Neo Suite Call Recorder
“
Product Information
Specifications:
- Product Name: Neo Suite Version 7.3
- Release Name: Neo Suite 7.3.0-21.0
- Client Applications: Included with the release
- System Requirements:
- PostgreSQL: Version 14.16 or higher
- RAM: At least 16 GB for systems with server type A or server
type H - Java: OpenJDK Java version automatically updated to
11.0.26
Product Usage Instructions
Installation and Upgrading Instructions:
The installation and upgrading instructions for Neo Suite 7.3
and related client applications are as follows:
- Refer to the product documentation and installation manuals
available on ASC’s website. - For system architectures with multi-core or redundant
PostgreSQL databases, ensure enhanced skills are available. - For updates, ensure a trained technician or professional
services engagement is in place to avoid system issues. - Upgrade PostgreSQL to at least version 14.16 as recommended for
Neo 7.3. - Systems with server type A or server type H require a minimum
of 16 GB RAM. - OpenJDK Java is automatically updated to version 11.0.26 during
system upgrades to Neo version 7.3.
Frequently Asked Questions (FAQ):
Q: What are the minimum system requirements for Neo Suite
Version 7.3?
A: The minimum system requirements include PostgreSQL version
14.16 or higher, at least 16 GB of RAM for server type A or server
type H, and automatic update of OpenJDK Java to version
11.0.26.
Q: Are there any specific considerations for upgrading
PostgreSQL?
A: Yes, it is recommended to upgrade PostgreSQL to at least
version 14.16 when updating to Neo Suite Version 7.3. Refer to the
ASC PostgreSQL_Updater_us.pdf for detailed instructions.
Q: What should be done if the system becomes unusable after an
update?
A: If the system becomes unusable due to an update conducted by
insufficiently trained personnel, billable charges may apply for
recovery assistance. It is advised to engage a trained technician
or professional services for updates.
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Neo Suite Version 7.3
Release Announcement
confidential for restricted external use
Table of contents:
Page:
1 Purpose of this Document ………………………………………………………………………………………………….2
2 Release Name…………………………………………………………………………………………………………………..2
3 Installation and Upgrading Instructions ………………………………………………………………………………..3 3.1 Upgrade to Neo Suite 7.3 ………………………………………………………………………………………………………..4 3.2 Installation of EVOIPneo 7.3 ……………………………………………………………………………………………………4 3.3 Installation of Client Applications for Neo Suite 7.3…………………………………………………………………..4 3.4 Installation of EVOLUTIONneo Product Line 7.3………………………………………………………………………..4 3.5 Installation of OS Images for EVOLUTIONneo …………………………………………………………………………..4 3.6 Supported Operating Systems …………………………………………………………………………………………………5 3.7 Supported Databases ……………………………………………………………………………………………………………..5 3.8 Supported Browsers ……………………………………………………………………………………………………………….5 3.9 Supported Virtualization Solutions …………………………………………………………………………………………..5 3.10 Required 3rd Party Software ……………………………………………………………………………………………………5
4 Components …………………………………………………………………………………………………………………….6
5 Functions and Features ……………………………………………………………………………………………………..8 5.1 New Functions and Features for Recording………………………………………………………………………………8 5.2 New Functions and Features for Quality Management …………………………………………………………….13 5.3 New Functions and Features for Analytics ……………………………………………………………………………..14 5.4 New Functions and Features for ASC Applications………………………………………………………………….14
6 Bug Fixes ……………………………………………………………………………………………………………………….18 6.1 Bug Fixes for Recording ………………………………………………………………………………………………………..18 6.2 Bug Fixes for Quality Management…………………………………………………………………………………………21 6.3 Bug Fixes for Analytics ………………………………………………………………………………………………………….22 6.4 Bug Fixes for Clients and Applications……………………………………………………………………………………22
7 Restrictions and Known Issues ………………………………………………………………………………………….23 7.1 General restrictions with Neo 7.3 …………………………………………………………………………………………..23 7.2 Recording Architecture restrictions with Neo 7.3 …………………………………………………………………….23 7.3 Known Issues for Recording ………………………………………………………………………………………………….24 7.4 Known Issues for Quality Management ………………………………………………………………………………….24 7.5 Known Issues for Analytics ……………………………………………………………………………………………………24 7.6 Known Issues for Clients and Applications……………………………………………………………………………..25
8 Test Conditions ………………………………………………………………………………………………………………25
9 Compatibility ………………………………………………………………………………………………………………….25
10 Availability ……………………………………………………………………………………………………………………..25
Date Name
Rendered 14.12.23 PDM
Verified 23.04.25 A.Hein
Released Rev. 01 23.04.25 J.Fountain
Rev. 02
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The technical materials and drawings herein contain Proprietary Information and technical data that are trade secrets of ASC. This document is property of ASC Technologies AG ©. All rights reserved. Distribution or copying of this document is forbidden without permission of ASC.
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Purpose of this Document
This document announces the availability of ASC’s Neo Suite Version 7.3, including recording, quality management, related client applications and APIs.
2
Release Name
The official release name is Neo Suite 7.3.0-21.0.
The release of Neo Suite 7.3 includes the following products: · EVOIPneo · EVOLUTIONneo eco · EVOLUTIONneo
The following new and required versions of client applications will be released in combination with Neo Suite 7.3:
· CLIENTcommand 7.3.0-1.0 · Dongle Manager 7.3.0-3.0 · Download Client 7.3.0-5.0 · POWERplay Go 7.3.0-1.0 · POWERplay Instant 7.3.0-1.0 for updates only · POWERplay Pro 7.3.0-4.0 for updates only · SCREENrec 7.3.0-3.0
The following products and applications will also be available with the latest release of Neo Suite 7.3:
· OS Image for EVOLUTIONneo XXL 7.1.0-1.0 for updates only · OS Image for EVOLUTIONneo 7.1.0-1.0 · OS Image for EVOLUTIONneo eco 6.6.0-3.0
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Installation and Upgrading Instructions
The following chapter describes installation requirements of the Neo Suite 7.3 and the related client applications. For further information, please refer to the Neo Suite 7.3 product documentation and the installation manuals, both available from the partner area of ASC’s web site.
Implementation and/or updates of system architectures with multi core and/or redundant PostgreSQL databases require enhanced skills which are not covered in the NeoIC training. Those tasks require mandatory a NeoERT-trained technician or professional services engagement to complete.
Implementation and/or updates conducted by insufficiently trained personnel may result in an unusable system and will incur billable charges to assist in recovery.
Please note for an update to Neo 7.3 it is recommended to run at least PostgreSQL v14.16. Please refer to the manual “ASC PostgreSQL_Updater_us.pdf” for a detailed description.
Please note that for systems with server type A or server type H, at least 16 GB RAM is required with Neo 7.3. Please contact ASC HQ to upgrade systems with an existing EVOLUTIONneo eco.
Please note that the OpenJDK Java is automatically updated to version 11.0.26 when upgrading systems to Neo version 7.3.
Please update the Microsoft Windows operating system to the latest security updates before installing or upgrading to Neo 7.3. Otherwise, some drivers may not work correctly.
Please note that a new license is required when upgrading systems lower than Neo 7.0 to Neo version 7.3. Please contact ASC HQ so that the new license can be applied.
Please note that all third-party applications that connect to Neo and all integrations that use TLS for SIP communication must be able to support at least TLS 1.2 or higher.
Please note that the capacity limit on the data drives for the recordings must be set no lower than 15% of the total storage available per volume (warning no lower than 10% and error no lower than 5%).
Please also note once the capacity limit is reached that there is no deletion of recordings or data from storage expansions.
Please note that post compression must be disabled for systems with audio analysis and/or Recording Content Validation.
Please note that a delay for post compression cannot be used in combination with exports. Please also note that not all available codecs are considered for post compression, as only G.711 (a-Law, u-Law) and G.722 are supported with Neo 7.3.
Please note that new language models and new technical requirements are mandatory for the new version of the EML transcription decoder and server. Before installing or upgrading to the new EML version, please contact ASC HQ to ensure that the new language model is available for the required language.
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Please note that EVOIPneo for Microsoft Skype for Business and Microsoft Lync Server 2010 & 2013 are no longer supported starting with Neo 7.3.
3.1
Upgrade to Neo Suite 7.3
For upgrading information, please refer to the software update manual, available from the partner area of ASC’s web site.
For systems using software adaptations such as Professional Services or a Custom Hotfix, please note that you must contact ASC before upgrading.
Please note that Payara and Neo upgrade will fail if http or https ports have been customized in the previous version (NEO-47531).
3.2
Installation of EVOIPneo 7.3
For detailed hard- and software requirements for EVOIPneo, please refer to the installation requirements manual “Inst_Neo_suite_SP_us.pdf”, available from the partner area of ASC’s web site.
3.3
Installation of Client Applications for Neo Suite 7.3
The client setups are available as standard setup or MSI package. For detailed hard- and software requirements for the different client applications, please refer to the installation requirements manual, available from the partner area of ASC’s web site.
3.4
Installation of EVOLUTIONneo Product Line 7.3
EVOLUTIONneo systems such as EVOLUTIONneo eco and EVOLUTIONneo, come pre-installed with hardware chassis and operating system. For single-server systems, Neo software is also preinstalled. In distributed environments, the Neo software needs to be installed on-site to automatically apply and activate the required modules during installation.
The available recording systems differ in recording capacity and optional features.
For detailed information on hard- and software, features, and options, please refer to the Neo Feature List and the respective specification documents, available from the partner area of ASC’s web site.
3.5
Installation of OS Images for EVOLUTIONneo
The operating system image is only available for EVOLUTIONneo eco and EVOLUTIONneo / XXL. It comes pre-installed with each ASC recording system. If recovery of the system is required, please refer to the manual “Backup_and_Disaster_Recovery_us.pdf” for a detailed description.
The operating system images cannot be updated via ASC installation media. Security updates for the operating system may be installed with the standard procedures provided by Microsoft. OS updates require a new OS image. Please contact ASC to order an image for a new OS version.
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3.6
3.7 3.8 3.9 3.10
Supported Operating Systems Neo Suite and POWERplay Station:
· ASC Image for EVOLUTIONneo eco with Microsoft Windows 10 IoT 64 Bit (English) · ASC Image for EVOLUTIONneo / XXL with Microsoft Windows Server Embedded Standard
2016 64 Bit (English) for updates only · ASC Image for EVOLUTIONneo / XXL with Microsoft Windows Server Embedded Standard
2019 64 Bit (English) for updates only · ASC Image for EVOLUTIONneo / XXL with Microsoft Windows Server Embedded Standard
2022 64 Bit (English) · Microsoft Windows Server 2016 64 Bit (German / English) – for updates only · Microsoft Windows Server 2019 64 Bit (German / English) · Microsoft Windows Server 2022 64 Bit (German / English)
Client applications and POWERplay Station: · Microsoft Windows 10 64 Bit (German / English) · Microsoft Windows 11 64 Bit (German / English)
Supported Databases · PostgreSQL 14 (for Microsoft Windows, version 14.16 included in setup for new installations) · Microsoft SQL 2016 Standard Edition English – for updates only · Microsoft SQL 2017 Standard Edition English – for updates only · Microsoft SQL 2019 Standard Edition English · Microsoft SQL 2022 Standard Edition English
Supported Browsers · Mozilla Firefox 103 (64-Bit) or higher · Microsoft Edge Chromium · Google Chrome version 104 or higher
Supported Virtualization Solutions · VMware ESXi 7.0 · VMware ESXi 8.0 · Microsoft Hyper-V Server 2016 – for updates only · Microsoft Hyper-V Server 2019 · Microsoft Hyper-V Server 2022 · Nutanix 6.5.2 – for active integrations only – community edition not supported · Proxmox 8.3.1 · Citrix XenApp – on request only · Citrix XenDesktop – on request only
Required 3rd Party Software · Eclipse Termurin OpenJDK Java, version 11.0.26 (not for POWERplay Pro / Station)
To upgrade from OpenJDK Java, version 11.0.26 to a newer minor version, please contact ASC HQ for support.
Java is required for the following applications: · Neo Suite · SCREENrec · POWERplay Pro (Oracle Java 8 required! Version 8u202, 64 Bit) for updates only · POWERplay Station (Oracle Java 8 required! Version 8u202, 64 Bit) for updates only
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Components
Neo Suite 7.3 consists of the following components:
ASC Components
APIServer API COM Object API Java CTIConnectJava CTIConnectNative CTIConnectOBSOpenTrade CTIConnectOSCC CTIConnectUCD db-model-update DeleteMan DongleManConnector EnterpriseCore FileMan LegacyDBRestoreTool LocalReplayService OnlineHelp RecordingControl RecordingModule ReplayServer REPORTneo ReportTemplateUpdater RIA Scripts ServiceMan SimpleEmotionDetection TDMModule TimeMan XSCDM Updater
Version
73.10.0 66.0.0 70.1.0 73.11.0 73.11.0 73.1.0 73.2.0 73.0.0 73.35.0 73.1.0 73.6.0 73.35.0 73.20.0 73.1.0 73.2.0 73.6.0 73.20.0 73.16.0 73.10.0 73.16.0 73.6.0 73.18.0 73.12.0 73.6.0 73.2.0 73.1.0 73.1.0 73.1.0 73.12.0
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3rd Party Components
Installed: EML Transcription Decoder (optional) EML Transcription Server (optional) Payara Liquibase JDK pgAdmin PostgresJDBC PostgreSQL Solr (optional) WinPcap
Extracted: AirbusSDK CM2DriverWin7amd64 CurrPorts64 HxDHexEditor IntelDriver LCRGatewayFirmware LPT-Driver MitelMiCCE MS SQL driver Notepad++ NeoVim OpenSSL OSCCSDK PuTTY RealtekDriver SevenZa SevenZip SLPDriver SmartWORKS SQuirreLSQL StackDriverLoggingAgent TSAPIClient Wireshark
Version
2.16.7.0 1.8.4.0 5.2022.5 3.1.1 OpenJDK11.0.26 4 42.5.2 14.11-1-x64 solr-9.4.1 4.1.3
9.4 2.1.0 2.77 2.5.0.0 4.0.100.1124 5.60A.014.009 2.1 9.2; 9.3; 9.4; 9.5; 9.6 10.2.0.jre11 8.7.0 v0.9.0 3.0.13 V8R2_GP10 0.81 6.105.0713.2007 24.08 24.08 6.4 5.9.1.7449 4.8.0 1-21 6.4.7 4.4.0
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5.1 5.1.1
Functions and Features Besides many small enhancements in usability and functionality, this release of Neo 7.3 introduces several feature highlights, ranging from enhancements of existing integrations to brand-new features and solutions.
New Functions and Features for Recording
New System Diagram module for graphical system overview (NEO-28890) This feature provides a graphical system overview so that system administrators can see the architecture and health status at a glance. An overview is given with new icons and the status such as OK, warning (yellow/amber) and error (red). It includes modules such as database (primary & secondary), servers, storage expansions (NAS only) and provides an overview of Jobs such as archive, copy to expansion, export, synchronize and transfer. The System Diagram module is available for the system provider within the System Monitoring.
5.1.2
5.1.3 5.1.4 5.1.5
(System Diagram All-in-One Basic example)
Direct access to recordings via URL link (NEO-41471) This feature provides a possibility for users to store the link e.g., in a CRM system for direct access. When a user clicks on the link in their CRM application for the call, with the Conversation ID = abc (link example: https://<SERVER_IP>/POWERplayWeb/externalAccess?conversationID=UUID), it redirects them to the respective recording in POWERplay Web. Please note, to replay the recording the user must log-in with a valid POWERplay Web access with required license and rights.
Free seating support for Mitel PHONEapp MX-ONE (NEO-36563) Until now, free seating was not supported for Mitel PHONEapp with LED feedback. However, the integration is now enhanced and now allows the support of free seating.
Bulk import of trunk monitors in GUI for Mitel MX-ONE trunk side (NEO-39380) To add new SIP trunks for Mitel MX-ONE with trunk side recording integration the process was done so far manually and took some time to add higher number of trunks. However, this feature now allows bulk import of the trunk monitors and makes the process easier.
Enhancement for MiVoice Business IP Console Recording (NEO-46884) This feature allows you to enable simple RTP recording for specific configured end devices, even if there is no MiTAI signaling received by the MIR. When enabled the recording type is also added within a customCP field and is visible for replay within POWERplay Web.
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(System Configuration Monitoring points)
(POWERplay Web Participant view)
5.1.6 5.1.7
Enhancements for Cisco Webex Meetings (NEO-39759) Neo now uses REST API for Cisco Webex Meetings instead of XML API and NBR API, as Cisco Webex Meetings switched to REST API.
Media Converter (NEO-24862, NEO-48752) This feature provides the possibility to copy files such as data from a storage expansion type A to a storage expansion type B. The Media Converter is available with a license and is to be found under the Conversation Processing module within the System Configuration. It allows System Providers to transfer data from one point to another so that the data can be accessed and replayed by the tenant for whom the transfer is needed.
Please note that the validation in the Media Converter should check that more free space is available at the destination than is currently occupied at the source. However, it is checked against the free space on the source. Therefore, please ensure that enough free space is available at the destination.
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5.1.8
Enhancements to apply defined minimum password requirements by default (NEO-39338)
This feature allows system providers and resellers to define minimum password requirements by default to provide better security. Even though the password requirements are inherited from above they still can be increased by resellers or tenants if required.
5.1.9
Enhancements for separation of the TTL between SCREENrec and voice recordings (NEO-35126)
This feature now allows separate TTLs to be configured via the recording planner for audio and screen recordings. This provides a further possibility for organizations to fulfill their own recording policies or simply to reduce the TTL for screen recordings to save storage capacity.
5.1.10
Enhancements to inherit 2FA configuration from tenants to employees (NEO-43141)
With this feature the 2FA is now added to the tenant configuration. If it is enabled on the tenant level, then all employees require 2FA as inherited from the tenant. If it is not set by default, then 2FA can still be enabled individually at the employee level. This provides higher security as users can no longer be added without 2FA when it is enabled on the tenant level.
5.1.11
New Expert Settings module for system administration (NEO-37776)
A new Expert Settings module is now available within System Configuration. It allows system configuration settings to be adjusted by system administrators to adapt the system behavior of Neo to custom conditions which differ from the default settings. It also allows the activation or deactivation of functions for e.g. backups and even the change values for e.g. TTLs etc.
Please note with this feature that the deletion of Conversation Monitoring table entries will now take place after 12 months by default. This value can be adopted where even 12 months may accumulate too much data in the database. However, please also note for the update of existing systems with a higher value that the old table is backed up and only written to a new table, but with the new default value of 12 months in which the data is then deleted incl. the old table. The trigger is with the next update e.g., every update checks if the set value is past and only then is the old table deleted.
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5.1.12
Enhancements for configurable database backup (NEO-8971)
Until now, the recorder automatically created database backups in 5 days rhythm and then saved them on the Call data partition. This setting was automatically set by the setup. However, the setup of the database backup is now configurable and can be set within the Expert settings module of the System Configuration. Furthermore, it is also possible to decide where the database backup data is to be stored. This feature allows administrators to avoid the automatic saving on the Call data partition. Please note that this feature is for on-premises systems with Postgres only.
5.1.13
Enhancements for export to Recording Insights (NEO-43754, NEO-46459)
The G.711 codec (a-Law / u-Law) is now kept as existing when exported to Recording Insights so that the conversations are no longer converted. Additionally, when exporting stereo recordings from Neo to Recording Insights, Neo mixed the two streams from stereo together to mono, even when the recording was originally done in stereo. In this case the export of conversations from Neo to Recording Insights is now enhanced so that the recordings stay in stereo to provide speaker separation in the analysis for Recording Insights AI. Please note that Neo will only export multiple audio streams for 1:1 calls with speaker separation, not for two participants speaking in the same stream. In all other cases only one mixed audio will be exported.
5.1.14
Enhancements to import notes, stop reason, RoD tags and further metadata from Recording Insights (NEO-44940, NEO-44939, NEO-47659, NEO-47660)
With this feature it is now possible to also import notes and the stop reason from Recording Insights. The notes and stop reason can be configured and are displayed within separate customCP fields. Additional to that, Recording on Demand (RoD) tags from Recording Insights such as start/stop, mute/unmute and keep/delete are now also transferred to Neo. Furthermore, the import from Recording Insights to Neo has been enhanced to also allow further metadata such as header text and recording owner to be transferred to Neo. These are mapped to a customCP field.
5.1.15 Enhancements to support the import of large wave file (RF64) (NEO-47435) Neo is now enhanced to support the import of wave files with RF64 file format.
5.1.16
Support of Microsoft Graph API (MS Graph) (NEO-38411, NEO-46572, NEO-47888)
With the support of the Microsoft Graph API (MS Graph), it is now possible to synchronize employees between Neo, Azure and Recording Insights. It is available within the System Configuration under the Configuration Import and XSLT Management module. Furthermore, an XSLT-template is available to
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simplify the process. The template can be found under the resources within the scripts folder of the Neo system (path: C:Program Files (x86)ASCASC Product SuitescriptsresourcesXSLT). If a mapping is needed that is not available with the current XSLT-template, then please note that a Professional Service is required.
5.1.17
Enhancements to set monitor points via phone import (NEO-29023)
With this feature a new checkbox for the configuration of the import of phones and for the phone import in the phones module is available so that monitoring points are created. When set as active, the import of new phones with extensions for a PBX that are part of an integration will be with monitor points. A monitor point is created for each phone extension. However, when phones are deleted via the import, the monitor points are also deleted. When the configuration step of the integration is valid or invalid, this is set via the import as well. When the integration is active and the import of the configuration step should be incomplete, the integration is then automatically disabled.
5.1.18 Enhancements for import from Azure cloud drive (NEO-39629, NEO-39630) V10 import of legacy archives and Neo2Neo import is now possible from an Azure cloud drive.
5.1.19
Enhancements to allow the usage of the same drive in a new recording import job (NEO-36214)
Until now, it was only possible to use one drive per import job. This feature now allows the possibility for the same drive to be used for more import jobs. This helps administrators to create separate import jobs from separate paths or with different settings and route them to the same drive.
5.1.20
No display of the Neo Suite version on log-in page (NEO-41410)
The Neo Suite version is no longer displayed on the log-in page to provide an even higher security to the system. However, the Neo Suite version is still visible after logging in.
5.1.21
User language is now saved and set with log-in (NEO-24275)
Until now, the language settings of the system provider or the tenant were set by default for the users, so the users had to change the language setting every time they log in. With this feature the language chosen by the user is now saved with the log-in, so that this language is set by default.
5.1.22
New AI analytics module within Neo Portal (NEO-44395)
The new AI analytics module routes users directly to the web view of Recording Insights AI and provides quick access to the application when using the AI analytics solution for Neo. Please note that additional licenses for Recording Insights AI analytics are required.
(Portal AI Analytics)
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5.1.23
Support of G.722.2 Codec (AMR-WB) (NEO-15319)
Neo now also supports G.722.2 for SIP active and SIPrec integrations, as this is the new standard for mobile communications and also is used within other communication branches. This feature allows mobile network providers to continue to use Neo as their recording solution.
5.1.24
New Integration for Motorola CRS (NEO-38898)
With our new EVOIPneo for Motorola CRS integration, public safety organizations with Motorola Control Room Solution software and consoles can now be integrated into Neo. It includes the capture of audio communications such as phone calls and radio.
Please ensure to have a look at the updated Neo Integration Overview for more details.
5.2 5.2.1
New Functions and Features for Quality Management
Enhancements of quick search for Sessions module (NEO-36973)
As known with the release of Neo 7.1 a new search framework was integrated within the Sessions module of INSPIRATIONneo to provide even better performance, search possibilities to users with additional search parameters such as for audio analytics, SCREENminer etc. However, the function for Quick Search is now also available within the Sessions module to allow parameters to be defined as favorites for quick search possibilities with simple easy access such as for example start time, extension, first name or last name of participants etc. Search filters can also be saved and are made available for easy selection within a drop-down field.
5.2.2
(Sessions module quick search with selected filters)
Rights management of Recording Planner Profiles for Sessions module (NEO-41394) With this feature a new induvial function right is available within the system configuration that allows supervisors or selected users with respective rights to add or remove agents, from their organization unit structure, to or from existing recording planner profiles directly as displayed within the Sessions module of INSPIRATIONneo. However, recording planner profiles such as decision nodes must be predefined by an administrator within the system configuration. Additional to that, audit messages are generated for the adding and removal of agents as well.
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5.3 5.3.1
New Functions and Features for Analytics
New EML version of transcription decoder and server (NEO-41107) A new EML version with a transcription decoder and speech processing server is now available. It provides even better and faster performance. It also provides further features such as punctuation etc. Before installing or upgrading to the new EML version please note that the old language models are not compatible, and that the new version has new technical requirements. In this case, please contact ASC HQ to ensure that the new language model is available for the required language.
5.4
New Functions and Features for ASC Applications
5.4.1 Enhancements for POWERplay Web
5.4.1.1 Balance settings (NEO-27875)
A sound balancer with a slider bar is now added to the player. For stereo recordings this enables replay of the agent voice on the left speaker and the customer voice on the right one (or vice versa).
5.4.1.2
Conversation Safe (NEO-33550)
This feature provides the same functions as the CCB as known from POWERplay Pro, but with the new name Conversation Safe within POWERplay Web. Each Conversation Safe can be designated individually and be granted with access rights. It allows calls to be stored in the Conversation Safe so that they are not automatically deleted. This can only be done by a user with a corresponding authorization who deletes the calls on purpose in the Conversation Safe.
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(POWERplay Web Conversation Safe module)
5.4.2 Enhancements for POWERplay Go
5.4.2.1
Configurable search result list for Name or phone number (NEO-31942)
This feature now allows the configuration within the GUI of Neo so that the existing participant name or phone number from users or workstations are displayed within the player. This also helps users to identify external and existing internal participants within a glance.
(POWERplay Go Search list with participant name)
5.4.3 Download Client
5.4.3.1
Enhancement to allow batch change of TTL (DC-455, DC-456)
Until now, it was possible to increase the TTL with at least the download of the meta data. However, with this feature it is now possible to batch change the TTL of selected or all recordings without having to download anything with settings only. Additionally, the Windows display settings are now also supported e.g. dark mode.
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Neo Suite Version 7.3
(Download Client change of TTL and Windows dark mode)
5.4.4 Enhancements for REPORTneo
5.4.4.1 New Template-based and Custom Reports (NEO-25877) This feature provides the first step to combine INSIGHTneo and the Report Generator into one tool. It allows users with respective rights to
· create single or multiple Instances for selected reports · schedule executions of report instances · name reports and instances thereof as desired (default according to report definition) · set filter criteria according to report definition. Please note that mandatory result fields are
per default and that optional result fields are available. · set an automated deletion of reports (TTL) and perform manual deletion as well · download the reports as a Microsoft Excel-file · upload new template versions and templates for custom reports that are provided by ASC.
Categories for conversation activity and system are available that include pre-defined templatebased reports such as:
· Agent conversation statistics (NEO-44858) o This report is available for tenants. It displays an overview of the conversation statistics such as the number and duration of ringing sections, hold sections, connected sections, failed and successful consultations in the defined period and selected organization unit depending on the user’s role and rights. Please note that at least one organization unit must be selected. However, agents only see their own data no matter which organization unit is selected.
· Agent recordings (NEO-41043) o This report is available for tenants. It displays an overview of the standard Agent Recording Report in table format and in the defined period, but additionally with selected organization units depending on the user’s role and rights. Please note that at least one organization unit must be selected. However, agents only see their own data no matter which organization unit is selected.
· Audit log (NEO-41040) o This report is available for tenants. It displays selected audit notifications issued with the defined period. The availability of this report for the system provider will follow with a later version.
· Call recordings (NEO-41044) o This report is available for tenants and displays an overview of all recordings and data in the defined period.
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· Database size in MB (NEO-44771) o This report is available for the system provider and displays an overview of the database and table size in MB.
· Import statistics (NEO-36924) o This report is available for the system provider. It displays the number of successful imports and provides an overview of failed imports. Please note when all imports are successful that only the number of successful and zero-failed imports are displayed without details.
· Locked conversations (NEO-41042) o This report is available for tenants and displays the total number as well as detailed information about all conversations which have been recorded but locked due to missing licenses.
· Recording content validation (NEO-41041, NEO-44500) o This report is available for the system provider and tenants. It displays all notifications regarding the recording content validation in the defined period. Please note for results that the license for recording content validation is required.
· Screen recording users (NEO-43536) o This report is available for tenants and displays an overview of all users that are configured for screen recording. Please note that further enhancements will follow with a later version.
· System faults (NEO-36923) o This report is available for the system provider. It displays the entries in the database within the defined period in a list and gives an overview of the status of all monitored objects with an error message or a warning, including the last OK.
· System information (NEO-44820) o This report is available for the system provider and displays an overview of the system such as installed servers, configured exports and configured archives.
· User configuration (NEO-36922) o This report displays the current user configuration from the system configuration depending on the user’s role and rights. It is available for the tenants. Please note that individual function rights are excluded from this report.
Further categories and template-based reports will follow with later versions. Furthermore, templates for Custom Reports (category: custom) can be defined and made available for upload for the system provider and tenants on request. However, a Professional Service is mandatory for Custom Reports.
Please note to configure report settings to minimize direct database query impact, as large search results can strain system resources or cause delays (system incl. downloads), despite a 1GB report limit. For some systems this could occur with 3 million or more entries with a report size of appr. 300MB. Please also note the specifications and limits for Microsoft Excel (available under Excel specifications and limits – Microsoft Support).
(REPORTneo Template-based report instances & executions overview)
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Neo Suite Version 7.3
6
Bug Fixes
The following bugs have been fixed with Neo Suite 7.3:
6.1
Bug Fixes for Recording
The following bugs have been fixed with the last Neo Suite 7.3.0-13.3 and 7.3.0-18.0:
Issue ID
NEO-42429
NEO-43995 NEO-43216
NEO-44698
NEO-43540 NEO-43370
NEO-38534 NEO-41231 NEO-43378
NEO-43973 NEO-43366
NEO-44552 NEO-40850 NEO-41906 NEO-44701 NEO-44824 NEO-43278
NEO-44386 NEO-44477
NEO-44394
NEO-36383 NEO-42232 NEO-44563 NEO-42056
NEO-43723
NEO-43386 NEO-42765 NEO-43898
NEO-42619
NEO-44202 NEO-45062 NEO-44200
Description
Avaya CM: Wrong participant tagging for conference and transfer calls in MR mode (stereo and mixed stream) Avaya CM: Partially missing audio in No Hold Conference scenario Avaya CM: Workaround implemented to fix faulty behavior during CM connection loss is not working properly PHONEapp for Avaya refuses Push without content type `application/xwww-form-urlencoded’ Cisco UCM misbehavior in Recording Plan with Shared Line IPC Unigy simHandleSpeakerAsTagger issue if used with RIA conversationSplitupInterval Wrong ExceptionType PA2500 for Mitel IP Trade: Multitenant Support for TPO recording Mitel MX-ONE: CopyStream: SessionTimer for TLS connection in order to stop the firewall from cleaning up the connection Mitel TAS integration shall use MX-ONE recording licenses I-2302982: Senseless merge check via internal numbers for MiTAI Trunk recording I-2400226: FileMan should send device states less frequently I-2203557: RC does not correctly recreate RTP streams only SIPrec cannot handle namespace prefix (exception in log) I-2400336: TDM recording: Poor error handling in RTP stream notifier Loss Detection support for embedded music on hold / MOH RM sends incorrect command results when client disconnected and causes hanging recording without package Job executions missing in job monitoring for new job Error while executing query org.apache.http.ProtocolExceltion: Target host is not specified NullPointerException was logged in EC log after deleting a recorder extension “Cannot save tenant” error message when trying to save a phone “filter by” doesn’t work for some data tables Archive job cannot create meta data SQLite DB ASC_KEY_MANAGEMENT_AVAILABILITY monitor does not show the affected tenant Background and font color of heading bar of quick search not adaptable in white labelling Cannot create new action node if default action node contains auto tagging Certimporter creates logfile in current working directory Chat, Session Recording, Video and Download Client licenses are not freed up when employee is set to inactive Database Manager module is visible even no DB failover and no Solr is configured Default PostgreSQL settings after installation not appropriate defective chat data is causing replay server to fall into infinite loop Display of “disk space information” in drives manual is useless for most drive types
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Neo Suite Version 7.3
NEO-43054
NEO-36985
NEO-43871 NEO-42560 NEO-42597 NEO-42161
NEO-42383 NEO-44494
NEO-43493
NEO-43896
NEO-37015
NEO-44386 NEO-43957
NEO-44171
NEO-43194
NEO-41857 NEO-41865 NEO-42289
NEO-44865 NEO-41425
NEO-42274 NEO-40753
NEO-41766 NEO-43720 NEO-44023 NEO-33220 NEO-43999 NEO-43005 NEO-41534
NEO-41655 NEO-43937 NEO-43938 NEO-41814
NEO-45100
NEO-43468
NEO-46853 NEO-46898 NEO-46919
RC signals RIA/RM status in parallel sync not always correct (ShutdownMode/Failover Dialog) Failover Job checks non-failover RecArcs while multi server parallel RecArcs are not checked Fileman can crash in AWS initialization with multiple AWS drives History search “mode” not visible in GUI I-2300880 EC loses permanently connection to DB I-2301119: Wrong monitoring information for CONNECTION_STATE > LICENSING_CONTROLLER. I-2301577 Default Monitor Retention in days is 90 instead of 7 I-2302819 All in One Failover shall not “failover” if failover server is not reachable I-2303012: FileMan does not remove RCs from old import configuration and so the next import can fail I-2303652: Memory leak in loading files from Archive/NAS (direct accessible files, except callpool) It is impossible to choose some recording server for systems with more than 20 servers Job executions missing in job monitoring for new job Legend for CPU utilization and memory capacity widget does show only part of the server colors License summary report sorting doesn’t work anymore with Nullpointer when search string has been entered and removed again Memory leak with general replay and video/screen export for each chunk in packet muxer Missing clean-up of old neo modules for update systems Missing clean-up of old updater packages in repo No Failover Warning while “Activate failover for standby systems” is checked Profile is not set to DELETED if an employee is deleted Recording Plan: sometimes changing the TTL of an action node doesn’t work Replay issue when mute / proceed recording using DTMF sequences Specific add extension dialog in Recording plan module does support zip files only for upload – although manual says txt, csv or zip file Style Editor settings are not adopted for the detail area System Monitoring “From – until” filter for backward job does not work System Monitoring Tab Additional Settings Missing check box Tenants are not always assigned to drive The cancel button of the additional data field has no function Users can add roles to extend own function rights When Single Sign on is used the user gets logged in again automatically after session timed out jackson-databind-2.10.2.jar is still used in restmonitoring ReplayServer Jetty High Security Vulnerability (CVE-2023-36478) ReplayServer JSON Security Vulnerability (CVE-2023-5072) Web Services: Different input variations from extensions via Web Service import are not handled correctly Web Services REST: Muting by extension doesn’t work! “extension” seems to be mixed up with “deviceIPAddress” REST API not accessible due to CORS limitation (mainly in browsers / ria / client sided scripting languages) Upgrades to 7.3 from 6.7 and 7.1 lead to GUI being in German after upgrade New created tenants and resellers have a German GUI after login Missing Resource Strings
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NEO-46923 NEO-46413
NEO-46287 NEO-46253 NEO-46019
NEO-47220
NEO-45937 NEO-47286
NEO-47059 NEO-46892 NEO-45809 NEO-47033 NEO-46944 NEO-47077
Login no longer works correctly from setup systems It is not possible to create and directly activate a transfer for a data storage job or sync job PHONEapp – Basic HTTP authentication for EPIC interface not working Roles module for System Provider is not displayed Mitel MiVoice 5000: needs to poll system status on CSTA link to detect faulty TCP connection Mitel MiVoice Business: Wrong call direction for internal calls if MiVB multiline phone answers with second line I-2401409: MP3 import gets stuck on invalid/too short files After updating to Neo 7.3, with PostgreSQL failover, Core doesn’t start completely Cannot export Neo conversations that are longer than 8 hours A New Drive Azure blob storage cannot be saved Status Monitor history search does not work for tenants
Sysinfo Diagram: Sync job is only displayed in one direction Expert Settings: pg_backup correcting incorrect log messages Update of Online help for Neo 7.3
The following bugs have been fixed with Neo Suite 7.3.0-21.0:
Issue ID
NEO-48340 NEO-48335
NEO-48318
NEO-48282
NEO-48247 NEO-48201
NEO-48164 NEO-48152 NEO-48366
NEO-48067
NEO-47945
NEO-47899
NEO-47299 NEO-48161
NEO-48036
NEO-47964 NEO-47785 NEO-47554
NEO-47365
Description
Rebuild after update running into validation exception
Fileman queue runs full in combination of the 1000 more to do Problem and recoverable errors (CAS-09851-R1F4Q7) I-2402571: Replay via API for codec with 16k output is not working correctly and VBR codec are distorted I-2402527 – Screen/video might not be replayable if it starts later in the conversation Import of 2GB PCM_16_16k WAV file with keep codec fails with OoM loop Security vulnerability in Wireshark 4.4.0 – need to ship v4.4.4 on Neo image (CVE-2025-1492) Export may raise write protection error after successful copy Thrift client – RC must signal calls for Xpert separated by device and agentid Airbus: roaming subscribers while call is alerting can cause hanging resources (wrong call count) Avaya CM: Tagging of VDN information is not available for SIP phone monitors Avaya CM: Incorrect handling of hunt/skill group monitors in Multiple Registration mode Avaya CM: Hanging STM when extension in ServiceInitiated state is transferring the call Genesys Add-On cannot connect with PBX anymore CAS-09703-R6D9D2: RQST00001139025 – MX-ONE Grammar: Certain calls are only partially recorded MiCCE tagging not working for extensions with recording method intrusion (MX-ONE) I-2500045 RQST00001135882 – InAttend blind transfers are not recorded Mitel PHONEapp may cause resync issues in parallel sync architecture MX-ONE integration should avoid phoneinfo update for invalid or MBG IP addresses MiVB Trunk recording a participant change can lead to unexpected participants in other calls
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NEO-30305
NEO-47347
NEO-45318 NEO-43944 NEO-47590
NEO-46966 NEO-47526
NEO-47295 NEO-48160
NEO-48085
NEO-47889
NEO-47873
NEO-47814 NEO-47674
NEO-47542
NEO-47440 NEO-47419
NEO-47487 NEO-47422
NEO-39163
I-2500036 Mitel MiVoice Business active configure CTI connection data save without active integration MiCC extensions-agents not found if declared beyond the 100th agent recorded Hanging Recording Session on a Consultation Call with Mitel TAS Mode Recording check does not work with agent ID mapping I-2402740: Unify OS4000 shows wrong call direction if suppressed number is calling, and call is redirected Unify OSV not reconnecting with failover node of PBX I-2402703: HiPath4000 hanging stm if transfer reuses callid but monitor point is transferring device OS4000 hanging stm after recall of conference party CAS-09851-R1F4Q7: Media Converter copies only if the calls are also on call data available If source drive is EMC, Media Converter won´t work cause of missing CAS ID (CAS-09851-R1F4Q7) Storage Expansion connection reports that username and password are not set although they are set Web Service RecordingControl exception when PBX is not configured completely / correctly
I-2402341: Resync issue with complex calls after a disconnect
I-2500052 System Expansion drive needs only to be 10% (default) bigger than the System drive Import: No codec selection for Recording Insights anymore since Keep codec feature Export: 1 hour timeout after the last 1000 to do’s have been processed Export “Behavior if no audio exists” setting can be changed now but config change is ignored Archive/Export: When creating a new version no backward job is triggered
Parallel Sync: Hanging calls due to not executed port stops during pending disconnects I-2500036 PBX Integration delete is not working
6.2
Bug Fixes for Quality Management
The following bugs have been fixed with the last Neo Suite 7.3.0-13.3 and 7.3.0-18.0:
Issue ID
NEO-23029 NEO-44716 NEO-23391 NEO-42146 NEO-43211 NEO-31493 NEO-23391 NEO-40755 NEO-39081 NEO-47070
Description
Searching for conversation ID in sessions module not working Inactive radio buttons from evaluation results are not clearly visible Wrong status for training packages Adjust table dialog cannot be opened in sessions module Connection lost to INSPIRATIONneo when language set to French Evaluation cannot be displayed in details field Wrong status for training package Quality Alarm job for Quiz fails Wrong calculation of question group Resource string missing in sessions module when risk profile filter is active
The following bugs have been fixed with Neo Suite 7.3.0-21.0:
Issue ID
NEO-48293
NEO-47976
Description
CAS-09411-D9F5J9: attachments disappear when switching between elements Quiz multiple choice elements calculation is wrong
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6.3
Bug Fixes for Analytics
The following bugs have been fixed with the last Neo Suite 7.3.0-13.3 and 7.3.0-18.0:
Issue ID
NEO-43228
NEO-40963 NEO-42600 NEO-44150 NEO-46925
Description
“asc_rs.aanalysisjob_analsessions” has column “creationdate” for PostgreSQL but not for MS SQL Agent filter under categories does not work INSIGHTneo: KWS statistics report (An error occurred while creating report) URI entry incorrectly required after menu opening although not required Unable to load calls into player for INSPIRATIONneo audio analysis
No bugs have been fixed with Neo Suite 7.3.0-21.0.
6.4
Bug Fixes for Clients and Applications
The following bugs have been fixed with the last Neo Suite 7.3.0-13.3 and 7.3.0-18.0:
Issue ID
NEO-27464 NEO-40425
NEO-43225 NEO-43148 NEO-43272 NEO-41718
NEO-39685
NEO-40950 NEO-41279
NEO-42614 DC-513 NEO-46855
NEO-47293 NEO-46858
NEO-46856
NEO-44037 NEO-47258 NEO-47156
NEO-46658
Description
Possible login in POWERplay Go although the feature is deactivated POWERplay Go – not correctly translated error message if window width is too small Last call repeat query not efficient Duplicate zip name entries aren’t avoided on manual export Manual Mute Hints not respected in export I-2300396 – POWERplay Web device name in details of conversation is using the same resource string for several types of participants WEBcommand: Tenant specific display name of customCP is not displayed Avoid CLIENTcommand wrap-up issues Wrong active call for CLIENTcommand with wrap-up (depends on call signaling) INSIGHTneo: Incomplete message text for Recording Validation report Download Client: Column names for CSV not complete REPORTneo: System Information Report definition – Headers on different tabs are not in standard formation REPORTneo: Missing Resources String and wrong Header
REPORTneo: Locked Conversations Report definition – Report currently stays indefinitely on “running” REPORTneo: Rec content validation Report definition – Postgres Query not returning expected results REPORTneo – Dashboard – Update dashboard widgets on report edits
I-2402172 – POWERplay Web: Replay of V10 audio is distorted
CLIENTcommand: RC crash during agent data disable for employee with Client Command I-2402145 – CLIENTcommand: Windows Dark mode causes text in taskbar-messages to be unreadable
The following bugs have been fixed with Neo Suite 7.3.0-21.0:
Issue ID
NEO-48229 NEO-39403 NEO-32881
Description
REPORTneo fails from invalid Whitelabled CSS REPORTneo: Agent comparison: Widget – Filter information not available REPORTneo: Missing filter option: Filter for agents and teams
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NEO-47957 NEO-47944 NEO-47559 NEO-46250
POWERplay Web: Time Frame “Period (indiv.)” does not respect conversation rules POWERplay Web: Conversation safe does not allow access to conversations “belonging” to other employees I-2500031 – RQST00001136779 POWERplay Web no longer showing Loaded icon for selected recording with Mitel MIR INSIGHTneo: ReportTemplate: Supervisor Comparison Calibrations – Bar Chart cannot be generated
7 7.1 7.1.1
7.1.2
Restrictions and Known Issues
General restrictions with Neo 7.3
Discontinued Integrations The following clients, features and third party TDM recording cards have been discontinued with Neo 7.3 and are no longer available for new projects.
POWERplay Instant POWERplay Pro / Station Vormetric Key-Management API C++ Last Call Repeat-Facility III for analog ports (4 concurrent replays) Last Call Repeat-Facility III for analog ports (8 concurrent replays) PRI Interface for two E1/T1 trunks, passive incl. D-channel decoding PCM30 Interface for two trunks, passive (PCI Express) PRI Interface for two E1/T1 trunks, passive incl. D-channel decoding (PCI Express) 8 Port Analog Interface, passive (PCI Express)
Please note that Last Call Repeat-Facility III for SIP VoIP ports (4 concurrent replays) is still available.
Avaya CIE: Secure / encryption connection to CIE not working (NEO-38074, NEO-38076) The encrypted connection to the Avaya CIE does not work. SSL errors are displayed in the logfile and Wireshark traces. However, the connection via http works smoothly.
7.2 7.2.1
7.2.2
Recording Architecture restrictions with Neo 7.3
No recording failover in standard architecture 3A if primary DB is in same DC as active recording (NEO-25094, NEO-29659) If the primary database in standard architecture 3A runs on the same data center with the active recording architecture, failover to the standby recording architecture is not triggered if the whole active data center fails. The second enterprise core recognizes that recording failover should be triggered but cannot activate the secondary recording architecture due to read-only database. The database will not be set to write-mode due to prevention of possible split-brain.
Core does not start if primary or secondary DB is not up (NEO-19908) It is required that primary and secondary DB are running correctly before an Enterprise Core is restarted.
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7.3 7.3.1 7.3.2
7.3.3
Known Issues for Recording Currently the following bugs are known for EVOIPneo and the EVOLUTIONneo Product Line.
IPC Unigy: local CSTA address config change is ignored (NEO-30302) When the IP under the local CSTA address is amended, there is no change on the recorder, because the IP address gets ignored. Instead of sending the new IP to IPC, the incorrect one is sent, even though the correct new IP is listed within the log files.
Mitel: MICC-B add-on does not work if Agent ID is different from extension (NEO-39494) Most of the time the same number in MICC-B is used for the fields Employee ID (PBX Agent ID) for the Agent Reporting Number and Line URI for the Extension. However, when the Employee ID / Reporting Number is different from the Line URI (Extension), then the MICC-B add-on will not work. For specific cases where a non-matching number is required, please contact ASC for support.
Mitel: MX-ONE trunk side: call direction is unknown on inbound call (NEO-42652) The extension is set with trunk-ID; however, it is without caller and called. In this case the call direction of inbound calls appears as “unknown” even when the grammar transition shows the call as inbound. Please note that a fix can be provided with a custom hotfix.
7.4 7.4.1 7.4.2 7.4.3 7.4.4
Known Issues for Quality Management Currently the following issues and restrictions are known for Quality Management with INSPIRATIONneo.
Creating a training package with more than one section is not possible (NEO-23383) If a second section should be added in the training package editor, a new window for creating a training package will be displayed. This window overlaps with the new section and cannot be closed. Therefore, adding content to the new section is currently not possible.
No notification for released coaching session (NEO-25405) Agents can record conversations and mark them as proposals for coaching sessions. If the supervisor releases the conversation to be part of a coaching session, the agent should receive a notification. This notification is currently not sent to the agent.
It is not possible to define coaching advisor sessions as agent without access rights to employees and data (NEO-25399) Agents should be able to define recordings as coaching advisor sessions. However, the button is only active if the agent has access rights to other agents and their data. Since this is not intended in most customer environments, agents cannot define coaching advisor sessions currently.
If Real-Time and KWS analysis active – display in listing only of Real-Time job (NEO-43002) If real-time analysis and standard keyword spotting are running simultaneously, only the real-time results are displayed in the found keyword list.
7.5 7.5.1
Known Issues for Analytics Currently the following issues and restrictions are known for Analytics with INSPIRATIONneo.
SCREENminer Reports with graphical Visualization (NEO-16529) SCREENminer reports do not always display the results as graphical diagram or comparison.
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7.5.2
Not possible to see if the audio analysis is really activated (NEO-30355)
When a job for Postprocessing has not yet been activated, the audio analysis configuration should not be displayed as running in the INSPIRATIONneo Audio Analysis module, but instead it is displayed as running even though it is not. In this case the configuration should be saved again, as the correct status can only be seen within the log messages.
7.6
Known Issues for Clients and Applications
7.6.1 ASC Connect for Salesforce
7.6.1.1
Link recording to a second object is not possible (SALF-7)
Linking a call to a certain Salesforce object is working as expected. However, if the already linked call should be also linked to another object via the “Available Recordings” list, this is currently not possible.
8
Test Conditions
The Neo Suite 7.3 and all related client applications have been tested with the operating systems, third party software versions and hardware components listed in the hard- and software requirements for the respective product. For further information, please refer to the Neo Suite 7.3
documentation, available from the partner area of ASC’s web site.
9
Compatibility
Neo Suite 7.3 consists of EVOIPneo and EVOLUTIONneo Product Line. It is compatible with the software applications mentioned in the Neo Compatibility List, available from the partner area of ASC’s web site.
10
Availability
The Neo Suite 7.3 and all related client applications are available since April 23, 2025, for use.
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Documents / Resources
 |
ASC Neo Suite Call Recorder [pdf] Instructions Neo Suite Call Recorder, Call Recorder, Recorder |