ICron VU5363 HDMI plus USB 2.0 KVM Extender System
FAQ
Q: What should I do if my device does not work with the VU5363?
A: Ensure that your device is compatible with USB 1.1 or USB 2.0 standards. Test the device with the extender before large deployments. Contact technical support for further assistance.
Q: Can I use CAT 5e cabling instead of CAT 6a/7?
A: While CAT 5e is the minimum requirement, using CAT 6a/7 is recommended for better performance and to reduce interference. Proper cable layout and quality are crucial for CAT 5e cabling.
Thank you for purchasing the VU5363 KVM Extender.
Please read this guide thoroughly.
This document applies to Part Numbers: 01-00559, 01-00560, 01-00561, 01-00562, 01-00563.
FCC Radio Frequency Interference Statement Warning
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received including interference that may cause undesired operation.
CE Statement
We declare under our sole responsibility that the VU5363, to which this declaration relates, is in conformity with European Standards EN 55022, EN 61000, and EN 55024.
IC Statement
This Class A digital apparatus complies with Canadian ICES-003.
WEEE Statement
The European Union has established regulations for the collection and recycling of all waste electrical and electronic equipment (WEEE). Implementation of WEEE regulations may vary slightly by individual EU member states. Please check with your local and state government guidelines for safe disposal and recycling or contact your national WEEE recycling agency for more information.
Product Operation and Storage
Please read and follow all instructions provided with this product, and operate for intended use only. Do not attempt to open the product casing as this may cause damage and will void warranty. Use only the power supplies provided with this product. When not in use, product should be stored in a dry location between
-20°C and 70°C.
©2017 All rights reserved.
Document #90-01426-A03
Introduction
This guide provides product information for the VU5363 installation instructions, troubleshooting guidelines, and instructions for contacting Icron regarding technical support and warranty information. The instructions in this guide assume a general knowledge of computer installation procedures, familiarity with cabling requirements and some understanding of USB devices.
Note
NOTE provide additional information that could be useful.
CAUTIONS provide important information about an operational requirement.
Product Contents
Packaged with:
- Local Extender
- Remote Extender
- (2) 5V DC power adapter
Note
The product requires two power adapters, one for the local extender and one for the remote extender.
Requirements
To complete the installation, you will require the following items that are not included with the product:
- A computer that is USB compatible (with USB compliant operating system) and has a HDMI port
- USB 1.1 or 2.0 compatible device(s)
- A minimum CAT 5e Shielded Twisted Pair (UTP) cable with two CAT 5e/6/7 RJ45 connectors (if using surface cabling),
OR - A minimum of CAT 5e cabling with two information outlets and two CAT 5e patch cords with CAT 5e RJ45 connectors (if using premise cabling)
Note
While CAT 5e UTP is the minimum category of twisted pair cabling, for the best experience, and to minimize interference and cross-talk, CAT 6a/7 STP is strongly recommended.
When using CAT 5e cabling, the layout and quality of your cable runs and connections become extremely important. Please refer to the Cabling section on page 5 for more detailed information.
About the VU5363 KVM Extender
The VU5363 KVM Extender system incorporates ExtremeUSB® and HD Video technology, which enables users to extend both HDMI and USB 2.0 up to 100 meters (330 feet). The following ExtremeUSB features are included:
- Transparent USB extension
- True Plug and play; no software drivers required
- Works with all major operating systems: Windows®, macOS™ and Linux®
Compatibility and Recommended Setup
The product is compatible with many graphics cards, Operating Systems, and monitors supporting up to a 4K, 1080p and 1920 x 1200 resolution. However, there is no guarantee that all devices will be compatible with the product as there are a number of dierent factors that may impact the operation of this KVM Extender.
This product supports both USB 1.1 and USB 2.0 devices. These devices include: keyboards, mice, flash drives, printers, speakers and microphones.
Test any expected USB or video devices prior to a performing any large deployment. Some devices may not be compatible with the VU5363.
HDMI Cables
Poorly terminated HDMI cables may result in damage to the devices they are connected to.
Please ensure that you use the HDMI cable provided with the product when connecting the local extender to the host computer and high-quality HDMI cables for all other HDMI connections.
Cabling
Solid core Category 6a/7 STP cable with Category 6a/7 RJ45 connectors is recommended for best performance. Using unshielded cabling may leave your signal more susceptible to interference and noise which may result in poor video performance or reduced extension distance. Maximum distance and product performance will be reduced in the presence of interference or coiled extension cable.
| Cable Type | Electrical Interference Susceptibility |
| Solid Core CAT 5e/6 UTP | High |
| Solid Core CAT 5e/6 STP | Moderate |
| Solid Core CAT 6a UTP | Moderate |
| Solid Core CAT 6a STP | Low (Recommended) |
| Solid Core CAT 7 STP | Low (Recommended) |
Note
If you are coiling unshielded cabling in your set-up, depending on the quality of the cable and how it is coiled, the maximum distance may be reduced to 50m.
Host Operating Systems
Windows®, macOS™ and Linux®
USB Peripherals
- Keyboards & Mice
- Printers
- Mass Storage Devices
- Speakers
- Microphones
HDMI Features
The VU5363 KVM Extender is compatible with the following HDMI features:
- Full uncompressed high definition 4Kp30, 1080p and 1920 x 1200 video resolutions
- Depth perception of 2D and 3D
- Deep Color and x.v. Color
- Lip Sync Pass-through
- CEC Pass-through
- HDCP Pass-through
The Local Extender
The local extender connects to the computer using the supplied HDMI and USB cable.
It’s important to use the HDMI cable supplied with the product when connecting the local extender tothe host computer to ensure proper operation.
| ITEM | TYPE | DESCRIPTION |
|
1 |
Power LED (Green) |
Green Light: The system is powered and ready to use.
No Light: The system does not have power. |
|
2 |
Link LED (Green) |
Green Light: The local and remote extenders are able to communicate with each other across the link.
No Light: There is no communication between the local and remote extenders. |
|
3 |
USB LED (Green) |
Green Light: The local extender and the host computer are communicating with each other and working.
Blinking Green Light: The host computer has entered power saving mode. No Light: The host and the local extender are not communicating or not connected. |
|
4 |
Video LED (Green) |
Solid Green Light: HDCP (digital rights management) content is being transmitted.
Blinking Green Light: Video (non-HDCP) content is being transmitted. No Light: There is no video being transmitted. |
| 5 | Link Port (RJ45) | Accepts RJ45 connector for CAT 5e/6/7 cabling. |
| 6 | Config | Reserved for manufacturer use. |
| 7 | HDMI In | Accepts HDMI connector for video input from the host computer. |
| 8 | Device Port (USB Type B) | Used to connect the local extender to the host computer. |
| 9 | Power Port | Connects to the AC power supply. |
The Remote Extender provides HDMI output to a monitor and three USB Type-A ports for standard USB devices. Additional devices may be connected by attaching USB hubs.
| ITEM | TYPE | DESCRIPTION |
| 1 | Power LED (Green) | Green Light: The system is powered and ready to use.
No Light: The system does not have power. |
| 2 | Link LED (Green) | Green Light: The local and remote extenders are able to communicate with each other across the link.
No Light: There is no communication between the local and remote extenders. |
| 3 | USB LED (Green) | Green Light: The local extender and the host computer are communicating with each other and working.
Blinking Green Light: The host computer has entered power saving mode. No Light: The host and the local extender are not communicating or not connected. |
| 4 | Video LED (Green) | Solid Green Light: HDCP (digital rights management) content is being transmitted.
Blinking Green Light: Video (non-HDCP) content is being transmitted. No Light: There is no video being transmitted. |
| 5 | Link Port (RJ45) | Accepts RJ45 connector for CAT 5e/6/7 cabling. |
| 6 | HDMI Out | Accepts HDMI connector to the remote monitor. |
| 7 | Config | Reserved for manufacturer use. |
| 8 | Device Port (USB Type A) | Accepts USB device(s). |
| 9 | Power Port | Connects to the AC power supply. |
Installation Guide
Before you can install the product, you need to prepare your site:
- Determine where the computer is to be located and set up the computer.
- Determine where you want to locate the remote desktop including the monitor, keyboard, mouse and any other USB device(s).
- If you are using surface cabling, the product supports a maximum distance of 100m (330 ft).
or
If you are using premise cabling, ensure the CAT 5e/6/7 cabling is installed between the two locations, with CAT 5e/6/7 information outlets located near both the computer and the USB device(s), and the total length, including patch cords is no more than 100m.
Installing the Local Extender
- Place the local extender near the computer.
- Install the supplied USB cable to the USB port on the local extener, and an available USB 2.0/1.1 Type A Port on the computer.
- Install the supplied HDMI cable to the local extender (HDMI In), and an available HDMI Port on the computer.
Installing the Remote Extender
- Place the remote extender near the monitor and USB device(s) in the desired remote location.
- Connect the remote extender (HDMI Out) to the monitor with a high-quality HDMI cable.
- Plug in your USB device(s) into the USB port(s) on the remote extender.
Connecting the Local Extender to the Remote Extender
note
While unshielded cabling may be used, to ensure proper operation, it is recommended that solid core CAT 6a/7 STP cabling be used to connect the local extender to the remote extender. The cabling must have a straight-through conductor conguration with no crossovers and must be terminated with CAT 6a/7 connectors to qualify as CAT 6a/7.
With Surface Cabling:
- Plug one end of the CAT 5e/6/7 cabling (not included) into the Link port (RJ45) on the local extender.
- Plug the other end of the CAT 5e/6/7 cabling into the Link port (RJ45) on the remote extender.
With Premise Cabling:
- Plug one end of a CAT 5e/6/7 patch cord (not included) into the Link port (RJ45) on the local extender.
- Plug the other end of the patch cord into the CAT 5e/6/7 information outlet near the host computer.
- Plug one end of the second CAT 5e/6/7 patch cord (not included) into the Link port (RJ45) on the remote extender.
- Plug the other end of the second patch cord into the CAT 5e/6/7 information outlet near the USB device(s).
Connecting a USB Device
- Install any software required to operate the USB device(s). Refer to the documentation for the USB device(s), as required.
- Connect the USB device to the device port on the remote extender.
- Check that the device is detected and installed properly in the operating system.
Powering the Extender System
- Power the Local Extender with the included 5V AC adapter.
- Power the Remote Extender with the included 5V AC adapter.
Use only the power adapters supplied with the product. Use of substitute adapters may cause permanent damage to the system and will void the warranty.
Checking the Installation
- On the local and remote extenders units, check that the Power, Link, USB, and Video LEDs are on. If the Link LED is o, then the cabling between the local and remote extenders is not installed properly or is defective.
- Check to see if the USB LED is on and the Video LED is blinking or on; if they are not this indicates
there is no USB data or video data. Check the HDMI and USB connections to the host computer, and the HDMI connection to the monitor. Check to see if any USB devices are connected to the remote extender. - For Windows users, open Device Manager to confirm that the USB functionality of the VU5363 has been installed correctly. Expand the entry for Universal Serial Bus controllers by clicking the “+” sign.
If the VU5363 has been installed correctly, you should find it listed as one “Generic Hub”.
note
To open Device Manager in Windows 10/8/8.1 or Windows 7:
Open the Start menu, right-click on “Computer” then select: Manage >> Device Manager
- For OS X users, open the System Profiler to confirm that the VU5363 has installed correctly. In the left-hand column under Hardware, select “USB” and inspect the right-hand panel. If the VU5363 has been installed correctly, you should nd it listed as a “Hub” under the USB High-Speed Bus/USB Bus.
note
To open System Profiler in macOS:
Open the Finder, select Applications, then open the Utilities folder and double-click on the System Profiler icon. - If the product is not displaying video or the VU5363 fails to be detected by your operating system,
please consult the Troubleshooting section of this guide.
Troubleshooting Guide
The following table provides troubleshooting tips. The topics are arranged in the order in which they should be executed, in most situations. If you are unable to resolve the problem after following these instructions, please contact Technical Support for further assistance.
| PROBLEM | CAUSE | SOLUTION |
| All LEDs on local extender are off. | • The local extender is not receiving power from the power adapter. | 1. Ensure that the power adapter is properly connected to the local extender.
2. Check that the power adapter is connected to a live source of electrical power. |
| All LEDs on remote extender are off. | • The remote extender is not receiving power from the power adapter. | 1. Ensure that the power adapter is properly connected to the remote extender.
2. Check that the power adapter is connected to a live source of electrical power. |
| Link LEDs on local and remote extenders are off. | • There is no connection between the local and remote extenders. | 1. Ensure a CAT 5e/6/7 cable is connected between the local and remote extenders. Ensure CAT 5e/6/7 UTP cabling with conductor RJ45 connectors is used.
2. Connect a short CAT 5e/6/7 patch cord between the local and remote extenders to determine if the original CAT 5e/6/7 cable is defective. 3. Ensure the CAT 5e/6/7 cable is as straight as possible (i.e. not coiled). |
| Link LED on local extender is on, USB LED on local extender
is off. |
• The host computer is not powered on.
• The local extender is not connected to the computer. • The computer does not support USB hubs. • The unit is malfunctioning. • The USB cable is defective. |
1. Disconnect all USB devices from the remote extender.
2. Disconnect the local extender from the computer. 3. Disconnect the local and remote extenders from the power adapters. 4. Reconnect the USB device(s) to the remote extender. 5. Reconnect the local extender to the computer. 6. Reconnect the local extender to the power adapter. 7. Reconnect the remote extender to the power adapter. 8. If the USB LED continues to stay off, contact Technical Support. |
| PROBLEM | CAUSE | SOLUTION |
| All LEDs on both the local and remote extenders are on, but the USB device does not operate correctly or is detected as an “Unknown Device” in the operating system. | • The USB device is malfunctioning.
• The computer does not recognize the USB device. • The application software for the device is not operating. • The KVM extender product is malfunctioning. |
1. Disconnect the KVM extender product from the computer.
2. Connect the USB device directly to the USB port on the computer. 3. If the device does not operate properly, consult the user documentation for the USB device. 4. Update your system BIOS, chipset or USB Host controller drivers from your System/Motherboard manufacturer’s website. 5. Make sure the operating system has all the latest updates installed. 6. If the USB device operates properly when directly connected to the computer, connect another device (of a different type) to the KVM extender product. Connect the KVM extender product to the computer. 7. If the second USB device does not operate, the KVM extender product may be malfunctioning. Contact Technical Support for assistance. 8. If the second device does operate properly, the first device may not be compatible with the KVM extender product. Contact technical support for issues. |
| Blinking Video on the Sink (Monitor). | • A poor quality or damaged CAT 5e/6/7 cable is being used.
• The cabling is coiled. |
1. Remove all loops in the CAT 5e/6/7 cable.
2. Confirm extender operation with a CAT 5e/6/7 patch cable. |
| Video frames are being dropped. | • The extender is not compatible with the HDCP source and/or
sink device. |
1. Contact Technical Support. |
| Video LED is off. | • One or both of the HDMI cables are not connected, are of poor quality or are malfunctioning.
• The sink or source is not supported. • The KVM extender product is malfunctioning. |
1. Confirm extender operation with HDMI cables that are less than 78” (2m) in length and have connection between each connectors shield.
2. Confirm extender operation with a CAT 5e/6/7 patch cable. 3. Contact Technical Support. |
Specifications
| Range | Up to 100m (330 ft) over a single CAT 5e/6/7 cable.
Solid core CAT 6a/7 STP recommended for best performance. |
| Video Resolution & Depth | High Definition 1080p, 1920 x 1200, and 4Kp30; Depth: 2D and 3D |
| Color | 36-bit, Deep Color, and x.v. Color |
| Latency | Less than 1ms |
|
USB Device Support & Throughputs |
High-Speed devices (USB 2.0) – up to 40 Mbps
Full-Speed devices (USB 2.0 & 1.1) – up to 12 Mbps Low-Speed devices (USB 2.0 & 1.1) – up to 1.5 Mbps |
| USB Hub Support | Any single chain can include up to 4 USB hubs |
| USB Host Support | xHCI (USB 3.0), EHCI (USB 2.0), OHCI/UHCI (USB 1.1) |
| AC Adapters | Input: 100-240 V AC, 50 – 60 Hz | Output: 5V DC, 3A (15 W) |
| Power Available to USB Device at Remote Extender | 500 mA each port |
| Maximum USB Devices Supported | 30 USB devices |
| Enclosure Material | Silver anodized aluminum |
| Enclosure Dimensions | 112 mm x 175 mm x 30 mm (4.4” x 6.9” x 1.18”) |
| LOCAL EXTENDER | |
| Video Connector | 1 x HDMI In |
| USB Connector | 1 x USB Type B Receptacle |
| Link Connector | 1 x RJ45 |
| REMOTE EXTENDER | |
| Video Connector | 1 x HDMI Out |
| Link Connector | 1 x RJ45 |
| USB Connector | 3 x USB Type A Receptacles |
| ENVIRONMENTAL | |
| Operating Temperature Range | 0°C to 40°C (32°F to 104°F) |
| Storage Temperature Range | -20°C to 70°C (-4°F to 158°F) |
| Operating Humidity | 20% to 80% relative humidity, non-condensing |
| COMPLIANCE | |
| Emissions | FCC Part 15 Class A, CE Class A, ICES-003 Class A |
| Immunity | CE EN 55024 |
| Environmental | RoHS2 (CE) |
| SUPPORT | |
| Warranty | 2-year
13 |
Contacting Technical Support
If you are experiencing problems not referenced in the Troubleshooting Guide, contact Technical Support at the company where you purchased this product and provide them with the following information:
- Host computer make and model
- Type of operating system installed (e.g. Windows 8.1, Windows 10, OS X 10.11, etc.)
- Part number and serial number of both the Local Extender and Remote Extender unit
- Make and model of any USB device(s) attached to the VU5363
- Description of the installation (Host PC model, transmission media used, and information on the USB devices)
- Description of the problem
Technical Glossary
Category 5e (CAT 5e) Network Cabling
Category 5e cable is commonly also referred to as CAT 5e. This cabling is available in either solid or stranded twisted pair copper wire variants and as UTP (Unshielded Twisted Pair) or STP (Shielded Twisted Pair). UTP cables are not surrounded by any shielding making them more susceptible to electromagnetic interference (EMI). STP cables include shielding over each individual pair of copper wires and provides better protection against EMI. For best performance of this product, solid core Category 6a/7 STP cable with Category 6a/7 RJ45 connectors is recommended.
USB Cables
USB cables have two distinct connectors. The Type A connector is used to connect the cable from a USB device to the Type A port on a computer or hub. The Type B connector is used to attach the USB cable to a USB device.
RJ45
The Registered Jack (RJ) physical interface is what connects the network cabling (CAT 5) to the Local Extender Unit and Remote Extender unit. You may use either the T568A scheme (Table 1) or the T568B scheme (Table 2) for cable termination as this extender uses all four pairs of the cable. RJ45 connectors are sometimes also referred to as 8P8C connectors.
Documents / Resources
 |
ICron VU5363 HDMI plus USB 2.0 KVM Extender System [pdf] User Guide 01-00559, 01-00560, 01-00561, 01-00562, 01-00563, VU5363 HDMI plus USB 2.0 KVM Extender System, VU5363, HDMI plus USB 2.0 KVM Extender System, 2.0 KVM Extender System, Extender System |