Paxton10 Software
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Product Information
Specifications
- Product Name: Paxton10 Software
- Version: 4.7 SR2 or higher
- Functionality: Recovery Password, Backup & Restore
Product Usage Instructions
Create the Recovery Password
1. Upgrade the Paxton10 software to version 4.7 SR2 or
higher.
2. Log in as a System Engineer user to create a Recovery
Password.
3. Plug in a backup USB stick into the Paxton10 server.
4. Set the Recovery Password following system requirements for
password creation.
5. Upon successful setup, a new encrypted backup will be created
immediately.
Migrating to a New or Factory Reset Server
Important:
a) If restoring from an unencrypted backup to a new server with
a Recovery Password, contact Paxton Support.
b) Ensure Recovery Password on new server matches the previous
server for encrypted backups.
Change the Recovery Password
1. Access the system Options menu.
2. Plug in a backup USB stick.
3. Change the Recovery Password following system
requirements.
4. A new backup will be created immediately with the new
password.
Backup the System
Manual Backup:
– Click on `System options’ icon, select `Backup’ tab, then
choose `Backup now’.
– System remains usable during backup; a notification appears
when backup completes.
Restore from Backup
– Restore system to a previous state, losing changes made after
the backup date.
Frequently Asked Questions (FAQ)
Q: Can I change the Recovery Password multiple times?
A: Yes, the Recovery Password can be changed from the system
Options menu, but each change will only apply to future
backups.
Q: Can I restore my system without the Recovery Password?
A: No, the Recovery Password is essential for restoring from
encrypted backups. Without it, restoration is not possible.
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Recovery Password, Backup & Restore
Overview
Upon upgrading the Paxton10 software to version 4.7 SR2 or higher, the system will require a Recovery Password to be created. This password applies to the system, and not the user creating it. The password is used to encrypt any backups created and it is then needed to restore from those backups.
It is important to remember and appropriately store the Recovery Password, as without it, you will not be able to restore your system.
The Recovery Password can be changed in the system Options menu, but it will only apply to any subsequent backups that are created.
Create the Recovery Password
Upon upgrading the Paxton10 software to version 4.7 SR2 or higher, when a System Engineer user logs into the system it will require them to create a Recovery Password. The Recovery Password must be created and the message cannot be closed until the password has been set.
A backup USB stick must be plugged into the Paxton10 server in order to proceed.
The requirements for the password (length, special characters etc) are the same as if creating a user for the system. The system will indicate if the password entered is acceptable or not.
Once successfully set, a new backup will be immediately created and it will be encrypted with the new password. The system will automatically delete any unencrypted backups. Any existing encrypted backups on the USB stick will not be deleted, as they may be required if intending to migrate to a new or factory reset server (see below).
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Migrating to a new or factory reset server
IMPORTANT: a) If you intend to restore from a backup that was created on a system without a Recovery Password unencrypted) to a new server that is requesting you to create an initial Recovery Password, do not proceed and instead contact Paxton Support, as the backup data will be automatically deleted from the USB stick.
b) If you intend to restore from a backup that was created on a system with a Recovery Password (encrypted) to a new server, it is essential that the Recovery Password set on the new server matches the old server.
Change the Recovery Password
The Recovery Password can be changed from the system Options menu. A backup USB stick must be plugged into
the Paxton10 server in order to proceed. Once successfully set, a new backup will be immediately created and it will
be encrypted with the new password. The system will automatically delete any other existing backups as these are
deemed redundant as the password is no longer known.
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Backup the system
The system is backed up automatically each day, however it can also be backed up manually.
Manual backup
Select the `System options’ icon from the top right of the screen, select the `Backup’ tab, then select `Backup now’
The system can still be used while a backup is in progress. A notification message is displayed when the backup is complete.
Restore from backup
The system can be restored to a previous state. Restoring the system will restore all settings and elements to the state they were in when the system was backed up. All events and changes made since the chosen date will be lost.
1.
Select the `System options’ icon from the top right of the screen, then select the `Backup’ tab
2.
Select the date to restore from the drop down
3.
Select `Restore’
4.
If the backup is encrypted with a Recovery Password, you will be prompted to enter it
Note: If the system has requested the Recovery Password to restore, without it, you will not be able to restore the system. In this situation, it is advised that you change the Recovery Password in the system Options menu. This password will then apply to any subsequent backups created. You should then seek to manually fix the issues that triggered the need to perform a restore, e.g. manually re-create accidently deleted users.
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When the restore begins, all users will be logged out of the software. The Paxton10 software will redirect you to the login page when the restore is complete.
Restoring Limitations
Restoring from a backup allows you to revert your system to a known working point in time. However, there are some limitations to what can be restored. The following guide outlines the unsupported scenarios.
Unsupported Scenarios
Restoring Deleted Hardware Devices
If a hardware device has been deleted from hardware management after the relevant backup was captured, restoring will show that hardware device in hardware management, but it will not function as it has reset. You will need to delete the hardware device from hardware management, let it rediscover, and rebind it to the software device.
Restoring Reset Hardware Devices
If a hardware device is reset using the reset button on the physical device after the relevant backup was captured, restoring will show the hardware device in hardware management, but it will not function as it has reset. You will need to delete the hardware device from hardware management, let it rediscover, and rebind it to the software device.
Restoring Reset Master Controllers
If a master controller is reset using the reset button on the physical hardware device after the relevant backup was captured, restoring will show the hardware device in hardware management, but it will not function as it has reset. You will need to delete all hardware devices from that topology from hardware management, add a master controller, rebind it to the software device, and let it rediscover all secondary devices. All secondary devices need to be bound again and remapped to existing software devices.
Restoring After a Failover
If a failover has occurred and a new master controller has been configured after the relevant backup was captured, restoring will show the hardware device in hardware management as the master controller, but it will not function correctly as it is no longer the master controller. You will need to delete all hardware devices from that topology from hardware management, add a master controller, rebind it to the software device, and let it rediscover all secondary devices. All secondary devices need to be bound again and remapped to existing software devices.
Differences in Software Versions
If you are restoring to a backup point that was captured on the latest software version to a new server, please ensure that server is first updated to the latest software version before restoring. If you are restoring a backup where there is a mis- match in versions, then database issues may be experienced due to version changes and triggering a firmware update or downgrade to hardware, which may fail.
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Factory Reset and System Restoration
Return to system default
It is possible to factory reset the software to its default settings. Doing so will remove all user data and preferences, including any devices and bound system devices.
1.
Select the `System options’ icon from the top right of the screen, then select the `Backup’ tab
2.
Select `Unbind Hardware’ – This will unbind any hardware connected to allow it to be connected to a
different system
3.
Select `Reset database’ to factory reset the system
All users will be logged out and the system restored with its initial settings. The Paxton10 software will redirect you to the first-time login page when the restore is complete, allowing you to create a new system engineer login.
Paxton10 controllers bound to the system prior to the system restore may need to be reset before they can be redetected by the system. Hold down the reset button located on each controller for 10 seconds.
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© Paxton Ltd 1.0.0
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Documents / Resources
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Paxton Paxton10 Software [pdf] User Guide Paxton10, Paxton10 Software, Software |