FCC ID MG3-4350
4352 Comcast XR15 Remote 2015
Voice Remote
1. Meet Your Remote
2. Turn On Your Remote
Your remote arrives with the AA batteries already installed, but not activated. Here is how to power it on for the first time.
3. Pair Your Remote for Voice Control
Use Voice Control to search for networks and shows, set DVR recordings, and get recommendations.
4. Troubleshooting
Remote not working with your TV?
The remote has to be programmed to the TV and/or audio receiver to control power, volume, and input. Go to the Remote Settings screen on X1 to program control of your TV and audio receiver.
Need help?
Say “Remote help” to see tips & tricks for using your remote.
Voice command not working?
Make sure you’re pressing the Voice button while you speak into the remote, and release it when complete.
Need to pair with another box?
If you want to use your remote with a different set-top box repeat step 3 while pointing the remote at the box.
Looking for more information?
Visit Xfinity.com/remotes for additional help with Xfinity remotes
5. FCC Compliance Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not used in accordance with the instructions, may cause harmful interference to radio communications.
There is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase or decrease the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that which the receiver is connected.
• Consult the dealer or an experienced remote control / TV technician for help.
• It is strongly recommended that the TV be plugged into a separate wall outlet.
The user is cautioned that changes and modifications made to this equipment without the approval of the manufacturer could void the user’s authority to operate this equipment.
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
FCC ID: MG3-4352
Questions about your 4352 Comcast XR15 Remote? Post in the comments!
4352 Comcast XR15 Remote Manual [PDF]
References
- User Manualmanual.tools
Not at all helpful for me. I wanted to know if I could customize the channels in the Guide to only those I am interested in as I could with ATT. I just moved from ATT to Comcast and I am starting to regret it. Not only is comcast slower, but I had way more internet and tv speed with ATT and more options on the remote.
How can I customize the channel guide on the Xfinity XR15 remote to only show channels I am interested in?
While the XR15 remote manual focuses on hardware setup and pairing, you can customize your channel guide view using the Xfinity X1 interface that the remote controls. To filter your guide to only show specific channels (like your Favorites or Subscribed channels), follow these steps:
Additionally, you can use the Voice button on your remote and say "Favorites" or "Remote help" to access more specific settings for your guide and remote functionality. If you need to set up your Favorites list first, press the Left Arrow while in the guide to highlight the channel name/logo, press OK, and select Favorite.
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Yep, I moved to Comcast from Frontier and regret it, also. The ones at the local Xfinity store are a joke and their online help is not much better.
How can I customize the channel guide on the Xfinity XR15 remote to only show channels I am interested in?
Yep, I moved to Comcast from Frontier and regret it, also. The ones at the local Xfinity store are a joke and their online help is not much better.
Where is the pause button on the XR 15 remote for either current viewing or viewing a recording????
Where is the pause button on the XR15 remote?
On the Xfinity XR15 Remote, the Pause function is integrated into the center button of the directional pad. Unlike older remotes, there is no dedicated button labeled with the standard pause symbol (||).
This button works for both current live viewing (if your box supports buffering) and when watching recorded content from your DVR.
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Directly under the mute button
Where is the pause button on the XR15 remote?
Directly under the mute button
no reason this should be so difficult!!!!!
How do I set up and troubleshoot the Comcast Xfinity XR15 Remote?
Setting up the Xfinity XR15 remote can be simplified by following these core steps:
If you are still having trouble, you can visit Xfinity.com/remotes for additional support or try repeating the pairing process while pointing the remote directly at the box.
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How do I get the split screen that will show the guide plus the show I am watching
The numeric buttons do nothing – why cant they select channels, which would be much easier than the 2-3-4 steps required to select channels. The numbers would be a much easier
path to find and select channels
path to find and select channels
Why are the numeric buttons on my XR15 remote not working for direct channel selection?
If the numeric buttons on your Xfinity XR15 remote are not responding when you try to enter a channel number, it usually indicates that the remote is not properly paired with your X1 set-top box in RF (Radio Frequency) mode, or there is a synchronization issue.
To resolve this, please try the following steps:
Once properly paired, typing a channel number should immediately bring up that channel or a shortcut to it on your screen. If the issue persists, you may need to reset the remote by pressing A and D simultaneously until the light turns green, then entering 9-8-1.
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Not much help. What’s the recording about? How do I start it? How do I stop it? Where do I find the recordings? How do I get rid of them? What are the a, b, c, d, buttons for? How do I get it open to replace the battery?
How do I use the recording features, what do the A, B, C, and D buttons do, and how do I replace the batteries on the XR15 remote?
Based on the Xfinity XR15 Remote guide, here are the answers to your questions:
If you need further assistance, you can press the Voice button and say "Remote help" to see on-screen tips.
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The back arrow on my X-15 remote doesn’t work. What’s the problem ?
Why is the back arrow button on my Xfinity XR15 remote not working?
If the back arrow button on your Xfinity XR15 remote is unresponsive, it may be due to a pairing issue or a hardware failure. Please try the following troubleshooting steps:
For further assistance, you can visit Xfinity.com/remotes or use the voice command "Remote help" if your voice button is still functional.
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There is no guide to what the buttons mean – I need caption because I am deaf and I cannot find it on line or anywhere – nothing to get you from here to there. The buttons never bring you to setting and the settings are for programs not color, captions, etc.
How do I access Closed Captioning settings using the Xfinity XR15 remote?
To access Closed Captioning (CC) and other accessibility settings using your Xfinity XR15 Voice Remote, you can use the following methods:
Please note that the XR15 remote controls the Xfinity X1 or Flex cable box; if you are looking for TV-specific settings like screen color or picture mode, you may need to use the original remote that came with your television set.
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Please explain the a b c d buttons
What are the functions of the A, B, C, and D buttons on the Comcast Xfinity XR15 remote?
On the Xfinity XR15 Voice Remote, the A, B, C, and D buttons serve as shortcuts to specific menus and features within the X1 interface:
Note: The specific behavior of these buttons can sometimes vary depending on the screen or application you are currently using.
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screen asks for tv brand. what button is used to scroll to RCA
Which button is used to scroll through the TV brand list on the XR15 remote?
To scroll through the list of TV brands on your Xfinity X1 screen using the XR15 remote, use the directional arrow pad located in the center of the remote (surrounding the OK button).
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What are ‘a’, ‘b’, ‘c’ and ‘d’ buttons used for
What are the functions of the A, B, C, and D buttons on the Xfinity XR15 remote?
On the Xfinity XR15 Voice Remote, the lettered buttons serve as shortcuts to specific menus and features within the X1 interface:
Note: These buttons may also have context-specific functions depending on the on-screen application you are currently using.
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I’m trying to find our what RF frequency the x-15 uses to transmit?
I’m guessing maybe 315Mhz or 415Mhz?
I'm guessing maybe 315Mhz or 415Mhz?
What is the RF frequency used by the Comcast Xfinity XR15 remote?
The Comcast Xfinity XR15 remote (FCC ID: MG3-4352) utilizes Zigbee RF4CE technology for its radio frequency communication. This standard operates in the 2.4 GHz (2400 MHz to 2483.5 MHz) ISM band, rather than the 315MHz or 415MHz frequencies typically used by older or simpler RF remotes.
This 2.4 GHz frequency allows for the remote's non-line-of-sight operation and the high-bandwidth data required for its voice control features. The remote also includes a standard infrared (IR) transmitter for controlling TV and audio receiver power and volume.
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This doesn’t tell you how to troubleshoot when the remote intermittently stops working for most function except volume.
How do I troubleshoot an XR15 remote that intermittently stops working for most functions except volume?
If your XR15 remote controls the volume (which uses Infrared) but other functions like channel changing or voice commands (which use Radio Frequency) are intermittent, follow these troubleshooting steps:
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XR15
The center activation “button” which is covered by the rubber “sleeve” wore off after 2 days and fell out. My wife fabricated a pencil eraser to fit in the little opening but it’s just a temporary fix, very poor design, the old controller lasted 5 years and is still working.
The center activation "button" which is covered by the rubber "sleeve" wore off after 2 days and fell out. My wife fabricated a pencil eraser to fit in the little opening but it's just a temporary fix, very poor design, the old controller lasted 5 years and is still working.
How can I fix or replace a broken center activation button on the Comcast Xfinity XR15 remote?
It sounds like you have encountered a hardware defect with the center "Select" button on your XR15 remote. Because this is a physical failure of the rubber housing and internal button mechanism, there are no software or programming steps to fix it.
Since the device failed after only two days, it is highly recommended to seek a replacement rather than using a temporary fix:
The XR15 is designed to be durable, so a failure within two days suggests a manufacturing flaw in that specific unit.
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