SUPVAN G15M Label Printer User Manual

SUPVAN G15M Label Printer User Manual

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Checklist

* For charging only, data transfer not supported.

Install the Label Tape

Please fully close the back cover for the printer to properly work.

Display Information

Label Size: Width x Length (mm). If the length is shown as [L], the current label tape is a continuous label tape, while the length of a single label will be set automatically according to the content inputted. To manually set the length, press .

Line Indicator: Indicates the line of text on the current label being edited. Two lines of text can be entered on a single label.

Case Indicator: Indicates capital letter or lower case letter input. Press [A/a] to shift between upper and lower cases.

Bluetooth Indicator: Indicates Bluetooth is turned on, ready to connect to your smartphone and use with the “SUPRINT” App. Press [Fn], then press to enter Bluetooth setting.

Language Indicator: Long press [Lng] to change system language.

Smartphone App

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1. Long press to turn on the label maker with Bluetooth on. (The Bluetooth sign should appear on the top of the screen. If not, please press [Fn] and to enter Bluetooth settings.)
2. Turn on the Bluetooth on your smartphone.
3. Download and open the App on your smartphone.
4. Click “Connect Printer” and search for G15M to connect.

(Android phones: If asked for location information permission, please allow the App to access the location information of the smartphone. This is only for the App to connect to the label printer. Otherwise the Bluetooth connection may not function.)

The App includes more than 30 fonts, 600 symbols, 50 frames. You may also import your own fonts and graphs into the App to print on your labels.

For batch printing, you may also import excel file into the App to print a set of labels in a single click.

Keys

Press [Fn], and press these keys

Hold [Fn], and press these keys

Features

Thermal transfer printing technology
High clarity prints. Long term preservation.

Precise label positioning
Automatically detect the label paper position when printing job starts. Precisely retract the paper to the standby position and avoid wasting.

Auto-recognize label paper
The printer will auto-recognize the label paper specification and enter the corresponding editing mode.

In-printer memory
After the last printing, the device will store the edited information.You may repeat the last printing job, or start batch printing, by simply press print button to quick print.

Multiple labels printing
Edit and print multiple labels in a single job.

Various types of label
Use with continuous label, die-cut label, tag, plate, wire label, and wrap-around label, etc.

Troubleshooting

Print Head Maintenance
Turn off the printer, open the back cover and take out the label tape. The print head is on the metal plate next to the paper exit. Use a cloth or cotton swab with ethanol alcohol, wipe the print head gently. Wait for it to completely dry before turn on.

If you see blank gaps on the prints, it may be stain on the print head, please follow the instruction above to clean it.

Max. Print Length
It is advised to not print out more than 7m or a full cassette of label in a single print job.

Battery
If not used for a long time, please charge the printer every 3 months to avoid the natural loss of lithium battery.

Safety Information

Please carefully read this manual before use the product.
Please keep this product and its accessories away from children, to avoid potential danger.
Do not disassemble the printer if you are not an authorized service person; Do not open the cover when the printer is printing;
Please use SUPVAN’s factory original products and consumables, otherwise may result in bad printing quality or damage to the printer.

Do not pull the label forcibly during the printing process, to avoid damage to the printer;
This product is a precision product, please use on a plain surface, avoid fall and other impacts.
The print head of this product is a precision part. Do not scratch it to avoid affecting the printing function;
Do not throw the printer into fire or high temperature;
Please use a single power socket, instead of multiple sockets with multiple devices plugged in, which may cause fire or electric shock;

Please do not use an adapter that does not support DC 5V output;
When charging, do not let printer / power supply / power socket to be in contact with water, and do not plug or unplug the power with wet hands, to prevent electric shock;
Please do not let metal or liquid enter the equipment, to prevent fire or electric shock, or damage to the internal parts and the printer;
Please use the printer in a clean environment. Do not use it on rug or blanket, or dusts may cause short circuit.
Please keep the printer away from flammable solutions such as alcohol or gasoline, and away from fire to avoid explosion and fire hazards.
Please do not touch the print head with your hand. If you touch it at the end of the printer, it may cause skin burns;
Please do not press the printer;
The printer and label paper supplies should be stored in a room temperature, dry, ventilated place without direct sunlight.
If peculiar smell or sound is detected when using the printer, please turn it off immediately and contact the seller.
After long period of working, the lithium battery may generate heat and diffuse on the bottom side of the printer. This is normal. You may pause the printer and wait it to cool to resume normal work.

Warranty

Beginning from the date of purchase, 3 months warranty on the print head or total print length of 30 km, whichever comes first; 12 months warranty on the other parts.
The warranty of newly serviced parts is subject to the warranty of the whole device.
No warranty on the label consumables. If there is a quality problem, they can be replaced free of charge.

Disclaimer

SUPVAN will not be responsible for any consequences caused by:
– Failure to operate the device according to the instructions and safety warnings listed in this manual.
– Use of non-SUPVAN factory’s consumables.
– Unauthorized disassemble, service, or customization to the product.
– Malfunctions caused by abnormal voltage or improper operating environment.
– Damage caused by fall, press, water, moisture, or any human actions.
– Damage caused by force majeure such as flood, fire, or lightning strike.
– Uses other than the designed uses of this printer.
SUPVAN reserves the right to change the contents of this manual due to product upgrading.
The non-SUPVAN trademarks and symbols included in this manual are owned by other companies.

Specifications

FCC Warning:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Caution: Any changes or modifications to this device not explicitly approved by manufacturer could void your authority to operate this equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 0cm between the radiator and your body.

ISED Statement

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired operation of the device.

This equipment complies with Canada radiation exposure limits set forth for an uncontrolled environment.

This equipment should be installed and operated with minimum distance 0cm between the radiator & your body.

Industry-leading thermal transfer printing technology

If you have been using thermal transfer label printers, you know that they all print labels with a blank tape feed prior to the prints, wasting the tape and making the whole process inconvenient.

However, this is not the case with the SUPVAN G-Series label printer. Being one-of-a-kind in the field, this printer does not leave any blank space when printing the label. The precision-printing technology makes sure the prints appear in the center of the label. Saving tape paper while creating perfect pieces of thermal labels.