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Swiftel Voicemail System Voicemail Auto Attendant
Product Specifications
- Product Name: Voicemail System
- System Type: Menu Driven
- Main Features: Message playback, forwarding, replying, mailbox settings
- Customer Support: 24/7 at 605-696-HELP(4357)
- Website: www.swiftel.net
Product Usage Instructions
Accessing Voicemail:
When accessing your voicemail box for the first time, follow the prompts to set up your mailbox and record your name and greeting.
From Your Own Phone:
- Listen to any new messages.
- After messages, you will reach the Voicemail Main Menu with options listed below.
From Another Phone:
- Dial your voicemail number.
- Follow the voice prompts to access your voicemail.
Voicemail Main Menu:
| ACTION | KEY |
|---|---|
| Play Inbox Messages | 1 |
FAQ
- Q: How can I change my voicemail password?
- A: To change your voicemail password, navigate to the ‘Mailbox Settings’ option in the Voicemail Main Menu and follow the prompts to update your password.
- Q: Can I forward a voicemail message to another recipient?
- A: Yes, while listening to a message, use the delivery options menu to forward the message to another recipient by following the provided actions.
USING THE VOICEMAIL SYSTEM
The voicemail system is menu driven. Listen to the voice prompts and then press the keys on your phone to select which option you would like.
ACCESSING VOICEMAIL
- The first time you access your voicemail box you will be asked to set up your mailbox, and record your name and a greeting to be played by callers.
- When you have one or more unheard voice messages waiting, your phone will display a solid red light on the top of the phone.
FROM YOUR OWN PHONE:
- Dial *98 or 605-697-8700
- Enter your password or for first time access 112298#.
- If you have new messages, the messages will be identified.
- After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed in the next column.
FROM ANOTHER PHONE:
- From an external phone dial the voicemail access number 605-697-8700.
- When prompted, enter your 10-digit phone number.
- When prompted, enter your voicemail password + #..
- If you have new messages, the messages will be identified.
After hearing any new messages, you will be presented with the Voicemail Main Menu.
The Main Menu options are listed in the next column.
| ACTION | KEY |
| Play Inbox Messages | 1 |
| Send Messages | 2 |
| Work with Greetings | 3 |
| Mail Box Settings | 4 |
| Access Deleted Messages | 6 |
| Log on as a different user | 7 |
| Help | 0 |
| Exit Voicemail System | * |
MESSAGE PLAYBACK OPTIONS
While listening to your voicemail messages, the following options are available:
| ACTION | Before Message | During Message | After Message |
|
Skip Message |
#
(skips header, goes to message body) |
#
(skip to next message) |
N/A |
| Reply to Message | N/A | 4 | 4 |
| Save Message and go to next | N/A | 2 | 2 |
| Delete | N/A | 3 | 3 |
| Play Inbox Messages | 1 | N/A | 1 |
| Send Messages | N/A | 5 | 5 |
| Work with Greetings | 3
(main menu) |
||
|
Mailbox Settings |
4 (main menu) |
||
|
Access Deleted Messages |
6 (main menu) |
N/A |
After playing a deleted message, 2 to save, 3 permanently erase |
|
Log on as a different user |
7 (main menu) |
||
| Help | 0 | 0 | 0 |
| Return to Main Menu, Exit Voicemail System | * | * | * |
| (repeatedly, depending on how deep you are in the menu) | |||
| Increase volume | N/A | N/A | |
| Slow playback | N/A | N/A | |
| Pause playback (at other times, pauses activity for 30 secs) | N/A | N/A | |
| Speed playback | N/A | N/A | |
| Skip back 5 secs | N/A | N/A | |
| Skip forward 5 secs | N/A | N/A | |
FORWARDING A MESSAGE
While listening to messages, you can send a copy of the message to another recipient.
- To forward the current message, press 5.
- Enter an extension number or Distribution Group Number. Repeat this step until you’ve entered all the desired destinations.
- Press # when finished entering destinations.
- You will be prompted to record an introduction.
- After the tone, record your introductory message and press # when finished.
- Press # to send or press 1 for delivery options, followed by # to send. Delivery options include the following:
DELIVERY OPTIONS MENU
| ACTION | KEY |
| Review the message | 1 |
| Mark message as urgent | 2 |
| Mark message as private | 3 |
| Re-record your message | 4 |
| Request a delivery report | 5 |
| Request a read report | 6 |
| Add or remove recipients | 7 |
| Schedule the message to be delivered in the future |
9 |
| Send the message as is | # |
| Exit or cancel press | * |
REPLYING TO A MESSAGE
REPLYING TO A MESSAGE —DIALING THE ORIGINATOR
- While listening to a message, you can call the person back by pressing 4 and selecting option 1.
- This capability will not work if the voicemail system was not able to identify the Caller ID information when the original voicemail was received or if your phone is configured with call restrictions that prevent you from calling the originator’s number.
CHANGING YOUR VOICEMAIL PASSWORD
- Access your voicemail box.
- From the Main Menu, press 4 to change your settings.
- Press 3 for security options.
- Press 1 to change the PIN.
RECORDING YOUR PERSONAL GREETING
- Access your voicemail box.
- From the Main Menu, press 3.
- To set up a personal greeting press 1.
- To set up a system-generated greeting or to change the recording of your name press 3.
- To change the greeting that callers hear when you’re busy press 5.
- If you don’t record a personal greeting, a generic greeting will be played.
Contact
- 24/7 CUSTOMER SUPPORT
- 605-696-HELP(4357)
- 415 4th St, Brookings
- 605-692-6211
- www.swiftel.net
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Documents / Resources
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Swiftel Voicemail System Voicemail Auto Attendant [pdf] User Guide Voicemail System Voicemail Auto Attendant, Voicemail Auto Attendant, Auto Attendant, Attendant |