If you are having issues pairing your smart device to a Telstra NBN network using the Gen2 Smart Modem, please try the following fix:
- Login the router’s setting page by typing http://mymodem.com into any web browser that is connected to current wifi
- Username: admin
- Password: Telstra (upper case T)
- Please Note: Your username and password may be different.
- Click on WIFI (top bar, 3rd icon from the left)
- Click on the 2.4GHz tab, scroll to the bottom and uncheck “Band Steering Enabled”
- Click on Guest 1 (May appear as Guest 2.4Ghz)
- Scroll down to WIFI Network, and click ‘Enabled’
- Make sure Band Steering Enabled is unchecked
- Take note of the Network name and key (password)
- Save setting.
- Connect your phone to this wifi network (it should appear on wifi available networks on the phone).
- Reset the Smart device so it is in pairing mode.
- Open the Laser Smart Home app and add a device.
- Select your product from the list.
- When asked for the WIFI name and password, type in the one you noted down (Step 7).
- When the device is added and configured, you can change the WIFI connection to the original one.
Documents / Resources
 | Telstra NBN network using the Gen2 Smart Modem |
References
- User Manualmanual.tools
Published: October 26, 2021
Updated: October 28, 2021
I’m trying to connect a Sony Bravia Smart TV with wi-fi adaptor specified for the model of the TV to my Telstra Smart Modem gen 2.
Not sure how to go about same.
Have instructions from TV manual but still not sure what to do.
Wi-fi adaptor supports WPA2-PSK encryption.
Any help would be greatly appreciated.
Thank you
Not sure how to go about same.
Have instructions from TV manual but still not sure what to do.
Wi-fi adaptor supports WPA2-PSK encryption.
Any help would be greatly appreciated.
Thank you
How do I connect a Sony Bravia Smart TV with a Wi-Fi adapter to the Telstra Smart Modem Gen 2?
To connect your Sony Bravia TV to the Telstra Smart Modem Gen 2, you will need the Wi-Fi Network Name (SSID) and the Wi-Fi Password (Security Key) found on the magnet or sticker located on the bottom or back of your modem.
If your TV or adapter is having trouble finding or staying connected to the network, it may be due to 'Band Steering,' which merges the 2.4GHz and 5GHz signals. You can try the following steps to create a dedicated connection for your device:
http://mymodem.Once Band Steering is disabled, your modem will broadcast two separate signals. Use your TV's network settings menu to search for available networks, select your Telstra network name, and enter the password when prompted. Since your adapter supports WPA2-PSK, it is compatible with the default security settings of the Gen 2 modem.
Read the full Q&A page