User Manual
Hub 3
Dear customer,
Thank you for purchasing our product. Please read the following instructions carefully before first use and keep this user manual for future reference. Pay particular attention to the safety instructions. If you have any questions or comments about the device, please visit our customer support page: www.alza.cz/EN/kontakt.
Importer Alza.cz a.s., Jankovcova 1522/53, Holešovice, 170 00 Praha 7, www.alza.cz
Package Contents
List of Components
Preparation
You will need:
- A smartphone or tablet with Bluetooth 4.2 or later
- The latest version of our app (available on the Apple App Store or Google Play)
- A Switch Bot account — register through the app or sign in if you already have one.
https://apps.apple.com/cn/app/switchbot/id1087374760
https://play.google.com/store/apps/details?id=com.theswitchbot.switchbot&hl=en
iOS and Android system requirements:
https://support.switch-bot.com/hc/en-us/articles/12567397397271
Add Your Hub 3 to Our App
Open our app and sign in to your account. Tap the “+” icon in the top right corner of the home screen, select “Add Device,” then find and tap the Hub 3 icon. Follow the on-screen instructions to complete setup.
Precautions
- Use only a 5V 2A power adapter to connect your Hub 3. Using other adapters may damage the device or affect performance.
- Do not use uncertified adapters without safety certifications.
- The included cable contains a built-in temperature and humidity sensor. Avoid stretching or pulling it, as this may disrupt data transmission.
- Do not pull the wall mounting bracket with excessive force to avoid damaging the device or wall.
- Only use a USB Type-C cable to power your Hub 3.
- If you experience any malfunctions, contact us for support.
Usage Instructions
Add appliances or devices you want to control via your Hub 3:
- IR Remote Controls
Access your Hub 3’s function page and follow the in-app instructions to add IR remote controls. The maximum IR range is 30 m (98 ft). - Switch Bot Devices
Go to Devices & Scenes > Manage Devices, then select the Switch Bot devices you want to control through your Hub 3. - Third-Party Bluetooth Devices
Go to Devices & Scenes > Manage Devices > Third-party Control and follow the prompts to add your devices.
Installation
Placement Tips:
- Make sure the appliance you want to control is within Hub 3’s infrared range.
- Infrared signals can be blocked by walls or other objects, so ensure there are no obstacles between Hub 3 and your appliance.
- Position your appliance at a suitable angle to Hub 3 and ensure it’s working properly.
- For a stronger internet connection, place Hub 3 as close to your router as possible.
Method 1: Desktop Mounting
First, route the sensor cable through the base.
Then, connect it to the type-c input (INPUT) port on your Hub 3 and arrange the cable neatly.
Finally, clamp your Hub 3 onto the base as shown in the illustration.
Method 2: Wall Mounting (with Tape)
First, remove the bracket form the base.
Then, connect it to the type-c input (INPUT) port on your Hub 3 and arrange the cable neatly.
After that, clamp your Hub 3 onto the mounting bracket, as shown in the illustration.
Then, attach the provided 3M Tape onto the mounting bracket. (Do not remove the tape liner yet)
Next, attach your device to the selected position.
Note:
- Make sure the surface is clean, flat, dry, and free of dust. Avoid installing on powdery walls, loose wood, or other unstable surfaces.
- Test the location to confirm it’s within range for controlling both infrared and Bluetooth devices.
- Press firmly for 2 minutes to remove air bubbles and ensure a secure fit. Avoid pressing on the screen.
- In cold conditions, warm the adhesive with a hair dryer to improve adhesion.
Method 3: Wall Mounting (with Screws)
First, remove the bracket from the Base
Then, select an installation position and attach the positioning tape.
Note:
- Before attaching the tape, ensure the installation location is within the connectivity range for controlling infrared remote controls and Bluetooth devices.
Tools needed for the installation:
- Electric drill
- Rubber hammer
- Phillips screwdriver
Note:
- Consult with a professional driller if needed.
After that, drill two holes using the positioning tape as a guide. Insert the wall plugs with a rubber hammer, then remove the tape.
Then, align the mounting bracket with the holes and insert the two screws. Partially tighten them, adjust the bracket, then fully tighten to secure it.
Then, connect it to the type-c input (INPUT) port on your Hub 3 and arrange the cable neatly.
After that, clamp your Hub 3 onto the mounting bracket. If properly positioned, you will hear a click.
Removal
Hold Hub 3 firmly with one hand. Push upward from the bottom edge with steady force until it detaches.
Disclaimer
- The company is not responsible for any loss or damage resulting from improper or incorrect use of this product.
- The company is not liable for property damage or consequences caused by use outside the product’s intended purpose or contrary to manufacturer guidelines.
- Do not connect this product to life support equipment. The company is not responsible for any loss or damage resulting from such use.
- The company does not accept responsibility for building damage or other losses caused by the installation, disassembly, or handling of this product.
Device Indicator Light Status
Adding Device
| Device Status | Description |
| Indicator light flashes rapidly | In pairing mode |
| Indicator light flashes slowly | Connecting to the network |
| Indicator light flashes once | Remote control added or device used once via app |
Upgrading Firmware
| Device Status | Description |
| Indicator light flashes slowly and an upgrade icon appears on the device screen | Firmware upgrade started |
| Indicator light flashes slowly and the device screen indicates that the firmware upgrade is complete | Firmware upgraded successfully |
| Indicator light is off | Successfully connected to the network |
Learning Remote Control
| Device Status | Description |
| Indicator light lights up for 2 seconds and then goes off | Ready to learn remote control |
| Indicator light flashes twice after you press your remote control | Remote control learned successfully |
| Indicator light flashes once after 10seconds | Learning timeout. Failed to learn remote control |
Temperature and Humidity Alerts
| Device Status | Description | What to Do |
| The device beeps and an alert appears on the device screen | Temperature or humidity reaches the set alert threshold |
Press any button to clear the alert or wait 30 seconds for it to stop automatically. |
Firmware Recovery
| Device Status | Description | What to Do |
| A firmware recovery icon appears on the screen | The device’s firmware needs to be recovered | Follow the in-app instructions to complete the recovery |
Troubleshooting
If you have difficulty adding remote controls to your Hub 3, please scan the QR code below for solutions.
https://support.switch-bot.com/hc/en-us/articles/8069379964695
If your Hub 3 shows incorrect temperature or humidity readings, please scan the QR code below for solutions.
https://support.switch-bot.com/hc/en-us/articles/9747052703895
Restoring to Factory Settings
Press and hold the On/Off button for 15 seconds to reset the device. This will erase all paired devices and restore default settings.
Firmware Upgrades
To improve user experience, we regularly release firmware updates that add new features and fix software issues. When a new version is available, you’ll receive an upgrade notification in our app.
Ensure the product is powered on and your smartphone is within range during the update to avoid interruptions.
Recovering the Firmware
- Disconnect the sensor cable from your Hub 3. While reconnecting it, press and hold the Kata button until the icon appears.
- In the app, go to Profile > Firmware Recovery and select your Hub 3.
Note: Recovery may take 15–30 minutes.
Setting Up Matter
Please scan the QR code below for Matter setup guide.
For iOS users:
https://support.switch-bot.com/hc/en-us/articles/28615495530519
For Android users:
https://support.switch-bot.com/hc/en-us/articles/28615513028759
Setting up Alexa
Alexa Setup Guide
https://support.switch-bot.com/hc/en-us/articles/20694643395863
Voice control of scenes with Alexa
https://support.switch-bot.com/hc/en-us/articles/18659736438295
Commands for controlling IR appliances with Alexa
https://switchbot.zendesk.com/hc/en-us/articles/360039685774
Specifications
| Material | PC + ABC + Aluminum alloy |
| Size | 126 x 94 x 38 mm |
| Type-C Port (INPUT) | 5V  2A |
| Type-C Port (OUTPUT) | 5V500mA |
| Operating Temperature | -20 °C to 65 °C |
| Operating Humidity | 0% to 90% RH |
| Infrared Emission Range | Maximum 30 meters |
| Connectivity | 802.11 b/g/n, 2.4 GHz Wi-Fi + Bluetooth Low Energy |
| Operation frequency | 2402 – 2480 MHz |
| Maximum wireless output | ˂ 10dBm |
Temperature and Humidity Sensor
| Resolution | 0.1 °C, 1% RH |
| Temperature Range | -20 °C to 80 °C |
| Humidity Range | 0 to 99 % RH |
| Temperature Precision | -20 °C to 0 °C [+0.4 °C] 0 °C to 65 °C [+0.2 °C] 65 °C to 80 °C [+0.3 °C] |
| Humidity Precision | 0 to 10 % RH (+3 % RH) 10 % to 90 % RH (+2 % RH) 90 % to 99 % RH (+3 % RH) |
Warranty Conditions
Warranty policies may vary by country or region. For specific details such as the warranty period and coverage, please refer to the after-sales policy provided by the sales channel from which you purchased the product. If you need to request after-sales service, please contact the sales channel or authorized dealer where the product was purchased. Be sure to provide valid proof of purchase, such as an invoice or order number, to confirm your eligibility for service.
EU Declaration of Conformity
This product complies with the legal requirements of the following European Union directive(s): Directive No. 2014/53/EU.
WEEE
This product must not be disposed of as normal household waste in accordance with the EU Directive on Waste Electrical and Electronic Equipment (WEEE – 2012/19/EU).
Instead, it shall be returned to the place of purchase or handed over to a public collection point for the recyclable waste. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. Contact your local authority or the nearest collection point for further details. Improper disposal of this type of waste may result in fines in accordance with national regulations.
Documents / Resources
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SwitchBot Hub 3 All In One Smart Hub with Matter and Sensor Control [pdf] User Manual Hub 3, Hub 3 All In One Smart Hub with Matter and Sensor Control, All In One Smart Hub with Matter and Sensor Control, Smart Hub with Matter and Sensor Control, Matter and Sensor Control |