E20 Lithium Storage System
“
Specifications
- Manufacturer: SOFAR SOLAR AusCo Pty Ltd
- Version: AU-202301-v1
- Products Covered: Inverters, Grid-Tied Energy
Storage, Accessories - Standard Warranty Period: Inverters – 120
months, Accessories – 24 months - Service Modes: Remote Technical Support
Service or/and Onsite Service
Product Usage Instructions
1. Installation Process
Follow the installation guide provided with the product to
ensure proper setup.
2. Operation
Once installed, ensure the product is connected correctly to the
power source and follow the user manual for operation
instructions.
3. Maintenance
Regularly inspect the product for any signs of damage or wear
and tear. Keep the product clean and free from debris.
4. Troubleshooting
If you encounter any issues with the product, refer to the
troubleshooting section in the user manual or contact customer
support for assistance.
Frequently Asked Questions (FAQ)
Q: What is the Warranty Period for the SOFAR products?
A: The Standard Warranty Period for Inverters is 120 months, and
for Accessories is 24 months.
Q: How do I claim warranty service?
A: To claim warranty service, contact SOFAR customer support and
provide the necessary details such as purchase date and product
information.
Q: Can I install the product myself?
A: It is recommended to have the product installed by a
professional to ensure proper setup and safety.
“`
SOFAR AUSTRALIA
WARRANTY TERMS & CONDITIONS
SOFAR SOLAR AusCo Pty Ltd
Version: AU-202301-v1
SOFARSOLAR Warranty Terms and Conditions
SOFAR *Factory’s Warranty Terms and Conditions for Australia Version: 2.3, Updated 30. 11. 2022
Applicable products These *Factory’s Warranty Terms and Conditions (“Terms and Conditions”) only applies to the following products, which are distributed and installed in Australia.
Product
Standard warranty period (months)
Service Modes
INVERTERS
GRID-TIED(1.1KW~255KW) ENERGY STORAGE(ME, HYD, ESI series)
ACCESSORIES
SOFAR Anti-reverse power control(ARPC) SOFAR Intelligent antireflux box(SAR-100) CT Clamp Smart Meter WIFI Dongle
120 Remote Technical Support Service or/ and Onsite
120 Service
120
24
24 Remote Technical Support Service or/ and Onsite Service
24 24 24
1. Definitions
In these Terms and Conditions:
a)
“ACL” means Schedule 2 to the Competition and Consumer Act 2010 (Cth);
b)
“Claim” means any judgment, claim, demand, action, suit or proceeding for damages, debt, restitution,
equitable compensation, account, injunctive relief, specific performance or any other remedy, whether by
original claim, cross claim or otherwise whether arising at common law, in equity, under statute or otherwise
wherever arising, whether known or unknown at the time of these Terms and Conditions, whether presently in
contemplation of the parties or not;
c)
“Consequential Loss” means loss or damage, whether direct or indirect, in the nature of, among other
things, loss of profits, loss of revenue, loss of production, liabilities in respect of third parties (whether
contractual or not), loss of anticipated savings or business, pure economic loss, loss of opportunity and any
form of consequential, special, indirect, punitive or exemplary loss or damages, whether or not a party was
advised of the possibility of such loss or damage;
d)
“End User” means a person or entity whose order for the purchase of the Product is accepted by
SOFAR;
e)
” Loss” means, in relation to any person, any damage, loss, cost, expense or liability incurred by the
person or arising from any Claim, action, proceedings or demand made against the person, however arising
and whether present or future, fixed or ascertained, actual or contingent and includes Consequential loss;
SOFAR Australia | Warranty Terms & Conditions
Version: AU-202301-v1
f)
” Product” means any applicable product or products distributed and installed by SOFAR to the End
User as set out in the Table of these Terms and Conditions;
g)
“Warranty Period” means the applicable warranty period of the relevant Product as stipulated in the
Table of these Terms and Conditions.
The Standard Warranty Period shall commence from the earlier of t he following:
(1)
the date of when the first installation of the warranted product is completed, or the date of purchase
on a valid purchasing invoice that end user provide.
(2)
6 months after the date of production from Shenzhen SOFARSO LAR Co.Ltd (defined in the Serial
number of the product) for circumstances where end user fails to provide a valid purchasing invoice.
2. Warranty Conditions Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. Subject to any statutory rights which cannot be excluded ( including the ACL) and the terms of any warranty stipulated in these Terms and Conditions, the End User acknowledges that:
a)
prior to purchasing the Product, the End User conducted a thorough examination of the Product;
b)
SOFAR made no warranty, condition, description, or representation in relation to the Product outside
those contained in these Terms and Conditions;
c)
all warranties, conditions, guarantees, and terms in relation to the state, quality or fitness of the
Product and of every other kind whether expressed or implied by use, statute or otherwise are excluded.
To the fullest extent that SOFAR is able to limit the remedies available under these Terms and Conditions, SOFAR expressly limits its liability for any breach of a condition or warranty implied by virtue of any applicable legislation ( including the ACL) to the following remedies in the event SOFAR decides a Product to be faulty or otherwise defective during the Warranty Period (or otherwise):
a)
The repair of the Product by SOFAR whether on- site or off-site;
b)
The replacement of the Product;
c)
The payment of the costs of having the Product repaired.
The payment of the costs of replacing the Product or acquiring equivalent goods. If the Products needs to be replaced, the balance of the Factor’s Warranty Period will be applied and transferred to the replacement Product and will continue until its expiry. In this event, the End User will not receive any new warranty card or be entitled to a further Warranty Period, and the replacement Product(s) will be registered by SOFAR.
SOFAR Australia | Warranty Terms & Conditions
Version: AU-202301-v1
Unless otherwise agreed in writing by the parties, the Factory warranty exclusively covers the cost of one (1) freight to the End User, labour and material necessary to regain a faultless functioning Product. The Factory warranty does not cover, without limitation, Consequential Loss, repair reimbursement costs, transport costs, travel costs, accommodation cost of SOFAR personnel as well as any costs of associated third party staff and personnel. Express delivery costs will not be covered.
In the event SOFAR, in its sole discretion, decides that any faulty or otherwise defective Product will be repaired on-site or otherwise replaced, in some service areas or business cases, to encourage the End User using the installer’s facilities to receive a faultless and functioning product, SOFAR may, in its sole discretion, offer a rebate to the End User or local installer/electrician to cover the on-site service labour under the following conditions:
a)
The rebate will be eligible ONLY to the party who has carried out on- site service for the purported
faulty or otherwise defective Product;
b)
The purported faulty or otherwise defective Product has been returned in the original replacement
product packaging to SOFAR and deemed to have workmanship or material defects upon testing and
inspection by SOFAR. If the purported faulty or otherwise defective Product is deemed free of faults and defects
that would qualify a replacement under these Terms and Conditions, then SOFAR is entitled to charge a retail
price of the Product(s), shipping and packaging and any associated labour cost in replacing the purported faulty
or otherwise defective Product;
c)
SOFAR must be contacted prior to the site visit for authorisation. If the site is not located in a
metropolitan area in Australia or if the installer is unable to be on-site, the End User must engage their own
electrician to carry out and complete the on-site service;
d)
The service rebate must be claimed strictly within two (2) months of the date upon which the on-site
service is authorised by SOFAR.
SOFAR retains the right to arrange the warranty service for the End User and to use third parties for performing any warranty services. SOFAR retains full title and ownership of the supplied replacement Product(s) until the purported faulty or otherwise defective Product has been received in accordance with these terms and conditions.
The End User may contact the dealer (SOFAR authorised dealer or distributor) or installer if the Product is faulty or otherwise defective.
All other purported costs including, but not limited to, compensation from any direct or indirect Loss arising from the faulty or otherwise defective Product or other facilities of the PV
system, or loss of electrical power generated during the product downtime are NOT covered by the SOFAR limited warranty.
SOFAR Australia | Warranty Terms & Conditions
Version: AU-202301-v1
3. Scope of the Warranty The warranty stipulated in these Terms and Conditions will not apply if SOFAR, in its sole discretion, decides that any one (1) of the following occurs:
a) The End user is in default under the General Terms and Conditions of other agreement governing the purchase of the Product, or
b) Any damage or defect to the Product is caused any one( 1 ) or more of the following situations ( the Dealers or Distributors are responsible and authorized by SOFAR for the following investigation) :
i. Disassembly, attempted repair or modifications performed by any person not authorised by SOFAR in writing, or serial number or seals have been removed. Product modifications, design changes or part replacements without prior written approval of SOFAR;
ii. The End user or installer has failed, refused or otherwise neglected to comply with the applicable safety regulations (IE, VDE standards or equivalent) governing the proper use of the Product in force from time to time;
iii. The Product has been improperly stored and damaged by the dealer, distributor or the End User;
iv. The fault or otherwise defect is damage sustained during transportation (including painting scratch caused by movement inside packaging during shipping). A Claim for such transport damage should be made directly to the shipping company/insurance company as soon as the container/packaging is unloaded and such damage is identified;
v. The Product has been used and installed by an unauthorised or unlicensed installer who fails, refuses, or otherwise neglects to strictly follow any applicable user manual, installation guide and maintenance regulations supplied with the Product, including not ensuring sufficient ventilation for the Product as described in SOFAR installation guide;
vi.
Defects, faults, cosmetics or rendered non-functional damage caused by unforeseen circumstances,
or force majeure event including, but not limited to, any vandalism, violent or stormy weather, lightning,
flooding, power fluctuation, overvoltage, grid power surge, pests, fire damage, wind damage, or exposure to
erosion, sea coasts/saltwater or other aggressive atmospheres or environmental conditions;
vii.
Use of the Product in combination with any unauthorised products, equipment or materials as per the
user manual, installation guide and maintenance regulations supplied with the Product;
viii. Combining the Product with any lead acid battery pack or any other lithium battery pack that is not listed on any SOFAR’s battery compatibility list from time to time.
ix.
The product purchased from unauthorized International Dealers or Distributors.
x.
Product failure is not reported to SOFAR within one month of appearance.
SOFAR Australia | Warranty Terms & Conditions
Version: AU-202301-v1
4. Limitation of Liability
a)
This limited warranty supersedes and otherwise replaces any different SOFAR warranties and
liabilities, whether oral, in writing, (non- obligatory) statutory, contractual, in tort or otherwise, consisting of,
without quandary, and where permitted by using relevant law, any implied conditions, warranties or different
phrases as regards exemplary quality or fitness for purpose. However, this limited warranty shall neither
exclude nor limit any of your legal (statutory) rights provided under the relevant national laws and regulations.
b)
Subject to clauses 4(c) and (d):
i.
all
warranties,
descriptions, representations, guarantees or conditions, whether express
or implied by law, trade, custom or otherwise, and all specific conditions, even though such conditions may be
known to SOFAR, are, to the
fullest extent, expressly excluded;
ii.
SOFAR is not liable for any delay or Loss arising from the supply of or failure to supply the Product or
comply with an order of the End User whether due to shortfall, defect, incorrect delivery or otherwise for any
reason whatsoever including breach of contract (including fundamental breach), negligence, breach of duty as
bailee, or the wilful act or default of SOFAR.
c)
These Terms and Conditions shall not exclude or limit the application of any provisions of any statute
including any implied condition or warranty the exclusion of which would contravene any statute ( including the
ACL) or cause any part of this clause 4 to be illegal, invalid, void or unenforceable.
d)
If the exclusion of liability in clause 4(b) is reduced, void or not available, SOFAR’s liability for any Claims
arising out of these Terms and Conditions, including liability for breach of these Terms and Conditions, in
negligence or in tort or for any other common law or statutory action, shall:
i.
be limited to the extent the Loss the subject of the Claim was caused directly by SOFAR; and
ii.
in all events, exclude Loss relating to any delay in supply of the Product and for any Consequential
Loss.
e)
SOFAR guarantees the performance of the Product under the normal working conditions within the
standard warranty term and provide limited technical support if applicable. However, SOFAR shall assume no
liability for system malfunctions and any incurred loss or damages whatsoever.
Please refer to SOFAR Energy Storage Warranty Terms and Conditions for further information on SOFAR Energy Storage products.
5. Procedure for Claiming a Warranty In the case of a faulty or otherwise defective Product please report that Product within the agreed warranty period, with a detailed error description to SOFAR’s service hotline for registering and send the claim to SOFAR service department by fax/email or through SOFAR Warranty Claim Website at https://service.SOFAR.com/warranty/search to process the warranty claim. The End User may also contact the dealer (SOFAR authorised dealer or distributor) or installer if the Product is defective or faulty.
SOFAR Australia | Warranty Terms & Conditions
Version: AU-202301-v1
To make a claim under the warranty, the End User must provide the following information and documentation of the faulty or otherwise defective Product:
a)
Product Model and serial number
b)
A copy of the valid purchasing invoice
c)
Fault descriptions and error IDs (where applicable)
d)
End user and/or claimant details
e)
Detailed information about the entire system (module, PV system diagram, installation date, etc.)
f)
Documentation of previous claims/exchanges (if applicable)
The warranty may not be guaranteed if the above information is not provided.
6. Extension of the Warranty Period For SOFAR inverters, the End User may apply for a Warranty Period extension within 24 months for grid-tied inverter <50kW and 12 months for grid-tied 50 kW and energy storage inverter( hybrid) inverters from the date of production from SOFAR by providing the serial number and copy of the warranty card of the Product. SOFAR may reject any application received which does not meet the date requirement. An extended Warranty Period can be purchased to 10, 15, or 20 years.
Once the purchase of the Warranty Period extension has been processed, SOFAR will send a Warranty Period extension certificate to the End User confirming the extended Warranty Period.
Any faults or defects that occur after the expiry of the Warranty Period, or which occur within the Warranty Period but which are listed in the warranty exceptions above, are deemed to be out-of- warranty cases. For all out-of-warranty cases, SOFAR, in its sole discretion, may charge fees to the End User including, without limitation:
a)
On-site service fee: cost of travel and time for the technician to deliver on-site service and labour cost
for the technician, who is repairing, performing maintenance on, installing (hardware or software) and
debugging the faulty product.
b)
Parts/materials fee: cost of replacement parts/materials (including any shipping/admin fee that may
apply).
c)
Logistics fee: cost of delivery and any other expenses incurred when defective products are sent from
the user to SOFAR or/and repaired products are sent from SOFAR to the user.
Latest information about the warranty terms and conditions and local service hotline can be obtained from our website: www.sofarsolar com. au
SOFAR Australia | Warranty Terms & Conditions
Version: AU-202301-v1
Contact us You can directly contact our professional after-sales team:
SOFAR Ausco Pty Ltd. Address: 6 / 81 Beal Street MEADOWBROOK QLD 4131 Tech Support: 1300 1 SOFAR (1300 176 327) Sales / Admin: 1300 2 SOFAR (1300 276 327) Email: service@sofarsolar.com.au Web: www.sofarsolar.com.au
Manufacturer Details
Shenzhen SOFARSOLAR Co., Ltd. Address: 11/F., Gaoxinqi Technology Building, Xingdong Community,Xin’an Sub-district,
Bao’an District, Shenzhen City, China Phone: +86-0510-66902301 Email: info@sofarsolar.com Web: www.sofarsolar.com
SOFAR Australia | Warranty Terms & Conditions
Version: AU-202301-v1
Documents / Resources
 |
SOFAR E20 Lithium Storage System [pdf] User Manual E5, E20, DS5, E20 Lithium Storage System, E20, Lithium Storage System, Storage System, System |