BLUEBIRD EF550,EF550R Enterprise Full Touch Handheld Computer User Guide

This device manual uses symbols to indicate hazards and additional information. Please read the safety information carefully to avoid fire, electric shock, or other property damage or bodily injuries.

Avoid using the device in environments with a risk of explosion or malfunction.
Follow the charging instructions provided in the manual to ensure safe and efficient charging of the device.

Avoid using the device in situations that may distract you and cause serious injuries or damage, such as while driving or riding a bicycle.

This user manual is protected by copyright.

Copyright © 2022 Bluebird Inc. All rights reserved.
Bluebird Inc. is the designer and manufacturer of Bluebird handheld mobiles.

This manual and the programs in this device are protected under international copyright laws, and may not be copied, distributed, translated, or removed by any means.

Registered Trademark

BLUEBIRD is an emerging global brand, striving to lead the market in performance and mobility. Their products represent reliability, innovation, and innovative technology. Bluebird is a registered trademark of the global brand of Bluebird Inc. and is copyright protected.

Bluebird and stylized Bluebird Logo are registered trademarks and symbols of Bluebird Inc.

Qualcomm® IZat™ is a registered trademark of Qualcomm Atheros, Inc. trademark of Qualcomm Atheros, Inc.
Adobe® is a registered trademark of Adobe Systems Inc.

All other trademarks and copyrights are the property of their respective owners.

User’s Guidance

Device type	User’s guidance
Class B Device (Household Information & Communication)	This device has qualified the electromagnetic wave for suitable registration and can be used as a household device in residential area as well as any other areas.
Type Registration	This wireless device may cause propagation interference, and so, it cannot be used for life-saving services.

E-Label

Users are able to access the ‘E-Label information’ in no more than three steps in a device’s menu. The actual steps are: Settings > System > Regulatory labels

Safety Information

Symbols
This manual uses the following symbols to indicate hazards and additional information.

Symbol	Name	Description
	Warning	Indicates situations that could cause injury to yourself or others.
	Caution	Indicates situations that could cause damage to your device or other equipment.
	Note	Indicates additional information that can help you get the most out of the device.

Please read this safety precaution information carefully. Failure to follow the information provided may result in fire, electric shock, or other property damage or bodily injuries.

Device

Do not press the Power button on the device if the device is wet or do not touch the adapter or power cord with wet hands. There is a risk of electric shock.

Do not use your device in an explosive danger zone.
If your device becomes wet, do not put your device in heaters, microwaves, etc. to dry it. There is a risk of explosion or malfunction.

Do not scratch the device’s touchscreen. Use only your fingers or a compatible pen. Never use an actual pen or any other sharp object on the touchscreen.
Although this device is very sturdy, do not drop, hit, bend, or sit on it on purpose. It can be broken.

Do not modify, take apart, or repair the device. Contact to your customer service center. Failure to do so will void your warranty.
Do not attempt to modify your hardware or software. It may cause device malfunction and void your warranty.
You may not be able to use this wireless device in basements, open fields, skyscrapers, or other places where the signal is weak.
Back up the data and information from your device. Your data, such as ringtones, texts, and voice messages, may be erased during repairs or upgrades.
Do not paint your device. It can damage your screen or your device’s exterior.
Avoid using or storing this device at extreme temperatures. This device is designed to work at temperatures between -20°C and 50°C (-44°F and 122°F), and humidity level 95%.

Environment

Do not use the device while driving or operating heavy machinery. Doing so may result in death or serious injury.
Do not use the device in locations with combustible goods. Doing so may result in an explosion.
Do not use the device in dusty or hot locations. Doing so may damage the device.
Do not expose your device to direct sunlight, such as on the dashboard of a car, for extended periods of time.
Do not use the device in humid locations. Doing so may damage the device and void the warranty.
Do not keep the device close to air conditioner vents. Corrosion within the device may occur due to condensation from changes in temperature.
Do not allow children to play with the device.

Charging

Use only the approved charger. Using an incompatible charger may cause device malfunction or other damage, such as fire.
Charge the battery at least once a year. If you keep it without charging for a long time, it may cause the device to malfunction.

Distraction

In some situations, using your device may distract you and cause serious injuries and damage. For example, avoid talking on the phone or texting while driving or riding a bicycle.
It is strictly prohibited by law in some jurisdictions. If you cannot avoid using your device while driving, stop your vehicle or use hands-free kit.

Frequency Interference

This wireless device may cause radio frequency interference, so use Airplane mode or turn off the device when prohibited.
The device emits an electromagnetic field. It may interfere with your medical devices.

Do not place credit cards, phone cards, bankbook, and tickets next to the device. The magnetic field of the device can damage their magnetic strips.

Overview

Package Contents

The package includes:

The illustrations may differ from your actual items.

Your Device

Front

Back

Bottom and Top

Getting Started

Installing the Cards

Inserting a Nano SIM card

Remove the card slot.
Insert a nano SIM card into the slots. Make sure that the gold contacts on the cards are facing down.
Insert the card slot on your device.

Inserting a Micro SD Card

Remove the card slot.
Insert a micro SD card into the slots. Make sure that the gold contacts on the cards are facing down.

Insert the card slot on your device.

Removing the Cards

Remove the card slot.

Remove the ano SIM or SD cards from the card slot.

Inserting a SAM Card

Push the SAM card toward the arrow. Make sure that the gold contacts on the cards are facing up.

Removing a SAM Card

Push SAM card deeply into the inside by your finger.
It will come out and take that part out.

Battery
Installing the Battery

Place the back of the device facing up.
Insert the bottom of the battery into the device.

Press the top of the battery to fully insert the battery into the device.
Slide down the battery lock to lock the battery.

Removing the Battery

Slide up the battery lock to unlock the battery and pull the battery out.

Before removing the battery, turn off the power. Failure to do so may cause damage to the device.

Charging the Battery

Plug the C-type end of the charger into the multi-purpose jack on the bottom of the device.
1. The battery charging image appears on the screen.
2. Connect the USB cable to the power adapter and then plug the charger into a power outlet.

Basics

Turning the Device On or Off

Turning the Device On

Press and hold the Power button for a few seconds.

Turning the Device Off

Press and hold the Power button for a few seconds.
Tap Power off.
1. To turn the screen on or off, press the Power button.
2. Registering the accounts without turning on the Wi-Fi may incur extra charges depending on your data plan.

Using the Touchscreen
Use finger gestures to use the touchscreen effectively.

Do not touch the screen with any sharp objects.

Do not apply too much pressure to the touchscreen.

Using the Home Screen

The Home screen is the starting point for all apps and features. It displays icons, shortcuts, and widgets for apps.

Drag upward from the bottom of the screen. Applications will be displayed on the screen. To view other pages, swipe left or right.

Connecting to a Wi-Fi Network
Connecting to a Wi-Fi network is an easy way of accessing the Internet. When you are out, you can connect to Wi-Fi networks in public places.

On the Home screen, tap
Make sure to turn Wi-Fi on.
Tap the network you want to join.

If necessary, enter the password for the network and tap CONNECT.

To disconnect the network connection, turn Wi-Fi off.

Your device periodically checks for and notifies you of available connections. The notification appears briefly at the top of the screen.

Connecting to a Bluetooth Device

You can connect wirelessly to various Bluetooth-compatible devices, such as phones, computers, headsets, and car kits.
You can also send your photos to Bluetooth-compatible phones or to your computer.

On the Home screen, tap
Because devices with Bluetooth wireless technology communicate using radio waves, they do not need to have a direct line of sight.
However, they must be within 10 meters (33 feet) of each other, although the connection may be subject to interference from obstructions, such as walls or from other electronic devices.

Paired devices can be connected to your device when Bluetooth turns on.
Other devices can detect your device only if the Bluetooth settings view is open.
Do not accept requests from unknown devices, and also do not try to pair with an unknown device. This helps to protect your device from harmful content.

Battery Hot Swap

This device supports the Battery Hot Swap function.
Battery Hot Swap is a function to replace the battery with a spare battery while using the device without powering off.

Battery hot swap operation procedure:

Turn off the LCD by pressing the power button.
After unlocking the battery locker, remove the battery from the device.

After replacing the charged battery, lock the battery locker.
To use the device, press the power button and check that the LCD is turned on.

Before hot swap, turn off the LCD screen using the Power button.

The hot swap battery required for this function keeps charging while the device is turned on, and it stops when fully charged.
When you use the device for the first time, it is recommended to use the device after charging it in the Power On mode for at least 3 hours..
Do not use Hot Swap within about 3 minutes after initial booting of the device.

After removing the battery used for Hot Swap, replace it with a fully charged spare battery within 2 minutes.
In case that the battery is not replaced for 10 minutes after removing the battery for Hot Swap, the device wi ll automatically power off to prevent discharge of the hot swap battery. At this time, you need to be careful a s data loss may occur.
Do not replace SIM, SAM, or MicroSD Card while Hot Swap is in progress.

Re-run at least 15 minutes later after running Battery Hot Swap.

Device Specification

Physical Characteristics

Performance Characteristics

Communication Options

Please ask your sales representative for the specifications not listed above or for the future upgradeable specifications.

Troubleshooting

The battery does not charge properly.

Ensure that your device and the charging cable are connected and the charging LED is functioning correctly.
If the battery does not charge completely, it may be dead or defective. Contact our service center.(The warranty period for battery replacement is six months.)

The battery life got shorter.

When you use network data or a peripheral device such as a wireless LAN or Bluetooth that requires more power, your device may use more battery than usual. If it happens for an extended period of time, your
battery may be dead. Then replace it with a new battery.

I dropped the device in the water.

Turn off the device. Place the device in a dry place. Let it dry completely for a considerable period, and then turn the device back on. If it does not turn back on, contact our service center.

My device gets too hot to touch.

It is normal for the device to warm up while it is receiving a poor signal, performing an intense workload, or charging. It should cool down if you stop using the device for a certain amount of time. If the
problem continues, contact the manufacturer. It may result in a burst battery or fire.

How do I get the repair service?

You can contact your local sales representative, or you can send the device via a delivery service to Blu ebird’s Korean headquarters.
When sending the package, make sure you pay for the shipping fee in advance. When the repair is finished, Bluebird will cover the shipping cost.

Warranty and Support

Customer support

Before asking for after-sales service, please back up the data on the device. We do not back up data from the products sent to the Customer Service Center. Therefore, we assume no responsibility for
loss/deletion of data.

The center is closed on Saturdays, Sundays, and Korean national holidays.

Registering for After-Sales Service

We receive the products for our after-sales service through mail, delivery services, and hand delivery only in principle.
If you bought the product from a party other than Bluebird or an authorized Bluebird reseller, you need to register the product before using our after-sales service.
Please enclose evidence of purchase or the product receipt for our after-sales service.
Please enclose your name, telephone number, address, and details of the problem for a prompt service.
You can ask for our after-sales service by contacting your authorized Bluebird dealer or the Customer Service Center in the head office.
Do not intentionally damage the label on the product.
A damaged label may result in a disadvantage to the customer.
When you return the product to Bluebird for service, please put the product in a protective box.
The warranty will not cover any damage which occurs during delivery. We advise you to use the box and protective cover supplied with the product.
Make sure to deliver the product in a safe way. Bluebird assumes no responsibility for the loss of the product during delivery.

Charged services

In the following cases, it will be charged when requesting after-sales service.
- Service request due to the inappropriate use of the device by the customer
- Loss of PIN number
- Use of programs that might affect the program (over-clock, forceful changes in the input of the system, personal developments)
• Faults caused by the customer.
- Defect due to inappropriate or careless use of the product (dropping, submersion under water, shock, damage, unreasonable operations, etc.)
- Defect due to a repair or unauthorized technician
- Defect caused intentionally or by the carelessness of the customer
- Defect due to the use of fraudulent parts or components
• Other cases
- Defect due to nature (damage caused by fire, wind, flooding, etc.)
- Accessories are out of warranty (accessories like battery/charger/cable/adapter, etc. have a warranty of 6 months)
• Regulations for repairs after charged services
- If the same fault occurs in the part that has been repaired within a 1 month (30 days), the part will be repaired free of charge.

No refunds will be offered in the following situations:

The product seal has been removed (if applicable).
The product has been damaged due to careless use by the customer or due to a natural disaster (floods, rain, fire, etc.).
Loss of product or other components (manual, connecting cables, etc).
DOA (Dead on Arrival) policy If your product is DOA (Dead on Arrival), or has malfunction within 30 days of purchase (DOA period), the product will either be exchanged or provided with after-sales service.

Warranty certificate
Thank you for purchasing a product from Bluebird Inc.

In case of accessories such as batteries, only those that match the sales list managed by the Customer Service Center will be eligible for customer service.
A repair or an exchange of batteries that does not match the sales list of the Customer Service Center due to the carelessness of the customer will be fully charged.

Name of Product	Enterprise Full Touch Handheld Computer
Name of Model	EF550, EF550R
Date of Purchase
Manufacture Number
Place of Purchase
Term of Guarantee	1 year from purchase

Warranty information

Bluebird Inc. (hereinafter referred to as Bluebird) provides the warranty service for its products in compliance with Bluebird’s warranty program.
Upon receiving a notification of a defect in its product within the range of warranty during the warranty period, Bluebird will repair or replace the defective product according to its warranty policy.
If the defective product within the range of warranty is not repairable or replaceable, Bluebird shall refund the purchase price within a designated period from the date of receiving a notice of defect.
Bluebird assumes no responsibility for repairing, replacement or refund until it receives the defective product from the customer. The replacement shall be equivalent to a new product in the aspect of performance.
Bluebird products may contain recycled products, components, or materials equivalent to new products in terms of performance.
This warranty applies to software products only when the programming commands are not executed. Bluebird does not guarantee interruption-free or error-free performance.

CONTACT

Operating Hours

Monday to Friday 9:30 A.M. – 6:30 P.M. (GMT Time: +9 Hours)
The center is closed on Saturdays, Sundays, and Korean national holidays.

Customer Service Center

#1103, Gplus Kolon Digital Tower 11F, Digital-ro 26-gil 123, Guro-gu, Seoul, Republic of Korea(08390)
Fax: +82-2-6499-2242
Email: rma@bluebirdcorp.com
Hours: 9:30 a.m. – 6:30 p.m. (GMT Time: +9 Hours)

FAQ

Q: How can I access the ‘E-Label information’ on the device?
A: You can access the ‘E-Label information’ in no more than three steps by navigating to Settings > System > Regulatory labels on your device.
Q: What should I do if my device is causing interference with other wireless devices?
A: If your wireless device is causing interference with other devices, try moving away from devices with magnetic strips to avoid damage.

Documents / Resources

BLUEBIRD EF550,EF550R Enterprise Full Touch Handheld Computer [pdf] User Guide
EF550, EF550R, EF550 EF550R Enterprise Full Touch Handheld Computer, EF550 EF550R, Enterprise Full Touch Handheld Computer, Full Touch Handheld Computer, Touch Handheld Computer, Handheld Computer

References

User Manual

BLUEBIRD EF550,EF550R Enterprise Full Touch Handheld Computer

Specifications

Product Usage Instructions