you use your GoTour system.
GENERAL INFORMATION 1. Read these safety instructions and the instruction manual of the product. 2. Store and keep these safety instructions and the instruction manual of the product. Always include all instructions when
passing the product on to third parties. 3. Heed all warnings. 4. Follow all instructions. 5. Do not expose to direct sunlight for long periods of time. 6. Do not store near any heat sources such as radiators, heat registers, stoves, or other apparatus that produce heat. 7. Refer all service to qualified service personnel. Servicing is required when the apparatus has been damaged in any way,
exposed to rain or moisture, does not operate normally, or has been dropped.
Caution HEARING SAFETY This product is designed to amplify audio to a high volume level, which could potentially cause hearing damage if used improperly. To protect your hearing, make sure the volume is turned down before putting on the headset. Then, adjust the volume up to the minimum setting required to hear clearly. Do not allow children or other unauthorized individuals to have access to this product without supervision.
Caution MEDICAL DEVICE SAFETY Before using this Univox product with an implantable or other medical device, consult your physician or the manufacturer of your implantable or other medical device. Always make sure you are using this product in accordance with the safety guidelines established by your physician or the implantable device manufacturer.
Warning SAFETY INSTRUCTIONS FOR LITHIUM-ION BATTERY This product uses a Lithium-Ion battery: 3.7 V, 1300 mAh (transmitter) or 3.7 V, 200 mAh (receiver). Use only the battery that comes with your device or replacement batteries designed for use in this device. Do not dismantle, open, or shred secondary cells or batteries. Do not expose cells or batteries to heat, open flame, or water. Avoid storage in direct sunlight. Do not use any charger other than that specifically provided for use with the equipment. Defective or exhausted batteries should never be disposed of as municipal waste. Return old batteries to the battery supplier, a licensed battery dealer, or a designated collection facility. Do not incinerate batteries. Do not replace the batteries in potentially explosive environments, such as rooms where flammable liquids or gases are present. Lithium batteries have limited lifetimes. Any Lithium battery that shows any signs of damage, including swelling, should be properly discarded immediately.
Do: · Fully charge the device before first use. · Recharge when the battery capacity is below 50%. · Make sure that the battery capacity is above 50% before long-term storage. Charge the device every 3 months. · Stop using the device if it is overheating or if abnormal battery function is suspected. Contact your supplier for further
inspection or replace the battery.
4

GoTour Components
GoTour refers to the complete system, which comprises different GoTour components.
TRANSMITTER AND RECEIVER The GoTour system is a one-way communication system consisting of one transmitter, the GTO-T, and an earpiece receiver, the GTO-R. A GoTour system must include one transmitter and at least one receiver. The number of receivers is only limited by how many can fit within the transmission range of the transmitter. CHARGING OPTIONS There are two options to charge your GoTour devices: Charging Tray (GTO-CT12): This tray has 12 slots for 1 transmitter and 11 receivers. It can be placed on a table or shelf or mounted on the wall using the supplied wall mount. Charging Case (GTO-CC24): This case has 24 slots for 2 transmitters and 22 receivers, making it convenient to travel with your system.
ACCESSORIES The GoTour system is designed to be as simple as possible, with a minimal number of accessories.
LIST OF ACCESSORIES AND DESCRIPTION GTO-M1 Lavalier microphone with 3.5 mm plug (TS) HM-35A Headset microphone with 3.5 mm plug (TS) GTO-TBAT Replacement battery for GoTour Transmitters GTO-RBAT Replacement battery for GoTour Receivers
GoTour GTO-T Transmitter unit overview
Note: Remove the protective plastic film from the display.

3.5 mm mic jack (TS) Built-in microphone Status LED Display
USB-C charging port
GoTour GTO-R Receiver unit overview

Antenna Power on/off /mute/unmute
+ Up button
Down button

+ Volume Up
Charging port

Status LED
Volume Down
Power on/off

Speaker 5

Ear hook

GoTour Functionality

STATUS INDICATOR
The status indicator provides important information about the device’s operational status, including battery level, pairing status, and power status.

GTO-T

Status while operating Blue Red Blinking slowly Rapid blinking

Battery high Battery low, device need charging Muted Pairing in process

GTO-R
Status while operating Green Red Blinking slowly Rapid blinking

Battery high Battery low, device need charging Out of transmitter range Searching for transmitter

LOW BATTERY
GTO-T When the status LED turns solid red, or when the battery indicator shown in the display drops to one bar, the device needs to be charged. The status LED turns red when the battery level is less than 5 %.

GTO-R When the status LED turns solid red, the device needs to be charged. To check the battery status of the receiver, while it is off,
+ press both the Vol Up and Vol Down buttons for 1 second.

When the status LED is: Solid green Blinking green Blinking green and red Solid red

Battery level is above 75 % Battery level is between 50 % – 75 % Battery level is between 25 % – 50 % Battery level is below 25 %

AUTO POWER OFF The GoTour system features multiple power-saving functions. GTO-R Auto Power Off If the receiver is on but out of range of the transmitter for 5 minutes, the receiver will power down to conserve battery. Auto Power Off Group Upon powering off the GTO-T transmitter unit, all paired and powered-on units will power off. If the transmitter is powered off accidentally, all receivers must be manually powered on. The GoTour receiver remains paired with the transmitter until manually paired with another transmitter. Powering On and Off the Device To power on the transmitter, press and hold the power button for 2 seconds.
To power on the transmitter in pairing mode, press and hold the power button and the down button for 1 second. The status
LED on the transmitter will blink rapidly, indicating that the receivers may be powered on to pair with that transmitter. Auto Power Off When Charging When placed in a charging tray or charging case, the system will automatically power down.
CREATING A GROUP AND PAIRING Creating a group and pairing receivers is easy. Follow these steps to create a group and pair any number of receivers:
1. Power on the transmitter unit by pressing and holding the power button and the down button for 1 second. + 2. You will be prompted to select a channel on which to transmit. Choose a channel by pressing the up button or down button .
When a channel has been selected, press the power button to confirm and continue. The transmitter’s status LED will begin to blink rapidly, indicating that it is ready to begin the pairing process. 3. Power on the receivers you wish to pair to the transmitter by pressing the power button on each receiver for 1 second. 4. When all receivers have been paired with the group, exit pairing mode by pressing the power button on the transmitter. Note: To avoid issues while pairing, it is recommended to only pair one group at a time. Adding Receivers Mid-Tour:
1. Press the down button on the transmitter for 2 seconds until the status LED begins to blink rapidly.
2. Power on the receiver you wish to pair by pressing the power button on the receiver for 1 second. 3. Exit pairing mode by pressing the power button on the transmitter.
CHANGING CHANNELS If you experience interference on the selected channel, you may change channels to find one free from interference. To change channels mid-tour, follow these steps:
+ 1. Press and hold both the up button and down button for 2 seconds until the lock icon disappears from the transmitter display. + 2. Select a new channel by stepping through the channels using the up button or down button . Once a channel is selected,
wait for the transmitter to lock settings and transmit the new channel to the receivers. 3. All receivers in the group will automatically move to the selected channel. 4. When the procedure is completed, the status LEDs of the transmitter and receivers will turn solid. Note: To avoid further channel interference, make sure to select a channel separated by at least 3 channels from the original one. Note: Changing channels on the 863 MHz version of GoTour may affect range. The 863 MHz version utilizes two frequency ranges with different transmission power. See the section about channels, frequency, and range for further information.
7

TRANSMISSION RANGE The transmission range of the various versions of GoTour varies depending on the spectrum in which it is operating. This variation is due to regulations on the allowed transmission power for each specific frequency range and the type of radio communication being used. See the section about channels, frequency, and range for further information. ADJUSTING MIC GAIN The microphone gain of the GTO-T transmitter can be adjusted. Adjust the gain if the audio of the microphone is too low or too high.
+ 1. Press and hold the up button on the transmitter for 2 seconds until [U2] is shown on the display. + 2. Select between volume levels 1 [U1] to 5 [U5] using the up and down buttons.
3. Once a selection has been made, the transmitter will automatically return to the home screen. CONNECTING EXTERNAL AUDIO TO GOTOUR You may connect a standard 3-pole 3.5 mm plug to the transmitter to access an external audio source, such as a pc or mobile phone.
+ 1. Press and hold up on the transmitter for 2 seconds until [U2] is shows in the display. 2. Press down until the display shows [AU].
3. Once a selection has been made the transmitter will automatically return to the home screen. 4. Audio from the external source will now be transmitted to the receivers. Note: When an external audio source is connected, the internal microphone is disabled, and you will not be able to talk to the group. To resume using the internal microphone, disconnect the external audio source and follow the steps above to select a microphone volume level between [U1] to [U5]. ENDING THE TOUR Once the tour is completed, the leader can automatically power down the entire GoTour system by pressing and holding the power button for 2 seconds. The receivers’ status LEDs will flash twice and then power down along with the transmitter. MUTE THE TRANSMITTER Press the power button on the transmitter to mute the microphone. The status LED will begin to blink slowly. Press the power button again to unmute. ADJUSTING RECEIVER VOLUME
+ Press the volume up or volume down button until the volume is at the desired level.
8

CHANNELS, FREQUENCY AND RANGE
The transmission range of the GoTour system varies depending on the version you have and/or the frequency you are broadcasting on. This variation is due to the transmission power allowed for different frequency ranges and regions.

Version GoTour 863
GoTour 915 GoTour 928

Available channels Simultaneous groups Transmission power

823-832 MHz – 20 mW

863-865 MHz – 10 mW

902-928 MHz – 7 mW

915-928 MHz – 7 mW

Transmission range 823-832 MHz – Up to 90 m 863-865 MHz – Up to 70 m 902-928 MHz – Up to 60 m 915-928 MHz – 50-60 m

863 version, frequency specification

Channel Frequency Channel

823.25 11

823.50 12

823.75 13

824.00 14

824.25 15

824.50 16

824.75 17

825.00 18

825.25 19

825.50 20

Frequency Channel 825.75 21 826.00 22 826.25 23 826.50 24 826.75 25 827.00 26 827.25 27 827.50 28 827.75 29 828.00 30

Frequency Channel 828.25 31 828.50 32 828.75 33 829.00 34 829.25 35 829.50 36 829.75 37 830.00 38 830.25 39 830.50 40

Frequency Channel 830.75 41 831.00 42 831.25 831.50 831.75 863.25 863.50 863.75 864.00 864.25

Frequency 864.50 864.75

915 version, frequency specification

Channel Frequency Channel

902.50 11

927.50 12

915.50 13

903.50 14

904.50 15

905.50 16

906.50 17

907.50 18

908.50 19

909.50 20

Frequency Channel 910.50 21 911.50 22 912.50 23 913.50 24 914.50 25 916.50 26 917.50 27 918.50 28 919.50 29 920.50 30

Frequency Channel 921.50 31 922.50 32 923.50 33 924.50 34 925.50 35 926.50 36 904.00 37 905.00 38 906.00 39 907.00 40

Frequency Channel 908.00 41 909.00 42 910.00 43 911.00 44 912.00 45 913.00 46 914.00 47 915.00 48 916.00 49 917.00 50

Frequency 918.00 919.00 920.00 921.00 922.00 923.00 924.00 925.00 926.00 927.00

928 version, frequency specification

Channel Frequency Channel

927.50 6

915.50 7

916.50 8

917.50 9

918.50 10

Frequency Channel 919.50 11 920.50 12 921.50 13 922.50 14 923.50 15

Frequency Channel 924.50 16 925.50 17 926.50 18 916.00 19 917.00 20

Frequency Channel 918.00 21 919.00 22 920.00 23 921.00 24 922.00 25

Frequency 923.00 924.00 925.00 926.00 927.00

The 928 version of the GTO-T Transmitter unit is compatible with the 915 version GTO-R Receiver unit. The transmitter is responsible for channel selection, and the 928 version operates within the frequency range of 915-928 MHz, which is intended for use in Australia and New Zealand.

Applications
The GoTour system is a dedicated solution for guided tours and sightseeing, designed to enhance communication between guides and participants with its clear, one-way transmission. Built for comfort and ease of use, the GTO-R receiver with its built-in earspeaker ensures high-quality audio without requiring headsets, making it ideal for extended use in low-noise environments. IDEAL FOR TOURS The GoTour system is well-suited for guided experiences in quiet environments such as museums, city tours, cultural sites, and scenic attractions. Whether leading a group through historic landmarks, sharing stories at archaeological sites, or exploring cultural exhibits, guides can depend on the GTO-T transmitter and GTO-R receiver to deliver clear, reliable audio. This lightweight, userfriendly system keeps participants focused on the guide’s narration without any audio interference. Tip: To further enhance audio clarity, consider providing two receivers per participant, especially in environments with moderate background noise, to improve intelligibility and the overall experience. INTERPRETATION The GoTour system is versatile for specific interpretation needs, though primarily designed for one-way communication in quieter settings. Here are some suitable applications for GoTour in interpretation: Simultaneous Interpretation The GoTour system can facilitate real-time interpretation, where the interpreter speaks while the original speaker is talking. This method is beneficial for guided tours where multiple languages are required simultaneously. It requires one GTO-T transmitter for the interpreter and as many GTO-R receivers as needed for the audience. Consecutive Interpretation In smaller group settings, the GoTour system supports consecutive interpretation, where the interpreter listens to sections of the speech and then translates. This is ideal for bilingual or multilingual tours. This setup requires one GTO-T transmitter for the guide or interpreter and GTO-R receivers for participants. Sight Interpretation The GoTour system is also suitable for sight interpretation, where the guide describes visual elements for individuals with visual impairments, making it a helpful tool in museums, galleries, or scenic tours. Example of Use For multilingual guided tours where interpretation is needed in multiple languages, such as English, Spanish, and French, each interpreter would have a GTO-T transmitter, and participants would have GTO-R receivers tuned to the relevant interpreter’s transmitter. SILENT MEETINGS AND EVENTS Silent meetings are exactly as they sound there are no PA systems, only the presenter’s voice. With GoTour, you can host multiple meetings in close proximity without the risk of interference or disruption to other meetings. The same principle applies to events and trade shows where there may be a lot of background noise, other exhibitions playing music, and general noise from the hall and attendees. There’s no need to add to that cacophony. By using GoTour, you can focus on what you want to say without risking damage to your voice, ensuring that all attendees hear everything clearly.
10

GoTour Products and Accessories

TRANSMITTER AND RECEIVER

P/N 570100-XXX 570110-XXX

Product Name GoTour GTO-T GoTour GTO-R

Description Transmitter, XXX* Earpieace receiver, XXX*

Note: *XXX replace with version, either 863 MHz, 915 MHz or 928 MHz (GTO-T only). The 863 MHz and 915 MHz versions are not interoperable. The GTO-T 928 MHz uses the 915 MHZ GTO-R.

CHARGING OPTIONS
P/N 570012 570024-XX

Product Name GTO-CT12 GTO-CC24

Description 12-slot charging tray (1+11), EU/UK/US/AUS 24-slot charging case (2+22), EU/UK/US/AUS

MICROPHONES
P/N 581100 581045
ACCESSORIES P/N 570830 570831 581101 581046 599150 550037

Product Name GTO-M1 HM-35A
Product Name GTO-TBAT GTO-RBAT GTO-M1WS HM-35AWS GOPSU20W N-32

Description Lavalier microphone (TS) Headset microphone (TS)
Description Replacement battery for GTO-T Replacement battery for GTO-R Replacement windscreen for GTO-M1 (CT5) Replacement windscreen for HM-35A (CT5) Replacement PSU for GTO-CT12 and GTO-CC24 Lanyard for GTO-T

Specifications

GOTOUR GTO-T AND GTO-R AUDIO Transmitter Mic Input:
Receiver Speaker Output:

Electret type, external bias Bias voltage Sensitivity System Frequency response Driver type and size Driver frequency response Sensitivity Driver impedance

SYSTEM

Transmission Frequency Response: 300-3400 Hz

Signal to Noise Ratio:

60 dB

THD %:

<2.5 %

1.5-2 V <3 V, current <0.5 mA -42 ±3 dB 300-3000 Hz Ø 18 mm, dynamic 50-5000 Hz 107 ±3 dB @ 1 kHz/179 mV/10 mm 32

RADIO Operating Frequency: Range, Line-of Sight: Average Transmission Power: Available Channels: Max. Simultaneous Groups: Modulation: Type of Transmission:
POWER AND BATTERY Battery Type: Typical Operating Time: Typical Charging Time: Power Saving Functions:
Charging Power:

863 VERSION

915 VERSION

823-832+863-865 MHz

902-928 MHz

Up to 60 or 90 m (freq. dependent) Up to 50 m

10-20 mW (freq. dependent)

7 mW

42 channels

50 channels

15 groups

26 groups

4GFSK

Digital UHF

928 VERSION (GTO-T ONLY) 915-928 MHz Up to 60 m 7 mW 25 channels 11 groups 4GFSK Digital UHF

Lithium-ion, rechargeable, non-proprietary, replaceable, GTO-T 1300 mAh, GTO-R 200 mAh GTO-T: 18 h / GTO-R: 10 h 2-4 hours Automatic power down at loss of connection. 10 min Automatic power down of receivers on transmitter power off Automatic power down when placed in charging tray Transmitter 5V, >650 mA

PHYSICAL AND ENVIRONMENT Dimensions: Shipping Dimensions: Net Weight: Shipping Weight: Enclosure Material: Unit Color: Indicators: Connections: Operating Temperature: Storage Temperature: Relative Humidity: Compliance:

GTO-T 44 x 170 x 15 mm (1.73 x 6.69 x 0.59 in.) 84 x 146 x 45 mm (3.31 x 5.75 x 1.77 in.) 50 g (1.76 oz.) 122.5 g (4.32 oz.) ABS Grey Status LED, LCD display 3.5 mm microphone input (TS), USB-C for charging -10 to 50 °C (14 to 122 °F) -20 to 60 °C (-4 to 140 °F) 0 to 80 %, non-condensing RED, CE, UKCA, FCC, RoHS

GTO-R 71 x 56 x 27 mm (2.80 x 2.20 x 1.06 in.) 86 x 95 x 35 mm (3.39 x 3.74 x 1.38 in.) 21 g (0.74 oz.) 54.5 g (1.92 oz.) ABS, TPE Black Status LED POGO pins for charging -10 to 50 °C (14 to 122 °F) -20 to 60 °C (-4 to 140 °F) 0 to 80 %, non-condensing RED, CE, UKCA, FCC, RoHS

GOTOUR GTO-CT12 AND GTO-CC24

PHYSICAL

Case Color:

Black (CC24)

Tray Color:

Black (CT12/CC24)

Dimensions:

CT12 43 x 155 x 194 mm (1.69 x 6.10 x 7.64 in.)

CC24 158 x 415 x 380 mm (6.22 x 16.34 x 14.96 in.)

Shipping Dimensions:

CT12 265 x 259 x 58 mm (10.43 x 10.2 x 2.28 in.)

CC24 411 x 387 x 161 mm (16.18 x 15.24 x 6.34 in.)

Net Weight:

CT12 285 g (0.63 lbs)

CC24 2.90 kg (6.39 lbs)

Shipping Weight:

CT12 900 g (1.98 lbs)

CC24 3.25 kg (7.17 lbs)

Unit Capacity:

CT12 12 (1 transmitter + 11 receivers)

CC24 24 (2 transmitter + 22 receivers)

POWER Input: Output: Connector: Cord:

100-240 VAC, 50-60 Hz (CT12/CC24) 5 VDC, 4.0 A, 20 W (CT12/CC24) 5.5 mm (.22 in.) OD x 2.0 mm (.08 in.) ID, barrel type (CT12/CC24) 100 cm (39.37 in.) output cord (CT12/CC24)

COMPLIANCE Standards:

RoHS, CE, UKCA and FCC

GOTOUR GTO-M1 PHYSICAL Color: Cord Length: Weight: Shipping Weight:
CONNECTIONS Connector:
AUDIO MICROPHONE Type: Polar Pattern: Impedance: Sensitivity: Bandwidth: Bias:
COMPLIANCE Standards:

Black 1 m (39.37 in.) 12.5 g (0.44 oz.) 13.5 g (0.48 Oz.)
Male 3.5 mm (TS) standard microphone
Electret condenser Omni-directional 900 – 2.2 kOhms typical -42 ± 4 dBV/Pa @ 1 kHz 100 Hz – 10 kHz 1.8 – 10 VDC
RoHS, CE

Product maintenance
CARE, CLEANING, AND DISINFECTING Proper care, cleaning, and disinfecting of your GoTour system ensure its longevity and optimal performance. Follow these guidelines to maintain your devices: GENERAL CLEANING Exterior Cleaning: Wipe the exterior of your GoTour devices with a soft, dry cloth. For more stubborn dirt, use a slightly damp cloth. Avoid using harsh chemicals, solvents, or abrasive materials, as these can damage the device’s surface. Connector Cleaning: Ensure that the headset jacks and charging ports are free of dust and debris. Use a dry, soft-bristle brush or compressed air to gently clean these areas. DISINFECTING Regular Disinfection: Disinfect your GoTour devices regularly, especially if they are shared among multiple users. Use disinfectant wipes or a cloth dampened with isopropyl alcohol (70% concentration). Ensure the device is powered off before cleaning. Headsets and Accessories: Disinfect ear cushions, microphone windscreens, neckloops, and headphones with disinfectant wipes or a cloth dampened with isopropyl alcohol. Allow them to air dry completely before use. CHARGING TRAYS AND CASES Cleaning and Disinfecting: Regularly clean the charging trays (GTO-CT6 and GTO-CT12) and charging cases (GTO-CC24) by wiping them with a soft, damp cloth. Disinfect the interior surfaces with disinfectant wipes or a cloth dampened with isopropyl alcohol. Ensure that the charging ports are free of dust and debris by using a dry, soft-bristle brush or compressed air. Make sure the trays or cases are unplugged during cleaning and allow them to dry completely before use. STORAGE Proper Storage: Store your GoTour devices in a cool, dry place when not in use. Avoid exposure to direct sunlight, extreme temperatures, and high humidity. Protective Cases: Use the provided charging cases or pouches to store and protect your devices. This helps prevent dust accumulation and physical damage. HANDLING Gentle Handling: Handle your GoTour devices with care. Avoid dropping them or subjecting them to physical shock, which can damage internal components. Avoid Liquid Exposure: Keep your devices away from water and other liquids. If a device gets wet, dry it immediately with a soft cloth and allow it to air dry completely before use. BATTERY CARE Regular Charging: Keep your devices charged regularly. Do not let the battery discharge completely before recharging. Follow the recommended charging guidelines in the user manual. Battery Inspection: Periodically inspect the battery for signs of swelling or damage. If you notice any issues, contact a technician for a battery replacement. By following these care, cleaning, and disinfecting guidelines, you can ensure that your GoTour system remains in excellent condition, providing reliable performance and extending the lifespan of your devices.
14

Troubleshooting
THE UNIT HAS NO POWER Make sure that the battery is fully charged. Ensure you have pressed and held the power button for 1 second to turn it on. If this does not work, allow a technician to examine the battery and, if necessary, replace it. THERE’S NO AUDIO Check that the receiver is paired with the transmitter you wish to listen to. Make sure the volume is turned up sufficiently. Check that the microphone is plugged in correctly and not muted. If necessary, adjust the mic gain on the transmitter. Ensure the microphone isn’t damaged. Power down the receiver and repeat the pairing process. I CAN’T RECEIVE A SIGNAL Make sure the receiver is paired with the transmitter. Ensure you are within range of the transmitter. THE AUDIO IS DISTORTED Compare with others in the group and make sure you are in the same group. Move closer to the transmitter or ask the leader to change the channel. THE BATTERY ISN’T CHARGING If the transmitter isn’t charging, try using a USB charger. If the receiver isn’t charging, try another slot. If the problem persists, allow a technician to examine the battery and, if necessary, replace it. Check that the charging tray or case is connected to an outlet. If the problem lies with the charging tray, inspect it for damage, or, if necessary, contact your vendor for repairs.
Compliance information
WARRANTY Univox warrants that the GTO-T, GTO-R and charging trays are free from defects in materials and workmanship under normal use and conditions for 5 years from the original date of purchase. Accessories, such as microphones, and consumables such as batteries and lanyards, are subject to a 1-year limited warranty. Please note that normal wear and tear is not covered under warranty, as it results from regular use and does not fall within warranty terms for material defects or workmanship issues. For current warranty conditions, please visit our website at www.univox.eu/support/contact/general-sales-conditions/. IMPORTANT INFORMATION Read the following information before using your GoTour system. Product labeling information, such as the serial number, country of origin, and additional regulatory information, can be found on the back of the transmitter units. The receiver’s serial number is etched into the plastic body, and small labels on the unit show the country of origin and regulatory information. These devices have passed all tests regarding RF exposure limits and comply with the RED directive as well as FCC regulations for body-worn portable devices. These devices may be used and operated safely handheld, on your person using a lanyard, or attached to your ear.
15

Recycling
Remember to dispose of your equipment properly at the end of its life, following your local laws and regulations regarding recycling. PRODUCT RECYCLING
Please do NOT dispose of your Univox products in household trash or otherwise. Univox products can be fully recycled and should be brought to an electronics recycling center. Before recycling the product, batteries should be removed. The packaging material should be sorted as plastic and cardboard. BATTERY RECYCLING INFORMATION
Please do NOT dispose of batteries in household trash or otherwise. Please take the batteries to a retailer or dispose of them in a designated recycling bin for batteries.
Contact Information
GoTour is a sub-brand of Univox, which in turn is a registered brand owned by the legal entity of Bo Edin AB. Univox, Förrådsvägen 2B, S-181 41 LIDINGÖ, SWEDEN Phone: +46 8-767 18 18 Email: info@edin.se

Univox Stockby Hantverksby 3 SE-181 75 Lidingö, Sweden

Visiting address Förrådsvägen 28 SE-181 41 Lidingö, Sweden

Phone +46-8-767 18 18 Email info@univox.eu Web www.univox.eu

Documents / Resources

Univox GTO-T Leader Transmitter [pdf] User Manual
GTO-T, GTO-T Leader Transmitter, Leader Transmitter, Transmitter

References

User Manual

GTO-T Leader Transmitter

Product Information

Specifications

Product Usage Instructions

General Information

Hearing Safety

Medical Device Safety

FAQ

Q: How do I adjust the microphone gain on the GoTour
system?

Q: Can I connect external audio sources to the GoTour
system?

Q: What should I do if the battery is not charging?

Documents / Resources

References

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