THINKWARE XD350 Dash Camera User Guide

About the User Guide
- This user guide is intended for THINKWARE XD350 models only. It may contain technical errors, editorial errors, or missing information. The information provided in the guide may change when the manufacturer updates its service policy.
Copyrights
- All rights for the content and maps in this guide are reserved by THINKWARE and are protected under copyright laws. Unauthorizedduplication, revision, publication, or distribution of this guide without written consent from THINKWARE is prohibited.
Registered Trademarks
- THINKWARE XD350 is a registered trademark of THINKWARE. Other product logos and service names in this guide are trademarks of relevant companies.

Product Overview

Included Items:
- Standard items
- Accessories (sold separately)
Part Names:
- Front camera (main unit) – front view
- Front camera (main unit) – rear view
- Rear camera (optional)
Removing and Inserting the Memory Card:
- Follow the instructions provided in the user manual to safelyremove or insert the memory card.

Installing the Product

Installing the Front Camera (Main Unit):
- Select an installation location
- Secure the product
- Connect the power cable
Installing the Rear Camera (Optional):
- Select an installation location
- Secure the rear camera
- Connect the rear camera cable
Installing the RADAR Module (Optional):
- Follow the user manual instructions for installing the optional RADAR module.

Using Recording Features

Learn how to turn the product on or off, understand file storage locations, use continuous recording feature, manual recording, SOSrecording feature, parking mode, Super Night Vision 3.0, and road safety features as described in the user manual.

Using the Mobile Viewer

Connect the Product to a Smartphone:
- Follow the steps provided to connect your product to a smartphone.
Viewing the Mobile Viewer Screen Layout:
- Familiarize yourself with the layout of the mobile viewer screen for easy navigation.

View Fullscreen

XD350
User Guide
This product records videos while the vehicle is operating. Read and follow the instructions in this guide to properly use and maintain the product.

Before using the product
About the product This product records videos while the vehicle is operating. Use this product only for reference when investigating incidents or road accidents. This product is not guaranteed to record all events. The device may not record accidents with impacts that are too minor to activate the impact sensor or accidents with massive impacts that cause the vehicle’s battery voltage to deviate. Video recording does not begin until the product is completely turned on (booted up). To ensure that all vehicle events are recorded, wait until the product is completely booted up after turning it on, and then begin operating the vehicle. THINKWARE is not responsible for any loss caused by an accident, nor is it responsible for providing any support regarding the outcome of an accident. Depending on the vehicle’s configuration or operating conditions, such as the installation of remote door lock devices, ECU settings, or TPMS settings, some product features may not be supported, and different firmware versions may influence the product’s performance or features.
About the user guide The information provided in the guide may change when the manufacturer updates its service policy. This user guide is intended for THINKWARE XD350 models only, and it may contain technical errors, editorial errors, or missing information.
Copyrights All rights for the content and maps in this guide are reserved by THINKWARE and are protected under copyright laws. All unauthorized duplication, revision, publication, or distribution of this guide without written consent from THINKWARE is prohibited and is eligible for criminal charges.
Registered trademarks THINKWARE XD350 is a registered trademark of THINKWARE. Other product logos and service names in this guide are trademarks of the relevant companies.
Turning voice recording ON or OFF Some jurisdictions may prohibit recoding voice in the vehicle or may require that all passengers have knowledge of the recording and provide consent before you record voice in the vehicle. It is your responsibility to know and follow all laws and restrictions for your jurisdiction. The device can record voice using the integrated microphone while recording video. Voice recording is ON by default. Please refer to the manual to turn voice recording on or off at any time.

Contents

Safety information

4 5. Using THINKWARE CONNECTED

1. Product overview

5.1 Connecting the product to THINKWARE

CONNECTED

1.1 Included items

1.1.1 Standard items

6 6. Using the PC viewer

1.1.2 Accessories (sold separately)

6 6.1 System requirements

1.2 Part names

7 6.2 Learning about the PC viewer

1.2.1 Front camera (main unit) – front view 7

6.2.1 Downloading the PC viewer

1.2.2 Front camera (main unit) – rear view 8

6.2.2 Installing the PC viewer

1.2.3 Rear camera (optional)

6.2.3 PC viewer screen layout

1.3 Removing and inserting the memory card 9

6.2.4 Playing recorded videos on the PC

viewer

2. Installing the product

2.1 Installing the front camera (main unit)

10 7. Settings

2.1.1 Selecting an installation location

10 7.1 Managing the memory card

2.1.2 Securing the product

10 7.2 Setting the Camera

2.1.3 Connecting the power cable

12 7.3 Setting recording features

2.2 Installing the rear camera (optional)

15 7.4 Setting road safety features

2.2.1 Selecting an installation location

15 7.5 Configuring the system settings

2.2.2 Securing the rear camera

2.2.3 Connecting the rear camera cable

17 8. Upgrading the firmware

2.3 Installing the RADAR module (optional)

9. Troubleshooting

3. Using recording features

3.1 Turning the product on or off

19 10. Specifications

3.2 Learning about file storage locations

3.3 Using the continuous recording feature

3.4 Recording manually

3.5 Using the SOS recording feature

3.6 Using parking mode

3.7 Using the Super Night Vision 3.0

3.8 Using the road safety features

4. Using the mobile viewer

4.1 Connect the product to a smartphone

4.2 Viewing the mobile viewer screen layout 24

Safety information
Read the following safety information to properly use the product.
Safety symbols in this guide
“Warning” – Indicates a potential hazard which, if not avoided, may result in injury or death.
“Caution” – Indicates a potential hazard which, if not avoided, may result in minor injury or property damage.
“Note” – Provides useful information to help users better utilize the product’s features.
Safety information for proper use
Driving and product operation
· Do not operate the product while driving a vehicle. Distraction while driving may cause accidents and result in injury or death.
· Install the product in places where the driver’s view is not obstructed. Obstruction of the driver’s vision may cause accidents and result in injury or death. Check with your state and municipal laws before mounting the product to the windshield.
Power supply
· Do not operate or handle the power cable with wet hands. Doing so may result in electrocution. · Do not use damaged power cables. Doing so may result in electrical fire or electrocution. · Keep the power cable away from all heat sources. Failure to do so may cause the power cord insulation to
melt, resulting in electrical fire or electrocution. · Use the power cable with the correct connector and make sure the power cable is connected securely
and is firmly in place. Failure to do so may result in electrical fire or electrocution. · Do not modify or cut the power cable. Also, do not place heavy objects on the power cable or pull, insert,
or bend the power cable using excessive force. Doing so may result in electrical fire or electrocution.
· Use only genuine accessories from THINKWARE or an authorized THINKWARE dealer. THINKWARE does not guarantee compatibility and normal operation of third-party accessories.
· When connecting the power cable to the product, ensure that the connection between the cable plug and the power cable connector on the product is secure. If the connection is loose, the power cable may become disconnected due to vehicle vibration. Video recording is not available if the power connector is disconnected.
4

Children and pets
Ensure that the product is out of the reach of children and pets. If the product breaks, it may result in fatal damage.
Other information about the product
Product management and operation
· Do not expose the product to direct sunlight or intense light. The lens or internal circuitry may fail otherwise.
· Use the product at a temperature between 14°F and 140°F (-10°C to 60°C) and store the product at a temperature between -4°F and 158°F (-20°C to 70°C). The product may not function as designed and some permanent physical damages may result if it is operated or stored out of the specified temperature ranges. Such damages are not covered by the warranty.
· Frequently check the product for the proper installation position. Impact caused by extreme road conditions may alter the installation position. Ensure that the product is positioned as instructed in this guide.
· Do not apply excessive force when pressing the buttons. Doing so may damage the buttons. · Do not use chemical cleaners or solvents to clean the product. Doing so may damage plastic components
of the product. Clean the product using a clean, soft, and dry fabric. · Do not disassemble the product or subject the product to impact. Doing so may damage the product.
Unauthorized disassembly of the product voids the product warranty. · Handle with care. If you drop, mishandle, or expose the product to external shocks, it may cause damage
and/or result in the malfunction of the product. · Do not attempt to insert foreign objects into the device. · Avoid excessive humidity and do not allow any water to enter the product. Electronic components inside
the product may fail if exposed to humidity or water.
· Depending on the make and model of your car, the power may be constantly supplied to the dash cam even when the ignition is turned off. Installation of the device to a continuously powered 12V outlet could result in vehicle battery drainage.
· This device is designed to record video while the vehicle is in operation. The quality of the video might be affected by weather conditions and the road environment, such as whether it is day or night, presence of street lighting, entering/exiting tunnels, and the surrounding temperature.
· THINKWARE is NOT responsible for the loss of any recorded video during operation. · Although the device was designed to withstand high-impact car collisions, THINKWARE does not
guarantee the recording of accidents when the device is damaged as a result of the accident. · Keep the windshield and camera lens clean for optimal video quality. Particles and substances on the
camera lens or windshield may reduce the quality of the recorded videos. · This device is intended to be used inside the vehicle only.
5

Product overview

1.1 Included items
Ensure that all the items are included when you open the product box.
1.1.1 Standard items
GND

BATTERY ACC

Front camera (main unit)

Mount

Hardwiring cable

Adhesive cable holder

microSD memory card with adapter (consumable)

CPL filter

Warranty & CS information

The standard items may change without prior notice.

1.1.2 Accessories (sold separately)

Rear camera & cable

Car charger

OBD-II cable

RADAR module

Product overview

Part names

1.2.1 Front camera (main unit) – front view
Wi-Fi LED Indicates the Wi-Fi connection status.
Recording LED Indicates the recording status.
GPS LED Indicates the external GPS receiver status.

Power button · Press and hold to turn off the product.
· Press to turn on the product.
Wi-Fi button Press to connect the product to a
smartphone via Wi-Fi network.
Voice recording button Press to enable or disable
voice recording.

Memory card slot Insert a memory card to save recordings.
Reset button Insert the tip of a sharp object to reset the product if an error occurs.
Microphone Used for voice recording.
Manual recording button · Press to start manual
recording. · Press and hold for
3 seconds for SOS recording.

Speaker Outputs the voice guide and buzzer sounds to indicate the product’s status.

Product overview

· To reset the product, press and hold the voice recording ( ) and manual recording (REC) buttons simultaneously until you hear beeps.
· The security LED status may vary depending on the selected mode. · Refer to the following table to check the status of the product using the LED indicators.
For more information about the REC LED, refer to “3.3 Using the continuous recording feature” on page 19.

LED
BT/WiFi
GPS Misc.

Wi-Fi

LED status

(light on)

(light on) /

(flickers)

(light on)

> REC

> GPS

(flickers)

Operation description Wi-Fi connected
Bluetooth on/Bluetooth pairing Bluetooth/Wi-Fi reset
Internet Mode connected GPS connected
Firmware upgrade

1.2.2 Front camera (main unit) – rear view

Mount connector Used to connect the mount.
Front camera lens Records the front view.

RADAR port Used to connect the RADAR module (optional).
DC-IN power port Used to connect the power cable.
V-IN input port Used to connect the rear camera (optional).

1.2.3

Rear camera (optional)

Adhesive mount Used to fix the rear camera in the vehicle.

Product overview

Rear camera lens Records the rear view.

Connection port Used to connect the rear camera to the front camera using a rear camera cable.

1.3 Removing and inserting the memory card
Follow the instructions to remove the memory card from the product or to insert the memory card into the product.
Before removing the memory card, ensure that the product is turned off. Gently push the bottom of the memory card with your fingernail to release it, and then remove it from the product.
To insert the memory card, check the insertion direction marked on the product. Then insert the memory card into the memory card slot in the correct direction and press it until you hear a click.

· Ensure that the product is turned off before removing the memory card. The recorded video files may be corrupted or lost if you remove the memory card while the product is on.
· Ensure that the memory card is in the correct direction before inserting it into the product. The memory card slot or the memory card may be damaged if it is inserted incorrectly.
· Use only authentic memory cards from THINKWARE. THINKWARE does not guarantee compatibility and normal operation of third-party memory cards.
To prevent loss of recorded video files, periodically back up the video files on a separate storage device.
9

Installing the product

2.1 Installing the front camera (main unit)
Follow the instructions to properly install the product.
2.1.1 Selecting an installation location
Select an installation location that can record the entire view in front of the vehicle without obstructing the driver’s vision. Ensure that the front camera lens is located in the center of the windshield.

20 cm

If a GPS navigation device is installed on the dashboard, its GPS reception may be affected depending on the dashboard camera’s installation location. Adjust the installation location of the GPS navigation device to ensure that the two devices are separated by at least 20 centimeters (approximately 8 inches).

2.1.2 Securing the product
Follow the instructions to secure the product at the installation location.

Align the mount to the mount rail on the product,

and then slide it until you hear a click (). Then,

carefully remove the protective film ().

2
10

Installing the product

2 After determining the installation location, wipe the installation location on the windshield with a dry
cloth.

Remove the protective film from the adhesive mount,

and then press the mount to the installation location.

1 2

4
1
5

Remove the product from the mount and push the

mount against the windshield to ensure that the

mount is firmly fixed.

Align the product to the mount, and then slide it into the locking position until you hear a click.

· The product may fall and be damaged during vehicle operation if it is not firmly fixed to the mount. · If you need to remove the mount from the windshield to alter the installation location, be careful not
to damage the windshield’s film coat.
11

Installing the product
6

Set the vertical angle of the camera appropriately.

To confirm the camera angle, record a video after installation and check the video using the mobile viewer or the PC viewer. If necessary, adjust the camera angle again. For more information about the mobile viewer or the PC viewer, refer to “4. Using the mobile viewer” on page 24 or “6. Using the PC viewer” on page 27.

Connecting the power cable

When the engine and electrical accessories are turned off, connect the continuous power cable or the cigar socket power cable (optional) to the product.

Connecting the continuous power cable
GND

BATTERY ACC

If you connect the product to the vehicle via the continuous power cable, the camera continues operating even when the vehicle is not operating (parking mode). In parking mode, the camera detects impacts to the vehicle and nearby motion and records video.
For more information about parking mode, refer to “3.6 Using parking mode” on page 21.

· The continuous power cable must be professionally installed in the vehicle by a trained mechanic. Contact an authorized service center to connect the continuous power cable to the vehicle. If the product is not installed properly, the product may be damaged or an electrical fire or electrocution may occur.
· Use the authentic THINKWARE continuous power cable only. Using other manufacturer’s cable may damage the product or cause electrocution due to the voltage difference.
· When connecting the continuous power cable, pay special attention to wiring. If the wires are connected incorrectly, the product or the vehicle may be damaged.
12

Installing the product

Find the vehicle’s fuse box. Usually the fuse box is

installed under the driver’s seat.

The location of the fuse box may differ depending on the make and model of the vehicle. For more information, refer to your vehicle’s owner’s manual.

Open the fuse box, find the continuous power

terminal (which supplies power when the vehicle

is off) and the ACC terminal (which supplies power

when the ignition status is “ACC ON”) by using an

electrical tester, and detach the fuses from the

terminals.

Connect the BATTERY wire to a fuse leg of the

continuous power terminal and connect the ACC

wire to a fuse leg of the normal (ACC) terminal.

BATTERY ACC
4 Check the fuse panel’s input and output contact points by using an electrical tester.
5 Place the fuses back into their locations on the fuse panel, connecting each fuse leg with the wire to
the output contact point and taking care not to change the fuse position.
When you install the fuses on the fuse panel, the fuse legs for the BATTERY wire and the ACC wire must be connected to the output terminals respectively. If the fuse leg with the wire is connected to an input terminal, the product or vehicle may be damaged or electrical fire may result.

Installing the product
6
7

Connect the ground wire (the GND wire) to a bolt attached to a metallic part of the vehicle’s body.
Normally, the metallic bolt that you can connect the ground wire to (the GND wire) is fitted nearby fuse box or the driver seat’s door interior. GND
Connect the continuous power cable to the product’s DC-IN power connector and start the engine to make sure the product operates normally.
Once the product is powered on, the LED indicator and the voice guidance are turned on.

Connect the product to THINKWARE DASH CAM LINK

on your smartphone and adjust the camera angle so

that the hood of the vehicle covers 1/4 – 1/8 of the

screen while viewing the live view screen, as shown

in the image to the left.

1/8 1/4

For more information about connecting and using the THINKWARE mobile applications, refer to “4. Using the mobile viewer” on page 24.

Connecting the car charger

Installing the product
Connect the car charger to the product’s DC-IN power port and insert the cigar jack into the vehicle’s power socket.
The location and specifications of the power socket may differ by vehicle make and model.

· Use the authentic THINKWARE car charger (optional). Use of third party power cables may damage the product and result in electrical fire or electrocution due to the voltage difference.
· Do not cut or modify the power cable yourself. Doing so may damage the product or the vehicle. · For safe driving, arrange the cables to prevent the driver’s vision from being obstructed or interfering with
driving. For more information about arranging cables, visit www.thinkware.com.
2.2 Installing the rear camera (optional)
Refer to the following instructions to properly install the rear camera.
2.2.1 Selecting an installation location
Select a location on the rear windshield where there is no defrost grid wire and the camera can record the entire rear view.

· For vehicles with a sunshade attached to the rear windshield, you must select a location where using the sunshade will not interfere with camera operation.
· The adhesive part of the rear camera should not touch the defrost grid.
15

Installing the product

Securing the rear camera

Refer to the following instructions to secure the product to the installation location.
1 After determining the installation location, wipe the installation surface of the windshield with a dry
cloth.
Check the installation location before you secure the rear camera to the rear windshield. After securing the rear camera to the windshield, it is hard to remove the camera or change the installation location due to the strong adhesive.

2
2

Remove the protective film from the adhesive mount and camera lens.
1

3
THINKWARE
4
THINKWARE

Attach the product with the THINKWARE logo facing indoors and press the adhesive tape firmly to secure the camera.
If the product is fixed in reverse, the rear view will be recorded upside down.
Adjust the camera’s vertical angle.

Installing the product

2.2.3 Connecting the rear camera cable
Power off the product and connect the rear camera cable to the front camera (main unit).

Connect one end of the rear camera cable to the

front camera’s V-IN port.

2
THINKWARE

Connect the other end of the rear camera cable to the rear camera’s connection port.
For safe driving, arrange the cables to prevent the driver’s vision from being obstructed or interfering with driving.

3 Turn on the ACC or start the engine to check if the product is powered on. After the product is powered
on, the Status LED and the voice guidance will be turned on.
The product is powered on when the ACC mode is turned on or when the engine starts.

Installing the product

2.3 Installing the RADAR module (optional)
Refer to the following instructions to properly install the RADAR module. Install the RADAR module near the product, taking the module’s cable length into account.
· When the RADAR module (optional) detects an object in the radar area, Energy Saving is switched off and the impact detection is set for 30 seconds. (If there is no impact detected, the product does not store the recording and switches back to Energy Saving.)
· If an object and impact are detected in the radar area, a video is recorded for 20 seconds and stored in the “parking_rec” folder. (The buzzer will sound.) When the recording ends, the product switches back to Energy Saving.

Remove the film on the back of the RADAR module.

Attach the RADAR module’s adhesive surface to

the upper part of the front windshield and press the

adhesive part firmly to secure it.

Before installation, make sure the RADAR module’s cable length is sufficient and check the cable routing path.

Connect the RADAR module to the product’s RADAR

connector.

Check the RADAR connector location again before connecting the module. If you connect the RADAR module to the DC-IN power connector, the pins inside the port may be damaged.

4 Turn on the ACC or starts the engine to check that the product is powered on. After the product is
powered on, the recording LED (REC) and the voice guidance will turn on. 18

3. Using recording features

3.1 Turning the product on or off
The product is turned on automatically and continuous recording starts when you turn on the ACC or start the engine.
Wait until the product is completely booted up after turning it on, and then begin operating the vehicle. The video recording does not begin until the product is completely turned on (booted up).

3.2 Learning about file storage locations
Videos are stored in the following folders according to their recording mode.

On the mobile viewer

Continuous

Continuous Incident

Manual Recording

Motion Detection

Parking Incident

In the memory card

cont_rec

evt_rec manual_rec motion_timelapse_rec parking_rec

SOS Recording
sos_rec

Play videos on Window/Mac computer or using the THINKWARE DASH CAM LINK. If you play videos by inserting the memory card in devices such as a smartphone or a tablet PC, the video files may be lost.

A file name is composed of the recording start date and time, and the recording option.

YYYYMMDD_HHMMSS REC_20240122_182052_F.MP4 REC_20240122_182052_R.MP4

Recording conditions · F: Front camera · R: Rear camera (when optional rear camera is equipped)

3.3 Using the continuous recording feature

Connect the power cable to the product’s DC-IN power port and then turn on the vehicle’s electrical accessories or start the engine. The status LED and the voice guide are turned on, and the continuous recording starts.

During continuous recording, the product operates as follows.

Mode

Operation description

Recording LED (REC)

Continuous recording

During driving, videos are recorded in 1 minute segments and stored in the “cont_rec” folder.

(light on)

Incident continuous recording*

When an impact to the vehicle is detected, a video is recorded for 20 seconds, from 10 seconds before the detection to 10 seconds after the detection, and stored in the “evt_rec” folder.

(flickers)

Using recording features

* When an impact to the vehicle is detected during continuous recording, incident continuous recording starts with a double beep sound.
· Wait until the product is completely booted up after turning it on, and then begin operating the vehicle. The video recording does not begin until the product is completely turned on (booted up).
· When incident continuous recording starts, a double “beep” sounds as a notification. This function saves you time when checking the status LED to know the operating status of the product.
· To enable recording, you must insert a memory card into the product.

3.4 Recording manually

You can record a scene you want to capture while driving and store it as a separate file.

To start manual recording, press the manual recording (REC) button. Then, manual recording will start with the voice guide.

During manual recording, the product operates as follows.

Mode Manual recording

Operation description
When you press the manual recording (REC) button, a video will be recorded for 1 minute, from 10 seconds before to 50 seconds after pressing the button, and stored in the “manual_rec” folder.

Recording LED (REC) (flickers)

3.5 Using the SOS recording feature

You can record a scene when an accident occurs while driving or parked and store it as a separate file.

To start SOS recording, press the manual recording (REC) button for 3 seconds. Then, the voice guide will indicate that SOS recording has started.

During SOS recording, the product operates as follows.

Mode SOS recording

Operation description
If you press the manual recording (REC) button for 3 seconds when an accident occurs, a video will be recorded for 10 seconds (from 5 seconds before the accident to 5 seconds after pressing the button) and stored in the “sos_rec” folder.

Recording LED (REC)/ Wi-Fi LED (WiFi)
(flickers)

According to the data service policy, if you have used all of the SOS recording upload usage times, pressing the manual recording (REC) button will save the recorded video to the SD card, but may not upload it to the THINKWARE CONNECTED application. Visit THINWARE website (https://www.thinkware.com) for more information.

Using recording features

3.6 Using parking mode
When the product is connected to the vehicle via the hardwiring cable, the operating mode is switched to parking mode with the voice guide after the engine or electrical accessories are turned off.
· Parking mode operates only when the hardwiring cable is connected. The hardwiring cable must be professionally installed to the vehicle by a trained mechanic.
· To use all recording modes, you must insert a memory card into the product. · Depending on the battery charging status of the vehicle, the duration of parking mode may differ. If you
want to use parking mode for an extended period, check the battery level to prevent battery depletion.

If you do not want to use parking mode or you want to change the mode settings, from the mobile viewer, tap Dash Cam Settings > Record Settings.

Refer to the following table to set the Parking Mode options.

Option

Operation description

No motion or impact detected

Monitors movement in the area or impacts to the vehicle. Video will be recorded only when motion or an impact is detected.

Motion Detection

Motion detected

When a moving objects is detected while parking, a video is recorded for 20 seconds, from 10 seconds before detection to 10 seconds after detection, and stored in the “motion_timelapse_ rec” folder.

Impact detected

When an impact is detected while parking, a video is recorded for 20 seconds, from the moment 10 seconds before detection to 10 seconds after detection, and stored in the “parking_rec” folder.

No impact detected

A videos is recorded at a rate of 2 fps for 10 minutes, compressed into a 2-minute long file, and stored in the “motion_timelapse_ rec” folder. Since the video file recorded with this option is small, you can record a long video.

Time Lapse
Impact detected

When an impact is detected while parking, a video is recorded for 100 seconds at a rate of 2 fps, from the moment 50 seconds before detection to 50 seconds after detection, and stored in the “parking_rec” folder after being compressed into a 20-second long file. (The buzzer will sound.)

Recording LED (REC) (flickers slowly) (flickers) (flickers) (light on)
(flickers)

Using recording features

Option

Operation description

No impact Monitors impacts to the vehicle. Video will be recorded only detected when an impact is detected.

When an impact is detected while parking, a video is recorded for 20 seconds from within 1 second after detection and stored in the “parking_rec” folder.

Recording LED (REC) Off

Energy Saving

Impact detected

· When the RADAR module (optional) detects an object in the radar area, Energy Saving is switched off and the impact detection is set for 30 seconds. (If there is no impact detected, the product does not store the recording and switches back to Energy Saving.)
· If an object and impact are detected in the radar area, a video is recorded for 20 seconds and stored in the “parking_rec” folder. (The buzzer will sound.) When the recording ends, the product switches back to Energy Saving.

(flickers)

OFF

The product is powered off when electric accessories and the engine are turned off.

Off

If parking mode settings are changed, the videos recorded with the previous settings will be deleted. To prevent data loss, back up all parking mode videos before changing parking mode settings.

You cannot use Motion Detection, Time Lapse, or Energy Saving at the same time.

Using recording features

3.7 Using the Super Night Vision 3.0
With the Super Night Vision feature, you can record videos that are much brighter than those recorded without this feature. This feature is enabled by real-time image signal processing (ISP) that improves the video brightness. This feature is available in the continuous recording and parking modes and is only available on the front camera.
1 From the mobile viewer, tap Dash Cam Settings > Camera Settings.
2 From Super Night Vision, select the desired recording mode to use the Super Night Vision feature. The
new setting is applied automatically.

3.8 Using the road safety features

The road safety features include a safety camera alert system, a lane departure warning system (LDWS), a lane departure warning system speed (LDWS Speed), a forward-collision warning system (FCWS), a low speed forward collision warning system (low-speed FCWS), and a front vehicle departure warning (FVDW).

Safety feature

Description

LDWS (Lane Departure Warning)

Detects the lane departure via the real-time video and warns the driver.

LDWS Speed

Detects lane departure and warns the driver when the speed of the vehicle goes over the speed selected in the settings.

FCWS

Detects forward collision threats via the real-time video and warns the driver when

(Forward Collision Warning) the vehicle is moving at 40 km/h or above.

Low Speed FCWS

Detects forward collision threats via real-time video and warns the driver when the vehicle is moving at 10-30 km/h.

FVDW (Front Vehicle Departure
Warning)

Detects the departure of another vehicle that was previously stationary in front of the vehicle and notifies the driver after four seconds.

· Road safety features are performed differently depending on the set speed and sensitivity of the features.
· To use and manage the road safety features, tap Dash Cam settings > Road Safety Settings on the mobile viewer. For more information about road safety features settings, refer to “7.4 Setting road safety features” on page 32.

Using the mobile viewer

You can view and manage recorded videos and configure various product features on your smartphone. One of the following environments is required to use the THINKWARE DASH CAM LINK application: · Android 7.0 (Nougat) or higher · iOS 13 or higher
4.1 Connect the product to a smartphone
1 On your smartphone, open the Google Play Store or Apple App Store and download and install
THINKWARE DASH CAM LINK.
2 Run THINKWARE DASH CAM LINK. 3 Tap Dash cam connection is required. at the bottom of the screen and follow the on-screen instructions
to connect the product to a smartphone.
4.2 Viewing the mobile viewer screen layout
The following is the screen layout for the mobile viewer.
24

5. Using THINKWARE CONNECTED

When using parking mode, you can check vehicle status notifications, such as Live View, parking impact notifications, the vehicle voltage status, the dash cam power status, vehicle battery status, and the recent parking location on the THINKWARE CONNECTED application depending on your service plan.
· One of the following environments is required to use the THINKWARE CONNECTED application: – Android 7.0 (Nougat) or higher – iOS 11.4 or higher
· The services and features provided by THINKWARE CONNECTED application may be changed according to the service policy. Refer to the THINKWARE website (https://www.thinkware.com) for more information.
· To use the THINKWARE CONNECTED application, the dash cam needs to be connected to the internet in the THINKWARE DASH CAM LINK application.
· The THINKWARE CONNECTED features are not available in the following Parking recording modes: – Energy Saving – Radar
· Connecting the dash cam to a mobile hotspot device or a Wi-Fi network with internet access will consume data. Carrier/Service Provider charges may apply.
· The smartphone used to set up the internet connection on the dash cam cannot also be used as a mobile hotspot for the dash cam. A different hotspot device/smartphone is required.
· To connect the dash cam to the internet, use the THINKWARE DASH CAM LINK application. Once the dash cam is connected to the internet, you can go to the THINKWARE CONNECTED application to get access to the THINKWARE CONNECTED features.

· Status of the vehicle while driving/parking

· Vehicle battery voltage status

XD350

· Dash cam power off

· Driving history

· SOS notification, recorded video backup, and SMS transmission

· Driving impact notification, video backup, and SMS transmission

· Parking impact notification and recorded video backup

· Download and share the event location and recorded video

· The captured image of the front camera during the most recent parking

· Real-time vehicle location

· Remote live view

Using THINKWARE CONNECTED
5.1 Connecting the product to THINKWARE CONNECTED
1 On your smartphone, open the Google Play Store or Apple App Store and download and install
THINKWARE CONNECTED.

2 Run THINKWARE CONNECTED and tap Sign In on your smartphone.

You need a THINKWARE ID to use THINKWARE CONNECTED. If you don’t have an ID, tap Sign Up and sign up for a THINKWARE membership.

3 After you sign in, follow the app’s instructions. Tap Register a Device, and enter a barcode number to
register a product.

6. Using the PC viewer
You can view and manage the recorded videos and configure various product features on your PC.
6.1 System requirements
The following are the system requirements for running the PC viewer. · Processor: Intel Core i5, or higher · Memory: 4 GB or more · Operating system: Windows 7 or later (64-bit is recommended), Mac OS X 10.10 or later · Other: DirectX 9.0 or higher / Microsoft Explorer version 7.0 or higher
The PC viewer will not operate properly on PC systems running an operating system other than those listed in the system requirements.
6.2 Learning about the PC viewer
6.2.1 Downloading the PC viewer
You can download the latest PC viewer software from the THINKWARE website.
1 On your PC, open a web browser and go to https://www.thinkware.com/Support/Download.
2 Select a model name.
3 Click Select OS to select your OS, then click DOWNLOAD.
· The new PC viewer for Mac can be downloaded from the Apple App Store without visiting the THINKWARE website. Search for “Thinkware Dashcam Viewer” in the Apple App Store.
· If you are using Mac OS X 10.13 or earlier, you can only download the PC viewer from the website.

Installing the PC viewer

The PC viewer installation file (setup.exe) is stored in the root folder of the memory card that is provided with the product. Follow the instructions to install the PC viewer on your PC.
1 Insert the memory card into a memory card reader connected to your PC.
2 Move the installation file to the desktop, run it, and complete the installation according to the
instructions given in the installation wizard. After the installation is complete, there will be a shortcut icon to Thinkware Dashcam Viewer.
27

Using the PC viewer

6.2.3 PC viewer screen layout

The following provides brief information about the PC viewer’s screen layout.

Number

Description

Open a file, or save a video with a different name.

Visit the THINKWARE website.

View or configure the dashcam settings, and set the language for the PC viewer.

Display the current video in full screen. Tap the Back ( ) button to return to the previous screen.

Switch between the front and rear videos.

Minimize, expand, or close the software.

Displays the rear camera video file name.

Displays the recorded rear camera video.

Display the map screen.

Displays the playlist.

Indicates the G sensor value at the time of recording.

Indicates the vehicle’s driving speed at the time of recording.

Displays the current and total running time of the current video.

Displays the progress of video playback.

Play or control a video.

Displays the recorded front camera video.

Displays the front camera video file name.

Using the PC viewer
6.2.4 Playing recorded videos on the PC viewer
Follow the instructions to play recorded videos.
1 Turn off the product and remove the memory card. 2 Insert the memory card into a memory card reader connected to your PC. 3 Double-click the shortcut to the PC viewer ( ) to open the program. The video files in the memory
card will be automatically added to the playlist in the bottom-right corner of the PC viewer screen. The playlist section layout is as follows.
Select a folder.
Displays a list of videos in the selected folder.
4 Double-click a video file after selecting a video folder, or click the Play () button after selecting a
video file. The selected video file will be played. If the video files on the memory card are not automatically added to the playlist when you run the PC viewer, click File > Open, select the removable storage device for the memory card, and click Confirm.
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7. Settings
You can set the product features according to your needs and preferences using the mobile viewer or the PC viewer. The following procedures are based on the mobile viewer.
The product will stop recording while configuring settings on the mobile viewer.

7.1 Managing the memory card

From the mobile viewer, tap Dash Cam settings > Memory Card Settings to manage the memory card settings.

Options Memory Partition
Formatting Memory Card Overwrite Videos

Description Select from Continuous Priority/Incident Priority/Parking Priority/Manual Priority/ Driving Recording Only for the memory partition type.
In Formatting Memory Card, tap Format > OK to proceed with formatting the memory card.
Select the desired modes to allow video overwriting.

7.2 Setting the Camera

From the mobile viewer, tap Dash Cam settings > Camera Settings to adjust the camera settings.

Options Resolution Brightness-front Rotate Rear Camera
Super Night Vision
HDR

Description Select the desired resolution. Select from Dark/Mid/Bright for the brightness of the front camera. Select from Enabled/Disabled to flip the rear view image horizontally. Select from Continuous Mode/Parking Mode/Continuous+Parking/Disabled for the Super Night Vision feature. Select from Enabled/Disabled/AUTO for the HDR feature.

Settings

7.3 Setting recording features

From the mobile viewer, tap Dash Cam settings > Record Settings to manage the recording features settings.

Options Continuous Mode Incident Recording Sensitivity
Set Privacy Recording
Voice Recording Parking Mode
Parking Mode Waiting Time Smart Parking Recording RADAR Impact Sensitivity in Parking Mode Motion Detection Sensitivity Off Timer Battery Protection Vehicle Type Battery cutoff voltage Wintertime Battery Protection

Description
Select from Disabled/Lowest/Low/Mid/High for the sensitivity.
You can set the privacy recording feature to delete your recorded files after a set amount of time to protect the privacy of others. Select from OFF/1min (max. 2min)/3min (max. 4min)/G-Shock only for the privacy recording setting. If it is set to G-Shock only mode, then it is not consistently recorded. Select from Enabled/Disabled for the voice recording. Select from Disabled/Motion Detection/Time Lapse/Energy Saving for the parking mode. Select from 30 sec./1 min./2 min./3 min./4 min./5 min. for the parking mode waiting time (time to switch to parking mode). Select from Enabled/Disabled. Select from Enabled/Disabled.
Select one of the five parking mode sensitivity levels.
Select one of the five motion detection sensitivity levels. Select the desired record time. To turn off the record timer, select Disabled. Select from Enabled/Disabled for the battery protection. Select from Regular car/Hybrid car/Electric car for the vehicle type. Select the battery cutoff voltage for your type of vehicle (regular car/hybrid car/ electric car). Select the month(s) to apply the battery protection feature.

· To use parking mode, you must install the hardwiring cable. If continuous power is not supplied to the product, the product will stop recording when the vehicle engine is turned off.
· The vehicle battery will not be charged while the vehicle is parked. If you record in parking mode for an extended period, the vehicle’s battery may be depleted and you may not be able to start the vehicle.

· For more information about parking mode, refer to “3.6 Using parking mode” on page 21. · The battery cutoff voltage can be set only when the Battery Protection setting is set to Enabled. · If the off voltage value is too low, the product may consume the battery completely depending on the
conditions like the vehicle type or temperature.

Settings

7.4 Setting road safety features

From the mobile viewer, tap Dash Cam settings > Road Safety Settings to manage the road safety features settings.

Options

Description

Safety Cameras

Select from Enabled/Disabled for the safety cameras.

Mobile Zone Alert

Select from Enabled/Disabled for the mobile zone alert.

Vehicle Type

Select the vehicle type from Sedan/SUV/Truck (Bus).

Initialize ADAS

In Initialize ADAS, tap Initialize > OK to proceed with initializing.

FVDW (Front Vehicle Departure Warning)

Select from Enabled/Disabled for the FVDW feature.

FCWS (Forward Collision Warning)

Select from Disabled/Low/Mid/High for the sensitivity.

Low Speed FCWS

Select from Disabled/Low/Mid/High for the sensitivity.

LDWS (Lane Departure Warning)

Select from Disabled/Low/Mid/High for the LDWS sensitivity.

LDWS Speed

Select from 50km/h / 60km/h / 80km/h / 100km/h for the LDWS detection speed.

7.5 Configuring the system settings

From the mobile viewer, tap Dash Cam Settings > System Settings to configure the hardware system settings.

Options Language Volume Security LED Rear Camera LED Time Zone Daylight Saving Speed Unit Speed Stamp Wi-Fi Frequency Band Internet

Description Select the desired language. Select the desired volume level for each feature (Safety Cameras/ADAS/System). Select from Enabled/Disabled for the security LED. Select from Enabled/Disabled for the rear camera LED. Select the date and time. Select from Enabled/Disabled for the daylight saving. Select from km/h/mph for the speed unit. Select from Enabled/Disabled for the speed stamp. Select from 2.4GHz/5GHz for the Wi-Fi frequency. Select from Enabled/Disabled for Internet mode.

If you select 0 for the volume level, the voice guidance will be disabled.

8. Upgrading the firmware
A firmware upgrade is provided to enhance the product’s features, operation or to increase stability. For optimal operation of the product, ensure that you keep the firmware up to date. Follow the instructions to upgrade the firmware.
1 On your PC, open a web browser and go to https://www.thinkware.com/Support/Download. 2 Select the product and download the latest firmware upgrade file. 3 Unzip the downloaded file. 4 Disconnect power to the product and remove the memory card. 5 Open the memory card on a PC and copy the firmware upgrade file to the root folder of the memory
card.
6 While the power is disconnected from the product, insert the memory card into the memory card slot
on the product.
7 Connect the power cable to the product, and then turn on the power (ACC ON) or start the engine to
turn on the product. The firmware upgrade starts automatically, and the system will restart once the firmware update is completed.
Do not disconnect the power or remove the memory card from the product during the upgrade. Doing so may cause serious damage to the product, or to the data stored in the memory card. You can also update the firmware from the mobile viewer and the PC viewer. A notification pop-up will be displayed on the PC Viewer screen when a new update file becomes available.
33

9. Troubleshooting

The following table lists the problems users may encounter while using the product and measures to resolve them. If the problem persists after taking the measures provided in the table, contact the customer service center.

Problems Cannot power on the product The voice guide and/or buzzer do not sound. The video is unclear or hardly visible.
The memory card cannot be recognized.
The recorded video cannot be played on a PC.
GPS signal cannot be received.

Solution
· Make sure the power cable (the hardwiring cable or the optional car charger) is connected to the vehicle and the product properly.
· Check the vehicle’s battery level.
Check if the volume is set to the minimum.
· Ensure that the protective film on the camera lens has been removed. The video may look unclear if the protective film is still on the camera lens.
· Check the installation location of the front camera, turn on the product, and then adjust the camera’s viewing angle.
· Ensure that the memory card has been inserted in the correct direction. Before inserting the memory card, check the metal contacts on the memory card and the insertion direction marked on the product.
· Turn off the power, remove the memory card, and then check to ensure that the contacts in the memory card slot are not damaged.
· Ensure that the memory card is an authentic product distributed by THINKWARE. THINKWARE does not guarantee compatibility and normal operation of third-party memory cards.
The recorded videos are stored as MP4 video files. Ensure that the video player installed on your PC supports the playback of MP4 video files.
The GPS signal may not be received in out-of-service areas, or if the product is located between tall buildings. Also, GPS signal reception may not be available during storms or heavy rain. Try again on a clear day at a location that is known to have a good GPS reception. It may take up to 5 minutes until GPS reception is established.

Before contacting a service center
Please back up all important data stored in the memory card. The data in the memory card may be deleted during repair. Every product requested for repair is regarded as a device that has had its data backed up. The customer service center does not back up your data. THINKWARE is not responsible for any loss, such as data loss.

10. Specifications

To see the product specifications, refer to the following table.

Item Model name Dimensions Memory Camera sensor Video Recording mode Features
Acceleration sensor
GPS GNSS Bluetooth
Wi-Fi Power input
Power consumption
Auxiliary power unit LED indicator Alarm Operating temperature Storage temperature

XD350

Specification

Remarks Rear Camera: BCQH-10U (optional)

64 x 111.5 x 32 mm

microSD memory card

32 GB, 64 GB, 128 GB, 256 GB, 512 GB

8.46M pixels, 1/2.8″

Front: UHD (3840 x 2160) / H.265 / MP4

Option: QHD (2560 x 1440 @30fps) / H.265 / MP4

Continuous Rec, Incident Rec, Manual Rec, SOS Rec, Parking Rec (parking mode)

Super Night Vision (front only), Privacy Recording, Smart Parking Recording, Battery Protection, Thermal Protection

3-axis acceleration sensor (3D, ±3G)

5 levels for sensitivity adjustment available

Embedded GPS

Supports ADAS features (LDWS, LDWS Speed, FCWS, Low Speed FCWS, FVDW)

GPS/GLONASS

Standard

Bluetooth v2.1+EDR, v4.0, v4.2

Frequency

2.4 GHz 2.4835 GHz

Standard

2.4G / 5G (IEEE802.11 a/b/g/n/ac)

Frequency

2.4 GHz 2.4835 GHz / 5.15 GHz 5.85 GHz

DC 12 / 24 V supported

Rear Camera (BCQH-10U): DC 5 V supported

2ch: 5.4 W / 1ch: 3.9 W (mean)

Except for the fully charged supercapacitor / GPS Actual power consumption may vary depending on the usage conditions and environment.

Super capacitor

Security LED, REC LED, GPS LED, Wi-Fi LED

Built-in speakers

Voice guide (buzzer sounds)

14 140 / -10 60

-4 158 / -20 70

FCC Compliance Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to correct the interference by one of the following measures: · Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiver. · Connect the equipment into an outlet on a circuit different from which the receiver is connected. · Consult the dealer or an experienced radio/TV technician for help.
FCC Caution Any changes or modifications to the equipment not expressly approved by the party responsible for compliance could void your authority to operate the equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
IEEE 802.11b or 802.11g operation of this product in the USA is firmware-limited to channels 1 through 11.
FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body.
FCC ID: 2ADTG-U1000PLUS

Industry Canada Statement
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Ce dispositif est conforme à la norme CNR-247 d’Industrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.
Industry Canada Radiation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body.
Déclaration d’exposition aux radiations Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non con trôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. “This Class (B) digital apparatus complies with Canadian ICES-003.” “Cet appareil numérique de la classe (B) est conforme à la norme NMB-003 du Canada.”
IC: 12594A-U1000PLUS

Canada Availability Guarantee Garantie de disponibilité (Canada)
Repairability and Availability Information To comply with Québec’s Consumer Protection Act (Bill 29), this product includes information on the availability of spare parts, repair services, and repair instructions. Spare parts are covered under Thinkware’s limited warranty and available for purchase after the warranty period.
Information sur la réparabilité et la disponibilité Conformément à la Loi sur la protection du consommateur du Québec (projet de loi 29), ce produit comprend des renseignements sur la disponibilité des pièces de rechange, des services de réparation et des instructions de réparation. Les pièces de rechange sont couvertes par la garantie limitée de Thinkware et disponibles à l’achat après la période de garantie.
Scan the QR code here for more information. Scannez le code QR ici pour plus d’informations.

http://www.thinkware.com
Ver. 1.1 (Dec. 2025)

Documents / Resources

THINKWARE XD350 Dash Camera [pdf] User Guide
XD350, XD350 Dash Camera, Dash Camera, Camera

References

User Manual

THINKWARE XD350 Dash Camera

Specifications

Product Information

Product overview

Part names

Installing the product

Connecting the power cable

Connecting the car charger

Securing the rear camera

Using the mobile viewer

Installing the PC viewer

Documents / Resources

References

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