SILVERSEA Setting Sail

Welcome to Silversea

Thank you for choosing to sail with us. Frequently, our guests have questions they would like to ask about their upcoming Silversea voyage, about various policies and guidelines, or what to expect onboard and ashore. With this booklet. we have tried to anticipate any questions you may have.

Inside this guide you will find a general summary of helpful information regarding preparation and packing for your voyage, descriptions of the amenities and facilities onboard our beautiful ships, and preparation for your return Journey home. For terms and conditions, please refer to Silversea.com or the Passage Contract attached to your voyage booking.

Whether this is your first journey at sea or your tenth, it is our goal to provide you with an exceptional travel experience you will always remember. If we have not covered a subject that is important to you or if you have a special request please contact your travel agent or our Reservations department

We look forward to welcoming you onboard.

Prior To Your Voyage

MY SILVERSEA

Upon receiving your booking confirmation, you will be able to access your “My Silversea” personal login area at www.my.silversea.com.

This platform allows you to conveniently create or update your profile and preferences, pre-reserve your onboard activities and access a host of additional features.

Reservations opening date for reference, :

• Speciality restaurant dinner reservations can be requested from 120 days and up to two days prior to departure;
• Beauty, spa and fitness services can be booked starting from 180 days and up to two days prior to departure;
• Shore excursions are available for reservation as soon as you confirm your voyage you can select your preferred shore excursions.

If you are a member of the Venetian Society, Silversea’s guest loyalty club, you can keep track of your past voyage history by logging into “My Silversea.

SPECIAL OCCASIONS

If you are celebrating a birthday, anniversary, honeymoon or other special occasion during your voyage, we will be delighted to celebrate the event with you. Please indicate your special occasion on your Guest Information Form in MySilversea or have your travel agent advise us at least four weeks before departure.

SPECIAL DIETARY REQUIREMENTS

Silversea will make every attempt to accommodate guests with special dietary requirements. If you have any special needs, please note them on the Guest Information Form or have your travel agent fax Silversea Special Services (+1954-759-5049) or email: specialservices@silversea.com at least 120 days before sailing. Extra charges might apply.

AIR INFORMATION

If you have purchased a Door-to-Door fare, we kindly ask you to check your air schedule and ticket names upon receipt to ensure all information is correct. We also recommend that you contact the air carrier 72 hours prior to your flight to verify flight times. Changes to your flights/itinerary may not be possible after your ticket has been issued without incurring modification and/or service fees, or being required to purchase new air tickets at your own expense. To secure your preferred seat(s), we recommend you contact your travel advisor and/or the airline directly.

All fees charged by the air carrier for advance seat reservation are your responsibility. We regret that Silversea is unable to guarantee reserved airline seats. If you have any dietary restrictions or require a special meal, please be sure to advise the airline, or Silversea, at least 48 hours prior to your scheduled flight departure.

If you have purchased flights and transfers independently, you should allow a minimum of four hours between the ship’s arrival/departure time and your flight arrival/departure time. (There are exceptions, please contact your travel advisor or Silversea.) This will allow for unexpected delays including, but not limited to, disembarkation formalities, transfer time to/from the airport, two to three hours for flight check-in, customs/immigration formalities, unanticipated scheduled air or charter flight delays, and baggage claim/transfer.

Guests requiring wheelchair assistance should notify Silversea in advance to ensure appropriate transportation and/or accommodation arrangements are made

If your flight is delayed beyond your ship’s departure time, please contact one of Silversea’s offices immediately at:

Miami Florida Office: +1 800 722 9955 or + 1954 522 2299
London Office: +44 (0) 844 770 9030
Sydney Office: +61 (02) 9255 0600

Additional local contacts:
U.S.+1786 275 7089
U.K. +44 134 426 7961

Should you need to contact the ship, you can dial the number below. Please be aware this is a satellite telephone number therefore higher charges may apply.

Silver Cloud Reception: +1 786 272 4321

PRIVATE EXECUTIVE TRANSFERS

Silversea, in partnership with Blacklane offers chauffeured transportation from the guests’ home to their departure airport and return service (home) at the end of their vacation.
Silversea is committed to extending its luxury and high service to guests front door as an essential part of the Silversea Door-to-Door experience.
This service is included on Silversea’s “Door to Door All-Inclusive Fares”.

These transportation services are not operated by Silversea. Guests choosing to accept this service must complete their booking and agree to the terms and conditions provided by Blacklane on www.blacklane.com or their mobile application.

Silversea will cover the cost of a pre-determined distance, up to 50 miles. Should the distance of the trip be longer than the covered mileage guests will be able to pay for the additional miles directly with Blacklane. Silversea is unable to quote the cost of the added mileage in advance as those vary. Guests must plan their pick up accordingly based on flight departure and arrival scheduled. Silversea will not be responsible for any delays, which could cause a guest to miss their flight and/or their cruise. Guests who are unable or choose not to utilize these services can request a non-use credit to their agent (100 USD/85 EUR/75 BPS/125 CAD/125 AUD per person). Blacklane executive transfer service may not be available in all cities, visit Blacklane.com to learn about their service coverage.

HOTEL AND GROUP TRANSFERS

Our all-inclusive Door-to-door fare may include a pre or post-cruise hotel night depending on Silversea’s air programme flight schedule and group transfers between airport, hotel and pier.

Additionally, Silversea offers optional pre- and post-hotel and transfer arrangements. Please contact Silversea or your travel agent for availability and details.

If you purchased transfers directly with Silversea, you must provide your flight schedule at least 21 days in advance to ensure proper transfer arrangements.

CUSTOMS

Before departing, please consider registering your valuables (e.g. jewellery, cameras, electronic equipment, etc.) with U.S. customs. Although this is not a requirement, it will help to prevent delays in clearing customs upon your return to the US. For further information, please consult your travel agent or visit the U.S. Customs Services’ website at www.cbp.gov and click on “Travel”. If you are not a U.S. resident, contact your local customs office.

EMBARKATION

Embarkation times, port location and terminal name are included in your final voyage documents. Kindly ensure you have updated all your passport information in your MySilversea account. For customs and immigration purposes, you are required to be onboard at least 90 minutes before the ship’s departure to meet governmental clearance requirements. Guests arriving too close to the ship’s departure could be denied boarding. Once you arrive at the terminal, you will need to show your Silversea voyage documents and your passport. We strongly recommend you keep all necessary documents at hand in your carry-on bag

MEDICAL INFORMATION

SPECIAL ASSISTANCE

Please note that you are required to complete the special assistance questionnaire found in My Silversea, Guest information Form, Special requests Tab at Silversea.com.

HEALTH QUESTIONNAIRE

During the boarding process, you will be asked to complete a health acknowledgment form.

INOCULATIONS

Generally, inoculations are not required in most areas where Silversea travels. However, any requirements that may apply are subject to change so we recommend you verify current guidelines with your travel agent before departure. Please note that when travelling to countries which do require vaccinations, written verification will be needed. Before taking any trip overseas, it is wise to check with your doctor, especially if you are under a doctor’s care.

PREGNANCY

Silversea’s policy regarding pregnancy is derived from the Cruise Lines International Association endorsement of the American College of Emergency Physicians Health Care Guidelines for Cruise Ship Medical Facilities. This includes the guideline that “pregnant women who have entered the 24th week of pregnancy at any time during the voyage should not be eligible to sail on the ship. It is Silversea’s policy that any guest who has entered her 24th week of pregnancy or above, at any time during the voyage, will be prohibited from sailing. The guest and treating doctor should consider before any sailing that there is no obstetrician/gynecologist available on the ship and those pregnancies, when unstable and poorly controlled, are potentially life-threatening, especially without backup.

Please note that during our sailings, pregnant guests may be at sea for several days without any immediate hospital and/or specialised backup. Pregnant guests must please note that if the proposed itinerary is not within the U.S., the availability of specialised shoreside facilities can be problematic. All guests are required to sign a health questionnaire at check-in to ensure they are aware of our pregnancy policy. If you have already booked a cruise or cruise tour and do not meet this requirement, please contact your travel agent or airline.

PRESCRIPTION MEDICATION

For your convenience and wellbeing, you must bring a sufficient supply of any prescription medicine you may need. Prescriptions cannot be refilled onboard, and usually cannot be refilled overseas. To prevent delays in clearing customs, it is also a good idea to travel with a doctor’s letter explaining your prescription medication is required for your continued health.

It is also recommended that the medicine remains in its original container with the original pharmacy label intact.

SPECIAL MEDICAL CONDITIONS

At Silversea, your health and safety are our priority. If you have any existing medical conditions that may require our attention, or should you need oxygen for medical reasons while onboard, we kindly ask you to send us a written notification before your voyage to Silversea Special Services, 333 SE 2nd Avenue, Suite 2600, Miami, FL 33131 or by fax to +1954-759-5049.

Please note that an oxygen concentrator is the only form of oxygen equipment that Silversea ships can accommodate. Guests wishing to bring their portable oxygen tanks must obtain prior written authorisation from Silversea, as restrictions may apply.

GUESTS WITH REDUCED MOBILITY

Guests who rely upon wheelchairs must bring their collapsible wheelchair. Silversea strongly recommends wheelchair guests to travel with someone who is able to assist them both ashore and at sea, as Silversea is unable to offer special assistance at all times. Silversea does not offer full-time wheelchair service and/or staff fully dedicated to providing guests with wheelchair assistance

Please note that not all shore excursions are suitable for guests with impaired mobility.

Guests requiring wheel-on and/or wheel-off access must contact Silversea before making a booking. Please note that wheel-on and/or wheel-off access may not be available at some ports of call. Silversea reserves the right to deny boarding to any quest who failed to notify Silversea of such requirement at the time of booking.

By booking passage and by boarding the ship, you represent and warrant you are physically and otherwise fit to travel, and you will comply at all times with applicable rules and regulations of the ship, and the orders and instructions of the ship’s officers and medical staff.

Silversea reserves the right without liability to require a guest to disembark and/or to refuse to board and transport a guest who, in the judgment of Silversea or the ship’s Master, is unfit to travel or may require care beyond that which Silversea is reasonably able to provide.

STAFF AND TRAVEL COMPANIONS

Silversea is pleased to offer unmatched service at sea while offering reasonable assistance to guests who may require additional assistance during their voyage. Please note, however, that we are unable to provide staff fully dedicated to providing guests with wheelchair assistance. Guests requiring full-time assistance will need to travel with a travel companion who will assist them.

WHEELCHAIR AVAILABILITY AND ACCESS

Silversea visits ports around the world, including some of the most remote locations available for cruise ships, which significantly vary their ability to accommodate guests with disabilities including those in wheelchairs. Silversea will attempt to arrange alternative transportation for guests with limited mobility to access port facilities, where available. In each case, the Master of the vessel make a final determination for all concerned guests regarding the advisability of providing such assistance or disembarking guests or mobility equipment taking into account all appropriate factors, including the port’s conditions, weather conditions, security conditions, and the equipment to be disembarked.

TENDERING ZODIAC TRANSPORTATION

Many ports of call require guests on the vessel to go to shore by Zodiac. Additionally, on many occasions, you may only embark and disembark the vessel by Zodiac. Zodiac landings might require stepping into icy water. If you choose to participate in an excursion which includes Zodiac transportation, you must be able to negotiate narrow stairs to enter and exit the Zodiac with limited assistance. When the vessel is required to launch Zodiacs, the vessel will not be moored, and a gangway will not be available. During Zodiac transportation, Silversea is unable to transport wheelchairs or mobility scooters with guests.

What To Pack

PACKING ESSENTIALS

ONBOARD DRESS CODE

Silversea operates an onboard dress code after 6 pm.
During the day, casual wear, similar to five-star resort sportswear, is suitable for daytime activities. It is recommended to wear flat or low heeled shoes for deck activities.

Evening wear falls into the following category:

• Elegant Casual: On casual evenings, ladies may opt for trousers, a blouse, a skirt, or a casual dress, while gentlemen may wear an open collar shirt and slacks. A jacket is optional.
• Regardless of the daily dress code:
• After 6 pm, indoor spaces prohibit jeans, shorts, sneakers, or flip-flop-typ footwear.
• Casual wear is always suitable in outdoor venues.
• Jackets are optional attire for gentlemen dining at La Dame restaurants.

ASHORE DRESS CODE

The right gear is essential for enjoying the full experience of your Silversea Expedition without the limitations of weather and other conditions of each remote destination. Clothing that can be layered to accommodate different temperatures is most versatile and comfortable. When visiting certain sacred sites or attending certain ceremonies, guests should show respect for the local culture by not wearing shorts or skirts above the knees or women with bare shoulders.

A detailed packing list is provided at:

https://www.silversea.com/travel-informations/what-to-pack.html
http://www.shiptoshoretraveler.com/silversea

OTHER ITEMS TO PACK

The Boutique onboard is stocked with some toiletries as well as a few other essential items. However, we do suggest you pack a supply of essential items, since toiletries are often expensive overseas and sometimes unavailable. Also, be sure to pack an ample supply of film/memory cards and batteries for your camera, chargers and cables for all electronic devices you bring, over-the-counter medications and prescription drugs.

PROHIBITED ITEAMS

Guests may bring aboard the luxury cruise ship a reasonable amount of clothing and personal effects without charge.

Upon embarkation, our teams will perform security screenings during which we inspect guests belongings and may remove prohibited items outside of the guest’s presence. Prohibited items may be confiscated and returned on the last day of the voyage prior to disembarkation.

Such items include:

• Firearms and ammunition, including realistic replicas
• Sharp objects, including all knives and scissors (Please note that personal grooming items, such as safety razors and scissors with a blade length less than 4 inches/10 cm, are allowed)
• Illegal drugs and substances
• CBD Oil/CBD products
• Candles, incense, coffee makers, clothes irons, travel steamers and hot plates (i.e. items that generate heat or produce an open flame, or any other item that may create a fire hazard).
• Exceptions include curling irons, hair straighteners, matches and normal lighter. However, “torch lighters” that emit a powerful concentrated flame, and novelty lighters that look like guns, are not allowed
• Hoverboards
• Martial arts, self defence, and sports gear, including handcuffs, pepper spray, and night sticks
• Flammable liquids and explosives, including lighter fluid and fireworks
• Hookahs and water hookah pipes
• HAM radios
• Electrical extension cords, including power strips and/or surge protected strips
• Dangerous chemicals, including bleach and paint
• Perishable food and meat products
• Drones, including toy flying device

LUGGAGE ALLOWANCE

Luggage allowance guidelines/fees vary by airline, airport and/or class of service. Airlines are strictly enforcing these policies and you may be required to pay additional charges at check-in should the weight and size of your luggage be outside the airline’s set policy and/or the number of pieces exceeds the free luggage allowance. Many airlines limit each piece of luggage to 23 kg (50 lbs) or less. Since the airlines change their policies frequently, we strongly recommend that you or your travel/agent contact the air carrier(s) directly for the most up-to-date baggage allowance policies and weight/size restrictions. These policies are updated regularly on most airline websites. Please note that you are fully responsible for any luggage fees imposed by the airlines upon check-in. Silversea is not liable for any costs associated with checked or carry-on luggage, or any items confiscated at the security checkpoint.

Silver Shore Transfers, Land Adventures and charter flights may have additional baggage limitations. Your final travel documents include the details of the luggage limitations, if applicable. All luggage must be securely packed and tagged with the pre-printed luggage tags supplied as part of your documentation package. In accordance with airport security restrictions for carry-on baggage, we recommend you carry travel documents (passports, visas, inoculation verification, voyage and airtickets), medications and valuables by hand. Liquid, fragile, perishable and other articles not suitably packed are transported at your own risk.

While every effort is made to deliver luggage to your suite upon embarkation, delivery may be delayed due to strict customs formalities, which are beyond the ship’s control.

CHARTERED FLIGHTS

As part of the most complete and seamless journey to Antarctica and the Arctic, Silversea offers included charter flights on eligible voyages. For more information on the gateway destinations visit Silversea’s Antarctica, Arctic and Greenland voyages at silversea.com

A letter will be attached to your final documentation and include the airline, flight number, departure/arrival times, airports, and luggage allowance.

As a guideline, the luggage limits are usually as follows, however, these guidelines are subject to change.

Carry-on: one piece, 8kg (17.5lbs) and one personal item such as a purse or laptop. Checked baggage: one piece, 23kg (50lbs). Seat assignments will be given at airline check-in. These luggage limits are given only as a guideline and the final restrictions will be included in your final documentation

SILVER SHORE BAGGAGE VALET

Silversea offers an optional baggage handling programme that conveniently begins and ends at your front door, enabling you to travel with ease

For your convenience, we offer round-trip and one-way service options, with pricing based on the weight and number of pieces to be shipped. For most international embarkation ports, we require your luggage to be picked up 10-14 business days prior to your sail date. Each piece of luggage is insured up to a maximum of USD 2,000.

Exceptions may apply. Please contact Silversea or your travel agent for additional details, fares and general information.

TRAVEL DOCUMENTS

To ensure your journey runs smoothly, please remember to bring all required travel documents. These include air and voyage tickets, passport, visa and, if required, medical card inoculation verification. Please be aware that security measures imposed by overseas governments may change from time to time. It is your responsibility to secure all relevant documentation for your trip. If any guest fails to obtain and to have such documents readily available, that guest may be denied boarding and accommodation, or they may be disembarked during the voyage.

While Onboard

COMMUNICATION AT SEA

Communication via satellite onboard is a significantly different experience compared to high-speed connections onshore.
The signal travels in a similarly manner to radio waves but at much greater distances. That is why onboard internet access can be inconsistent and cannot be guaranteed at all times. Satellite communications can be affected by weather and the ship’s location. As such, there may be temporary outages of any satellite provided service, including internet, mobile phones, in-suite phones, television broadcast channels and world news summaries.
Considering these limitations, internet access is best used for email communication and web browsing. Certain websites and services may be restricted due to limited bandwidth. Certain online activities require high bandwidth and would be more frustrating than enjoyable.

INTERNET ACCESS

All guests will be granted complimentary, unlimited standard Wi-Fi for one device at a time. Guests sailing in an Owner’s, Grand, Royal or Silver suite will receive complimentary unlimited premium Wi-Fi for one device at a time. Standard Wi-Fi is provided at regular satellite speed – ideal for emailing, web surfing, chat or similar. It is not suitable for video, audio calls, or streaming. Premium Wi-Fi access is suitable for all kinds of applications, including video and audio call and streaming.
Premium Wi-Fi is available at an additional charge and will provide access for up to four devices simultaneously. You may use your own laptop to conveniently access the wireless internet and personal email services from the privacy of your own suite, and throughout the ship.

MOBILE PHONE AND DATA SERVICES

You can send and receive phone calls, text messages and other select data services on your smartphone or device while onboard. You will be billed by your home mobile phone provider; calls, text messages and data will appear as roaming charges on your bill. Before leaving home, you should contact your provider to confirm a roaming agreement and the applicable rates. Each suite is equipped with an in-suite telephone system that allows you to make direct-dial phone calls from your suite while at sea. Calls will be billed to your onboard account. Please consult the ship’s Reception Desk for the current rate, which (at time of printing) is USD 5 per minute The ship’s Internet service is a very reasonably priced alternative to phoning. Should someone wish to reach yout while you are at sea, please refer to the “Leave Behind Information” provided in the final voyage documents.

PRESSREADER

It is recommended that you download the PressReader application before joining the ship to enjoy a variety of complimentary newspapers from around the world once onboard, directly from your iPad/iPhone or Android device. The application is free to download from the Apple App Store and Google Play Store. Once onboard, visit the Silversea Portal page then follow the PressReader link to connect and enjoy a worldwide selection of newspapers from our offline library.

ELECTRICAL APPLIANCES

For your convenience, 110-volt (U.S. current) and 220-volt (European current) outlets are provided in your suite, accommodating small appliances without the use of adapters or electric converters. USB-A sockets are available in all suites. A hairdryer is provided in each suite. Irons are available in the launderette for your convenience.

It is recommended that you pack an international adaptor.

TV

In-suite television programming is also available 24 hours a day offering movie channels and news channels such as CNN, BBC World, Fox News and ESPN. All TV channels depend on satellite reception and are subject to change. On your TV you will also find information such as menu previews, onboard activities and details about our ports of call.

ALL-INCLUSIVE

Onboard our ships, you will enjoy 24-hour gourmet dining, in-suite dining, butler service, superb entertainment and one complimentary shore excursion every day.

A selection of soft drinks, water, wines, spirits, and Champagne are complimentary throughout the ship. Your in-suite refrigerator and bar will be replenished upon request with your preferences. (A selection of premium wines, Champagnes and spirits are available at an additional Silversea reserves the right to refuse to serve anyone who in our sole judgment may be under the influence of alcohol, or for any reason necessary to preserve the health and safety of guests and employees).
Guests must be 21 years of age or older to purchase or consume alcohol.

GRATUITIES

All hotel service gratuities are included in your voyage fare and in the spa. Gratuities for services received shoreside are at your discretion.

DINING OPTIONS

Silver Cloud features a variety of four onboard dining venues including La Dame, The Restaurant, La Terrazza, The Grill, plus 24-hour in-suite dining.
Restaurant reservations for our specialty restaurants can be requested on your “My Silversea” personal login area at www.my.silversea.com starting from 120 days and up to two days before your departure date.

THE RESTAURANT

Sparkling with silver, crystal and candlelight, Silversea’s main dining room serves contemporary, international cuisine with sophisticated elegance and impeccable service. Menus feature regional specialities unique to the voyage destination, for example, Roasted Chilean Sea Bass while cruising the Chilean fjords and Indian Chicken Korma en route to Mumbai. The Restaurant aboard this luxury cruise ship offers open-seating dining, which means there are no assigned times, no assigned tables. You are free to dine when, where and with whom you please.

Location: Deck 4
Capacity: 204 guests
Opening hours: Breakfast, lunch and dinner

LA DAME

Silversea’s signature French restaurant, La Dame is the epitome of fine dining. Featuring the rich, smooth flavours of France, La Dame’s reputation for gastronomic excellence is fully upheld aboard Silver Cloud. Expect only the very best; chic contemporary style, vast ocean-view windows, crisp white table linens and impeccable white-gloved silver service with a smile. Decorated with custom-made interior panel compositions created by Lalique, there is no better place to feel the culinary soul of France than in La Dame.

Location: Deck 4
Capacity: 36 guests
Opening hours: Dinner only
Fee: USD 60 per person
Reservation is required

LA TERRAZZA

Iconic hallmark of Silversea dining, La Terrazza offers authentic recipes and the freshest ingredients from our distinctive Italian heritage. Enjoy all the tastes of the different regions, including the best homemade pasta, perfect antipasto, bowls of steaming risotto, hearty ragu and delicious tiramisu. Be sure to try one of the bold wines from the cellar, to wash it all down.

La Terrazza is open for casual, buffet-style breakfast and lunch with indoor or al fresco dining on the outdoor terrace. During the evening, La Terrazza transforms into an à la carte traditional Italian restaurant

Location: Deck 7
Capacity: 116 guests
Opening hours: Breakfast, lunch and dinner
Reservation is recommended for dinner

THE GRILL

Silversea’s much-loved casual dining restaurants serves a delectable range of burgers and salads by day and turns into our famous Hot Rocks table BBQ concept by night. The Grill is one of the best places to eat between sea and sky. If you like flavoursome meals cooked to perfection, a casual laid back atmosphere and stunning views, The Grill is the venue for you.

Location: Deck 8
Capacity: 86
Opening hours: Lunch and dinner only
Reservation is recommended for dinner

IN-SUITE DINING

You can order from our Room Service menu 24 hours a day.

Opening hours are for reference only. For precise opening hours, please refer to the Daily Chronicles provided on board.

BAR, LOUNGES AND OTHER PUBLIC AREAS

ATRIUM

The Atrium aboard provides a unique space at the heart of deck 5. Filled with natural light, a beautiful and spacious bar blurs the line between traditional bar and modern brasserie, and offers an all-day drinks and snack venue, hosted in a relaxed, welcoming atmosphere. The elegant cafe serves light bites, as well as smoothies, fresh juices, bespoke cocktails, and wine by the glass from our extensive drinks menu, and is the ideal place to meet your friends, grab a coffee or aperitif and plan your next adventures.

Location: Deck 5

EXPLORER LOUNGE

The Explorer Lounge is where you’ll attend your daily recap and briefing sessions, chat with our industry-leading Expedition Team or attend lectures that delve deep into the history, flora and fauna of your destination. It is also the perfect place to gather for pre-dinner cocktails or evening events.

Location: Deck 6
Capacity: 275 guests

THE PANORAMA LOUNGE

From early morning to late at night, the Panorama Lounge offers a haven of escape. This is an ideal place to unwind, enjoy afternoon tea, listen to the pianist and watch the setting sun. The drinks are complimentary aboard this luxury cruise, the music live and inviting. Enjoy dancing to a range of musical styles for every taste from standards to the latest club mixes.

Location: Deck 8

THE CONNOISSEUR’S CORNER

The Connoisseur’s Corner offers exceptional cognacs for purchase, along with an extensive selection of premium cigars.

Location: Deck 8

OBSERVATION LIBRARY

Set on the highest level at the very top of the ship, this is a quiet space for reading and reflection while being dazzled by the undulating seascapes that are constituent to life on board. Borrow a book from the in-house library, read the papers or just embrace the tranquillity of being at sea.

Location: Deck 9

POOL DECK

At the outdoor heated swimming pool and whirlpools, you will find chaise loungers and a supply of towels. Please note, there is no lifeguard on duty, and your use of the pool is at your own risk.

Location: Deck 9

FITNESS, SPA AND BEAUTY SALON

FITNESS CENTRE

Open daily, you can tone up at the Fitness Centre with a workout, and then relax with a sauna. The Fitness Centre features a variety of modern equipment. Aerobics, yoga, Pilates and circuit training classes are offered.

Special classes, private fitness instruction and fitness sessions with the onboard fitness instructor are also available for an additional charge.

Location: Deck 6
Opening hours: from 6:30 am to 8 pm

ZAGARA BEAUTY SPA

Relax, rejuvenate and renew all your senses. The Zagara Beauty Spa by Silversea is a sanctuary of pure bliss… Sweeping sea views from the floor-to-ceiling windows, nine treatment rooms, an acupuncture suite, relaxation areas and a dedicated outdoor whirlpool allow delectable indulgence on board. Invigorating therapies including facials, body wraps and massages, plus men’s and women’s saunas and steam rooms are perfect for relaxing before your spa treatment or after your workout.

Location: Deck 7
Opening hours: from 8 am to 8 pm. Later appointments until 10 pm are available on request.
Reservation is required. Additional charges apply.

BEAUTY SALON

Our committed and competent team of beauty therapists is here to help keep your hair, nails, skin, and body healthy and happy. To view the complete selection of services and reserve the dates and times you prefer, visit My Silversea from 180 days and up to 48 hours before your voyage or onboard the ship, with our spa concierge.

Location: Deck 7
Opening hours: from 8 am to 8 pm

ENRICHMENT AND ENTERTAINMENT

Destination specialists, experts from the world of food and wine, celebrities, artists, guest speakers and renowned authors will travel on selected voyages, offering culturally immersive experiences from a unique perspective. These carefully curated events have been designed with our partners to engage, enlighten and enrich your time onboard.

EXPEDITION ACTIVITY

Every Silversea Expedition features complimentary expedition activity led by the Expedition Team. Activities, such as Zodiac cruise, kayaking, snorkeling, hiking, vary daily for each itinerary. They are weather and sea conditions dependent and are designed for most levels of interest and physical ability. Please note that guests under 16 years old cannot take part in the kayak activity. Day-by-day highlights for your Silversea Expedition are available online and include a variety of possible destinations that can be reached by cruising and exploring onboard ship, by docking or anchoring in port, or by Zodiac landing. Please note that children under the age of five (5) years will not be permitted on board the Zodiacs and will be unable to participate in any expedition excursions or embarkations that require the use of a Zodiac. As Silversea does not provide babysitting services, an adult family member will be required to remain onboard with their child during Zodiac expeditions.

SHORE EXCURSIONS

On days when the shore excursions provided involve transportation, local services and venues, pre-booking is required. The shore excursions are subject to minimum and maximum participation levels based on venue capacity or other restrictions outside Silversea’s control. Shore Excursions are available on a first-come, first served basis. Guests should note that some shore excursions are very popular with guests and often ending up being waitlisted. It is recommended to reserve your priority of choice as soon as possible to avoid disappointment The booking of the shore excursions is available in my silversea.com up to 48 hours prior to sailing.

ZODIAC LANDING CRAFT

Zodiac boats are allowing you to explore places that would otherwise be inaccessible. To reach destinations where there are no piers and for islands surrounded by shallow waters, Zodiacs are the perfect solution. These rigid boats are specifically designed for nature study, and are very rugged, as well as safe, sturdy and durable. They are easy to board, whether at the ship or ashore, and are operated by highly trained crew. A Zodiac is an exceptionally buoyant rubber boat with an inflatable hull of multiple air-filled compartments, a feature that allows the Zodiac to float even should a compartment become deflated. A low centre of gravity makes Zodiacs very stable. Zodiacs are also agile, allowing them to easily come alongside the vessel, and to manoeuvre over reefs and between narrow passages. You will participate in a complete Zodiac familiarisation session upon embarkation during a briefing section held by the Expedition team. Please review these instructions carefully prior to your training session and throughout your Silversea Expedition,

Guests will be divided into Zodiac disembarkation groups and will be disembarked in a rotating order. To avoid congestion and confusion, do not proceed to the disembarkation area until your group has been called.

• Silversea’s Zodiac drivers have all had extensive training and experience. They are experts in this aspect of your expedition voyage. Follow their instruction at all times when onboard.
• “Dry Landing” means you will disembark the Zodiac at a dock or other landing platform.
• “Wet Landing” means you will need to step into the water and wade to shore wear rubber boots or reef/water shoes (for tropical voyages).
• You will be advised of the local weather conditions and the kind of landing (dry or wet) in order to dress with the appropriate clothing and footwear.
• Wear waterproof outerwear – regardless of whether a wet or dry landing.
• Wear the safety vest provided.
• Wear sun protection, especially a high-factor sunscreen and dark, polarised sunglasses.
• Pack your non-waterproof items (camera, binoculars, personal items, etc.) in zip-seal bags, and then place in your personal backpack or complimentary Silversea Expedition backpack..
• Wear your backpack on your back. All other equipment should be handed to the staff/crew member at the top of the gangway before boarding the boats. This will allow your hands to be free for boarding the Zodiac. You will receive your equipment again once you are in the boat and should place it on the floor in front of you so your hands are free to hold onto the ropes.
• This procedure will be reversed when exiting
• When embarking and disembarking the Zodiac, firmly grasp the wrist of the staff/crew member that is waiting to assist you before stepping aboard/ashore.
• Remain seated at all times whilst aboard, until otherwise instructed.

GUIDELINES FOR RESPONSIBLE TRAVEL 

PROTECT ARCTIC AND ANTARCTIC WILDLIFE

• Taking or harmfully interfering with Arctic and Antarctic wildlife is prohibited except in accordance with a permit issued by a national authority.
• Do not use drones or other equipment that disturb wildlife, either at sea or on land.
• Do not feed, touch, or handle any wildlife, or approach or photograph them in ways that cause them to alter their behaviour. Special care is needed when animals are breeding or moulting.
• Do not sit, kneel, or lay down to protect the environment by minimising the risk to accidentally pick up any organic material.
• Do not place any equipment on the ground or snow. Make sure to clean everything that touched the ground thoroughly, like your shoes, waling poles or tripod.
• Do not damage plants or lichens, for example by walking, driving, or landing on extensive moss beds or lichen-covered scree slopes. Keep noise to a minimum to avoid frightening wildlife.
• Do not bring non-native plants by making sure all your outdoor gear is free of any organic material, to avoid the unwanted introduction of non-native plants into polar regions.

RESPECT PROTECTED AREAS

A variety of areas in the Arctic and Antarctic have been afforded special protection because of their particular ecological, scientific, historic or other value. Entry into certain areas may be prohibited except in accordance with a permit issued by an appropriate national authority. Activities in and near designated Historic Sites and Monuments and certain other areas may be subject to special restrictions.

• Know the locations of areas that have been afforded special protection and any restrictions regarding entry and activities that can be carried out in and near them
  Observe applicable restrictions.
• Do not damage, remove, or destroy Historic Sites or Monuments or any artefacts associated with them.
• Always listen and follow the instructions by your guides.

RESPECT SCIENTIFIC RESEARCH

• Do not interfere with scientific research, facilities or equipment.
• Visiting a research station is subject for approval by the base commander and depends on their busy schedule for scientific research work. In case a permission was granted, your Expedition Team will inform you about the protocols for the visit.
• Do not interfere with, or remove, scientific equipment or marker posts, and do not disturb experimental study sites, field camps or supplies.

BE SAFE

Be prepared for severe and changeable weather and ensure that your equipment and clothing meet Arctic and Antarctic standards. Remember that the Arctic and Antarctic environment is inhospitable, unpredictable, and potentially dangerous. While onboard continued Know your capabilities and the dangers posed by the Arctic and Antarctic environment, and act accordingly.

• Listen to the Expedition Team and follow their advice and instructions.
• Keep a safe distance from all wildlife, both on land and at sea.
• Take note of, and act on, the advice and instructions from your leaders, do not stray from your group.
• Do not walk onto glaciers or large snowfields without the guidance of an Expedition Team member.
• Respect the no-smoking restrictions while ashore in the Polar regions, particularly around buildings, and take great care to safeguard against the danger of fire. This is a real hazard in the dry environment of the Arctic and Antarctic

KEEP THE ARCTIC AND ANTARCTICA PRISTINE

• Do not dispose of litter or rubbish on land. Open burning is prohibited.
• Do not disturb or pollute lakes or streams.
• Do not paint or engrave names or graffiti on rocks or buildings.
• Do not collect or take away biological or geological specimens or manmade artifacts as a souvenir, including rocks, bones, eggs, fossils, and parts or contents of buildings.
• Do not deface or vandalise buildings, whether occupied, abandoned, or unoccupied, or emergency refuges.

BEFORE YOU GO

Before you leave home, ensure anything that may come into contact with the fragile environment – including clothing and equipment- is thoroughly cleaned and disinfected. Antarctica: Please read IAATO’s Don’t Pack a Pest Guidance to assist you. We have also included a link here so you can review the most up-to-date protocols to safeguard against the spread of Bird Flu in the destination. Arctic: Please read the AECO Guidance and Bio-Security Guidelines to assist you.

FINANCIAL MATTERS

CARRYING MONEY

Silversea does not limit the amount of money you may carry during your voyage. For safety reasons, we recommend you take precautions and do not carry excessive amounts of cash. Many purchases can be conveniently made using credit cards or travellers cheques and do not require cash transactions. Silversea is not responsible for any loss of money

CURRENCY EXCHANGE

It is a good idea to exchange some money at a bank before leaving home. Most international airports also offer currency exchange though they often charge higher fees than banks. We do not provide currency exchange onboard at all. The only currency the ships carry onboard is U.S. dollars. A 2% transaction fee will be charged for all cash advances or cash out of U.S. dollar traveller’s cheques. Cash-outs are limited to USD 200 USD per day/ maximum of USD 1,000 per voyage due to limited funds carried onboard.

MAKING PURCHASES ABROAD

If you plan to make any major purchases abroad, we recommend that you use your credit card ashore wherever it is accepted. This will often ensure you receive a better exchange rate than what is offered locally.

YOUR SHIPBOARD ACCOUNT

Upon embarkation, you will be asked to register your VISA, Master Card or American Express® credit card number and expiration date, which must be valid through the final day of your voyage. All charges for services provided and products purchased onboard must be settled in cash (U.S. dollars), by U.S. dollars traveller’s cheques or above listed credit cards before final disembarkation from the ship. Foreign transaction fees are possible. Authorisation holds may be made on credit card purchases.

TRAVELLER’S CHEQUES

Traveller’s cheques in U.S. dollars may be used to pay your shipboard account.

ONBOARD SERVICES AND FACILITIES

BOUTIQUE/SHOPPING

The Boutique offers a selection of designer fashions, perfumes and Silversea logo items. Toiletries and convenience items are also available for purchase. We welcome you to come in and browse. Shops are closed while in port and on occasion due to local government regulations. You will find Boutique hours indicated daily in the Silversea Chronicles. The Boutique will be closed while in port due to customs regulations.

FUTURE CRUISE SALES
Located at the entrance of La Dolce Vita, deck S, our Future Cruise Team is available to assist you with future itineraries. Book your next voyage during your stay and enjoy up to 5% onboard savings plus additional savings on selected voyages. Your travel agent or personal cruise consultant receives full credit for your booking onboard and you keep your onboard savings. In addition, here you can learn about the exclusive privileges and benefits of our Venetian Society, a membership programme for guests who have sailed previously with Silversea.
GUEST RELATIONS SERVICES
Each ship offers the services of a Guest Relations Manager who can assist you with any number of personal needs, reservations, information and other special requests.
LAUNDRY/VALET SERVICES
Complete valet services, including laundry, pressing and wet cleaning, are available and may be arranged through your butler. Customary charges will apply. A complimentary self-service launderette offers washing machines, dryers, irons and laundry supplies.
The launderettes are located on decks 5, 6, 7, 8, 9, 10 and 11.
Guests sailing in an Owner’s, Grand, Royal or Silver suite have complimentary laundry, pressing and wet cleaning.

MAIL

Postage and mailing services are available onboard depending on the sailing region.

MEDICAL SERVICES

Each of our ships is equipped with a Medical Centre. Please refer to the Daily Chronicles for opening hours. When docked, supplementary emergency care may also be obtained through local medical facilities. Guests may be charged for medical services and for medications used for their medical treatment. The Medical Centre is not intended or designed to provide ongoing treatment for pre-existing conditions or for extended critical care, and Silversea is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel. Guests requiring oxygen for medical reasons are welcome to bring an oxygen concentrator onboard. Guests wishing to bring their own portable oxygen tanks must obtain prior written authorisation from Silversea, as restrictions may apply. (For additional details, see the Passage Contract.)

SHOESHINE SERVICE

Complimentary shoeshine service is available to all guests upon request.

RELIGIOUS SERVICES

Unhosted and non-denominational religious services are held onboard ship on Sundays. During holidays, Catholic and/or Jewish clergy will be onboard whenever possible.

OTHER POLICIES

ITINERARY VARIATIONS

It is our goal to follow our ship’s schedule and itinerary as planned. However, conditions beyond the control of Silversea, such as weather, may occasionally make it necessary to alter an itinerary. You will be notified of any required deviation as soon as possible.

PETS

We are unable to accommodate pets of any kind on any Silversea voyage.

DRONE POLICIES

Please note that due to the varied port authority laws concerning drone usage, and in the interest of passenger safety and ship security, Silversea prohibits the use of all aerial drones.

SAFETY PRECAUTIONS AND PROCEDURES

It is mandatory that all guests participate in a safety dril, which is normally scheduled to take place before departure from the port of embarkation. Please note that emergency information is posted in your suite.

SMOKING

With Silversea, the comfort, enjoyment and safety of all guests is paramount. To ensure a pleasant and safe environment, smoking is prohibited in most public areas, guest suites and suite balconies.
However, cigarette, e-cigarette, cigar, pipe and vaporiser smoking is permitted in the Connoisseur’s Corner both indoors and outdoors. In addition, cigarette, e cigarette and vaporiser smoking is permitted in specifically designated outside areas and tables at starboard side of the Panorama Lounge and at the port side of the Pool Grill.
Silversea kindly requests that all guests observe the non-smoking areas.

VISITORS ONBOARD

If you would like to make arrangements for visitors to board the vessel, please have your travel agent contact Silversea Special Services. Requests should be made in writing no later than 14 days before departure.
Silversea may limit the number of visitors permitted onboard or not allow visitors in certain destinations.

VALUABLES

Your suite is equipped with a personal safe, located inside your walk-in wardrobe. Please take great care with your money, jewellery, cameras, binoculars, documents and any other articles that you retain in your personal control or keep in your suite, as Silversea is not responsible for damage to, or loss of, these items.

Back Home Again

CUSTOMS AND DUTY FREE PURCHASES

On your return flight home, the airline will provide you with a Customs Declaration Form. If you plan to make numerous purchases abroad, please keep all sales receipts handy in your carry-on bag to help you complete this form. U.S. customs will permit each traveller to return to the United States with no more than USD 800 worth of merchandise purchased abroad without paying duty. You will be charged a 10% duty for the next USD 1,000 worth of purchases, and on purchased items that total more than USD 1,400, you will be assessed an additional rate based on the retail value from the country of origin. Limits on tobacco and liquor are as follows: 100 cigars or 200 cigarettes and one litre of wine, beer or liquor.

DISEMBARKATION

Disembarkation instructions will be provided onboard towards the end of your voyage.
Disembarkation begins shortly after clearance by local customs. On disembarkation day, you should plan to vacate your suites by 8 am and disembark the ship before 10 am at the latest

Documents / Resources

SILVERSEA Setting Sail [pdf] User Guide Setting Sail, Sail

References

• User Manual