Samsung HW-Q990D Simple User Guide

Safety Information

Safety Warnings: To reduce the risk of electric shock, do not remove covers. Refer servicing to qualified personnel. Symbols used in this manual indicate potential hazards and important operating instructions.

General Precautions:

• Ensure your home's AC power supply complies with the product's requirements.
• Install the unit horizontally on a stable base with adequate ventilation (3-4 inches clearance).
• Do not place the unit on equipment that generates heat.
• Disconnect the AC plug from the wall outlet to fully turn off the unit or for prolonged periods of non-use.
• Protect the unit from moisture, direct sunlight, and heat sources.
• Do not expose the battery to excessive heat, fire, or disassemble it. Caution: Risk of explosion if battery is replaced incorrectly.
• Dispose of batteries responsibly.

FCC Note (for U.S.A.): This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: no harmful interference, and acceptance of received interference. This equipment has been tested and complies with Class B digital device limits. FCC Radiation Exposure Statement: Maintain at least 8 inches (20 cm) between the radiator and your body.

California USA Only: This product may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Dispose of electronics through approved recyclers.

Important Safety Instructions: Read and follow all safety instructions. Do not use near water, clean with a dry cloth, do not block ventilation, and avoid heat sources. Protect the power cord. Use only manufacturer-specified accessories. Unplug during lightning storms or long periods of non-use. Refer servicing to qualified personnel.

01 Checking the Components

Verify all included components:

• Soundbar Main Unit
• Soundbar Remote Control
• Batteries
• Subwoofer
• Surround Speaker x2
• Power Cord x4 (for Subwoofer, Surround Speaker, Soundbar)
• HDMI Cable
• Wall Mount Guide
• Holder-Screw x 2
• Screw (M4 x L10) x 2
• Bracket-Wall Mount x 2
• Rubber-Foot x 4

Refer to the label on the rear of the Soundbar Main Unit for power supply and consumption details. Contact Samsung Service Center for additional components or cables.

02 Product Overview

Top Panel of the Soundbar

Features include Volume control and a Multi-function button.

Bottom Panel of the Soundbar

Includes connections for DIGITAL AUDIO IN (OPTICAL), SERVICE (USB), HDMI TO TV (eARC/ARC), HDMI 1/HDMI 2, and POWER.

03 Connecting the Soundbar

Connecting the Power and Units

Ensure the LINK LED indicator on the Subwoofer and Surround Speakers is solid blue, indicating a successful connection to the Soundbar main unit.

Using the Surround Speaker Mode

Optimal surround sound may be achieved based on surround speaker placement. Refer to the full manual for details.

04 Using a Wired Connection

Connecting using an HDMI Cable

Connect the Soundbar to your TV via HDMI (eARC/ARC) or to external devices via HDMI 1 or HDMI 2.

Connecting using an Optical Cable

Connect the Soundbar to your TV using an optical cable if the TV does not support HDMI ARC/eARC.

Note: Ensure covers are removed from optical cable terminals. If TV sound is not outputting, select "TV ARC" mode on the Soundbar.

05 Using a Wireless Connection

Using the Q-Symphony Function

When connected to a compatible Samsung TV, Q-Symphony allows simultaneous audio playback through the Soundbar and TV for an enhanced surround sound experience. The "Q-Symphony" menu appears on the TV when the Soundbar is connected.

Using the SpaceFit Sound

This function uses the Soundbar's microphone to analyze your listening space and automatically optimize the sound.

Connecting via Bluetooth

BT READY: Reconnects to previously paired Samsung TVs or mobile devices. BT PAIRING: Connects a new device. Initiate pairing by pressing the PAIR button on the remote or holding the (Mic On/Off) button on the Soundbar for over 5 seconds in "BT" mode. If prompted for a PIN, use "0000".

Connecting via Wi-Fi (Wireless Network)

Requires the SmartThings app. Connect your mobile device to the same Wi-Fi network as the TV, then follow the app's instructions to connect the Soundbar.

06 Troubleshooting

• Soundbar does not turn on: Check power cord connection.
• Subwoofer/Surround speakers not connecting: Perform ID SET on the rear of the units and press the Up button on the remote for 5 seconds. Check for solid blue LINK LED.
• Soundbar works erratically: Reconnect power cord or initialize the product.
• Remote control does not work: Ensure direct line of sight, replace batteries.
• Soundbar indicator solid red: Microphone is turned off. Turn it on.
• No sound output: Check volume levels, external device volume, Soundbar output selection on TV, and cable connections.
• No sound from subwoofer/surround speakers: Check for solid blue LED on the rear of these units.
• TV not connected via HDMI TO TV (eARC/ARC): Verify HDMI cable connection to ARC terminal, check external device settings, and ensure Anynet+ (HDMI-CEC) is enabled on the TV.
• Soundbar not connecting via Bluetooth: Ensure "BT PAIRING" mode is active, or remove the Soundbar from the device's Bluetooth list and reconnect.
• Bluetooth sound drops out: Minimize proximity to other wireless devices (microwaves, routers), keep the device close to the Soundbar, and avoid body contact with the transceiver or metal furniture.
• Soundbar not connecting to Wi-Fi: Reboot the wireless router. Ensure the Wi-Fi signal is strong enough; move the router closer or remove obstacles.
• Soundbar does not turn on automatically with TV: Turn off the TV first before turning off the Soundbar.
• No UHD input signal: Ensure correct TV settings, use an Ultra High Speed HDMI cable, and check external device manual.

07 Important Notes About Service

Figures and illustrations are for reference only. An administration fee may apply if an engineer visit or repair is requested for a non-defective product. Contact Samsung Support before seeking repair.

08 Specifications and Guide

Specifications

• Model Name: HW-Q990D
• Weight: 17.0 lbs (7.7 kg)
• Dimensions (W x H x D): 48.5 x 2.7 x 5.4 inches (1232.0 x 69.5 x 138.0 mm)
• Operating Temperature Range: +50 °F to +104 °F (+10 °C to +40 °C)
• Operating Humidity Range: 10 % to 80 %, non-condensing
• Storage Temperature Range: -4 °F to +113 °F (-20 °C to +45 °C)
• Storage Humidity: 5 % to 95 %, non-condensing
• Amplifier (Soundbar): Rated Output Power 246 W
• Supported Play Formats: Dolby 5.1ch, Dolby Digital Plus, Dolby TRUE HD, Dolby ATMOS, DTS 5.1ch, DTS HD, DTS-HD Master Audio, DTS:X, LPCM 8Ch
• Subwoofer Name: PS-WQ990D
• Subwoofer Weight: 25.8 lbs (11.7 kg)
• Subwoofer Dimensions (W x H x D): 8.7 x 16.3 x 16.1 inches (220.0 x 413.0 x 410.0 mm)
• Amplifier (Subwoofer): Rated Output Power 200 W
• Surround Speaker Name: PS-RQ990D (LEFT/RIGHT)
• Surround Speaker Weight: 7.5 lbs (3.4 kg)
• Surround Speaker Dimensions (W x H x D): 5.1 x 7.9 x 5.5 inches (129.5 x 201.3 x 140.4 mm)
• Amplifier (Surround Speaker): Rated Output Power 210 W

Note: Specifications are subject to change without notice. Weight and dimensions are approximate.

Wi-Fi Port Deactivation:

Press the CH LEVEL button on the remote for 30 seconds.

Bluetooth Port Deactivation:

Press the TONE CONTROL button on the remote for 30 seconds.

Limited Warranty

This SAMSUNG product is warranted against manufacturing defects in materials and workmanship for one (1) year parts and labor (90 days for commercial use) from the date of delivery. This warranty is valid only for products purchased and used in the United States. Proof of purchase is required. Samsung will repair or replace the product at its option with new or reconditioned parts. This warranty does not cover damage from shipment, misuse, alteration, or acts of nature. Samsung is not liable for loss of revenue, profits, or consequential damages. This warranty is non-transferable and states your exclusive remedy. Some states may have different warranty provisions.

For warranty service, contact SAMSUNG customer care. Ensure products are purchased from authorized Samsung resellers.