Samsung HW-Q990D Soundbar Simple User Guide

Document Identifier: AH81-17409J-00 NSPBI01566A-00

This guide provides essential information for setting up and using your Samsung HW-Q990D Soundbar. Figures and illustrations are for reference only and may differ from the actual product.

Contact Samsung Worldwide

For questions or comments about Samsung products, please contact the Samsung Customer Care Centre.

Customer Support by Country/Region:

• UK: 0333 000 0333, www.samsung.com/uk/support
• IRELAND (EIRE): 0818 717100, www.samsung.com/ie/support
• GERMANY: 06196 77 555 77, www.samsung.com/de/support
• FRANCE: 01 48 63 00 00, www.samsung.com/fr/support
• ITALIA: 800-SAMSUNG (800.7267864), www.samsung.com/it/support
• SPAIN: 91 175 00 15, www.samsung.com/es/support
• PORTUGAL: 210 608 098 (Chamada para a rede fixa nacional, Dias úteis das 9h às 20h), www.samsung.com/pt/support
• LUXEMBURG: 261 03 710, www.samsung.com/be_fr/support
• NETHERLANDS: 088 90 90 100, www.samsung.com/nl/support
• BELGIUM: 02-201-24-18, www.samsung.com/be/support (Dutch), www.samsung.com/be_fr/support (French)
• NORWAY: 21629099, www.samsung.com/no/support
• DENMARK: 707 019 70, www.samsung.com/dk/support
• FINLAND: 030-6227 515, www.samsung.com/fi/support
• SWEDEN: 0771-400 300, www.samsung.com/se/support
• POLAND: 801-172-678* (* oplata wedlug taryfy operatora), www.samsung.com/pl/support/
• HUNGARY: 0680SAMSUNG (0680726-7864), www.samsung.com/hu/support
• AUSTRIA: 0800 72 67 864 (0800-SAMSUNG), www.samsung.com/at/support
• SWITZERLAND: 0800 726 786, www.samsung.com/ch/support (German), www.samsung.com/ch_fr/support (French)
• CZECH: 800 - SAMSUNG (800-726786), www.samsung.com/cz/support
• SLOVAKIA: 0800 - SAMSUNG (0800-726 786), www.samsung.com/sk/support
• CROATIA: 072 726 786, www.samsung.com/hr/support
• BOSNIA: 055 233 999, www.samsung.com/ba/support
• North Macedonia: 023 207 777, www.samsung.com/mk/support
• MONTENEGRO: 020 405 888, www.samsung.com/support
• SLOVENIA: 080 697 267 (brezplacna stevilka), www.samsung.com/si/support
• SERBIA: 011 321 6899, www.samsung.com/rs/support
• Kosovo: 038 40 30 90, www.samsung.com/support
• ALBANIA: 045 620 202, www.samsung.com/al/support
• BULGARIA: 0800 111 31 - *3000 (09:00 - 18:00), www.samsung.com/bg/support
• ROMANIA: 0800872678 (Apel gratuit) *8000 (Apel tarifat în reea) (Program Call Center Luni - Vineri: 9 AM - 6 PM), www.samsung.com/ro/support
• CYPRUS: 8009 4000 (only from landline, toll free)
• GREECE: 80111-SAMSUNG (80111 726 7864) from mobile and land line (+30) 210 6897691 from mobile and land line, www.samsung.com/gr/support
• LITHUANIA: 8-800-77777, www.samsung.com/lt/support
• LATVIA: 8000-7267, www.samsung.com/lv/support
• ESTONIA: 800-7267, www.samsung.com/ee/support

Safety Information

Safety Warnings

To reduce the risk of electric shock, do not remove the cover (or back). No user-serviceable parts are inside. Refer servicing to qualified service personnel.

Explanation of Symbols:

• CAUTION RISK OF ELECTRIC SHOCK. DO NOT OPEN. This symbol indicates that high voltage is present inside. It is dangerous to make any contact with internal parts of this product.
• Important Literature Symbol: This symbol indicates that this product has included important literature concerning operation and maintenance.
• Class II product symbol: This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a power cord, the product MUST have a reliable connection to protective earth (ground).
• AC voltage symbol: Rated voltage marked with this symbol is AC voltage.
• DC voltage symbol: Rated voltage marked with this symbol is DC voltage.
• Caution. Consult Instructions for use symbol: This symbol instructs the user to consult the user manual for further safety related information.

General Safety Precautions:

• WARNING: To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.
• CAUTION: TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF PLUG TO WIDE SLOT, FULLY INSERT.
• This apparatus shall always be connected to an AC outlet with a protective grounding connection.
• To disconnect the apparatus from the mains, the plug must be pulled out from the mains socket, therefore the mains plug shall be readily operable.
• Do not expose this apparatus to dripping or splashing. Do not put objects filled with liquids, such as vases, on the apparatus.
• To turn this apparatus off completely, you must pull the power plug out of the wall socket. Consequently, the power plug must be readily accessible at all times.

Precautions for Use:

• Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the bottom of your product.
• Install your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (7~10 cm). Make sure the ventilation slots are not covered.
• Do not place the unit on amplifiers or other equipment which may become hot.
• This unit is designed for continuous use. To fully turn off the unit, disconnect the AC plug from the wall outlet. Unplug the unit if you intend to leave it unused for a long period of time.
• During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.
• Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.
• Protect the product from moisture (i.e. vases), and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields.
• Unplug the power cable from the AC wall socket if the unit malfunctions.
• Your product is not intended for industrial use. It is for personal use only.
• Condensation may occur if your product has been stored in cold temperatures. If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using.
• Battery Precautions: The battery used with this product contains chemicals that are harmful to the environment. Do not dispose of the battery in the general household trash. Do not expose the battery to excess heat, direct sunlight, or fire. Do not short circuit, disassemble, or overheat the battery. CAUTION: Danger of explosion if the battery is replaced incorrectly. Replace only with the same or equivalent type.

01 Checking the Components

Included Items:

• Soundbar Main Unit
• Soundbar Remote Control
• Batteries
• Subwoofer
• Surround Speaker x2
• Power Cord x4 (Subwoofer, Surround Speaker, Soundbar)
• HDMI Cable
• Wall Mount Guide
• Holder-Screw x2
• Screw (M4 x L10) x2
• Bracket-Wall Mount x2
• Rubber-Foot x4

Note: For more information about the power supply and power consumption, refer to the label attached to the product (Label: Rear of the Soundbar Main Unit). To purchase additional components or optional cables, contact a Samsung Service Center or Samsung Customer Care.

02 Product Overview

Soundbar Top Panel:

• 1. (Multi Function) Button: In standby mode, press to turn on the Soundbar. Press to change the input source.
• 2. (Mic On/Off) Button: Press to turn the microphone on or off. When the microphone is off, the LED indicator glows red. To switch to BT PAIRING mode in BT mode, press and hold the (Mic On/Off) button on the top of the Soundbar for more than 5 seconds.

Soundbar Bottom Panel:

• 1. DIGITAL AUDIO IN (OPTICAL): Connect to the digital (optical) output of an external device.
• 2. SERVICE: Connect a USB storage device to upgrade the product's software.
• 3. HDMI TO TV (eARC/ARC): Connect to the HDMI jack on a TV.
• 4. HDMI 1 / HDMI 2: Inputs digital video and audio signals simultaneously using an HDMI cable. Connect to the HDMI output of an external device.
• 5. POWER: Connect the Soundbar's power cord.

03 Connecting the Soundbar

Connecting Power and Units:

The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar, Subwoofer, and Surround speakers.

Surround Speaker Mode:

An optimal surround sound may be delivered depending on the position of the surround speaker. For more information, refer to the speaker section of the Full manual.

04 Using a Wired Connection

HDMI Cable Connection:

Connect an external device (HDMI 1 or HDMI 2) or TV (ARC/eARC) using an HDMI cable.

Optical Cable Connection:

Connect using an Optical Cable (D.IN).

Q-Symphony Function:

When the Soundbar connects to a Samsung TV that supports the Q-Symphony function, you can play the sound simultaneously through the Soundbar and the TV. This allows for a richer, more three-dimensional surround sound effect. When the Soundbar is connected, the "Q-Symphony" menu appears on the TV (the message displayed may differ with the TV model). Access via TV Settings ( ⚙️ ) > All Settings ( ⚙️ ) > Sound > Sound Output.

SpaceFit Sound:

This function analyzes the user's listening space with the Soundbar's microphone and provides optimal sound for the space. Sound optimization proceeds automatically.

05 Using a Wireless Connection

Connecting via Bluetooth:

To switch to BT PAIRING mode, press and hold the (Mic On/Off) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in "BT" mode. "BT READY" mode allows reconnection to previously paired devices.

Note: If asked for a PIN code when connecting a Bluetooth device, enter <0000>. Search for the Bluetooth device on your TV or mobile device.

Connecting via Wi-Fi (Wireless Network):

To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required. 1. Connect your mobile device (smartphone, tablet, etc.) to the Wi-Fi network the TV is connected to. 2. Install and launch the SmartThings app on your mobile device. 3. Follow the instructions in the app screen to connect the Soundbar to your Wi-Fi network.

06 Troubleshooting

Soundbar does not turn on:

Check whether the power cord of the Soundbar is correctly inserted into the outlet.

When the subwoofer or surround sound speakers are not automatically connected:

1. Turn off the Soundbar main unit.
2. Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds.
3. Press the Up button on the remote control for 5 seconds.
4. Check if the LINK LED is solid blue (connection complete).

Soundbar works erratically:

After removing the power cord, insert it again. Try again after initializing the product. If there is no signal, the Soundbar automatically turns off after a certain period of time; turn on the power.

Remote control does not work:

Point the remote directly at the soundbar. Replace the batteries with new ones.

The Soundbar indicator turns solid red:

The microphone is turned off. Turn on the microphone.

Sound is not output from the soundbar:

The volume of the Soundbar is too low or muted; adjust the volume. When any external device is connected, adjust the volume of the external device. For TV sound output, select Soundbar (Samsung TV: Home (?) > Menu > Settings (⚙️) > All Settings (⚙️) > Sound > Sound Output > Select Soundbar). Remove the cable from the Soundbar and then reconnect it.

Sound is not output from the subwoofer or the surround speakers:

Check whether the LED on the rear of the Subwoofer and Surround Speakers lights in blue. Reconnect it when the blue LED blinks or the red LED lights.

If the TV is not connected via HDMI TO TV (eARC/ARC):

Check whether the HDMI cable is correctly connected to the ARC terminal. Connection may not be possible due to the connected external device; directly connect the Soundbar. HDMI-CEC may not be activated on the TV; turn on the CEC on the TV menu (Samsung TV: Home (?) > Menu > Settings (⚙️) > All Settings (⚙️) > Connection > External Device Manager > Anynet+ (HDMI-CEC) ON).

Soundbar will not connect via Bluetooth:

When connecting a new device, switch to "BT PAIRING" for connection. Reconnect it after removing the Bluetooth speaker list on the device to connect (Samsung TV: Home (?) > Menu > Settings (⚙️) > All Settings (⚙️) > Sound > Sound Output > Bluetooth Speaker List).

Sound drops out when connected via Bluetooth:

Some devices can cause radio interference if they are located too close to the Soundbar (e.g., microwaves, wireless routers). If your device connected via Bluetooth moves too far away, sound may drop out; move the device closer. If part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, sound may drop out. Check the installation environment and conditions for use.

Soundbar will not connect to Wi-Fi:

Make sure the wireless router is turned on and then reconnect the wireless router after rebooting. The soundbar will not connect if the wireless signal is too weak; try moving the router closer to the soundbar, or eliminating any obstacles.

Soundbar does not turn on automatically with the TV:

When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First turn off the TV.

No UHD input signal is displayed on my TV:

An additional change in settings may be required for your TV or the input source. Make sure you are using an Ultra High Speed HDMI cable certified by HDMI.org.

07 Important Notes

About Service:

Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance. An administration fee may be charged if an engineer is called out at your request and there is no defect with the product (i.e., where the user manual has not been read), or if you bring the unit to a repair center and there is no defect. You will be informed of the administration fee amount before a technician visits.

08 Specifications and Guide

General Specifications:

Amplifier Specifications:

Subwoofer Specifications:

Surround Speaker Specifications:

Note: Samsung Electronics Co., Ltd reserves the right to change the specifications without notice. Weight and dimensions are approximate.

Wi-Fi Port Deactivation: Press the CH LEVEL button on the remote control of the Soundbar for 30 seconds to turn Wi-Fi On / Off.

Bluetooth Port Deactivation: Press the TONE CONTROL button on the remote control of the Soundbar for 30 seconds to turn Bluetooth On / Off.

Declaration of Conformity: Samsung declares that this radio equipment is in compliance with Directive 2014/53/EU and the relevant UK statutory requirements. The full text of the declaration of conformity is available at: www.samsung.com (go to Support and enter the model name). This equipment may be operated in all EU countries and in the UK. The 5GHz WLAN (Wi-Fi or SRD) function of this equipment may only be operated indoors.

Wireless Device Output Power: RF max transmitter power varies by frequency band (2.4GHz-2.4835GHz: 100mW, 5.15GHz-5.25GHz & 5.47GHz - 5.725GHz: 200mW, 5.25GHz-5.35GHz: 100mW, 5.725GHz-5.875GHz: 25mW).

Environmental Disposal Information

Correct Disposal of Batteries:

This marking on the battery, manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66. To protect natural resources and promote material reuse, please separate batteries from other types of waste and recycle them through your local, free battery return system.

Correct Disposal of This Product (Waste Electrical & Electronic Equipment):

This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources. Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling. Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal. Please delete all personal data on your device before handing it over to a collection point.

For information on Samsung's environmental commitments and product specific regulatory obligations (e.g. REACH, WEEE, Batteries), visit: www.samsung.com/uk/aboutsamsung/sustainability/environment/our-commitment/data/