Three Your Way Plans User Guide

Contents hide

1 Three Your Way Plans

2 Specifications

3 Product Information

4 About this Price Guide

5 How to contact us

6 Preferred Payment Method

7 FAQs

8 Documents / Resources

8.1 References

Three Your Way Plans

Specifications

Product Name: Three Your Way Plans
Effective Date: 02.06.2025

Product Information

The Three Your Way Plans offer a range of services for customers, including airtime plans, SIM only plans, connect plans, data SIM plans, smartwatch pairing plan, and various add-ons.

About this Price Guide

The Price Guide provides detailed pricing information for the services included in the Three Your Way Plans. It is effective from the date of publication and takes precedence in case of any discrepancies with other information.

How to contact us

Customers can reach Three Customer Services via live chat, available 24 hours a day. For alternative formats of the Price Guide such as Braille or large print, customers can contact Three Customer Services or call the Accessibility Services team.

Calls to Directory Services
When making calls to Directory Services, ensure you are aware of the charges associated with this service. Refer to the Price Guide for detailed information on how calls to Directory Services are charged.

Using your device abroad
Before traveling abroad, familiarize yourself with the charge bands for international destinations and the specific charges applicable while using your device overseas. Make use of features like Go Roam in Europe or Go Roam Around the World for convenient connectivity.

Our Fair Usage policy
Be mindful of our Fair Usage policy when using data roaming services. There is a worldwide data roaming limit in place to ensure fair usage for all customers. Refer to the Price Guide for more details.

Preferred Payment Method

We recommend setting up a preferred payment method for seamless billing. This ensures timely payments and helps avoid any service interruptions due to payment issues.

FAQs

What are the different types of plans offered under Three Your Way?
The Three Your Way Plans include airtime plans, SIM only plans, connect plans, data SIM plans, and smartwatch pairing plans. Additionally, various add-ons are available to customize your plan according to your needs.

How can I contact Three Customer Services?
You can contact Three Customer Services via live chat, which is available 24 hours a day. For alternative formats of the Price Guide, such as Braille or large print, you can contact the Accessibility Services team.

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Three Your Way Plans Price Guide
Pricing information for customers who joined or upgraded on a Three Your Way plan from 8 September 2024 to 1 June 2025
To check if this price guide applies to you, visit Terms and Conditions | Three

Three Your Way Plans
Contents About this Price Guide How to contact us Using your phone Three Your Way Airtime Plans if you buy a handset Three Your Way SIM Only Plans. Three Your Way Connect plans Tablet and Laptop Three Your Way Data SIM plans Smartwatch Pairing Plan Our Three Your Way Plan Add-ons How we charge for Roaming Add-ons Data Add-ons Charges for calls from the UK to Special numbers and Directory Services Calls to Directory Services Calls and texts from the UK to international numbers Using your phone abroad Our preferred payment method Other charges Increase to your Monthly Charge Your rights complaints
Effective from: 02.06.2025

Contents
Contents About this Price Guide How to contact us Using your device
Standard rates How we charge standard rates Three Your Way Airtime Plans if you buy a handset 12 month plans 24 month plans Three Your Way SIM Only Plans 1 month plan 12 month plans 24 month plans Three Your Way Connect plans Tablet and Laptop 12 month plans 24 month plans Three Your Way Data SIM plans 1 and 12 month plans 24 month plans Smartwatch Pairing Plan How we charge for our Three Your Way Plans Our Three Your Way Plan Add-ons Roaming Roaming Add-ons How we charge for Roaming Add-ons Go Roam Passes Data Passport Data Add-ons How we charge for Data Add-ons Voice Add-ons How we charge for Voice Add-ons Charges for calls from the UK to Special numbers and Directory Services Special Numbers How we charge for calls to Special Numbers

About this price guide
This Price Guide defines the prices of our Three Your Way Plans services, details of which can be found online at three.co.uk/three-your-way. This Price Guide is effective from the date of publication. In the event of a difference between this Price Guide and the information published elsewhere, other than the customer terms, this Price Guide will take precedence.
Our customer terms may be found online at three.co.uk/terms-conditions
All prices in this Price Guide include VAT, where applicable.
For Customers who purchased our Three Your Way Plans before 30 August 2023, our Plan names have now changed as set out below. These changes do not change the benefits included in your Plan, just its name.

Plan name before 30 August 2023 Standard Plus Premium

Plan name from 30 August 2023 onwards Lite Value Complete

How to contact us

You can contact Three Customer Services by Live chat (available 24 hours each day).
If you would like a copy of this Price Guide in an alternative format (e.g. Braille or large print) please contact Three Customer Services or call our Accessibility Services team on 0333 338 1012 between 9am and 6.30pm Monday to Friday. For more information on Three’s accessibility services please see three.co.uk/accessibility.

Three’s preferred payment method
New Three Your Way Plan customers can only join on Direct Debit, and all of the monthly charges in this Price Guide include a £5 discount for paying by the preferred payment method (a recurring method such as Direct Debit).
Direct Debit is brilliant for you, as payment will be taken automatically so you don’t forget to pay. It is also the most efficient method for us. You should maintain your Direct Debit whilst you stay as a pay monthly customer. You can change your bank details at any time, just let us know. Simply allow us to store details and you will remain eligible for the £5 monthly recurring discount. See “Recurring payment discount” section for more info.

Three Customer Services, Hutchison 3G UK Ltd, PO Box 333, Glasgow G2 9AG
© from 2024 Hutchison 3G UK Limited. Registered office: 450 Longwater Avenue, Green Park, Reading, Berkshire, RG2 6GF. Published by Hutchison 3G UK Limited, trading as Three. All rights in this publication are reserved and no part may be reproduced without the prior written permission of the publisher. The `Three’ trademark and other related images, logos and names are proprietary marks used under licence and Three reserves all of its rights. The contents of this publication are believed to be correct at the time of going to press, but any information, products or services mentioned may be modified, supplemented or withdrawn. The provision of any products and services by Hutchison 3G UK Limited is subject to Three’s Terms and Conditions for using the Three Network for Customers (“Terms”) (available at Terms and Conditions | Three)

Three Your Way Plans
Contents About this Price Guide How to contact us Using your device Three Your Way Airtime Plans if you buy a handset Three Your Way SIM Only Plans Three Your Way Connect plans Tablet and Laptop Three Your Way Data SIM plans Smartwatch Pairing Plan Our Three Your Way Plan Add-ons Data Add-ons How we charge for Roaming Add-ons Charges for calls from the UK to Special numbers and Directory Services Calls to Directory Services Calls and texts from the UK to international numbers Using your device abroad Our preferred payment method Other charges Increase to your Monthly Charge Your rights complaints
3

Using your device
To use your device you can use any allowances included in your plan. To make calls, send texts or use data which is not included in your plan, you may be able to do any of the following: · Purchase an add-on · Pay for your usage at the rates defined in this guide
Standard rates
Our standard rates for voice calls, texts, data and MMS in the UK are as follows:

Voice calls to standard UK landlines (starting 01, 02, 03), UK mobiles (any network) and your Three voicemail Texts (excluding SMS shortcodes) Data MMS

Charge 65p/ minute 2p/ message 10p/ MB 65p/ message

How we charge standard rates
· Call durations are treated as a minimum of one minute. Calls of more than one minute are treated as lasting for their actual duration, with fractions of a second being rounded to the nearest second.
· Charges for individual voice calls are rounded up or down to the nearest penny.
· We charge for data sent and received. Amounts are calculated to the nearest kilobyte (kB).
· Each text message can accommodate up to 160 characters. Long messages will be sent across numerous text messages and these will be charged separately.
· Where a message contains non-standard characters (such as emojis), the message may be sent as an MMS. Separate charges apply for MMS. · When you send messages to several recipients at the same time you will be charged separately for each recipient.
· Call Return calls (when you return a call directly to someone who has left a voicemail message, by keying # at the end of the message) are charged at your standard rates as if you had made the call directly. Any call-barring restrictions you have will also apply.
· You can only return one call directly from the voicemail service. As soon as you finish the call you will be disconnected and will have to redial into voicemail if you wish to continue listening to your voicemail.
· If you divert your incoming calls to another number, we’ll charge you for each redirected call. The cost of the redirected call depends on the type of number you’re calling.

· We may end any calls that you make which are longer than 2 hours, in order to prevent you from incurring excessive, inadvertent costs. If this does happen, and you wish to continue your call, please redial.
· From February 2023, once you’ve used up your data allowance, you won’t be able to continue using data charged per MB. Instead, you’ll need to buy an Add-on or change price plan. This does not apply if you have a Connect plan. If this applies to you, we’ll contact you in advance to remind you that we are making this change.
Other sections in this guide explain how we charge for: · Calls to special numbers;
· calls to directory enquiries;
· calls and texts from the UK to international numbers;
· using your phone abroad.

Three Your Way Airtime Plans if you buy a handset

Three Your Way Airtime Plans, when purchasing a device, are available on a range of different minimum terms. You can cancel at any time on 30 days’
notice (there may be a cancellation fee if you’re still within your minimum term). You can end your agreement at any time, on 30 days’ notice following the end of your minimum term.

Term Roaming

Lite 12 months

Content

Warranty
Screen repair

24 months

Value
12 months
14 Daily Go Roam Passes
Inclusive Paramount+ for half contract term (6 months)
Up to 36 month Extended Warranty

24 months
28 Daily Go Roam Passes
Inclusive Paramount+ for half contract term (12 months)
Up to 36 month Extended Warranty

Complete
12 months
28 Daily Go Roam Passes
Inclusive Paramount+ for full contract term (12 month)
Up to 36 month Extended Warranty

24 months
56 Daily Go Roam Passes
Inclusive Paramount+ for full contract term (24 month)
Up to 36 month Extended Warranty
1 screen repair only for duration of plan (£25 repair fee)

12 month plans

Valid until 16th April 2024

Data

Monthly allowance

2GB

5GB

15GB

30GB

80GB

150GB 300GB Unlimited

Minutes

Unlimited

Texts

Unlimited

Monthly charge

Your monthly charge will depend on which Three Your Way plan you select

Lite

£15

£16

£19

£21

£23

£25

£27

£29

Value

£20

£21

£24

£26

£28

£30

£32

£34

Complete

£25

£26

£29

£31

£33

£35

£37

£39

Some plans are not always available in all channels. If your plan does not appear in this price guide, please refer to your Customer Agreement Form for your monthly charge.

Valid from 17th April 2024 to 25th June 2024

Data Minutes Texts Monthly charge Lite Value

Monthly allowance

2GB

5GB

10GB 15GB 30GB 80GB 150GB 300GB

Unlimited

Your monthly charge will depend on which Three Your Way plan you select

£16

£18

£17

£21

£23

£27

£21

£23

£22

£26

£28

£32

Unlimited
£31 £36

Complete

£26

£28

£27

£31

£33

£37

£41

Some plans are not always available in all channels. If your plan does not appear in this price guide, please refer to your Customer Agreement Form for your monthly charge.

Valid from 26th June 2024

Data

Monthly allowance

2GB

5GB

15GB

30GB

150GB

Unlimited

Minutes

Unlimited

Texts

Unlimited

Monthly Charge

Your monthly charge will depend on which Three Your Way plan you select

Lite

£16

£17

£20

£22

£27

£31

Value

£21

£22

£25

£27

£32

£36

Complete

£26

£27

£30

£32

£37

£41

Some plans are not always available in all channels. If your plan does not appear in this price guide, please refer to your Customer Agreement Form for your monthly charge

24 month plans

Valid until 16th April 2024 Monthly allowance

Data Minutes Texts Monthly charge

2GB

5GB

15GB 30GB 80GB 150GB 300GB Unlimited

Unlimited

Your monthly charge will depend on which Three Your Way plan you select

Lite Value Complete

£13

£14

£17

£19

£21

£23

£25

£27

£18

£19

£22

£24

£26

£28

£30

£32

£23

£24

£27

£29

£31

£33

£35

£37

Some plans are not always available in all channels. If your plan does not appear in this price guide, please refer to your Customer Agreement Form for your monthly charge. .

Valid from 17th April 2024 to 25th June 2024

Monthly allowance

Data

2GB

5GB

10GB 15GB 30GB 80GB 150GB 300GB

Minutes

Unlimited

Texts

Unlimited

Monthly charge

Your monthly charge will depend on which Three Your Way plan you select

Lite

£14

£15

£18

£20

£21

£25

Value

£19

£20

£23

£25

£26

£30

Complete

£24

£25

£28

£30

£31

£35

Some plans are not always available in all channels. If your plan does not appear in this price guide, please refer to your Customer Agreement Form for your monthly charge.

Unlimited
£29 £34 £39

Valid from 26th June 2024

Monthly allowance

Data

2GB

5GB

15GB

30GB

150GB

Unlimited

Minutes

Unlimited

Texts

Unlimited

Monthly Charge

Your monthly charge will depend on which Three Your Way plan you select

Lite

£14

£15

£18

£20

£25

£29

Value

£19

£20

£23

£25

£30

£34

Complete

£24

£25

£28

£30

£35

£39

Some plans are not always available in all channels. If your plan does not appear in this price guide, please refer to your Customer Agreement Form for your monthly charge

Three Your Way SIM Only Plans

Three Your Way SIM Only Plans are available on a range of different minimum terms. You can cancel at any time on 30 days’ notice (there may be a cancellation fee if you’re still within your minimum term).

Lite

Value

Complete

Term Roaming
Content

1 month

12 months

24 months

12 months
14 Daily Go Roam Passes
Inclusive Paramount+ for half contract term (6 months)

24 months
28 Daily Go Roam Passes
Inclusive Paramount+ for half contract term (12 months)

12 months
28 Daily Go Roam Passes
Inclusive Paramount+ for full contract term (12 month)

24 months
56 Daily Go Roam Passes
Inclusive Paramount+ for full contract term (24 month)

1 month plan
Valid before 19th May 2024

Monthly allowance

Data

4GB

12GB

25GB

Unlimited

Minutes

Unlimited

Texts

Unlimited

Monthly charge Your monthly charge will depend on which Three Your Way plan you select

Lite

£19

£22

£24

£30

Some plans are not always available in all channels. If your plan does not appear in this price guide, please refer to your Customer Agreement Form for your monthly charge
Valid from 19th May 2024

Monthly Allowance

Data

4GB

12GB

25GB

Unlimited

Minutes

Unlimited

Texts

Unlimited

Monthly Charge Your monthly charge will depend on which Three Your Way plan you select

Lite

£19

£22

£24

£31

Some plans are not always available in all channels. If your plan does not appear in this price guide, please refer to your Customer Agreement Form for your monthly charge

Three Your Way Plans
Contents About this Price Guide How to contact us Using your device Three Your Way Airtime Plans if you buy a handset Three Your Way SIM Only Plans. Three Your Way Connect plans Tablet and Laptop Three Your Way Data SIM plans Smartwatch Pairing Plan Our Three Your Way Plan Add-ons Data Add-ons How we charge for Roaming Add-ons Charges for calls from the UK to Special numbers and Directory Services Calls to Directory Services Calls and texts from the UK to international numbers Using your device abroad Our preferred payment method Other charges Increase to your Monthly Charge Your rights complaints
8

12 month plans
Valid before 19th May 2024 Monthly allowance

Data Minutes

1GB

4GB

12GB 25GB 120GB 250GB Unlimited

Unlimited

Texts

Unlimited

Monthly charge

Your monthly charge will depend on which Three Your Way plan you select

Lite

£11

£13

£14

£16

£18

£22

£27

Value

£16

£18

£19

£21

£23

£27

£32

Complete

£21

£23

£24

£26

£28

£32

£37

Some plans are not always available in all channels. If your plan does not appear in this price guide, please refer to your Customer Agreement Form for your monthly charge.

Valid from 19th May 2024 Monthly Allowance

Data

1GB

4GB

12GB 25GB 120GB 250GB Unlimited

Minutes Texts Monthly Charge

Unlimited Unlimited Your monthly charge will depend on which Three Your Way plan you select

Lite

£11

£13

£14

£16

£18

£22

£28

Value

£16

£18

£19

£21

£23

£27

£33

Complete

£21

£23

£24

£26

£28

£32

£38

Some plans are not always available in all channels. If your plan does not appear in this price guide, please refer to your Customer Agreement Form for your monthly charge.

24 month plans

Valid before 19th May 2024

Monthly allowance

Data

1GB

4GB

12GB 25GB 120GB 250GB Unlimited

Minutes

Unlimited

Texts

Unlimited

Monthly charge

Your monthly charge will depend on which Three Your Way plan you select

Lite

£9

£11

£12

£14

£16

£20

£25

Value

£14

£16

£17

£19

£21

£25

£30

Complete

£19

£21

£22

£24

£26

£30

£35

Some plans are not always available in all channels. If your plan does not appear in this price guide, please refer to your Customer Agreement Form for your monthly charge.

Valid from 19th May 2024

Monthly Allowance

1GB

4GB

12GB 25GB 120GB 250GB Unlimited

Minutes

Unlimited

Texts

Unlimited

Monthly Charge

Your monthly charge will depend on which Three Your Way plan you select

Lite

£9

£11

£12

£14

£16

£20

£26

Value

£14

£16

£17

£19

£21

£25

£31

Complete

£19

£21

£22

£24

£26

£30

£36

Some plans are not always available in all channels. If your plan does not appear in this price guide, please refer to your Customer Agreement Form for your monthly charge.

Three Your Way Connect plans Tablet and Laptop

Our Three Your Way Connect Plans , which include a tablet, iPad or laptop, are available on a range of different terms. You can cancel at any time on 30 days’ notice (there may be a cancellation fee if you’re still within your minimum term). Laptops are only available on Lite plans.

Lite

Value

Complete

Term

month months months months

24 months

12 months

24 months

Roaming

14 Daily Go Roam Passes 28 Daily Go Roam Passes 28 Daily Go Roam Passes 56 Daily Go Roam Passes

Content

Inclusive Paramount+ for Inclusive Paramount+

half contract term

for half contract term

(6 months)

(12 months)

Inclusive Paramount+ for full contract term (12 month)

Inclusive Paramount+ for full contract term (24 month)

Warranty
Screen repair

Up to 36 month Extended Warranty

Up to 36 month Extended Warranty
1 screen repair only for duration of plan (£25 repair fee)

12 month plans

Data

Monthly allowance

2GB

5GB

10GB

15GB

30GB

80GB

150GB 300GB Unlimited

Minutes

Will be charged at our standard rates.

Texts

Will be charged at our standard rates.

Monthly charge

Your monthly charge will depend on which Three Your Way plan you select

Lite

£12

–

£14

£15

£16

£17

£18

£19

£20

Value

£17

£19

£20

£21

£22

£23

£24

£25

Complete

£22

£24

£25

£26

£27

£28

£29

£30

Some plans are not always available in all channels. If your plan does not appear in this price guide, please refer to your Customer Agreement Form for your monthly charge.

24 month plans

Data Minutes Texts Monthly charge Lite

Monthly allowance

2GB

5GB

10GB

15GB

30GB

80GB

150GB 300GB

Will be charged at our standard rates.

Your monthly charge will depend on which Three Your Way plan you select

£10

–

£12

£13

£14

£15

£16

£17

Unlimited £18

Value

£15

£17

£18

£19

£20

£21

£22

£23

Complete

£20

£22

£23

£24

£25

£26

£27

£28

Some plans are not always available in all channels. If your plan does not appear in this price guide, please refer to your Customer Agreement Form for your monthly charge. .

Three Your Way Data SIM plans

Our Three Your Way Data SIM Plans (suitable for use with a broadband device such as a tablet or laptop) are available on a range of different terms. You can cancel at any time on 30 days’ notice (there may be a cancellation fee if you’re still within your minimum term).

Lite

Value

Complete

Term

1 month 12 months 24 months 12 months

24 months

12 months

24 months

Roaming

14 Daily Go Roam Passes

28 Daily Go Roam Passes

56 Daily Go Roam Passes

Content

Inclusive Paramount+ Inclusive Paramount+ Inclusive Paramount+ Inclusive Paramount+

for half contract term for half contract term for full contract term for full contract term

(6 months)

(12 months)

(12 month)

(24 month)

1 month plans

Monthly allowance

Data

4GB

12GB

120GB

Unlimited

Minutes

Will be charged at our standard rates.

Texts

Will be charged at our standard rates.

Monthly charge

Your monthly charge will depend on which Three Your Way plan you select

Lite

£19

£25

£34

£40

Some plans are not always available in all channels. If your plan does not appear in this price guide, please refer to your Customer Agreement Form for your monthly charge.

12 month plans

Monthly allowance

Data

4GB

12GB

120GB

Unlimited

Minutes

Will be charged at our standard rates.

Texts

Will be charged at our standard rates.

Monthly charge

Your monthly charge will depend on which Three Your Way plan you select

Lite

£10

£14

£20

£24

Value

£15

£19

£25

£29

Complete

£20

£24

£30

£34

Some plans are not always available in all channels. If your plan does not appear in this price guide, please refer to your Customer Agreement Form for your monthly charge.

24 month plans

Monthly allowance

Data

4GB

12GB

120GB

Unlimited

Minutes

Will be charged at our standard rates.

Texts

Will be charged at our standard rates.

Monthly charge

Your monthly charge will depend on which Three Your Way plan you select

Lite

£9

£12

£20

£24

Value

£14

£17

£25

£29

Complete

£19

£22

£30

£34

Some plans are not always available in all channels. If your plan does not appear in this price guide, please refer to your Customer Agreement Form for your monthly charge.

Smartwatch Pairing Plan
Smartwatch Pairing allows you to share the allowances in your Primary Service with your smartwatch. The Smartwatch Pairing Plan does not include any allowance of calls, texts or data so your smartwatch must be paired with your phone to enable your smartwatch to share the allowances included in your Primary Service.

Plan Name Smartwatch Pairing 1m Smartwatch Pairing 12m Smartwatch Pairing 24m

Duration 1 month 12 month 24 month

Monthly charge £7 £6 £5

Each April your Monthly Charge will increase as described in the “Increase to your monthly charge” section of this guide.
How we charge for our Three Your Way Plans
· A calendar month is the length of time from a date in any month to the same date in the following month. When a plan starts on the last day of the month and the following month has fewer days, the calendar month ends on the last day of that month.
· Unless otherwise stated, your first month’s allowance and charge for your price plan or Add-on will depend on when in the month you join Three or when you decide to select your Add-on. Whenever that is, you can start using your allowance for your price plan or Add-on straight away. We’ll work out an appropriate allowance and charge to take you to the end of the first month. After that, you pay the standard monthly recurring charge or Add-on charge for a full month’s allowance. The exception to this is if you purchase one of our Add Personal Hotspot Add-ons, the first month of which will not be pro-rated. You will receive the full monthly allowance and be charged the full amount for that Add-on in the first month of purchase.
· Any unused data from your allowance expires at the end of the calendar month and does not roll over to the next month.
· If you have a minutes allowance this may be used for voice calls to standard UK landline or mobile numbers (starting 07). Separate charges apply for voice calls to international numbers or when using your device abroad.
· Separate charges apply for premium rate messages and international special numbers.

Our Three Your Way Plan Add-ons

Go Roam passes allow you to use your UK allowance in our Go Roam destinations without incurring the daily roaming charge (see Using your device abroad section for more info).

Add-on name

Destinations covered

Duration Price

3-day Go Roam in Europe pass

Go Roam in Europe

3 days £5.00

7-day Go Roam in Europe pass

Go Roam in Europe

7 days £12.00

14-day Go Roam in Europe pass

Go Roam in Europe

14 days £24.00

3-day Go Roam Around the World pass

Go Roam in Europe Go Roam Around the World

3 days £12.50

7-day Go Roam Around the World pass

Go Roam in Europe Go Roam Around the World

7 days £30.00

14-day Go Roam Around the World pass

Go Roam in Europe Go Roam Around the World

14 days £60.00

3-day Go Roam Around the World Extra pass Go Roam in Europe Go Roam Around the World Go Roam Around the World Extra 3 days £17.50

5-day Go Roam Around the World Extra pass Go Roam in Europe Go Roam Around the World Go Roam Around the World Extra 5 days £29.75

7-day Go Roam Around the World Extra pass Go Roam in Europe Go Roam Around the World Go Roam Around the World Extra 7 days £42.00

14-day Go Roam Around the World Extra pass Go Roam in Europe Go Roam Around the World Go Roam Around the World Extra 14 days £84.00

If you do not have a Go Roam pass and you use your phone or device abroad, you will incur daily roaming charges when you use your UK allowance. See the appropriate section of this guide for more detail.

Go Roam pass add-ons are valid for use in the appropriate destinations (Go Roam in Europe, Go Roam Around the World, Go Roam Around the World Extra) as shown in the table.

Data passport
Data Passport provides unlimited data in any of the listed destinations. The data may be used to get online, create a personal hotspot, stream or connect to a VPN.

Add-on name Data Passport

Duration 24 hours

Price £5.00

Data Passport can be used in the following destinations:

Aland Islands (Finland) Australia Austria
Azerbaijan Azores (Portugal) Balearic Islands (Spain) Belgium Brazil Bulgaria Canada Canary Islands (Spain) Chile Colombia

Costa Rica Croatia Cyprus Czech Republic Denmark El Salvador Estonia Finland France French Guiana Germany Gibraltar Greece

Guadeloupe

Liechtenstein

Guatemala

Lithuania

Guernsey

Luxembourg

Hong Kong (China) Macau (China)

Hungary

Madeira (Portugal)

Iceland

Malaysia

Indonesia

Malta

Ireland

Martinique

Isle of Man

Mayotte

Israel

Mexico

Italy

Moldova

Jersey

Montenegro

Latvia

Myanmar

Netherlands New Zealand Nicaragua Norway Pakistan Panama Peru Poland Portugal Puerto Rico Reunion Romania Russia

Saint Barthelemy Saint Martin San Marino (Italy) Saudi Arabia Serbia Singapore Slovakia Slovenia South Korea Spain Sri Lanka Sweden Switzerland

Taiwan Thailand Tunisia Turkey Ukraine United Arab Emirates Uruguay US Virgin Islands USA Vatican City Vietnam

How we charge for Roaming Add-ons
Go Roam passes
· These Add-ons will be activated on the first use of your UK allowance in a Go Roam destination (including making calls, sending texts, or using data) if you do not have any remaining Daily Go Roam passes such as may be included in your plan.
· Once activated, Go Roam pass Add-ons unlock your UK allowance for the full duration of the Add-on in the appropriate Go Roam band (Go Roam in Europe, Go Roam Around the World or Go Roam Around the World Extra.
· Go Roam passes expire after activation according to their duration (3-day/ 72 hours; 5-day/ 120 hours; 7-day/ 168 hours; 14-day/ 336 hours respectively) irrespective of the time zone in which they are used.
· You can purchase more than one Go Roam pass Add-on, of any duration, and these will be redeemed in the order of purchase for that type of pass. For example, if you’ve purchased multiple Go Roam in Europe passes, they will redeem in the order they were purchased. And if you’ve purchased multiple Go Roam Around the World passes, they will redeem in the order they were purchased.
· You can also purchase more than one type of Go Roam pass Add-on. If you have both Go Roam in Europe passes and Go Roam Around the World passes and the first use of your UK allowance is in a Go Roam in Europe destination, Go Roam in Europe passes will redeem ahead of any Go Roam Around the World passes.
· Notification (by text message) indicates the start and end of an unlocked period.
Data Passport
· Data Passport Add-ons are active on first use of data and expire after 24 hours.

Data Add-ons valid until 27 October 2023

Add-on name One Day Boost (Unlimited Data) One Month Boost (Unlimited Data) Monthly Boost 1GB Monthly Boost 3GB Monthly Boost 6GB Monthly Boost Unlimited

Allowance Unlimited Unlimited 1GB 3GB 6GB Unlimited

Duration One-off One-off Monthly recurring Monthly recurring Monthly recurring Monthly recurring

Price £5 £20 £5 £7 £8 £15

Any Monthly Recurring Add-ons purchased on or up to 27 October 2023 will continue to recur at the above prices until cancelled. If you cancel a recurring Add-on on or after 28 October 2023, you will not be able to re-add at the same price. One-off Add-ons are charged at the point of purchase and are effective until they expire.
Data Add-ons valid until 7 September 2024

Add-on name One Day Boost (Unlimited Data) One Month Boost (Unlimited Data) Monthly Boost 1GB Oct 23 Monthly Boost 3GB Oct 23 Monthly Boost 6GB Oct 23 Monthly Boost Unlimited Oct 23

Allowance Unlimited Unlimited 1GB 3GB 6GB Unlimited

Duration One-off One-off Monthly recurring Monthly recurring Monthly recurring Monthly recurring

Data Add-ons valid until 13 March 2025

Price £8 £25 £6 £8 £10 £20

Add-on name One Day Boost (Unlimited Data) One Month Boost (Unlimited Data) 5GB Monthly Boost 10GB Monthly Boost Unlimited monthly boost

Allowance Unlimited Unlimited 5GB 10GB Unlimited

Duration One-off One-off Monthly recurring Monthly recurring Monthly recurring

Data Add-ons valid from 14 March 2025

Price £9 £25 £10 £13 £20

Add-on name One Day Boost (Unlimited Data) One Month Boost (Unlimited Data) Monthly Boost 1GB Oct 23 Monthly Boost 3GB Oct 23 5GB Monthly Boost 10GB Monthly Boost Unlimited Monthly Boost

Allowance Unlimited Unlimited 1GB 3GB 5GB 10GB Unlimited

Duration One-off One-off Monthly recurring Monthly recurring Monthly recurring Monthly recurring Monthly recurring

Price £9 £25 £6 £8 £10 £13 £20

How we charge for Data Add-ons
· One-off Data Add-ons provide data for the appropriate duration and are activated on purchase or upon consumption of any existing data allowance. If you use up your data allowance and purchase a Data Add-on without your data usage being interrupted between the two, you may be charged outside of allowance charges for the intervening period.
· One Day Data Boost Add-on provides unlimited data to use on the day of purchase until midnight GMT +1 (British Summer Time).
· One Month Data Boost provides unlimited data to use for a calendar month. A calendar month is the length of time from a date in any month to the same date in the following month. When a plan starts on the last day of the month and the following month has fewer days, the calendar month ends on the last day of that month. You will be charged the full amount, regardless of when you choose to cancel.
· Recurring Data Add-ons automatically recur every month until you choose to cancel.
· Data Add-ons can be used in the same way as the data in your plan.

Voice Add-ons
Voice Add-ons provide an allowance of voice minutes for use when making voice calls from the UK to standard International numbers in any of the destinations listed below.

Australia Austria Bangladesh Belgium Bermuda Brunei Bulgaria Canada

China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland

France Germany Greece Guam Hong Kong (China) Hungary Iceland India

Ireland Israel Italy Japan Kuwait Latvia Lithuania Luxembourg

Macau (China) Malaysia Malta Mexico Mongolia Namibia Netherlands New Zealand

Norway Paraguay Poland Portugal Puerto Rico Romania San Marino (Italy) Singapore

Slovakia South Korea Spain Sweden Switzerland Thailand USA

Valid until 27 October 2023

Add-on name Call Abroad 100 Minutes Call Abroad Unlimited Minutes

Allowance 100 minutes Unlimited minutes

Duration Monthly Recurring Monthly Recurring

Price £5 £10

Any Monthly Recurring Add-ons purchased up to and including 27 October 2023 will continue to recur at the above prices until cancelled. If you cancel a recurring Add-on on or after 28 October 2023, you will not be able to re-add at the same price. One-off Add-ons are charged at the point of purchase and are effective until they expire.
Valid until 7 September 2024

Add-on name Call Abroad 100 Minutes Oct 23 Call Abroad Unlimited Oct 23

Allowance 100 minutes Unlimited minutes

Duration Monthly Recurring Monthly Recurring

Price £6 £12

Valid from 8 September 2024

Add-on name

Allowance

Duration

Price

Call Abroad 100 Minutes

100 minutes

Monthly Recurring £7

Call Abroad Unlimited

Unlimited minutes

Monthly Recurring £12

How we charge for Voice Add-ons
· Voice Add-ons automatically recur every month until you choose to cancel. A calendar month is the length of time from a date in any month to the same date in the following month. When a plan starts on the last day of the month and the following month has fewer days, the calendar month ends on the last day of that month. You will be charged the full amount, regardless of when you choose to cancel.
· If you make a call to an International number, you will not be charged while you have allowance remaining in the appropriate Voice Add-on. Please check the terms of the Voice Add-on used.
· Calls made to an International number when you do not have allowance remaining will be charged according to the rates defined in this guide.
· These Add-ons can only be used in the UK.

Device security

Add-on name

Duration

Price

Three Device Security Powered by Bitdefender

Monthly recurring

£1

How we charge for Three Device Security Powered by Bitdefender
· Three Device Security Add-on automatically recurs every calendar month until you choose to cancel. A calendar month is the length of time from a date in any month to the same date in the following month.
· When bought as an Add-on, the subscription price, any discount and the free period end date will be displayed and itemised within your bill.
· You have the right to cancel the Three Device Security Add-on at any time, including within the free trial period. This can be done through the Three app or My3, through retail stores or by contacting us.
· Once the free trial period has ended, you will be charged each calendar month for the recurring subscription to Three Device Security. -The subscription to Three Device Security Add-on begins on the day the Add-on was taken out.
· If cancelled, the subscription service to Three Device Security will continue until the end of the current billing cycle. After this, no further payments will be taken, and the subscription service will be cancelled.

Charges for calls from the UK to Special numbers and Directory Services

Special Numbers
Some calls and other services within the UK fall outside our standard rates and aren’t included in any allowances you may have. They’re shown below. If you’d like to know about specific numbers and to check the specific price of any call, please go to three.co.uk/specialcall

Number/ prefix Freefone numbers 0800 and 0808 UK calls to Three Customer Services (333) Emergency numbers 999/ 112 Emergency video relay 999 BSL NHS 111 Helplines 116000, 116006, 116111, 116117, 116123 Single non-emergency 101 National power emergency 105 Fraud hotline 159 Relay UK calls to emergency numbers using 18000 or 18001 999 or 18001 112 Relay UK calls to non-emergency numbers using 18000 or 18001 999 or 18001 101 Relay UK calls using 18001 to UK standard landlines (starting 01, 02, 03) and UK mobiles (starting 077, 078 or 079)
Relay UK calls to international numbers using 18001

Price Free Free Free Free Free Free Free Free Will come from any available allowance of voice minutes Free Free These will come out of any available allowance of voice minutes or, if no allowance is available, will be charged at a discounted rate of no less than 25% will be applied to the standard rates. A 25% discount will be applied to the standard rates.

Corporate numbers 055

10.2p to 15.3p/ minute

084/ 087

65p/ minute access charge (set by Three). The service
charge is set by the company you’re calling (they’ll tell you this). The total cost of the call is the access charge plus the service charge. See How we charge (below).

Non-standard 07 numbers 0740659/ 074060/ 074061/ 074062/ 07406719/ 074176/ 074181/ 074185/ 074414/ 074515/ 075200/ 075201/ 075203/ 075204/ 075205/ 075207/ 075208/ 075209/ 075370/ 075373/ 075375/ 075376/ 075377/ 075580/ 075581/ 075582/ 075590/ 075591/ 075592/ 075593/ 075594/ 075595/ 075596/ 075597/ 075598/ 075710/ 075718/ 075890/ 075891/ 075892/ 075893/ 075898/ 075899/ 077001/ 077442/ 077443/ 077444/ 077445/ 077446/ 077447/ 077448/ 077449/ 077552/ 077553/ 077554/ 077555/ 078221/ 078223/ 078224/ 078225/ 078226/ 078227/ 078229/ 078644/ 078727/ 078730/ 078745/ 078920/ 078922/ 078931/ 078933/ 078938/ 078939/ 079111/ 079112/ 079117/ 079118/ 079245/ 079246/ 079780/ 079781/ 079784/ 079785/ 079786/ 079788/ 079789

Out of allowance UK mobile charges apply (see three.co.uk/specialcall for exact costs).

International 07 number prefixes for Isle of Man and Channel Islands (Jersey, Guernsey, Herm, Alderney, Sark) 074184/ 074520/ 074521/ 074522/ 074523/ 074524/ 075090/ 075091/ 075092/ 075093/ 075094/ 075095/ 075096/ 075097/ 07624/ 077003/ 077007/ 077008/ 07781/ 077977/ 077978/ 077979/ 078297/ 078298/ 078299/ 07839/ 078391/ 078392/ 078397/ 078398/ 079240/ 079241/ 079242/ 079243/ 079244/ 079247/ 079248/ 079370/ 079371/ 079372/ 079373/ 079374/ 079375/ 079376/ 079377/ 079378/ 079379

19.5p/ minute

Satellite calls 0087 and 0088

£7.66/ minute

Pager 076 Personal number 070 band 1

£1.22/ call plus 85.8p/ minute 30.6p/ minute

Personal number 070 band 2

£1.04/ minute

Personal number 070 band 3

£1.22/ call plus 85.5p/ minute. Both charges apply from the start of the call.

Premium rate (090, 091, 098) Bands A, B, C, D, E

Charges vary. Visit three.co.uk/nts to check
the cost of calls to a specific number. The total cost of the call is the access charge (set by Three) plus the service charge. See How we charge (below).

How we charge for calls to Special Numbers
Calls to numbers starting 084, 087, 090, 091 or 098 comprise of an Access Charge and a Service Charge: · The Access charge has a one minute minimum charge. For calls of more than one minute, the Access Charge element is treated as lasting for its
actual duration, with fractions of a second being rounded up or down to the nearest second. · The Service Charge is set by the company you call, and will be advertised alongside the company phone number. · Call durations are rounded up to the nearest minute and are charged per minute.
Charges are not included in any allowance you may have.

Calls to Directory Services
There are many different directory enquiry services and the table below does not reflect the full list of available services. Call charges for other directory services can be found online at three.co.uk/nts

Number prefix
National 118333 multi-search

Price
65p/ minute access charge (set by us). 10p/ minute (after the first minute) service charge (set by the company you’re calling). £3.50/ call connection charge. The total cost of the call is the access charge plus the service charge plus the connection charge. See How we charge (below).

International 118313 multi-search

65p/ minute access charge (set by us).
10p/ minute (after the first minute) service charge (set by the company you’re calling). £3.50/ call Connection charge. The total cost of the call is the access charge plus the service charge plus the connection charge.
See How we charge (below).

Directory services for people with disabilities 195 multi-search

Free to call 195 for Three’s registered users.
If the 195 operator then connects you to a number you’ve searched for, your call will be charged at the standard rate for your price plan, or will come out of any available allowance you have. Free text message with the number(s) you’ve requested. For more information on Three’s accessibility
services please see three.co.uk/accessibility.

How we charge for calls to Directory Services
For calls to Directory enquiries numbers: · The access Charge has a one minute minimum charge. · Call durations are rounded up to the nearest minute and are charged per second. · Charges are not included in any allowance you may have.

Other services

Service

Price

Text delivery report

1.2p/ request

Change of phone number

£10.21

SMS short codes Mobile text Short codes are 5 or 6 digits long and usually begin with a 6, 7 or 8. These are often used to pay for new features in apps, to donate to charity, to enter competitions and to download games and ringtones.

SMS Short codes are classed as a Premium Rate
Service.
The cost varies, depending on the promoter’s terms and conditions, which should always be checked to find out the exact cost, as this will vary with the promoter and service.

Calls and texts from the UK to international numbers
If you’re using your device to call or send messages to an international number from the UK, the cost will depend on which country you’re contacting. You won’t be charged to receive a call from an international number when in the UK.
International calls and messages from the UK
The band for each destination is listed in the table for voice calls and text messages.

Band Voice call (per minute) Band 1 19.5p Band 2 £3.00

SMS (per text) 6.2p 65p

MMS (per message) 65p 65p

How we charge for calls to international numbers · Call durations have a one minute minimum charge and are then charged for their actual duration, with fractions of a second being rounded up or
down to the nearest second.
Charge bands for international destinations

Destination
Afghanistan
Aland Islands (Finland)

Voice Text 22 11

Albania Algeria American Samoa Andorra Angola Anguilla Antigua and Barbuda

22 22 22 22 22 22 22

Argentina
Armenia
Aruba (Netherlands Antilles)

22 22 22

Ascension Australia Austria
Azerbaijan Azores (Portugal) Bahamas Bahrain Balearic Islands (Spain)

22 22 11 22 11 22 22 11

Bangladesh

Destination

Voice Text

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bonaire (Netherlands Antilles)

Bosnia and Herzegovina

Botswana
Brazil
British Virgin Islands

22 22 22

Brunei Bulgaria Burkina Faso Cambodia Cameroon Canada Canary Islands (Spain)

22 11 22 22 22 22 11

Cape Verde

Destination

Voice Text

Cayman Islands

Chad

Chile

China

Colombia

Congo, Republic of 2 2

Costa Rica

Cote d’Ivoire (Ivory Coast)

Croatia Cuba Cyprus Cyprus, North (Turkey)

11 22 11 22

Czech Republic
Denmark
Dominica
Dominican Republic

11 11 22 22

Ecuador Egypt El Salvador Equatorial Guinea Estonia Ethiopia

22 22 22 22 11 22

Destination

Voice Text

Faroe Islands

Fiji

Finland

France

French Guiana

French Polynesia

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Guadeloupe

Guatemala

Guernsey

Guinea

Guyana

Haiti

Honduras

Hong Kong (China) 2 2

Hungary

Iceland

Destination
India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau (China) Macedonia Madagascar Madeira (Portugal) Malawi Malaysia Maldives Mali Malta Martinique Mauritania Mauritius Mayotte Mexico

Voice Text
22 22 22 22 11 11 22 11 22 22 11 22 22 22 22 22 22 22 11 22 22 22 22 11 11 11 22 22 22 11 22 22 22 22 11 11 22 22 11 22

Destination

Voice Text

Moldova

Monaco

Mongolia

Montenegro

Montserrat

Morocco

Mozambique

Myanmar

Namibia

Nepal

Netherlands

Netherlands Antilles 2 2

New Caledonia

New Zealand

Nicaragua

Niger

Nigeria

Norway

Oman

Pakistan

Palestine

Panama

Papua New Guinea 2 2

Paraguay

Peru

Philippines

Poland

Portugal

Puerto Rico

Qatar

Reunion

Romania

Russia

Rwanda

Saba (Netherlands Antilles)

Saint Barthelemy
Saint Kitts and Nevis

22 22

Saint Lucia

Destination
Saint Martin
Saint Vincent and the Grenadines

Voice Text 22 22

Samoa San Marino (Italy) Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Eustatius (Netherlands Antilles)

22 11 22 22 22 22 22 22 22

Sint Maarten

(Netherlands Antilles)

Slovakia Slovenia Solomon Islands South Africa South Korea Spain Sri Lanka Sudan Surinam Sweden Switzerland Syria Taiwan Tajikistan Tanzania, United Republic of

11 11 22 22 22 11 22 22 22 11 11 22 22 22 22

Thailand
Togo
Tonga
Trinidad and Tobago

22 22 22 22

Tunisia Turkey Turkmenistan

22 22 22

Destination
Turks and Caicos Islands
Uganda Ukraine United Arab Emirates (UAE)
United States of America (USA)
Uruguay US Virgin Islands Uzbekistan Vanuatu Vatican City Venezuela Vietnam Yemen Zambia Zimbabwe

Voice Text 22
22 22 22
22
22 22 22 22 11 22 22 22 22 22

Using your device abroad

When you use your device abroad to call, text and get online, charges depend on the country you are in and the country you are contacting. We have grouped destinations for convenience as follows:

· Go Roam
Go Roam in Europe (GRE)
Go Roam Around the World (GRATW)
Go Roam Around the World Extra (GRATWX)

· Other destinations (Rest of World) Band 1 Band 2 Band 3 Band 4

In Go Roam destinations you may make use of your UK allowance to contact a UK number (starting 01, 02, 03 or a standard UK mobile) as you would in the UK, subject to the allowance being unlocked as follows:
· Payment of a daily charge (24 hours)
· Purchase of a Go Roam pass Add-on (3-day, 5-day, 7-day, 14-day)
· Use of Daily Go Roam Passes (individual daily passes may be included in your plan)

Charge bands whilst abroad

Go Roam in Europe destinations (GRE)

Aland Islands (Finland)

Croatia

Austria

Cyprus

Azores (Portugal)

Czech Republic

Balearic Islands (Spain) Denmark

Belgium

Estonia

Bulgaria

Finland

Canary Islands (Spain)

France

French Guiana Germany Gibraltar Greece Guadeloupe Guernsey Hungary

Iceland Ireland Isle of Man Italy Jersey Latvia Liechtenstein

Lithuania Luxembourg Madeira (Portugal) Malta Martinique Mayotte Netherlands

Norway Poland Portugal Reunion Romania Saint Barthelemy Saint Martin

San Marino (Italy) Slovakia Slovenia Spain Sweden Switzerland Vatican City

Go Roam Around the World destinations (GRATW)

Australia

Costa Rica

Indonesia

Brazil

El Salvador

Israel

Chile

Guatemala

Macau (China)

Colombia

Hong Kong (China) New Zealand

Nicaragua Panama Peru Puerto Rico

Singapore Sri Lanka Uruguay US Virgin Islands

USA Vietnam

Go Roam Around the World Extra destinations (GRATWX)

Albania

British Virgin Islands

Faroe Islands

Andorra

Brunei

Gabon

Anguilla

Burkina Faso

Georgia

Antigua and Barbuda Cambodia

Ghana

Argentina

Cameroon

Greenland

Armenia

Canada

Grenada

Aruba (Netherlands Antilles)

Cayman Islands China

Guinea Guyana

Azerbaijan Bahamas

Cote d’Ivoire (Ivory Coast)

Haiti Honduras

Bahrain Bangladesh

Curacao (Netherlands Antilles)

India Jamaica

Barbados

Cyprus, North (Turkey) Japan

Bermuda

Dominica

Jordan

Bonaire (Netherlands Antilles)

Dominican Republic Ecuador

Kazakhstan Kenya

Bosnia and Herzegovina Egypt

Kosovo

Kuwait Kyrgyzstan Liberia Madagascar Malawi Malaysia Mexico Moldova Montenegro Montserrat Morocco Myanmar Niger Nigeria North Macedonia Oman Pakistan

Paraguay Qatar Rwanda Saba (Netherlands Antilles)
Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines
Saudi Arabia Senegal Serbia Seychelles Sint Eustatius (Netherlands Antilles)
Sint Maarten (Netherlands Antilles)

South Africa South Korea Suriname Taiwan Tajikistan Thailand Trinidad and Tobago Tunisia Turkey Turks and Caicos Islands Uganda Ukraine United Arab Emirates (UAE)
Uzbekistan Zambia

All bands when roaming abroad

Destination
Afghanistan Airlines (SITA On Air, Aeromobile)

Voice /Text
2
4

Data
3 3

Aland Islands (Finland) Albania Algeria Andorra Angola Anguilla Antigua and Barbuda Argentina Armenia Aruba (Netherlands Antilles)

GRE

GRATWX GRATWX

Australia Austria Azerbaijan Azores (Portugal) Bahamas Bahrain Balearic Islands (Spain) Bangladesh Barbados Belarus Belgium Belize Bermuda Bolivia Bonaire (Netherlands Antilles)

GRATW GRATW

GRE

GRATWX GRATWX

GRE

GRATWX GRATWX

GRE

GRATWX GRATWX

GRE

GRATWX GRATWX

Bosnia and Herzegovina Botswana Brazil British Virgin Islands Brunei Bulgaria Burkina Faso Cambodia Cameroon Canada

GRATWX GRATWX

GRATW GRATW

GRATWX GRATWX

GRE

GRATWX GRATWX

Destination
Canary Islands (Spain) Cape Verde Cayman Islands Chile China Colombia Congo, Democratic Republic of

Voice /Text

Data

GRE

GRATWX GRATWX

GRATW GRATW

GRATWX GRATWX

GRATW GRATW

Congo, Republic of

Costa Rica

GRATW GRATW

Cote d’Ivoire (Ivory Coast) GRATWX GRATWX

Croatia

GRE

Cuba

Curacao (Netherlands Antilles)

GRATWX GRATWX

Cyprus Cyprus, North (Turkey) Czech Republic Denmark Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Estonia Ethiopia Falkland Islands (Malvinas)

GRE

GRATWX GRATWX

GRE

GRATWX GRATWX

GRATW GRATW

GRE

Faroe Islands Fiji Finland France French Guiana French Polynesia French West Indies Gabon Gambia Georgia Germany

GRATWX GRATWX

GRE

GRATWX GRATWX

GRE

Destination
Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guyana Haiti Honduras Hong Kong (China) Hungary Iceland India Indonesia Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kosovo Kuwait Kyrgyzstan Latvia Lebanon Liberia Liechtenstein Lithuania Luxembourg Macau (China) Madagascar

Voice /Text

Data

GRATWX GRATWX

GRE

GRATWX GRATWX

GRE

GRATW GRATW

GRE

GRATWX GRATWX

GRATW GRATW

GRE

GRATWX GRATWX

GRATW GRATW

GRE

GRATW GRATW

GRE

GRATWX GRATWX

GRE

GRATWX GRATWX

GRE

GRATWX GRATWX

GRE

GRATW GRATW

GRATWX GRATWX

Destination
Madeira (Portugal) Malawi Malaysia Maldives Malta Maritime Networks (Ships, Ferries, Cruise Liners)
Martinique Mauritius Mayotte Mexico Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nepal Netherlands Netherlands Antilles New Zealand Nicaragua Niger Nigeria North Macedonia Norway Oman Pakistan Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar

Voice /Text

Data

GRE

GRATWX GRATWX

GRE

GRATWX GRATWX

GRE

GRATW GRATW

GRATWX GRATWX

GRE

GRATWX GRATWX

GRATW GRATW

GRATWX GRATWX

GRATW GRATW

GRE

GRATW GRATW

GRATWX GRATWX

Destination
Reunion Romania Russia Rwanda Saba (Netherlands Antilles)
Saint Barthelemy Saint Helena and Ascension
Saint Kitts and Nevis Saint Lucia Saint Martin Saint Vincent and the Grenadines
San Marino (Italy) Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Eustatius (Netherlands Antilles)
Sint Maarten (Netherlands Antilles)
Slovakia Slovenia South Africa South Korea Spain Sri Lanka Suriname Sweden Switzerland Taiwan Tajikistan Tanzania, United Republic of
Thailand Togo

Voice /Text

Data

GRE

GRATWX GRATWX

GRE

GRATWX GRATWX

GRE

GRATWX GRATWX

GRE

GRATWX GRATWX

GRATW GRATW

GRATWX GRATWX

Destination
Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Uganda Ukraine United Arab Emirates (UAE)

Voice /Text

Data

GRATWX GRATWX

United States of America GRATW GRATW (USA)

Uruguay US Virgin Islands Uzbekistan Vanuatu Vatican City Venezuela Vietnam Yemen Zambia

GRATW GRATW

GRATWX GRATWX

GRE

GRATW GRATW

GRATWX GRATWX

GRE

GRATWX GRATWX

GRE

GRATW GRATW

GRATWX GRATWX

GRE

GRATWX GRATWX

Daily charges in Go Roam destinations
For a fixed daily charge, set out in this table, our Three Your Way Plans allow you to use your UK allowance in any of our Go
Roam destinations to contact a UK number (starting 01, 02, 03 or a standard UK mobile) – subject to our Fair Usage policy. Republic of Ireland and Isle of Man are excluded from the daily roaming charge. These charges won’t apply if you have roaming
passes available (such as any included in your plan, or those which you have purchased as Add-ons).

Where you are roaming

Daily charge to unlock your UK allowance

Go Roam in Europe

£2

Go Roam Around the World

£5

Go Roam Around the World Extra £7

Add-ons may reduce the cost of using your device abroad by avoiding the daily roaming charge. See the appropriate section in this guide for details of Roaming Add-ons.

Daily Go Roam Passes
Your plan may include a number of Daily Go Roam Passes. These passes are valid for use throughout the Minimum Term of your plan, after which they will automatically expire.
Charges whilst roaming in Go Roam destinations
The table below shows the charges for roaming in Go Roam destinations if you don’t have any inclusive allowance or if you have used your allowance.

Where you are calling from?

Data

Per MB

Go Roam 1p in Europe

Go Roam 1p Around the World
Go Roam 1p Around the World Extra

Voice calls/ texts back to the UK
Per Per min text 3p 2p
3p 2p
3p 2p

Voice calls/ texts to Go Roam in Europe Per Per min text 3p 2p
3.3p 2p
3.3p 2p

Voice calls/ texts to Go Roam Around the World
Per Per min text
£1.40 2p

Voice calls/ texts to Go Roam Around the World Extra
Per Per min text
£1.40 2p

Voice calls/

Receiving Sending

texts to anywhere voice calls MMS

else in the world

Receiving texts or MMS

Per

min

text

min

£1.40 2p

Free

Per

message message

65p

Free

£1.40 2p

Free

65p

Free

£1.40 2p

£1.40 35p £1.40 35p

Free

65p

Free

Charges whilst roaming abroad in other destinations
If your allowance doesn’t include roaming abroad or if you have used all your allowance, or if you don’t have an allowance you will be charged according to the following table.

Where you Data are calling from? (See table)

Voice calls/ Voice calls/ texts back to texts to Go Roam the UK or to in Europe the same band destinations

Voice calls/texts to

Voice calls/

Go Roam Around the World texts to anywhere

or Go Roam Around the else in the world

World Extra destinations

Receiving Sending

voice

MMS

calls

Receiving texts or MMS

Per Per Per Per

Per

MB min text min

text

min

text

min

text

min

message message

n/a 10p 4p

10p

£1.404

£1.404 4p

0.9p

65p

Free

10p £1.40 35p £1.40 35p

£1.40

35p

£1.40 35p

99p

65p

Free

£3.00 £2.00 35p £2.00 35p

£2.00

35p

£2.00 35p

£1.25

65p

Free

£6.00 £3.00 35p £3.00 35p

£3.00

35p

£3.00 35p

£1.25

65p

Free

n/a £3.00 50p £3.00 50p

£3.00

50p

£3.00 50p

£1.25

65p

Free

How we charge whilst you’re abroad
· The daily roaming charge is automatically applied when you use any of your UK allowances in a Go Roam destination including making calls, sending texts or using data. Once triggered, the charge unlocks your UK allowance for 24 hours in Go Roam destinations. If you have set a Spend Cap, you will need to ensure that it is at a level which permits the daily charge to be applied. If this daily charge cannot be made, you will not be able to use your device in Go Roam destinations.
· Calls to standard landlines and mobile numbers made in an EU country are charged by the second and have a 30-second minimum charge.
· Calls made in a non-EU country are charged per minute, rounded up to the next minute and have a one-minute minimum charge. · Calls received in a non-EU country are charged by the second and have a one-minute minimum charge.
· Voice minutes to standard landlines and mobile numbers, Texts and Data will always be consumed from an available Add-on before any available credit is used.
· If you do not have an appropriate allowance (Plan or Add-on), charges will be applied according to our Out of Allowance rates. · To help you manage your roaming costs when travelling, we’ll send you a text message about call charges and roaming rates for each country you visit. · Calls to pick up your voicemail while you’re abroad will be taken from your UK allowance when in a Go Roam destination and this may result in us
applying the Daily Roaming Charge to unlock your allowance. In all other destinations these calls will be charged at the rate for a voice call back to the UK.
· Calls to us while you’re abroad will be taken from your UK allowance when in a Go Roam destination and this may result in us applying the Daily Roaming Charge to unlock your allowance. In all other destinations these calls will be charged at the rate for a voice call back to the UK.
· Visit three.co.uk/roaming for more information.
Daily Go Roam Passes
When available on your account, these passes are activated automatically on the first use of your UK allowance in a Go Roam destination including making calls, sending texts or using data. · Once activated, the pass will unlock your UK allowance for 24 hours. · Notification (by text message) indicates the start and end of an unlocked period.
Our Fair Usage policy
You can use your UK allowance in any of our Go Roam destinations subject to a daily roaming charge. Your usage comes from your UK allowance. If you have a data allowance greater than 12GB, you can use up to 12GB of data each month. If you use 12GB and still have remaining data allowance available, you can continue to use your data, but this is subject to a surcharge – currently 0.3p/MB. When roaming in the Republic of Ireland, fair usage limits do not apply. We impose a Fair Usage cap in Go Roam destinations as follows:

Destination

Voice (minutes)

Go Roam in Europe

Unlimited

Go Roam Around the World* Go Roam Around the World Extra* 3,000

Texts (texts) Unlimited
5,000

Data (GB) 12GB

*Usage above these amounts for voice calls and texts will be charged at the rates as specified in the “Charges whilst roaming abroad” table.
Worldwide data roaming limit
We’ve set up a worldwide data roaming limit of £45 (excl VAT) to stop you spending too much. If you would like this limit changed or removed, please contact Three Customer Services.
Internet and data usage abroad
The speed and availability of Internet access when abroad will depend on several factors, including which network you are roaming on and the services they have available for example, 4G or 5G networks may not be available, in which case you may only be able to enjoy 3G speeds. Other factors which may affect the speeds that you’ll experience include your distance from the nearest mast, your location in a building, local geography and the type of device you’re using. Certain services such as audio and/or video streaming may be slower as a result than in the UK. For information on which countries you can roam in, visit three.co.uk/roaming

What other useful information is there for using Go Roam?
· Go Roam is intended for our UK customers, who are UK residents visiting one of the destinations for short periods, like holidays or business trips. It isn’t designed for people who live abroad or stay for extended periods.
· As such, if you roam exclusively in one or more of our Go Roam in Europe, Go Roam Around the World or Go Roam Around the World Extra destinations for any two complete months in a rolling 12-month period, we may suspend international roaming on your account, meaning you will no longer be able to use your device abroad. Of course, we’ll let you know in advance if this is likely to happen.
· If you spend a full month abroad but some of that time is spent in a destination that isn’t included in Go Roam, this fair use policy won’t apply. · In Go Roam destinations, Three may deploy traffic management measures, known collectively as TrafficSenseTM, to protect the network and to give customers the best internet experience.
Please note: Three reserves the right to suspend this service if we reasonably believe that you are in contravention of our fair use requirements set out in our Terms and Conditions. We reserve the right to extend, withdraw or modify the terms, including this Price Guide, or Go Roam and/or the destinations or service included at any time. See three.co.uk/go-roam/information for full details on how this service works and additional details that may be of interest.
Recurring payment discount
New Three Your Way Plan customers can only join on Direct Debit, and our plans’ prices include a discount for paying by this efficient means. Direct Debit is brilliant for you, as payment will be taken automatically and your account will not be suspended if you forget to pay. It is also the most efficient method for us. You should maintain your Direct Debit whilst you stay as a pay monthly customer. You can change your bank details at any time, just let us know. We cannot prevent you from cancelling your Direct Debit and if you do, you are still required to pay your bills by the due date. We will retain your discount if you give us any of the following given means of payment provided that you simply allow us to store your selected payment method so that we can charge you on your billing date each month. Don’t worry, you can swap these details at any time and on multiple occasions. If you do not permit us to store payment details you will lose the recurring payment discount. You can choose any of the following given means of payment. Simply allow us to store your payment details and you will remain eligible for the £5 monthly recurring discount.
Other charges
Limits on third party charges
We’ve automatically applied limits to the amount you spend on third party digital content and premium rate calls (including directory enquiries) and texts (including SMS shortcode messages). The spend limits are £40 per single payment transaction and the cumulative sum of £240 for payment transactions made over the course of a calendar month. These limits are set by law and can’t be changed. For more information, including confirmation of what types of transactions are affected, visit three.co.uk/spendlimits
Spend Caps
We ask all new and upgrading customers at point of sale if they want to set a Spend Cap on their monthly bills which applies to outside of allowance charges in the UK and whilst roaming, including the daily roaming charge in Go Roam destinations (see three.co.uk/Go-Roam). The Spend Cap does not apply to your monthly plan charge, Add-ons, insurance and Three Pay purchases (eg Google Play, App Store, Spotify). The Spend Cap can be set or changed by the customer at any time and will be applied within 7 days of the request. Visit three.co.uk/control-your-spend
Key things to note about rounding on your bill.
Our systems work to very small fractions of a penny, but we only show your charges to two decimal places on your bill to make it easier to read. To enable this, any usage charges and totals on your bill are also rounded up or down to two decimal places individually, which may affect the total of all charges once these have been aggregated to produce the sub-total before VAT. Where a usage charge or total has VAT added to it, we carry out rounding on the usage charge or total before VAT is added, and the amount of the VAT itself. The two sums are then added together to produce the final total. Where your Monthly Charge is subject to a price rise in accordance with our Terms and Conditions, the amount of the increase is rounded to two decimal places and is added to the original Monthly Charge. VAT is then calculated and added as set out above. Because of the rounding mechanism, occasionally there may be a small inconsistency between any manual calculation you may carry out and the calculations made by our systems. Due to rounding mechanisms on billing systems, there may be a +/-1p inconsistency in event charges, and when events are totalled in the invoice it could be more than +/-1p. For more information visit www.three.co.uk/support/ bills-and-contracts/understanding-your-bill/about-rounding-on-your-bill The ‘Total Due By’ charge on your bill is based exclusively on the detailed underlying costs in our system.

Rich Communication Services
RCS Chats is a “Rich Communication Service” that enables messages to be sent via Wi-Fi and mobile data. Mobile data you use when using RCS Chats will be deducted from any data allowance you have with your plan.
Charges for other services

Service Text delivery report Additional paper copy of invoice Fully itemised paper bill Charge for replacement SIM Unlock fee for Three handsets Change of phone number Charge for failed/late payment

Charge 1.2p per request Up to £5.11 per copy £2.50 Free Free £10.21 £5.11

Early cancellation fee

We hope you don’t want to leave us but if you do decide we’re not right for you before your contract ends, we will charge you a fee for leaving us early.
The cancellation fee will be calculated as a lump sum equivalent to the total of the Monthly Charges remaining during the Minimum Term of your agreement less a variable discount, currently 3%. We reserve the right to vary the amount of the percentage from time to time. See calculation example below.

Cancellation fee calculation example

Monthly Charge

£25

Total of Monthly charges remaining during the Minimum Term

£25 x 6 months = £150

Less discount of 3%

£150 – £4.50 (3% of £150) = £145.50

Cancellation fee

£145.50

Increase to your Monthly Charge
Each April, your Monthly Charge will increase by a fixed amount depending on your plan’s data allowance. Plans 4GB or less and Smartwatch Pairing Plans will increase by £1.00 per month. Plans from 5GB to 99GB will increase by £1.25 per month. Plans 100GB or over will increase by £1.50 per month. Visit the price increase page for full details. Your monthly charge includes a £5 discount for paying by a recurring method, such as Direct Debit. The £5 monthly recurring payment discount and the annual price increase do not apply to Add-ons, out-of-allowance charges, Three Your Way device plan agreement repayments, or Three Insurance premiums. Check out our full terms.

Monthly Charge until March 2025 Price A

Monthly Charge from April 2025 to March 2026
Price A + price increase as set out above (= Price B)

Monthly Charge from April 2026 to March 2027
Price B + price increase as set out above (= Price C)

We have set out an example below showing how this would work if your Monthly Charge is £30 and your data allowance is 4GB on a Pay Monthly SIMO plan meaning that your Monthly Charge will increase each April by £1 per month.

£30

£30 + £1= £31

£31 + £1= £32

To find out more about our price increases, please visit our dedicated Price Increase page here. This increase applies if you joined or upgraded on or after 8 September 2024. See our Terms for Three Services for more information Three.co.uk/terms

Your rights complaints
Remember, if you’re unhappy about any aspect of our services, you can register your complaint: · via Live chat with a member of our Customer Relations Team at three.co.uk/support/how-to-complain; · by calling 333 from your Three phone (0333 338 1001 from any other phone); or · by writing to Three Customer Complaints, Hutchison 3G UK Ltd, PO Box 333, Glasgow. We’ll investigate any complaint in accordance with our customer complaints code, after which we’ll contact you with the results. A copy of our customer complaints code can be viewed on our website at three.co.uk/complaints or is available upon request.
801167-207_ThreeYourWayPlans price guide_post8Sept2024_V15

Documents / Resources

Three Three Your Way Plans [pdf] User Guide
Three Your Way Plans, Your Way Plans, Way Plans

References

User Manual

Three Your Way Plans

Specifications

Product Information

About this Price Guide

How to contact us

Preferred Payment Method

FAQs

Documents / Resources

References

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