RT7RFB Soft Programmable Digital Room Thermostat
“
Specifications
- Product Name: Soft AXE ENG PM V00
- Heating Type: Dry underfloor heating for floating
installation - Warranty: 15 years
- Website: www.neomitis.com
Product Usage Instructions
Installation
Ensure installation is done by a qualified professional
following current regulations. Use primer before self-leveling
compound or tile adhesive if recommended. Protect the heat mat
during installation and position the sensor conduit correctly.
Operating
Ensure all electrical work is compliant with IEE 18th edition
part p regulations. Locate the thermostat as per guidelines and
monitor the ohmic values of the heating cable regularly.
Maintenance
Avoid placing heavy objects on the heated flooring, ensure
furniture does not obstruct the heating elements, and do not strain
the cold tail end connections. Regularly check for any damage or
issues to maintain optimal performance.
FAQ
How do I validate the warranty?
To validate the warranty, fill in the control card included in
the instruction manual and send it back to the indicated email
address.
What should I do if I encounter issues during
installation?
If you have any questions or encounter difficulties during
installation, contact your installer for assistance.
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Creating innovative solutions for ambient comfort
15
YEARS
WARRANTY
Instruction manual
Installation, operating and maintenance
Dry underfloor heating for floating installation
Soft
TO VALIDATE THE WARRANTY:
IT IS ESSENTIAL TO FILL IN THE CONTROL CARD INCLUDED IN THE INSTRUCTION MANUAL AND SEND IT BACK TO THE INDICATED EMAIL ADDRESS
TABLE OF CONTENTS
Please read these instructions carefully before beginning installation/operating, and make sure that you are aware of all the components required for proper installation. If you have any questions, please contact your installer. This instruction manual is also available on our website: www.neomitis.com
Thank you for purchasing ………………………………………………………………………………………………… 3 Warranty terms & conditions…………………………………………………………………………………………….. 3 Important information, Do’s and Dont’s ……………………………………………………………………………… 4 Dimensional and technical data…………………………………………………………………………………………. 5 About the product ………………………………………………………………………………………………………….. 5
Benefits…………………………………………………………………………………………………………………………………………. 5 Safety instructions, general instructions and recommendations……………………………………………………………. 6 How to cut and return ……………………………………………………………………………………………………… 7 Recommended cutting and turning of heated mats…………………………………………………………………………….. 7 Example of installation …………………………………………………………………………………………………………………… 8 Floor plan………………………………………………………………………………………………………………………. 9 Steps of installation and testing…………………………………………………………………………………………. 10 Schematic ……………………………………………………………………………………………………………………………………… 10 Installation of floor heating mats……………………………………………………………………………………………………… 11 Mesh tests, electrical connection, control……………………………………………………………………………. 14 Troubleshooting ……………………………………………………………………………………………………………… 16 Technical information ………………………………………………………………………………………………………. 16 Maintenance …………………………………………………………………………………………………………………………………. 16 Product label and control sheet………………………………………………………………………………………………………… 16 Technical specifications …………………………………………………………………………………………………………………… 17 Legal guarantee (Extract of terms and conditions) ……………………………………………………………………………… 18 Inspection and warranty card ………………………………………………………………………………………………………….. 20 Site marking ………………………………………………………………………………………………………………………………….. 21
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THANK YOU FOR PURCHASING
Electric Dry underfloor heating for underfloor applications Thank you for your confidence in us, and congratulations on choosing this product. Our range of SOFT underfloor heating has been designed and developed to be installed under glued floor coverings and controlled by a room thermostat (optional) which can be fitted with a floor/wall sensor (optional). The frames are supplied with a 3 m cold lead for connection to the thermostat or junction box. Whether for new-build or renovation projects, our SOFT underfloor heating for glued flooring will bring you comfort and satisfaction!
WARRANTY TERMS & CONDITIONS
The installation should be carried out by a qualified professional and in compliance with current regulations.
The 15-year warranty for Neomitis SOFT heating grids with a surface power of 140W/m² will be granted under the following conditions: – The completed control form sent to the following email address within 1 month after the end of the installation or 6
months after purchase: warranty@neomitis.com – The warranty claim is in accordance with our general terms and conditions of sale. Note: you will find the form to fill (page 20) and you can also download it from our website www.neomitis.com.
SOFT AXE ENG PM V00 18 11 2024
3
IMPORTANT INFORMATION, DO’S AND DONT’S
Any damage resulting from non-observance of these instructions will invalidate the manufacturer’s warranty.
Do’s
– Installation must be done by a qualified professional installer.
– Ensure all joins are flush, using reinforcing tape if necessary.
– Use primer before self-levelling compound or tile adhesive if recommended by the manufacturer.
– Protect the heat mat during installation. – Position the sensor conduit between 2 runs of heating
cable in a representative area of the floor. – Cover all heating cable and cold tail connections in a
layer of tile adhesive or leveller. – Install conduit as per instructions for sensor probe re-
placement. – Install the frames in adhesive mortar under the cover-
ing structure. – Before laying the underfloor heating mat and install-
ing the floor finish, remove the protective film. – Indicate the presence of electric underfloor heating
on site. – Comply with IEE 18th edition part p regulations for all
electrical work. – Locate the thermostat as per current guidelines. – Read this document along with instructions for asso-
ciated accessories like thermostats. – Check the ohmic (ohms) values of the heating cable
before and after installation, and after the covering work is installed. – Maintain minimum distances from walls, chimneys, and fixed furniture covering the floor. – Respect the initial warm-up time, use a thermostat equipped with an initial warm-up program. – This appliance can be used by children aged 8 and over and by people with reduced physical, sensory, or mental capabilities or lacking experience and knowledge, provided that they are supervised, or they have received instructions regarding the safe use of the device and understand the risks involved.
Dont’s
– Do not place the cold tail connection or end termination in a recess in the floor or insulation boards and cover with tape. This causes an air pocket and leads to cable failure.
– Do not position temperature sensor near pipes or external doorways.
– Do not cross or overlap any heating cables.
– Do not wire multiple mats in series.
– Do not turn on system before adhesive or levelling compound is fully cured.
– Do not leave boxes or furniture on heated flooring.
– Do not strain or bend the cold tail end connections.
– Do not install the frames outdoors.
– Never place the frames on a staircase.
– Do not lay frames in zone 0 and 1.
– The frames must not be installed in a screed or in tile adhesive.
– Never cut the heating cable (only the cold connection).
– Never drill into the ground where the frames are present.
– Never place frames under an element covering the floor (fireplace, kitchen cabinet, bathroom cabinet, cupboard, etc.).
– Never place a mattress or rug on the floor.
– Children must not play with the unit. Cleaning and maintenance by the user must not be carried out by unsupervised children.
· Generalities
The SOFT underfloor heating is provided by heating cables sandwiched between two layers of specially reinforced aluminium foil to facilitate installation. Due to their very thin thickness, they are designed to be installed under floating floor, parquet, or laminate, for applications in new or renovation. For other floor coverings, an over-insulation must be provided. The uniform spacing of the heating elements ensures a uniform distribution of heat. The heating element consists of two conductors (resistance wire) with fluoropolymer insulation. This material has a high dielectric resistance and a capacity to withstand high temperatures, which makes the heating cable completely safe. The reinforced aluminium sheets provide additional mechanical resistance and ensure electromagnetic protection. The cold junction is uniquely designed to make it 100% foolproof. The SOFT heating mats are suitable for small and large surfaces, whether it’s a bedroom or exhibition room. Underfloor heating emits a soft and homogeneous warmth throughout the room for optimum comfort.
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DIMENSIONAL AND TECHNICAL DATA
· Surface power 140W/m²
References
Width of mat (mm)
Power per mat (watts)
Linear power (w/ml)
SFT140-0140A 500
140
7
SFT140-0210A 500
210
7
SFT140-0280A 500
280
7
SFT140-0420A 500
420
7
SFT140-0560A 500
560
7
SFT140-0700A 500
700
7
SFT140-0840A 500
840
7
SFT140-0980A 500
980
7
SFT140-1120A 500
1120
7
SFT140-1260A 500
1260
7
SFT140-1400A 500
1400
7
SFT140-1680A 500
1680
7
*Nominal value at 20°C, tolerances: -5%/+10%.
Length of the mat (m)
2 3 4 6 8 10 12 14 16 18 20 24
Surface of the mat (m²)
1 1.5 2 3 4 5 6 7 8 9 10 12
Length of the cable (m)
20.58 30.88 41.17 61.75 82.34 102.92 123.5 144.09 164.67 185.26 205.84 247.01
Number of 1/2 turns Installation step (mm)
40 60 80 120 160 200 240 280 320 360 400 480
Installation step (mm)
50 50 50 50 50 50 50 50 50 50 50 50
Ohmic
value* ()
Intensity (A)
377.86 0.61 251.9 0.91 188.93 1.22 125.95 1.83 94.46 2.43 75.57 3.04 62.98 3.65 53.98 4.26 47.23 4.87 41.98 5.48 37.79 6.09 31.49 7.30
Cable section (mm²)
1.5 1.5 1.5 1.5 1.5 1.5 1.5 1.5 1.5 1.5 1.5 1.5
ABOUT THE PRODUCT
BENEFITS
– Dimensions adapted to room surfaces: with a width of 500 mm and a length of 2 to 24m, the heating mats will perfectly adapt to all surfaces. The installation is simple and quick in both renovation and new construction.
– Comfort throughout the house: radiant heating, uniform, and optimal diffusion of gentle heat over the entire surface of the room without dust displacement. Comfort guaranteed for your well-being and tranquillity.
– Assured savings: thanks to the energy stored in the floor covering and by its radiation and average inertia, the electric floor under a floating parquet is a real source of savings.
– Unmatched aesthetics: completely invisible, Neomitis electric underfloor heating will allow you to arrange your interior as you wish and save space in all rooms.
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500mm
5
SAFETY INSTRUCTIONS, GENERAL INSTRUCTIONS AND RECOMMENDATIONS
Termination Reinforced
joint
aluminium
Cold
Cold
1
sheet
junction
tail
2
Direct floor heating
Construction of the electric cable
1 Dual core 2 Insulation by fluoropolymer with a thickness
of 0.32 mm
Spacing
Heating cable
The heating cable is laid in a meander shape to ensure that it is equally spaced and distributed in the aluminium sheets (no installation: PP). This makes it possible to provide surface power thanks to the installation pitch and the linear power of the cable.
· Surface to be equipped
The mats should cover the maximum floor surface. The area to be equipped is obtained after deduction: – The areas in Table 1. – The areas where fixed equipment
rests such as kitchen furniture, bathroom furniture, sanitary or household equipment, cupboard etc… The installation of heating mats in these areas is not allowed.
· Table 1
Minimum distance to be maintained be-
tween the heating elements and:
The passage of vertical pipes of all kinds through the floor (water distribution, electrical distribution, etc.)
0,03m
The finished interior surface of the walls
0,10m
The partitions
0,10m
The outer surface of a masonry duct
0,20m
The outer wall of a partitioned or masonry hopper
0,20m
The edge of a simple hopper
0,20m
The outer wall of a flue pipe
0,20m
A hearth, closed fire appliances and inserts of an interior fireplace
0,40m
· Instructions before installation
Important: all electrical connections must conform to the current BS7671 18th Edition Part P National Wiring Regulations. Final connections to the main electricity supply MUST be completed by a qualified electrician.
Before starting the installation, it is important to have the following items: aluminium adhesive tape, layout plan, and underlay. The interior and exterior partitions (as well as the doors) must be in place before the installation of the heating mats. – Check that the references and powers correspond to the needs.
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– Visually check if the mat is not damaged in its packaging. – Check the ohmic (ohms) value of each mat according to the “Tests of Mats” below and note it on the control sheet table
on page 14. – The heating mats must be separated from other heat sources such as lights and fireplaces. – The mats must be installed under/on a healthy floor. – The mats must be laid on a flexible insulating underlay with a minimum thickness of 5mm. – Only the aluminium sheets can be cut. Never cut the heating cable.
HOW TO CUT AND RETURN
RECOMMENDED CUTTING AND TURNING OF HEATED MATS
Use scissors carefully to cut the reinforced aluminium foil without damaging the cable.
1. Turn the frame appropriately.
2. Rotate 90 degrees.
90°
3. Rotate 180 degrees.
180°
Diagram 1: Installation of heating mats with ground probe and aluminium tapes
Floor probe
– It is recommended to cover the cold junction with alumi-
nium adhesive tape to maintain it.
– Test the mats according to the “Test of Mats” chapter on
Grounding aluminium tape to ensure its continuity
page 14. – Electrical connection (see electrical connection on page 14)
when the grids are from cold junction to junction box or thermostat.
turned over
– Install the limiting or regulating ground probe (optional,
sold separately, for bathrooms), see “Thermostat” chapter
on page 14.
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EXAMPLE OF INSTALLATION · Example of installation in kitchen
0,1m
Thermostat
Junction box
Spacing
Fireplace 0,4m
0,4m 0,4m
Spacing
Kitchen furniture
0,1m
Example No installation: 50mm
0,1m
Cold junction Termination joint Floor probe
Heating cable Cold tail Reinforced aluminium mesh
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FLOOR PLAN
Draw a plan showing the layout and location of the heating SOFT/cable(s).
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STEPS OF INSTALLATION AND TESTING
SCHEMATIC
1 Support floor 2 Underlay 3 Heating mat 4 Flooring
4
3
Slab, concrete, subfloor… Flexible insulating underlay Floating installation of heating mat Wooden parquet / laminated approved for heated floors
2 1
Type 1 – Floating Parquet/Laminated
1 2 3
4 5 6
1 Laminate and parquet flooring 2 Perimeter band 3 Heating mat 4 SOFT reflector insulation 5 Aluminium tape earth continuity 6 Adhesive mortar
Type 2 – Soft Coverings
1 2 3
4 5 6 7 1 Other coverings carpet, LVT, vinyl…. 2 Perimeter band 3 SOFT insulation 4 Installation of SOFT wooden floor in two layers for other coverings 5 Heating Mat 6 Aluminium tape earth continuity 7 Base floor
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· Implementation 1 for laminated and floating parquet
The installation procedure must comply with the current IEE Electrical Regulations BS 7671 :2018 / THE 18TH EDITION WIRING REGULATIONS and Part P of the Building Regulations.
Step 1
Step 2
Step 3
Step 4
Installation procedure
Floor preparation
Flexible insulation underlay
Installation of heating mats
Installation of laminate/floating parquet
Participants
Screeder
Electrician and/or tiler (carpenter)
Electrician
Installer/ Carpenter
INSTALLATION OF FLOOR HEATING MATS
Before the installation of the heating mats, the building must be watertight and airtight, equipped with doors, bay windows and windows.
Step 1: Floor Preparation
It is necessary to check beforehand the room, the level. Remove any dust from the floor to lay down insulation and the mat. The support must be free of deposits, waste, plaster films or other materials before the installation of the underlay or heating mats.
Step 2: Flexible Insulating Underlay
Before the installation of the insulation board (optional), a peripheral strip (not included) can be affixed all around the wall as illustrated in Diagram 4. The flexible insulation underlay (not supplied, sold separately) is necessary even if an insulation is already in place. This will prevent the mat from being damaged by the weight of furniture and people. It must be compatible with the SOFT mat. You can find our flexible insulation underlay on our website www.neomitis.com. A vapor barrier can be installed under the flexible insulation underlay only, never above the heating mat. The flexible insulation underlay should cover the entire room including parts not covered by the SOFT underfloor heating solution. The lengths of flexible insulation underlay should be linked together by a self-adhesive tape (Neomitis underlay) or by aluminium tape to avoid any risk of movement. The underlay must be free of deposits, waste, dust or other materials before laying the heating mat.
Step 3: Installation of heating mats
Important recommendations before starting the installation: During the installation of the heating mats, precautions must be taken to avoid any damage to the cable, such as the fall of a sharp object or walking on the heating cable. The placement of the heating elements requires the prior establishment of an installation plan. It is carried out in accordance with the current IEE Electrical Regulations BS 7671 :2018 / THE 18TH EDITION WIRING REGULATIONS and Part P of the Building Regulations., based on the plans provided by the project manager. This installation plan must take into account:
– The heated area (which excludes areas on which fixed elements i.e kitchen, and household equipment, wardrobes, dressings…).
Installation of the mats (see installation example on page 8): – Make sure the surface is clean before laying down the mat.
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– Draw a plan showing the layout and location of the heating mat/cable(s) according to table 1 page 6. – Unroll the mats on the support respecting the installation plan and the above recommendations. – The mats can be turned 90° and 180° by cutting the mesh. The cutting tools must be used . DO NOT cut the heating cable. – When cutting returning or removing the cable from the mesh, please follow the instructions on the chapter How to cut
and return page 7. – Never disconnect the cable from the mesh. – Respect the initial installation plan. – Consider a gap of 50 to 100mm from the wall to the mat on the perimeter of the room. – Fix the cold tail and the floor sensor on the floor and back to the electrical box. – At the end of the installation of the mat please proceed to a test of the resistance of the systems. – The junction boxes must be installed, and the location of the thermostats defined. – Provide a groove in the underlay for the cold connection and for the ground probe if necessary. – To avoid the formation of a roll, it is possible to remove a small part of the flexible underlay at the entrance of the cold connection in the heating grid. – Unroll the grids on the support respecting the installation plan and the above recommendations. – Smooth the carpet and fix it to the underlay with an aluminium adhesive tape. – The grids can be turned at 90° and 180° by cutting the reinforced aluminium sheets, the cutting tools must be used with caution to avoid damaging the heating cable see Diagram 2 below. – When the heating grid is turned at 90° or 180°, the adhesive aluminium grounding tapes (provided) must be fixed to secure the continuity of the ground between the aluminium heating bands (see Diagram 4 below). – If the heating grid (not the cable only the reinforced aluminium sheets) is cut and turned, it is possible that the heating cable will be without an aluminium sheet, it will be imperative to protect it with either the provided ground aluminium tapes or with reinforced aluminium tape. – At the end of the installation of the mat please proceed to a test of the resistance of the systems.
· Implementation 2 for other type of flooring
Step 4-B – Installation of soft flooring such as carpet, vinyl, PVC…
In the case of the installation of a soft covering, you must install an overlay allowing the installation of it in two steps on the SOFT heated floor. After step 3 of the manual, please refer to the installation diagrams on page 12. The overlay offers a subfloor without joints and consists of two panels, a 3mm base and the 4mm top panel. The two are installed in a staggered cross and are self-adhesive – follow Diagram 2 on pages 12 and 13. It offers a dry base floor with low thermal resistance and allows the transfer of heat and the installation of these floorings. It offers a flatness of the floor for the installation, its installation is quick and only recommended in dry rooms. This product is not compatible in wet rooms. Please respect the installation principle below of the base panel in staggered with an expansion joint of 8 to 10mm on the perimeter of the room concerned. Cut the panels with a cutter. The floor must be free of dust throughout the installation.
Diagram 2 1
Base Panel
For the installation of the 4mm top panel, please follow the diagrams below, respecting the staggered installation and the 8 to 10mm peripheral expansion joint. This top panel will cover the joints of the base panels as shown below.
12
2
Top Panel
3
1
2
4
1
3
2 4
· Implementation 3 for new construction Step 4-C – Installation in new construction
In the case of new construction, it is imperative to respect the implementations mentioned above according to the types of covering. The distinction will be made on the structure of a base or intermediate floor that is already insulated. The installation of the floor covering can begin after the installation of the overlay. Most floors are compatible with SOFT heating mats, the installer must ensure that the covering used is intended for electric underfloor heating application. The thermal resistance of flexible coverings must be less than 0.15m².K/W. Once the floor covering is installed, test the mats according to the “Test of Mats” chapter on page 14. Once the installation is complete, the heating can be activated gradually and after a delay of 2 days. We invite you to check with the manufacturer the implementation and its installation before laying down the flooring.
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Step 5 – First Heating
The first heat up time of the mat must be done by the installer. The operation can start 48 hours after the flooring has been laid. The first heat up program can be done by a thermostat equipped with a program for progressive first heating.
MESH TESTS, ELECTRICAL CONNECTION, CONTROL
Only a qualified electrician should connect the system to the thermostat and/or the electrical power circuit. All these connections must comply with current regulations.
· Resistance tests
Tests of the heating elements must be carried out before and after laying the mat system and after the installation of the flooring. During the laying of the flooring, the electrician must be present and check during the covering operation that the system is not damaged. The following checks must be carried out according to the current IEE Electrical Regulations BS 7671:2018 / THE 18TH EDITION WIRING REGULATIONS and Part P of the Building Regulations.: Resistance control must comply with the manufacturer’s data in with a tolerance of -5/+10% (refer to table range page 6). Insulation control: the measurement values must be filled in the control card and warranty form on page 20. The warranty must be registered. If this is not done within 30 days following the end of the installation and six months after the purchase, the warranty will be void.
· Electrical connection
The cold junction is embedded in the same way as the heating cable in the adhesive mortar. The cold junction must be coated in the adhesive mortar. Cold connections must be installed to avoid any overlap with the heating cables. Only the part of the cold connection between the edge of the covering and the junction box will be placed under a conduit embedded in the wall (see Diagram 4 on page 15). Electrical connections must comply according to the BS 7671: 2018 current standard as per the protection of each circuit, as per the residual current differential device must be installed per 7.5kW of power in 230V single-phase. The heating system must be earthed.
· Thermostat (not included, sold separately)
The control temperature in each room will be ensured by a room thermostat (not provided, sold separately) positioned 1.5 m above the floor at a suitable location of the area to be controlled (see Diagram 4). The thermostat should not be positioned on a wall equipped with a heating mat. The temperature regulation in the bathroom can be done by the floor (or wall) sensor (optional) avoiding interferences with a towel heater. If the installed power of the mats is greater than the switching capacity of the thermostat, a power relay must be installed (see Diagram 4 on page 15). View our NEOMITIS thermostat range on our website www.neomitis.com.
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IMPORTANT: To control the heating mats using a thermostat, please refer to its instruction manual. If the installed power of the mats is greater than the amperage relay of the thermostat, a power relay must be installed.
Diagram 3: Wiring of the room thermostat to the heating mats
Thermostat without relay
Thermostat with power relay
NL N L
Floor sensor Floor sensor
A limiting ground probe (not supplied, sold separately) or a regulating probe (for bathrooms) will be positioned on or under the reinforced aluminium sheet between two cables of the heating mat (possibility of making a small groove in the underlay to incorporate it). The floor probe should be located at least 150 mm in the heated area (see Diagram 4).
Diagram 4: Recom-
mended location for the ground probe
Thermostat
1,50m
Floor sensor in its sheath
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TROUBLESHOOTING
The heating mats do not heat up: – Check the position of the power supply circuit breaker on your electrical panel. – Make sure your thermostat is in comfort (heat) mode (refer to its instruction manual). The ambient temperature is not high enough, the mats do not heat enough: – Check the operating mode of your thermostat. – Check the temperature setting of your thermostat, increase it. – Check if you have not placed a rug more than 5mm thick or a mattress on the floor, remove furniture placed on top of the
underfloor heating. – If the heating has just been turned on, wait a few hours (medium inertia heating). The system heats continuously and the ambient temperature is high: – Check the temperature setting of your thermostat and lower it. – If the problem persists, have your thermostat checked. If the problem persists, contact your after-sales service.
TECHNICAL INFORMATION
MAINTENANCE
SOFT mats require no maintenance. If any work needs to be done on the heating cable, install the power off.
PRODUCT LABEL AND CONTROL SHEET
The heating SOFT system requires no maintenance. If an intervention needs to be made on the heating cable, turn off the installation.
Product Name
Tension
Serial number
Logos and symbols relating to standards
SFT140-0140A
Electric underfloor heating system for laminate and soft floor covering
3347 01 00001
Voltage:
230VAC / 50Hz
Ohmic resistance value: 377,86 to 20°C
Power of the mat:
140W
Surface of the mat:
1m²
Linear emission:
7W/ml
IPX7
IEC
140W/m²
NEOMITIS Ltd – 16 Great Queen Street, Covent Garden LONDON WC2B 5AH UK
AXENCO – 258 rue du Champ de Courses – 38780
PONT-EVEQUE FRANCE
Ohmic value
Mat power Mat surface Power for 1 meter of heating cable
IMPORTANT: the serial number allows the manufacturer to identify your electric heating mat. The control sheet can be a substitute if the product label has not been kept. The control sheet must be kept after the installation of the work until the end of the warranty, see the control and warranty sheet on page 20.
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TECHNICAL SPECIFICATIONS
Technical specifications
Voltage Width
Cable spacing Cold wire Minimum installation temperature Type of heating cable Inner sheath (cores)
Electrical protection
SFT140-0XXXA – 140W/m²
230 V +/-10% AC 50Hz 500 mm 50 mm 3 ml 0°C Dual core Crosslinkable polymer Class I – IPX7
Direct floor heating
UKCA declaration of conformity: Hereby, NEOMITIS Limited declares that SOFT is in compliance with Safety Regulations 2016 (2016 No.1101), EMC Regulations 2016 (2016 No.1091) and RoHS Regulations 2012 (2012 No.3032). The full text of the UK declaration of conformity is available at the following internet address: https://www.neomitis.com/UKCA-declaration.html?lang=en
Neomitis Ltd: 16 Great Queen Street, Covent Garden, London, WC2B 5AH UNITED KINGDOM – contactuk@neomitis.com
Simplified EU declaration of conformity: Hereby, AXENCO, declares that the products mentioned in this manual are in compliance with Directives 2014/35/EU, 2014/30/EU, 2011/65/EU and 2009/125/CE.
The full text of the EU declaration of conformity is available at the following internet adress: https://www.neomitis.com/ CE-Declaration-2126.html?lang=en
The symbol , affixed on the product indicates that you must dispose of it at the end of its useful life at a special recycling point, in accordance with European Directive WEEE 2012/19/EU. If you are replacing it, you can also return it to the retailer from which you buy the replacement equipment. Thus, it is not ordinary household waste. Recycling products enables us to protect the environment and to use less natural resources.
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LEGAL GUARANTEE (EXTRACT OF TERMS AND CONDITIONS)
Clause 6 – Guarantee: 6.1. Guarantee of patent defects – Principle: Our products must be verified by the customer upon delivery. Any and all claims, reservations or disputes regarding missing items and patent defects must be submitted in the manner set forth in these General Terms and Conditions. In the event of patent defects, the defective parts shall be replaced by us, subject to verification of the alleged defects. We shall not be held responsible for patent defects or missing parts of which the purchaser was aware before entering into the sales agreement. The customer shall have to provide any and all evidence as to the reality of the defects noted (paperwork, photographs, etc.), and our company reserves the right carry out, directly or indirectly, any and all checks and verifications, notably on site. Notice of the missing items or of the patent defects which were noted at the time of delivery, and those discovered after acceptance and intake of the products, shall have to be provided by the customer in writing within twenty-four hours following the date on which the latter discovered the said missing item or defect. No notice shall be taken into account if it is provided more than eight full days following delivery of the products. Once said timeframe has expired, the customer shall no longer be able to put forward as a ground non-conformity of the products as regards patent defects or missing items, or raise said non-conformity in a counter-claim in its defence at the time of legal proceedings regarding the collection of monies owed brought by our company. 6.2. Guarantee of hidden defects: Our company guarantees its products against the hidden defects which existed on the date on which products are delivered, in accordance with the law, under the terms set forth hereinafter. Our guarantee only applies to products which have lawfully become the property of the purchaser. It only applies to products which were manufactured in full by our company. Our guarantee covers hidden defects. Since our customers are trade professionals, a hidden defect is defined as an unacceptable manufacturing defect affecting a product which renders the latter unfit for the intended use thereof which is not liable to be detected by the purchaser before it is used. “Unfit for the intended use thereof” means that the defect prevents the piece of equipment from operating. Thus, the design of the product is not covered by the hidden defects guarantee our customers are deemed to have received all of the technical information regarding our products. We do not guarantee against malfunctions or damage or wear and tear arising out of adaptations or fitting of our products which are special or unusual or usual. Likewise, allegations regarding occasional or variable malfunctions, a lack of comfort, unhappiness regarding the results obtained, aesthetic defects, in particular, are not covered by the guarantee against hidden defects. A defect is not hidden if, despite the fact that the purchaser was not aware of it in good faith, it could have been discovered by carrying out basic verifications. Our guarantee is limited to the replacement or repair of defective parts. It does not give rise to compensation. 6.3. Contractual guarantee: A specific contractual guarantee can be provided by our company for such equipment. In such case it shall be strictly limited to the stipulations set forth by us. 6.4. Terms covering the application of guarantees: Any and all requests for coverage in respect of the guarantee must be made using our After-Sales Service Return Request Form. All claims must be made by the Customer to the Supplier’s After-Sales Service Department, given that no direct claims by the user shall be taken into account. The guarantee request shall be taken into account upon production of a dated purchase receipt. It is the responsibility of the purchaser who alleges a defect, regardless of the defect in question, to provide proof of the existence and of the nature thereof. An application is for-warded by the purchaser
to our staff. Likewise, any and all guarantee requests shall have to be accompanied by evidence that it does not fall under one of the said exclusion cases. The purchaser must do his or her utmost to enable said defects to be officially recorded and remedied. He or she must further-more absolutely abstain from replacing the products or have said replacement carried out by a third party, failing which guarantee coverage shall not be provided. The guarantee coverage is limited to merely exchanging or repairing the defective part. If it proves indispensable, after examination by the Supplier’s Technical Staff, replacement of the appliance in full shall be carried out as a temporary measure. Said replacement measure, taken as a temporary measure, under no circumstances howsoever constitutes an acknowledgment of responsibility on our part. In the event of replacement of the defective part or of the appliance as a whole, transport, removal and fitting costs are excluded from the guarantee. In the event of immediate replacement as a temporary measure, the defective equipment shall have to reach our staff within fifteen calendar days of the replacement thereof. Failing which, the replaced equipment shall be invoiced. All returns shall be carried out in suitable packaging, with the equipment properly wedged. The cost of the return shall be borne by the customer. No returns of parts shall be accepted unless approved beforehand by our After-Sales Service Department. The customer shall receive an assessment carried out by our After-Sales Service Department in the event that the latter concludes that the return was unjustified. The guarantee coverage excludes any and all compensation in respect of damages. The installer must be insured against any eventual damage. Moreover, our guarantee automatically ceases to apply when our customer has not notified us of the alleged defect within a timeframe of thirty full days from the date of the facts cited as justifying the claim for guarantee coverage. The onus is on the customer to provide evidence of the dates referred to in the claim. 6.5. Specific exclusion in respect of apparent defects: Defects and damage to the products delivered consecutive upon circumstances relating to carriage, to storage and/or to preservation conditions at the customer’s premises, in particular in the event of an accident of any type howsoever, shall not give rise to an entitlement under the guarantee provided by our company. The guarantee does not apply to equipment already resold by our purchaser. 6.6. General exclusions in respect of the all the guarantees: All guarantees are invalid as soon as our products have been used under usage or performance circumstances for which they were not intended or which do not constitute normal usage. The guarantees do not apply if the following conditions have not been complied with, to whit notably: – Storage away from sources of humidity and the effects of bad weather. – Set-up and installation in accordance with best practice. – Utilisation with a 230V domestic power supply. – Utilisation compliant with the Supplier’s instructions for installation and use. The guarantees do not apply to any eventual damage which is the consequence of overvoltage or other faults which occur in power supply and distribution circuits. The guarantees apply to corrosion defects only if the appliances are used in accordance with the usual circumstances which apply in a single housing unit or in the tertiary sector; in particular they must not be: – Subject to intensive and continuous ambient humidity (from swimming pools, etc.); – Cleaned using acidic substances which are liable to affect their properties.
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The development of a shade of colour over time is a natural phenomenon and cannot give rise to a guarantee claim. The guarantees do not come into play if the acquirer cannot provide evidence of full payment for supplies and/or if the installation and usage instructions provided by the vendor were not complied with, and less specifically in the event that the damage caused arose out of the actions of the purchaser or of the servants thereof, out of force majeure circumstances or out of unforeseen circumstances. The guarantees do not apply in the event of a defect originating either in the components supplied by the purchaser and in the event of a design having been required by the purchaser, without the vendor having taken part in said end design process, or if the product did not meet aims determined by the customer of which the vendor was not notified. All points not mentioned in writing in the order are not guaranteed. All damage caused by normal wear and tear is also excluded from the guarantee. The guarantees only apply to products produced in production runs, to the exclusion of prototypes and samples. 6.8. Guarantee period: The guarantee period for missing parts and patent defects varies depending on the nature of the defect in question and on the type of equipment in question: – As regards electric radiators, electric and dual-fuel towel rails and accessories: a guarantee lasting 30 months from delivery of the appliance up to a maximum of 36 months after its manufacturing date in the case of a non-compliance defect ; – As regards spare parts: 2 years from the exchange. The guarantee for hidden defects is provided for duration of 30 months from delivery. The spare parts vital for the use of the machine or equivalent spare parts continue to be available for five years from the date of manufacture of the appliance. Work carried out under the guarantee does not have the effect of extending the duration of the guarantee.
– For electric underfloor heating, the warranty periods are as follows depending on the type of product:
– Electric underfloor heating: 20 years. – Underfloor heating with glued-down covering: 20 years. – Electric underfloor heating with floating parquet: 15 years. These warranties take effect from the date of purchase of the product and apply under the following conditions: – If the inspection and guarantee form has been correctly filled in
and returned within 1 month of installation and six months after purchase, the ohmic value and insulation value tests must be carried out before installation, after installation of the product and after installation of the covering. – If the installation complies with the rules in force mentioned in the in the installation instructions, in the Cahier de Prescription Technique of February 2013 and the BS7671 18th Edition Part P National Wiring Regulations. – If the electric heating mats are not diverted from their intended their primary function as intended by NEOMITIS. The warranty will lapse in the following cases: – If the floor covering above the electric underfloor heating system has been damaged, repaired, replaced or covered by one or more successive coverings. – If the floor covering above the electric floor heating system is covered by furniture or carpets on the floor, which could damage the heating cable. – If the underfloor heating system is fed continuously as a result of a thermostat fault or a high temperature demand or when operating without a thermostat. – If a voltage error occurs, even momentarily. – If any modification is made to the heating element (cold junction, termination or if the heating cable has been shortened or lengthened). The warranty is limited to the replacement or repair of parts found to be defective by the Neomitis after-sales service and excludes any service and all labour, travel or transport costs as well as any compensation for damages, in the case of a factory defect in the product.
– The guarantee period for the frost-free electric cable is 5 years. This warranty takes effect from the date of purchase of the product and applies under the following conditions: – If the inspection and warranty form has been correctly filled in
and returned within 1 month of installation and six months six months after purchase, the ohmic value and insulation value tests must be carried out before installation, after installation of the product and after the pipe insulation has been installed (in the case of pipe piping). – If the installation complies with the rules in force mentioned in the installation instructions and the BS7671 18th Edition Part P National Wiring Regulations. – If the frost-free electrical cables are not diverted from their primary intended by NEOMITIS. The warranty will lapse in the following cases: – If the frost protection cable has suffered external mechanical damage. – If a voltage error occurs, even temporarily. – If the heating element is modified (cold junction, thermostat or if the thermostat or if the frost protection cable has been shortened or lengthened). The warranty is limited to the replacement or repair of parts parts found to be defective by the Neomitis after-sales service and excludes any service and all labour, travel or transport costs as well as any compensation for damages, in the case of a factory defect.
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INSPECTION AND WARRANTY CARD
Installation must be carried out by a qualified professional, in accordance with applicable regulations. The 15-year warranty for Neomitis SOFT heating grids with a surface power of 140W/m² will be granted under the following conditions: – The completed control form sent to the following email address within 1 month after the end of the installation or 6
months after purchase: warranty@neomitis.com – The warranty claim is in accordance with our general terms and conditions of sale. NB: the card to complete can be found below or on our website www.neomitis.com
INSPECTION AND WARRANTY CARD
Details of installer and work location:
Company: ………………………………………………………………………….. Order no:………………………………………………………… Customer no:……………………………………………………………………… Work project reference:……………………………………. Address:…………………………………………………………………………….. Work location address: …………………………………….. Post code:………………………………………………………………………….. Date of order:………………………………………………….. Town: ………………………………………………………………………………………………………………………………………………………….. Email address: ………………………………………………………………………………………………………………………………………………
SKU of mats
Serial number
Room
Before installation of mats
Ohmic value ()
Insulation value (M)
After installation of mats
Ohmic value ()
Insulation value (M)
After installation of floating floor
Ohmic value ()
Insulation value (M)
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SITE MARKING
For each installation, the installer must provide a label with sufficient space to list the location of the heating units, indicating: – The name and brand of the manufacturer or reseller responsible. – Model or type reference. – It must indicate the substance of the following:
– Heating elements installed in the ceiling/wall/floor, as applicable. – Do not restrict the thermal emission of the ceiling/wall/floor heating, if applicable. – Do not insert nails, screws or drill anywhere other than in non-heated areas. – This label must be attached to or adjacent to the distribution board supplying the heating unit. – If heating frames are installed in walls less than 1.2 m high, the label must indicate the location of the unheated or
heated zones. During the construction phase, the installer must post the following notice in each room equipped with underfloor heating to raise the awareness of those working on the site: WARNING! Electric underfloor heating – Do not drill. Example:
WARNING!
The floor on this site is equipped with UNDERFLOOR ELECTRIC HEATING.
DO NOT DRILL, DO NOT SCREW
Without the presence of the installer
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Stat
Programmable, wired, smart and connected digital room thermostat
IOS/Android free app
Maintain your comfort with the use of smart speakers
Compatible with
Amazon Alexa
NEOMITIS® LIMITED – 16 Great Queen Street, Covent Garden, London, WC2B 5AH UNITED KINGDOM Registered in England and Wales No: 9543404
Tel: +44 (0) 2071 579 967 – Fax: +44 (0) 2071 250 267 – E-mail: contactuk@neomitis.com
www.neomitis.com
Documents / Resources
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NEOMITIS RT7RFB Soft Programmable Digital Room Thermostat [pdf] Instruction Manual RT7RFB Soft Programmable Digital Room Thermostat, RT7RFB, Soft Programmable Digital Room Thermostat, Programmable Digital Room Thermostat, Digital Room Thermostat, Room Thermostat |