ClearCom-lgoo

ClearCom V1.4.0-build.17 Agent IC Release

ClearCom-V1-4-0-build-17-Agent-IC-Release-product

Specifications

  • Product Name: Station-IC
  • Version: 1.4.0-build.17
  • Date: April 2024
  • Doc Part No: PUB-00077 Rev F

Product Information

The Station-IC is a cutting-edge device designed for seamless integration with iOS devices. It offers a range of features to enhance user experience and productivity.

Product Usage Instructions

Installation

Follow these steps to install the Station-IC:

  1. Ensure your iOS device is compatible with Station-IC.
  2. Download the Station-IC app from the App Store.
  3. Follow the on-screen instructions to pair Station-IC with your iOS device.

Troubleshooting

If you encounter any issues with the Station-IC, refer to the troubleshooting section in the user manual or contact customer support for assistance.

Frequently Asked Questions

Q: How do I update the firmware of Station-IC?

A: To update the firmware of Station-IC, follow these steps:

  1. Connect Station-IC to your iOS device.
  2. Open the Station-IC app and navigate to the settings menu.
  3. Select the option to check for firmware updates and follow the on-screen instructions.

Q: Is Station-IC compatible with Android devices?

A: No, Station-IC is designed specifically for use with iOS devices and may not be compatible with Android devices.

REFERENCE LINKS:

ClearCom-V1-4-0-build-17-Agent-IC-Release-fig-1

Sign up to receive alert emails when  new software or firmware is available

LEGAL:

Introduction

Scope

This document describes all releases of Station-IC Virtual Client of major version 1 for Windows and MacOS.

Station-IC iOS Version 1.4.0-build.17

Minor feature enhancement and sustaining release of the Station-IC Virtual Client for Windows and MacOS operating systems capable of connecting to either Eclipse HX 12.1+ with available IVC-32 or E-IPA capacity, LQ v4.2+ and Gen-IC Virtual Intercom.

Features added in this release

TP155576 Gen-IC Virtual Intercom Support

Station-IC can now connect to Gen-IC using the LQ connection type profile.

When Station-IC connects to Gen-IC it will receive a license.

Enhancements in this release

TP142690 Password:

Adds support for enhanced security rules when used with Eclipse 13.2 and higher. Supports passwords up to 32 character long.

Note: Eclipse 13.2 allows enforcement of password length and special characters.

Remote logout:

Allows EHX 13.2 or higher to remotely log out a connected Agent-IC virtual client remotely.

TP147553 Analytics:

Information about the version number of the Eclipse system that hosts the virtual client is collected and reported to Clear-Com if “Data Usage” is enabled by the user. This function was added to the virtual clients to optimize testing of future releases.

TP134483 Reference Links:

Added updated links to: Clear-Com’s Knowledge Center, privacy statement and terms of service.

TP97961 Automatic Update

Station-IC: Automatic announcement mechanism has been improved.

Bug Fixes in this release

None.

Part Number Reference

Firmware

 

Part No

 

Description

 

File Type

 

Production Rev

 

Dev Issue

 

Last updated in Release

SOF-00062 Station-IC Software for Windows exe 1.4.0.-build.17 F 1.4.0.-build.17
SOF-00062 Station-IC Software for MacOS dmg 1.4.0.-build.17 F 1.4.0.-build.17

Documentation

 

Part No

 

Description

 

Production Rev

 

Doc Issue

 

Last updated in Release

PUB-00051 Station-IC User Guide E E 1.4.0.-build.17
PUB-00077 Station-IC Release Notes F F 1.4.0.-build.17
PUB-00068 Station-IC Client Hosted License Guide A A 1.0.0.-build.41
Station-IC Version 1.3.0-build.31

Minor feature release of the Station-IC Virtual Client for Windows and MacOS operating systems capable of connecting to either Eclipse HX 12.1+ with available IVC-32 or E-IPA capacity or LQ v4.2+.

Features added in this release

None.

Enhancements in this release

93866 Main Screen Profile drawer

Main Screen Profile drawer has been enlarged for improved visibility.

Bug Fixes in this release

134653 EULA/Privacy statement acceptance pop-up:

User is indented to accept End User License Agreement and Privacy statement as well as being provided ability to opt out of diagnostics collection upon first run of Station-IC. This pop-up be inoperable and require clicking outside the prompt.

This has been fixed.

Please note: As the previous release, Version 1.3-build.23, had a limited roll out it is recommended to familiarize yourselves to those release notes as well.

Part Number Reference

Firmware

 

Part No

 

Description

 

File Type

 

Production Rev

 

Dev Issue

 

Last updated in Release

SOF-00062 Station-IC Software for Windows exe 1.3.0.-build.31 E 1.3.0.-build.31
SOF-00062 Station-IC Software for MacOS dmg 1.3.0.-build.31 E 1.3.0.-build.31

Documentation

 

Part No

 

Description

 

Production Rev

 

Doc Issue

 

Last updated in Release

PUB-00051 Station-IC User Guide D D 1.3.0.-build.23
PUB-00077 Station-IC Release Notes E E 1.3.0.-build.31
PUB-00068 Station-IC Client Hosted License Guide A A 1.0.0.-build.41
Station-IC Version 1.3.0-build.23

Minor feature release of the Station-IC Virtual Client for Windows and MacOS operating systems capable of connecting to either Eclipse HX 12.1+ with available IVC-32 or E-IPA capacity or LQ v4.2+.

Features added in this release

97815 Keyset Zoom Control:

Station-IC now has the ability to enlarge keysets with a zoom function to up to 185% of the original size. This is in addition to being able to adjust the window size/shape/position of the application to further tailor the use of the application to various screen sizes and applications. The feature can be

accessed via the Station-IC Settings and are saved with the application.

100692 Permanent Eclipse Licenses:

Station-IC 1.3+ includes the additional license option to retrieve a license hosted on an Eclipse frame running 13.0+. Eclipse hosted licenses are served to Station-IC users on a first come, first serve bases upon their connection if Station-IC does not find a Subscription or Event License locally on the computer running Station-IC.

Note:

This option does not replace existing license options.

New part numbers for this type of a license are; STATION-IC-HX for 1 user and STATION-IC8-HX for 8

Permanent Station-IC Licenses hosted on LQ are not available.

Enhancements in this release

101177 Tally Icon Contrast

Keyset tally icons, which include indicators for; in-use, audio presence, panel connected, and similar have been updated to increase contrast and readability.

Manual:

User manual was updated as a part of this release.

Bug Fixes in this release

130273

130390

Issues with Reply key area on Station-IC connected to Eclipse:

Overlapping graphic elements could partly cover elements of the Reply key area. This has been fixed.

128582 Reply key displays ????? if active during Eclipse NID:

If the reply key was active with a call while a change was being applied to the Eclipse, it would display ?????? in the Reply key during the remainder of the call.

This has been fixed.

132359 Cloud Profiles:

Issues were found with Cloud Connection Profiles, icons and profile images. This has been fixed.

130269 Station-IC processes do not shut down on exit:

It has been noticed in rare occurrences that Station-IC does not close all processes when shut down on Windows computers.

This has been fixed.

Please note:

As the previous release, Version 1.2-build.78, had a limited roll out it is recommended to familiarize yourselves to those release notes as well.

Part Number Reference

Firmware

 

Part No

 

Description

 

File Type

 

Production Rev

 

Dev Issue

 

Last updated in Release

SOF-00062 Station-IC Software for Windows exe 1.3.0.-build.23 D 1.3.0.-build.23
SOF-00062 Station-IC Software for MacOS dmg 1.3.0.-build.23 D 1.3.0.-build.23

Documentation

 

Part No

 

Description

 

Production Rev

 

Doc Issue

 

Last updated in Release

PUB-00051 Station-IC User Guide D D 1.3.0.-build.23
PUB-00077 Station-IC Release Notes D D 1.3.0.-build.23
PUB-00068 Station-IC License Install Guide A A 1.0.0.-build.41
Station-IC Version 1.2.0-build.78

Minor feature release of the Station-IC Virtual Client for Windows and MacOS operating systems capable of connecting to either Eclipse HX 12.1+ with available IVC-32 or E-IPA capacity or LQ v4.2+.

Features added in this release

83871

87371

83865

83864

Cloud Profiles:

Station-IC (version 1.2) and Agent-IC (iOS version 2.10, Android version 2.8) Virtual Clients now can store intercom system connection Profiles to a Clear-Com Cloud Storage.

This allows a Virtual Client user to enter the Profile settings, including the IP address of the intercom system, port number, user name and password, amongst other settings, and have them stored in a Clear-Com Cloud Storage, protected by the users Google, Microsoft, Apple, E-mail or SSO/SAML* credentials and make them easily accessible between the users devices or on a device that is used by many users, who need different settings.

Note: This feature shares the Virtual Client Profile and settings between Clients only. Profile settings such as usernames and passwords must still be established in the EHX/LQ CCM and manually entered into the Station-IC and Agent-IC Virtual Client.

* Use of SSO/SAML is only available for Station-IC (not available for Agent-IC) and requires a chargeable Clear-Com Service for setup and a unique code each client user must add to their Station-

IC setup. Contact Clear-Com for further information and quote.

83794 Themes (i.e. “Dark Mode”):

Station-IC now includes the ability to change the color scheme of the Station-IC Virtual Client between Light (in previous versions) and Dark modes.

The addition of the Dark mode is to provide an improved user experience in light sensitive environments such as theatres and control rooms where the ambient light is dimmed or fully blacked out while the Light mode is intended for use in daylight.

The Themes can be manually switched, by the user, under Settings – General. An additional “System” selection will change between Light and Dark modes depending on the configuration of the

Operating System.

95044 Upgrade Notifications:

Station-IC will announce to the user if a newer version of Station-IC or the CodeMeter License Manager is available from Clear-Com. To detect the availability of a newer version Station-IC will check in with Clear-Com’s servers over the Internet. The upgrade announces prompt will include high-level release notes and an optional user-initiated download and upgrade for the relevant software.

Note: This feature will become visible to the user the next time Station-IC updates.

81774 Collect Support Files:

Station-IC now includes the ability for the user to retrieve all logs for the Station-IC Virtual Client, compress and save a single archive. The feature can be accessed from the “?” icon on the left toolbar at any time. This feature is intended for troubleshooting with Clear-Com Technical Support or

Engineering teams.

Enhancements in this release

87374 License Manager Installation:

For local licensing of Station-IC the License Manager (CodeMeter) must be installed on the computer. Prompt is added to allow the user to automatically download and install the License Manager or to install from an available installer. Some IT environments do not allow Station-IC to download an application and this selection will allow the download to be done with an IT approved browser.

Contact Clear-Com for a direct download link to the License Manager.

Station-IC shows an additional progress bar whilst downloading and installing the License Manager.

98421 Manual:

User manual was updated as a part of this release.

Bug Fixes in this release

None

Part Number Reference

Firmware

 

Part No

 

Description

 

File Type

 

Production Rev

 

Dev Issue

 

Last updated in Release

SOF-00062 Station-IC Software for Windows exe 1.2.0.-build.78 C 1.2.0.-build.78
SOF-00062 Station-IC Software for MacOS dmg 1.2.0.-build.78 C 1.2.0.-build.78

Documentation

 

Part No

 

Description

 

Production Rev

 

Doc Issue

 

Last updated in Release

PUB-00051 Station-IC User Guide D D 1.2.0.-build.78
PUB-00077 Station-IC Release Notes C C 1.2.0.-build.78
PUB-00068 Station-IC License Install Guide A A 1.0.0.-build.41
Station-IC Version 1.1.0-build.21

Release of Station-IC for MacOS and Windows operating systems. This version connects to either an Eclipse HX Frame or an LQ unit.

Features added in this release.

  • Connectivity with LQ units

New operation/Bug Fixes added in this release

71662 Navigation:

Selection Focus is not in visible therefore Tab key disrupts some operations when is used.

71983 On HX frame resets:

Disconnection is immediate on Agent-IC/IVC Panel/Iris, but 12 sec. late on Station-IC.

76071 Disconnecting In-Use audio device:

Station-IC will occasionally show a blank window when disconnecting the audio device currently in-use.

78269 Keyset Volume adjustment:

Keyset Volume level slowly and progressively reach the desired level.

Part Number Reference

Firmware

 

Part No

 

Description

 

File Type

 

Production Rev

 

Dev Issue

 

Last updated in Release

SOF-00062 Station-IC Software for Windows exe 1.1.0.-build.21 B 1.1.0.-build.21
SOF-00062 Station-IC Software for MacOS dmg 1.1.0.-build.21 B 1.1.0.-build.21

Documentation

 

Part No

 

Description

 

Production

Rev

 

Doc Issue

 

Last updated in Release

PUB-00051 Station-IC User Guide B B 1.1.0.-build.21
PUB-00077 Station-IC Release Notes B B 1.1.0.-build.21
PUB-00068 Station-IC License Install Guide A A 1.0.0.-build.41

Station-IC Version 1.0.0-build.42

Initial release of Station-IC for MacOS and Windows operating systems.  This is a virtual Intercom client application that connects to an HX frame.

Part Number Reference

Firmware

 

Part No

 

Description

 

File Type

 

Production Rev

 

Dev Issue

 

Last updated in Release

SOF-00062 Station-IC Software for Windows exe 1.0.0.-build.42 A 1.0.0.-build.42
SOF-00062 Station-IC Software for MacOS dmg 1.0.0.-build.42 A 1.0.0.-build.42

Documentation

 

Part No

 

Description

 

Production

Rev

 

Doc Issue

 

Last updated in Release

PUB-00051 Station-IC User Guide A A 1.1.0.-build.42
PUB-00077 Station-IC Release Notes A A 1.1.0.-build.42
PUB-00068 Station-IC License Install Guide A A 1.0.0.-build.42

Known Issues

This section details those issues that contradict the relevant manuals included in this release. These issues have not been resolved and are listed here to help you use the system more effectively

69770 Audio Device Selection:

There is no support for special characters in Windows (foreign language).

Workaround: Rename your audio device using latin characters.

71611

71103

Live mode key assignment:

Key disappearing when moving from listen to talk in live mode. Deleting listen key from EHX makes it disappear in Station IC.

Workaround: Disconnect and re-connect Station-IC.

69692 Connecting to HX frame:

Occasionally getting “Unable to reach Server” instead of “User Already Logged In”.

Workaround: Disconnect the existing user or select a different user.

70104 Windows Remote Desktop Connection:

Accessing Station-IC through Windows Remote Desktop Connection does not work.

Workaround: Install and license Station-IC on computers where you need it.

73069 EHX Reply Tally Auto Clear Time:

Additional OS Notifications will not occur during Reply Tally Auto Clear Time. For example, Windows Notifications do stay up for 5 seconds by default, Reply Tally Auto Clear Time is 10 seconds by default. If you receive a Call, do not answer it, and receive a second call 5-10 seconds later, the second Call will not trigger an additional OS notification.

Workaround: Configure OS Notification Up time to same time as Reply Tally Auto Clear Time.

75097 Headsets showing up twice in device list:

Some Headset/headphone devices will show up twice in the device list, for an operating system configured communication and playback purposes. One entry might have better audio that the other depending on the manufacturer driver implementation.

Workaround: Make sure you pick the headset/headphone entry that works well for you in Station-IC.

75590 Connecting to HX frame:

Getting “Unable to reach server” instead of “Wrong password” in LAN mode.

Workaround: Configure the right password.

75990 Control Keys:

Buttons on Control key in Station-IC activate microphone and speakers for 2 seconds.

Workaround: None

78350 Keyset programming:

Station-IC does not support keysets with one Control key on one side and one Talk or Listen key on the other.

Workaround: Put Control and Talk/Listen keys on different keysets.

79038 Audio device selection on MacOS:

Default devices are much quieter than the actual device when echo cancellation is on

Workaround: Explicitly select the device you are using.

79347 Tally indicators, EHX:

Tally icons temporarily turn off when activating talk key.

Workaround: None

79626 Talk only Keyset, EHX:

Listen key temporarily appears along with the quaver tally when there is voice activity.

Workaround: None

81733 Matrix Black Reset:
Keys stay activated after Matrix black reset but there is no audio.

Workaround: Logout/Login to clear all keys.

82554 Load keys in EHX Panels Configuration:

Talk-Only keysets are not loaded on Station-IC when manually applying changes to Matrix.

Workaround: Logout/Login to Station-IC or load keys in EHX while in Live mode

83069

149876

Laptop and external screen:

Disconnecting external screen or undocking laptop occasionally leaves Station-IC on “Phantom” screen

Workaround: Quit and restart Station-IC.

166847 Station IC MacOS – Notification “Show” button does not open Station IC

Workaround: Click anywhere the notification pop up except on the “Show” button for it to work

71429 Tallies:

“Panel connected Tally” is not available with EHX 13.1 and higher.

Workaround: None.

Documents / Resources

ClearCom V1.4.0-build.17 Agent IC Release [pdf] Installation Guide
V1.4.0-build.17, V1.3.0-build.31, V1.3.0-build.23, V1.4.0-build.17 Agent IC Release, V1.4.0-build.17, Agent IC Release, IC Release, Release

References

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