Starkey Thrive Hearing Control Application User Guide

Starkey Thrive Hearing Control Application

Advanced Overview

Hearing Aid Memories

Create a New Memory
Select the memory that provides the best sound quality for the current listening environment. Selected memory is the baseline for adjustments.

To create a custom memory, go to:

1. Memory Menu
2. Create New Memory
3. Memory Name
4. Location Settings
5. Set Location: Pin sets to current location
   Tap (bottom of the map) to assign a geotag.

“Temp” Any adjustment to a memory that was set by the hearing professional in Inspire X will automatically save as “Temp”. Tap the Memory menu, then select Edit Current Memory to name and permanently save in the custom memories list for future use.
Smart VC Volume position is saved and set for custom memories to provide a more consistent user experience.

Mask Mode
Mask Mode provides an additional boost to help enhance and focus on a speaker who is wearing a face mask. Add the Mask Mode memory to the Custom Memories list for easy access.
To add the Mask memory:

1. Tap the Settings Menu on the Navigation Bar.
2. Tap Device Settings.
3. Tap the slider next to Mask Mode.
4. The Mask memory will now be available in the Memory Menu under the Custom Memories list.

Customize a Memory
For additional customization, select Customize from the navigation bar.
The Equalizer can be adjusted as desired for additional memory fi ne tuning.

Tinnitus

Adjust the volume and modulation speed of the tinnitus stimulus in memories that have been confi gured for tinnitus or in custom memories based on those memories. The tinnitus screen will be visible in the Thrive app if the hearing professional has enabled the tinnitus stimulus in the active memory.

CROS System

Adjust the balance of sound coming from the Transmitter relative to the Receiver in memories that have been confi gured for BiCROS or in custom memories based on those memories. The Balance screen will be visible in the Thrive app if the hearing professional has enabled BiCROS in the active memory.

1. Drag the circle icon along the slider to adjust the balance of sound coming from the Transmitter relative to the Receiver.
2. Tap Mute Transmitter to mute the Transmitter.

Thrive Assistant

Thrive Assistant is an app-based assistant providing hands-free help whenever and wherever needed. Users can conveniently ask questions, troubleshoot hearing aid and accessory issues or simply say a command to change hearing aid volume, mute the hearing aids, change memories or set a reminder. Users can even say things like “fi nd my phone” or “I lost my phone” and Thrive Assistant will help the user locate a misplaced smartphone by playing a ringtone from the phone, even if
it is locked or on silent mode.

1. Tap the icon in the top right corner of the Thrive app to access Thrive Assistant. AI users can double tap to access Thrive Assistant if set as a user control.
2. Thrive Assistant will indicate “Listening, please ask your question.”
3. State a command or ask a question. Thrive Assistant will execute the command or search for and return an appropriate answer to the question from the Thrive help fi les or cloud-based services.

Hearing Care Anywhere

Connects remotely to a hearing professional for hearing aid programming adjustments.
Submit a request for a remote adjustment or engage in a live session using video chat for hearing aid adjustments in real-time.

To access Hearing Care Anywhere features, go to:
Settings > Hearing Care Anywhere

• Displays sign-in status for cloud services and last sync date. Cloud connection is established when signed in, even if remote programming is not currently enabled.
• Displays a connected hearing professional or the option to add a hearing professional. View practice information for connected hearing professionals by clicking on the practice/provider name.
• Under “Get help from your professional”, select Join Live Session or Send Adjustment Request to get started.

Other

In addition, Settings includes:

• User Guide
• Device Settings
• Find My Hearing Aids
• About
• App Settings
• Demo Mode

Basic Mode does not include:

• Thrive Score
• Additional memory customization beyond Equalizer
• Reminders
• Transcribe
• Accessory Screen
• Translate
• Self Check

Features may vary by country.
Available in AI products only. 2Accessories only pair to hearing aid (not to iPhone/app). 3Must be connected to the Internet for use. Language Translation only available in AI products. | The app may look slightly different based on your phone and/or hearing aid model. Starkey logo, Thrive, Thrive Logo, Inspire, IntelliVoice, SoundSpace and Hearing Care Anywhere are trademarks of Starkey Laboratories, Inc.