SUPVAN E10 Label Maker Machine
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for multi-language guide and support.
Checklist
1 Printer (accessories are optional)
1 Label Tape
Install the Label Tape
The Printer
Connect to Printer via App
- Hold the power button for 2 seconds to turn on the printer with Bluetooth on.
- Turn on the Bluetooth on your phone.
- Download and open the App on your smartphone.*
- Click “Add Printer”and search for the device to connect.
*If asked for permission, please allow the App to access the location information of the smart phone (Android only). Otherwise the Bluetooth connection will not function.
Use Templates or Customize with App
Print & Cut
After inserting or replacing a new roll of label, click the printer’s power button to print a blank label to let the print head identify the label position.
*You may double-click the power button to retract the blank label paper.
SAFETY INFORMATION
WARNING
- Use a single power socket instead of multiple sockets that have been plugged in by multiple devices, as this may cause fire or electric shock.
- Do not let metal or liquid enter the device. Otherwise, fire or electric shock may occur, and internal parts may be damaged, resulting in device damage.
- Do not use AC power exceeding 100-240V.
- It is strictly forbidden to disassemble or modify the label machine without authorization, which may cause fire or electric shock caused by high voltage parts.
- Please keep the label printer away from alcohol, gasoline, and other flammable solvents and fire sources to avoid deflagration and fire.
- Use wrung-out wet gauze to clean the device. Do not use flammable organic solvents.
- Please use the label printer in a clean place. Do not use it on carpets or blankets, otherwise, a large amount of dust will quickly cause a short circuit.
- This printer has a cutter, please be careful when using it to avoid injuries.
- Please use SUPVAN’s original label paper and do not remove the sticker on the label paper, otherwise, the device cannot identify the type of the label paper and cannot print it.
- If the use of non-original label paper causes equipment damage, we will not be responsible for the warranty.
- Do not touch the print head with your hands. It may cause skin burns when the device is finishing working.
- Do not put heavy-weight items on the printer.
- Keep the printer away from electromagnetic interference sources that generate magnetic fields.
- When using the device, do not block the label paper exit. Otherwise, the printout may not be smooth.
- When using the device, do not pull the whole label roll out of the exit. Please cut off the label paper first and then take it out. Otherwise, the printing quality and the device will be damaged.
- The printer is delicate. Please put it on a flat place, to avoid damages.
- The device and label paper should be stored in a dry, ventilated place with no direct sunlight at room temperature.
- In case anything gets inside the device, please stop using it immediately to avoid damaging it.
- If you find any peculiar smell or abnormal sound when using the device, immediately turn off the label printer and contact the seller.
Warranty
- Whole device warranty for 2 years.
- Subject to the date of the sales on the company’s record.
- The warranty period for the replacement of spare parts after free maintenance is subject to the warranty period of the whole device.
- For consumables, we do not provide a warranty. If there is a quality problem, the products can be replaced free of charge.
Disclaimer
- The use of non–SUPVAN factory products.
- Dismantling, repairing, or refitting a product without the authorization of the manufacturer.
- Fault caused by abnormal voltage or improper operating environment.
- Damage caused by fall, crush, immersion in liquid, dampness, or other causes.
Product Specifications
- Printing Method: Thermal printing
- Printing Speed: 20-40 mm/s
- Printing Resolution: 203 dpi
- Print Width: 12 mm
- Label Width: 12-15 mm
- Type of Label Paper: Thermal paper
- Connection: Bluetooth
- Battery Capacity: 1200 mAh
- App Languages: English, Ceština, Deutsch, Español, Français, Italiano, Nederlands, Português, Pусский, 日本語, 한국어, , Tiếng Việt, Türkçe, Bahasa Indonesia,
- Size: 130 x 78 x 28 mm (W x D x H)
- Weight: 200 g
- Operating System: App compatible with iOS & Android
Available Labels
Support
FAQ
During the initial use, a lot of paper doesn't have anything printed. Can those papers be reused?
Double-click the power button to retract the unused label papers. If label has been removed, it cannot be retracted.
The texts on the printouts are not centered, in the wrong position, oset, or skip paper?
When inserting or replacing a roll of label paper for the first time, a blank label should be printed by clicking the power button. This is to let the print head identify the position of the label paper. Check if the correct template that matches the label paper has been selected in the App. Check the size and image on the label packaging, select the matching template on the App. (3) Please make sure to put the label printing side up into the printer. If placed on the opposite side, it cannot be printed.
Why is the printout blurry?
Make sure there is enough battery. If the indicator light shows red, the battery is low. Charge the printer for at least half an hour before use.The print head may be dirty or sticky. Please refer to Question 8 for cleaning. Increase the printing concentration.
Why can't the printer cut the label paper?
See if there is dirt on the cutter. If the cutter is sticky, use cotton swabs to clean the excessive glue.
Why are the texts on the printout so small?
The App automatically adjusts the font size according to the size of the label paper, try switch to continuous labels, or use line breaks.
How do I clean the print head properly?
Use ethanol and cotton swabs. Turn off the printer and let it cool for a few seconds. Take the paper roll out and put it aside. Use a clean small cotton swab (the print head space is narrow) to dip a little ethanol to wipe the dirt on the surface of the print head gently (do not scrape the print head with hard objects, otherwise the thermal-sensitive tablet will be permanently damaged and become irreparable). After cleaning, double-click the power button to do a self-test when the surface is completely dry. For more questions, please check “Instruction” inside the App or click “Support”.
Documents / Resources
 | E10 Label Maker Machine |
References
- User Manualmanual.tools
Published: November 19, 2023
Die Rolle wechseln/neu einlegen funktioniert nicht. Es erscheint
*die Rolle nicht installiert*
*die Rolle nicht installiert*
Why does my SUPVAN E10 say 'roll not installed' after changing or reloading the tape?
If your SUPVAN E10 does not recognize the label roll and displays a message like "roll not installed" or "incorrect label tape," please check the following steps based on the manual:
Read the full Q&A page
Comment fait-on quand il n’y a plus d’encre dans la SUPVAN E 10. Merci pour votre aide.
How do I replace the ink in the SUPVAN E10 label maker?
The SUPVAN E10 (also known as the Katasymbol E10) uses thermal printing technology. This means it does not use ink or toner cartridges.
If your labels are coming out blank or the print is fading, it is usually due to one of the following reasons rather than a lack of ink:
To continue printing when you run out of materials, you simply need to replace the Label Tape roll. You can find replacement rolls on Amazon or at katasymbol.com.
Read the full Q&A page
Mein E10 druckt nicht mehr. Die Fehlermeldung in der APP ist ‘Batterie schwach’. Das Lämpchen am Drucker blinkt grün und geht nach einigen Wiederholungen aus. Ich habe den Drucker 3 Stunden an die Steckdose gehängt. Das Problem besteht noch immer.
Why does my SUPVAN E10 show a 'low battery' error and turn off even after charging for 3 hours?
Based on the SUPVAN E10 manual, here are the steps to troubleshoot your battery and charging issue:
If the problem persists, try using a different USB power adapter or cable to rule out a faulty charging accessory.
Read the full Q&A page