Tikoloho ea Leru ea MicroStrategy 2021

Tlhahisoleseding ya Sehlahiswa

Litlhaloso

• Lebitso la Sehlahiswa: MicroStrategy Cloud Environment (MCE)
• Tataiso ea Litšebeletso Nchafatso: Pulungoana 2023
• Architecture: Meaho ea sethala sa mohiri a le mong
• Tikoloho ea Cloud e Laoloang: 24 x 7 ho fumaneha
• Likaroloana: Li-server tsa metadata, li-balancers tsa mojaro, li-firewall, egress ea data, le tse ling
• Likhetho tsa Litlhophiso: Nyehelo e tloaelehileng (AWS kapa Azure), Li-node tse ling tse fumanehang bakeng sa ho rekoa
• RAM: Ho fihla ho 512 GB ka node e 'ngoe e eketsehileng

Litaelo tsa Tšebeliso ea Sehlahisoa

Fetileview

• MCE e kenyelletsa likarolo tsa ts'ebetso, ho fihlella, le ho laola meralo ea bohlale.
• Basebelisi ba fumana meaho ea bona e inehetseng ea bohlale e ipapisitseng le meralo ea litšupiso.
• Kamora ho fana, basebelisi ba ka theha, ba itlhophisa, le ho laola likarolo tsa ts'ebeliso ho fihlela litlhoko tsa bona.

Cloud Support

Bareki ba tsamaisa le ho laola tharollo ea Analytics le Mobility ha MicroStrategy e boloka lisebelisoa tse tšehetsang tse thehiloeng marung.

Cloud Architecture

• Ts'ebeletso ea MCE e fana ka meaho ea sethala sa batho ba hirileng a le mong se hahiloeng ho ipapisitsoe le mekhoa e metle ea indasteri bakeng sa ts'ireletso, ho latela melao, le ho fumaneha.
• E fana ka libaka tsa maru tse laoloang ka botlalo tse nang le 24/7 ho fumaneha le likarolo tse arohaneng tse kang li-server tsa metadata, li-balancers tsa mojaro, li-firewall, le egress ea data bakeng sa boiketlo ba tšebeliso.

A. Cloud Architecture - Tlhahiso e Tloaelehileng

• Nyehelo e tloaelehileng e kenyelletsa likarolo tse kang li-server tsa metadata, li-balancers tsa mojaro, li-firewall le egress ea data. Li-node tse ling li ka rekoa bakeng sa ho sebelisoa libakeng tsa tlhahiso kapa tse sa hlahiseng ho fihlela ho 512 GB ea RAM ka node.
• Li-node tse ling li ka sebelisoa ho theha mohlala oa tlhahiso e kopaneng kapa e le libaka tse ikemetseng bakeng sa netefatso ea boleng kapa nts'etsopele.

LBH

P: Na nka reka li-node tse eketsehileng bakeng sa Tšebeletso ea MCE?

A: E, li-node tse eketsehileng li ka rekoa ho holisa tikoloho ea hau ea maru ebang ke bakeng sa tšebeliso ea tlhahiso kapa merero e seng ea tlhahiso.

P: Ke eng e kenyellelitsoeng sehlabelong se tloaelehileng sa Cloud Architecture?

A: Nyehelo e tloaelehileng e kenyelletsa li-server tsa metadata, li-balancers tsa mojaro, li-firewall, le likarolo tsa egress ea data ho netefatsa tikoloho e sireletsehileng le e lumellanang.

Litaba tsa Copyright

• Litaba Tsohle Copyright © 2023 MicroStrategy Incorporated. Litokelo tsohle li sirelelitsoe.

Lintlha tsa Letšoao la Khoebo

• Tse latelang ke matshwao a kgwebo kapa matshwao a ngodisitsweng a MicroStrategy Incorporated kapa mafapha a yona a United States le dinaheng tse ding.
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• Matshwao a latelang a moralo ke matshwao a kgwebo kapa matshwao a kgwebo a ngodisitsweng a MicroStrategy Incorporated kapa balekane ba yona ba United States le dinaheng tse ding.
• Mabitso a mang a sehlahisoa le a k'hamphani a boletsoeng mona e kanna ea ba matšoao a khoebo a beng ba ona.
• Litlhaloso li ka fetoha ntle le tsebiso. MicroStrategy ha e ikarabelle bakeng sa liphoso kapa liphoso.
• MicroStrategy ha e fane ka litiisetso kapa boitlamo mabapi le ho fumaneha ha lihlahisoa kapa mefuta e tlang e ka reroang kapa e ntseng e ntlafatsoa.

Fetileview

• Ts'ebeletso ea MicroStrategy Cloud Environment ("MCE" kapa "MCE Service") ke sethala sa tšebeletso ("PaaS") se fanang ka seo MicroStrategy e se laolang molemong oa bareki ba eona Amazon. Web Litšebeletso kapa tikoloho ea Microsoft Azure e kenyelletsang phihlello, ka kopanelo, (a) mofuta oa "Cloud Platform" oa lihlahisoa tsa software tsa MicroStrategy (mofuta o ntlafalitsoeng oa sethala sa software sa MicroStrategy se hahiloeng ka kotloloho bakeng sa ho romelloa Amazon. Web Litšebeletso kapa tikoloho ea Microsoft Azure) e laetsoeng ke moreki; (b) Tšehetso ea maru, joalokaha ho hlalositsoe ka tlase; le (c) Cloud Architecture, joalo ka ha ho hlalositsoe ka tlase. Moetso oa phano ea PaaS oa MicroStrategy o etselitsoe ho lumella likhoebo ho sebelisa sethala sa MicroStrategy Analytics le Mobility mohahong o le mong oa mohiri (ntle le haeba ho hlalositsoe ka tsela e 'ngoe Karolong ea 6 MicroStrategy AI Product) ntle le tlhoko ea ho tsamaisa le ho laola meralo ea motheo.
• MCE e fana ka meralo ea likhomphutha e ajoang e sebelisa lits'ebeletso tsa tlhaho tsa maru tse fanoeng ke Microsoft Azure kapa Amazon. Web Litšebeletso. Ha theknoloji ena e ntse e fetoha, MicroStrategy e lula e kenyelletsa lits'ebeletso tse ncha tse lumellang ho eketseha ho fumaneha, ts'ireletso, kapa ts'ebetso ho netefatsa hore meralo ea morao-rao e fumaneha ho bareki ba rona. Moko oa tharollo ke MicroStrategy Analytics le Mobility, sethala se bolokehileng, se scalable, le se tsitsitseng sa kopo ea khoebo ea khoebo.
• MCE e boetse e kenyelletsa lintlha tse hlokahalang ho sebetsa, ho fihlella, le ho laola meralo ea bohlale. Basebelisi ba fanoa ka meaho ea bona e inehetseng ea bohlale e ipapisitseng le meralo ea litšupiso. Ha e se e lokiselitsoe, basebelisi ba ka theha, ba hlophisa, le ho laola likarolo tsa ts'ebeliso ho fihlela litlhoko tsa bona tse fapaneng.
• Ho ipapisitsoe le mofuta ona oa ts'ebetso, bareki ba tsamaisa le ho laola tharollo ea Analytics le Mobility ha MicroStrategy e ntse e boloka lisebelisoa tse tšehetsang tse thehiloeng marung.

Cloud Support

• Joaloka moreki oa MCE Service, u tla fumana "Cloud Application Support" ("Cloud Support") moo lienjineri tsa rona tsa Cloud Support li tla fana ka tšehetso e tsoelang pele nakong ea Ts'ebeletso ea hau ea MCE ho thusa ho holisa ts'ebetso le ho sebetsa ka thata - le ho fokotsa litšenyehelo. phepelo ea hau ea MicroStrategy Cloud Platform. Ts'ehetso ea Cloud e kenyelletsa tlhophiso ea tikoloho (ho theha li-account tsa bareki sebakeng se khethiloeng le CIDR bakeng sa VPC/VNETs), kopanyo ea polokelo ea data ea khoebo (ho kenyeletsoa ho fetola tlhophiso ea MicroStrategy bakeng sa likhokahano tsa polokelo ea data le ho bula khokahano efe kapa efe bakeng sa polokelo ea data ea kantle), netefatso (SSO). /LDAP), le kopanyo ea kopo (ho theha khokahanyo bakeng sa plugin e ncha ea Office).
• Ho feta moo, Tšehetso e Tloaelehileng bakeng sa mofuta oa Cloud Platform ea Lihlahisoa tsa MicroStrategy e fuoa mangolo a tumello bakeng sa Lihlahisoa tse joalo ho ea ka konteraka ea hau le MicroStrategy le Melao le Mekhoa ea Ts'ehetso ea Tekheniki, ntle le hore bareki bohle ba MCE ba na le tokelo ea Likamano tse 'nè tsa Tšehetso (joalokaha ho hlalositsoe ho Maano le Mekhoa ea Tšehetso ea Theknoloji). MicroStrategy Cloud Elite Support e rekisetsoa bareki ba MCE Service e le nyehelo ea tlatsetso ho Tšehetso e tloaelehileng ea Cloud.
• Ngoliso ea Ts'ehetso ea Cloud Elite e fana ka bareki ba MCE Service, har'a melemo e meng, ka linako tse ntlafalitsoeng tsa karabelo bakeng sa litaba tsa P1 le P2, li-Liaisons tse ling tse 'ne tsa Ts'ehetso (kakaretso e robeli), likopano tsa beke le beke tsa taolo ea linyeoe, le tlhokomeliso ea sistimi eo u ka e khethang. Linyehelo tsa Ts'ehetso ea Cloud tsa MicroStrategy li hlalositsoe ka tlase ho Sehlomathiso A.
• Haeba tlhahiso otage etsahala, MicroStrategy e na le tokelo ea ho lokisa bothata molemong oa moreki ntle le tumello ea pele.
• Haeba ho na le bothata ba ts'ehetso 'me bo khethoa ka tlhahlobo ea hore Root Cause Analysis (RCA) e bakiloe ke khetho e khethehileng ea bareki ea ts'ebeliso ea MicroStrategy, sehlopha sa Cloud Support se tla fa moreki likhetho tse fumanehang ho rarolla bothata bona. hlahisa.
• Litharollo tsena li ka hloka ho rekoa ha MicroStrategy Professional Services bakeng sa thuso e eketsehileng ho latela ho rarahana ha taba.

Cloud Architecture

Cloud Architecture e fanoeng e le karolo ea MCE Service ke moralo o ntlafalitsoeng oa litšupiso o fanang ka moralo oa data oa boemo ba khoebo le taolo 'me o na le (a) likarolo tsa Cloud Architecture tse hlokahalang ho tsamaisa tikoloho ea hau ea PaaS, e hlophisitsoeng ka Enterprise MCE Architecture kapa High- Boteng ba MCE Architecture bo haha ​​ka lintlha tse ka tlase, le (b) Tšehetso ea Tikoloho ea Cloud, litšebeletso tsa tšehetso le likaroloana tse hlokahalang ho tsamaisa ka katleho mekhoa ea motheo le likarolo tsa meralo ea nyehelo ea Tšebeletso ea MCE.

Cloud Infrastructure

• Ts'ebeletso ea rona ea MCE e fana ka meaho ea sethala sa batho ba hirileng a le mong se hahiloeng ho ipapisitse le mekhoa e metle ea indasteri bakeng sa ts'ireletso, ho latela melao le ho fumaneha. Linyehelo tsohle li na le libaka tsa maru tse laoloang ka botlalo tse nang le 24/7 ho fumaneha le li-server tsa metadata tse arohaneng, li-balancers tsa mojaro, li-firewall, egress ea data, le lits'ebeletso tse ling ho netefatsa hore ts'ebeliso e bonolo. Sebopeho sena sa maru ("Likarolo tse ling tsa PaaS") li fumaneha ka mekhoa e mengata, joalokaha ho hlalositsoe ka tlase.
• A. Cloud Architecture - Nyehelo e tloaelehileng (e khethiloeng ka taelo e le "Cloud Architecture-AWS" kapa "Cloud Architecture-Azure) e kenyelletsa likarolo tse latelang.
• ngoe (1) node ea tlhahiso e fihlang ho 512 GB RAM;
• ngoe (1) node ea nts'etsopele e sa hlahiseng tlhahiso e fihlang ho 64 GB RAM; le
• ngoe (1) node ea tšebeliso e sa hlahiseng e nang le RAM e fihlang ho 32 GB.
• Li-node tse ling li fumaneha hape ho reka, ka ho phethahatsa taelo, e le tlatsetso ho nyehelo ena. Node e 'ngoe le e' ngoe e eketsehileng e rekiloeng ke ea ho sebelisoa libakeng tsa tlhahiso kapa tse sa hlahiseng 'me e kenyelletsa ho fihla ho 512 GB ea RAM.
• Moreki a ka reka li-node tse eketsehileng ho theha mohlala o kopaneng oa tlhahiso (ho kenyeletsoa ts'ebetso e phahameng. file system) kapa bakeng sa ho sebelisoa e le libaka tse arohaneng, tse ikemetseng bakeng sa netefatso ea boleng kapa nts'etsopele.
• B. The Cloud Architecture - Nyehelo e nyane (e khethiloeng ka taelo e le "Cloud Architecture-AWS-Small" kapa "Cloud Architecture-Azure-Small") e fumaneha bakeng sa ho rekoa ke bareki ba itseng ba banyenyane ho isa ho ba mahareng ba nang le litlhoko tse sa rarahanang mme ba kenyelletsa likarolo tse latelang:
• e le 'ngoe (1) node ea tlhahiso e fihlang ho 128 GB ea RAM; le
• e le 'ngoe (1) node ea lisebelisoa tse sa hlahisoang tse nang le RAM e fihlang ho 16 GB.
• C. Mehaho ea motheo ea maru e fanoeng ka Cloud Architecture - Tier 1 ea tikoloho ea ts'ebetso (e khethiloe ka taelo e le "Cloud Platform bakeng sa AWS-Tier 1-MCE" kapa "Cloud Platform for Azure-Tier.

1. MCE”) e kenyelletsa likarolo tse latelang:
   • ngoe (1) node ea tlhahiso e fihlang ho 256 GB ea RAM;
   • ngoe (1) node ea nts'etsopele e sa hlahiseng e fihlang ho 128 GB ea RAM; le
   • ngoe (1) node ea lisebelisoa tse sa hlahisoang tse nang le RAM e fihlang ho 32 GB.
   • D. Meaho ea motheo ea leru e fanoeng ka Cloud Architecture - Tier 2 tikoloho ea ts'ebetso (e khethiloeng ka taelo e le "Cloud Platform bakeng sa AWS-Tier 2-MCE" kapa "Cloud Platform for Azure-Tier
2. MCE”) e kenyelletsa likarolo tse latelang:
   • tse peli (2) li-node tsa tlhahiso tse fihlang ho 512 GB RAM ka 'ngoe;
   • e le 'ngoe (1) node ea nts'etsopele e sa hlahiseng e fihlang ho 256 GB ea RAM; le
   • e le 'ngoe (1) node ea lisebelisoa tse sa hlahisoang tse nang le RAM e fihlang ho 32 GB.

Linyehelo tsena li rekoa molemong oa hau ho tsoa ho Microsoft Azure kapa Amazon Web Litšebeletso tsa ho tšoara MicroStrategy Cloud Platform ho MicroStrategy Cloud Environment 'me li tla sebelisoa ho tsoa sebakeng sa setsi sa boitsebiso se lekanyelitsoeng ka bobeli. E le karolo ea Likaroloana tsena tse Eketsehileng tsa PaaS, re tla boela re u fe Tšehetso ea Tikoloho ea Cloud bakeng sa li-node tsa hau, joalokaha ho hlalositsoe ho Tataiso ena, e kenyeletsang tšehetso ea MicroStrategy Cloud Platform ea hau (libakeng tse peli tsa tlhahiso le tseo e seng tsa tlhahiso) tse laoloang ke litsebi tsa MicroStrategy ho Tikoloho ea Cloud ea MicroStrategy. Ts'ehetso e joalo e boetse e kenyelletsa tlhahlobo le tlhokomeliso ea sistimi ea 24x7x365, li-backups tsa letsatsi le letsatsi bakeng sa pholiso ea likoluoa, lintlafatso le ts'ebetso ea kotara ea kotara.views, le licheke tsa selemo le selemo tsa ho latela melao le litifikeiti tsa tšireletso. Ho feta moo, bareki bohle ba MCE ba tla fumana ho fihla ho 1 TB GB ka khoeli ea ho tsoa ha data ntle le tefo e eketsehileng. E le karolo ea litšebeletso tsa kotara ea MCE review, re tla u eletsa haeba ts'ebeliso ea hau ea khoeli le khoeli ea data e haufi kapa e feta 1 TB sebakeng se seng le se seng sa MCE.

Khoebo ea MCE Architecture

• Bareki ba rekang Cloud Architecture - Standard, Cloud Architecture - Tier 1, kapa Cloud Architecture - Tier 2 nyehelo ea MicroStrategy's Enterprise MCE Architecture e tla fumana node e le 'ngoe ea Tlhahiso, node e le' ngoe ea Ntšetso-pele, le node e le 'ngoe ea Utility ho tsoa ho Microsoft Azure kapa Amazon. Web Litšebeletso joalo ka ha li bonts'itsoe litšoantšong tse ka tlase. Node e 'ngoe le e' ngoe e na le node e le 'ngoe ea seva bakeng sa MicroStrategy Intelligence Server, Web, Library, Mobile, le Tšebelisano.
• Ho na le database e ajoang bakeng sa metadata ea MicroStrategy le lipalo-palo. The Enterprise MCE Architecture e ka fihla ho basebelisi ba ho qetela ba likete.

MICROSTRATEGY LERU TIKOLO

Boleng bo Phahameng ba MCE Architecture

MicroStrategy's High-Availability MCE Architecture e na le Moaho o kopaneng oa Enterprise Cloud o phatlalalitsoeng libakeng tse ngata tse fumanehang. Database ea MicroStrategy Metadata e fumaneha haholo ka meralo ea libaka tse fumanehang ka bongata e fanoang ke bafani ba maru. The High-Availability MCE Architect e kenyellelitsoe ho Cloud Architecture - Tier 2 e fanang ka kapa bareki ba MCE ba ka reka li-node tse ling ho tlatselletsa linyehelo tse ling tsa Cloud Architecture tse thathamisitsoeng Karolong ea 3.1 ho theha tikoloho e fumanehang haholo.

Tšehetso ea Tikoloho ea Leru

Joalo ka karolo ea nyehelo ea Cloud Architecture, re tla fana ka Tšehetso ea Tikoloho ea Cloud ho uena ka ho boloka sebaka se le seng kapa tse ngata tsa tlhahiso le/kapa tse sa hlahiseng palo eohle ea libaka tse rekiloeng e le karolo ea peeletso ea MCE Service, ka ho fana ka tse latelang:

Boteng ba Tšebeletso

Ho fumaneha ha lits'ebeletso bakeng sa li-node tsa tlhahiso ke 24×7 mme bakeng sa li-node tse sa hlahisoang ke bonyane ba 12×5 sebakeng sa nako sa moreki sa lehae. Litekanyetso tsena li ka fetoloa ho latela tumellano ea bobeli.

Tlhahlobo ea Lebaka la Motso (RCA)

• Bakeng sa tlhahiso utages, RCA e hlahisoa ke sehlopha sa Cloud Support. Bakeng sa linyeoe tse ling tsa P1 (kantle ho tlhahiso outage) e kentsoe, RCA e ka kopuoa ke moreki. Bareki ba tla fumana tlaleho ea RCA matsatsing a leshome (10) a khoebo ka mor'a tlhahisotage kapa RCA e kopiloeng. Tlhahlobo ea ho qetela e etsoa nakong ea lihora tsa khoebo sebakeng sa Nako ea Bochabela ho lumella tsamaiso le tumello ea lithaka pele ho puisano e hlophisitsoeng ea litaba tse boletsoeng.
• Cloud Support e tla fana ka tšehetso eohle mabapi le tlhahlobo ea RCA. E tla boela e koahele liphoso tsa sehlahisoa, lintlafatso tsa ts'ireletso, lintlafatso tsa sistimi e sebetsang, le liphetoho. Joalo ka ha ho boletsoe Karolong ea 2, haeba RCA e etsa qeto ea bothata bo lokelang ho hlahisoa ke moreki o ikhethileng, MicroStrategy e tla fana ka likhetho kantle ho Cloud Support, joalo ka lipuisano tsa Professional Services, ho lokisa bothata.

24/7 Cloud Hotline

• Bakeng sa Node ea Tlhahiso outagmoo ho tsosolosoa ha tsamaiso ho leng bohlokoa, litlhokomeliso tsohle li romeloa ho sehlopha sa lefats'e bakeng sa tharollo ea kapele. Sehlopha sa MicroStrategy Cloud se sebetsa bosiu le motšehare ho tšehetsa bareki le ho boloka litšebeletso tsa SLA.
• Bareki bohle ba MicroStrategy Cloud ba abetsoe Motsamaisi oa Ak'haonte ea Cloud Technical (CTM) ho thusa ho nyolla linyeoe hammoho le boitlamo bo tsoelang pele ho netefatsa katleho ea bareki.

24/7 Tlhokomelo le Tlhokomeliso

• Mekhahlelo ea bohlokoa ea tsamaiso e behiloe leihlo bakeng sa li-node tsohle tsa tlhahiso le tse sa hlahiseng. MicroStrategy e na le litemoso mabapi le ts'ebeliso ea CPU, ts'ebeliso ea RAM, sebaka sa disk, lisebelisoa tse ikhethileng tsa ts'ebetso, VPN Tunnel, le tlhahlobo ea mehloli ea polokelo ea ODBC.
• E le karolo ea MicroStrategy's Cloud Elite Support Offering bareki ba lokeloa ho fumana litlhokomeliso tsa tloaelo. Ts'ebetso ea sistimi e kenngoa ka nako e eketsehileng ho fa moreki le sehlopha sa Cloud Support bokhoni ba ho boloka sethala sa maru se sebetsang hantle.

Li-backups

• Li-backups tsa letsatsi le letsatsi li etsoa bakeng sa lits'ebetso tsohle tsa bareki, ho kenyeletsoa boemo ba sistimi, metadata, litlhophiso le litšobotsi tsa ts'ebetso.
• Ka mokhoa o ikhethileng, bareki ba MCE ba tla ba le matsatsi a supileng (7) a ho boloka li-backups, nako e atolositsoeng ea matsatsi a mashome a mararo (30) e kenyelletsang metadata le polokelo ea khoeli le khoeli ea khoeli le khoeli ea likhoeli tse leshome le motso o mong (11).
• Li-backups tsohle li kenyelletsa metadata, lits'ebeletso tsa polokelo ea data, li-cubes, li-cache, litšoantšo, le plugins. Ka kopo ikopanye le Mookameli oa Akhaonto ea hau bakeng sa likhakanyo tse ling tsa litšenyehelo haeba u na le litlhoko tse ling tsa bekapo.

Platform Analytics

• MicroStrategy Platform Analytics e etselitsoe bareki bohle ba MicroStrategy ho MCE mme e bolokiloe ho lumella phihlello ea hang-hang ea metrics ea ts'ebetso ea sistimi. MicroStrategy e tla lekola polokelo ea data e thehiloeng ho Ts'ebeletso ea MCE le/kapa tlhoko ea memori ea cube polokelong ea polokelo ea Platform Analytics. Haeba sebaka se fumaneha ka tlase ho 20% ea polokelo e fanoeng, ka mor'a ho fumana tumello ea moreki, MicroStrategy e tla hloekisa data ea khale ho tswa ho MCE Service-based Platform Analytics database ka matsatsi a 30 ho fihlela ho fumaneha ha disk ho ka tlaase ho 80% moeli oa bokhoni. Palo ea data eo moreki a khethang ho e boloka e ka ba le litšenyehelo tse tsamaellanang le moreki.
• Ikopanye le sehlopha sa Akhaonto ya hao bakeng sa khakanyo ya ditjeho ho fetosa Tshebeletso ya MCE, ho kenyeletswa le dikeketso tsa polokelo ya data le/kapa ditlhoko tsa memori ya cube.

Tlhokomelo

• Lifensetere tsa tlhokomelo li reriloe khoeli le khoeli ho lumella lintlafatso tsa ts'ireletso ea motho oa boraro ho sebelisoa sethaleng sa MCE. Nakong ea litšitiso tse reriloeng, litsamaiso tsa MCE li kanna tsa sitoa ho fetisa le ho amohela data ka lits'ebeletso tse fanoeng.
• Bareki ba lokela ho rera ho etsa ts'ebetso e kenyelletsang ho khefutsa le ho qala lits'ebetso bocha, ho hlophisa lipeeletso, 'me ho kenyeletsoa, ​​​​empa ho sa felle feela, mekhoa e amanang le ho kenya lits'ebetso.
• Ha ho hlokahala ho phethahatsa mekhoa ea tlhokomelo ea tšohanyetso, MicroStrategy e tla tsebisa likhokahano tsa tšehetso tse khethehileng tsa bareki ka imeile kapele kamoo ho ka khonehang-ho tsebahatsa boemo ba tšohanyetso le letsatsi le reriloeng le nako ea ho bolaoa. Hangata bareki ba tla fumana tsebiso esale pele ea libeke tse peli bakeng sa lifensetere tse reriloeng tsa tlhokomelo. Leha ho le joalo, haeba ho hlokahala mosebetsi oa ho lokisa boemo ba tšohanyetso, re tla sebelisa boiteko bo loketseng ba khoebo ho fana ka tsebiso ea lihora tse 24 ho isa ho tse 48 pele re kenya pheko.

Tšebeletso ea Kotara Reviews

• Mookameli ea khethiloeng oa Cloud Technical Account Account (CTM) bakeng sa MCE ea hau o tla tsamaisa Quarterly Service Reviews (QSR) le likhokahano tsa khoebo le tsa tekheniki ka kotara ea kotara.

Ho fumaneha ha Meaho

Ts'ebeletso ea MCE e etselitsoe ho mamella ho hloleha ha ts'ebeletso kapa ts'ebetso ea motho ka mong ho fihlela ho fumaneha. Bakeng sa tikoloho e kopaneng, sena se finyelloa ka ho sebelisa likarolo tsa ts'ebeliso le ho ipapisa le mekhoa e metle. Bakeng sa tikoloho e nang le node e le 'ngoe le tikoloho e kopaneng, MicroStrategy Cloud e boetse e sebelisa advan.tages ea AWS le Azure-e lumellang ho aroloa ha Setereke se itseng ho ba Libaka tse ngata tse fumanehang ("AZ") ho mamella ho hloleha ha AZ-ka bophara.

Ho hloleha le ho Pholosoa ha Koluoa

Mekhoa e tloaelehileng ea ho hloleha e lumella li-backups le data ea boemo ba sistimi e nang le li-AZ tsa polokelo. Ts'ebeliso ea li-AZ tse ngata bakeng sa tikoloho ea tlhahiso e kopaneng e baka karohano ea data lipakeng tsa mechini e bolokang tlhahiso le tikoloho ea polokelo. MicroStrategy e fana ka RPO (Recovery Point Objective) ea lihora tsa 24 le RTO (Recovery Time Objective) ea lihora tse 48 holim'a ho hlōleha ha Sebaka sa Availability.

Pholiso ea Likoluoa

• MCE ea MicroStrategy nyehelo ha e fane ka ho haella ha sebaka nyehelong ea eona e tloaelehileng. Leha ho le joalo, bareki ba na le khetho ea ho reka Pholiso ea Likoluoa ​​(DR) e le tlatsetso ho nyehelo e tloaelehileng ka litšenyehelo tse ling.
• MicroStrategy e khothaletsa bakeng sa theko ea DR ho na le sebaka sa bobeli sa polokelo ea data se ka sebelisoang bakeng sa failover. MicroStrategy e fana ka likhetho tse ka tlase bakeng sa DR.
• Ho Chesa-Ho bata: Tikoloho ea bareki Sebakeng sa failover e fanoe le ho koaloa 'me e qalisoa feela ha koluoa ​​​​e etsahala sebakeng sa mathomo. Sena se fana ka RPO e hakanyetsoang ea lihora tse 24 le RTO ea lihora tse 6.
• Mofuthu-Mofuthu: Tikoloho ea bareki sebakeng sa failover e fanoe mme e na le letsatsi le leng le le leng la Metadata e khathollang. Tikoloho e koetsoe ka mor'a ho khatholla. Sena se fana ka RPO e lebisitsoeng ea lihora tse 24 le RTO ea lihora tse 4.
• Ho Hot-Hot: Tikoloho ea bareki sebakeng sa failover e sebetsa 24/7 mme e na le khatholoho ea letsatsi le letsatsi ea Metadata. Sena se fana ka RPO e lebisitsoeng ea lihora tse 24 le RTO ea lihora tse 2.

Lintlafatso le Lintlafatso

• Bakeng sa laesense ka 'ngoe ea Sehlahisoa, re tla u tlisetsa, ntle le tefo le kopo ea hau, Nchafatso e le karolo ea peeletso ea Litšebeletso tsa Ts'ehetso ea Tekheniki. Lintlafatso tse kholo li phetheloa tikolohong ea mahala e bapileng ho fihlela matsatsi a 30 ho lumella tlhahlobo ea bareki. Lintlafatso li ke ke tsa kenyelletsa lihlahisoa tse ncha, tse rekisitsoeng ka thoko. Bareki ba hlokang nako e fetang matsatsi a 30 ho phethela ntlafatso ba lokela ho ikopanya le Mookameli oa Account oa bona.
• Ho qala MicroStrategy 2021, lintlafatso tsohle li etsoa sebakeng se ka kenyelletsang likarolo tse ncha le mesebetsi. MicroStrategy e ikemiselitse ho fana ka lintlafatso tsa morao-rao ka litokiso tsa ts'ireletso, ka hona bareki bohle ba tlameha ho nka nako peletage ea litokiso le likarolo tse ncha kotara e 'ngoe le e 'ngoe. CTM ea hau e tla sebetsa le uena kotara ka 'ngoe ho hlophisa lintlafatso. Lintlafatso ha li na moeli 'me li tsamaisana le litloaelo tsohle tse tikolohong ea hau ea MicroStrategy.
• Moreki o na le boikarabello ba ho netefatsa hore lits'ebetso tsa SDK Mobile lia khutlisetsoa ho latela mefuta e mecha ea MicroStrategy.
• Bareki ba boetse ba khothaletsoa ho etsa tlhahlobo ea khatello ea maemo tikolohong e ntlafalitsoeng hammoho le netefatso ea data le ho leka mekhoa e meng ea ts'ebetso e tloaelehileng.

Likarolo le Boikarabelo

• Lethathamo la RACI le ka tlase ho Sehlomathiso sa B se totobatsa mesebetsi le boikarabelo ba bareki le MicroStrategy.
• Ka kopo hlokomela hore boikarabelo bo bong bo itšetlehile ka bafani ba litšebeletso tsa Cloud, kahoo, MicroStrategy e tla lumellana le Tumellano ea Boemo ba Tšebeletso ea mofani oa maru bakeng sa ho fumaneha ha litšebeletso.

Likaroloana tse sa Fallang tsa MicroStrategy

• Ho boletsoe ka tlase ke likarolo tsa MicroStrategy tse ke keng tsa tšoaroa marung. Bareki ba khothaletsoa haholo ho tloha ho likarolo tsa lefa le ho sebelisa lisebelisoa tse ncha le tsa sejoale-joale tsa lisebelisoa tse joalo.
• Seva ea MicroStrategy Narrowcast e nkeloe sebaka ke lits'ebeletso tsa Distribution
• MicroStrategy Enterprise Manager e nkeloe sebaka ke Platform Analytics
• Lintlha tse latelang tse ka tlase li tšehetsoa feela bakeng sa khokahanyo ho MCE. MicroStrategy e ke ke ea ba amohela ka leru.
• Litharollo tsena li ka hloka thuso e eketsehileng ho tsoa ho MicroStrategy Professional Services.

Litšebeletso tsa Kabo

• Bareki bohle ba MicroStrategy Cloud ba tlameha ho sebelisa seva sa bona sa SMTP bakeng sa ho fana ka lipeeletso tsa lethathamo la mangolo-tsoibila le nalane.
• File lipehelo li sutumelletsoa ho bakete ea AWS S3 kapa Azure BLOB Storage e fuoang moreki e le karolo ea lisebelisoa tsa MCE bakeng sa bareki bohle.
• Bareki ba ka hula file lipeeletso tse tsoang libakeng tsa polokelo tse fanoeng nakong ea ts'ebetso ea onboarding le li-CTM tsa bona.

Licensing tsa ho falla tsa MCE

• Lilaesense tse ling tse peli li fanoa bakeng sa ts'ebetso le tlhokomelo ea Cloud. Liakhaonto tsena ke 'mstr_srv' le 'Axx-administrator' kapa 'Cxx-administrator'; li-account tsena ha li sebelise li-license.

Tshireletso

• Lisebelisoa tse fapaneng tsa ts'ireletso li sebelisoa ho etsa liteko tsa ho kenella le ho lokisa, ho rema liketsahalo tsa sistimi, le taolo ea ts'oaetso. Ts'ebeletso ea MCE e boloka boemo ba ts'ireletso e phahameng tlasa maemo a latelang a ts'ireletso:

a. Litaolo tsa Mokhatlo oa Litšebeletso (SSAE-18)

• SSAE-18 ke tekanyetso ea tlhahlobo ea mokhatlo oa litšebeletso e hlokometsoeng ke AICPA.
• E lekola Litaolo tsa Mekhatlo ea Litšebeletso holim'a ts'ireletso, boteng, le ts'ebetso ea ts'ebetso ea sistimi le lekunutu le lekunutu la tlhaiso-leseling e sebetsitsoeng ke sistimi. Tšebeletso ea rona ea MCE e boloka tlaleho ea Mofuta oa 2 oa SOC2.

b. Health Insurance Portability and Accountability Act (HIPAA)

• Litaolo li etselitsoe ho sireletsa litaba tsa bophelo bo botle.

c. Maemo a Tšireletso ea Boitsebiso ba Karete ea Tefo (PCI DSS)

• Payment Card Industry Data Security Standard (PCI DSS) ke molao-motheo oa ts'ireletso ea tlhahisoleseling bakeng sa mekhatlo e sebetsanang le tlhahisoleseling ea mong'a karete. MCE e na le SAQ-D bakeng sa Bafani ba Litšebeletso.

d. Mokhatlo oa Machaba oa Boemo (ISO 27001-2)

• Mokhatlo oa Machabeng oa Boemo (ISO 27001-2) ke tekanyetso ea taolo ea ts'ireletso e hlalosang mekhoa e metle ea taolo ea ts'ireletso le litsamaiso tse felletseng tsa ts'ireletso ho latela tataiso e ntle ea ts'ebetso ea ISO 27002.

Likarolo tsa Litšebeletso tse arolelanoang ke Cloud

Joalo ka karolo ea meralo ea meralo ea MCE Service le ho ts'ehetsa Tikoloho ea Cloud, re kenyelletsa litharollo tse ling ho thusa taolong, thomellong, le ts'ireletso ea meralo ea motheo, le ho phethela mesebetsi ea ts'ebetso.
Tsena li kenyelletsa litharollo tsa likarabo tsa botsamaisi le ho lemoha, litharollo tsa taolo ea ts'ireletso ea leru, tlhahlobo ea ts'ebeliso / lits'ebetso, litharollo tsa taolo ea tlhokomeliso le mehala, le ts'ebetso ea ts'ebetso le lisebelisoa tse tsoelang pele tsa ho kopanya.

Boteng ba Tšebeletso

• MCE e fana ka tumellano ya boemo ba tshebeletso ya 99.9% bakeng sa ditikoloho tsa tlhahiso tse kopantsweng le 99% ya boemo ba tshebeletso bakeng sa ditikoloho tsa tlhahiso tse sa kopaneng tsa nodi ya matshwao.

Ho ba teng ho baloa ka khoeli ea almanaka ka tsela e latelang:

Litlhare tsa Tšebeletso

• Haeba boemo ba ho fumaneha ha 99.9% (bakeng sa Li-Node tsa Lihlahisoa tse kopantsoeng) le 99% (bakeng sa Li-Node tsa Tlhahiso tse sa kopanngoeng) li sa finyelloe khoeling efe kapa efe ea khalendara, bareki ba ka tšoaneleha bakeng sa Mokitlane oa Tšebeletso, ho latela litlhaloso tse ka tlase.
• Mokitlane o mong le o mong oa Tšebeletso o tla baloa e le peresentetage ea litefiso tsohle tse lefuoang ke bareki bakeng sa Tšebeletso ea MCE, e laoloang ke MicroStrategy nakong ea khoeli ea almanaka eo Mokitlane oa Tšebeletso o ekelitsoeng.
• Ena ke pheko e ikhethileng e fumanehang ho bareki haeba MicroStrategy e hloleha ho latela litlhoko tsa boemo ba lits'ebeletso tse boletsoeng boteng bo hlophisitsoeng Karolong ea 4.

Likoloto tsa Tšebeletso

• Clustered Production Node.
• Ho fumaneha ka tlase ho 99.9% empa ho lekana kapa ho feta 99.84%: 1% Mokitlane oa Tšebeletso
• Ho fumaneha ka tlase ho 99.84% empa ho lekana kapa ho feta 99.74%: 3% Mokitlane oa Tšebeletso
• Ho fumaneha ka tlase ho 99.74% empa ho lekana kapa ho feta 95.03%: 5% Mokitlane oa Tšebeletso
• Ho fumaneha ka tlase ho 95.03%: 7% ea Mokitlane oa Tšebeletso

Node ea Tlhahiso e sa Kopanetsoeng:

• Ho fumaneha ka tlase ho 99% empa ho lekana kapa ho feta 98.84%: 1% Mokitlane oa Tšebeletso
• Ho fumaneha ka tlase ho 98.84% empa ho lekana kapa ho feta 98.74%: 3% Mokitlane oa Tšebeletso
• Ho fumaneha ka tlase ho 98.74% empa ho lekana kapa ho feta 94.03%: 5% Mokitlane oa Tšebeletso
• Ho fumaneha ka tlase ho 94.03%: 7% ea Mokitlane oa Tšebeletso

Ts'ebetso ea Likoloto tsa Tšebeletso

• Ho fumana Mokitlane oa Ts'ebeletso, bareki ba tlameha ho fana ka nyeoe ea MicroStrategy ka letsatsi kapa pele ho letsatsi la 15 la khoeli ea khalendara e latelang khoeli ea khalendara eo ho thoeng ke Mokitlane oa Tšebeletso o kenyelletsang lintlha tse latelang: (a) mantsoe "SLA Credit Request" ho lebaleng la "Case Summary/ Molaetsa oa Phoso"; (b) tlhaloso e felletseng ea (l) ketsahalo e bakileng ho se fumanehe; (c) matsatsi, linako, le nako ea ho se fumanehe; (d) sistimi e amehang kapa li-ID tsa likarolo tse fanoeng ho bareki ke MicroStrategy nakong ea mesebetsi ea onboarding le Intelligence Architecture ea phano; le (e) tlhaloso e qaqileng ea liketso tse entsoeng ke basebelisi ho rarolla ho se fumanehe.
• Hang ha MicroStrategy e fumana tseko ena, MicroStrategy e tla lekola tlhahisoleseling e fanoeng le tlhahisoleseling efe kapa efe e amanang le ho fumana sesosa sa ho se fumanehe (ho kenyeletsoa,ample, tlhahisoleseding e mabapi le phumaneho ya tshebetso ya Bohlale ba Architecture, software kapa ditshebeletso tsa mokga wa boraro, tse itshetlehileng ka software kapa ditshebeletso tse amohetsweng ke moreki kapa tse ngodisitsweng, sistimi ya tshebetso, le dikarolo tsa software tsa MCE).
• Kamora moo, MicroStrategy e tla etsa qeto ka botshepehi hore na Mokitlane wa Tshebeletso o eketsehile mme o tla tsebisa bareki ka qeto ya ona.
• Haeba MicroStrategy e etsa qeto ea hore Mokitlane oa Tšebeletso o eketsehile, joale ka boikhethelo ba eona, e tla (1) sebelisa Mokitlane oa Tšebeletso ho invoice e latelang ea MCE Service e rometsoeng kapa (2) e atolose Nako ea Tšebeletso ea MCE ka nako e lekanang le chelete ea Mokoloto oa Tšebeletso. .
• Bareki ba kanna ba se lefelle litefiso leha e le life tse kolotoang MicroStrategy ka Likoloto tsa Tšebeletso.

Melao e sebetsang ho Ts'ebetsong Boitsebiso ba Motho

Karolo ena ea 5 e tla sebetsa feela ho isa moo ho se nang tumellano e 'ngoe e phethiloeng mabapi le taba e tšoanang pakeng tsa MicroStrategy le moreki ("Customer"), ho kenyeletsoa taelo (s) leha e le efe le/kapa tumellano e kholo pakeng tsa moreki le MicroStrategy ( ka kopanelo, “Tumellano e Laolang”), ’me e tla nkoa e le Sehlomathiso sa Tsamaiso ea Lintlha (DPA). Ntle le ha e fetotsoe ke DPA ena, Tumellano e Laolang e tla lula e sebetsa ka botlalo ebile e sebetsa.

Litlhaloso

• Molao o sebetsang oa Tšireletso ea Lintlha” o bolela melao le melaoana eohle e sebetsang moo e sebetsang ho MicroStrategy, sehlopha sa eona, le batho ba boraro ba ka sebelisoang mabapi le ts'ebetso ea Ts'ebeletso ea MCE e amanang le ts'ebetso ea data ea motho le lekunutu, ho kenyeletsoa, ​​​​ntle le meeli. , General Data Protection Regulation (EU) 2016/679, United Kingdom General Data Protection Regulation, le US Data Privacy Laws (e hlalosoang ka tlase) Mantsoe “Molaoli,” “Commissioner,” “Business,” Processor,” “Data Subject ,” “Bolaodi ba Tsamaiso,” “tshebetso,” “ho sebetsa,” le “data ya botho” di tla hlathollwa ho ya ka ditlhaloso tsa tsona jwalo ka ha di hlaloswa tlasa Molao o Sebetsang wa Tshireletso ya Boitsebiso.
• Sehlopha sa Bareki” se bolela Moreki le setho sefe kapa sefe se amanang, sa tlatsetso, boitlamo, boitlamo le k'hamphani e ts'oereng ea Moreki (ea sebetsang e le Molaoli) e kenang kapa e sebelisang Ts'ebeletso ea MCE molemong oa Moreki kapa ka litsamaiso tsa Moreki kapa motho ofe kapa ofe ea lumelletsoeng ho sebelisa Ts'ebeletso ea MCE. ho ea ka Tumellano e Busang pakeng tsa Customer le MicroStrategy, empa ke mang ea e-s'o saene Foromo ea eona ea Taelo le MicroStrategy.
• EU Standard Contractual Clauses” e bolela Module 3 lipehelo tse kenyellelitsoeng ka har'a Qeto ea Khomishene ea Europe (2021/914) ea la 4 Phuptjane 2021 mabapi le likarolo tse tloaelehileng tsa konteraka bakeng sa phetisetso ea data ea motho ho li-processor tse thehiloeng linaheng tsa boraro tlasa General Data Protection Regulation (EU) 2016. /679, joalo ka ha e ka ntlafatsoa, ​​ea tlatselletsoa, ​​kapa ea nkeloa sebaka nako le nako tlas'a Molao oa Tšireletso ea Lintlha o sebetsang 'me o kenyelelitsoe ka litšupiso mona e le karolo ea DPA ena mme khopi ea eona e ka fumaneha ho www.microstrategy.com/en/legal/contract-hub, ho ipapisitsoe le lipehelo tsa Karolo ea 5.5 ka tlase.
• EU-US Data Privacy Framework” e bolela Khomishene ea Europe e kenyang tšebetsong qeto ea la 10 Phupu 2023 tlasa Molao oa Ts'ireletso ea Lintlha tse Akaretsang.
• Phetisetso ea Machabeng” e bolela phetisetso ea data ea hau ho tsoa naheng e ka har'a European Economic Area (EEA) kapa Switzerland kapa United Kingdom (linaha ka bobeli tse seng ho EEA kapa EU) ho ea naheng kapa sebaka se sa amoheloang ke European Commission, Switzerland. kapa United Kingdom e fana ka boemo bo lekaneng ba ts'ireletso bakeng sa data ea hau kapa ho latela tlhoko efe kapa efe ho nka mehato e eketsehileng ho sireletsa data ea hau ka mokhoa o lekaneng.
• MCE Service” e bolela ts'ebeletso ea Tikoloho ea Cloud ea MicroStrategy, e leng nyehelo ea litšebeletso eo re e laolang molemong oa Moreki Amazon. Web Litšebeletso kapa tikoloho ea Microsoft Azure e kenyelletsang phihlello, ka kopanelo: (a) mofuta oa "Cloud Platform" ea Lihlahisoa tsa rona (mofuta o ntlafalitsoeng oa sethala sa software sa MicroStrategy se hahiloeng ka ho khetheha bakeng sa ho romelloa Amazon. Web Litšebeletso kapa tikoloho ea Microsoft Azure) e laetsoeng ke Moreki; (b) Tšehetso ea Leru; le (c) Tlatsetso
• PaaS Components (joalokaha ho hlalositsoe ka holimo Karolong ea 3.1 Cloud Infrastructure) bakeng sa tšebeliso ea hau le Lihlahisoa tse joalo.
• Sub-Processor" e bolela motho ofe kapa ofe oa boraro ea khethiloeng ke MicroStrategy ho sebetsana le data ea hau.
• US Data Privacy Laws” e bolela molao ofe kapa ofe o sebetsang oa lekunutu oa US kapa melaoana le melaoana ea lekunutu ea US e amanang le ts'ireletso ea Lintlha tsa Botho, ekaba e teng ho tloha ka letsatsi la tšebetso kapa e phatlalalitsoeng kamora moo, joalo ka ha e fetotsoe kapa e nketsoe sebaka, ho kenyeletsoa ntle le moeli le Lekunutu la California Consumer. Molao oa 2018, Cal. Civ. Khoutu §§ 1798.100 et seq., joalo ka ha e fetotsoe ke Molao oa Litokelo tsa Lekunutu oa California oa 2020, le melaoana eohle e fanoeng tlas'a moo ("CCPA"); molao oa Virginia Consumer Data Protection oa 2021, Va. Code Ann. §§ 59.1-571 et seq. (“VCDPA”), ho tloha ka la 1 Pherekhong 2023; Molao oa Lekunutu oa Colorado oa 2021, Colo. Rev. Stat. §§ 6-1-1301 et seq. (“CPA”), joalo ka ha e tla qala ka la 1 Phupu 2023; Molao oa Connecticut Mabapi le Lekunutu la Boitsebiso ba Motho le Tlhokomelo ea Marang-rang, Conn Gen. Stat. §§ 42-515 et seq. ("CTDPA"), joalo ka ha e tla qala ho sebetsa ho tloha ka Phupu 1, 2023; Molao oa Lekunutu oa Bareki oa Utah oa 2021, Utah Code Ann. §§ 13-61-101 et seq. ("UCPA"), joalo ka ha e tla qala ho sebetsa ho tloha ka la 31 Tšitoe 2023; Molao oa Lekunutu la Boitsebiso ba Texas le Tšireletso, Tex. Bus. & Com. Khoutu §§ 541 et seq. (“TDPSA”), joalo ka ha e tla qala ka la 1 Phupu 2024; Bili ea Litokelo tsa Dijithale ea Florida, Fla. Stat. §§ 501.701 et seq. ("FDBR"), joalo ka ha e tla qala ho sebetsa ho tloha ka Phupu 1, 2024; Molao oa Lekunutu oa Boitsebiso ba Bareki oa Montana, 2023 SB 384 (“MCDPA”), joalokaha o tla qala ho sebetsa ho tloha ka la 1 Mphalane 2024; Molao oa Tšireletso ea Boitsebiso ba Bareki ba Iowa, Iowa Code §§ 715D et seq. ("ICDPA"), joalo ka ha e tla qala ka la 1 Pherekhong 2025; Molao oa Tšireletso ea Boitsebiso oa Tennessee, Tennessee Code Ann. §§ 47-18-3201 et seq. (“TIPA”), joalo ka ha e tla qala ka la 1 Phupu 2025; le Indiana Consumer Data Privacy Act, Indiana Code §§ 24-15 et seq. ("INCDPA"), joalo ka ha e tla qala ho sebetsa ho tloha ka la 1 Pherekhong 2026.
• UK Addendum” e bolela tlatsetso ea Melaoana e Tloaelehileng ea Konteraka ea EU bakeng sa ho fetisetsoa ha data ea motho linaheng tsa boraro e tsamaellanang le United Kingdom General Data Protection Regulation, e nang le Module 3 oa EU Standard Contractual Clauses e kenyellelitsoeng le ho sebelisoa ka litšupiso.

Ts'ebetso ea Lintlha

Joaloka Processor, MicroStrategy e tla sebetsana le data ea botho e kentsoeng kapa e fetisetsoang ho MCE Service joalokaha e laetsoe ke Moreki kapa e fanoe ke Moreki e le Mookameli (ka kakaretso, "Lintlha tsa Moreki") tlas'a litaelo tse ngotsoeng tsa Moreki. Moreki o lumella MicroStrategy, lebitsong la eona le molemong oa litho tse ling tsa Sehlopha sa Bareki ba eona, ho sebetsana le Lintlha tsa Bareki nakong ea nako ea DPA ena e le Mosireletsi ka sepheo se boletsoeng tafoleng e ka tlase.

Lintlha tsa Bareki mabapi le Tšebeletso ea MCE

Taba ea ho sebetsa	Polokelo ea data, ho kenyeletsoa ntle le meeli ea data ea motho ka mong, e fanoeng ke Moreki molemong oa khoebo ea eona
Nako ea ho sebetsa	Nako ea Ts'ebeletso ea MCE le matsatsi a 90 kamora ho fela ha nako e joalo
Mofuta oa ts'ebetso	Ho boloka, ho boloka, ho hlaphoheloa, le ho sebetsa ha Lintlha tsa Bareki mabapi le Tšebeletso ea MCE. Lintlha tsohle li patiloe ha li phomotse.
Morero oa ts'ebetso	Ho fana ka litšebeletso tsa MCE
Mofuta oa data ea hau	Lintlha tsa Bareki tse kentsoeng kapa tse fetiselitsoeng ho sebetsa ka Ts'ebeletso ea MCE ke Moreki
Lihlopha tsa litaba tsa litaba	Basebeletsi kapa baemedi ba bareki ba Moreki le Bareki, menyetla, balekane ba kgwebo le barekisi, le batho bao ba filweng tumello ya ho sebedisa Tshebeletso ya MCE ke Moreki.

• Mekha e amohela le ho lumellana hore data leha e le efe ea botho eo Moreki a e senolelang MicroStrategy mabapi le DPA ena e senotsoe ka merero e fokolang ea khoebo le tlas'a litaelo tse ngotsoeng bakeng sa ts'ebetso mabapi le ts'ebetso ea Litšebeletso tsa MCE ho latela DPA ena le joalokaha ho boletsoe ka holimo. Mekha e lumellana hore DPA ena ke litaelo tse ngotsoeng tse felletseng le tsa ho qetela tsa Moreki ho MicroStrategy mabapi le Lintlha tsa Bareki.
• Litaelo tse ling tse ka ntle ho sebaka sa DPA ena (haeba li le teng) li hloka tumellano e ngotsoeng esale pele pakeng tsa MicroStrategy le Customer, ho kenyeletsoa tumellano mabapi le litefiso leha e le life tse eketsehileng tse lefuoang ke Moreki ho MicroStrategy bakeng sa ho phethahatsa litaelo tse joalo.
• Moreki o tla etsa bonnete ba hore litaelo tsa hae li lumellana le melao eohle, melao, le melaoana e sebetsang mabapi le Lintlha tsa Bareki le hore ts'ebetso ea Lintlha tsa Bareki tlas'a litaelo tsa Moreki e ke ke ea etsa hore MicroStrategy e tlōle Molao oa Tšireletso ea Boitsebiso bo Sebetsang le/kapa DPA ena kapa litumellano tse sebetsang. le Sub-Processors, ho kenyeletsoa Melao e Tloaelehileng ea Konteraka ea EU le Sehlomathiso sa UK.
• MicroStrategy e ke ke ea sebetsana le Lintlha tsa Bareki ka ntle ho sebaka sa DPA ena.

MicroStrategy e tla:

1. Sebetsa Lintlha tsa Bareki feela ka litaelo tse ngotsoeng tse tsoang ho Moreki (ntle le haeba MicroStrategy kapa Sub-Processor e amehang (bona Karolo ea 5.4 ka tlase) e hlokeha ho sebetsana le Lintlha tsa Bareki ho latela melao e sebetsang, moo MicroStrategy e tla tsebisa Moreki ka tlhokahalo e joalo ea molao pele ho ts'ebetso e joalo. ntle le haeba melao e jwalo e sebetsang e thibela tsebiso ho Moreki ka mabaka a thahasello ya setjhaba;
2. Kapele-pele tsebisa Moreki haeba, ho ea ka maikutlo a hae a utloahalang, taelo efe kapa efe e amohetsoeng ho tsoa ho Moreki e tlola Molao o Ts'ebetsong oa Tšireletso ea Lintlha;
3. Netefatsa hore motho ofe kapa ofe ea lumelletsoeng ke MicroStrategy ho sebetsana le Lintlha tsa Bareki o lumellana le Karolo ea 5.2(1) ka holimo; le
4. Ka khetho ea Moreki, hlakola kapa u khutlisetse ho Moreki Lintlha tsohle tsa Bareki kamora pheletso ea phano ea Ts'ebeletso ea MCE, e amanang le ts'ebetso, 'me u hlakole likopi tse setseng. MicroStrategy e tla ba le tokelo ea ho boloka Lintlha tsa Bareki tseo e tlamehang ho li boloka ho latela molao ofe kapa ofe o sebetsang kapa tseo ho hlokahalang hore li li boloke bakeng sa inshorense, accounting, lekhetho, kapa ho boloka rekoto. Karolo ea 5.3 e tla tsoelapele ho sebetsa ho Lintlha tsa Bareki tse bolokiloeng.

MicroStrategy e ke ke ea:

1. rekisa” (joalokaha ho hlalositsoe ke CCPA) Boitsebiso bofe kapa bofe ba Bareki bo amohetsoeng kapa bo fumanoeng mabapi le ho etsa litšebeletso tse boletsoeng Tumellanong e Laolang, kapa ho arolelana Lintlha tse joalo tsa Bareki bakeng sa papatso ea boitšoaro bo fapaneng;
2. bokella, ho fihlella, ho sebedisa, ho senola, ho sebetsa, kapa ho boloka Lintlha tsa Bareki bakeng sa morero ofe kapa ofe ntle le morero o itseng oa ho etsa litšebeletso tse boletsoeng Tumellanong e Laolang, kapa morero o mong oa khoebo o lumelletsoeng ke Molao o Sebelisang oa Tšireletso ea Boitsebiso;
3. ho bokella, ho fihlella, ho sebelisa, ho senola, ho sebetsa, kapa ho boloka Lintlha tsa Bareki ka ntle ho kamano e tobileng ea khoebo pakeng tsa Customer le MicroStrategy; le
4. kopanya Lintlha tsa Moreki tse amohetsoeng kapa tse fumanoeng mabapi le ho etsa lits'ebeletso tse boletsoeng Tumellanong e Laolang le data efe kapa efe ea botho eo e e fumanang ho tsoa ho motho e mong kapa molemong oa batho ba bang, kapa eo e e bokellang litšebelisanong tsa eona, ntle le ha ho lumelletsoe ka mokhoa o mong ke Molao o Sebetsang oa Ts'ireletso ea Lintlha. .

• MicroStrategy e tiisa hore ea utloisisa ebile e tla latela lithibelo tsohle tse karolong ea 5.2 le hore hang-hang, pele ho matsatsi a mahlano (5) a khoebo, e tla tsebisa Moreki haeba a ke ke a hlola a ikamahanya le litlamo tse tlas'a Molao oa Ts'ireletso ea Lintlha tse sebetsang, ho kenyeletsoa le eng kapa eng e sebetsang. boitlamo tlasa CCPA, bakeng sa ho sebetsana le Lintlha tsa Bareki.
• Ha a fumana tsebiso e joalo, Moreki a ka nka mehato e loketseng le e loketseng ea khoebo ho emisa le ho lokisa tšebeliso efe kapa efe e sa lumelloeng ea Lintlha tse joalo tsa bareki.

Lekunutu

• MicroStrategy e ke ke ea senola Lintlha tsa Bareki ho mmuso ofe kapa ofe kapa motho ofe kapa ofe oa boraro, ntle le ha ho hlokahala ho latela molao kapa taelo e nepahetseng le e tlamang ea mmuso kapa setsi sa ts'ebetso ea molao (joalo ka taelo ea lekhotla kapa taelo ea lekhotla).
• Haeba mmuso kapa setsi sa ts'ebetso ea molao se romella MicroStrategy kopo ea Customer Data, MicroStrategy e tla leka ho khutlisetsa mmuso kapa setsi sa ts'ebetso ea molao ho kopa data eo ka kotloloho ho tsoa ho Moreki. E le karolo ea boiteko bona, MicroStrategy e ka fana ka lintlha tsa motheo tsa ho ikopanya le Moreki ho mmuso kapa setsi sa ts'ebetsong ea molao. Haeba ba tlamehile ho senola Lintlha tsa Bareki ho mmuso kapa setsi sa ts'ebetsong ea molao, joale MicroStrategy e tla fa Moreki tsebiso e utloahalang ea tlhokahalo ea ho lumella Moreki ho batla taelo ea tšireletso kapa pheko e 'ngoe e loketseng, ntle le haeba MicroStrategy e thibetsoe ka molao ho etsa joalo. MicroStrategy e thibela basebetsi ba eona ho sebetsana le Lintlha tsa Bareki ntle le tumello ea MicroStrategy, 'me e beha boitlamo bo nepahetseng ba konteraka ho basebetsi ba eona, ho kenyelletsa, kamoo ho loketseng, boitlamo bo nepahetseng mabapi le lekunutu, ts'ireletso ea data le ts'ireletso ea data.
• Haeba Melaoana ea Tumellano e Tloaelehileng ea EU kapa Sehlomathiso sa UK se sebetsa, ha ho letho Karolong ena ea 5.3 le fetolang kapa le fetolang Melao ea Tumellano e Tloaelehileng ea EU kapa Sehlomathiso sa UK, ho kenyeletsoa ntle le moedi ditlameho tse kahare ho polelwana 5(a).

Sub-Processing

• Moreki o fana ka tumello e akaretsang ho MicroStrategy ho sebelisana le lik'hamphani tse ikopantseng le eona ho fana ka Ts'ebeletso ea MCE le ho sebelisa Sub-Processors ho phethahatsa boitlamo ba eona ba konteraka tlasa DPA ena kapa ho fana ka lits'ebeletso tse itseng molemong oa eona.
• Theko ea MicroStrategy website at https://community.microstrategy.com/s/article/GDPR-Cloud-Sub-Processors e thathamisa li-Sub-Sub-Sub-Processors tse khethiloeng ke MicroStrategy tseo hajoale li sebetsanang le ho etsa mesebetsi e ikhethileng molemong oa Moreki. Moreki o lumella MicroStrategy ho sebelisa Sub-Processor joalo ka ha ho hlalositsoe Karolong ea 5.4.
• Pele MicroStrategy e sebelisa Sub-Processor efe kapa efe e ncha ho etsa mesebetsi e itseng ea ts'ebetso, MicroStrategy e tla ntlafatsa e sebetsang. websebaka.
• Haeba Moreki a hanana le Sub-Processor e ncha, Moreki o tla tsebisa MicroStrategy ka lengolo nakong ea matsatsi a mashome a mararo (30) kamora ho ntlafatsoa ha lenane le sebetsang la Sub-Processor mme khanyetso e joalo e tla hlalosa mabaka a nepahetseng a Moreki a khanyetso.
• Haeba Moreki a hana tšebeliso ea Sub-Processor e ncha ho latela ts'ebetso e fanoeng tlasa Karolo ena ea 5.4, MicroStrategy e ke ke ea sebelisana le Sub-Processor e joalo ho etsa mesebetsi e ikhethileng molemong oa Moreki ntle le tumello e ngotsoeng ea Moreki. Ho feta moo, MicroStrategy e tla ba le tokelo ea ho phekola khanyetso efe kapa efe ka, ka boikhethelo ba eona, e ka khetha ho a) nka mehato efe kapa efe ea tokiso e kopiloeng ke Moreki ka khanyetso ea eona (e leng mehato e tla nkuoa ho rarolla khanyetso ea bareki) le ho tsoela pele ho sebelisa Sub. -Mosebelisi kapa b) emisa le/kapa ho felisa sehlahisoa kapa tšebeletso efe kapa efe e tla kenyelletsa tšebeliso ea Sub-Processor e joalo.
• Haeba MicroStrategy e khetha Sub-Processor, MicroStrategy e tla (i) thibela phihlello ea Sub-Processor ho Lintlha tsa Bareki feela ho se hlokahalang ho fana ka Ts'ebeletso ea MCE ho Moreki mme e tla thibela Sub-Processor ho fihlella Lintlha tsa Bareki bakeng sa morero ofe kapa ofe; (ii) e tla kena tumellanong e ngotsoeng le Sub-processor; (iii) ho isa boholeng boo Sub-Processor a ntseng a etsa lits'ebeletso tse ts'oanang tsa ts'ebetso ea data tse fanoang ke MicroStrategy tlasa DPA ena, e qobella Sub-Processor lipehelo tse ts'oanang haholo le tse behiloeng ho MicroStrategy ho DPA ena; le (iv) ho ikamahanya le Melawana e Tloaelehileng ya Konteraka ya EU le/kapa Sehlomathiso sa UK (moo ho hlokehang), tse nang le ditlameho ka thoko mabapi le dipehelo tse tla behwa mabapi le phetisetso e tswelang pele ya Dintlha tsa Botho ho Morekisi e Monyane. MicroStrategy e tla lula e ikarabella ho Moreki bakeng sa ts'ebetso ea boitlamo ba Sub-Processor.

Ho fetisoa ha Boitsebiso ba Motho ka Sebaka

• Mabapi le Lintlha tsa Bareki tse nang le data ea hau e kentsoeng kapa e fetisetsoang ho Ts'ebeletso ea MCE, Moreki a ka hlakisa libaka tseo Lintlha tsa Bareki li tla sebetsoa ka har'a marang-rang a MicroStrategy's Sub-Processor (mohlala, sebaka sa EU-Dublin). Sub-Processor e ke ke ea fetisetsa Lintlha tsa Moreki sebakeng se khethiloeng ke Moreki ntle le ha ho hlokahala ho hlokomela kapa ho fana ka Ts'ebeletso ea MCE, kapa ha ho hlokahala ho latela molao kapa taelo e tlamang ea setsi sa ts'ebetso ea molao.
• Ho fana ka Ts'ebeletso ea MCE, Moreki o amohela le ho tiisa hore MicroStrategy e ka etsa Phetisetso ea Machabeng ea Lintlha tsa Bareki ho kenyelletsa le ho fetisetsa ho likhamphani tse ikopantseng le/kapa Basebelisi ba Batla.
• MicroStrategy Incorporated le MicroStrategy Services Corporation e nka karolo ho EU-US Data Privacy Framework (DPF) le Swiss-US DPF mme e netefalitse ho latela melaoana ea DPF e fanoeng ke Lefapha la Khoebo, mabapi le pokello, tšebeliso le ho bolokoa ha thepa. Lintlha tsa hau tsa EU li fetiselitsoe United States. Phetisetso efe kapa efe ho tloha United States ho ea linaheng tsa mokha oa boraro e tla nkuoa e le "phetisetso e tsoelang pele" tlasa DPF. Moo MicroStrategy Incorporated le MicroStrategy Services Corporation li fetelang pele, li tla etsa bonnete ba hore konteraka e sebetsa le mokha oo e khotsofatsang litlhoko tsa boikarabello ba ho fetela pele tsa DPF.
• MicroStrategy e boetse e saenetse ka thoko (e le morekisi oa data) le Sub-Processors (e le barekisi ba data) (a) khopi ea Melaoana ea Konteraka ea Maemo a EU le moo ho hlokahalang, (b) kopi ea Sehlomathiso sa UK ho sireletsa Liphetisetso tsa Machabeng tseo etsahala. Haeba mofuta oa EU Standard Contractual Clauses kapa UK Addendum e fetotsoe kapa e nkeloa sebaka ke balaoli ba amehang tlas'a Applicable Data Protection Law, MicroStrategy e tla tlatsa foromo e nchafalitsoeng ea EU Standard Contractual Clauses le/kapa UK Addendum le ho tsebisa Moreki e le Molaoli oa mofuta o joalo. Ha feela foromo e joalo e nepahetse ebile e sebetsa ho MicroStrategy e le processor, foromo e joalo e tla tlama mekha (e ka kenyelletsang Moreki le / kapa Sub-Processor e itšetlehileng ka tokomane e fetotsoeng kapa e ntlafalitsoeng) ha mekha e amehang e sebelisitse foromo e ntlafalitsoeng. , ho ipapisitsoe le ho fela ha nako ea mohau, haeba e teng, e behiloeng ke Bolaoli bo amehang ba Tsamaiso. Haeba Moreki a sa kene le ho phethahatsa Melao ea Konteraka ea Maemo a EU kapa Sehlomathiso sa UK, moo ho hlokahalang hore a etse joalo tlas'a Molao oa Tšireletso ea Boitsebiso bo Tšebelisong (ebang ke ka lebaka la ho hlōleha ho fana ka foromo e nepahetseng kapa hobane, ka bohlale ba MicroStrategy, Moreki. e thibela ka mokhoa o sa utloahaleng, e liehisa kapa e beha maemo ho phethisoa ha foromo e joalo), MicroStrategy e tla ba le tokelo ea ho emisa le/kapa ho emisa sehlahisoa kapa tšebeletso efe kapa efe e hlokang Phetisetso ea Machabeng ea Lintlha tsa Bareki ha e fa Moreki tsebiso e ngotsoeng ea matsatsi a mashome a mararo (30).
• Bakeng sa Phetisetso ea Machabeng e tlas'a Molao oa Tšireletso ea Lintlha o Tšebelisong oa Switzerland, likarolo tse ling tse ka tlase li tla kenyelletsoa e le sehlomathiso ho DPA ena.

1. Poleloana eo e leng Litho tsa EU ho DPA ena e tla lula e kenyelletsa Linaha tsa Litho tsa EEA le Switzerland.
2. Phetiso ea data e ipapisitse le lipehelo tsa GDPR. Litokisetso tsa Molao oa Ts'ireletso ea Lintlha tsa Switzerland le tsona li sebetsa maemong a bobeli. ”
3. Mabapi le phetisetso ea data ea motho ka mong ho tsoa Switzerland, Federal Data Protection and Information Commissioner ke Bolaoli bo nang le bokhoni ba Bolaoli. ”
4. Ho latela Molao oa hajoale oa Ts'ireletso ea Lintlha tsa Switzerland le ho fihlela Molao o ntlafalitsoeng oa Ts'ireletso ea Lintlha tsa Switzerland o qala ho sebetsa, poleloana ea data ea motho e boetse e kenyelletsa lintlha tsa mekhatlo ea molao eseng batho ba tlhaho feela. ”

• Ho sa tsotellehe se boletsoeng ka holimo, Melaoana ea EU ea Standard Contractual Clauses le/kapa UK Addendum kapa DPF (kapa litlamo tse tšoanang le tse tlas'a EU Standard Contractual Clauses kapa UK Addendum kapa DPF) li ke ke tsa sebetsa haeba MicroStrategy e amohetse maemo a mang a amohelehang a phetiso e molaong ea data ea motho ka ntle ho EEA, UK kapa Switzerland, ho sireletsa Lintlha tsa Bareki.
• Mabapi le Phetisetso e 'ngoe ea Machabeng, (ka ntle ho tse koahetsoeng ke EU Standard Contractual Clauses le/kapa UK Addendum kapa DPF) MicroStrategy e tla etsa phetiso ea Lintlha tsa Bareki haeba:

1. Litšireletso tse lekaneng li teng bakeng sa phetisetso ea Lintlha tsa Bareki tlas'a Molao oa Tšireletso ea Lintlha tse sebetsang, moo Moreki a tla phethahatsa litokomane leha e le life (ho kenyeletsoa ntle le moeli EU Standard Contractual Clauses, UK Addendum, DPF kapa mekhoa e meng e amohelehang ea phetisetso) e amanang le International Contractual Clauses. Phetisetso, eo MicroStrategy kapa Sub-Processor e loketseng e hlokang hore e phethe nako le nako; kapa
2. MicroStrategy kapa Sub-Processor e amehang e hlokeha ho etsa Phetisetso e joalo ea Machabeng ho latela melao e sebetsang, moo MicroStrategy e tla tsebisa Moreki ka tlhoko e joalo ea molao pele ho Phetiso e joalo ea Machabeng ntle le haeba melao e sebetsang e thibela tsebiso ho Moreki ka mabaka a lithahasello tsa sechaba; kapa
3. Ho seng joalo e lumelletsoe ka molao ho etsa joalo ke Molao o Ts'ebetsong oa Tšireletso ea Lintlha.

Tšireletso ea Ts'ebetso ea Boitsebiso

MicroStrategy e kentse tšebetsong 'me e tla boloka mehato e nepahetseng ea tekheniki le ea mokhatlo, ho kenyeletsoa, ​​​​ha ho loketse.

1. Tšireletso ea marang-rang a MicroStrategy;
2. Tšireletso ea 'mele ea lisebelisoa;
3. Mehato ea ho laola litokelo tsa phihlello bakeng sa basebetsi le likonteraka tsa MicroStrategy mabapi le marang-rang a MicroStrategy; le
4. Mekhoa ea ho etsa liteko khafetsa, ho lekola, le ho lekola katleho ea mehato ea tekheniki le ea mokhatlo e sebelisoang ke MicroStrategy.

• MicroStrategy e tla etsa bonnete ba hore mehato e joalo ea tekheniki le ea mokhatlo e fana ka boemo bo ts'oanang ba ts'ireletso ea lekunutu ho data efe kapa efe ea Bareki joalo ka ha e fanoe, 'me e hlokoa, tlas'a Molao oa Ts'ireletso ea Lintlha tse sebetsang, ho kenyeletsoa CCPA, ho isa moo e sebetsang.
• Moreki a ka nka mehato e loketseng khoebong ho netefatsa hore MicroStrategy e sebelisa Lintlha tsa Bareki ka mokhoa o lumellanang le DPA ena le boitlamo ba Moreki tlas'a CCPA.
• Bareki le bona ba ka khetha ho kenya tšebetsong mehato e nepahetseng ea tekheniki le ea mokhatlo mabapi le Lintlha tsa Bareki, ka kotloloho ho tsoa ho Sub-processor ea MicroStrategy. Mehato e joalo e loketseng ea tekheniki le ea mokhatlo e kenyelletsa:

1. pseudonymization le encryption ho netefatsa boemo bo nepahetseng ba ts'ireletso;
2. Mehato ea ho netefatsa lekunutu, bots'epehi, boteng, le botsitso bo tsoelang pele ba lits'ebetso le lits'ebeletso tse fanoang ke Bareki ho batho ba boraro;
3. Mehato ea ho lumella Moreki ho boloka le ho boloka litokomane ka nepo ho khutlisetsa phumaneho le phihlello ea Lintlha tsa Bareki ka nako ha ho ka ba le ketsahalo ea 'mele kapa ea tekheniki; le
4. Mekhoa ea ho etsa liteko khafetsa, ho lekola, le ho lekola katleho ea mehato ea tekheniki le ea mokhatlo e kentsoeng ke Moreki.

Tsebiso ea Tlokotsi ea Tšireletso

• MicroStrategy e tla, ho fihlela moo e lumelletsoeng ke molao, ho tsebisa Moreki ntle le tieho e sa hlokahaleng ka mor'a ho tseba ka ts'enyeho efe kapa efe ea kotsi kapa e seng molaong, tahlehelo, phetoho, phatlalatso e sa lumelloeng ea, kapa phihlello ea data efe kapa efe ea Moreki ka MicroStrategy kapa Sub-Processor. ) (“Ketsahalo ya Tshireletso”). Ho isa tekanyong eo Ketsahalo ea Tšireletso e bakoang ke tlōlo ea litlhoko tsa DPA ena ke MicroStrategy, MicroStrategy e tla etsa boiteko bo utloahalang ba ho tseba le ho lokisa sesosa sa tlōlo ea molao, ho kenyelletsa le mehato ea ho fokotsa liphello le ho fokotsa tšenyo leha e le efe e bakoang ke Ketsahalo ea Tšireletso.
• Moreki o dumela hore Ketsahalo e sa atleheng ya Tshireletso e ke ke ya ba tlasa Karolo ena ya 5.7. Ketsahalo e sa atleheng ea Ts'ireletso e etsa hore ho se be le phihlello e sa lumelloeng ea data ea bareki kapa lisebelisoa life kapa life tsa MicroStrategy's kapa MicroStrategy's Sub-Processor's tse bolokang Lintlha tsa Bareki, 'me li ka kenyelletsa, ntle le meeli, li-pings le litlhaselo tse ling tsa phatlalatso ho li-firewall kapa li-server tse haufi, li-port scans. , liteko tse sa atleheng tsa ho kena, ho hana litlhaselo tsa lits'ebeletso, ho fofonela lipakete (kapa phihlello e 'ngoe e sa lumelloeng ea data ea sephethephethe e sa faneng ka phihlello e fetang lihlooho), kapa liketsahalo tse tšoanang; le boikarabelo ba MicroStrategy ba ho tlaleha kapa ho arabela Ketsahalo ea Tšireletso tlas'a Karolo ena ea 5.7 ha se, 'me e ke ke ea hlalosoa e le kananelo ea MicroStrategy ea phoso leha e le efe kapa molato oa MicroStrategy mabapi le Ketsahalo ea Tšireletso.
• Tsebiso (s) ea Liketsahalo tsa Ts'ireletso, haeba li teng, li tla romelloa ho Moreki ka mekhoa efe kapa efe eo MicroStrategy a e khethang, ho kenyeletsoa ka lengolo-tsoibila. Ke boikarabello ba Moreki ho netefatsa hore ba fana ka MicroStrategy ka tlhaiso-leseling e nepahetseng ea puisano le phetiso e sireletsehileng ka linako tsohle.
• Tlhahisoleseding e fanoeng ke MicroStrategy e reretsoe ho thusa Bareki ho latela boitlamo ba bona tlas'a Molao oa Tšireletso ea Lintlha Tse Tšebelisong mabapi le litekanyetso tsa ts'ireletso ea data le therisano ea pele.

Audit

• MicroStrategy e tla lumella le ho kenya letsoho litlhahlobong (ho kenyeletsoa le tse tlas'a EU Standard Contractual Clauses/ UK Addendum moo tsena li sebetsang), tse tla kenyelletsa tlhahlobo, e etsoang ke Moreki kapa mohlahlobi e mong ea laetsoeng ke Moreki, ha feela Moreki a fana ka MicroStrategy bonyane matsatsi a 30. ' tsebiso e nepahetseng e ngotsoeng esale pele ea tlhahlobo e joalo le hore tlhahlobo e 'ngoe le e' ngoe e etsoa ka litšenyehelo tsa Moreki, nakong ea lihora tsa khoebo, litsing tse khethiloeng tsa MicroStrategy, le ho baka tšitiso e nyane khoebong ea MicroStrategy le ntle le Moreki kapa mohlahlobi oa eona ea nang le phihlello ea data efe kapa efe eo e leng ea eona. ho motho emong ntle le Moreki. Lisebelisuoa life kapa life tse senotsoeng nakong ea lihlahlobo tse joalo le liphetho le/kapa liphetho tsa lihlahlobo tse joalo li tla bolokoa e le lekunutu ke Moreki. Tlhahlobo e joalo e tla etsoa eseng ho feta hanngoe likhoeling tse ling le tse ling tse 12, 'me Moreki a ke ke a kopitsa kapa a tlosa thepa efe kapa efe sebakeng seo tlhahlobo e etsoang ho sona.
• Moreki o amohela le ho lumela (ho latela Karolo ea 5.4(iii)) hore mabapi le litokelo tsa tlhahlobo ea MicroStrategy ea Sub-Processor ea eona e fanang ka lits'ebeletso tsa litšebeletso tsa motheo bakeng sa Ts'ebeletso ea MCE, Sub-Processor e joalo e tla sebelisa bahlahlobi ba kantle ho netefatsa ho lekana ha mehato ea ts'ireletso ho kenyelletsa. tšireletseho ea litsi tsa data tsa 'mele tseo Sub-Processor a fanang ka Litšebeletso ho tsona. Tlhahlobo ena e tla etsoa bonyane selemo le selemo ho latela litekanyetso tsa ISO 27001 kapa maemo a mang a mang a lekanang haholo le ISO 27001 ke litsebi tse ikemetseng tsa ts'ireletso tsa mokha oa boraro khethong le litšenyehelong tsa Sub-Processor mme e tla fella ka ho hlahisoa ha tlaleho ea tlhahlobo. (“Tlaleho”), e tla ba tlhahisoleseling ea lekunutu ea Sub-Processor kapa ka tsela e 'ngoe e fumaneha ho latela tumellano eo ho lumellanoeng ka eona holim'a ho se hlahise tlaleho e akaretsang Tlaleho (“NDA”). MicroStrategy e ke ke ea khona ho hlahisa Tlaleho e joalo ho Moreki ntle le tumello ho tsoa ho Sub-Processor. Ka kopo e ngotsoeng ea Moreki nakong ea ts'ebeliso ea litokelo tsa eona tsa tlhahlobo tlasa Karolo ena ea 5.8, MicroStrategy e tla kopa tumello ea Sub-Processor ho fa Moreki kopi ea Tlaleho e le hore Moreki a ka netefatsa ka nepo hore na Sub-Processor o lumellana le boitlamo ba hae ba ts'ireletso. . Tlaleho e tla etsa tlhahisoleseling ea lekunutu 'me Sub-Processor a ka batla Moreki ho kena ho NDA le bona pele a fana ka eona.
• Haeba EU Standard Contractual Clauses kapa UK Addendum e sebetsa tlas'a Karolo ea 5.5, joale Moreki o lumela ho sebelisa tokelo ea hae ea ho hlahloba le ho hlahloba ka ho laela MicroStrategy ho etsa tlhahlobo ea lichelete joalokaha e hlalositsoe Karolong ena ea 5.8, 'me lihlopha li lumellana hore ho sa tsotellehe se boletsoeng ka holimo, ha ho letho le fapaneng kapa e fetola Melao ea Tumellano e Tloaelehileng ea EU kapa Sehlomathiso sa UK ebile ha e ame litokelo life kapa life tsa Bolaoli ba Tsamaiso kapa Litokelo tsa Lintlha tlas'a Melaoana ea Konteraka ea Maemo a EU kapa Sehlomathiso sa UK.

Boikemisetso bo Ikemetseng

Moreki o na le boikarabelo ba ho reviewtlhahisoleseding e fanoeng ke MicroStrategy le Sub-processor ea eona e amanang le ts'ireletso ea data le ho etsa qeto e ikemetseng ea hore na Tšebeletso ea MCE e finyella litlhoko tsa Moreki le boitlamo ba molao hammoho le boitlamo ba Moreki tlas'a DPA ena.

Litokelo tsa Sehlooho sa Lintlha

• Ho nahanoa ka mofuta oa Ts'ebeletso ea MCE, Moreki a ka sebelisa litaolo tse itseng, ho kenyeletsoa likarolo tsa ts'ireletso le ts'ebetso, ho khutlisa, ho lokisa, ho hlakola, kapa ho thibela Lintlha tsa Bareki.
• MicroStrategy e tla fana ka thuso e utloahalang ho Moreki (ka litšenyehelo tsa Moreki) ho.

1. Ho ikamahanya le boitlamo ba eona tlasa Molao oa Tšireletso ea Lintlha tse Tšebelisong tse amanang le ts'ireletso ea ts'ebetso ea Lintlha tsa Bareki;
2. Ho arabela likopo tsa ho sebelisa litokelo tsa Lihlooho tsa Boitsebiso tlas'a Molao oa Tšireletso ea Lintlha Tse Tšoanang, ho kenyeletsoa ntle le meeli ka mehato e loketseng ea botekgeniki le ea mokhatlo, kahohle kamoo ho ka khonehang;
3. Ho ngola Liketsahalo life kapa life tsa Ts'ireletso le ho tlaleha Liketsahalo life kapa life tsa Ts'ireletso ho Bolaoli bofe kapa bofe ba Tsamaiso le / kapa Lihlooho tsa Lintlha;
4. Ho etsa litlhahlobo tsa ts'ebetso ea lekunutu ea ts'ebetso efe kapa efe ea ts'ebetso le ho buisana le ba boholong ba okametseng, Litaba tsa Boitsebiso, le baemeli ba bona ka nepo; le
5. Ho etsa hore boitsebiso bo hlokahalang ho Bareki bo fumanehe ho bontša hore ba lumellana le litlamo tse boletsoeng ho DPA ena.

Ho khutlisa kapa ho Hlakola Lintlha tsa Bareki

• Ka lebaka la mofuta oa Ts'ebeletso ea MCE, Sub-Processor ea MicroStrategy e fa Moreki litaolo tseo Moreki a ka li sebelisang ho khutlisa Lintlha tsa Bareki ka mokhoa oo li bolokiloeng ka ona e le karolo ea Ts'ebeletso ea MCE kapa ho hlakola Lintlha tsa Bareki.
• Ho fihlela pheletsong ea Tumellano e Busang lipakeng tsa Moreki le MicroStrategy, Moreki o tla tsoelapele ho ba le bokhoni ba ho khutlisa kapa ho hlakola Lintlha tsa Bareki tlasa Karolo ea 5.11.
• Matsatsing a 90 ka mor'a letsatsi leo, Moreki a ka fumana kapa a hlakola Boitsebiso bofe kapa bofe bo setseng ba Bareki ho tsoa ho Ts'ebeletso ea MCE, ho latela melao le lipehelo tse boletsoeng Tumellanong e Laolang, ntle le haeba (i) e thibetsoe ke molao kapa taelo ea mmuso kapa sehlopha sa taolo, (ii) se ka ikarabella ho MicroStrategy kapa Sub-Processors, kapa (iii) Moreki ha a e-so lefe chelete eohle e lokelang ho lefshoa tlas'a Tumellano e Laolang.
• Ha matsatsi ana a 90 a fela, Moreki o tla koala liakhaonto tsohle tsa MicroStrategy.
• MicroStrategy e tla hlakola Lintlha tsa Bareki ha a kopuoa ke Moreki ka taolo ea Ts'ebeletso ea MCE e fanoeng molemong ona.

Sehlahisoa sa MicroStrategy AI

• Karolo ena ea 6 e tla sebetsa feela ho isa moo u rekileng Sehlahisoa sa MicroStrategy AI (“AI Product”) e le karolo ea tšebeletso ea hau ea MCE.
• Sehlahisoa sa MicroStrategy AI ke katoloso ea sethala sa MicroStrategy, se kopanyang bokhoni bo ikhethang ba bohlale ba maiketsetso. E etselitsoe ho amohela likarolo tse fapaneng tsa basebelisi, mojule ona o fana ka lits'ebetso tse kenyelletsang tlhahlobo ea data e thusitsoeng ke AI, lits'ebetso tsa moralo oa dashboard, lisebelisoa tsa tlhahiso ea SQL, le mekhoa ea pono e thehiloeng ho ML. Ka har'a moralo oa sethala sa analytics sa MicroStrategy, MicroStrategy AI e fana ka lisebelisoa tse sebelisang ho ithuta ka mochini le bohlale ba maiketsetso bakeng sa tlhahlobo ea data le nehelano, e ntlafatsang bokhoni ba sethala sa ho sebetsa le ho hlahisa. Lintlha tse latelang tsa Sehlahisoa sa AI lia fumaneha ha u sebelisa MicroStrategy's Auto chatbot.
• Likarabo tsa Auto li fa basebelisi monyetla oa ho fumana chatbot ea Auto ea MicroStrategy e fanang ka likarabo le leseli la ho ithusa ho thusa basebelisi ho utloisisa hamolemo "hobaneng" ka morao ho data. Ka Likarabo tsa Auto, basebelisi ba ka fumana likarabo ho latela maqephe a hajoale a dashboard le li-database tse teng.
• Auto SQL e entsoe ho nahanoa ka litsebi tsa meralo ka ho thusa litsebi tsa meralo ho iketsetsa lipotso tsa SQL ho araba lipotso tsa khoebo. Auto SQL e lumella baetsi ba meralo hore ba sebelise AI e hlahisang ho theha le ho ntlafatsa lipolelo tsa SQL.
• Auto Dashboard ke karolo ea li-analytics tsa rona kapa baetsi ba lisebelisoa. Auto Dashboard e tla thusa li-analytics kapa baetsi ba lisebelisoa ka litlhaloso tsa moralo le ho hlophisa dashboard ka nako e nyane.
• Etsa liphetoho kapa u buisane le MicroStrategy's Auto Dashboard chatbot hape bakeng sa li-tweaks tsa ho qetela ho ntlafatsa ponts'o ea dashboard le ho feta.
• Ha o sebelisa Lihlahisoa tsa AI tsa MicroStrategy tikolohong ea hau ea MCE, Sehlahisoa sa AI se tla sebetsa ka meaho e nang le batho ba bangata ka holim'a moaho oa mohiri a le mong oa MCE o hlalositsoeng ka holimo.

Tlhaloso ea Potso

• Ho ipapisitsoe le theko ea hau ea Sehlahisoa sa AI, u ka khona ho fihlella palo e hlalositsoeng ea Lipotso. Potso e le 'ngoe e hlalosoa e le ketso efe kapa efe ea ho kenya mosebelisi e nkuoang ha ho sebelisoa Lihlahisoa tsa AI.
• Exampkarolo ea Potso ka har'a likarolo tse latelang tsa Sehlahisoa sa AI.

Likarabo tsa Auto (likhetho tse ngata tsa tšebeliso):

• ketso e le 'ngoe e rometsoeng ho MicroStrategy's Auto chatbot e khutlisetsang karabo ke tšebeliso ea Potso e le 'ngoe.
• tobetsa e le 'ngoe ho litlhahiso tse nang le batho ba ikemetseng ka tlase ho lebokose la kenyelletso ea MicroStrategy's Auto chatbot ke tšebeliso ea Potso e le 'ngoe.
• khetho efe kapa efe e latelang ea tlhahlobo ea data e khothaletsoang e kenyelletsa tšebeliso ea Potso e le 'ngoe.
• Auto SQL: ketso e le 'ngoe e rometsoeng ho MicroStrategy's Auto chatbot e khutlisang karabo e kenyelletsa tšebeliso ea Potso e le 'ngoe.

Auto Dashboard (likhetho tse ngata tsa tšebeliso):

• ketso e le 'ngoe e rometsoeng ho MicroStrategy's Auto chatbot e khutlisetsang karabo ke tšebeliso ea Potso e le 'ngoe.
• tobetsa e le 'ngoe ho litlhahiso tse nang le batho ba ikemetseng ka tlase ho lebokose la kenyelletso ea MicroStrategy's Auto chatbot ke tšebeliso ea Potso e le 'ngoe.
• khetho efe kapa efe e latelang ea tlhahlobo ea data e khothaletsoang e kenyelletsa tšebeliso ea Potso e le 'ngoe.
• Haeba ketso ea hau e amanang le Sehlahisoa sa MicroStrategy AI e khutlisa phoso, Potso e ke ke ea ntšoa kakaretsong ea hau. Tlhahiso e 'ngoe le e' ngoe e sa amaneng le theknoloji ea MicroStrategy e khetholloa e le ketso e sa arabeleng 'me e tla ja Potso e le' ngoe.
• MohlankanaampTlhahiso e sa amaneng e ka ba, "Harry Potter ke mang?" MicroStrategy e ke ke ea khutlisa mokitlane oa Lipotso bakeng sa litlhahiso tse sa amaneng. Ke boikarabello ba hau ho beha leihlo tšebeliso ea basebetsi ba hau ea Sehlahisoa sa AI sa MicroStrategy.

Ho tlaleha

• Bareki ba Sehlahisoa sa AI ba tla ba le phihlello ea Platform Analytics e tla kenyelletsa ts'ebeliso ea hau ea Sehlahisoa sa AI tlalehong ea eona. U ka sebelisa lintlha tsa tlaleho tsa AI Products Platform Analytics ho fumana chelete ea hau ea hajoale ea Potso.

Sehlomathiso A - Linyehelo tsa Tšehetso ea Leru

	Cloud Support	Cloud Elite Support
Tharollo ea bothata ke Motsamaisi ea inehetseng oa Cloud Technical Account	Ee	Ee
Palo ea Lihokahano tsa Tšehetso tse khethiloeng	4	8
Thuto ea Architect ea Fetola	0	8
Linako tsa pele tsa karabo bakeng sa litaba tsa P1 le P2* *litlhaloso tse tlang pele joalo ka ha li fanoe ka har'a Leano le Mekhoa ea Ts'ehetso ea Tekheniki	P1 <2hr P2 <2hr	P1 <metsotso e 15 P2 <1 hora
P1 le P2 e fana ka lintlafatso	Ha maemo a fetoha kapa letsatsi le letsatsi	P1 hora e 'ngoe le e 'ngoe ea 1 P2 ha maemo a fetoha kapa habeli ka letsatsi
Likopano tsa tsamaiso ea linyeoe	Che	Beke le beke
Litsebiso tsa tlhokomeliso ea sistimi	Che	Customizable
Tlaleho ea tšebeletso ea kotara	Ka lengolo-tsoibila	Ka kopano
Tšehetso ea 24 × 7 e thehiloeng sebakeng	Che	Ee

Sehlomathiso sa B - RACI Diagram

MOSEBETSI	TLHALOSO	MCE TŠEBELETSO	MOEKETSI
Cloud Platform
Kaho ea Tikoloho	Mohaho o ikemetseng, meeli ea tšireletso, joalo-joalo.	RA	CI
Tlhokomelo ea Meaho	Khoeli le Khoeli/Tlhokomelo ea Tšohanyetso Windows, Lintlafatso tsa OS	RA	I
Tikoloho Resize	Ho nyolla/Ho theola li-VM	RA	CI
Tsamaiso ea Meralo	Likarolo tsohle tsa leru tse kang VMs, Storage, DBMS (bakeng sa MD/PA)	RA
Li-backups	Compute Nodes, cache/cubes files, MD Repository, ODBC le Config files	RA
E tsosolosa	Compute Nodes, cache/cubes files, MD Repository, ODBC le Config files	RA	CI
24 × 7 Tšehetso		RA
Tšireletseho & Tumellano
ISO27001	Setifikeiti se nang le tlhahlobo ea batho ba boraro	RA	I
SOC2/Mofuta oa 2	Setifikeiti se nang le tlhahlobo ea batho ba boraro	RA	I
GDPR	Litifikeiti tse nang le tlhahlobo ea ka hare	RA	I
PCI	Litifikeiti tse nang le tlhahlobo ea ka hare	RA	I
HIPAA	Setifikeiti se nang le tlhahlobo ea batho ba boraro	RA	I
Tsamaiso ea Ketsahalo ea Ketsahalo ea 24 × 7	Lintlha tsa ts'ireletso li rometsoe ho SIEM bakeng sa ho itlhahloba ka boiketsetso	RA	I
Taolo ea Kotsi	Ho hlahloba, ho lokisa ho latela maemo a NIST	RA	I
Teko ea ho Kena	Kotara ea kotara ea tlhahlobo ea kantle ea tikoloho	RA	I
Tlhahisoleseding ea Boitsebiso nakong ea Phomolo	AES 256 encryption mabapi le meqolo ea polokelo le MD DB	RA	I
Tlhokomelo
Cloud Infrastructure Components	Li-VM, Storage, DBMS (bakeng sa MD / PA), likarolo tsa marang-rang	RA	I
Litšebeletso tsa Kopo	Likarolo tsa MicroStrategy joalo ka I-Server, WebLisebelisoa, joalo-joalo.	RA	I
Khokahano ea data	VPN, PrivateLink	RA	CI
Ho lemoha ho Kena	SIEM	RA	I
Likhokahano tsa Marang-rang	Khokahano ea kahare bakeng sa phihlello ea kahare	RA	CI
Marang-rang

Ho rema lifate	Laola li-balancer logs, joalo-joalo.	RA
Mohloli oa data le likhokahano tsa Database	Ho tsamaisoa / ho hlophisoa ha lithapo tsa VPN, Lihokelo tsa Botho, litsela tsa Express, jj.	RA	RA
Likhokahano tsa Marang-rang	Khokahano ea kahare bakeng sa phihlello ea kahare	RA	RA
Tsamaiso ea Kopo ea MicroStrategy
Reference Architecture	MicroStrategy Cloud Environment Architecture	RA	I
Lintlafatso	Lintlafatso tsa sethala ka maemo a tšoanang	R	ACI
Tlhaloso	Holim'a Lintlafatso - ha ho na tikoloho e bapileng e hlokahalang	R	ACI
Post Upgrade QA (Boteng ba Litšebeletso)	Teko le netefatso ea Litšebeletso bophelo bo botle/boteng	RA	CI
Teko ea Phatlalatso ea Post Upgrade	Phokotso ea Bareki le liteko tsa ts'ebetso / litemoso	I	RA
Lintlha tsa Bareki	Lintlha tsa Bareki		RA
Ntlafatso ea Morero oa MicroStrategy	Ho haha ​​le ho fana ka litaba		RA
Morero oa MicroStrategy le I-Server Configuration	Morero le litlhophiso tse ikhethileng tsa I-Server		RA
Litloaelo	Mekhoa e tloaelehileng ea ts'ebetso, plugins/ SDK Customizations, MicroStrategy WebLisebelisoa tsa Customizations	CI	RA
Litumello tsa Basebelisi ba Kopo ea MicroStrategy	Bareki ba laola hore na ke mang ea khonang ho fumana litlaleho life		RA
Netefatso e thehiloe	SSO le Mekhoa ea Netefatso e Tšehetsoang ke LDAP	R	ACI
Mohlala oa Metadata	Melao ea kaho		RA
Platform Analytics	Tlhophiso ea pele feela + Ho lekola boteng ba lits'ebeletso	RA
Seva ea SMTP bakeng sa Litšebeletso tsa Kabo	MCE's DS ea hau e rometsoe ka seva sa hau sa SMTP	CI	RA
File Lipeeletso	Customer configures to send content to files ho disk (Blob kapa S3)	RA	CI
Plugins		CI	RA
Li-Pre-Prods/POC
Bookameli ba morero	Ho hokahanya lisebelisoa tsa ka hare ho phetha mesebetsi. Ho totobatsa likarolo tsa boikarabello ba bareki (SE-led)	RA	CI

Haha Tikoloho (Vanilla)	E thehiloe sethaleng le sebaka sa khetho	RA	CI
MicroStrategy MD Khutlisa	Khutlisa MD le lintho tse ling tsa khale	RA	CI
Tlhophiso ea Tikoloho	Litlhophiso tsa I-Server, URL customization, tlhophiso ea netefatso, Weblisebelisoa tsa Deploy, Custom ODBC Drivers	RA	CI
Likhokahano tsa Marang-rang	Khokahano ea kahare bakeng sa phihlello ea kahare	RAC	ACI
Litloaelo	Mekhoa e tloaelehileng ea ts'ebetso, plugins/ SDK Customizations, MicroStrategy WebLisebelisoa tsa Customizations	CI	RAC
Teko	Teko ea ho netefatsa hore maemo a katleho a fihlelleha (SE e etelletsoe pele le moreki)	CI	RA
Ho falla
Bookameli ba morero	Ho hokahanya lisebelisoa tsa ka hare ho phetha mesebetsi. Ho totobatsa likarolo tsa boikarabello ba bareki	R	ACI
Ntlafatso ea Kopo	Ntlafatsa MD le lintho tse ling tsa khale hore e be mofuta oa morao-rao	RA	CI
MicroStrategy MD Restore/Refresh	Khutlisa/Nchafatsa MD le lintho tse ling tsa khale	RA	CI
Tlhophiso ea Tikoloho	Litlhophiso tsa I-Server, URL customization, tlhophiso ea netefatso, Weblisebelisoa tsa Deploy, Custom ODBC Drivers	RA	CI
Likhokahano tsa Marang-rang	Khokahano ea kahare bakeng sa phihlello ea kahare	RAC	ACI
Litloaelo	Mekhoa e tloaelehileng ea ts'ebetso, plugins/ SDK Customizations, MicroStrategy WebLisebelisoa tsa Customizations	CI	RAC
Post Upgrade QA (Boteng ba Litšebeletso)	Teko le netefatso ea Litšebeletso bophelo bo botle/boteng	RA	CI
Teko ea Phatlalatso ea Post Upgrade	Phokotso ea Bareki le liteko tsa ts'ebetso / litemoso	CI	RA

• MicroStrategy Incorporated, 1850 Towers Crescent Plaza, Tysons Corner, VA 22182 Copyright ©2023. Litokelo tsohle li sirelelitsoe microstrategy.com

Litokomane / Lisebelisoa

Tikoloho ea Leru ea MicroStrategy 2021 [pdf] Bukana ea Mosebelisi Tikoloho ea Leru ea 2021, Tikoloho ea Leru, Tikoloho

Litšupiso

• Bukana ea Mosebelisi