SEAGATE Ultra Touch USB 3.0 External SSD
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Introduction
Seagate Ultra Touch is the ultimate way to store photos, videos, and music from your computer or compatible Android device.
For common questions and answers about your drive, see Frequently Asked Questions or visit Seagate customer support.
Box content
- Seagate Ultra Touch
- USB-A (USB 3.0 & 2.0) cable
- USB-C adapter
Important —Save your packaging. If you experience problems with your device and want to exchange it, the device must be returned in its original packaging.
Minimum system requirements
Ports
Connect your Seagate Ultra Touch to a computer with a USB-A (USB 3.0 or 2.0) or USB-C port. You can also connect Seagate Ultra Touch to compatible Android mobile devices with a USB-C port. Use the included adapter for the USB-C connection.
Operating system
- Windows® 7 or higher
- macOS® 10.12 or higher
- Android 8.0 or higher
Minimum free disk space
- 600MB recommended
Getting Started
Register Seagate Ultra Touch and start backing up files from your PC/Mac computers and compatible Android mobile devices.
PC/Mac computers
Connect Ultra Touch to your computer and use Seagate Toolkit to sync folders, so your files are available in both places. Let Toolkit automatically copy files you’ve deleted to the archive folder on Ultra Touch to prevent lost data.
Android mobile devices
Connect Ultra Touch to a compatible Android mobile device and use the Seagate Mobile Touch app to easily back up, move, copy, and delete files on Ultra Touch and your mobile device. Click here for a list of compatible Android devices.
PC/Mac computers
Connect the USB cable
Before connecting Ultra Touch, confirm the type of USB port on your computer.
USB-A port
Use the Micro B to USB-A cable if your computer has a USB-A port.
USB-C port
If your computer has a USB-C port, use the Micro B to USB-A cable with the USB-C adapter.
Set up Seagate Ultra Touch
The setup process lets you:
- Register Ultra Touch
Get the most from your drive with easy access to information and support. - Install Toolkit on your computer
Sync folders and files between your computer and Seagate Ultra Touch.
Learn more about Toolkit
For details on Toolkit features, see the Toolkit user manual.
Your computer must be connected to the internet to install and run Toolkit.
Start here
Using a file manager such as Finder or File Explorer, open Ultra Touch and launch Start Here Win or Start Here Mac.
Register your device
On the Sign Up page, click Register using your PC or Mac. Enter your information and click Register.
Download Toolkit
At the prompt, click the Download button.
Install Toolkit
Using a file manager such as Finder or File Explorer, go to the folder where you receive downloads.
Click on the SeagateToolkit.exe file to launch the application.
Open the SeagateToolkit.zip file. Click on the Seagate Toolkit Installer to launch the application.
Android mobile devices
Your Android mobile device must be connected to the internet to start the setup process.
Download Seagate Mobile Touch
On your Android mobile device, go to the Google Play Store and download the Seagate Mobile Touch app.
Alternatively, scan the following QR code using your Android device to open the Google Play Store:
Connect your Android mobile device
Open Seagate Mobile Touch
Once you’ve downloaded Mobile Touch and connected Seagate Ultra Touch to your Android mobile device, open the app and follow the onscreen instructions to register the drive and begin backing up files.
Learn more about Seagate Mobile Touch
For details on Mobile Touch features, see the Seagate Mobile Touch user manual.
Safely Remove Seagate Ultra Touch From Your Computer and Android Mobile Device
Always eject a storage drive from your computer before physically disconnecting it. Your computer must perform filing and housekeeping operations on the drive before it is removed. If you unplug the drive without using the operating system’s software, your files can become corrupt or damaged.
Windows
Use the Safely Remove tool to eject a device.
- Click the Safely Remove icon in your Windows System Tray to view the devices you can eject.
- If you don’t see the Safely Remove Hardware icon, click the Show hidden icons arrow in the system tray to display all icons in the notification area.
- In the list of devices, choose the device you want to eject. Windows displays a notification when it is safe to remove the device.
- Disconnect the device from the computer.
Mac
There are several ways you can eject your device from a Mac. See below for two options.
Eject via Finder window
- Open a Finder window.
- On the sidebar, go to Devices and locate the drive you want to eject. Click the eject symbol to the right of the drive name.
- Once the device disappears from the sidebar or, the Finder window closes, you can disconnect the interface cable from your Mac.
Eject via Desktop
- Select the desktop icon for your device and drag it to the Trash.
- When the device icon is no longer visible on your desktop, you can physically disconnect the device from your Mac.
Android
Eject via Seagate Mobile Touch
You can eject the drive using the Seagate Mobile Touch app.
- Tap the Navigation icon.
- Tap the Eject icon next to Seagate Ultra Touch.
Optional Formatting and Partitioning
Seagate Ultra Touch is preformatted exFAT for compatibility with both PC/Mac computers and Android mobile devices. If you use the drive with only one type of computer, you can optimize file copy performance by formatting the drive in the native file system for your operating system—NTFS for Windows or HFS+ for macOS. If you also use the drive with Android, make certain to use a compatible format such as exFAT.
About file system formats
- NTFS—The native file system for Windows. macOS can read NTFS volumes but cannot natively write to them. NTFS is not recommended for connections to compatible Android mobile devices.
- Mac OS Extended (HFS+)—An Apple file system optimized for macOS 10.12 and earlier. This file system remains the best option for external hard drives and is the only format compatible with Time Machine. Windows cannot natively read or write to HFS+ (journaled) volumes. HFS+ is not recommended for connections to compatible Android mobile devices.
- APFS (Apple File System)—An Apple file system optimized for solid state drives (SSDs) and flash-based storage systems. Note the following restrictions:
- You cannot use an APFS-formatted disk as your Time Machine backup drive. Format Seagate Ultra Touch to HFS+ if you intend to use it with Time Machine.
- APFS is only supported on macOS 10.13 or later.
- APFS is not recommended for connections to compatible Android mobile devices.
- exFAT—Compatible with macOS and Windows. exFAT is not a journaled file system, which means it can be more susceptible to data corruption when errors occur or the drive is not disconnected properly from the computer.
- FAT32—Compatible with macOS and Windows. However, FAT32 is a legacy file system designed for low capacity hard drives and it is not recommended for modern hard drives or operating systems. A FAT32 partition can reach up to 32GB when formatted on a Windows PC.
How to choose the file system format
Use NTFS if:
- You connect the storage device to Windows computers, and you don’t need to allow a Mac to write to the disk. NTFS is not recommended for connections to compatible Android mobile devices.
Use HFS+ if:
- You connect the storage device to Mac computers, and you don’t need to allow a Windows computer to read or write to the disk. HFS+ is the only format compatible with Time Machine. HFS+ is not recommended for connections to compatible Android mobile devices.
Use APFS if:
- You connect the storage device to Mac computers, and you don’t need to allow a Windows computer to read or write to the disk. Do not use APFS if you intend to use Seagate Ultra Touch with Time Machine, or if your computer is not running macOS 10.13 or later. APFS is not recommended for connections to compatible Android mobile devices.
Use exFAT if:
- You need to allow both Mac and Windows computers to read and write to the disk. exFAT is recommended when connecting to compatible Android devices.
You can use FAT32 if:
- You connect the storage device to older Windows and Mac computers. FAT32 is not recommended for modern operating systems and computers.
Manual formatting
Use the steps below to manually format and partition a storage device.
Formatting erases everything on the storage device. Seagate highly recommends that you back up all data on your storage device before performing the steps below. Seagate is not responsible for any data lost due to formatting, partitioning, or using a Seagate storage device.
Mac
macOS version 10.11 and later
- Open the Finder and go to Applications > Utilities > Disk Utility.
- In the sidebar to the left, select your Seagate Ultra Touch.
macOS starting version 10.13—Make sure to select the disk and not just the volume. If you don’t see two entries listed in the sidebar, change the view in disk utility to show both the drive and the volume. The view button is in the upper left side of the Disk Utility window. Change the view to Show All Devices. This feature was introduced in macOS 10.13 and is not available in 10.11 or 10.12.
- Select Erase.
- A dialog box opens. Enter a name for the drive. This will be the name displayed when the drive mounts.
- For Format, select OS X Extended (Journaled).
- For Scheme, select GUID Partition Map.
- Click Erase.
- Disk Utility formats the drive. When it’s finished, click Done.
Windows
- Make sure the storage device is connected to and mounted on the computer.
- Go to Search and then type diskmgmt.msc. In the search results, double-click Disk Management.
- From the list of storage devices in the middle of the Disk Management window, locate your Seagate device.
- The partition must be available to format. If it is currently formatted, right click on the partition and then choose Delete.
- To create a new partition, right click on the volume and select New Simple Volume. Follow the on-screen instructions when the New Simple Volume Wizard appears.
Regulatory Compliance
- Product Name Seagate Ultra Touch
- Regulatory Model Number SRD0FV1
China RoHS 2
China RoHS 2 refers to the Ministry of Industry and Information Technology Order No. 32, effective July 1, 2016, titled Management Methods for the Restriction of the Use of Hazardous Substances in Electrical and Electronic Products. To comply with China RoHS 2, we determined this product’s Environmental Protection Use Period (EPUP) to be 20 years in accordance with the Marking for the Restricted Use of Hazardous Substances in Electronic and Electrical Products, SJT 11364-2014.
Taiwan RoHS
Taiwan RoHS refers to the Taiwan Bureau of Standards, Metrology and Inspection’s (BSMI’s) requirements in standard CNS 15663, Guidance to reduction of the restricted chemical substances in electrical and electronic equipment. Beginning on January 1, 2018, Seagate products must comply with the “Marking of presence” requirements in Section 5 of CNS 15663. This product is Taiwan RoHS compliant. The following table meets the Section 5 “Marking of presence” requirements.
Downloaded from thelostmanual.org
Frequently Asked Questions
For help setting up and using Seagate Ultra Touch, review the frequently asked questions below. For additional support resources, go to Seagate customer support.
All users
Problem: My file transfers are too slow
Are both ends of the USB cable firmly attached?
Review troubleshooting tips for cable connections below: Check both ends of the USB cable and make sure that they are fully seated in their respective ports. Try disconnecting the cable, waiting 10 seconds, and then reconnecting it. Try a different USB cable.
Is the device connected to a Hi-Speed USB 2.0 port on your computer or hub?
If your device is connected to a Hi-Speed 2.0 port or hub, the inferior performance is normal. Seagate Ultra Touch performance will improve when it is connected to a SuperSpeed USB 3.0 port. Otherwise, the device operates at slower USB transfer rates.
Are there other USB devices connected to the same port or hub?
Disconnect other USB devices and see if the devices performance improves.
Problem: I have an older computer with USB 2.0 ports
Will my devices USB 3.0 cable work with my computer’s USB 2.0 port?
Yes, the cable end that plugs into the computer (USB Type A) is compatible with both USB 3.0 and USB 2.0. However, the transfer rates are much slower with USB 2.0.
Problem: I must use a USB hub for my USB devices
Can I use my device with a USB hub?
Yes, the device can be connected to a USB hub. If you use a hub and encounter detection problems, slower than normal transfer rates, random disconnection from your computer or other unusual issues, try connecting the device directly to the computer’s USB port. Some USB hubs are less than efficient with power management, which can be problematic for connected devices. In such a case, consider trying a powered USB hub that includes a power cable. Please note that USB 2.0 hubs limit your device’s transfer rates to USB 2.0 speeds.
Problem: The provided USB cables are too short
Can I use my device with a longer cable?
Yes, provided it is certified according to USB standards. However, Seagate recommends using the cable shipped with your device for the best results. If you use a longer cable and experience problems with detection, transfer rates or disconnection, use the original cable included with your device. Note—The USB-C adapter included with Seagate Ultra Touch has not been tested with third-party USB cables and may not be compatible.
Problem: I’m receiving file transfer error messages
Windows
Problem: The device icon doesn’t appear in Computer
User ManualUltra Touch USB 3.0 External SSD, Touch USB 3.0 External SSD, USB 3.0 External SSD, External SSD, SSD
References
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