Unitron Remote Plus app
User Guide
A Sonova brand
Getting started
Intended use
The Unitron Remote Plus app is intended for hearing aids users adjusting certain aspects of Unitron hearing aids through Android and Apple iOS devices1. If the hearing care professional offers the Insights features to the hearing aid user and they opt-in, the hearing aid user can send hearing aid data and feedback about their listening experiences and receive remote adjustments from their hearing care professional.
Compatibility information:
Unitron Bluetooth wireless hearing aids are required to use the Unitron Remote Plus app. The Unitron Remote Plus app can be used on devices with Bluetooth® Low-Energy (BT-LE) capability and is compatible with iOS Version 12 or newer. The Unitron Remote Plus app can be used on Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 7 or newer.
Some phones have touch sounds or keypad tones, which could be streamed to the hearing aid(s). To avoid this, go to your phone settings, select sounds, and make sure that all touch sounds and keypad tones are deactivated.
The features available in the Unitron Remote Plus app vary depending on the hearing aids connected. Not all features are available for all hearing aids.
1Compatible phones: The Unitron Remote Plus app can be used only on phones with Bluetooth® low energy technology capability. The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. Apple, the Apple logo, iPhone, and iOS are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google Inc.
App overview
Privacy notice
Accepting the app privacy notice
To use the Unitron Remote Plus app, you need to accept the privacy notice and the anonymous data analysis of the usage from the app.
Activating Insights
To opt-in for Insights features including remote adjust, tap the “Activate” button. To skip this step, tap the “Later” button. 
Pairing with hearing aid(s)
Detect your hearing aid(s)
If your hearing aid(s) have a battery door, restart your hearing aids by opening and closing the battery door. If your hearing aid(s) does/do not have a battery door, first turn off each hearing aid by pressing the lower part of the button until the LED turns red (4 sec). Then turn on each hearing aid by pressing the same button until the LED turns green (2 sec).
You can always select the “demo” mode to try the app without connecting a Unitron hearing aid and get a first impression of the functionalities. In this mode, no remote control functionality is available for your hearing aids.
Select your hearing aid(s)
If more than one set of devices has been detected by the app, press the button on your hearing aid and the corresponding device will be highlighted in the app.
Main screen
Adjust hearing aid volume Move the slider up or down to increase or decrease the hearing aid volume on both sides. Press the (
) “mute” button below the slider to mute or unmute the hearing aids. 
Split the volume
Press the (
) “split volume” button to control the volume on each hearing aid separately. Use the volume slider to change the volume. Press the (
) “join volume” button to merge the volume sliders.
Note: For the “split volume” button to be visible “Side selection” must be enabled in Settings > App settings.
Enabling presets
Comfort and Clarity
For the Automatic Program, “Clarity” is available to enhance speech, whereas “Comfort” is used to reduce noise to improve overall listening comfort. Clarity and Comfort are mutually exclusive, and cannot both be in the ‘On’ state at the same time.
Changing programs on the hearing aid(s)
Select another program
Tap the arrow beside the current program name to see all available programs. Select the desired program (e.g TV Connector). 
Advanced features settings
Further adjustments are available depending on the program currently selected, your hearing aid configuration, and connected audio sources (e.g. TV Connector). Tap the ( 
) advanced features button at the bottom-right corner to access these options:
Equalizer
You can adjust the advanced features Equalizer settings.
Balance
If you use an external streaming device, (e.g. TV Connector, music) you can adjust the focus to hear more of the streamed signal or alternatively more of the surrounding environment.
Tinnitus Masker
If you have tinnitus and have been instructed by your hearing care professional on how to use the Tinnitus Masker, you can adjust the volume of the masking noise.
Reduce Noise
The “Reduce Noise” control allows you to increase or reduce the level of noise to the desired comfort level.
Enhance Speech
The “Enhance Speech” control allows you to increase or reduce the focus on speech to the desired comfort level.
Focus Mic
You can adjust the “Focus Mic” control to focus more on sounds from the front or listen all around you.
Ratings
If you opted in for the Insights feature, you will see a happy face icon (
) on the right side of the main screen. Tap on it to send feedback to your clinician.
Rate your experience
To access ratings, click on the Ratings “smiley” icon.
| 1. Choose from either satisfied or unsatisfied. | 2. Select the environment you are currently in. |
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| 3. If you chose unsatisfied, you can then choose from a pre-determined list of what best describes the problem. | 4. See a summary of your feedback and provide more comments (optional). Tap the “Submit” button to submit your feedback to your hearing care professional. |
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Settings menu
The app is available in different languages. It will automatically match the language of the phone’s operating system. If the phone’s language is not supported, the default language is English.
- Tap the
icon on the main screen to access the settings menu.
- Select “App settings” to access application settings.
- Select “My Hearing Aids” to access hearing aid-specific settings.
- Select “Insights” to view the Insights privacy policy, feature information including remote adjust notifications from your hearing care professional, or to opt-out of this feature.
- Select “Works with Unitron” to open the Works with Unitron feature.
- Select “Videos” to watch how-to videos.
- Select “FAQs” to view frequently asked questions about the app and the hearing aids in the phone’s web browser.
Tap control
If your hearing aids have tap control, you can customize how your hearing aids respond to your double taps. There is a built in sensor on some hearing aids, which enables the
control of some hearing aid functions through tap control. These functions include:
- Phone call: accept/end call
- TV and media streaming: pause/resume
- Access Mobile: voice assistant
Hearing aids with tap control need to be paired with the app to use enable/disable tap control for the above functions. Enable Tap Control:
| 1. From within the app Settings menu select “My Hearing aids” | 2. Select “Tap control” |
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| 3. Configure the double-tap to accept/end a phone call or streaming. You can set up tap control for a double-tap to pause/ resume or enable/disable voice assistant either on one or both hearing aids. |
4. Once settings are configured, click on the back arrow to return to the “My hearing aids” screen or the ‘x’ to return to the main screen. |
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Optional Programs
Choose from a list of predefined programs so the hearing aids can be personalized for a specific situation. The core functionality is defined by the hearing aids and the app allows the user to select from 6 optional programs. The user can enable or disable the optional programs from within the app.
List of optional programs:
- Restaurant
- Television
- Transportation
- Café
- Outdoors
- Live Music
| 1. Click on the drop-down to view the Program List. Choose Manage Programs to view the optional programs. |
2. List of optional programs available is displayed. Click on the back arrow to go back to the program list. |
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|
| 3. To quickly add an optional program Click on the ( +) green plus sign |
4. A message indicating the optional program has been added will be displayed. Click on the (  ) red minus sign to remove the optional programfrom the program list |
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| 5. Click on the optional program tile to preview the program |
6. The program preview screen will be displayed. Change settings and click on ‘Save’ to add the optional program to the program list |
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Editing name of a program
Remote Plus app allows the user to change the name of programs so you can personalize what each program means to you. You can change the program name for any program, including the optional programs.
To change the program name:
| 1. Tap on the Settings menu, then select “My hearing aids” | 2. My hearing aids screen is displayed. Tap on “My programs” |
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|
| 3. List of “My programs” is displayed. Tap on the desired program (e.g. Automatic) |
4. Tap the edit/pencil icon and change the “Display name”. This will change the name in the “Program list” drop-down and the “Optional program” selection screen. |
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Remote adjust
If you opted in for the Insights feature, you will be able to receive push notifications that contain adjustments to your hearing aids sent by your hearing care professional.
Apply a remote adjustment
| 1. Receive a personalized message from your hearing care professional. | 2. Click on the notification to access the adjustment. Or open the Remote Plus app and go to Settings > My hearing aids > Hearing aid adjustments. |
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| 3. Select the adjustment and apply changes. | 4. If you prefer another setting, you can select any previous message and apply them to your hearing aids. |
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Compliance Information
Declaration of conformity
Hereby Sonova AG declares that this Unitron product is in compliance with the essential requirements of the Medical Devices Directive 93/42/EEC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Unitron representative whose address can be taken from the list on http://www.unitron.com (worldwide locations).
If the hearing aids do not respond to the device because of an unusual field disturbance, move away from the disturbing field.
Instructions are available at: unitron.com/appguide in Adobe® Acrobat® PDF format. To view them, you must have Adobe Acrobat Reader installed. Visit Adobe.com to download.
To obtain a free paper copy of the instructions, please contact your local Unitron representative. A copy will be sent within 7 days.
Information and explanation of symbols
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With the CE symbol, Sonova AG confirms that this Unitron product – including accessories – meets the requirements of the Medical Devices Directive 93/42/ EEC. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives. |
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This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide. |
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This symbol indicates that it is important for the user to pay attention to the relevant warning notices in this user guide. |
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Important information for handling and effective use of the product. |
C |
Copyright symbol |
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This symbol shall be accompanied by the name and the address of the manufacturer (who are placing this device on the market). |
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Indicates the Authorized representative in the European Community. The EC REP is also the importer to the European Union. |
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The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Unitron is under license. Other trademarks and trade names are those of their respective owners. |
Sonova AG
Laubisrütistrasse 28
CH-8712 Stäfa, Switzerland
And importer for European Union:
Sonova Deutschland GmbH
Max-Eyth-Str. 20
70736 Fellbach-Oeffingen, Germany
unitron.com
© 2018-2021 Sonova AG. All rights reserved.
F/2021-09 029-6231-02
Documents / Resources
 | Remote Plus Apps |
References
- Adobe.comadobe.com
- Homeunitron.com
- Help and supportunitron.com
- Homewww.unitron.com
- User Manualmanual.tools
Sent: Tuesday, November 22, 2022 at 8:06 p.m. From: “Helmut Hein”
To: info@sonova.com Subject: Re: Assistance
Dear Sir or Madam,
I sent the email below on 11/18/2022 here at 10:19 AM <in D-Lad = 04:19 AM) to your German address info@phonak.de.
Unfortunately, I have not received any response to date – service desert Germany :-).
Could you help me please? I’d love to hear (at least) from you!?
Sincerely, Helmut Hein
Sent: Friday, November 18, 2022 10:19 am From: "Helmut Hein"
To: info@phonak.de Subject: Assistance
Dear Sir or Madam,
my wife and I have been living in Thailand (Hua Hin) for 15 years.
The last time I was in Germany was 6 years ago, so I had to make do with a hearing aid acoustician here on site.
Now I ask you for help, if it is possible in this form.
I’ve been wearing the Unitron Remote Plus Version 4.3.0 for 8 weeks now (basically I’m very satisfied!).
In practice, it has now been found that the “optimal” setting differs from the “automatic” setting.
My acoustician Dr. Mark, lives in Bangkok and unfortunately doesn’t know how to program the required setting to automatic.
If I adjust the setting manually, it adjusts itself automatically as soon as there is any activity on the smartphone. Then the setting changes arbitrarily – mostly with an unpleasant result. So I’m often busy correcting the setting again (unfortunately only for a short time). Question for you:
Is there a way for me to get this setting set to “Standard” or “Automatic”?
Otherwise, I am very satisfied with the hearing aid – the battery lasts the whole day, it is easy to use, the inserts in the ear are no longer noticeable as foreign bodies after just a few days… so everything else is fine.
If we can now adjust the automatic setting to my correction, everything is perfect.
Another note and at the same time as a request: The manual does not describe how to use the Wip button on the hearing aid and what it is for.
A suggestion for improvement: The hearing aid is for older people who have problems with the strength of their hands and fingers and cannot get the hearing aid out of the charging station. My sister has been wearing hearing aids for over 10 years and now needs new devices – but she can’t get mine out of the charging station, can no longer open bottles, glasses, etc., she lacks the strength in her hands. There has to be a solution here….. (:-).
Thank you very much in advance for your reply and – I hope – your suggestion for a solution.
Sincerely, Helmut Hein
Gesendet: Dienstag, 22. November 2022 um 20:06 Uhr From: “Helmut Hein”
An: info@sonova.com Subject: Re: Hilfestellung
Sehr geehrte Damen und Herren,
habe unten eingefügte Email am 18.11.2022 hier um 10:19 AM <in D-Lad = 04:19 AM) an Ihre deutsche Adresse info@phonak.de gesendet.
Bis heute habe ich leider keine Resonanz erhalten – Service-Wüste Deutschland :-).
Können Sie mir bitte behilflich sein? Gerne höre ich (wenigstens) von Ihnen !?
Mit freundlichen Grüßen, Helmut Hein
Gesendet: Freitag, 18. November 2022 um 10:19 Uhr From: "Helmut Hein"
An: info@phonak.de Subject: Hilfestellung
Sehr geehrte Damen und Herren,
meine Frau und ich leben bereit seit 15 Jahren in Thailand (Hua Hin).
Ich selbst war vor 6 Jahren letztmalig in Deutschland, sodass ich nun hier vor Ort mit einem Hörgeräte-Akustiker Vorlieb nehmen musste.
Nun bitte ich Sie um Hilfe, sofern diese in dieser Form möglich ist.
Seit 8 Wochen trage ich nun (grundsätzlich bin ich top zufrieden!) die Unitron Remote Plus Version 4.3.0.
In der Praxis hat sich nun herausgestellt, dass sich die „optimale“ Einstellung von der Einstellung „Automatik“ abweicht.
Mein Akustiker Dr. Mark, lebt in Bangkok und weiß leider nicht, wie er die benötigte Einstellung auf Automatik programmieren kann.
Wenn ich die Einstellung per Hand einstelle, verstellt sich diese selbständig, sowie sich auf dem Smartphon irgendeine Aktivität bemerkbar macht. Dann verstellt sich die Einstellung willkürlich – meistens im Ergebnis unangenehm. Somit bin ich häufig damit beschäftigt, die Einstellung wieder (leider auch dann wieder nur für kurze Zeit) zu korrigieren. Frage an Sie:
Gibt es für mich eine Lösung, wie ich diese Einstellung als „Standard“ bzw. auf „Automatik“ festgelegt bekomme?
Ansonsten bin ich mit der Hörhilfe sehr zufrieden – Akku hält den ganzen Tag, das Handling ist einfach, die Einsätze im Ohr sind schon nach wenigen Tagen als Fremdkörper nicht mehr wahrnehmbar …… also ansonsten alles bestens.
Wenn wir nun noch die Automatik-Einstellung an meine Korrektur anpassen können, ist alles perfekt.
Noch ein Hinweis und gleichzeitig als Anfrage: Im manual ist nicht beschrieben, wie die Wip-Taste an der Hörhilfe zu bedienen und wofür sie sind.
Ein Verbesserungsvorschlag: Die Hörhilfe ist für ältere Menschen, welche Probleme mit der Kraft in Händen und Fingern haben, bekommen die Hörhilfe nicht aus der Ladestation. Meine Schwester trägt seit über 10 Jahren Hörhilfen, benötigt nun neue Geräte – sie bekommt meine aber nichtt aus der Ladestation, kann auch keine Flaschen, Gläser etc. mehr öffen, ihr fehlt die Kraft in den Händen. Hier muss es doch eine Lösung geben ….. (:-).
Im Voraus schon mal besten Dank für Ihre Antwort und – wie ich hoffe – Lösungsvorschlag.
Mit freundlichen Grüßen, Helmut Hein
To: info@sonova.com Subject: Re: Assistance
Dear Sir or Madam,
I sent the email below on 11/18/2022 here at 10:19 AM <in D-Lad = 04:19 AM) to your German address info@phonak.de.
Unfortunately, I have not received any response to date - service desert Germany :-).
Could you help me please? I'd love to hear (at least) from you!?
Sincerely, Helmut Hein
Sent: Friday, November 18, 2022 10:19 am From: "Helmut Hein"
To: info@phonak.de Subject: Assistance
Dear Sir or Madam,
my wife and I have been living in Thailand (Hua Hin) for 15 years.
The last time I was in Germany was 6 years ago, so I had to make do with a hearing aid acoustician here on site.
Now I ask you for help, if it is possible in this form.
I've been wearing the Unitron Remote Plus Version 4.3.0 for 8 weeks now (basically I'm very satisfied!).
In practice, it has now been found that the "optimal" setting differs from the "automatic" setting.
My acoustician Dr. Mark, lives in Bangkok and unfortunately doesn't know how to program the required setting to automatic.
If I adjust the setting manually, it adjusts itself automatically as soon as there is any activity on the smartphone. Then the setting changes arbitrarily – mostly with an unpleasant result. So I'm often busy correcting the setting again (unfortunately only for a short time). Question for you:
Is there a way for me to get this setting set to "Standard" or "Automatic"?
Otherwise, I am very satisfied with the hearing aid - the battery lasts the whole day, it is easy to use, the inserts in the ear are no longer noticeable as foreign bodies after just a few days... so everything else is fine.
If we can now adjust the automatic setting to my correction, everything is perfect.
Another note and at the same time as a request: The manual does not describe how to use the Wip button on the hearing aid and what it is for.
A suggestion for improvement: The hearing aid is for older people who have problems with the strength of their hands and fingers and cannot get the hearing aid out of the charging station. My sister has been wearing hearing aids for over 10 years and now needs new devices - but she can't get mine out of the charging station, can no longer open bottles, glasses, etc., she lacks the strength in her hands. There has to be a solution here..... (:-).
Thank you very much in advance for your reply and – I hope – your suggestion for a solution.
Sincerely, Helmut Hein
Gesendet: Dienstag, 22. November 2022 um 20:06 Uhr From: "Helmut Hein"
An: info@sonova.com Subject: Re: Hilfestellung
Sehr geehrte Damen und Herren,
habe unten eingefügte Email am 18.11.2022 hier um 10:19 AM <in D-Lad = 04:19 AM) an Ihre deutsche Adresse info@phonak.de gesendet.
Bis heute habe ich leider keine Resonanz erhalten - Service-Wüste Deutschland :-).
Können Sie mir bitte behilflich sein? Gerne höre ich (wenigstens) von Ihnen !?
Mit freundlichen Grüßen, Helmut Hein
Gesendet: Freitag, 18. November 2022 um 10:19 Uhr From: "Helmut Hein"
An: info@phonak.de Subject: Hilfestellung
Sehr geehrte Damen und Herren,
meine Frau und ich leben bereit seit 15 Jahren in Thailand (Hua Hin).
Ich selbst war vor 6 Jahren letztmalig in Deutschland, sodass ich nun hier vor Ort mit einem Hörgeräte-Akustiker Vorlieb nehmen musste.
Nun bitte ich Sie um Hilfe, sofern diese in dieser Form möglich ist.
Seit 8 Wochen trage ich nun (grundsätzlich bin ich top zufrieden!) die Unitron Remote Plus Version 4.3.0.
In der Praxis hat sich nun herausgestellt, dass sich die „optimale“ Einstellung von der Einstellung „Automatik“ abweicht.
Mein Akustiker Dr. Mark, lebt in Bangkok und weiß leider nicht, wie er die benötigte Einstellung auf Automatik programmieren kann.
Wenn ich die Einstellung per Hand einstelle, verstellt sich diese selbständig, sowie sich auf dem Smartphon irgendeine Aktivität bemerkbar macht. Dann verstellt sich die Einstellung willkürlich – meistens im Ergebnis unangenehm. Somit bin ich häufig damit beschäftigt, die Einstellung wieder (leider auch dann wieder nur für kurze Zeit) zu korrigieren. Frage an Sie:
Gibt es für mich eine Lösung, wie ich diese Einstellung als „Standard“ bzw. auf „Automatik“ festgelegt bekomme?
Ansonsten bin ich mit der Hörhilfe sehr zufrieden – Akku hält den ganzen Tag, das Handling ist einfach, die Einsätze im Ohr sind schon nach wenigen Tagen als Fremdkörper nicht mehr wahrnehmbar …… also ansonsten alles bestens.
Wenn wir nun noch die Automatik-Einstellung an meine Korrektur anpassen können, ist alles perfekt.
Noch ein Hinweis und gleichzeitig als Anfrage: Im manual ist nicht beschrieben, wie die Wip-Taste an der Hörhilfe zu bedienen und wofür sie sind.
Ein Verbesserungsvorschlag: Die Hörhilfe ist für ältere Menschen, welche Probleme mit der Kraft in Händen und Fingern haben, bekommen die Hörhilfe nicht aus der Ladestation. Meine Schwester trägt seit über 10 Jahren Hörhilfen, benötigt nun neue Geräte - sie bekommt meine aber nichtt aus der Ladestation, kann auch keine Flaschen, Gläser etc. mehr öffen, ihr fehlt die Kraft in den Händen. Hier muss es doch eine Lösung geben ..... (:-).
Im Voraus schon mal besten Dank für Ihre Antwort und – wie ich hoffe – Lösungsvorschlag.
Mit freundlichen Grüßen, Helmut Hein
How can I set a manual adjustment as the default 'Automatic' setting, and what is the function of the rocker switch (Wip button) on the hearing aid?
Based on the Unitron Remote Plus app user guide and available product information, here is guidance regarding your concerns:
Regarding the difficulty removing devices from the charger, Unitron offers different charger models; you may wish to ask your provider if a 'Power Pack' or a different case style with larger grip areas is available for your specific model.
Read the full Q&A page
Hearing aid ■ Unitron Moxi Jump R One ear
Mobile phone iPhone 8 iOS16.3.1
I can stream with unitoron Remote PlusApps, but the [Ratings, Mute/umute volume, Split Volume, Presets, Advanced features] buttons are not displayed on the [Volume slider] screen. Unitron Moxi Jump R
補聴器■Unitron Moxi Jump R 片耳
携帯電話■iPhone 8 iOS16.3.1
unitoron Remote PlusAppsでストリーミングはできているのですが、【Volume slider】画面で【Ratings,Mute/umute volume,Split Volume,Presets,Advanced features】のボタンが表示されません。Unitron Moxi Jump R
Mobile phone iPhone 8 iOS16.3.1
I can stream with unitoron Remote PlusApps, but the [Ratings, Mute/umute volume, Split Volume, Presets, Advanced features] buttons are not displayed on the [Volume slider] screen. Unitron Moxi Jump R
補聴器■Unitron Moxi Jump R 片耳
携帯電話■iPhone 8 iOS16.3.1
unitoron Remote PlusAppsでストリーミングはできているのですが、【Volume slider】画面で【Ratings,Mute/umute volume,Split Volume,Presets,Advanced features】のボタンが表示されません。Unitron Moxi Jump R
Why are the Ratings, Mute, Split Volume, Presets, and Advanced features buttons missing from the Volume slider screen in the Unitron Remote Plus app?
Based on the Unitron Remote Plus app user guide, the availability of specific buttons on the main screen depends on your hearing aid model, your app settings, and whether certain features have been activated. Here are the potential reasons for the missing buttons:
If these settings are correct and the buttons still do not appear, ensure your hearing aids are fully paired within the app and not running in "Demo" mode, as remote control functionality is unavailable in Demo mode.
Read the full Q&A page
Hearing aid Unitron Moxi Jump R
Mobile phone iPhone8 iOs16.3.1
I would like to use the equalizer function on the Unitron Remote Plus, but on my iPhone it’s the Vplume slider screen and the other setting buttons are not displayed. Can I use other functions with Jump R?
補聴器■Unitron Moxi Jump R
携帯電話■iPhone8 iOs16.3.1
Unitron Remote Plusでイコライザ機能を使用したいのですが、iPhoneにはVplume slider画面で、他の設定ボタンは表示されません。 Jump Rで他の機能はつかえないのでしょうか。
Mobile phone iPhone8 iOs16.3.1
I would like to use the equalizer function on the Unitron Remote Plus, but on my iPhone it's the Vplume slider screen and the other setting buttons are not displayed. Can I use other functions with Jump R?
補聴器■Unitron Moxi Jump R
携帯電話■iPhone8 iOs16.3.1
Unitron Remote Plusでイコライザ機能を使用したいのですが、iPhoneにはVplume slider画面で、他の設定ボタンは表示されません。 Jump Rで他の機能はつかえないのでしょうか。
How do I access the equalizer and other advanced features in the Unitron Remote Plus app on an iPhone?
To access the equalizer and other advanced settings in the Unitron Remote Plus app, you must tap the Advanced features button. This button is located at the bottom-right corner of the main volume slider screen.
According to the manual, the features available in the app vary depending on the specific hearing aids connected. For the Moxi Jump R, you should be able to access the following by tapping that button:
If these buttons are missing, ensure your hearing aids are properly paired and that you are not in "demo" mode, as remote control functionality is disabled in demo mode. Additionally, some features are only available depending on the program currently selected (e.g., the "Balance" control appears when using a TV Connector or streaming music).
Read the full Q&A page
hello and good day
When I press the Unitron button on my cell phone -Samsung A 71- a new window appears with the heading Volume: this picture can be seen for about 3-5 minutes, another text with the following content: Connection was automatically disconnected to increase the runtime , which setting do I have to make to prevent this message ? Thanks for a tip, mfG
hallo und guten Tag
wenn ich auf meinem Handy -Samsung A 71- den Unitron Button drücke erscheint ein neues Fenster mit der Überschrift Lautstärke: ist dieses Bild ca 3-5 Minuten zu sehen konnt ein weiterer Text mit folgenden Inhalt: Verbindung wurde automatisch getrennt um die Laufzeit zu erhöhen, welche Einstellung muss ich vornehmen um diese Mitteilung zu unterbinden ? Danke für einen Hinweis, mfG
When I press the Unitron button on my cell phone -Samsung A 71- a new window appears with the heading Volume: this picture can be seen for about 3-5 minutes, another text with the following content: Connection was automatically disconnected to increase the runtime , which setting do I have to make to prevent this message ? Thanks for a tip, mfG
hallo und guten Tag
wenn ich auf meinem Handy -Samsung A 71- den Unitron Button drücke erscheint ein neues Fenster mit der Überschrift Lautstärke: ist dieses Bild ca 3-5 Minuten zu sehen konnt ein weiterer Text mit folgenden Inhalt: Verbindung wurde automatisch getrennt um die Laufzeit zu erhöhen, welche Einstellung muss ich vornehmen um diese Mitteilung zu unterbinden ? Danke für einen Hinweis, mfG
How can I prevent the Unitron Remote Plus app from automatically disconnecting to increase runtime on my Samsung A71?
The message "Connection was automatically disconnected to increase the runtime" is typically a power-saving feature of the Android operating system (Samsung's One UI) rather than a specific setting within the Unitron Remote Plus app itself. To prevent your Samsung A71 from closing the app or disconnecting the Bluetooth link, you should adjust the battery optimization settings for the app.
Try the following steps on your Samsung A71:
Note: The manual mentions that the app requires Bluetooth Low Energy (BT-LE) and Android OS 7 or newer. Since the Samsung A71 meets these requirements, the disconnection is likely due to the phone's aggressive battery management closing the background Bluetooth process.
Read the full Q&A page