D100 Server
“
Product Information
Specifications:
- Model: D100
- Server: HPE ProLiant DL20 Gen11
- Manufacturer: Symetrix
Product Usage Instructions
Important Safety Instructions:
- Read all provided instructions carefully.
- Keep the instructions for future reference.
- Follow all warnings and instructions given.
- Do not use the product near water or expose it to liquids.
- Clean the product only with a dry cloth.
- Ensure proper ventilation by not blocking any openings.
- Install the product according to the manufacturer’s
guidelines. - Avoid placing the product near heat sources.
- Handle exposed I/O terminals with proper ESD control and
grounding. - Avoid pinching or walking on the power cord.
Additional Instructions:
- Use only manufacturer-specified attachments/accessories.
- Use with specified carts/stands to prevent tip-over
injuries. - Unplug during lightning storms or prolonged periods of
non-use. - Refer servicing to qualified personnel if the product is
damaged or malfunctions.
Getting Help
- Tel: +1.425.778.7728 ext. 5
- Email: support@symetrix.co
- Website: https://www.symetrix.co
FAQ
Q: Are there any user-serviceable parts inside the D100?
A: No, there are no user-serviceable parts
inside this product. Please refer all servicing to qualified
personnel as instructed in the manual.
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QUICK START GUIDE: D100
What Ships in the Box
Important Safety Instructions
· D100 hardware unit.
1. Read these instructions.
The D100 utilizes an HPE ProLiant DL20 2. Keep these instructions.
Gen11 server. For additional information on 3. Heed all warnings.
the HPE ProLiant DL20 Gen11, regarding 4. Follow all instructions.
hardware specifications, regulatory
compliance, or iLO, visit the HPE website at https://support.hpe.com/connect/s/product
5. Do not use this apparatus near water. This apparatus shall not be exposed to dripping or splashing and no objects filled with
· Front Plate Bezel
liquids, such as vases, shall be placed on
· 2 x Power Cables
the apparatus.
·
· RackMounting Hardware
6. Clean only with dry cloth.
· HPE Documentation
7. Do not block any ventilation openings.
· This Quick Start Guide
Install only in accordance with the
What You Need to Provide
manufacturer’s instructions. 8. Do not install near any heat sources such
· Windows PC with: · 1 GHz or higher processor · Windows 10 or higher · 2 GB free storage space · 1280×1024 graphics capability · 16-bit or higher colors · Internet connection
as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
9. Ensure proper ESD control and grounding when handling exposed I/O terminals.
10. Protect the cord from being walked on or
pinched particularly at plugs, convenience receptacles, and the point where they exit
·
· 8 GB or more of RAM as required by
from the apparatus.
your operating system
11. Only use attachments/accessories
· Network (Ethernet) interface
specified by the manufacturer.
· CAT5 (CAT6 recommended)
Getting Help
Symetrix Composer®, the Windows software that configures the Server D100 hardware, includes a help file which acts as a complete User’s Guide for hardware and software configuration. For questions beyond the scope of this Quick Start Guide, contact the Integrator Support Team:
Tel: +1.425.778.7728 ext. 5 Email: support@symetrix.co Web: https://www.symetrix.co
12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/ apparatus combination to avoid injury from tip-over.
13. Unplug this apparatus during lightning storms or when unused for long periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug cord is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
CAUTION
RISK OF ELECTRIC SHOCK DO NOT OPEN
WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK DO NOT EXPOSE THIS EQUIPMENT TO RAIN OR MOISTURE
AVIS: RISQUE DE CHOC ELECTRIQUE NE PAS OUVRIR
SEE OWNERS MANUAL. VOIR CAHIER D’INSTRUCTIONS. No user serviceable parts inside. Refer servicing to qualified service personnel.
Il ne se trouve a l’interieur aucune piece pourvant entre reparée l’usager. S’adresser a un reparateur compétent.
The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user of the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. The exclamation point within an equilateral triangle is intended to alert the user of the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product (i.e. this Quick Start Guide).
User Serviceable Parts: There are no user serviceable parts inside this Symetrix product. In case of failure, customers inside the U.S. should refer all servicing to the Symetrix factory. Customers outside the U.S. should refer all servicing to an authorized Symetrix distributor. Distributor contact information is available online at: https://www.symetrix.co.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiver. · Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected. · Consult the dealer or an experienced radio/TV technician for help. Modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment under FCC rules. Cet appariel numerique de la classe B respecte toutes les Exigences du Reglement sur le materiel brouilleur du Canada.
PN 53-0097-B 06/25
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QUICK START GUIDE: D100
Declaration of Conformity
We, Symetrix Incorporated, 12123 Harbour Reach Dr Ste 106, Mukilteo, Washington 98275, USA, declare under our sole responsibility that the following products: Model: D100 The D100 DSP Server, integrates the HPE ProLiant DL20 Gen11 server as a core component, to which this declaration relates, are in conformity with the provisions of the following European Regulations, including all amendments, and with national legislation implementing these Regulations:
EN 62368-1:2014, EN 62479:2010 EN 55032:2015 EN 55035:2017 EN 61000-3-2, EN 61000-3-3 IEC 62368-1, FCC Part 15, ICES-003, UKCA, EAC, RoHS, REACH (Health/Environmental)
The technical construction file is maintained at: Symetrix Inc. 12123 Harbour Reach Dr Ste 106 Mukilteo, WA. 98275 USA Date of issue: August 28th, 2024 Place of issue: Mukilteo, Washington, USA
Mark Graham, CEO For and Behalf of Symetrix Incorporated
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QUICK START GUIDE: D100
Powering On
1. Connect power to one or both rear power inputs. For full redundancy, both inputs should be used and ideally connected to separate electrical circuits. While only one power input is required for operation, the front panel Health LED will flash amber and diagnostic errors will appear in Composer if only a single power source is used.
2. Allow approximately 2 minutes for the initial low-level boot process. During this time, the Power On LED will remain amber.
3. If the Power On LED (front panel button 4) does not turn green automatically, press the button manually. The LED should then switch to green.
4. The internal fans will spin up to full speed while the Symetrix firmware loads and system checks are performed. This phase can last up to 4 minutes.
5. Once the boot process is complete, the fans will slow down to a normal operating speed, adjusted based on the ambient temperature, and the D100 will be ready for use in Composer.
Installing and Removing the Front Bezel
To Install the Front Bezel
1. Attach the front bezel to the right chassis ear. 2. Press and hold the front bezel release latch. 3. Close the front bezel. 4. (Optional) Install the Kensington security lock.
Front Panel Features
4
5
1
2
3
6
7
1. 500 GB System SSD 2. 500 GB Media SSD 3. Keyboard/Mouse USB Ports used for factory reset 4. Power On/Standby button and system power
· Solid green — System on · Flashing green — Performing power-on sequence · Solid amber — System in standby · Off — No power present 5. Health LED · Solid green — Normal · Flashing green — iLO is rebooting · Flashing amber — System degraded · Flashing red — System critical 6. NIC status LED · Solid green — Linked to network · Flashing green — Network active · Off — No network activity 7. UID button/LED · Solid blue — Activated · Flashing blue — 1 flash per second — Locating, remote
management, or firmware upgrade in progress · 4 flashes per second — iLO manual reboot sequence initiated · 8 flashes per second — iLO manual reboot sequence in progress
To Remove the Front Bezel
1. Press and hold the front bezel release latch. 2. Lift off the front bezel
Rear Panel Features
12 3
8
7
9
456
1. iLO Lan Port (1 GbE)
2. Control Lan Port (1 GbE)
3. Primary Dante Lan Port (1 GbE)
4. Secondary Dante Lan Port (1 GbE)
5. VGA Video Output | Used for factory reset
6. Display Port Video Output | Not used
7. Hot Swapable Power Supply Unit 1 — 500 W
8. Hot Swapable Power Supply Unit 2 — 500 W
9. Keyboard/Mouse USB Ports used for factory reset
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QUICK START GUIDE: D100
Rack-Mounting Hardware Installation Instructions
1. Attach the inner rails to the server:
· Insert the spools on the sides of the server through the keyed slots on the rails
5. To install the mounting rails in a threaded round-hole rack, do the following:
· Remove the pins and washers from the mounting rails
· Slide the rail towards the rear panel to lock it into place
2. Locate the orientation markers on the mounting rails
· The front end of the rails is marked as FRONT LEFT or FRONT RIGHT
· The other end of the rails is marked as REAR
· Position the holes on the mounting flanges against the threaded holes on the rack post
· Install the rack mounting screws
6. Install the server into the rack 3. Extend the mounting rails to align with the depth of the rack 4. To install the mounting rails in a round-hole or square-hole rack,
insert the pins on the mounting flanges into the rack post holes
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Software Installation Composer ® software provides real-time set-up and control of Server D100 from a Windows PC environment.
1. Download the Composer software installer (version 9.0 or higher) from the Symetrix web site (https://www.symetrix.co).
2. Double-click on the downloaded file and follow the on-screen directions to install.
After installing the software, refer to the Help File for full connection and configuration information.
Network Setup About DHCP Server D100 boots with DHCP enabled by default. This means that as soon as you connect it to a network, it will look for a DHCP server in order to obtain an IP address. If a DHCP server is present, Server D100 will obtain an IP address from it. This process may take several minutes. With your PC attached to the same network, and thus getting its IP address from the same DHCP server, all will be ready to go.
If you are on your own private network, directly or indirectly connected to the device, you may allow it to choose an automatic IP address or you may choose to assign it a static IP address. If you are building your own separate network with static assigned addresses, you may consider using an IP address from one of the “Private-Use” networks noted in RFC-1918:
· 172.16.0.0/12 = IP addresses 172.16.0.1 through 172.31.254.254 and a subnet mask of 255.240.0.0
· 192.168.0.0/16 = IP addresses 192.168.0.1 through 192.168.254.254 and a subnet mask of 255.255.0.0
· 10.0.0.0/8 = IP addresses 10.0.0.1 through 10.254.254.254 and a subnet mask of 255.0.0
Configuring IP Parameters Locating Hardware Discover and connect to device hardware with the Composer Locate Hardware dialog (found in Hardware menu), or click the Locate Hardware icon in the tool bar, or on a particular unit icon.
If your network does not have a DHCP server, Server D100 will not be able to obtain an IP address. While waiting, Server D100 will default to a private IP address in the range of 169.254.x.x where x.x is the last four alphanumeric characters of Server D100’s MAC address (MAC address hex value is converted to decimal for IP address) Server D100’s MAC address can be found on a sticker on the top of the hardware.
When there is no DHCP server present to assign IP addresses to the Server D100, or your PC, you may need to configure your PC with a static IP in the range of 169.254.x.x with a Subnet Mask of 255.255.0.0 in order to communicate with Server D100 in a direct connect mode. However, if your PC is using the default network settings, it should also have automatically self-assigned a similar private IP address in the range of 169.254.x.x, and if this is the case, you should be able to connect to Server D100 directly.
Even if the PC’s default settings have been changed, Server D100 will try to establish communications by setting up appropriate routing table entries to reach devices with 169.254.x.x addresses.
Connecting to Device from Host Computer on Same LAN The Symetrix device and host computer require the following:
1. IP Address The unique address of a node on a network
IP Configuration with Composer
The Composer Locate Hardware dialog will scan the network and list available components. Select the unit you wish to assign an IP address to and click the Properties button. If you wish to assign the device a static IP address, select “Use the following IP address” and enter the appropriate IP address, subnet mask and gateway. Click OK when finished. Now, back in the locate hardware dialog, ensure the device is selected and click “Select Hardware Unit” to use this hardware in your Site File. Close the Locate Hardware dialog. Factory Reset To be used under the supervision of technical support. The device has the ability to reset its network configuration, reverting to factory defaults. Any upgrade licenses applied to the device will be maintained after the factory reset.
This process will need a monitor and keyboard connected directly to the unit. 1. Make sure the unit is powered off.
2. Connect a USB keyboard and monitor to the VGA port.
3. Power on the unit.
2. Subnet Mask Configuration that defines which IP addresses are included in a particular subnet.
3. Default Gateway (optional) The IP address of a device that routes traffic from one subnet to another. (This is only needed when the PC and device are on different subnets.)
If you are putting a device on an existing network, a network administrator should provide the above information or it may have been provided automatically by a DHCP server. For security reasons, it may not be recommended to put AV system devices directly on the Internet. If you do, a network administrator or your Internet Service Provider can provide the above information.
4. Wait approximately 2 minutes for startup screens to finish. 5. When a menu appears with a countdown, press the down arrow
key on the keyboard to pause the countdown.
6. Use the arrow keys to select the option labeled “Factory reset.”
7. The unit will ask you to confirm. Select “Yes, factory reset this unit.”
8. The system will reset and then automatically reboot.
www.symetrix.co | support@symetrix.co | +1.425.778.7728
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Symetrix Limited Warranty
By using Symetrix products, the Buyer agrees to be bound by the terms of this Symetrix Limited Warranty. Buyers should not use Symetrix products until the terms of this warranty have been read.
What is Covered by this Warranty:
Symetrix, Inc. expressly warrants that the product will be free from defects in material and workmanship for five (5) years from the date the product is shipped from the Symetrix factory. Symetrix’s obligations under this warranty will be limited to repairing, replacing, or partially crediting original purchase price at Symetrix’s option, the part or parts of the product which prove defective in material or workmanship within the warranty period provided that the Buyer gives Symetrix prompt notice of any defect or failure and satisfactory proof thereof. Symetrix may, at its option, require proof of the original date of purchase (copy of original authorized Symetrix Dealer’s or Distributor’s invoice). Final determination of warranty coverage lies solely with Symetrix. This Symetrix product is designed and manufactured for use in professional audio systems and is not intended for other usage. With respect to products purchased by consumers for personal, family, or household use, Symetrix expressly disclaims all implied warranties, including, but not limited to, warranties of merchantability and fitness for a particular purpose. This limited warranty, with all terms, conditions and disclaimers set forth herein, shall extend to the original purchaser and anyone who purchases the product within the specified warranty period from an authorized Symetrix Dealer or Distributor. This limited warranty gives the Buyer certain rights. The Buyer may have additional rights provided by applicable law.
What is not Covered by this Warranty:
This warranty does not apply to any non-Symetrix branded hardware products or any software even if packaged or sold with Symetrix Products. Symetrix does not authorize any third party, including any dealer or sales representative, to assume any liability or make any additional warranties or representations regarding this product information on behalf of Symetrix. This warranty also does not apply to the following:
1. Damage caused by improper use, care, or maintenance or failure to follow the instructions contained in the Quick Start Guide or Help File (In Composer: Help > Help Topics).
2. Symetrix product that has been modified. Symetrix will not perform repairs on modified units.
3. Symetrix software. Some Symetrix products contain embedded software or apps and may also be accompanied by control software intended to be run on a personal computer.
4. Damage caused by accident, abuse, misuse, exposure to liquids, fire, earthquake, acts of God, or other external causes.
5. Damage caused by improper or unauthorized repair of a unit. Only Symetrix technicians and Symetrix international distributors are authorized to repair Symetrix products.
6. Cosmetic damage, including but not limited to scratches and dents, unless failure has occurred due to a defect in materials or workmanship within the warranty period.
7. Conditions caused by normal wear and tear or otherwise due to the normal aging of Symetrix products.
8. Damage caused by use with another product.
9. Product on which any serial number has been removed, altered, or defaced.
10. Product that is not sold by an authorized Symetrix Dealer or Distributor.
Buyer Responsibilities: Symetrix recommends the Buyer make backup copies of Site Files before having a unit serviced. During service it is possible that the Site File will be erased. In such an event, Symetrix is not responsible for the loss or the time it takes to reprogram the Site File.
Legal Disclaimers and Exclusion of other Warranties: The foregoing warranties are in lieu of all other warranties, whether oral, written, express, implied or statutory. Symetrix, Inc. expressly disclaims any IMPLIED warranties, including fitness for a particular purpose or merchantability. Symetrix’s warranty obligation and Buyer’s remedies hereunder are SOLELY and exclusively as stated herein.
Limitation of Liability: The total liability of Symetrix on any claim, whether in contract, tort (including negligence) or otherwise arising out of, connected with, or resulting from the manufacture, sale, delivery, resale, repair, replacement, or use of any product will not exceed the retail price of the product or any part thereof which gives rise to the claim. In no event will Symetrix be liable for any incidental or consequential damages including but not limited to damage for loss of revenue, cost of capital, claims of Buyers for service interruptions or failure to supply, and costs and expenses incurred in connection with labor, overhead, transportation, installation or removal of products, substitute facilities or supply houses.
Servicing a Symetrix Product: The remedies set forth herein shall be the Buyer’s sole and exclusive remedies with respect to any defective product. No repair or replacement of any product or part thereof will extend the applicable warranty period for the entire product. The specific warranty for any repair will extend for a period of 90 days following the repair or the remainder of the warranty period for the product, whichever is longer.
Residents of the United States may contact the Symetrix Technical Support Department for a Return Authorization (RA) number and additional inwarranty or out-of-warranty repair information.
If a Symetrix product outside of the United States requires repair services, please contact your regional Symetrix distributor for instructions on how to obtain service.
A product may be returned by Buyer only after a RA number has been obtained from Symetrix. Buyer will prepay all freight charges to return the product to the Symetrix factory. Symetrix reserves the right to inspect any products which may be the subject of any warranty claim before repair or replacement is carried out. Products repaired under warranty will be returned freight prepaid via commercial carrier by Symetrix, to any location within the continental United States. Outside the continental United States, products will be returned freight collect.
Advance Replacements: Units which are out of warranty or sold outside the United States do not qualify for Advance Replacement. In-warranty units that fail within 90 days, may be replaced or repaired depending on available service inventory at Symetrix’s discretion. Customer is responsible for return shipping of equipment to Symetrix. Any repaired equipment will be shipped back to customer at Symetrix’ cost. Advance replacements will be invoiced as a normal sale through authorized Symetrix dealers and distributors. The defective unit must be returned 30 days from RA issue date and will be credited against the replacement unit invoice after it has been evaluated by our service department. If no problem is found, an evaluation fee will be deducted from the credit.
Units returned without a valid Return Authorization number may be subject to significant delays in processing. Symetrix is not liable for delays due to equipment returned without a valid Return Authorization number.
Returns and Restocking Fees All returns are subject to approval by Symetrix. No credit will be issued for any item returned after 90 days from the invoice date.
Return due to Symetrix Error or Defect Units returned within 90 days will not be subject to a restocking fee and credited in full (including freight). Symetrix assumes cost of return shipping.
Return for Credit (not due to Symetrix error): Units in a factory sealed box and purchased within 30 days can be returned without a restock fee in exchange for a PO of greater value. Symetrix is not liable for return shipping.
Restock Fee Schedule for Returns for Credit (not due to Symetrix error): Factory Seal Intact
· 0-30 days from invoice date 10% if no replacement PO of equal or greater value is placed.
· 31-90 days from invoice date 15%.
· Returns not accepted after 90 days.
Factory Seal Broken
· May be returned up to 30 days and the restocking fee is 30%.
Symetrix is not liable for return shipping.
Out of Warranty Repairs Symetrix will attempt to repair units outside of warranty for up to seven years from the invoice date, but repairs are not guaranteed.
The Symetrix web site lists partners who are authorized and qualified to perform repairs on units beyond seven (7) years from invoiced date. Repair rates and turnaround times for out of warranty Symetrix equipment are set solely by these partners and are not dictated by Symetrix.
HPE Limited Warranty The Server D100 is covered under a 5-year Basic Support Service Level. More information can be found at:
https://www.hpe.com/us/en/collaterals/collateral.a00108652enw.html
© 2025 Symetrix, Inc. All rights reserved. Specifications subject to change.
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Documents / Resources
 |
Symetrix D100 Server [pdf] User Guide D100-QSG-53-0097-B, D100 Server, D100, Server |