DataCandy Gift & Loyalty Transaction Guide

Notes on Terminal Usage

The DataCandy app is available in the app list on the terminal's home screen. You can start the payment app by tapping the Global Payments logo at the bottom.

Following a power interruption or re-initialization, you will be prompted to enter the default Admin password.

All DataCandy functionalities are accessible through the DataCandy app. Some transactions can also be accessed through the regular terminal payment flow:

• Redeem loyalty points or gift cards prior to a payment.
• Accumulate loyalty points after a payment has been made through the payment app.

Adding or Removing Employees

1. Start the DATACANDY app. Access the app screen by pressing the silver button with a black circle.
2. Tap on the gear icon ⚙️ (bottom right).
3. Enter the default Admin Password (12345) then click the green button OK.
4. Select permissions.
5. Select Employee List.
6. If needed, select the Add icon + or select the Employee to remove.

Getting Started

1. Select DATACANDY.
2. You may be prompted to enter an EMPLOYEE ID and an EMPLOYEE PASSWORD.
3. Enter your EMPLOYEE ID and press the Green Button OK.
4. Enter your EMPLOYEE PASSWORD and press the Green Button OK.
5. You are now in the DataCandy menu. Swipe your gift/loyalty card.

Checking the Balance of a Gift or Loyalty Card

1. Verify the balance on a card.
2. Swipe the DataCandy card.
3. Select BALANCE.
4. A receipt will print displaying the card balance.
5. To go back to the DataCandy menu, click the red button Back.

Activating a Gift Card

Activates a gift/prepaid card with a specific amount.

1. Swipe the DataCandy card.
2. Select ACTIVATE.
3. Enter the transaction amount and press the Green Button OK.
4. Enter an invoice number or press the Green Button OK to generate a generic invoice number automatically.
5. A receipt is printed. You can select the printer button to print a second copy.
6. To go back to the DataCandy menu, click the red button Back.

Reloading a Gift Card

Adds an amount to a previously activated gift card. This function is only available on reloadable prepaid/gift cards.

1. Swipe the DataCandy card.
2. Select RELOAD.
3. Enter the transaction amount and press the Green Button OK.
4. Enter the invoice number and press the Green Button OK.
5. A receipt is printed. You can select the printer button to print a second copy.
6. To go back to the DataCandy menu, click the Red Button Back.

Reimbursing a Gift Card Balance

Where required by law (e.g., Province of Quebec), cardholders with a remaining balance of $5.00 or less who request it must be reimbursed in cash. This transaction will empty the card.

1. Swipe the DataCandy card.
2. Select CASH REMITTANCE.
3. Press the Green Button OK.
4. A receipt is printed. You can select the printer button to print a second copy.
5. To go back to the DataCandy menu, click the red button Back.

Adding Loyalty Points (Without Items)

Accumulates points on a loyalty card.

1. Swipe the DataCandy card.
2. Select ACCUMULATE.
3. Enter the transaction amount before taxes and press the Green Button OK.
4. Enter the invoice number and press the Green Button OK.
5. When prompted to select items, tap NO.
6. A receipt is printed. You can select the printer button to print a second copy.
7. To go back to the DataCandy menu, click the red button Back.

Adding Loyalty Points With Items

Accumulates points on a loyalty card.

1. Swipe the DataCandy card.
2. Select ACCUMULATE.
3. Enter the transaction amount before taxes and press the Green Button OK.
4. Enter the invoice number and press the Green Button OK.
5. When prompted to select items, tap YES.
6. Scroll and select the item.
7. Enter quantity.
8. The app will let you choose another item. If you have multiple items, tap YES to add them.
9. Once all items have been entered, tap NO.
10. A receipt is printed. You can select the printer button to print a copy.
11. To go back to the DataCandy menu, click the Red Button Back.

Paying with a Gift or Loyalty Card

Allows a cardholder to pay for a purchase with the amount on the prepaid/gift card or to pay with their accumulated dollar/point.

1. Swipe the DataCandy card.
2. Select REDEEM.
3. Enter the transaction amount and press the Green Button OK.
4. Enter the invoice number and press the Green Button OK.
5. A receipt is printed. You can select the printer button to print a second copy.
6. To go back to the DataCandy menu, click the Red Button Back.

Paying with a Gift or Loyalty Card AND Another Form of Payment

Allows customers to pay using more than one card.

1. From the Global Payments home screen, click on the Global Button.
2. Select SALE.
3. Enter the total invoice amount and press the Green Button OK.
4. Tap the DataCandy Button (option 2).
5. Swipe the DataCandy Card.
6. Enter the transaction amount (you can erase the current amount by pressing the Yellow Button Clear) and press the Green Button OK.
7. Enter the invoice number and press the Green Button OK.
8. A receipt is printed. You can select the printer button to print a second copy.
9. If the full balance was not paid, the remaining balance is printed on the receipt and the terminal will display "Continue with New Card".
10. Select YES to continue, or NO to make other payment arrangements.
11. If you selected YES, swipe the next card when prompted. Both Prepaid and Loyalty cards are accepted.
12. Repeat steps 3-9 as required.
13. A receipt is printed. You can select the printer button to print a copy.
14. To go back to the DataCandy menu, click the Red Button Back.

Redeem Reward

Allows cardholders to redeem their earned rewards.

1. Start the DATACANDY app.
2. Swipe the DataCandy card.
3. Select Redeem Reward.
4. Select the reward.
5. Press OK OK.
6. A receipt is printed. You can select the printer button to print a copy.
7. To go back to the DataCandy menu, click the Red Button Back.

Cancelling Part of a Transaction

Partially cancel a previous gift or loyalty card transaction.

NOTE: You must have the original receipt with the Confirmation and Invoice Numbers.

1. Start the DATACANDY app.
2. Swipe the DataCandy card.
3. Scroll down and select PARTIAL CANCEL.
4. Enter the partial transaction amount and press the Green Button OK.
5. Enter the Confirmation Number found on the original receipt and press the Green Button OK.
6. Enter the Invoice Number of the transaction found on the original receipt and press the Green Button OK.
7. A receipt is printed. You can select the printer button to print a second copy.
8. To go back to the DataCandy menu, click the Red Button Back.

Cancelling an Entire Transaction

Completely cancel a previous gift or loyalty card transaction.

NOTE: You must have the original receipt with the Confirmation and Invoice Numbers.

1. Start the DATACANDY app.
2. Swipe the DataCandy card.
3. Select COMPLETE CANCEL.
4. Enter the transaction amount and press the Green Button OK.
5. Enter the Confirmation Number found on the original receipt and press the Green Button OK.
6. Enter the Invoice Number of the transaction found on the original receipt and press the Green Button OK.
7. A receipt is printed. You can select the printer button to print a copy.
8. To go back to the DataCandy menu, click the Red Button Back.

Daily Reports

These reports are organized by employee and allow employees to balance their cash at the end of their workday.

1. Start the DATACANDY app.
2. Select the reports button on the bottom left of the screen.
3. Select the report you wish to print. There are 3 reports: Employee Summary, Employee Detail, and Merchant Summary.
4. The employee reports include all transactions for the employee logged into the terminal, including any made on other terminals.
5. The merchant report includes transactions for all employees on all terminals.
6. Select the date for which you want to print this report.

All reports are based on a 24-hour day running from 00:00:00 to 23:59:59.

Support

For DataCandy support, contact: 1877 572-6439