Tunstall Device Management Platform User Manual

Tunstall Device Management Platform

Specifications

Product Name: Device Management Platform (DMP)
Version: 4.9
Doc Number: 346 80 21-52
Revision Date: 12.2025

The Device Management Platform (DMP) is a cloud-based system that allows for remote monitoring, administration, and configuration of devices. It provides real-time status updates, event logs, and configuration settings for each connected device. DMP facilitates communication over the internet and supports firmware updates to enhance device functionality and security.

Product Usage Instructions

Functionality
- DMP does not handle alarm distribution or care recipient information. It communicates with devices via the internet, monitoring heartbeats for status updates and event logging. Firmware updates are essential for device performance and security.
Getting Started
- To begin using DMP: Generate a password by following the instructions received via email.
Monitoring Devices
- DMP constantly monitors device heartbeats, providing real-time status updates and event logs. Users can view device statuses, recent changes, and receive email reports related to device events.
Firmware Updates
- Firmware updates are crucial for device functionality and security. DMP notifies users of new firmware availability and helps in deploying updates to devices or clusters of devices. Users can define campaigns for firmware updates within DMP.

FAQs

Q: What version of DMP is this manual based on?

A: This manual is based on DMP version 4.9 released in December 2025.

English
User manual
Device Management Platform (DMP)
DMP 4.9. Doc. 346 80 21-52. Version 1. Revision 12.2025

Device Management Platform (DMP),
Our policy of continual development means that product specification and appearance may change without notice. Tunstall does not accept responsibility for any errors and omissions within this document. © 2025 Tunstall Group Ltd. ® Tunstall is a registered trademark.

Introduction

Tunstall’s Device Management Platform – DMP – is a cloud-based system that enables remote monitoring, administration and configuration of your devices. Within DMP you can view the current status of each device as well as a detailed event log. DMP also enables you to configure and amend the configuration settings of your devices.
1.1. Functionality
The main functions of DMP are to monitor, administrate and configure the connected devices. DMP and the devices communicate over the internet using cellular networks or fixed line networks. DMP constantly monitors the status of each device and provides an overview of the devices that are active, inactive or have communication issues. The system can also provide detailed information about each device. DMP holds a record of current configuration settings and firmware for each device. Within the system it is possible to configure and amend device settings manually or using pre-configured template settings. DMP automatically downloads any configuration changes to the device or devices. Within DMP, devices are held and maintained in districts. Access is delegated to users by assigning permission profiles. All user accounts contain a permission profile that defines what type of operations the user can perform within the system.
NOTE DMP is not part of the alarm distribution and holds no information about care recipients.
1.1.1. Communication paths DMP communicates with each device over the internet. A device can connect to DMP across a cellular data network
or an Ethernet/fixed-line network . The connection is used to transmit data such as heartbeats, firmware and configuration updates between DMP and the device. Each device has a unique identification number that allows DMP to keep track of all devices.
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1.1.2. Monitoring DMP constantly monitors the heartbeats sent from each device. A heartbeat contains a status update and is represented by a status icon within the system. With DMP you can view current status and recent status changes as well as the event log of each device. In addition, DMP generates and distributes email reports related to device status and events.
1.1.3. Firmware updates Firmware is the software that controls how the devices behave and it is embedded into each device. Firmware updates typically contains enhancements, new features, and protection against new security threats. Firmware for Lifeline Digital: Firmware updates for Lifeline Digital are deployed by your supplier or Tunstall. Firmware for Lifeline Smart Hub:
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DMP notifies users when new firmware is available. It is recommended that you update the firmware on your devices as soon as new firmware becomes available. Within DMP campaigns define when and how firmware updates are deployed to one or a cluster of devices. Start a new campaign to define when and how DMP is to deploy new firmware.
1.1.4. Configuration settings DMP holds a record of each device that contains current configuration settings and details about firmware status and events. Each device has a unique identification number that allows DMP to keep track of all devices. Within the system, you can configure and amend device settings either manually or using pre-configured template settings. Templates can be applied to a single device or a cluster of devices. Configuration changes are initially saved to the internal record. DMP then waits until it receives a heartbeat from a device and then starts to download the configuration settings to the device.
1.1.5. Administering DMP In order to manage your devices, you can: · Create and maintain districts, that is, defined groups of devices. Using districts simplifies monitoring and administra-
tion of the devices · Create and maintain user accounts, including permission profiles · Maintain your own account details, including which reports to receive from DMP
1.2. Versions 1.2.1. What’s new in 4.9
· Batch settings – Batch settings, page 64 · Recurring Scheduled Speech Messages – Scheduled Speech Messages (SSM), page 60 1.2.2. What’s new in 4.8 · Preconfiguration of devices before they are online – Device settings, page 46 · Improvements in Monitoring view – Monitoring page, page 13
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· Longer date period in the Event log – View the event log tab, page 38 · Scheduled Speech Messages, possible to link all devices in the list after search or/and filter – Scheduled Speech
Messages (SSM), page 60
1.2.3. What’s new in 4.7
· Map view of devices and status1 – Show device position and status on map, page 45 · Scheduled Speech Messages1 – Scheduled Speech Messages (SSM), page 60 · Include more search options in advanced filter – Devices page, page 33 · Include time zone for time stamps
1.2.4. What’s new in 4.6
· Sensor events logging · Show product version in device information window
1.2.5. What’s new in 4.5
· New Monitoring page for monitoring and supervising device fleet · New navigation bar and updated menu structure · District type settings · Device label setting · Export a list of devices to a CSV file
1.2.6. What’s new in 4.4
· Create a template from a Lifeline Digital or Careline · Templates with configuration files (CFW) · Templates are optional (not mandatory) when migrating devices from devices list
1.2.7. What’s new in 4.3
· District setting for low signal strength warning · Peripherals (e.g., radio sensors) as connected devices for Lifeline Digital · Show SIM card information and associated cellular service information for Lifeline Digital
1.2.8. What’s new in 4.2 – maintenance release
· Create copies of templates · Move templates between customers
1.2.9. What’s new in 4.2
· Support for Lifeline Digital · Search for devices based on telephone numbers
1.2.10. What’s new in 4.1
· Peripherals (e.g., radio sensors) as connected devices are monitored and displayed in the Connected Devices tab · Single-Sign-On (SSO) with PhenixID · Fetching new settings on heartbeat instead of waiting for online poll. Every heartbeat asks DMP for new settings
and, if available, triggers an ad-hoc online poll to fetch the settings · User permission profile with time limitation
1Not available by default for all customers
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1.3. About this document
This document describes how to use DMP. All sections in this document are not relevant to all permission profiles. Your screen may differ from the illustrations in this document. It is assumed that staff using the system have received training specific to DMP and any other relevant system or product. 1.3.1. Software version This document reflects DMP version 4.9. 1.3.2. Symbols used in this document
NOTE The note symbol indicates additional information.
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Getting started

To access DMP you must have a username and a password. You receive an email that invites you to generate a password whenever: · your administrator creates a user account for you · you click Forgot password? on the login page · your password is close to expiring Tunstall recommends the following web browsers: Google Chrome, Firefox or Edge. Make sure the web browser you use is up to date to minimize potential performance and security risks.
2.1. Generate a password
When you receive an email from DMP that invites you to generate a password: a) Click on the link in the email or copy and paste the link into the address bar of your browser and press Return/En-
ter. The Change Password page is displayed. b) Enter the new password in both fields (minimum 8 characters). c) Click Save.
2.2. Log in to DMP
To log in to DMP: a) Go to the DMP login page.
The web address (URL) is provided by your organisation, supplier or Tunstall. NOTE Bookmark the web address (URL) for faster access in the future.
b) Enter your username (your email address) and password, then click Login. DMP displays the Start page.
c) If you do not remember your password: i. Click Forgot password? DMP redirects to the Password reset page. ii. Enter your username (your email) and click Submit. The system sends an e-mail inviting you to generate a new password.
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2.3. Navigation
The appearance of the top navigation bar depends on your permission profile and the system environment. Your screen may therefore differ from the images in this document. All users have access to Help and Account regardless of permission profile.
2.4. Account settings
DMP allows you to view and edit your personal data that is held within the system. You can change basic information such as name, account language and password. However, you cannot change the e-mail address (username) you use to log in to the system. If your organization uses two-step verification, you must register DMP with Google Authenticator under Account Settings. 2.4.1. Edit your account settings To edit your account details: a) Click the Account icon and go to Account settings.
Within this page, you can view and edit the following fields: · First name and Last name · Language · Email format. For email reports, HTML is default. · Email settings. Select which email reports to receive:
System messages Device status summary. This report lists each device within the district together with their current status. Specific events warning Report on device status change. This report is produced whenever a device changes its status and details the
device and status change. Report on technical device status change. This report is produced whenever a device changes its status and
details the device and status change. b) Click Save to save changes.
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2.4.2. Change your password To change your password: a) Click the Account icon and go to Account settings. b) Enter your current password in the Current password field. c) Enter the new password (min. 8 characters) in the Password and Repeat password fields. d) Click Change Password.
DMP displays a confirmation message. e) Click Close.
Your password has been changed.
2.4.3. Two-step verification If your organisation uses two-step verification, you must install Google Authenticator on your phone or equivalent device and register your DMP user account. Google Authenticator provides verification codes for certain operations within DMP. You can download Google Authenticator from Apple App Store or Google Play. 2.4.3.1. Setup two-step verification Before you proceed to set up two-step verification you must download and install the Google Authenticator app on your phone. To setup two-step verification: a) Click the Account icon and go to Account settings. b) Click Setup.
DMP opens the Two-step verification window. c) Click Next.
The Verify account tab displays the following message: “A one-time code has been sent to your e-mail”. d) Go to your mail account, open the email from DMP and copy the code. e) Go to DMP and paste the code Password field. f) Click Next.
DMP generates a QR code. g) Open Google Authenticator on your phone and use the app to scan the QR code.
Google Authenticator displays the name of your system, your token value and the email address you use to access the system. The token is a six-digit code that changes at regular intervals. h) Go to DMP and click Next. DMP opens the Verify mobile app code tab. i) Enter the token currently displayed in the Google Authenticator app in the Password field and click Next. DMP authenticates the token and displays a confirmation message.
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j) Click Close.
2.5. Search, sort and filter
DMP displays most information in the form of lists and tables. You can search, sort and filter most lists and tables: · Search the list by entering a search term in the Search field · Sort the list by clicking a column header. Click again to toggle between ascending and descending order · Filter the list by selecting an option in the drop-down list below a column heading · Advanced filters are available on some pages · If you have access to multiple districts and customers, click the District and Customer drop-down lists to select the
appropriate customer and district
2.6. Log out of DMP
To log out of DMP: a) Click the Account icon . b) Click Logout. c) Close the web browser after you have been logged out.
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Monitoring page

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The Monitoring page is a dashboard that provides an overview of the devices that reside in DMP. It contains specific information about devices with a status that requires some type of action. For example, devices with an error status or a technical status.
The Monitoring page shows devices from the selected districts; tick or clear the checkboxes in the left sidebar menu to include or exclude devices on the dashboard. Click Clear all to clear all selected customers. Use the Search field to search for a specific customer. DMP presents the devices within the selected range in one of the following panels:
· Errors and Failed test alarms · Technical · Warning · Lifelines online
The lists in the panels on the Monitoring page contain information about the devices, including a timestamp that shows the last status change. Within the lists, you can access additional information:
· Click a column header to sort the list in ascending or descending order. · Acknowledged : indicates that the current status has been acknowledged within DMP. Hover the cursor over an
icon to view the timestamp. · Device Note : a free-form text field for additional information about the device. Click an icon to view the note. · Tag : specifies the reason for a care recipient’s absence from their residence:
In Hospital : the care recipient is in the hospital. Short term housing : the care recipient is in a short-term housing facility. Away : the care recipient is temporarily away from their residence. The Device summary panel contains a summary of devices according to district type and devices with an absence tag.
Status history contains a graph that shows status changes over the past 72 hours.
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3.1. Errors panel
The Errors panel contains a summary and a list of devices with an error status or a failed test alarm indication. An error status indicates that DMP has lost contact with a device. A failed test alarm icon indicates that a device failed to send a periodic test alarm the Alarm Receiving Centre (ARC). When the underlying issue of an error status is resolved, or a periodic test alarm is received, the device’s status changes and it no longer appears in this panel. The panel shows devices from the selected districts; tick or clear the checkboxes in the left sidebar to include or exclude devices in the panel. The Errors panel list contains the following information: · Colour coded status indication. · Primary ARC ID: the alarm code of the device. · Status change: a timestamp of the last status change and how many hours or days have elapsed since. · Test alarm: the warning icon appears when a device fails to send a periodic test alarm. · Click the Alarm code, Status change, or Test alarm column heading to sort the list in ascending or descending order. · Click any device in the list to view a detailed device information window. Click the menu icon to enable or edit any of the following information: · Acknowledge : indicates that the current status has been acknowledged within DMP.
Select Acknowledge to activate or clear the Acknowledge icon. Hover the cursor over an Acknowledged icon in the list to view the timestamp. · Device Note : a free-form text field for additional information about the device. Select Device note and enter the information that you want to add. Click a note icon in the list to view an existing note. You can also view and edit notes in a device’s Preference tab. · Add tag : specifies the reason for a care recipient’s absence from their residence: In Hospital : the care recipient is in the hospital. Short term housing : the care recipient is in a short-term housing facility. Away : the care recipient is temporarily away from their residence. None: select this option to clear tags. You can also change tags using the Device label setting in the device’s Preference tab.
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The Device summary panel shows a summary of devices with an absence tag. Tags are only visible in DMP and do not affect the state of a device’s Home/Away-mode.
3.2. Technical panel
The Technical panel contains a summary and a list of devices with a technical status. When the underlying issue of a technical status is resolved, the device’s status changes and it no longer appears in this panel. A technical status indicates that devices are updating or that any of the following events have occurred; click any of the following buttons to toggle filters on and off: · : power failure · : low backup battery · : peripheral lost contact (connected devices) · : low signal strength · : accumulator error The panel shows devices from the selected districts; tick or clear the checkboxes in the left sidebar to include or exclude devices in the panel. The Technical panel list contains the following information: · Status message: the reason for a technical status · Status change: a timestamp that shows when the last status change occurred and how many hours or days have
elapsed since · Click Status message or Status change to sort the list accordingly in ascending or descending order. · Click any device in the list to view a detailed device information window Click the menu icon to enable or edit any of the following information: · Acknowledge : indicates that the current status has been acknowledged within DMP
Select Acknowledge to activate or clear the Acknowledge icon Hover the cursor over an Acknowledged icon in the list to view the timestamp
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· Device Note : a free-form text field for additional information about the device Select Device Note and enter the information that you want to add Click a note icon in the list to view an existing note. You can also view and edit notes in a device’s Preference tab
· Add tag : specifies the reason for a care recipient’s absence from their residence: In Hospital : the care recipient is in the hospital Short term housing : the care recipient is in a short-term housing facility Away : the care recipient is temporarily away from their residence None: select this option to clear tags You can also change tags using the Device label setting in the device’s Preference tab. The Device summary panel shows a summary of devices with an absence tag. Tags are only visible in DMP and do not affect the state of a device’s Home/Away-mode.
3.3. Device summary panel
The Device summary panel shows a summary of devices according to district type and their tag. The panel shows devices from the selected districts; tick or clear the checkboxes in the left sidebar to include or exclude devices in the panel. The panel contains a summary of devices according to current district type: · Active: the number of devices currently in active districts · Inactive: the number of devices currently in inactive districts · Returns: the number of devices currently in districts dedicated to customer returns · Storage: the number of devices currently in storage districts The panel contains a summary of devices with an absence tag: · In hospital : the number of devices with an In hospital tag, which indicates that the care recipient is in the hospital · Short-term housing : the number of devices with a Short-term housing tag, which indicates that the care recipient is
in a short-term housing facility · Away : the number of devices with an Away tag, which indicates that the care recipient is temporarily away from
their residence You can change tags in the Errors panel and the Technical panel. You can also change tags using the Device label setting in a device’s Preference tab. Tags are only visible in DMP and do not affect the state of a device’s Home/Away-mode A notification appears if more than one device has the same alarm code.
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· Click the notification to open a window with a list of all devices that share the same alarm code.
Click any device in the list to view a detailed Device information window
3.4. Status history
Status history contains a graph that shows status changes over the past 72 hours. The graph shows devices from the selected districts; tick or clear the checkboxes in the left sidebar to include or exclude devices in the graph. · Technical · Warning · Error In the graph, you can do the following: · Hover the cursor over the graph to view a summary about a specific time · Tick or clear the Technical and Warnings checkboxes to filter the graph
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Organisation

4.1. Users
Within DMP a user account contains:
· General information and data about the user including name, password, and e-mail address · A permission profile that defines what information and operations the user account can access. A time limit can be
applied to permission profiles. · Access to one or more customers
4.1.1. Permission profiles Permissions profiles may differ from this description and are subject to change without notice.

Setting Account settings Monitoring Organisation Customers
Districts Users
Devices
Operations Device registration Firmware update Migrate

Partner Admin

Customer Advanced

Customer Basic

Customer Read only

· Edit settings

· Available

–

· Add customer

–

· Edit customer settings

· Delete customer

· Manage customer permissions

· Add district

–

· Edit district settings

· Delete district

· Add user account

–

· Edit user account settings

· Manage permission profiles

· Unlock user account

· Delete user account

· Move to another customer

· View devices · Edit settings (Expert) · Migrate devices · Upgrade firmware · Set settings template · Export list of devices
(CSV) · Save settings as template

· View devices · Edit settings (Advanced) · Migrate devices · Upgrade firmware · Set settings template · Export list of devices
(CSV) · Save settings as template

· View devices · Edit settings (Basic) · Migrate devices · Set settings template · Export list of devices
(CSV) · Save settings as template

· View devices
· Export list of devices (CSV)

· Add new devices to DMP · Yesa. · Migrate devices

· Yesa. · Migrate devices

· Migrate devices

Setting

Partner Admin

Customer Advanced

Template

· View templates · Add template · Edit template · Remove template · Copy template · Save as template · Move to customer

· View templates · Add template · Edit template · Remove template · Copy template · Save as template

Reports

· View generated reports

–

Admin

–

Activity log

· View and export activity log (CSV or XSLX)

Development

· View summary of code

–

changes

Static resources

· Add and remove static re- sources

a.Not available for Lifeline Digital

Customer Basic · View templates
–

Customer Read only · View templates
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4.1.2. Users page The Users page displays a list of the user accounts that you have access to. The list contains information such as username, name and status.
Use the Users page to view and maintain details of the user accounts that belong to your customer. If you have access to multiple customers select the customer you want to view in the Customer drop-down list.
Within the Users page you can:
· Search, sort and filter the list of user accounts · Add a new user account by clicking Add account. DMP opens an Add new account window. · View and edit a user’s details by clicking a user account in the list. DMP opens an Edit user window.

4.1.3. Add a user account To add a user account: a) Go to Organisation > Users.
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b) If you have access to more than one customer, select the appropriate customer in the Customer drop-down list. c) Click Add account.
DMP displays the Add new account window. d) In the Overview tab, enter the following information:
i. Email. The user’s email is also their username. ii. First name and Last name iii. Language iv. Email format. For email reports, HTML is default. v. Email settings. Select which reports the user is to receive:
· System messages · Device status summary. This report lists each device within the district together with their current status. · Specific events warning · Report on device status change. This report is produced whenever a device changes its status and details
the device and status change. · Report on technical device status change. This report is produced whenever a device changes its status and
details the device and status change. vi. Click Add account.

e) In the Permissions tab:

i. Select a permission profile in the Permission profile drop-down list. ii. If applicable, select an additional customer in the Customer drop-down list:

· If required, click the End date box to select a time limit for the selected permission profile.

· Click

to add the customer to the user’s permissions.

f) Click Save to create the user account.

The new user account is listed on the Users page.

The system automatically sends an e-mail that invites the new user to generate a password.

4.1.4. Edit a user account To edit a user account: a) Go to Organisation > Users and select the user account that you want to edit. b) In the Overview tab, you can view and edit the following fields:
· Email. The user’s email is also their username. You cannot edit this field. · First name and Last name · Language · Email format. For email reports, HTML is default. · Email settings. Select which reports the user is to receive:
System messages Device status summary. This report lists each device within the district together with their current status. Specific events warning Report on device status change. This report is produced whenever a device changes its status and details the
device and status change. Report on technical device status change. This report is produced whenever a device changes its status and
details the device and status change. c) Click Save to save changes.
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4.1.5. Manage permission profiles

To manage a user’s permission profile:

a) Go to Organisation > Users and select the user account that you want to edit. b) Go to the Permissions tab. c) Select a permission profile in the Permission profile drop-down list. d) To add a customer to the user’s permission profile:

i. Select a customer in the Customer drop-down list.

ii. If required, click the End date box to select a time limit for the selected permission profile.

iii. Click

The customer is added to the permissions list.

e) To remove a customer from the user’s permission profile:

i. Click

The customer is removed from the permissions list.

f) Click Save to save changes.

The user account’s permission profile has been changed.

4.1.6. Unlock a user account To unlock a user account if the user has been locked out of the system: a) Go to Organisation > Users and select the user account that you want to unlock. b) Click Unlock user account. DMP unlocks the user account and displays a confirmation message. c) Click Close to close the confirmation message.
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4.1.7. Delete a user account To delete a user account: a) Go to Organisation > Users and click on the user that you want to delete.
DMP displays the Edit user window. b) Click Delete user.
DMP displays a confirmation message. c) Click Delete User.
The user account is removed from the Users page.
4.2. Districts and customers
Customers are arranged in hierarchies, with each customer having a single “parent” customer. A customer can have one or several sub-customers. Each customer has a set of sub-groups known as districts. Within DMP a district is a defined group of devices. Using districts simplifies monitoring and administration of the devices. The following district types are available for organising districts: · Active: for districts with devices that are active in DMP · Inactive: for districts with devices that are inactive in DMP · Returns: for districts with devices that are scheduled to be returned to the supplier or Tunstall · Storage: for districts with devices that are stored and not in active use in DMP
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Note that the district type does not affect the status of devices. For example, a device with an inactive status can be located in a district that is an “Active” district type. Access to customers and districts depends on what type of permission profile the users have and how customers are organised. In some cases, users can only view districts and devices that belong to one customer. In other cases, some users may have access to districts and devices across several customers. 4.2.1. Districts page The Districts page displays a list of the districts that you have access to. The list contains information such as the number of users and devices associated with the district. Use the District page to view and maintain details of the districts that belong to your customer. If you have access to multiple customers, select the customer you want to view in the Customer drop-down list Within the Districts page you can: · Search, sort and filter the list of districts · View and edit a district’s details by clicking on a district in the list. DMP opens an Edit district window. · Add a new district by clicking Add district. DMP opens an Add new district window.
4.2.2. Add new district a) Go to Organisation > Districts. b) If you have access to more than one customer, select the appropriate customer in the Customer drop-down list. c) Click Add district .
DMP displays the Add new district window. d) Go to the Properties tab.
i. Enter the appropriate information in the following fields: · District name · Responsible. The name of the person who is responsible for the district. · Email. The email address to which DMP sends system-generated reports. · Phone number. Telephone number to the person responsible for the district. · Time zone of the district · District type, select one of the following: Active: for districts with devices that are active in DMP Inactive: for districts with devices that are inactive in DMP Returns: for districts with devices that are scheduled to be returned to the supplier or Tunstall Storage: for districts with devices that are stored and not in active use in DMP
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Note that this setting does not affect the status of devices.
ii. If required, configure device status parameters under Device status: NOTE Do not change settings or values unless advised by your supplier or Tunstall. Unauthorized changes may disrupt communication and cause connectivity failure.
· Heartbeat interval (minutes) defines how often DMP expects to receive heartbeats from devices in this district.
· Warning interval (minutes) defines for how long DMP is to wait for the next heartbeat from a device using mains power. If no heartbeat is received before the end of the interval: DMP sets the device to a warning status, indicated by the yellow status icon DMP sends a warning email to the registered email address Must be several minutes longer than the heartbeat interval to allow for short-term communication problems.
· Error interval (minutes) defines for how long DMP is to wait for the next heartbeat from a device using mains power. If no heartbeat is received before the end of the interval: DMP sets the device to an error status, indicated by the red status icon DMP sends an error email to the registered email address Must be significantly longer than the warning interval.
· Warning (on power failure) interval (minutes) defines for how long DMP is to wait for the next heartbeat from a device using battery power. If no heartbeat is received before the end of the interval: DMP sets the device to a warning status, indicated by the yellow status icon DMP sends a warning email to the registered email address Must be several minutes longer than the heartbeat interval to allow for short-term communication problems.
· Error (on power failure) interval (minutes) defines for how long DMP is to wait for the next heartbeat from a device using battery power. If no heartbeat is received before the end of the interval: DMP sets the device to an error status, indicated by the red status icon DMP sends an error email to the registered email address. Must be significantly longer than the warning interval.
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iii. If required, configure report settings under Reports: · Minimum time between reports. Typically, DMP generates reports every time there is a change of state or technical state. However, if the period between two changes is shorter than this interval then no report will be generated for the second change until the interval ends. DMP will then generate a report of all changes that occurred within the interval. · Daily report time defines when the first device status summary report is generated each day · Periodicity defines in hours the interval between device status summary reports. Typically set to 24 so that the system generates a daily summary.
iv. Click Save to create the district or go to the next step to continue configuration. e) Go to the Limits tab:
NOTE Do not change settings or values unless advised by your supplier or Tunstall. Unauthorized changes may disrupt communication and cause connectivity failure. i. If required, amend the time limits for warning states: · Accumulator Error defines the number of minutes to elapse between DMP receiving a battery error status from a device and changing to a warning state · Low Battery defines the number of minutes to elapse between DMP receiving a low battery status from a device and changing to a warning state · Redundant Sequence defines the number of minutes to elapse between DMP receiving a redundant sequence status from a device and changing to a warning state · Power Failure defines the number of minutes to elapse between DMP receiving a power failure status from a device and changing to a warning state · Low Signal Strength defines the number of minutes to elapse between DMP receiving a low signal strength status from a device and changing to a warning state
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ii. Click Save to create the district or go to the next step to continue configuration.

f) Go to the Templates tab:

i. Select a template in the Templates drop-down list and click

ii. If required, repeat the previous step to add additional templates.

iii. Click Save to create the district.

The added templates can now be applied to the devices within the district.

When the district has been created, it is listed on the Districts page. 4.2.3. Edit district properties
NOTE Do not change settings or values unless advised by your supplier or Tunstall. Unauthorized changes may disrupt communication and cause connectivity failure.
To view and edit district properties: a) Go to Organisation > Districts and click the district that you want to edit.
DMP opens the Edit district window.
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b) On the Properties tab you can amend the following fields: · District name · Responsible. The name of the person who is responsible for the district. · Email. The email address to which DMP sends system-generated reports. · Phone number. Telephone number to the person responsible for the district. · Time zone of the district · District type, select one of the following: Active: for districts with devices that are active in DMP Inactive: for districts with devices that are inactive in DMP Returns: for districts with devices that are scheduled to be returned to the supplier or Tunstall Storage: for districts with devices that are stored and not in active use in DMP
c) Under Device status you can amend device status parameters: · Heartbeat interval (minutes) defines how often DMP expects to receive heartbeats from devices in this district. · Warning interval (minutes) defines for how long DMP is to wait for the next heartbeat from a device using mains power. If no heartbeat is received before the end of the interval: DMP sets the device to a warning status, indicated by the yellow status icon DMP sends a warning email to the registered email address Must be several minutes longer than the heartbeat interval to allow for short-term communication problems. · Error interval (minutes) defines for how long DMP is to wait for the next heartbeat from a device using mains power. If no heartbeat is received before the end of the interval: DMP sets the device to an error status, indicated by the red status icon DMP sends an error email to the registered email address Must be significantly longer than the warning interval. · Warning (on power failure) interval (minutes) defines for how long DMP is to wait for the next heartbeat from a device using battery power. If no heartbeat is received before the end of the interval: DMP sets the device to a warning status, indicated by the yellow status icon DMP sends a warning email to the registered email address Must be several minutes longer than the heartbeat interval to allow for short-term communication problems. · Error (on power failure) interval (minutes) defines for how long DMP is to wait for the next heartbeat from a device using battery power. If no heartbeat is received before the end of the interval: DMP sets the device to an error status, indicated by the red status icon DMP sends an error email to the registered email address. Must be significantly longer than the warning interval.
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d) Under Reports you can amend report settings: · Minimum time between reports. Typically, DMP generates reports every time there is a change of state or technical state. However, if the period between two changes is shorter than this interval then no report will be generated for the second change until the interval ends. DMP will then generate a report of all changes that occurred within the interval. · Daily report time defines when the first device status summary report is generated each day · Periodicity defines in hours the interval between device status summary reports. Typically set to 24 so that the system generates a daily summary.
e) Click Save to save changes. 4.2.4. View recent history To view recent history: a) Go to Organisation > Districts and click the district that you want to edit.
DMP opens the Edit district window. b) Go to the Recent history tab.
The Recent history tab displays a list of status changes associated with the district’s devices. Within this tab you can: · Search, sort and filter the list
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c) Click X to close the window. 4.2.5. Edit district limits
NOTE Do not change settings or values unless advised by your supplier or Tunstall. Unauthorized changes may disrupt communication and cause connectivity failure.
To amend time limits for warning states : a) Go to Organisation > Districts and click the district that you want to edit.
DMP opens the Edit district window. b) Go to the Limits tab to configure the following settings:
· Accumulator Error defines the number of minutes to elapse between DMP receiving a battery error status from a device and changing to a warning state
· Low Battery defines the number of minutes to elapse between DMP receiving a low battery status from a device and changing to a warning state
· Redundant Sequence defines the number of minutes to elapse between DMP receiving a redundant sequence status from a device and changing to a warning state
· Power Failure defines the number of minutes to elapse between DMP receiving a power failure status from a device and changing to a warning state
· Low Signal Strength defines the number of minutes to elapse between DMP receiving a low signal strength status from a device and changing to a warning state
c) Click Save to save changes.
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4.2.6. Manage district templates

To manage district templates:

a) Go to Organisation > Districts and click the district that you want to edit.

DMP opens the Edit district window. b) Go to the Templates tab. c) To assign a template to the district:

i. Select a template in the Templates drop-down list.

ii. Click

d) To remove a template from the district:

i. Click

e) Click Save to save changes.

Assigned templates are listed on the district’s Templates tab.

Devices

Within DMP a device is defined as a single carephone unit. The main functions of DMP are to administer and monitor the devices to ensure that they are functioning correctly.
DMP constantly monitors the heartbeats sent from each device. A heartbeat contains a status update from a device and is represented by a status icon within DMP. In addition to heartbeats, DMP records each event that relates to the administration of the devices.
When updating the configuration settings or firmware of a device, DMP waits until it receives a heartbeat from a device and then starts to download the new settings or firmware to the device. During download and installation, the device has a technical heartbeat status indicated by the blue status icon .
NOTE DMP is not part of the alarm distribution and holds no information about care recipients.
5.1. Devices page
The Devices page displays a list of all devices within the current district. The list contains general information and status of each device.
Use the Devices page to view and maintain details of the devices that belongs to your customer or customers. If you have access to multiple customers, select the customer you want to view in the Customer drop-down list.
Within the Devices page you can:
· Search, sort and filter the list of devices · Click Show advanced filter and select filter parameters below, then click Search to view the list according to the
selected parameters: Select a status in the Devices with status drop-down list to view only devices with this status. Select a value in the Devices that has not been in contact in drop-down list to view devices that has not been in
contact with DMP for the selected amount of time. Select a search type in the Search type drop-down list to search for devices using a specific type of information,
such as serial number or phone number. Enter a value in the Search value field based on the selected search type.
If selecting telephone number, you can only search for SIM cards that have been supplied by Tunstall. If supported, tick the Include connected devices in search checkbox to include connected devices in search. Within
DMP, peripherals are monitored and displayed as connected devices. · View and edit a device’s details by clicking on the device in the list. DMP opens a Device information window · Select one or several devices and initiate migration by clicking Migrate devices. · Select one or several devices and initiate firmware download by clicking Upgrade firmware. · Select one or several devices and assign a template by clicking Set settings template · Select one or several devices and show them and their status on a map by clicking Show on map2 · Click the Export (CSV) button to export and download a CSV file that contains the list of devices.
NOTE Not all features are supported by all types of devices.
2Not available by default for all customers
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5.2. Device information window
DMP opens the Device information window when you select a device on the Devices page. Within the Device information window, you can view information relating to a single device: · Serial number, product name and product version.
· The Overview tab contains a status summery of the device over the last 24 hours. · The Heartbeats tab contains a list of heartbeats received from the device over the last 7 days. A heartbeat contains
a status update from the device and is represented by a status icon within DMP. · The Connected devices tab displays a list of connected devices and their status. Within DMP, peripherals are
monitored and displayed as connected devices. · The Event log tab contains a list of all events associated with the selected device and events from radio sensors
connected to the device. · The Cellular service tab contains information about the device’s SIM card and associated cellular service. · The Preferences tab contains general device properties that you can view and edit, including status and location of
the device.
NOTE Not all features are supported by all types of devices.
5.2.1. Warning icon A warning icon appears next to the serial number if the status is updated while the Device information window is open. In this case, close and re-open the window to update the device details.
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5.2.2. View the overview tab To view the Overview tab: a) Go to Devices and click on the device that you want to view.
DMP opens the Device information window. b) Go to the Overview tab to view a status summary of the device:
· Current status indicates the current status with a status icon · Last contact is a timestamp of the last recorded contact · The colour coded time bar shows any status changes over the last 24 hours
Hover the mouse cursor over the different sections of the colour coded time bar to view detailed information. c) Click X to close the window.
5.2.3. View the heartbeats tab To view the Heartbeats tab: a) Go to Devices and click on the device that you want to view.
DMP opens the Device information window. b) Go to the Heartbeats tab to view a list of the heartbeats received from the device.
Within this tab you can: · Search, sort and filter the list of heartbeats · Click the Show advanced filter and select filter parameters below, then click Filter to view the list according to
the selected parameters: Tick the Show technical status checkbox to include heartbeats that reported a technical status. Tick the Show only status change checkbox to include heartbeats whose status was not the same as the
previous heartbeat status. c) Click X to close the window.
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Status Green Blue
Yellow
Red
White

Description
The device is functioning correctly and is sending heartbeats at the expected heartbeat interval. If connected devices are supported, they are also functioning correctly. The property that defines the expected heartbeat interval is:
· Heartbeat interval in the district’s Properties tab
It may take several minutes before a new device appears with a green status in DMP.
The device sends heartbeats but has a technical status, for example:
· There is a mains power failure · The device lost contact with a connected device (peripheral) · The backup battery is low · The device has low cellular signal strength · The device has a battery error · The device is in the process of updating its firmware or settings · The alarm distribution failed
Hover the mouse cursor over the status icon to view additional information.
The status of the device is unclear, for example:
· There is a temporary communication problem such as temporary network issue · The device is connected incorrectly · There is a connected device warning
DMP displays the yellow status icon when no heartbeat has been received as defined in the district settings. The properties that define this status changeover are:
· Warning interval (minutes) in the district’s Properties tab · Warning (on power failure) interval (minutes) in the district’s Properties tab
This status indicates an error that requires action, for example:
· The device is switched off · The device has lost all connectivity · There is an connected device error · The device has failed to send a periodic test alarm to the Alarm Receiving Centre (ARC)
DMP displays the red status icon when no heartbeat has been received as defined in the district settings. The properties that define this status changeover are:
· Error interval (minutes) in the district’s Properties tab · Error (on power failure) interval (minutes) in the district’s Properties tab
The device is set to inactive within DMP.

5.2.4. View the connected devices tab Within DMP, peripherals are monitored and displayed as connected devices.
To view the Connected devices tab:
a) Go to Devices and click on the device that you want to view. DMP opens the Device information window.
b) Go to the Connected devices tab to view the status of connected devices. Within this tab you can: · Search, sort and filter the list of connected devices.
c) Click X to close the window.

Status Green

Description The connected device is OK.

Blue

The connected device has a technical status, hover the mouse pointer over the status icon for more information.

Yellow

The connected device has a warning status, hover the mouse pointer over the status icon for more information.

Red

The connected device has an error status, hover the mouse pointer over the status icon for more information.

White

The connected device is inactive.

5.2.5. View the event log tab
To view the event log:
a) Go to Devices and click on the device that you want to view. DMP opens the Device information window.
b) Go to the Event log tab to view a list of all events associated with the selected device. Within this tab you can: · Search, filter and sort the event log list. Use the date filter to view events from a specific time period (maximum 180 days back in time). · Click the Show advanced filter button to Filter the list of events: Tick the Show sensor events checkbox to include events from all radio sensors connected to the device.
NOTE Sensor event logging needs to be activated under Radio sensor > General sensor settings > Sensor log activation.
c) Click on an event in the list to view detailed information about that event. For Lifeline Digital you can view:
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· Events that originate from within DMP, such as updates and changes made to the selected device. For example, when the device is registered, the device changes districts or when the device settings have been updated.
· Device log events such as online polls, test alarms, or online updates · Radio sensor events For Lifeline Smart Hub you can view: · Events that originate from within DMP, such as updates and changes made to the selected device. For example,
when the device is registered, the device changes districts or when the device settings have been updated. · Plain text device logs in a text logging format Refer to the installation or reference guide of the selected device for information about specific events and alarms. d) Click X to close the window.
5.2.6. View the cellular service tab NOTE This feature is only supported by SIM cards that have been provided by Tunstall.
To view the Cellular service tab: a) Go to Devices and click on the device that you want to view.
DMP opens the Device information window. b) Go to the Cellular service tab.
The Cellular service tab contains information about the device’s SIM card and associated cellular service. NOTE The SUSPEND button deactivates the SIM card and sets the status to inactive. It is not possible to make alarm calls using the SIM card when the status is inactive.
c) Click X to close the window. 39

5.2.7. View and edit device preferences
To view and edit the device Preferences tab:
a) Go to Devices and click on the device that you want to view. DMP opens the Device information window.
b) Go to the Preference tab. The Preferences tab contains general device properties that you can view and edit. Within this tab you can view and edit the following fields: · Customer. Defines to which customer the device belongs. · District. Defines in which district the device is located. · Status . Indicates whether the device is operational or not in DMP. · Device label. Select an option to tag the reason for a care recipient’s absence: None. The care recipient is not absent from their residence. (Default) In hospital. The care recipient is in the hospital. Short term housing. The care recipient is in a short-term housing facility. Away. The care recipient is temporarily away from their residence. The Device summary panel shows a summary of devices with an absence tag. Tags are only visible in DMP and do not affect the state of a device’s Home/Away-mode · Product. Indicates the type of product model. · Allow wrong credentials. Enables a device to communicate with DMP even though it does not have the correct password. This option is only relevant for Lifeline Smart Hub. · Click anywhere within the Note field to enter information about this device.
NOTE Do not enter any personal information about care recipients or end users. Storing personal information may breach data privacy regulations.
You can also preform the following actions: · Remote restart: triggers the device restart on the next contact with DMP c) Click Save to save changes or click X to close the window.
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5.3. Migrate devices
To migrate devices to a new location: a) Go to Devices. b) Select an appropriate customer and district in respective drop-down lists. c) Tick the checkbox of each device to be migrated.
d) Click Migrate Devices. DMP opens the Migrate devices window.
e) Select destination customer in the Customer drop-down list. f) Select destination district in the District drop-down list. g) Select destination status in the Status drop-down list, that is, whether the device or devices are Active or Inactive
at the destination. 41

h) If the destination district has been assigned one or more templates, you can either: · select a template in the Template drop-down list to apply a template to the selected devices as part of the migration process · select the empty list option in the Template drop-down to omit templates from the migration process
i) Click Migrate devices. DMP migrates the selected device or devices to the specified destination. If a template has been selected as part of the migration process, DMP waits until it receives a heartbeat from a device and then starts to download the configuration settings to the device.
5.4. Start a campaign (upgrade firmware)
NOTE This feature is only supported by Lifeline Smart Hub. To start a campaign to upgrade device firmware: a) Go to Devices. b) Select an appropriate customer and district in respective drop-down lists. c) Tick the checkbox of each device to be upgraded.
d) Click Upgrade firmware. DMP opens the Start Campaign window. 42

e) Enter a unique name for the campaign in the Campaign name field or keep the default name. f) Select which version of firmware to deploy in the Firmware drop-down list. g) Select how to deploy firmware in the Campaign type drop-down list:
· Rollout at once makes the firmware available to all selected devices when Campaign Start Date is reached · Start with 10 makes the firmware available to batches of 10 devices at a time h) Select start date and time in the Campaign Start Date field. i) Select end date and time in the Campaign End Date field. When the campaign ends, any outstanding update will not be downloaded. However, all ongoing downloads will be completed. j) Click Start campaign and confirm start in the confirmation message. DMP displays a summary of the campaign. k) Click Close. DMP starts to deploy the new firmware at the specified campaign start. DMP waits until it receives a heartbeat from a device and then starts to download the new firmware to the device.
5.5. Assign a template to devices
To apply a template with predefined settings to selected devices: a) Go to Devices. b) Select an appropriate customer and district in respective drop-down lists. c) Tick the checkbox of each device to be amended.
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d) Click Set Settings Template. DMP opens the Assign template window.
e) Select the template to be applied in the Template name drop-down list. f) Click Apply template.
DMP displays a verification message.
g) Click Verify. DMP displays a confirmation message.
h) Click Close. DMP waits until it receives a heartbeat from a device and then starts to download the configuration settings to the device.
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5.6. Show device position and status on map
NOTE This feature is not available by default for all customers. To show devices and their status on a map: a) Go to Devices. b) Select an appropriate customer and district in respective drop-down lists. c) Tick the checkbox of each device to be shown. d) Click Show on map.
DMP opens a map where you can see the positions of the selected devices and their status.
e) Click Go back to close the map.
5.7. Export a list of devices to a CSV file
To export a list of devices to a CSV file: a) Go to Devices. b) Select the customer and district that you want to view in the drop-down lists. c) If required, click Show advanced filter and select parameters to filter the list accordingly. d) Click the Export (CSV) button to export and download a CSV file that contains the list of devices. DMP generates a
CSV file that is automatically downloaded to your computer. 45

5.8. Restart a device using remote restart
Remote restart is a feature that allows you to restart a device remotely from DMP. To restart a device: a) Go to Devices and select the device that you want to restart. b) Go to Preferences. c) Click Remote restart and then click YES in the dialogue box to confirm restart.
It is not possible to cancel a remote restart after it has been confirmed. The device will restart on the next contact with DMP.
5.9. Device settings
DMP is used to maintain the configuration settings of each device. Within the Device settings window you can configure most device settings, with a few exceptions. For more information about the configuration settings of a device, refer to the installation guide or reference guide of that specific device. Once a device has been registered in DMP, you can configure the device settings. When you save changes to the configuration settings, they are stored within DMP but not immediately deployed to the device. DMP waits until it receives a heartbeat from the device and then starts to download the amended configuration settings to the device. During download and installation, the device has a technical heartbeat status indicated by the blue status icon . 5.9.1. Edit and save device settings To edit device settings: a) Go to Devices and click on the device that you want to view. b) Click Settings to open device settings. c) Select the required fields and make the relevant changes. When you change a setting, DMP outlines the affected
field in red. d) When you have amended all required settings, click Save.
DMP displays a list of the accumulated changes.
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e) Make sure that the accumulated changes are correct. If necessary, click Cancel and amend the relevant settings. f) Click Save.
DMP displays a verification message. g) Click Verify.
DMP displays a confirmation message. h) Click Close.
DMP waits until it receives a heartbeat from the device and then starts to download the settings to the device.
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Operations

6.1. Firmware update
Firmware is software embedded in the devices. Firmware controls how the devices behave. It is recommended that you update the firmware on your devices as soon as new firmware becomes available. New firmware typically contains enhancements, new features, and protection from new security threats. Within DMP a campaign defines when and how firmware updates are deployed to one or a cluster of devices. When a campaign is set to start, DMP starts to deploy the new firmware either in batches or as a wide rollout. For each device DMP waits until it receives a heartbeat before starting to download the new firmware to the device. When the campaign ends, any outstanding update will not be downloaded. However, all ongoing downloads will be completed. When updating the configuration settings or firmware of a device, DMP waits until it receives a heartbeat from a device and then starts to download the new settings or firmware to the device. During download and installation, the device has a technical heartbeat status indicated by the blue status icon .
NOTE This feature is only supported by Lifeline Smart Hub. 6.1.1. Firmware update page The Firmware update page displays a list of campaigns associated with your customers and districts. The list contains information about start date, end date and current status of the campaigns. If you have access to more than one customer, select the appropriate customer in the Customer drop-down list. Within the Firmware update page you can: · Search, sort and filter the list of campaigns · Click on a campaign to view details. DMP opens a Campaign information window.
The current status of a campaign is indicated by the following status icons:
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Campaign status icon Green
Blue
Yellow/orange

Description Campaign done. The campaign has successfully updated the firmware of the required devices.
Ready. The campaign is waiting to start or is currently deploying firmware updates.
Campaign is done but ended with warnings. The campaign did not successfully update the firmware of all required devices.

6.1.1.1. View campaign information
NOTE This feature is not supported by all devices.
To view campaign information:
a) Go to Operations > Firmware update. b) Click on a campaign to open the Campaign information window. c) The Properties tab contains the following fields:
· Campaign Name typically includes a timestamp of when the campaign was created · Firmware specifies which version of firmware to be deployed to the devices · Campaign type can be either:
Rollout at once makes the firmware available to all selected devices when Campaign Start Date is reached Start with 10 makes the firmware available to batches of 10 devices at a time · Campaign Start Date · Campaign End Date. When the campaign ends, any outstanding update will not be downloaded. However, all ongoing downloads will be completed

d) Go to the Status tab to view the progress of the campaign. This tab displays a list of all devices to be upgraded by the campaign and their current status.
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e) Click X to close the window.
6.2. Migrate
The Migrate page is used to transfer one or more devices between districts and customers. A key feature of the transfer procedure is that you can assign a template to the devices, if there are any templates associated with the destination district. 6.2.1. Migrate devices using transfer a) Go to Operations > Migrate b) In the Transfer tab, configure the following settings:
i. Source customer, the current customer to which devices belong. ii. Source district, the current location of the devices. iii. Serial numbers. The serial numbers of the devices to be migrated can be entered in one of the following ways:
· Enter the serial numbers manually · Copy and paste the serial numbers · Use a compatible barcode scanner
NOTE Make sure to enter only one serial number per row. iv. Target customer, the new customer to which the devices are to be transferred. v. Target district, the new location of the devices. vi. If applicable, select a Template. The selected template is automatically applied on transfer.
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c) Click Next or go to the Confirmation tab. The Confirmation tab displays a summary of all selected devices.
d) Make sure that Transfer state of all devices in the list is set to “OK”, then click Transfer. DMP transfers the selected devices to the target district. DMP displays a confirmation message when transfers are completed. If a template has been selected as part of the migration process, DMP waits until it receives a heartbeat from a device and then starts to download the configuration settings to the device.
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6.3. Templates
Templates contain configuration attributes for devices and allows for consistent configuration across multiple devices.
Templates are created and held at customer level and assigned at district level. When you create a new template, you assign the template to one or more districts. Alternatively, you can assign an existing template to a district when creating or editing that district, see Districts and customers, page 24.
To apply a template that has been assigned to a district, you can either:
· directly apply the template to one or more devices from the Devices page · select the template when you migrate one or more devices to the district, the template is applied to devices as part
of the migration process
Consider the following when working with templates and customers:
· a customer may have a default template that the customer automatically applies to all devices on migration · templates that are part of a migration process will be applied to devices before customer default templates · a sub-customer may only allow templates that directly belong to that customer and therefore does not allow
templates made available by a parent customer
The following template types are available:
· standard templates that are created within DMP and contain defined values for one or more device settings. A standard template writes the defined values when the template is applied.
· configuration files for Lifeline Digital and Careline. A configuration file contains a CFW file that was created with a configuration tool outside DMP. The CFW file overwrites all device settings when the template is applied.
· factory reset templates that contain factory reset settings for Lifeline Digital and Careline. A factory reset template contains a CFW file that was created with a configuration tool outside DMP. The CFW file overwrites all device settings when the template is applied.
When updating the configuration settings of a device, DMP waits until it receives a heartbeat from a device and then starts to download the new settings to the device. During download and installation, the device has a technical heartbeat status indicated by the blue status icon .
If a device is offline when a template is assigned to it, the device will not download the template settings.
Contact your supplier or Tunstall if you have any questions.
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6.3.1. Templates page The Templates page displays a list of the templates that are available to the current customer.
Use the Templates page to view and maintain templates. If you have access to multiple customers, select the customer you want to view in the Customer drop-down list.
Within the Templates page, you can:
· Search, sort and filter the list · Add a new template by clicking Add template. DMP opens an Add new template window · View and edit a template by clicking on a template in the list. DMP opens the Edit template window · Create a copy of an existing template · Move a template to another customer · Delete a template

6.3.2. Add a new template
To add a new template:
a) Go to Operations > Templates. b) If you have access to more than one customer, select the appropriate customer in the Customer drop-down list. c) Click Add template to open template settings. d) If required, tick the Make available to sub customers checkbox to make the template available to any sub customer.

NOTE In some instances, customers may be configured to only allow templates that are directly assigned to their districts and do not allow templates that are made available by a parent customer.

e) Select the type of device to associate with the template in the Product drop-down list. f) Enter a unique name for the template in the Template name field. g) To assign the template to one or more districts:

i. Select a district in the drop-down list.

ii. Click

to assign the template to the selected district.

iii. Repeat if you want to assign the template to more districts.

This setting is not available if the Make available to sub customers setting is selected.

h) Edit the required device settings and attributes:

i. Tick the checkbox next to the field to be configured. ii. Set/enter the required value in the field. iii. Repeat the previous two steps until all settings and attributes are defined. i) Click Save as template. DMP displays a summary of all settings. j) Click Save as template. DMP displays a verification message. k) Click Verify. DMP displays a confirmation message. l) Click Close. The template is now available on the Templates page and can be assigned to one or more districts.
6.3.3. Edit a template To edit a template: a) Go to Operations > Templates and click the template that you want to view or edit.
If you have access to more than one customer, select the appropriate customer in the Customer drop-down list. b) Within the template settings you can amend the following settings:
· Customer. Defines to which customer the template belongs · Make available to sub customers. Makes the template available to sub customers
NOTE In some instances, customers may be configured to only allow templates that are directly assigned to their districts and do not allow templates that are made available by a parent customer.
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· Product. Defines which type of device to associate with the template · Template name. Must be unique to the customer c) If applicable, define a set of districts that can apply the template:

i. Select a district in the drop-down list.

ii. Click

to add the selected district.

iii. Repeat if you want to add more districts.

d) If required, click

to remove a template from a district.

e) To edit any required device settings and attributes:

i. Tick the checkbox next to the field to be configured. ii. Set/enter the required value in the field. iii. Repeat the previous two steps until all settings and attributes are defined.

f) Click Save as template. DMP displays a summary of all settings.
g) Click Save as template. DMP displays a verification message.
h) Click Verify. DMP displays a confirmation message.
i) Click Close. The template is now available on the Templates page and can be assigned to one or more districts.
6.3.4. Create a template from device settings
NOTE This feature is only available for Lifeline Digital and Careline.
To create a template from a device’s settings:
a) Go to Organisation > Devices and select the device that you want to use to create a template. b) Click Settings to open device settings. c) Click Save as template to save the current settings of the device as a template.
The following settings will not be saved to the template: · Radio sensor settings · Alarm codes
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d) Enter a unique name for the template in the Template name dialogue box and then click Save to save settings as a template.
e) A verification message is displayed when the template has been saved, click Close to continue.
The template is now available on the Templates page and can be assigned to one or more districts.

6.3.5. Create a template from a configuration file (CFW)

NOTE This feature is only available for Lifeline Digital and Careline.

To create a template from a configuration file (CFW):

a) Go to Operations > Templates. b) If you have access to more than one customer, select the appropriate customer in the Customer drop-down list. c) Click Add template to open template settings. d) If required, tick the Make available to sub customers checkbox to make the template available to all sub customers. e) Select the type of device to associate with the template in the Product drop-down list. f) Enter a unique name for the template in the Template name field. g) Tick the Configuration template (CFW) checkbox. h) To create a Factory Reset template, enable at least one of the settings below, otherwise continue to the next step
to create a Configuration File template.

· Enable writes to sensor area: allows radio sensor settings to be applied to devices (disabled by default). · Enable writes to APN area: allows APN settings to be applied to devices (disabled by default). i) To assign the template to one or more districts:

i. Select a district in the drop-down list.

ii. Click

to assign the template to the selected district.

iii. Repeat if you want to assign the template to more districts.

This setting is not available if the Make available to sub customers setting is selected.

j) To select a configuration file: i. Click Select CFW file and select a configuration file (.cfw) in the file browser window ii. Click Open to upload the file to DMP. The selected configuration file is displayed under CFW FILE.
k) Click Save as template then click Verify in the confirmation dialogue to continue. l) A confirmation message appears when the template has been saved. Click Close to continue.
The template is now available on the Templates page and can be assigned to one or more districts.
6.3.6. Download a configuration file (.cfw) from DMP To download a configuration file (.cfw) from DMP: a) Go to Operations > Templates. b) If you have access to more than one customer, select the appropriate customer in the Customer drop-down list. c) Click to select the template that contains the configuration file that you want to download. d) Click Download CFW file. The file is then automatically downloaded to your computer.
If the download doesn’t start automatically, contact your IT department.
57

6.3.7. Create a copy of a template To create a copy of a template: a) Go to Operations > Templates. b) Click on the template that you want to make a copy of. DMP opens the Edit template window. c) Click the Copy button to create a copy of the template.
The copy appears in the list on the Templates page.
6.3.8. Move a template to another customer To move a template to another customer: a) Go to Operations > Templates. b) Tick the checkbox of each template that you want to move. c) Click the Move to customer button to open the Move to customer window.
58

d) Select the destination customer in the Customer drop-down list. e) Click OK.

The template is now available for the destination customer.

6.3.9. Delete a template

To delete a template:

a) Go to Operations > Templates.

The Templates page displays a list of templates.

b) Click the

button next to the district that you want to delete.

DMP displays a verification message. c) Click Remove template.

DMP displays a confirmation message. d) Click Verify.

DMP removes the selected template from the list.

6.4. Scheduled Speech Messages (SSM)
NOTE This feature is only available for Lifeline Digital.
NOTE This feature is not available by default for all customers. Scheduled Speech Messages are pre-recorded audio messages that are scheduled for playback on Lifeline Digital. A message can be configured to play once or at recurring intervals. Lifeline Digital plays a notification whenever there is a pending speech message that requires attention. Lifeline Digital can hold up to 10 different scheduled speech messages. 6.4.1. Scheduled speech messages page The Scheduled Speech Messages page displays a list of the messages that are available to the current customer. The list contains information about each message and how many devices are linked to it. Use the Scheduled Speech Messages page to add and maintain messages. If you have access to multiple customers, select the customer you want to view in the drop-down list. Within the Scheduled Speech Messages page, you can: · Add a message · View and edit a message · Select the devices that should receive the message · View the message log · Delete a message
6.4.2. Add a new scheduled speech message a) Go to Operations > Scheduled Speech Messages. b) If you have access to multiple customers, select the customer you want to view in the drop-down list. c) Click Add.
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d) DMP displays the Scheduled Speech Message window. Enter a unique name for the message in the Message name field.
e) Click Upload file to upload an audio file. The following file types are compatible: · .opus · .mp3 · .wav
f) Enter the following information: · Notification. Select Speech to use a speech notification for pending messages or select Sound to announce pending messages using beeps. · Notification interval. Defines the time between notifications. The notification repeats at the set interval until the message is acknowledged or goes inactive. · Play message. Select if the message should be played once or at recurring intervals.
g) Follow the appropriate instruction below, depending on whether you want the message to be played only once or at recurring intervals.
Set message to play once i. Enter the following information: · Date. Select the date when the message should be played. · Start time and End time. Set start and end time for the message. ii. Click Save.
Set a schedule for recurring messages i. Enter the following information:
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· Start date and End date. Set start and end date for the message. · Start time and End time. Set start and end time for the message. · Start day and End day. Select a weekday or Everyday. · Click Add if you want to add additional days to the schedule. ii. Click Save.
6.4.3. Manage scheduled speech messages Click the menu icon to manage a scheduled speech message.
· Edit: edit the selected message. · Manage devices: link one or several devices to the selected message. Tick or clear the checkbox to include or
exclude devices. Tick Link all devices to link all devices for the selected customer. All selected devices will receive the message.
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You can search and filter the list of devices. Search the list by entering a search term in the Search field. Filter the list by clicking the filter icon next to the column headings District and Linked. Tick the checkbox in the column header to link all devices in the result list.
· Log: view the latest acknowledgments in the message log. 63

· Delete: delete the selected message.
6.5. Batch settings
Batch settings can be used to apply the same changes to multiple devices at once or to configure individual settings for each device within a batch. 6.5.1. Apply batch settings a) Go to Operations > Batch Settings. b) Select the product type from the drop-down list.
All devices you want to configure must be of the selected product type.
c) Enter the serial number of the device that you want to apply the setting to in the text field. End with a comma (,) or semicolon (;).
d) Select a setting from the list. You can search the list by entering a search term in the Search field. NOTE Available settings depend on the selected product type. 64

e) Click Insert ID to insert the setting ID into the text field. End with a comma or semicolon. Click Copy ID if you want to copy the setting ID.
f) Enter the new value you want to apply to the selected setting. · To add multiple settings to a device, repeat Step d) -Step f) . · To apply settings to several devices, make sure to enter only one serial number per row. NOTE When configuring a large number of devices, it may be easier to create a CSV file (rows with comma-separated columns) containing all serial numbers and settings. You can then copy and paste the contents of the CSV file into the text field.
g) Click Validate. The system will check for any issues with the entered devices or values. If everything is correct, DMP displays a confirmation message. Settings cannot be applied until the validation step is successful.
h) Click Apply. DMP displays a confirmation message when the settings are applied.
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Appendix A. Status icons

Status Green Blue
Yellow
Red
White

Appendix B. Connected device status

Status Green

Description The connected device is OK.

Blue

The connected device has a technical status, hover the mouse pointer over the status icon for more information.

Yellow

The connected device has a warning status, hover the mouse pointer over the status icon for more information.

Red

The connected device has an error status, hover the mouse pointer over the status icon for more information.

White

The connected device is inactive.

Appendix C. Campaign status

Campaign status icon Green
Blue
Yellow/orange

Appendix D. Campaign device status

Device status icon Green
Blue
Red

Campaign done Device upgrade was successful.

Description

Waiting Device is waiting to be upgraded or the firmware download is in progress.

Error, the device was not upgraded. Correct any errors and add the device to a new upgrade campaign at the earliest opportunity.

Appendix E. Email reports
DMP generates and distributes several types of status reports via email. You can select which reports to receive from your account settings. The following email reports are available: · Device status summary report – a district-level summary of the devices within a district with their current status. The
properties that control the interval of this report are: Daily report time in the district’s Properties tab Periodicity in the district’s Properties tab · Device status change report – produced when a device changes its status and details the device and status change. The property that controls the interval of this report is: Minimum time between reports in the district’s Properties tab · Device technical status change report – produced when a device changes its status and details the device and status change. Minimum time between reports in the district’s Properties tab
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Redefining Connected Care & Health
For over 65 years, Tunstall Healthcare has pioneered the use of technology to support those requiring care & health intervention to live independently in their chosen home setting. The aim is to balance independence with reassurance, and provide tailored support which meets individuals’ needs now and in the future.
Our solutions and services enable independent living, by defining new models of care and creating connected global healthcare solutions which support more than five million people daily.

Tunstall AB Box 31044 200 49 Malmö Sweden
www.tunstall.se

Visiting address: Hyllie Boulevard 10B, Malmö, Sweden Tel: +46 40-625 25 00 E-mail: nordic.tunstallinfo@tunstall.com

Documents / Resources

Device Management Platform

User Manual · 346 80 21-52, Device Management Platform, Management Platform, Platform

References

User Manualmanual.tools

Published: January 16, 2026

Updated: January 19, 2026

Tunstall Device Management Platform User Manual

Tunstall Device Management Platform

Specifications

Product Usage Instructions

FAQs

Introduction

Getting started

Monitoring page

Organisation

Devices

Operations

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References

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Tunstall Device Management Platform

Specifications

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Getting started

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Devices

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References

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