CISCO Unified Communications Manager IM and Presence Service User Guide

Learn about the features and compatibility of Cisco Unified Communications Manager IM and Presence Service. Find documentation for Release 12.5(1) and get guidance on system setup and configuration. Deployment options and version requirements are outlined.

CISCO Unified Contact Center Enterprise User Guide

Discover how to install and configure the Outbound Option for Unified Contact Center Enterprise, including dialers, port mapping, network VRUs, media routing, and more. This user manual provides step-by-step instructions for Cisco's Unified CCE system, helping you optimize your contact center's outbound calling capabilities. Master the installation process and gain insight into configuring various components to enhance your contact center's efficiency. Refer to the Configuration Guide for Cisco Unified ICM/Contact Center Enterprise for more comprehensive details.