SIEMENS A5E53426163-AD Sifinity Setup App User Manual

Q: How do I commission multiple chargers?
- A: To commission multiple chargers, navigate to the “Commission Multiple Chargers” section in the app and follow the guided steps to add and configure each charger.

Q: What do the Wi-Fi LED notification types indicate?
- A: The Wi-Fi LED notification types in the app signify different states of the charger’s Wi-Fi connection. Refer to the “Wi-Fi LED Notification Types” section for detailed information.

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Legal information

Warning notice system
This manual contains notices you have to observe in order to ensure your personal safety, as well as to prevent damage to property. The notices referring to your personal safety are highlighted in the manual by a safety alert symbol, notices referring only to property damage have no safety alert symbol. These notices shown below are graded according to the degree of danger.
DANGER indicates that death or severe personal injury will result if proper precautions are not taken.
WARNING indicates that death or severe personal injury may result if proper precautions are not taken.
CAUTION indicates that minor personal injury can result if proper precautions are not taken.
NOTICE indicates that property damage can result if proper precautions are not taken. If more than one degree of danger is present, the warning notice representing the highest degree of danger will be used. A notice warning of injury to persons with a safety alert symbol may also include a warning relating to property damage.
Qualified Personnel
The product/system described in this documentation may be operated only by personnel qualified for the specific task in accordance with the relevant documentation, in particular its warning notices and safety instructions. Qualified personnel are those who, based on their training and experience, are capable of identifying risks and avoiding potential hazards when working with these products/systems.
Proper use of Siemens products
Note the following:
WARNING Siemens products may only be used for the applications described in the catalog and in the relevant technical documentation. If products and components from other manufacturers are used, these must be recommended or approved by Siemens. Proper transport, storage, installation, assembly, commissioning, operation and maintenance are required to ensure that the products operate safely and without any problems. The permissible ambient conditions must be complied with. The information in the relevant documentation must be observed.
Trademarks
All names identified by ® are registered trademarks of Siemens Aktiengesellschaft. The remaining trademarks in this publication may be trademarks whose use by third parties for their own purposes could violate the rights of the owner.
Disclaimer of Liability
We have reviewed the contents of this publication to ensure consistency with the hardware and software described. Since variance cannot be precluded entirely, we cannot guarantee full consistency. However, the information in this publication is reviewed regularly and any necessary corrections are included in subsequent editions.

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Introduction

Introduction to Sifinity Setup App

The Sifinity Setup app allows the commissioning engineer, service personnel, and generic users to commission Siemens chargers with their mobile devices. The Sifinity Setup app is available for both iOS and Android.

Download and install the Sifinity Setup app on your mobile device from the Google Play Store or Apple App Store.

Note
The screens used to demonstrate the functionality or operation of the app throughout the manual are of typical Android and iOS mobile devices. Actual user experience may vary depending upon the screen resolution, type, and version of the operating system. However, their intended functionality and use remain similar.

Sifinity Setup app supports English and French language. The language for Sifinity Setup app user interface is automatically selected based on the language settings of your mobile device. If the language settings of your mobile device is set to any language other than English or French, the application interface will use the default language (English).

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Introduction 1.2 Create User Account

1.2

Create User Account

Create Account (North American Users)

Perform the following procedure to register for a new user account.

1. Open the Sifinity Setup app and tap Sign up.

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Introduction 1.2 Create User Account
2. Enter the Email, Name, Company name, and tap on Sign Up.
3. You will receive an account activation Email to activate the account. For more information on how to activate the account, see Activate Account.

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Introduction 1.2 Create User Account Create Account (EU and Rest of the World Users) Perform the following procedure to register for a new user account.
1. Open the Sifinity Setup app. You will be redirected to the log in page on your browser.
2. Tap on Create one.

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Introduction 1.2 Create User Account

3. Enter the following details.
· First name · Last name · Select the organization type from the dropdown · Organization name · Select the country from the dropdown. · Email address. Select the terms and conditions checkbox and click Continue.

4. Enter your password in the Password field and click Create account.
You will be redirected to the identity verification page.

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Introduction 1.3 Activate Account
5. You will receive an account activation Email to activate the account. For more information on how to activate the account, see Activate Account (Page 9).

1.3

Activate Account

Your Sifinity Setup app user account is tied to one of the following login services.

· Login for North American users

· Siemens ID Service for EU and rest of the world users

Note
The procedure to activate your account will vary depending upon the login service that your account is configured with.

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Introduction 1.3 Activate Account
Activate Account (North American Users) To activate your account, perform the following steps.
1. Open the account activation email and click Activate account.
Note The account activation email is valid for 24 hours. Make sure to activate your account before the email expires.

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Introduction 1.3 Activate Account 2. Set a password for your account and re-enter the password to confirm. 3. Tap Activate. The account activation success message appears.
Activate Account (EU and Rest of the World Users) To activate your account, perform the following steps.
1. Open the account activation email and copy the verification code.

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Introduction 1.4 Log into Sifinity Setup App
2. Paste the verification code in the Enter the code field and click Continue. The account activation success message appears.

1.4

Log into Sifinity Setup App

Sifinity Setup app allows secure access with any of the following login services.

· Login for North American users

· Siemens ID Service for EU and rest of the world users

Note
The procedure to log into your account will vary depending upon the login service that your account is configured with.

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Introduction 1.4 Log into Sifinity Setup App Log into Sifinity Setup (North American Users) Perform the following steps to log into the Sifinity Setup app. 1. Open the Sifinity Setup app and tap Allow While Using App to grant access to your location information.
Note Sifinity Setup app requires your precise location to connect to the charger. If you do not allow Sifinity Setup app to access the precise location the first time, you must navigate to Settings on your mobile device and then to the application settings to allow these permissions.

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Introduction 1.4 Log into Sifinity Setup App
2. Enter your registered email ID and tap Continue.
3. Enter the password and tap Sign in. If multi-factor authentication is enabled for your account, complete the authentication with your certificate or smart card. If you forget your password, tap Forgot my password to reset your password. For detailed steps to reset your account password, see Reset Password (Page 16).

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Introduction 1.4 Log into Sifinity Setup App Log into Sifinity Setup (EU and Rest of the World Users) Perform the following steps to log into Sifinity Setup. 1. Open the Sifinity Setup app and tap Allow While Using App to grant access to your location information. You will be redirected to the log in page on your browser.
Note Sifinity Setup app requires your precise location to connect to the charger. If you do not allow Sifinity Setup app to access the precise location the first time, you must navigate to Settings on your mobile device and then to the application settings to allow these permissions.

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Introduction 1.5 Reset Password

2. Enter your email ID, password, and tap Login.
If you are a Siemens employee, tap Sign in with Siemens Entra ID and provide the authentication. For detailed information on various authentication methods, refer to MyID help (https://myid.siemens.com/help/).

1.5

Reset Password

Your Sifinity Setup app user account is tied to one of the following login services.

· Login for North American users

· Siemens ID Service for EU and rest of the world users

Note
The procedure to reset your account password will vary depending upon the login service that your account is configured with.

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Reset Password (North American Users) Perform the following steps to reset the password.
1. Enter your email address and tap on Remind me.

Introduction 1.5 Reset Password

2. Check your email for a password reset link and follow the instructions on the screen. If you do not see the confirmation email in your inbox, check your Spam or Junk email folders.

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Introduction 1.5 Reset Password
Reset Password (EU and Rest of the World Users) Perform the following steps to reset the password.
1. Enter your email address and tap on Send email.
2. Check your email for a password reset link and follow the instructions on the screen. If you do not see the confirmation email in your inbox, tap Resend email or check your Spam or Junk email folders.

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Commission single charger

Perform the following procedure to commission a single charger. 1. Tap Single charger on the home screen.

2. Tap Allow to let the Sifinity Setup app to access the camera of the mobile device.

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Commission single charger

Note
On iOS devices, the Sifinity Setup app requires camera access to scan the QR code. If you do not allow access, you will be directed to a page with three options:
· Allow camera access This option redirects you to your device settings, where you can manually enable camera access.
· Add charger using Wi-Fi Allows you to add a charger through Wi-Fi.
· Add charger using serial number Lets you add a charger by entering the serial number.

3. Connect to the charger by scanning the QR code, entering the serial number, or connecting to the charger’s Wi-Fi. For more information on how to connect to your charger, see Connect to the charger (Page 23).

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Commission single charger
Note On iOS devices, you are required to provide local network access permissions. When local network access permissions are allowed, you can discover and connect to devices in the same network. If prompted, tap on Allow to enable local network access to grant the local network access permissions. You can also manage the local network access permissions from the Sifinity Setup app settings. If you do not allow local network access permissions the first time, you will be redirected to a page with below options:
· Go to Settings – This option redirects you to your device settings, where you can manually enable location access.
· Continue – If you tap this option, the app will attempt to reconnect to the charger. You will be redirected back to this page if permission is not granted.
4. Verify the serial number, catalog number, and firmware version of the charger. To use RFID to authenticate charging sessions, see Activate RFID Authentication (Page 41). 5. Enter the customer’s email address that is linked to the VersiCloud account. 6. Optionally, you can assign the charger to an existing VersiCloud group using the charger group code. If no group code is entered, the charger will be assigned to a generic group and it can be reassigned to a different group from your VersiCloud account. For more information, see Charger Group Code (Page 53). 7. Tap on Select connection to proceed with the commissioning setup. To cancel the current commissioning setup, tap on Disconnect charger.

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Commission single charger
8. Configure the charger’s internet connection with any of the following connection types. · Cellular (Page 33) · Wi-Fi (Page 29) · Ethernet (Page 31)
9. After successful commissioning, Tap Finish commissioning. To share the internet connection with other chargers, tap on Set up hotspot. For more information, see Set up hotspot (Page 42).

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Commission single charger 2.1 Connect to the charger

2.1

Connect to the charger

You can add a charger to your account by any of the following methods. · Scanning the charger QR Code (Page 23) · Entering the serial number (Page 24) · Connecting to the Charger’s Wi-Fi (Page 25)

2.1.1

Scanning the Charger QR Code
Note
On iOS devices, you are required to provide local network access permissions. When local network access permissions are allowed, you can discover and connect to devices in the same network. If prompted, tap on Allow to enable local network access to grant the local network access permissions. You can also manage the local network access permissions from the Sifinity Setup app settings. If you do not allow local network access permissions the first time, you will be redirected to a page with below options: · Go to Settings – This option redirects you to your device
settings, where you can manually enable location access. · Continue – If you tap this option, the app will attempt to
reconnect to the charger. You will be redirected back to this page if permission is not granted.

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Commission single charger 2.1 Connect to the charger
Perform the following procedure to add a charger by scanning the QR code.
1. Point the camera to the QR code on the charger label. The charger label is either located at the top or on the right side of the charger. You can retry scanning the QR code or choose from the other options to connect to the charger.

2.1.2

Entering the Serial Number
Perform the following procedure to add a charger by entering the serial number.
1. Tap Add charger using serial number.

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Commission single charger 2.1 Connect to the charger
2. Enter the serial number found on the charger label and tap Add charger.

2.1.3

Connecting to the Charger Wi-Fi
Perform the following procedure to connect to the charger using Wi-Fi.
1. Tap Add charger using Wi-Fi.

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Commission single charger 2.1 Connect to the charger
2. Tap Select charger to select the charger Wi-Fi.

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Commission single charger 2.1 Connect to the charger

3. Perform the following procedure applicable for the operating system of your mobile device.

Android
a) Select the Wi-Fi network from the list. The Wi-Fi networks are arranged in a descending order based on their signal strength.
If no chargers are found, tap on Refresh to search for nearby chargers.

iOS a) Select the Wi-Fi network from the list.

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Commission single charger 2.2 Configure charger’s internet connection
Android b) Tap Connect to connect to the charger Wi-Fi.

iOS b) Tap Join to connect to the charger Wi-Fi.

Note
The Wi-Fi network name of chargers start with ‘vs-‘ followed by the serial number vsxxxxxxxxxx. If more than one charger is available to choose from, select the SSID that matches the charger’s serial number, which can be found on the label on the unit.

2.2

Configure charger’s internet connection

After the charger is connected, you can choose to configure the charger’s internet connectivity with any one of the following connection types. · Configure charger in Wi-Fi Mode (Page 29) · Configure charger in Ethernet Mode (Page 31) · Configure charger in Cellular Mode (Page 33)

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2.2.1

Commission single charger 2.2 Configure charger’s internet connection
Configure the Charger in Wi-Fi Mode
Perform the following procedure to configure the charger in Wi-Fi mode.
Note
Make sure that the router has access to the internet and check if the router has sufficient signal strength. To verify that the signal strength at the intended VersiCharge location is sufficient, use a Wi-Fi analyzer app such as “Wi-Fi Analytics” (Android) or “Network Analyzer” (iPhone) to test signal strength. If the signal strength is low, it is recommended to move the router to a closer location or use a 2.4 GHz wireless network extender to increase the range of your Wi-Fi network. The VersiCharge will NOT connect to an unsecure Wi-Fi network or a 5 GHz network. Your WiFi network must have a password and be set to the 2.4 GHz band. Make sure that the Wi-Fi network is established before powering on the charger.

1. Select Wi-Fi as connection type and tap Connect.

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Commission single charger 2.2 Configure charger’s internet connection
2. The application searches for the available Wi-Fi networks to configure to.
3. Select the Wi-Fi network to connect from the list. If the Wi-Fi network that you want to connect is not listed, select Add manually to manually add the network by entering the network SSID and password. Make sure that the network is secure and the password is correct. (Passwords are case-sensitive).

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Commission single charger 2.2 Configure charger’s internet connection
4. Enter the Wi-Fi password and tap on Start Commissioning.

2.2.2

Configure the Charger in Ethernet Mode
Perform the following procedure to configure the charger in Ethernet mode.
1. Select Ethernet as the connection type and tap Connect.

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Commission single charger 2.2 Configure charger’s internet connection
2. Select to commission with dynamic or static settings. · To continue with dynamic settings, leave the Use static setting toggle
button in the OFF position and tap on Start Commissioning. · To continue with static settings, push the Use static settings toggle button to the ON position. · For commissioning multiple chargers with an Ethernet connection, the Use static settings toggle button is automatically disabled.
3. If you are configuring with static settings, enter the IP address, subnet mask, gateway, and DNS server details and tap on Start Commissioning.

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2.2.3

Commission single charger 2.2 Configure charger’s internet connection
Configure the Charger in Cellular Mode
Perform the following procedure to configure the charger with cellular SIM cards. 1. Select Cellular as the connection type and tap Connect.

2. Choose the cellular card option to use with your charger.
· To configure your charger with the preinstalled cellular card that comes with your charger, select the Siemens carrier matching your regional specification and tap on Start Commissioning.

Instance IEC

Network Provider
Siemens Europe Vodafone

Modem Dial String
*99#

Access Point Name (APN)
emobility.siemens

Siemens USA DT *99#

· To configure your charger with a cellular card of your preference, tap Custom. For more information on registering and using a custom cellular card, see Configure the Charger in Cellular Mode with Custom SIM Card (Page 34).

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Commission single charger 2.2 Configure charger’s internet connection

2.2.4

Configure the Charger in Cellular Mode with Custom SIM Card
Perform the following procedure to configure your charger with a cellular card of your preference.
1. Select Cellular as the connection type and tap Connect.

2. Select Custom, enter the Modem dial string, APN, and tap on Start Commissioning.

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Commission single charger 2.2 Configure charger’s internet connection
Note The Modem Dial String and APN (Access Point Name) are the parameters required to connect the charger to the internet. If the modem dial string details are not included with your contact information, contact your network carrier.
Note For commissioning multiple chargers with a custom SIM card, the network provider of the SIM card for all the chargers must be the same.

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Commission Multiple Chargers

Sifinity Setup allows you to commission multiple chargers on a single go. Perform the following procedure to commission multiple chargers.

1. Tap Multiple chargers on the home screen.

2. Connect to the charger by Wi-Fi, scanning the QR code or entering the serial number. For more information on how to connect to your charger, see Connect to the charger (Page 23).

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Commission Multiple Chargers
3. Verify the serial number, catalog number, and firmware version of the charger. To use RFID to authenticate charging sessions, see Activate RFID Authentication (Page 41). 4. Enter the customer’s email address that is linked to the VersiCloud account. 5. Optionally, you can assign the charger to an existing VersiCloud group using the charger group code. If no group code is entered, the charger will be assigned to a generic group and can be reassigned to a different group from your VersiCloud account. For more information, see Charger Group Code (Page 53). 6. Tap on Select connection to proceed with the commissioning setup. To cancel the current commissioning setup, tap on Disconnect charger.
7. Configure the charger’s internet connection with any of the following connection types. · Cellular (Page 33) · Wi-Fi (Page 29) · Ethernet (Page 31)

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Commission Multiple Chargers 8. After you commission a charger, tap Add another charger.
Note The first charger must be commissioned successfully before you can apply the configuration to additional chargers. If the first charger is not commissioned, the Add Another Charger option will be disabled, and adding more chargers will not be possible.

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Commission Multiple Chargers 9. Tap OK to commission all the chargers with the same configuration.
10. Select the charger to commission. Connect to the charger by Wi-Fi, scanning the QR code or entering the serial number. For more information on how to connect to your charger, see Connect to the charger (Page 23).

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Commission Multiple Chargers 11. After commissioning all the chargers, tap Finish commissioning.

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Activate RFID Authentication

Note The procedure described in this section is only applicable to charger models shipped with the RFID authentication feature. Your backend operator can overwrite the RFID authentication feature for an OCPP backend connection.
RFID cards enable the users to authenticate the transactions.
· To activate RFID authentication, toggle the Activate RFID authentication in the Charger settings screen to the ON position.

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Set up Hotspot

Note Hotspot functionality is available only with single charger commissioning. Hotspot must be established within 10 minutes after commissioning the charger. If the hotspot is triggered after the 10 minutes timeout period, Sifinity Setup app may not be able to communicate with your charger.
You can choose to use a charger as a hotspot to share the internet with other chargers. After commissioning the charger, you must set up hotspot to enable internet sharing between the chargers. Perform the following procedure to set up hotspot.
1. Tap Set up hotspot.

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Set up Hotspot 2. Enter the hotspot SSID and password. Tap Set up hotspot.
3. After the hotspot setup is successful, tap on Finish commissioning.

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Commissioning Errors

Sifinity Setup app notifies you of connectivity issues, internal conditions, permission denial errors and errors during charger commissioning.
Commissioning errors
Note Getting errors while commissioning multiple chargers While commissioning multiple chargers, to get the error details on the Sifinity Setup app, perform the following steps. 1. Make sure that you are close to the charger. 2. Tap on Get status to fetch the error details.

Screen Notification

Error Connection to charger failed

Description Commissioning started while the charger is not connected to the Sifinity Setup app.
· Tap on Finish commissioning.

While commissioning multiple chargers, you can tap on Add another charger after the first charger was commissioned successfully.
· Power cycle the charger. After powering on, the charger should enter AP mode (Access Point mode). You can verify this using the LED indicators on the charger, which may take up to five minutes. If the charger has power but is not in Access Point mode, note any other notifications on the charger display. If the notification shown on the charger display does not correspond to the expected current state, see Wi-Fi LED Notification Types (Page 54).
· Establish a connection to the charger and try commissioning again. See Connect to the charger (Page 23).

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Commissioning Errors

Commissioning could not be initiated

Charger is not connected to the Sifinity Setup app or turned off while the commissioning process was initiated.
· Tap on Finish commissioning.

Cloud status could not be fetched

Unable to fetch the status from VersiCloud or the charger is not in AP mode after unsuccessful commissioning.
· Log into your VersiCloud account.
· Verify if the commissioning status is successful. If the commissioning is not successful, establish a connection to the charger and try commissioning again. See Connect to the charger (Page 23).

Alternatively, check the LED indicators on the chargers to verify the commissioning status. See Wi-Fi LED Notification Types (Page 54) for more information.

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Commissioning Errors

Unable to fetch cloud status due to location permissions
Internal error

Sifinity Setup app could not fetch the VersiCloud status while the device location permissions are disabled.
· Tap on Finish commissioning.
While commissioning multiple chargers, you can tap on Add another charger after the first charger was commissioned successfully.
· Enable device location permissions. Navigate to the settings on your mobile device and then to Sifinity Setup app settings to allow the Sifinity Setup app to access the location information.
· Power cycle the charger. After powering on, the charger should enter AP mode (Access Point mode). You can verify this using the LED indicators on the charger, which may take up to five minutes. If the charger has power but is not in Access Point mode, note any other notifications on the charger display. If the notification shown on the charger display does not correspond to the expected current state, see Wi-Fi LED Notification Types (Page 54).
· Establish a connection to the charger and try commissioning again. See Connect to the charger (Page 23).
An Internal error occurred.
· Tap on Finish commissioning.
While commissioning multiple chargers, you can tap on Add another charger after the first charger was commissioned successfully.
· Power cycle the charger. After powering on, the charger should enter AP mode (Access Point mode). You can verify this using the LED indicators on the charger, which may take up to five minutes. If the charger has power but is not in Access Point mode, note any other notifications on the charger display. If the notification shown on the charger display does not correspond to the expected current state, see Wi-Fi LED Notification Types (Page 54).
· Establish a connection to the charger and try commissioning again. See Connect to the charger (Page 23).

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Commissioning Errors

Unable to detect SIM Could not acquire IP address

Charger SIM is not inserted while trying to configure the charger’s internet with cellular mode.
· Verify if the SIM card is properly inserted into the slot.
· Tap on Finish commissioning.
While commissioning multiple chargers, you can tap on Add another charger after the first charger was commissioned successfully.
· Check if the Modem dial string and APN are correct.
· Power cycle the charger. After powering on, the charger should enter AP mode (Access Point mode). You can verify this using the LED indicators on the charger, which may take up to five minutes. If the charger has power but is not in Access Point mode, note any other notifications on the charger display. If the notification shown on the charger display does not correspond to the expected current state, see Wi-Fi LED Notification Types (Page 54).
· Establish a connection to the charger and try commissioning again. See Connect to the charger (Page 23).
LAN is not configured properly, or the entered IP address is incorrect.
· Tap on Finish commissioning.
While commissioning multiple chargers, you can tap on Add another charger after the first charger was commissioned successfully.
· Check if the LAN connected properly and verify if the IP address is correct.
· Power cycle the charger. After powering on, the charger should enter AP mode (Access Point mode). You can verify this using the LED indicators on the charger, which may take up to five minutes. If the charger has power but is not in Access Point mode, note any other notifications on the charger display. If the notification shown on the charger display does not correspond to the expected current state, see Wi-Fi LED Notification Types (Page 54).
· Establish a connection to the charger and try commissioning again. See Connect to the charger (Page 23).

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Commissioning Errors

Unable to connect to the router

LAN connection configuration is incorrect.
· Tap on Finish commissioning.
While commissioning multiple chargers, you can tap on Add another charger after the first charger was commissioned successfully. · Check the router settings and make sure that the router has access to the internet and check if the router has sufficient signal strength. · Try commissioning the charger again.

The charger is not able to communicate with Sifinity Setup app.

To make sure that the charge is able to communicate with the Sifinity Setup app, perform the following procedure.
· Log into your VersiCloud account.
· Ensure that the charger is available by checking its status in VersiCloud.
· Go to your charger and tap Get status in Sifnity Setup app.

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Commissioning Errors

Cloud status could not be fetched for one or more chargers.

The charger status could not be fetched from VersiCloud. Additionally, the charger is not in AP mode after unsuccessful commissioning. To resolve this, perform the following procedure:
· Log into your VersiCloud account.
· Verify if the commissioning status is successful. If the commissioning is not successful, establish a connection to the charger and try commissioning again. See Connect to the charger (Page 23).
If commissioning remains unsuccessful after multiple attempts, one or more selected chargers may be in AP mode (Access Point Mode) and unable to communicate with the Sifinity Setup app. The charger status will not be displayed in the Sifinity Setup app. To verify if the charger is in AP mode, perform the following procedure:
· Log into your VersiCloud account.
· View the charger status in VersiCloud.

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Commissioning Errors

Other Errors
Screen Notification

Error No internet connection

Description
Check your internet connection and try commissioning again.

Connection to the charger failed

Sifinity Setup app could not connect to your charger.
· Tap on Go back. · Make sure that the charger is in AP mode. · Establish a connection to the charger and try com-
missioning again. See Connect to the charger (Page 23).

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Commissioning Errors

Screen Notification

Error Enable location permission

Description Location permissions have not been granted.
· Navigate to the settings on your mobile device and then to the Sifinity Setup app settings to allow the Sifinity Setup app to access the location information.
· Try commissioning the charger again.

Hotspot setup failed

Hotspot could not be setup. Follow the procedure below to add a charger without a hotspot.
· To proceed, tap Add charger without hotspot.

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Side Navigation Panel

You can perform the following functions from the Side Navigation Panel.
· View profile information. · Navigate to the home screen. · Navigate to the about page. Tap on About to view corporate information,
privacy notice, terms of use and third-party licenses. · Get help on using the Sifinity Setup app and access the user manual. You
can also access the VersiCharge documentation here.

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Charger Group Code

The chargers in a customer organization can be grouped into different clusters based on the business requirements. Charger group code is an identifier for the cluster of chargers that are grouped.
When a charger is assigned to a group, the charger is configured as per the parameters of the group.
Currently, the following predefined public groups are available for VersiCharge chargers.

Group name DepotFinity EVGateway Noodoe

defaultus evgateway noodoe

Group code

Note
To create a new group or obtain specific group code details, contact the Siemens support team.

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Wi-Fi LED Notification Types

The status of the charger can be monitored by the LED color of the Wi-Fi icon shown on the charger display.
The different Wi-Fi LED notification types for chargers with firmware version prior to 2.135 are listed in the following table.

Description of Sequence Software loading Software running Charger in Access Point (AP) mode Receiving connection credentials Received connection credentials Connecting to network Connected to network Connecting to VersiCloud Connected to network, registered, and connected to VersiCloud

LED Color Red Blinking Yellow Blinking White Blinking White Blinking Green Blinking Green Blinking Green Steady Blue Blinking White Steady

The different Wi-Fi LED notification types for chargers with firmware version 2.135 and higher are listed in the following table.

LED Display

Description Green color.
Status LED lights up.

Charger Status The charger is ready for operation.

Blue color.

Charging in progress.

Status LED ascending.

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Wi-Fi LED Notification Types

LED Display

Description Blue color.
Status LED lights up.

Charger Status
Charging has been ended or stopped by the electric vehicle.

Red color.
Status LED lights up.

Charger fault.

Yellow color.
Status LED lights up.

Charging interrupted by charger, such as by local load management, OCPP or VersiCloud.

Yellow color. Status LED pulses.

The electric vehicle is not ready to charge.
User interaction is required (authentication or plugging of charging cable).

Yellow color.
Status LED ascending and descending.

The authentication process is running and the charger is waiting for charging to start.

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Wi-Fi LED Notification Types

LED Display

Description Orange color.

Charger Status Booting after the restart.

Status LED pulses, increasing in segments.

Purple color.

Updating the firmware.

Status LED ascending and descending.

Purple color.
Status LED pulses, increasing in segments.

After the restart, press and hold the touch button for 15 seconds to perform the reset to factory settings.

Purple color.

RFID management mode

Two LEDs of the

In this mode, you can switch the RFID function

status LED light up on or off and add or remove RFID cards.

Green and purple coor.
Three LEDs light up green.

Uncommissioned mode
The charger is ready for charging, but commissioning has not completed yet.

The top LED pulses purple.

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Wi-Fi LED Notification Types 9.1 Operating and Fault Light States Prior to Firmware Version 2.135

9.1

Operating and Fault Light States Prior to Firmware Version 2.135

The following table provides information on the operating and fault light states displayed on the charger display for firmware versions prior to 2.135.

Display

Description Charger is ready for operation

Action

Vehicle connected

Charging in progress

After switch-on, the charger will Connect PC or mobile device for

go to Access Point mode

commissioning

No Wi-Fi reception

Check the router

Charger is connected to router. Boost the Wi-Fi. Weak Wi-Fi.
Charger is connected to router. Strong Wi-Fi.
Attempting to connect to VersiCloud.

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Wi-Fi LED Notification Types 9.1 Operating and Fault Light States Prior to Firmware Version 2.135

Display

Description
Ready for operation (With successful connection and registration in VersiCloud)

Action

Paused/Stop RFID enabled

Authenticate via RFID/Modbus/OCPP

2 h delay

Wait until charging process starts.

4 h delay

Wait until charging process starts.

6 h delay

Wait until charging process starts.

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Wi-Fi LED Notification Types 9.2 Operating and Fault Light States Prior to Firmware Version 2.135 and Higher

Display

Description 8 h delay

Action
Wait until charging process starts.

Press the Touch button for 5 seconds for maximum charging power

Power presetting is set to the maximum for the charging process. Note: Function is inactive with an existing OCPP connection.

9.2

Operating and Fault Light States Prior to Firmware Version 2.135

and Higher

The following table provides information on the operating and fault light states displayed on the charger display for firmware version 2.135 and higher.

LED Display

Description

Charger Status

Status LED Power lights up white The charger is switched on.

Status LED Vehicle connected lights up white

The electric vehicle is connected.

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Wi-Fi LED Notification Types 9.2 Operating and Fault Light States Prior to Firmware Version 2.135 and Higher

LED Display

Description

Charger Status

Status LED Charging active lights Charging in progress. up white

Status LED Authentication lights up white

Option 1: OFF = Authentication function disabled
Option 2: ON = Authentication function enabled

Status LED Error lights up red Charger fault

Press and hold the touch button · If the charger is in an error state, press the touch button once to reset the device.
· When using an Admin card in uncommissioned mode, press the touch button to switch the RFID on or off.
· After the restart, press and hold the touch button for 15 seconds to reset the charger to factory settings

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FAQs

10.1

How do I Connect the Charger to the Sifinity Setup app?
On iOS devices, you are required to provide local network access permissions. When local network access permissions are allowed, you can discover and connect to devices in the same network. If prompted, tap on Allow to enable local network access to grant the local network access permissions.
When local network permissions are not allowed during the charger setup procedure, your charger cannot communicate with the Sifinity Setup app. You can also enable the local network access permissions by clicking Go to settings. Follow the below procedure if the issue persists.
1. Uninstall the Sifinity Setup app.
2. Restart your mobile device.
3. Reinstall the Sifinity Setup app.

10.2

Are there any limits to the number of chargers I can add while commissioning multiple chargers?
There is no limit to the number of chargers you can add while commissioning multiple chargers.

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Glossary

AP Access Point

DNS

Domain Name System

North America Refers to the United States, Canada and Mexico

OS Operating System

RFID

Radio Frequency Identification

Wi-Fi

Wireless Fidelity

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Documents / Resources

SIEMENS A5E53426163-AD Sifinity Setup App [pdf] User Manual
A5E53426163-AD Sifinity Setup App, A5E53426163-AD, Sifinity Setup App, Setup App, App

References

User Manual

SIEMENS A5E53426163-AD Sifinity Setup App

Product Usage Instructions

Legal information

Introduction

Commission single charger

Commission Multiple Chargers

Set up Hotspot

Commissioning Errors

Side Navigation Panel

Wi-Fi LED Notification Types

FAQs

Documents / Resources

References

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