Unity Contact Center WEB Seta ea Chat
Tlhahisoleseding ya Sehlahiswa
Litlhaloso
- Lebitso la Sehlahiswa: Unity Contact Center
- Sebopeho: Web Chat Media Stream
Litaelo tsa Tšebeliso ea Sehlahisoa
Melaetsa ea mecha ea litaba e entsoe ka har'a Mela. Ho tsoa ka har'a portal, khetha Lethathamo moo u batlang ho theha Media Stream.
Ho theha a Web Qoqa, latela mehato ena:
- Tobetsa ho Media Streams karolong ea Queue.
- Tobetsa Add Media Stream.
- Kenya tse amehang Web Litlhophiso tsa moqoqo le likarabo life kapa life tsa boiketsetso.
Ka tlase ho Media Stream profile leqepheng la, u ka Customize the Web Qoqa u sebelisa mebala e fapaneng, li-avatar, mongolo le libaka.
Ka mor'a ho lokisa faele ea Web Qoqa, tobetsa Add Media Stream ebe u khutlela ho Media Stream profile ka ho tobetsa View. Tobetsa Test Stream botlaaseng ba leqephe ho ea peleview kamoo ho Web Puisano e tla itšoara 'me e fumane khoutu ea HTML e hlokahalang ho e kenya ho webleqephe.
Karolo ea ho tsamaisa ke molao o rerang hore na ke mang ea lokelang ho hlokomelisoa ha e ncha Web Puisano ea puisano ea kena. Latela mehato ena ho kenya mohato oa ho tsamaisa:
- Eya ho Contact Center Media Stream menu.
- Tobetsa Eketsa Mokhahlelo.
- Tlatsa likarolo tse hlokahalang 'me u kenye basebelisi ba lakatsehang.
- Tobetsa Eketsa Mokhahlelo ho boloka.
Hang ha u se u entse a Web Chat Media Stream le ho eketsa mekhahlelo ea ho tsamaisa, baemeli ba abetsoeng Lethathamong ba lokela ho qala moreki oa bona oa Unity. Lethathamo le lecha/Web Chat Media Stream e tla fumaneha ho Personal Wallboard.
Bakeng sa litaelo tse felletseng, sheba bukana ea mosebelisi ea bolelele bo felletseng.
LBH
- Q: Ke etsa letšoao joang Web Ho qoqa u sebelisa mebala e fapaneng le li-avatar?
- A: U ka etsa brand ea Web Qoqa botlaaseng ba Media Stream profile leqephe ka ho khetha mebala, li-avatar, mongolo le libaka.
Khetha Lethathamo
- Media Streams e entsoe ka har'a Mela. Ho tloha ka har'a portal khetha Queue eo u batlang hore Media Stream ena e thehoe ka hare ho eona.
Ho eketsa a Web Chat Media Stream
- Ho theha a Web Chat tobetsa Media Streams karolong ea Queue ebe o tobetsa Add Media Stream. Kenya tse amehang Web Litlhophiso tsa moqoqo le likarabo life kapa life tsa boiketsetso.
- Ka tlase ho Media Stream profile leqepheng la, u ka etsa cha Web Qoqa o sebelisa mebala e fapaneng, li-avatar, mongolo le libaka, joalo ka ha ho bonts'itsoe ka tlase.
- Tobetsa Add Media Stream ebe u khutlela ho Media Stream profile ka ho tobetsa View. Tobetsa Test Stream ka tlase ho Media Stream profile leqepheng la, joalokaha ho bontšitsoe mona ka tlase.
- Sebaka sa marang-rang se tla u bontša hore na setšoantšo se tla sebetsa joang ebe se u fa khoutu ea HTML eo u hlokang ho e kopitsa le ho e beha ho eng kapa eng. webleqepheng la moo u batlang ho Web Puisano e tla hlaha.
Ho eketsa Karolo ea Routing
- Mokhahlelo oa ho tsamaisa ke molao o laelang Setsi sa Kopano hore na se tla hlokomelisa mang ha e ncha Web Puisano ea puisano ea kena. Mekhahlelo ea ho tsamaisa e laoloa ka menu ea Contact Center Media Stream, joalokaha e bontšitsoe ka tlase.
- Ho kenya karolo e ncha ea ho tsamaisa, tobetsa "Add Phase", tlatsa likarolo tse hlokahalang, eketsa basebelisi ba ba batlang, ebe o tobetsa Add Phase.
- Hona joale o atlehile ho etsa a Web Chat Media Stream, Baemeli ba abetsoeng ho Lethathamo karolong ea ho tsamaisa ba lokela ho qala mocha oa bona oa Unity. Ha ba se ba entse joalo Lethathamo le lecha/Web Chat Media Stream e tla fumaneha ho Personal Wallboard.
- Ka kopo sheba bukana ea mosebelisi ea bolelele bo felletseng bakeng sa tlhaiso-leseling e batsi le litaelo tse tebileng mabapi le ho theha le ho sebelisa Setsi sa Kopano sa Kopano.
Litokomane / Lisebelisoa
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Unity Contact Center WEB Seta ea Chat [pdf] Bukana ea Mosebelisi Contact Center WEB Ho theha Chat, Center WEB Ho theha Chat, WEB Tlhophiso ea Moqoqo, Ho Beha Chat, Ho Beha |
