5.3.0 Hearing Remote App
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Specifications
- App Name: Hearing Remote
- Version: 5.3
- Developer: Sonova
- Compatibility: Version 5.3 and later subversions
Product Information
The Hearing Remote app is developed by Sonova, a world leader in
hearing solutions. It allows users to control various features of
their hearing aids for enhanced listening experiences.
The user guide provides detailed instructions on how to use the
app effectively and benefit from its features. No additional
training is required to operate the app.
Product Usage Instructions
Getting Started
1. Read the user instructions thoroughly before using the
app.
2. Ensure your hearing aids are in Bluetooth pairing mode.
3. Make sure you have fresh batteries or fully charged
devices.
Compatibility Information
The app is compatible with version 5.3 and later
subversions.
Onboarding
1. Review the Privacy Notice and accept or decline
accordingly.
2. Pair your hearing aids following the provided
instructions.
3. Customize app settings based on your preferences and
needs.
FAQ
Q: How can I update the Hearing Remote app?
A: To update the app, visit the www.unitron.com website or
contact your local representative for prior versions of the app
user guide.
Q: Can I deactivate Digital Solutions at any time?
A: Yes, you can deactivate Digital Solutions at any time by
accessing the app settings.
Q: What should I do if I encounter issues with Bluetooth
pairing?
A: If you face Bluetooth pairing issues, ensure your hearing
aids are properly restarted and have sufficient battery power.
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Hearing Remote app
User Guide – Hearing Remote 5.3
Contents
App overview…………………………………………………………..3 Getting started ……………………………………………………….3 Compatibility information…………………………………….3 Onboarding ……………………………………………………………..4
Accepting the app privacy notice…………………..4 Pairing with hearing aid(s) ………………………………4 Digital Solutions Activation…………………………….4 Selecting app mode………………………………………….4 Home tab – Advanced mode …………………………………5 Adjust hearing aid volume ………………………………5 Split the volume………………………………………………..5 Comfort and Clarity adjustments…………………..5 Change programs ……………………………………………..5 Optional App programs……………………………………6 Program settings ………………………………………………7
Tinnitus masker………………………………………………7 Sound settings………………………………………………..7 Equalizer settings …………………………………………..7 Program customization……………………………………7 Home tab – Classic mode ………………………………………8 Adjust hearing aid volume ………………………………8 Split the volume………………………………………………..8 Comfort and Clarity adjustments…………………..8 Change programs ……………………………………………..8
Lifestyle tab ……………………………………………………………9 Listening Environments …………………………………..9 Average wearing time……………………………………….9 Step counter ………………………………………………………9 Active minutes…………………………………………………..9
Devices tab ……………………………………………………………10 Tap control ……………………………………………………….10 Auto on …………………………………………………………….. 11 Adaptive Bluetooth® ………………………………………. 11 Remote Adjust ………………………………………………… 11 Find my Devices……………………………………………….12 Connection Management ………………………………12 My devices………………………………………………………..12
Support tab …………………………………………………………..13 More tab …………………………………………………………………14
App mode …………………………………………………………14 Appearance………………………………………………………14 Digital Solutions settings ………………………………14 Notification Center………………………………………….14 Analytics …………………………………………………………..14 Demo mode ……………………………………………………..14 Legal information……………………………………………14 Compliance information………………………………………15 Declaration of conformity……………………………..15 Description of symbols ………………………………….15 Important safety information……………………….16
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App overview
Battery status
L
R
Volume slider Mute / unmute
volume
Comfort /Clarity adjustments
Automatic
Mute
Split
Normal
Comfort
Clarity
Home Lifestyle
Devices Support More
App navigation
Program carousel Split volume
Getting started Hearing Remote app is an app developed by Sonova, a world leader in hearing solutions. Read the user instructions thoroughly in order to benefit from all the possibilities it offers.
This user guide describes the features of the app and how those features can be operated by the user. Read this user guide through, before starting to use the app. Additional training is not needed for handling the app.
This user guide is applicable for Hearing Remote app version 5.3 and later subversions of the app. For prior versions of the app user guide please contact your local representative or consult the www.unitron.com website.
Compatibility information
Hearing aids with Bluetooth® wireless connectivity are required to use the Hearing Remote app. The Hearing Remote app can be used on devices with Bluetooth® Low-Energy (BT-LE) capability and is compatible with iOS Version 15 or newer. The Hearing Remote app can be used on Google Mobile Services (GMS) certified Android devices supporting Bluetooth® 4.2 and Android OS 8.0 or newer. Some phones have touch sounds or keypad tones, which could be streamed to the hearing aid(s). To avoid this, go to your phone settings, select sounds and make sure that all touch sounds and keypad tones are deactivated. The features available in the Hearing Remote app vary depending on the hearing aids connected. Not all features are available for all hearing aids.
The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth® SIG, Inc. Apple, the Apple logo, iPhone, and iOS are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google Inc
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Onboarding
Privacy Notice
Last updated: 27.07.2023
This Privacy Notice describes how your personal data, including special categories of personal data, are collected and processed, related to the use of your Hearing Devices (“HD”). In this context, this Privacy Notice covers the processing of your personal data carried out via the “Hearing Remote” Application (“Mobile App”) with all related technology to access or otherwise use the Mobile App as described below. The processing of your personal data complies, according to your country, with local law requirements, including the Swiss Federal Data Protection Act (“FDPA”), the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”), or the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) for your personal data qualified as Protected Health Information (PHI).
This Privacy Notice may be updated from time to time. In this case, we will inform you that this Privacy Notice has been modified and the “last updated” date on top of this document will be modified. We recommend that you periodically review the latest version of this Privacy Notice.
Accept
Decline
Pair your hearing aids
Please restart your hearing aids to enable Bluetooth pairing mode. We recommend using a fresh set of batteries or fully charged devices. View instructions for: Hearing aids with a battery door > Hearing aids without a battery door >
Let’s get started
View Demo Mode
Back
Help
Searching…
Looking for hearing aids
David’s left hearing aid David’s right hearing aid June’s left hearing aid June’s right hearing aid
You’re unique. So is your hearing.
Youhrehaerainrigng care professional has activated Digital Solutions to help you maximize your expirience.
Receive hearing aid adjustments remotely with Remote Adjust. Receive personalized tips, reminders and advice with Tutor.
Your personal data will be saved to the Sonova cloud. You can deactivate Digital Solutions at any time.
Show detailed Privacy Notice
Continue
Automatic
Help
Advanced
Classic
Select app mode
Select a mode for your app based on your preferences and needs. For more information, you can tap the
help button in the top right corner.
Confirm
Accepting the app
Pairing with hearing aid(s) Select your hearing
Digital Solutions
Selecting app mode
privacy notice
To use the Hearing Remote app, you need to accept the privacy notice. The Privacy Notice screen is designed to provide you with clear and concise information about how we handle your data and protect your privacy.
Detect your hearing aid(s). aid(s)
If your hearing aid(s) have
If more than one set of
a battery door, restart your devices are detected
hearing aids by opening and by the app, press
closing the battery door. If the button on your
your hearing aid(s) do not
hearing aid and the
have a battery door, first
corresponding device
turn off each hearing aid by will be highlighted in the
pressing the lower part of the app.
button until the LED turns
red (4 sec). Then turn on each
hearing aid by pressing the
same button until the LED
turns green (2 sec).
View “Demo Mode” to try the app without connecting your hearing aids. Please note, no remote control functionality
Activation
Digital Solutions is enabled by your hearing care professional and allows use of Digital Solutions features, including Remote Adjust and Tutor. It is recommended to have notifications enabled and to allow location access. These features can be enabled or disabled at any time in the More tab, under Digital Solutions Settings.
The app offers two modes for the Home screen: Advanced mode and Classic mode. The Advanced mode is ideal for those who want access to advanced features and customization options. The Classic mode is ideal for those who want access to basic features and options. This mode is recommended for those who prefer a simpler experience. You can always change these modes within the app in the More tab, under the App Mode.
is available in this mode..
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Home tab – Advanced mode
Battery status
L
R
Program carousel
Volume slider Mute / unmute
volume
Comfort /Clarity adjustments
Automatic
Mute
Split
Normal
Comfort
Clarity
Home Lifestyle
Devices Support More
Split volume
Adjust hearing aid volume Move the slider right or left to increase or decrease the hearing aid volume on both ears. Press the ( ) Mute button to the left of the slider to mute or unmute the hearing aids.
Split the volume Press the ( ) split volume button to control the volume on each hearing aid separately. Use the volume slider to change the volume. Join the volume Press the ( ) join volume button to merge the volume sliders.
Comfort and Clarity adjustments* For the Automatic Program, you can select between Clarity, Comfort or Normal. Clarity is available to enhance speech, whereas Comfort is used to reduce noise to improve overall listening comfort. Clarity and Comfort are mutually exclusive and cannot both be in the `On’ state at the same time. Normal is the default setting.
Change programs Swipe left and right on the program carousel to see all available programs. When you stop swiping, the selected program (e.g. Restaurant) will be applied to your hearing aid(s).
App navigation
* This feature is not supported by all hearing aid models. You can refer to your hearing aid user guide for more information.
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Optional App Programs
Choose from a list of predefined programs to personalize the hearing aids for a specific situation. The available Optional App Programs vary depending on the technology level of your hearing aids.
L
R
Automatic
Mute
Normal
Comfort
Split Clarity
Home Lifestyle
Devices
Support More
1. Go to the Home tab.
L
R
Manage Programs
You can add/remove programs to create a cusomized program list.
Manage Programs
Home Lifestyle
Devices
Support More
2. Swipe left or right until you see the image / icon. Click on the Manage Programs button.
Back Optional Programs
Tap a tile to preview the program. Press the “+” in the top right corner to add it to your list.
Back Optional Programs
Tap a tile to preview the program. Press the “+” in the top right corner to add it to your list.
Restaurant Preview
Close
Sound
Equalizer
Restaurant
Television
Restaurant
Television
Outdoors
Café
Live Music
Transportation
Home Lifestyle
Devices
Support More
3. To quickly add an optional program click on the (+) plus sign.
Outdoors
Café
Live Music
Transportation
Home Lifestyle
Devices
Support More
4. Click on the ( – ) minus sign to remove the optional program from the program list.
5. Click on the program tile to preview the program.
Bass
Middle
Treble
Less Noise
Default
More Speech
Cancel
Save
6. Clicking on the program tile will take you to the program preview screen. The program preview screen will be displayed. Change settings and click on Save to add the optional program to the program list.
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Program settings Further adjustments may be available depending on the program currently selected, your hearing aid configuration, and connected audio sources. You can access additional settings directly on your Home screen by tapping the ( ) advanced features button at the topright corner of your program tile for the more advanced settings.
Tinnitus masker If your hearing care professional has enabled the tinnitus masker, you will have an option to adjust the volume of the masking noise.
Balance If you use an external streaming device, (e.g. TV Connector, music) you can adjust the focus to hear more of the streamed signal or alternatively more of the surrounding environment.
Sound settings You can adjust the Focus Mic control to focus more on sounds from the front or listen all around you. The Enhance Speech control allows you to enhance or reduce speech to the desired comfort level. The Reduce Noise control allows you to increase or reduce the level of noise to the desired comfort level.
Equalizer settings Here you can change the Equalizer settings.
Program customization Hearing Remote app allows you to change the name of programs so you can personalize what each program means to you. You can change the program name for any program, including the optional programs. To change the program name:
1. Tap on the (…) program settings at the top left corner of the program image (or icon). 2. The program settings screen is displayed 3. Tap on the Change program name. 4. Enter your preferred program name in the text box and click Confirm.
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Home tab – Classic mode
Comfort /Clarity adjustments
L
Automatic
Normal
Comfort
R Clarity
Program list
Volume slider
Mute / unmute volume
Mute
Split
Home Lifestyle Devices Support More
App navigation
Adjust hearing aid volume Move the slider up or down to increase or decrease the hearing aid volume on both sides. Press the ( ) Mute button below the slider to mute or unmute the hearing aids.
Split the volume Press the ( ) split volume button to control the volume on each hearing aid separately. Use the volume sliders to change the volume. Press the ( ) join volume button to merge the volume sliders.
Comfort and Clarity adjustments* For the Automatic Program, you can select between Clarity, Comfort or Normal. Clarity is available to enhance speech, whereas Comfort is used to reduce noise to improve overall listening comfort. Clarity and Comfort are mutually exclusive and cannot both be in the `On’ state at the same time. Normal is the default setting.
Change programs on the hearing aid(s) Tap the arrow beside the current program name to see all available programs. Select the desired program (e.g. TV Connector).
* This feature is not supported by all hearing aid models.
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Lifestyle tab
The information contained in this section is for educational and informational purposes only. You should not use the information shown in the Lifestyle section as a substitute for, nor should it replace, professional medical advice. If you have any questions about your health, or before beginning an exercise program, you should always consult with a physician or other health-care professional. The Lifestyle tab takes you to a scrollable screen where you view your lifestyle data as tracked by your hearing aids. You can view your hearing aid wearing time, your Listening Environments information as well as other physical activity data. · Listening environments
This section provides a summary of the time you spent in the different environments as detected by your hearing aid(s). · Average wearing time This is the average time you have worn your hearing aid(s) each day. · Step counter The Step counter* displays the number of steps you traveled in your day as measured by the accelerometer in your hearing aid(s). · Active minutes The Active minutes is the number of minutes you spent active in your day, e.g. walking, running or doing any similar medium-to-intense activity while wearing your hearing aid(s).
* This feature is not supported by all hearing aid models.
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Devices tab
The Devices tab is where you can modify the settings of your hearing aid(s).
Tap control If your hearing aids have tap control, you can personalize their response to double taps and adjust the tap sensitivity as follows:.
· Streaming Accept/end call or streaming enable/disable the ability to accept/end calls or connect to a streaming device (e.g. TV Connector) using a double tap. You can only use tap control to connect to a streaming device if your hearing care professional has configured your hearing aids for manual connection.
· Custom actions (configured separately for the left and right hearing aid): · Pause/resume media double tap will pause/resume media while streaming. · Voice assistant double tap will activate the voice assistant on your smartphone. · Off double tap will not perform an action.
· Tap sensitivity (configured separately for the left and right hearing aids): · Gentle most sensitive. · Normal default sensitivity. · Firm least sensitive.
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Devices tab
Auto On You can choose if the hearing aid(s) turn on automatically when you remove them from the charger.
Adaptive Bluetooth® If you are having issues with the quality of the audio during calls, disabling this feature may improve your experience.
Remote Adjust When Digital Solutions is activated, you will be able to receive push notifications that contain adjustments to your hearing aids sent by your hearing care professional.
Close
Hearing aid adjustment available
Your provider has sent you an adjustment See Adjustment
Devices Here you can modify your hearing aid settings using the options below.
Tap control Modify your device tap actions.
Auto On When removed from charger.
Adaptive Bluetooth Enhances hands-free calls.
Remote Adjust·
Apply remote adjustments
My Devices View the list of your devices.
Home Lifestyle
Devices
Support More
Applying hearing adjustment Finalizing settings…
1. Receive a personalized message from your hearing care professional. Click on See Adjustment to access the adjustment.
2. Or open the Hearing Remote app and go to Devices > Remote Adjust.
3. Select the adjustment and click on Apply Adjustment and follow the instructions to apply the changes.
4. Now the adjustment is being applied to your hearing aids. If you preferred another setting, you can select any previous message and apply it to your hearing aids.
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Devices tab
Find my Devices* The Find my Devices feature helps you locate your hearing aids by showing the last known location where your hearing aids were connected. As you move closer to your hearing aids, the app provides guidance based on signal strength, helping you pinpoint their location. Connection Management* Stay Connected maintains a continuous connection between your app and hearing aids, so you don’t have to reconnect to your hearing aids every time you open the app. Stay Connected also improves the accuracy of the Find my Devices feature. The feature is activated by default but can be deactivated at any time. Stay Connected may have a small impact on the hearing aid battery life per day. My Devices If you are experiencing problems with the connection to the app, you can choose Forget Devices and try pairing them again. If you want to connect a different pair of hearing aids to the app, you must first forget the currently connected hearing aid(s). Then you can pair the new devices. NOTE: Forgetting devices will remove the connection between your hearing aid(s) and the app.
* This feature is not supported by all hearing aid models. 12
Support tab
The Support tab is where you can find information about your hearing aids.
Support Here you can find information on how to use your hearing aids and the app.
Tutor Your virtual hearing aid guide
Tips Tips on how to use this app
FAQs Answers the most common questions about your devices
Home Lifestyle
Devices
Support
More
· Access your Tutor messages
· Find tips for using the Hearing Remote app
· Browse the FAQs for answers to the most common questions about your devices
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More tab
The More tab is where you can find additional app settings and the legal information related to the app.
App mode
Switch between two modes of the app Home screen: The Advanced mode and the Classic mode. The Advanced mode is ideal for users who want access to advanced features and customization options. The Classic mode is ideal for users who want access to basic features and options. This mode is recommended for users who prefer a simpler experience.
Digital Solutions Settings
All Digital Solutions features are activated by default. You can choose to enable or disable individual features or choose to deactivate Digital Solutions entirely. Deactivating will delete all Digital Solutions data previously uploaded to the Sonova cloud and will disable all Digital Solutions features, including Tutor messages and remote adjustments.
Notification Center
Enable or disable Tutor notifications. Tutor messages will still be accessible from the Support tab when notifications are disabled.
Appearance
Program pictures Press the toggle button to select between app program pictures or icons. Select pictures if you prefer the more vibrant and colorful view of program pictures. Select icons if you prefer the less colorful view of program icons.
Match Phone Appearance Automatically match your phone’s light or dark mode setting. Disabling this allows you to select the mode manually.
Analytics
Enable or disable the sharing of the usage data. By providing usage data, you will enable us to learn and improve the product and services. We will never sell your personal information to others. It’s part of our Privacy Notice.
Demo mode Turn Demo mode on or off. The demo mode allows you to try out the app without connection to hearing devices.
Legal information Access legal and regulatory information related to the app.
NOTE: The app is available in different languages. It will automatically match the language of the phone’s operating system. If the phone’s language is not supported, the default language is English.
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Compliance information
Declaration of conformity Hereby Sonova AG declares that this product meets the requirements of the Medical Devices Regulation (EU) 2017/745.
The user guide in all applicable languages in electronic form is accessible via www.unitron.com/appguide.
Alternatively, the user guide can be accessed directly from the app by navigating to the “More” section, selecting “About the app”, and then tapping on the link at the bottom to get to the Help & support in an external browser window. From there you can navigate to the “User Guides” tab and scroll down to the Apps section.
Description of symbols
With the CE symbol, Sonova AG confirms that this product meets the requirements of the Medical Devices Regulation (EU) 2017/745. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned regulation.
Indicates the medical device manufacturer, as defined in Medical Devices Regulation (EU) 2017/745.
Indicates that the device is a medical device
Indicates the Authorized representative in the European Community. The EC REP is also the importer to the European Union.
Indicates the manufacturer’s catalogue number so that the medical device can be identified.
This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide.
An indication that electronic instructions for use are available.
This symbol indicates that it is important for the user to pay attention to the relevant warning notices in this user guide.
Important information for handling and product safety.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth® SIG, Inc. and any use of such marks by Sonova AG is under license. Other trademarks and trade names are those of their respective owners.
©
Copyright symbol.
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Important safety information
Please read the relevant safety information on the following pages before using your app.
Intended use Intended use of the app is to select, adjust and save existing hearing aid functions, access status information and communication between the End User and Hearing Care Professional, wirelessly in a visualized way.
Intended patient population The intended patient population for this solution are End Users (lay persons) with unilateral and bilateral, mild to profound hearing loss, wearing a compatible hearing aid, and that value the convenience like the ability to control their hearing aids from their smartphones. The app is intended for users 17 years and older. The Tinnitus feature is intended for patients with chronic tinnitus from 18 years of age.
Intended user Intended user is the person with hearing loss using a compatible device.
Indications Please note, indications are not derived from the app, but from the compatible hearing aids. General clinical indications for the use of hearing aids and Tinnitus feature are: · Presence of a hearing loss
· Uni- or bilateral · Conductive, sensorineural or mixed · Mild to profound · Presence of a chronic tinnitus (only applicable for devices which provide the Tinnitus feature)
Contraindications Please note, contra-indications are not derived from the app, but from the compatible hearing aids. General clinical contra-indications for the use of hearing aids and Tinnitus feature are: · Hearing loss is not in the fitting range of the
hearing aid (i.e. gain, frequency response) · Acute tinnitus · Deformity of the ear (i.e. closed ear canal;
absence of the auricle) · Neural hearing loss (retro-cochlear patholo-
gies such as absent/non-viable auditory nerve) The primary criteria for the referral of a patient for a medical or other specialist opinion and / or treatment are as follows: · Visible congenital or traumatic deformity of the ear; · History of active drainage from the ear in the previous 90 days; · History of sudden or rapidly progressive hearing loss in one or both ears within the previous 90 days; · Acute or chronic dizziness; · Audiometric air-bone gap equal to or greater than 15 dB at 500 Hz, 1000 Hz and 2000 Hz; · Visible evidence of significant cerumen accumulation or a foreign body in the ear canal; · Pain or discomfort in the ear; · Abnormal appearance of the eardrum and ear canal such as:
· Inflammation of the external auditory canal · Perforated eardrum · Other abnormalities which the hearing care
professional believes are of medical concern
The hearing care professional may decide that referral is not appropriate or in the best interests of the patient when the following applies: · When there is sufficient evidence that the
condition has been fully investigated by a medical specialist and any possible treatment has been provided; · The condition has not worsened or changed significantly since the previous investigation and / or treatment · If the patient has given their informed and competent decision not to accept advice to seek a medical opinion, it is permissible to proceed to recommend appropriate hearing aid systems subject to the following considerations: · The recommendation will not have any
adverse effects on the patients’ health or general wellbeing; · The records confirm that all necessary considerations about the patient´s best interests have been made If legally required, the patient has signed a disclaimer to confirm that the referral advice has not been accepted and that it is an informed decision.
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Important safety information
Please read the relevant safety information on the following pages before using your app.
Clinical benefit
Limitations of use
The apps itself does not provide direct clinical
The app usage is limited to the capabilities of
benefit to the end user, but other benefits,
the compatible device/devices.
which are mainly usability related. The clinical
benefits are solely provided by the hearing
Any serious incident that has occurred in
aids. The app provides the following benefits
relation to the app, should be reported to the
to the intended users:
manufacturer representative and the compe-
tent authority of the state of residence. The
· Providing the possibility to adjust and save
serious incident is described as any incident
hearing aid settings to individual needs, in
that directly or indirectly led, might have led or
a limited range as defined by the initial
might lead to any of the following:
fitting, e.g., to address specific needs. This
a. the death of a patient, user or other
might help to increase the hearing comfort
person
and satisfaction with the hearing aids in
b. the temporary or permanent serious
specific listening situations (e.g., by de-
deterioration of a patient’s, user’s or
creasing the loudness in noisy listening
other person’s state of health
environments).
c. a serious public health threat
Side effects
To report an unexpected operation or event, please contact the manufacturer or a repre-
Please note, side effects are not derived from
sentative.
the app, but from the compatible hearing aids.
Physiological side-effects of hearing aids like
tinnitus, dizziness, wax build up, too much
pressure, sweating or moisture, blisters,
itching and/or rashes, plugged or fullness and
their consequences like headache and/ or ear
pain, may be resolved or reduced by your
hearing care professional.
Conventional hearing aids have the potential
to expose patients to higher levels of sound
exposure, which might result in threshold
shifts in the frequency range affected by
acoustic trauma.
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Important safety information
Please read the relevant safety information on the following pages before using your app.
Security notice
Software maintenance
Patient data is private data and its protection
We are constantly monitoring feedback from
is important:
the market. If you experience any issues with
· Make sure the smartphones are up-to-date
the latest app version, please contact your
with the latest Operating System security
local manufacturer representative and/or
updates. Enable automatic updating.
provide feedback in the App Store or Google
· Make sure your installed app version is
Play Store.
up-to-date
· Only use genuine Sonova apps from official
Changing setting, e.g. decreasing volume,
stores with your hearing aids.
muting your hearing aids or increasing
· Make sure you use strong passwords and
“Reduce Noise”, may lead to dangers such
keep credentials secret
as incoming traffic no longer being heard.
· Lock phone with PIN and/or biometric (e.g.
fingerprint, face) and set the phone to lock
If the hearing aids do not respond to the
automatically after several minutes of inac-
device because of an unusual field distur-
tivity.
bance, move away from the disturbing field.
· Make sure the installed apps only have
Activate your Bluetooth. Bluetooth has to
permissions they need
be enabled to connect to your hearing aids.
· Avoid creating a Bluetooth® pairing with your
If the hearing aids do not respond, please
hearing aids in a public area. This is due to
check if the hearing aids are switched on
the risk of unwanted interference from a 3rd
and the battery is not empty.
party. We recommend to do this Bluetooth®
pairing at home.
Instructions are available at: unitron.com/
· DO NOT use a jailbroken or rooted phone.
appguide in Adobe® Acrobat® PDF format. To
Make sure to keep data safe at all times.
view them, you must have Adobe Acrobat
Please be aware that this listing is not ex-
Reader installed. Visit Adobe.com to down-
haustive.
load.
· When transferring data through unsafe
channels, either send anonymous data or
To obtain a free paper copy of the instruc-
encrypt it.
tions, please contact your local Sonova
· Protect your smartphone data backups not
representative. A copy will be sent within 7
only from data loss but also from theft.
days.
· Remove all data from a smartphone which is
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no longer used by you or will be disposed.
Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa, Switzerland
And importer for European Union: Sonova Deutschland GmbH Max-Eyth-Str. 20 70736 Fellbach-Oeffingen, Germany
Australian Sponsor: Sonova Australia Pty Ltd 12 Inglewood Place, Norwest NSW 2153 Australia
029-6851-02 V4.00/2025-01/tm © 2025 Sonova AG or its affiliates. All rights reserved.
Documents / Resources
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UNITRON 5.3.0 Hearing Remote App [pdf] User Guide 5.3.0, 5.3.0 Hearing Remote App, 5.3.0, Hearing Remote App, Remote App, App |