RingCentral University Contact Center Admin Resources User Guide
This user manual provides valuable information for RingCentral University Contact Center Admin Resources. Learn how to navigate through the CXone Help Center, RingCentral Support and Training Dashboard. Discover tips and tricks on creating new employees, managing users and accessing reports. Get started with online courses, demos and exams offered by RingCentral University. Optimize your experience with the Report Selector and Data Dictionary. Enhance your proficiency and prioritize skills with ACD Skills versus ACD Users. Download templates for managing multiple users and existing stations. Reference this article to determine if your environment is Central or User Hub.