T-Mobile TMO-SUT-02 SyncUP Tracker
Specifications
- Product: TRACKER
- Accessories: Lanyard, USB charging cable
- Features: Power button, LED indicator, light sensor, speaker, IMEI number, QR Code, USB type-C port
- Charging Time: Approximately 2 hours for a full charge
What’s inside
Get to know your TRACKER
- Power button – Press and hold for 5 seconds to turn the TRACKER on/off.
- LED indicator – Displays TRACKER status.
- Light sensor – Detects changes in light.
- Speaker – Audible feedback from device.
- IMEI number – Refer to this number for set up if needed.
- QR code – Scan to pair the TRACKER during set up in the app.
- USB type-C port – Charger attaches here during charging.
Charge your TRACKER
Step 1: Charge your TRACKER
- Insert the USB charging cable into your TRACKER, attach it to a USB-C power adapter (not included), and connect it to a power outlet
- The LED indicator will be yellow when charging and solid green when fully charged.
Helpful tip: Before using your TRACKER for the first time, please allow approximately two hours for a full charge.
Download the app
Step 2: Download the app
- Scan the QR code or visit https://t-mo.co/tracker to get the app.
- Open the app on your smartphone, log in, and follow the step-by-step instructions to start using your TRACKER.
Support
Still need help?
Reach out to our T-Mobile Team of Experts, who are available 24/7.
How to reach us:
From your T-Mobile phones, please dial 611, or from any phone dial 1−800−936−8997.
Call Us-TTY
TTY service is available for the hearing and speech-impaired. Hours are 5:00 am to 10:00 pm PT, daily. Call us toll-free at 1−877−296−1018. For access to our T-Mobile Support Community, visit: https://support.t-mobile.com
Additional information
Approved firmware versions
This device will only operate with firmware versions that have been approved for use by your wireless carrier and the device manufacturer. If unauthorized firmware is placed on the device, it will not function.
Information about safeguarding devices
We encourage customers to take appropriate measures to secure their devices and invite them to take advantage of the features available on this device to help secure it from theft and/or other unauthorized access and use. This device has a locking function (e.g., user-defined codes or patterns) that can serve as a first line of defense against unauthorized use or access to stored information. Preloaded security applications that allow customers to track or locate misplaced devices can be found on several devices. Lost or stolen devices should be immediately reported to your wireless carrier so that proper measures can be taken to protect accounts. For additional information, visit your wireless carrier’s Privacy Policy. Additional information: Qualifying plan, ap,p and GPS signal is required. All illustrations and images are simulated. Coverage is not available in some areas. See Terms and Conditions (including arbitration provision) at T-Mobile.com, MetrobyT-Mobile.com, or AssuranceWireless.com for additional information, restrictions and details. T-Mobile, the T logo, Magenta and the magenta color are registered trademarks or Deutsche Telekom AG.
SyncUP TRACKER and SyncUP TRACKER logo are trademarks of T-Mobile.
©2024 T-Mobile USA, Inc. P788751
FAQ
- Q: What should I do if unauthorized firmware is placed on the device?
- A: If unauthorized firmware is detected on the device, it will not function properly. It is recommended to only use approved firmware versions provided by your wireless carrier and the device manufacturer to ensure proper functionality.
- Q: How can I contact customer support for further assistance?
- A: You can reach out to our T-Mobile Team of Experts for assistance. Dial 611 from your T-Mobile phone or call 1-800-936-8997 from any phone. TTY service is also available for the hearing and speech impaired at 1-877-296-1018.
Documents / Resources
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T-Mobile TMO-SUT-02 SyncUP Tracker [pdf] User Guide TMO-SUT-02, 2ASXC-TMO-SUT-02, 2ASXCTMOSUT02, TMO-SUT-02 SyncUP Tracker, SyncUP Tracker, Tracker |