SAMSUNG Galaxy Fix Plus Program User Guide

1.1 The Samsung Galaxy Fix+ Program (“Program”) is organized by Samsung Malaysia Electronics (SME) Sdn Bhd [Company No. 200301026766(629186-D)] (“Samsung”), for model Galaxy S series (“Product”). These terms and conditions are the terms and conditions that apply to the Program (“Terms and Conditions”).
1.2 The program applies to purchases on the Official Samsung Online Endless Aisle (EA) store through Samsung Authorised Service.
1.3 Customer agrees to comply with all the terms and conditions. The scope of these Terms and Conditions is limited to Samsung’s role of organizing this Program only.

Eligibility

2.1 The Program is open to all customers of 18 years and above (“Customer”).

Participating Service Partners (“Service Centre”)

3.1 The authorized service centers listed in the Appendix are eligible to participate in the Samsung Online EA and the Samsung Galaxy Fix+ Program. The number of authorized service centers is subject to change at any time according to Samsung policy.

Program Mechanism

By participating in the Program, Customer will be eligible for the following:
4.1 This Program is a one-time Out of Warranty Service Pack to below Supported Models and the package stated therein.

4.2 To enjoy benefits under this program, the customer must follow the steps below:
Step 1: Customer searches repair cost estimator via Samsung Support Page.
Step 2: Upon recommendation by S.com, the customer shall visit an Authorized Service Center for a free-of-charge diagnostic and to claim the service pack benefit.
Step 3: Customer walks in to ASC for FOC diagnosis and receives repair quotation.
Step 4: Customer agrees to repair quotation and purchases the program.
Step 5: ASC proceeds with repair and notifies SME to register the service pack.
Step 6: ASC repair is completed and customer is informed for device collection.
4.3 This program only covers Product repairs for damage to the screen, which includes functional and physical damage as follows:
a. Cracked screen
b. Broken screen
c. Greenline
d. Dead screen
e. Dot pixel
4.4 The Service Center will inform the customer of the repair status and any repair costs arising from this program.
4.5 If additional defects unrelated to the screen, or price changes, are found during the repair process, the Service Center will notify the customer. Any additional parts required will incur extra charges. If the customer approves, these repairs will be handled under a new service order after the screen repair is completed.
4.6 Refunds and cancellations are not permitted once the Program has been purchased.
4.7 The repair completion time is subject to parts availability at the time of service. Customer is to check the availability of the parts at the participating store at the point of sale.
4.8 Upon completion of the repair, the customer will receive a 3-month extended warranty on the repaired screen part, effective from the date of goods delivery.
4.9 Customer must redeem the purchase package within 14 days from the date of purchase.
4.10 This program cannot be combined with other promotions, vouchers, coupons and / or discounts.
4.11 This program cannot be transferred to another party and/or moved to another Samsung device.
4.12 This program does not apply to or cover the following conditions of the customer device:
a. Products that are counterfeit and not manufactured by Samsung
b. Overseas Samsung devices, unless the device specifications match the Malaysia device
c. Claims made after the 14-day claim/use period has ended
d. Fraud, attempted fraud, or failure to disclose changes to the Product that affect eligibility under this Program
4.13 Repairs can only be performed at participating stores.

Payment

5.1 Customer acknowledges, understands and agrees that all transactions are between Customer and Samsung only.

Limitation of Liability

6.1 Samsung uses its reasonable effort to keep its site safe, secure, and functioning properly, but Samsung does not guarantee the continuous operation of or access to this site.
6.2 Customer agrees that he/she is making use of this site at his/her own risk, and that it is being provided to Customer on an “AS IS” and “AS AVAILABLE” basis.
6.3 To the extent permitted by applicable law, Samsung excludes all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
6.4 Customer shall assume full responsibility in case of any accident, damage or claim resulting from participating in this Program.
6.5 Customer shall be deemed to be able to perform legally binding contract upon his/her submission of the mobile device and there shall not be any refund or costs whatsoever arising from his/her violation of the minimum age stated herein.
6.6 Customer shall ensure all the data in the Device has been fully backed up before handing the Device for diagnosis/repair. The Service Centre shall not be responsible for any data loss, destruction or corruption of data during the inspection/repair process.
6.7 Customer should collect the repaired Device within thirty (30) days from the date of repair completion notification. The Service Centre reserves its right to dispose and/or handle the Device without further notice and liability to the Customer where the Customer fails to collect the Device within the stipulated timeframe intended for collection.

General

7.1 In the event Customer has queries with regard to this Program, please call Samsung Consumer Service at 1-800-88-9999.
7.2 By participating in this Program, Customer fully and unconditionally agrees to and accepts the Terms and Conditions stated herein and the decisions of Samsung on every aspect of this Program shall be final and binding.
7.3 This Program is not valid in conjunction with other programs, promotions, vouchers or discounts.
7.4 All pictures and/or images of the Promotional Products found in any advertising and marketing materials are for illustration purposes only and actual item or colour may vary.
7.5 Samsung reserves the right to amend these Terms and Conditions without prior notice to the extent permitted by law. Changes to the Terms and Conditions shall become effective as soon as they are displayed on Samsung’s website.
7.6 Samsung and/or Service Centre reserves the right to cancel any repair service without any prior notice. For the avoidance of doubt, any cancellation of repair service will not entitle the Customer to any compensation against Samsung and/or Service Centre for any losses or damages directly or indirectly that may be suffered or incurred by the Customer as a result of the cancellation.
7.7 In the event of any electronic, computer, operational and/or technical error affecting the details or pricing of repair or any Program on the website, Samsung or Service Centre reserves the absolute rights to rectify such error and/or cancel any transaction which has been entered into in reliance of the said error.
7.8 Samsung shall not be liable in any way for any costs, expenses, damages, liability or injury arising out of or in any way connected with the Program.
7.9 In case of any dispute, Samsung reserves the right to make the final decision. Samsung’s decision is final and no further correspondence or appeal will be entertained.
7.10 For the Program, Samsung may collect consumers information including personal information in the form of, among others, survey forms, (whether on our own or by appointed service provider) taken during the Program. By participating in the Program, you agree that the collection of such information will be processed, handled and used in accordance with the Samsung Privacy Policy at http://www.samsung.com/my/info/privacy.html.
7.11 In the event of inconsistencies between the Terms and Conditions found elsewhere with regard to this Program (if any) and the Terms and Conditions herein, the latter shall prevail.
7.12 The Terms and Conditions of the Program shall be governed by and interpreted in accordance with Malaysian law and the parties submit to the exclusive jurisdiction of the Malaysian courts.
7.13 Samsung and/or Authorized Service Centers that collaborate with Samsung have the right to cancel transactions that are indicated as invalid and/or violate the Terms and Conditions of this Program.

Data & Privacy

8.1 Customers must remove SIM and memory cards before the device pickup.
8.2 Customer shall remove all Customer’s data, including downloaded Applications (“Apps”) before submitting the Product for diagnosis/repair. In the event Customer chooses not to do so, Customer shall back up all Customer’s data and ensure they are fully logged out from the Apps. The Service Centre and Samsung shall not be liable in any way for any data security concerns or data loss.
8.3 Customers are advised to enable Maintenance Mode. More information is available at https://www.samsung.com/my/support/maintenance-mode/.

Customer’s Covenants

Customers covenant not to do any of the following:

9.1 To submit fraudulent orders, or false, inaccurate, misleading, defamatory, or libelous information;
9.2 To distribute viruses or any other technologies that may harm Samsung, or the interests or property of other users;
9.3 To export the unit purchased except in compliance with the export control laws of relevant jurisdictions and in accordance with posted rules and restrictions;
9.4 In the event that Samsung suspects or discovers that the Customer is abusing this Promotion and/or Samsung in any of the ways mentioned above or otherwise, Samsung may, at our sole discretion, take necessary steps to prevent and mitigate such abuse such as limiting, suspending, or terminating the Customer’s user account(s) and access to this site, delaying or removing hosted content, removing any special status associated with Customer account(s), reducing or eliminating any discounts, and taking technical and/or legal steps to prevent Customer from using this site.

Appendix