Start at the upper left wall
Open the cabinet and look for the identification label on the inside left wall. True’s parts store describes a gray label in the upper left area.
True’s cabinet-label guideCommercial refrigeration · manufacturer records
True Manufacturing
serial number lookup
Start with the serial number on your True refrigerator or freezer cabinet. Check available manufacturer records, then find the instructions for your model.
Check the equipment record
Enter your serial number
Copy the cabinet serial exactly, including any leading zeros. The model name is a separate entry on the same label.
Have an older cabinet?
You can try its serial here. Historical record availability varies. Check the full model and serial on the cabinet label; a clear label photograph can help with identification.
Contact True supportRead the cabinet label
Where is the serial number?
Locations can vary by product.
Some labels are on the right
True notes that the serial label can occasionally be on the inside right wall. Check your model’s manual if the label is not in either usual location.
True’s label-location guidanceCopy the model and serial
Use the cabinet’s identification label. A compressor or other replacement component has its own identification and is not the cabinet serial requested by this lookup.
True product support FAQCabinet resources
Documents and support
Use the full model printed on the equipment label.
Manuals, diagrams & help
True service & installation manuals
Choose the manual for the full model on your label. For unresolved identification or warranty questions, provide that model and cabinet serial to True.
Contact the manufacturerManufacturer guidance reviewed October 16, 2026. Manuals+ is independent of True Manufacturing. Warranty eligibility is determined by True and the applicable warranty terms.
Understanding your result
True serial number questions
Can I work out the manufacture date from the digits?
We have not verified a universal published date formula for True cabinet serial numbers. This page checks the manufacturer’s available record rather than guessing a date from part of the number. If a date is returned, read its label carefully: a production date, shipment date and warranty date can refer to different events.
Will the lookup identify my exact model?
A manufacturer record may identify the cabinet model. When a model is available, the result links to a True model manual search. You can also enter the model printed on your cabinet as an optional manual-search fallback.
What if the serial is not found or the service is unavailable?
Check the cabinet label for missing digits and leading zeros, then try the lookup again. A missing record is different from a temporary service failure; neither result proves a particular age or that the product is inauthentic. For older or unusual units, send the full label details to True support.
Is a warranty result a guarantee of free service?
No. Warranty periods, parts, labor, geography, purchase history and claim requirements can differ. Confirm eligibility with True before arranging warranty work, using the cabinet serial and any required purchase records.
Can I share my lookup?
After a lookup, use “Copy share link” to save this page with the serial number and optional model in the URL fragment. Anyone with that link can see those details and repeat the manufacturer lookup.