Three 3 Bill Pay User Guide

Three 3 Bill Pay

USER GUIDE

The real deal.
The Bill Pay price guide.

Bill Pay Price Guide – Introduction

Introduction

Welcome to the Three Bill Pay Price Guide. In here, you’ll find all you need to know about your Bill Pay plan. Explore data, calls, texts, and more. You can get your price plan name by freetexting ‘EVERYTHING’ to 50272 anytime.

Price Plans

This Three Bill Pay Price Guide contains the following price plans. The rates stated in this Price Guide apply to the listed price plans below and may differ for price plans not listed below.

– 3 Classic Flex Max
– 3 Mini Flex Max
– 3 Unlimited Flex Max
– 3 Classic Flex Max SIMO
– 3 Unlimited Flex Max SIMO
– 3 Unlimited Select SIMO

When it comes to what you pay for Three’s services, we think 3 things matter most. Giving you simple clear price plans. Treating you fairly, with no unfair penalties.
And providing great value, with some of the lowest-cost voice calls and texts you can find.

• Bill Pay
• Add Ons
• International Calls
• Special calls
• Directory services
• Other services
• Monthly Charge Increase
• Terms & Conditions
• Points to note
• Footnotes

Bill Pay that suits you

Have it all with Bill Pay Flex-Max price plans from Three. Just pick a plan that suits, and you can call, text and surf the web in whatever combination you like within your plan.
Depending on your plan, you get a certain number of flexi-units to play with each month. You can use these flexi-units however you want on either calls or texts.

Flex-Max & Select Plans.

Bill Pay Add-Ons

Legacy Add-Ons

Not available for sale from July 31st, 2024.

Standard International & Roaming rates

Call Three Customer Services to enable international roaming. Visit three.ie to see where we currently have roaming services.

For charges that apply for usage (denoted by  symbol in the table below) when you are roaming in the EU, please refer to your plan information above (P3)

Calls & texts to UK add-on for €2.99

With the UK calls & texts add-on you get 300 flexi-units that can be used for making calls or sending texts to the UK. FU ratio: 1FU = 1 minute or 2 texts

Data Roaming

Special calls.

Certain kinds of calls within Ireland may fall outside the main price levels. Charges for these calls are shown in the following tables

Please call Customer Service for details of specific numbers

Directory services.

Monthly Charge increase

If your contract began between November 30th, 2021, and January 19th, 2023, inclusive, a flat rate increase of 4.5% applies to your Bill Pay plan and your monthly charge will increase as outlined below

Terms & Conditions

These Terms & Conditions relate primarily to pricing and are only a subset of the wider Terms and conditions that can be found at : www.three.ie/legal

All prices include VAT

Per minute billing applies to all calls unless otherwise stated
Call set up charge of 5.08c applies to all domestic and EU roaming voice out of bundle calls to landlines and mobiles
Voicemail is always charged out of bundle
Add-on bundles have a monthly expiry period
5G access subject to you having a 5G ready device and being in a 5G coverage area
Three to Three calls have a fair usage policy cap of 3,000 minutes per month for use within Republic of Ireland and whilst roaming in the EU. Calls from Republic of Ireland to EU not included
Fair Usage Policy of 10,000 Flexi-Units per month applies.

All You Can Eat Data is available only in the Republic of Ireland. EU fair use policy applied in respect of All You Can Eat Data, EU roaming data allowance calculated in accordance with EU fair use
policy.

Free-Time calls – 150 minutes can be used at the specified times (6pm – 8am Mon to Thurs, 6pm Fri to 8am Mon). Please note that if you have selected the Free-Time calls add-on and you make a call
to another Three number at the specified times, any such calls will be deducted from your Free-Time Calls allowance, provided you have minutes remaining in your Free-Time allowance. Where you
have used your Free-Time Calls allowance and you make a call to another Three number, such calls will be taken from your Three-to-Three calls allowance
EU roaming includes calls/sms made from another EU country. It includes calls/sms: (1) back to Republic of Ireland from a visited EU country, (2) to numbers in the EU country you are visiting and, (3)
to other EU countries from a visited EU country. It DOES NOT INCLUDE calls/sms made from Republic of Ireland to another EU country/ Rest of World.
Voicemail Unlimited – Only applicable in the Republic of Ireland and EU.

Text Anytime – Subject to Fair Usage Policy of 3,000 texts per month available to use within Republic of Ireland, and whilst roaming in the EU. Texts from Republic of Ireland to EU not included. If
purchased before 4th June 2013, 150 texts apply.
Call Europe – Calls to following countries: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Netherlands, Poland,
Portugal, Romania, Slovakia, Spain, Sweden
Call North America – Calls to following countries: USA, Canada.
Call Down Under – Calls to following countries: Australia, China, India, Malaysia, New Zealand, Pakistan, Philippines, Thailand.

Points to note.

Inclusive allowances
On our price plans for pay monthly customers, you may receive a monthly inclusive allowance. If you do not use up your allowance in that month, you lose the unused portion of your allowance and it does not roll over to the next month and no refund or credit is applied for any unused portion of the monthly allowance.

Changing price plans
If you join Three on a Bill Pay price
plan, you’re making a Minimum Term commitment tf you wish to change to a higher available Price Plan than the one you originally joined us on, you can do this at any time (on such terms as specified by Three).
For more details Call Three Customer Services on 1913 for free from any ROI network.

Foot notes

IBill Pay F .ex?Max Price Plans
Your plan comes with an allowance of Rexi-units wl’lere each Flex.i-unit equals 1 voice minute or 2 taxi me-ssages.
t=;lexi-unit allowance applies to:

• Voice calS made to landluies and mobiles wrthin the Republic of Ireland
• Calls made wh?e roaming in EU 10 ollle, EU numbers and back to Republic al l1eland
• Texts set”Jt to lns:h mobile numbers and lri.sl’I lancl.line

• Calls to YOieemail
• Roaming calls (other lhan the m.rintioned above-)
• lntemational cal.ls
• Ca .• t ‘ rJ!etr . r ::e .. .JI, ,t.. s dfld um .. ->Cturi• e, t.:1 IQ-
• My othe, call lypes
• Texts to pre-mium rate numl:l>flrs, directory enquinia:s numbers
• MMS (Multimedia mes,sages)
• lnl.ennational laxts
• Texts sent while roaming outside al ll”le EU
• Arly other t?ts

• unused Flexi-unit:s within tile Bill Pay pric.a plans and unut;(ld Add-ons do not c.anry over from month to monll’I. The-,efO<e. if you o.nly use 300 of your 350 Flt!>ti-unitS, the remainir1g 50 Rexi-units will not rollOver to the following month. Alter your monli1ty alowance is used ?- prices for additional use are Shown in our S(lrvic.a pnces I.a? (for appl,c?Je rates see the Pr,ee Guide).
• All calls witl’lin your Flexi-uMs with·n Republic 01 Ireland are charged par S(l(:Ond. 11 you have used up your llexi­unilS. any calls outside your fl?i-units and c.allis wl’lich are nol inc.Juded in your Flexi-uliil allowance are charged per minute (ul\less otherwise slated).
• F,ee Three to Three usage appllE!s within too Republic al lraland only. and where under your Pm::e Plan. Three lo Three are unlimited. it is subjeci lo lair usage policy of 3000 minut.as i:,er monli1. Free Thr’a(I to Three excludes calls lo voicemail.
• It is a cond1tion 01 you signing up to lhese plans that you agree to mak.e payments to Three by diroct debit. An additional ci’lange appies for payments whici’I are not mad.a by drre<:I deb1L
• Three r8S(ll’W!S IM rigl’lt to amend its farr use pol,cy for use of Three :services wh le roaming li’I acoordance with Regulation (EU) 20151’2120 (” he Roamu,g Regulalion”)
• 11 you ate a new customer your first bill will comprise
a charge for a partial lirst rnonll’I taking you ftom your
,oining date to the end of the first month plus lhe charge for the liist lull month. You wll also have your allowance of il’lciusiYe muiules and/or messages adjusted to cove,

one tu and or1e partial monli1. From the second bi onwards you will be billed as nonmal with one n,on!hly charge per bill.
AH You Can Eat Data Serv·.ce
or fuJI tarms of too All You Can E.a.t Data set<Vice pJeasa sea http://www. threeje/lermscoodrt.ionsf services/aU-you–can-aaI–dala-te,ms-condition:sJ

Add Ons

1. Unless spei:a-fied oti’iarwi:sa as condrtion of availing of an Add-on !’Ian o,- avai?ng of a bundled o, other promotional 01fer (e.g. see Table! bundle 011ar tenm and conditions on page 12). Add-ons haYe no minimum term and can be canc:e{led and renewed
at any time. Bi I Pay Add-ons must be used within the ?riod fr001 tl’le date 01 punchaM until the e,.nd
of Iha then cunrenl bllling cycle. BLII Pay Add-or\S automaliically renew aaci, subsequent mot1tl’lly billing cycle unless you c:anc.al the Add on. Promoli0t1al Adcl­Oi’IS may have a different expll)’ pe,-iod
2. Customers cannot purcl’las.a lwo or more of the same Add-ons in too :same mMth. hlow.avar ll’lare is no li;m,t on the number of unique Add-ons which may 1)(1 purchased in a particular month.
3. Should you wish to cease an Add-ol’I the cessatliOl’I w II be e lec:live from lhe corm,ancemant of your next biltingc:ycle.

Fair Use PoLicies

Some Three :services are subject to our lair use pol.icy. To make sure no one abuses lt!&:s lre(ldom. we hMte set monthly litlirts of:

FrM Three IO Three appJias within the Ret:rnblic 01 Ireland only. and where under your Pllice Plan, Three to Three is unUmited, it is subj(!Ct to fair usag.a policy of 3000 minutes per month.

11 you ?eed lhe,se ILITiilS. we may ask you to moderate your usage. It you continue to exceed these limits, we reserve the llighl to suspend 0r terminate your service or bi:JI you al relevant oul 01 bundl.a rates in accordance with your Pril:e Plan and the Te,ms for ThM8 Services.
In accol’danc.a wilh Regulation {EU) 2015/2120
f’The Roaming Regulation”), an EU lair use po icy is applied Ill re:sf)8ct DI 1118 All you Can Eat Data SlfflliCe and !he applicable EU roaming data allowanc.a Is calculated in accordaoce with 1tle EU lair use policy at l’IIIIP:1/wv.w. three. ie.ttermscoMition:s./serv? new/b’ll-pay-,pr,ee-.planterms-oondrtions/ for B’ll Pay cu:slomers and for P?ay customers al hllp:/twww. three.ie.llem’l:sc:ondrtions/:san.ricas/l’lew/prapay-p1ice­pJantenm:s-conditiol’ls/.

General

1 . Eacii tad I picture I video mt!S-sage can accommodate 160 characters. Some mobile-s allow lor more. lftesa wi b9 divided and soot in num?ous messages (depending upon langllh). Each massage will be deducted lrom your monthly allowan? {11 any) or charged .al slanclard rates.

2. lnte,-r\a.li0n31 messaging functior\S are subject to services artat1gements with respectiYe networks ab.road_ Calls and messages to ll’lese nurntierS are excluded from any inci.usiva allowance il’I au price plai’IS.
3. Non-rec:umng payment: ‘Three’s prE!<ferred meti’lod ol payment is by recurring Direct Debit. RecutJll’l9 payments ha,..e no addibonal charl)e_
4. Aeconooction charQG: If we a … e to suspend or discor\nect you from the Three ootwork, we resarve the right to charge you 1or recoMecting your mobile.
5. Canc.alta.110n lee: Bill Pay customers only – there is no cancellation lee iii you wish lo cancel af!lar your Minimum a-rm has finisl’led. All r.rilarance to Ireland means Republic ol Ireland.

Biling and Rounding of Charges
ee calcula.las (ij I.lie ‘VAT 8l(CJusive usaQG and monlihly recur g Charges and (u) the VAT pay3bla ll’li!!reOl’I to three decimal lace-s. In accordance with standard mathematical rounding, Three rounds up or rounds down ll’lese charges to the ooarest cant
(6J.011 for lhe purpose 01 issuing the linal billed amount.
Examp1es:
A charge of €24. 756 would become €24. 76 wl’leri rounded lo ll”le nearest c:enl..
A charge Of €26.444 would become €26-44 wl’leri rounded ta lt!e nearest cent
If you e.x?ed lihase irnits. we may ask you to moderate your usage_ If you oontinua to exceed ltl!!M! llmrts, we raseive lhe right to suspend or 18rminate yow sttrvice or bill you at relevant out ol bundle rates in aocorelan? wilh your Pri? Plan and ll’le erms lor

Specifications

The Three Bill Pay Price Guide provides detailed information on various price plans offered by Three, including data, calls, texts, and more. The rates mentioned in the guide apply to specific price plans listed within.

FAQ

What are the available Bill Pay price plans?

The available Bill Pay price plans include 3 Classic Flex Max, 3 Mini Flex Max, 3 Unlimited Flex Max, 3 Classic Flex Max SIMO, 3 Unlimited Flex Max SIMO, and 3 Unlimited Select SIMO.

How can I check my price plan name?

You can find out your price plan name by sending a free text message with the keyword ‘EVERYTHING’ to 50272 at any time.

What happens if I exceed my EU roaming data allowance?

If you exceed your EU roaming data allowance, a surcharge of 0.19c (including VAT) per MB will apply across all plans.