To program the Wireless Callbox Transmitter, follow the
instructions provided in the manual under the “Programming”
section. This includes setting frequency and tone codes, recording
voice messages, and configuring various features.

Installation and Battery Replacement

For installation and battery replacement, refer to the manual’s
“Installation / Replacement of Batteries” section. Make sure to
follow the guidelines provided to ensure proper functioning of the
device.

Care and Maintenance

It is important to regularly maintain the Wireless Callbox
Transmitter. Follow the care and maintenance instructions outlined
in the manual to prolong the lifespan of the product.

FAQ

How do I program frequency and tone codes?

To program frequency and tone codes, refer to the “Field
Programming” section in the manual. It provides step-by-step
instructions on how to set these codes for your specific needs.

How can I record voice messages using the on-board
microphone?

To record voice messages using the on-board microphone, follow
the detailed steps mentioned in the “How to Record Voice Messages
with the On-board Microphone” section of the manual.

“`

View Fullscreen

Quick Assist ® with Field Programming
Rev 3
WIRELESS CALLBOX TRANSMITTER USER MANUAL
________________________________________________________________________________________________________________________

General Information

Page

WHAT THIS MANUAL COVERS ……………………………………………….1

GENERAL INFORMATION ………………………………………………………1

QUICK ASSIST® FEATURES …………………………………………………..1

QUICK ASSIST® MODELS AND FREQUENCIES ……………………………1

PLEASE NOTE THE FOLLOWING WITH REGARD TO RF EXPOSURE

FOR THIS PRODUCT…………………………………………………………….2

FREQUENTLY ASKED QUESTIONS ABOUT QUICK ASSIST®

PROGRAMMING………………………………………………………………….3

INSTALLING THE QUICK ASSIST® ……………………………………………4

INSTALLATION / REPLACEMENT OF BATTERIES………………………….4

AUTOMATIC LOW BATTERY ALERT MESSAGE …………………………..4

IDENTIFICATION OF QUICK ASSIST® CONTROLS AND CONNECTORS 5

FIG-1: Controls & Connectors ………………………………………..5

CARE AND MAINTENANCE…………………………………………………….6

IMPORTANT SAFETY INFORMATION ………………………………………..6

RQA-151M DISCLAIMER……………………………………………………..6

RQA-451-CANADA-GMRS DISCLAIMER ……………………………….6

Field Programming

Page

QUICK ASSIST® FIELD PROGRAMMING OVERVIEW …………………….7

HOW TO FIELD PROGRAM FREQUENCY AND TONE CODES ………….8

TABLE 1: PROGRAMMABLE USA FREQUENCY CODES …………….9

TABLE 1: PROGRAMMABLE CANADIAN FREQUENCY CODES ……10

TABLE 2: PROGRAMMABLE QC TONE CODES ……………………..10

TABLE 3: PROGRAMMABLE DIGITAL DQC TONE CODES ………..10

HOW TO FIELD PROGRAM DTMF OR SELCALL ENCODE ANI (TRANSMIT) CODES ………………………………………………………….11

HOW TO FIELD PROGRAM FEATURE CODES …………………………..12

TABLE 4: FEATURES CODES ……………………………………………13

HOW TO RECORD VOICE MESSAGES WITH THE ON-BOARD MICROPHONE ………………………………………………………………….16

TEST YOUR QUICK ASSIST® PROGRAMMING…………………………..17

QUICK ASSIST® DEFAULT PROGRAMMING ……………………………..17

PC Programming

Page

PC PROGRAMMING …………………………………………………………..18

PROGRAMMER SCREEN …………………………………………………….18

Model ………………………………………………………………………..18

Customer ID ……………………………………………………………….18

Frequency Table …………………………………………………………18

Transmit Frequency……………………………………………………..18

QC or DQC Code ………………………………………………………..18

Programmable Features

Page

DQC Invert ………………………………………………………………… 18

Wideband………………………………………………………………….. 18

TX Alert Tone…………………………………………………………….. 18

Short Alert Tone…………………………………………………………. 18

Low Battery Message …………………………………………………. 18

Press and Hold Reset …………………………………………………. 18

Field Programming Enable…………………………………………… 19

Message Delay on TX…………………………………………………. 19

2nd Escalate Channel ………………………………………………….. 19

2nd Escalate Channel Frequency Table………………………….. 19

2nd Escalate Channel Transmit Frequency ……………………… 19

2nd Escalate Channel QC or DQC Code…………………………. 19

2nd Escalate Channel DQC Invert………………………………….. 19

Number of Message Transmissions ………………………………. 19

Time Between Transmissions ………………………………………. 19

Play Message on each Transmissions …………………………… 19

ANI…………………………………………………………………………… 19

Escalate Message………………………………………………………. 19

Time Between Escalate Transmissions …………………………. 19

Voice Messages…………………………………………………………. 19

RECORDING YOUR QUICK ASSIST® VOICE MESSAGES…………….. 20

Assist Message………………………………………………………….. 20

Reset Message ………………………………………………………….. 20

Low Battery Message …………………………………………………. 20

Escalate Message………………………………………………………. 20

Recording Custom Voice Messages ……………………………… 20

To Record Your Quick Assist® Voice Messages using the on-board microphone: ……………………………………………. 20

To Record Your Quick Assist® Voice Messages using a pre-recorded .wav file:………………………………………………. 21

To record your Quick Assist® Voice Messages using a saved .snd file: ………………………………………………………… 22

Warranty

Page

RITRON, INC. LIMITED WARRANTY………………………………………. 23

Quick Programming Guide

Page

FREQUENCY PROGRAMMING CODES …………………………………… 24

TONE PROGRAMMING CODES ……………………………………………. 25

DTMF OR SELCALL ENCODE ANI (TRANSMIT) CODES…………….. 25

MESSAGE CODES……………………………………………………………. 26

FEATURE CODES ……………………………………………………………. 27

2ND ESCALATE CHANNEL CODES……………………………………….. 27

__________________________________________________________________________________________________________

Ritron Publication 14500107

Rev. A 09-24

P.O. Box 1998 · Carmel, Indiana 46082-1998 · USA

Phone: 317-846-1201; 800-872-1872

Email: ritron@ritron.com · Website: www.ritron.com

Call 800-872-1872 for the right Wireless Solutions to your communication needs.

Quick Assist® Wireless Callbox Transmitter Rev 3
WHAT THIS MANUAL COVERS
This manual covers basic operation of the Quick Assist® Wireless Callbox Transmitter, Rev 3 version. For most applications, this is all the information you will need.
Rev 3
GENERAL INFORMATION The Quick Assist® is a RITRON Wireless Callbox Transmitter, specialized for indoor retail or commercial use, and preprogrammed to transmit a custom recorded “Assistance Needed” message when the Message push-button is pressed for customer assistance. Personnel know from these message transmissions in which specific areas a customer needs assistance. The Quick Assist® is easily programmed to transmit on either an existing or a new radio frequency, with the most popular sub-audible coded squelch formats, such as Quiet Call® or Digital Quiet CaII®. This enables all your personnel with JOBCOM® or equivalent two-way radios to hear the voice messages instantly. The Quick Assist® can be installed in a wide variety of indoor locations. Because it’s six internal AA Alkaline batteries will power the unit for about a year, the Quick Assist® does not require AC line power.
QUICK ASSIST® FEATURES
· Radio transmitter (VHF, UHF, MURS, GMRS, ETSI models). · User-recorded voice messages; total record time of 24
seconds. · Typical range of 1/4 mile. · Internal battery holder for six (6) AA Alkaline cells. · Typical operating battery life of 1 year. · Automatic low battery message. · PC or Field Programmable Features:
– Transmit Frequency – Tone Coded Squelch Encoder (Quiet Call®) – Digital Coded Squelch Encoder (Digital Quiet CaIITM) – DTMF and Selcall ANI – Message transmission schedule and limits · Limited One-year Factory Warranty.

General Information

QUICK ASSIST® MODELS AND FREQUENCIES

There are Quick Assist® radios available for each of the three most popular professional radio communications bands. The model number appears on a label on the bottom of the case.

MODELS

BAND

RQA-151

VHF-FM

RQA-151-CANADA

RQA-151M

MURS

RQA-451

UHF-FM

RQA-451-CANADA

RQA-451-CANADA-GMRS

RQA-451-ETSI UHF-FM

FREQUENCY RANGE 150 to 165 MHz
151.820, 151.880, 151.940, 154.570, 154.600 MHz 450 to 470 MHz
462.5500, 462.5625, 462.5750, 462.5875, 462.6000, 462.6125, 462.6250, 462.6375, 462.6500, 462.6625, 462.6750, 462.6875, 462.7000, 462.7125, 462.7250, 467.5625, 467.5875, 467.6125, 467.6375, 467.6625, 467.6875, 467.7125 MHz 446 to 470 MHz

Ritron manufactures mobile, portable and base station two-way radios and repeaters for use with Quick Assist®. Ritron pioneered the use of Color Dots on radios to identify frequencies.

Factory-programmed, default Quick Assist® frequencies are:

MODELS

FREQUENCY (MHz) BANDWIDTH

RQA-151

151.625 (Red Dot) narrowband

RQA-151M

154.570 (Blue Dot)

wideband

RQA-151-CANADA

151.055

wideband

RQA-451

467.850 (Silver Star) narrowband

RQA-451-CANADA

458.6625

wideband

RQA-451-CANADA-GMRS 462.5625

narrowband

RQA-451-ETSI

467.850

narrowband

See the programming sections of this manual for instructions on changing the Quick Assist® transmit frequency to match an
existing radio system.

PC Programmer RQA-PCPS-3 is available for programming RQA Rev 3 radios.
Contact Ritron at 317-872-1872 for details
Note: Before you begin using the above PC programmer, you will also need the following:
· A USB to Mini B 5-pin cable. You can purchase this cable from Ritron (pn #60201119) or, since this is a commonly used cable, you may want to check to see if you already own a compatible cable.
· Also, your PC will need:
– Windows XP or newer version and – Your PC will need to have a USB port.

________________________________________________________________________________________________

Have questions? Call 800-USA-1-USA (800-872-1872) or visit our website at www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3

General Information

PLEASE NOTE THE FOLLOWING WITH REGARD TO RF EXPOSURE FOR THIS PRODUCT

EXPOSURE TO RADIO FREQUENCY ENERGY:
RQA-151, RQA-151M, RQA-151-CANADA, RQA-451, RQA-451-CANADA, RQA-451-CANADA-GMRS, RQA-451-ETSI
This product generates radio frequency (RF) energy when the button on the front of the unit is depressed. This product has been evaluated for compliance with the maximum permissible exposure limits for RF energy at the maximum power rating of the unit when using antennas available from RITRON.
For the standard internal antenna, at the 20 cm (7.9 inches) minimum expected separation distance and greater, the maximum RF exposure is well below the General Population/Uncontrolled limits. Antennas other than those available from RITRON have not been tested for compliance and may or may not meet the exposure limits at the distances given. Higher gain antennas are capable of generating higher fields in the strongest part of their field and would, therefore, require a greater separation from the antenna. This product is not to be used by the general public in an uncontrolled environment unless compliance with the Uncontrolled/General Population limits for RF exposure can be assured.

To limit exposure to RF energy to levels below the limit, please observe the following:
· Use only the antenna(s) available from RITRON for these models. DO NOT operate the radio without an antenna.
· DO NOT activate the transmitter when not actually wishing to transmit. These radios transmit recorded messages of a pre-determined length to prevent continuous transmit times.
· When transmitting, make certain that the distance limits for the particular model in use are observed.
· DO NOT allow children to operate the radio.
When used as directed, this series of radios is designed to comply with the FCC’s RF exposure limits for “Uncontrolled/General Population”. In addition, they are designed to comply with the following Standards and Guidelines:
· United States Federal Communications Commission, Code of Federal Regulations; 47 CFR §§ 2 sub-part J.
· American National Standards Institute (ANSI) / Institute of Electrical and Electronic Engineers (IEEE) C95. 1-1992.
· Institute of Electrical and Electronic Engineers (IEEE) C95.1-1999 Edition.
Copyright Telecommunications Industry Association

LISEZ S’IL VOUS PLAÎT LA DÉCLARATION SUIVANTE DE L’EXPOSITION RF POUR CE PRODUIT

Exposition à l’énergie radioélectrique:
RQA-151, RQA-151M, RQA-151-CANADA, RQA-451, RQA-451-CANADA, RQA-451-CANADA-GMRS, RQA-451-ETSI
Ce produit génère énergie radiofréquence (RF) lorsque le bouton sur le front de l’unité est enfoncé. Ce produit a été évalué pour le respect des limites de l’exposition maximale admissible pour l’énergie RF à la cote de puissance maximale de l’émetteur lorsque vous utilisez des antennes RITRON.
Pour l’antenne interne standard, à la 20 cm (7,9 pouces) minimum prévu à distance de séparation et au-delà, l’exposition RF maximale est inférieure à la Population générale / Uncontrolled limite. Antennes non-RITRON n’ont pas été testés pour la conformité et peuvent ou peuvent ne pas satisfaire les limites d’exposition à des distances donnés. Antennes de gains plus élevés sont capables de générer des champs plus élevés dans la partie plus forte de leur domaine et nécessiteraient donc une plus grande séparation de l’antenne. Ce produit ne doit ne pas être utilisé par le public en général dans un environnement non contrôlé, à moins que la conformité avec la Uncontrolled / les limites de l’ensemble de la Population pour l’exposition RF peuvent être assurés.

Pour limiter l’exposition à l’énergie RF à des concentrations inférieures à la limite, veuillez observer ce qui suit :
· Utilisez uniquement des antennes RITRON pour ces modèles. NE fonctionnent pas sans une antenne de la radio.
· N’utilisez pas l’émetteur lorsque vous ne souhaitez pas transmettre. Ces radios transmettent enregistré des messages d’une durée prédéterminée pour empêcher continu transmettent times.
· Lors de la transmission, s’assurer que les limites de distance pour le modèle particulier en usage sont observées.
· NE laissez pas les enfants pour l’exploitation de la radio.
Lorsqu’il est utilisé conformément aux directives, cette série de radios est conçue pour respecter les limites d’exposition RF pour « Incontrôlée / Population générale ». En outre, ils sont conçus pour respecter les normes et lignes directrices suivantes :
· United States Federal Communications Commission, Code of Federal Regulations; 47 CFR §§ 2 sub-part J.
· American National Standards Institute (ANSI) / Institute of Electrical and Electronic Engineers (IEEE) C95. 1-1992.
· Institute of Electrical and Electronic Engineers (IEEE) C95.1-1999 Edition.
Copyright Telecommunications Industry Association

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3

General Information

FREQUENTLY ASKED QUESTIONS ABOUT QUICK ASSIST® PROGRAMMING

Do I have to program my Quick Assist®?
You may not need to program your Quick Assist® at all. If you purchased a Quick Assist® unit that is factory programmed to your radio system frequency (check the frequency on your radios and the Quick Assist®), and you do not use a form of Quiet Call coded squelch, you can install the batteries and start using Quick Assist®. The factory default voice message is “Assistance Needed”. Otherwise, read this manual before programming your Quick Assist®.
Do I need to program every feature?
In many cases, no. The factory pre-programmed settings, explained in the instructions, may meet many of your needs.
How do I program my Quick Assist®?
All programming can be accomplished with the RITRON RQAPCPS-3 Programmer software available at www.ritron.com, or by field programming as described in this manual.
The programmer software requires Window® XP or greater, and a PC computer with a USB port.
What if I don’t find what I need in this manual?
Call Ritron (800-872-1872): we will be glad to help you. For most applications, this manual should cover everything you will need to know. However, the Quick Assist® has more capabilities and features than described here.
Will it harm the Quick Assist® if I program it improperly?
No; however, you may need to erase all programming and start over. Feel free to experiment with the various features and possible configurations.
Can my settings or messages get lost or erased if the battery runs down, or if my Quick Assist® is disconnected?
No. The settings and voice messages you enter are stored in special electronic memory devices in the Quick Assist® that do not require power to hold the information. This means that if the batteries run down or if you remove them, you will not need to reprogram the Quick Assist®. All your settings and messages will be there for you when you install fresh batteries.
What if I need more range?
To increase the range of your Quick Assist® transmissions, we suggest you first relocate the unit. Ritron also manufactures radio repeaters to increase the range not only for your Quick Assist®, but also for your entire radio system.
What is my Radio System Frequency?
Ritron pioneered the Color Dot system to simplify the identification of radio system frequencies for Ritron Jobcom® radios. Other manufacturers have also adopted this idea.
To identify your assigned frequency if your radios do not have a color dot, locate a label identifying the receiver frequency in megahertz (MHz). Your assigned frequency is also shown on your F.C.C. Station License. Consult your radio user manual, your dealer, or call Ritron for help if you cannot determine your radio’s receiver frequency.
Will the Quick Assist® transmit a message if the radio channel is in use?
If the radio channel is in use when the Quick Assist front panel button is pressed, or during a scheduled transmission, the radio will wait until the channel is clear before transmitting the message.

Do I need to program my Quick Assist® transmitter frequency?
The original factory-programmed transmitter frequency of your Quick Assist® is listed in the QUICK ASSIST® MODELS AND FREQUENCIES section of this manual. If the Quick Assist® frequency matches your radio system frequency, and if the Quick Assist® has not been reprogrammed since it left the factory, you will not have to program the transmitter frequency.
What is Quiet Call® Sub Audible Coded Squelch?
The Quick Assist® radio transmitter is compatible with two standard communications industry sub audible signaling formats: QC (Quiet Call® Interference Eliminator), and DQC (Digital Quiet Call® Interference Eliminator). Both Quiet Call® formats unlock receivers programmed to require these codes, they screen out interference from other radio systems operating on your same frequency.
QC Quiet Call® is Ritron’s trade name for what the communications industry calls sub-audible (below the range of human hearing) tone squelch, or CTCSS (Continuous Tone Coded Subaudible Squelch) or Interference Eliminator. Other radio manufacturers use different trade-names for essentially the same system. You may program a specific QC code into your Quick Assist® to transmit with the voice messages, which will “unlock” the receivers in your radio system.
DQC Digital Quiet Call® is Ritron’s digital coded squelch, and works the same as QC, except it is a digital code that is transmitted with the voice messages.
Do I need to program my Quick Assist® with a Quiet Call Code?
Your radio system may or may not use coded squelch signaling. If you have programmed the Quick Assist® to match your radio frequency, and your radios are not receiving Quick Assist® transmissions unless the “monitor” or “test” button is pressed on your radio, your system is probably using Coded Squelch. Refer to your radio manual, or contact your radio dealer or Ritron if you are unsure about this issue.
If your Quick Assist® was previously programmed with a Quiet Call® code and you need to remove it, follow the programming instructions, using No Tone code, “44”, as shown in the table.
What is Digital Quiet Call®?
Digital Quiet Call® (DQC) is a digital sub-audible coded squelch system.
Do I need to program my Quick Assist® with a Digital Quiet Call code?
If your radio system does not use Digital Quiet Call®, or any other trade name equivalent, you will not need to program a Digital Quiet Call® code.
What is the purpose of testing the Quick Assist® radio transmitter?
After programming your radio, your Quick Assist® will transmit on the same frequency as your radio receivers, using any coded squelch signals required for your radio system.
Do I need to test my Quick Assist® Transmitter?
Yes; performing this test now will save you time and confusion later.

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3
INSTALLING THE QUICK ASSIST®
Prior to installing the Quick Assist® transmitter, it is important to verify all radio programming to be certain that you have achieved the operation you desire. Re-programming requires the removal of the Quick Assist® from its installed location, which can be time consuming and frustrating. 1. Install 6 new AA Alkaline batteries into the internal battery holder and screw the case
halves together. Be sure the case halves are pulled tightly together for a good weather seal. 2. Select a location that provides the best possible radio coverage.
· Avoid mounting to metal structures · Install as high as possible · Be sure the Quick Assist® is in a vertical position · Be aware that metal or wires near the Quick Assist® can block or absorb radio
transmissions. 3. Temporarily mount the Quick Assist® using the top keyhole slot. 4. Test the radio from this location to be sure you get the necessary radio coverage.
This is achieved by pressing the front panel push button on the Quick Assist® while a second radio-equipped person receives the transmission at the furthest point you will need to cover. 5. Permanently mount the Quick Assist® using either the four (4) corner mounts, or the top and bottom keyhole slots.
INSTALLATION / REPLACEMENT OF BATTERIES
1. Remove the Quick Assist® from the wall or mounting surface. 2. Remove the four corner screws holding the case halves together, located on the back side of
the enclosure. 3. Separate the case halves and disconnect the battery holder from the radio printed circuit
board by separating the in-line connectors. 4. Remove the lid on the battery holder by pressing the tab at the bottom, and then remove the
old batteries. 5. Install the new batteries. Be sure to observe the correct polarity of the batteries, shown in the
bottom of the battery holder. 6. Install the battery holder lid and connect the two polarized, in-line battery connectors. 7. Press the front panel push button and test the Quick Assist® by listening on a receiving radio. 8. Secure the case halves with the four corner screws and re-install on the wall or mounting
surface.
NOTE: Be sure to properly dispose of the used batteries removed from the Quick Assist®.

General Information

AUTOMATIC LOW BATTERY ALERT MESSAGE
By factory default, if the battery voltage drops below approximately 6 Volts, the Quick Assist® transmits a factory prerecorded message, “Quick Assist Battery”, at the conclusion of each transmission. When this occurs, replace the batteries promptly — within a day or so.
What is the purpose of recording a unique Voice Phrase for the Low Battery Message? When it senses the installed batteries are nearly run down, Quick Assist® will transmit the factory- programmed message:

“Quick Assist Battery”. If you maintain several Quick Assist® transmitters within radio range of each other, you may customize this feature to easily determine which unit needs new batteries.
Do I need to program this feature?
If you use only one Quick Assist® in any area, or if you regularly change Quick Assist® batteries, the factory programmed message may be sufficient for your application.

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3

General Information

IDENTIFICATION OF QUICK ASSIST® CONTROLS AND CONNECTIONS

1 Battery Holder The battery holder accommodates the six (6) standard AA alkaline cells required to power the Quick Assist®.
NOTE: Always install a fresh set of alkaline batteries before programming the unit.
2 Battery Connector In-line connector between the printed circuit board and the battery holder.
3 Front Panel Push Button When the front panel push button is pressed the Quick Assist® transmits your pre-recorded voice message. This sealed push button provides a water-resistant enclosure.
4 Antenna Jumper This jumpers allows connection to the internal antenna (jumper up) or to the SMB RF Test Connector (jumper down).
5 SMB RF Test Connector This SMB connector is used for radio testing when the Antenna Jumper is in the SMB position.
6 Internal Antenna The internal antenna radiates radio signals when the Antenna Jumper is in the Antenna position.

7 Microphone Microphone for recording voice messages.
8 External Audio Input Allows input to the Quick Assist® voice recorder from an external audio source, such as the Line Out audio from your computer, using the 3.5mm to 2-pin audio cable (60201123) available from Ritron.
9 Program Button Press this button to field program the Quick Assist® and to initiate voice recording.
10 Program Display 7-segment LED display used to field program the Quick Assist®.
11 Front Panel LED The red front panel LED is lit whenever the Quick Assist® is transmitting a message.
12 USB Programming Connector Connects the Quick Assist® to the USB port on your computer for programming.
IMPORTANT: Do not remove any other fasteners or further disassemble the Quick Assist® unit; doing so risks damage to the unit and voiding the manufacturer’s warranty.

FIG-1: CONTROLS & CONNECTIONS

8 12 7 11 10

3 4 5

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3
CARE AND MAINTENANCE
Moisture: The Quick Assist® is highly weather- resistant in outdoor environments. Do not immerse the unit in water.
Temperature: The Quick Assist® is designed to operate between -22°F (-30°C) and +140°F (60°C). Like all electronic equipment, Quick Assist® should not be subjected to extreme heat. A shaded area is an ideal outdoor location.
VibrationslShocks: Though the Quick Assist® is designed to be rugged, it cannot be expected to survive extreme abuse.
Chemicals: Do not use harsh, corrosive or abrasive chemicals to clean the Quick Assist® case; use only a cloth moistened with

General Information
water. Do not attempt to clean the printed circuit board inside the housing. Batteries: Use only fresh, new alkaline batteries when programming Quick Assist®. Acceptable brands and types are: Duracell MX1500B, Energizer E91, Rayovac 815, or equivalent. Estimated Battery Life: Starting with a fresh set of AA alkaline batteries, Quick Assist® can transmit about 7,000 voice messages over a period of one year before the batteries will need to be replaced.

IMPORTANT SAFETY INFORMATION NOTICE: The Quick Assist® unit should not be used to report conditions relating to safety of life or property. To reduce the risk of fire, electric shock or personal injury, follow these basic safety instructions when using this unit. 1. Read and follow all instructions. 2. Disconnect the unit before cleaning. Do not use liquid or aerosol cleaners. 3. Use only approved power sources for the unit. 4. During thunderstorms, avoid contact with this unit and any external antenna system or wiring. 5. If you are unsure whether your installation will be safe, contact an experienced electrician or electronics technician.
RQA-151M DISCLAIMER
Ritron model RQA-151M is a license-free radio sold only in the USA. This model can only operate on the 5 MURS frequencies available through Field or PC programming.
RQA-451-CANADA-GMRS DISCLAIMER
Ritron model RQA-451-CANADA-GMRS is a license-free radio sold only in Canada. This model can only operate on the 22 GMRS/FRS frequencies available through Field or PC programming.
This device complies with Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device.

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3 QUICK ASSIST® FIELD PROGRAMMING OVERVIEW

Field Programming

Place the RQA Quick Assist® into
Program mode.

Use PROGRAM button to scroll to one of the following
Program Code characters: [F] [b] [d] [A]

Pause, a hyphen
will appear on the display.

Using the PROGRAM
button, enter the desired Table Code.

Program Codes

Table Codes

Enter a 1-digit, 2-digit or 3-digit Frequency code from Table 1.

Press PTT button to save programming entry.
Press PTT button a second time to Exit programming. or
Proceed with next program entry.

Enter a 2-digit Quiet Call code from Table 2 or a 3-digit Digital Quiet Call code from Table 3.

For Encode ANI:
Enter a 1 plus any 39 digit DTMF ANI Code or Enter a 2 plus any 37 digit Selcall ANI Code
Enter any RQA Feature code from Table 4 to: · Enable or disable the TX Alert Tone. · Enable or disable Low Battery Alert message. · Enable or disable Press and Hold Reset function. · Record and Playback Assist, Reset, Battery and Escalate messages. · Program how many times the Assist message will be transmitted. · Program the time between Assist message transmissions. · Program how many times the Assist message is repeated on each transmission. · Program the RQA to append the Assist message with an Escalate message after a number of transmissions. · Program the time between Escalate message transmissions. · Program a 2nd Escalate channel to transmit Escalate message transmissions to alternate radio users. · Program how many times the Reset message is repeated on each transmission. · Reset RQA Quick Assist® to Factory default programming. · Readout codes currently programmed into the RQA.

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3

Field Programming

HOW TO FIELD PROGRAM FREQUENCY AND TONE CODES

To match other radios, the owner can select Frequency, Tone and DQC Codes from Table 1, Table 2 and Table 3. In our example, we will program an RQA-151 to operate on the “Red Dot” frequency of 151.625 MHz with 100.0 Hz tone.
NOTES: Model RQA-451-ETSI cannot be field programmed to a table frequency, the RQA-PCPS-3 programmer must be used for radio frequency programming.

1. Refer to Table 1 to determine the two-digit frequency code and write it down.

2. Refer to Table 2 to determine the two-digit tone code for 100.0 Hz and write it down.

3. Loosen the (4) screws in the rear corners of the case.

4. Separate the case front from the case back, leaving the batteries connected to the radio. Make sure the unit has batteries installed. NOTE: The voltage of the batteries must be greater than 6 VDC to program properly.
5. Press and HOLD the Program button located next to the program display. 6. Press and RELEASE the ON/PTT button on the front of the unit while continuing to hold the Program button.
A “P” will appear on the program display. 7. Release the Program button after a hyphen appears on the program display. The radio is now in program
mode.

8. Click the Program button until the program display shows the Program Code “F”. Pause–the radio show a hyphen across the center of the display to indicate that it is ready to accept the 2 or 3-digit Frequency code from Table 1.
9. Enter the 1st digit of the frequency code by clicking the Program button until the program display shows the desired number. Pause–the radio will show a hyphen across the center of the display to indicate that it is ready to accept the next digit.
10. Enter the 2nd digit of the frequency code by clicking the Program button until the program display shows the desired number. Pause–the radio will show a hyphen across the center of the display to indicate that it is ready to accept the next digit.
11. If necessary, enter the 3rd digit of the frequency code by clicking the Program button until the program display shows the desired number. Pause–the radio will show a hyphen across the center of the display to indicate that it is ready to accept the next digit
12. Press and release the ON/PTT button to save your programming. A hyphen will flash 3 times on the program display. The radio is now ready for another program entry. NOTE: If you attempt to save an incorrect code an “E” will appear on the display. Check the digits you are attempting to enter, then re-enter. This will also occur if the radio frequency has been PC programmed to something other than one of the table codes from Table 1.

13. Click the Program button until the program display shows the Program Code “b”. Pause–the radio will show a hyphen across the center of the display to indicate that it is ready to accept the 2-digit Quiet-Call code or 3digit Digital Quiet-Call code from Table 2 or Table 3.
14. Enter the 1st digit of the tone code (or 1st digit of the DQC code) by clicking the Program button until the program display shows the desired number. Pause–the radio will show a hyphen across the center of the display to indicate that it is ready to accept the next digit.
15. Enter the 2nd digit of the tone code (or 2nd digit of the DQC code) by clicking the Program button until the program display shows the desired number. Pause–the radio will show a hyphen across the center of the display to indicate that it is ready to accept the next digit.
16. FOR DQC CODES ONLY Enter the 3rd digit of the DQC code by clicking the Program button until the program display shows the desired number. Pause–the radio will show a hyphen across the center of the display to indicate that it is ready to accept the next digit.
17. Press and release the ON/PTT button to save your programming. A hyphen will flash 3 times on the program display. The radio is now ready for another program entry.

NOTE: If you attempt to save an incorrect code an “E” will appear on the display. Check the digits you are attempting to enter, then re-enter.
18. Once you have made your final program entry, press the ON/PTT button a final time to turn the radio off. Turn the radio back on for normal operation.

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3 TABLE 1: PROGRAMMABLE USA FREQUENCY CODES

Field Programming

UHF Business Band Models

Code Frequency 09 469.2625 10 462.5750 11 462.6250 12 462.6750 13 464.3250 14 464.8250 15 469.5000 16 469.5500 17 463.2625 18 464.9125 19 464.6000 20 464.7000 21 462.7250 22 464.5000 23 464.5500 24 467.7625 25 467.8125 26 467.8500 27 467.8750 28 467.9000 29 467.9250 30 461.0375 31 461.0625 32 461.0875 33 461.1125 34 461.1375 35 461.1625 36 461.1875 37 461.2125 38 461.2375 39 461.2625 40 461.2875 41 461.3125 42 461.3375 43 461.3625 44 462.7625 45 462.7875 46 462.8125 47 462.8375 48 462.8625 49 462.8875 50 462.9125 51 464.4875 52 464.5125 53 464.5375 54 464.5625 55 466.0375 56 466.0625 57 466.0875 58 466.1125 59 466.1375 60 466.1625 61 466.1875 62 466.2125 63 466.2375 64 466.2625 65 466.2875

Color Dot BW

12.5

White Dot 12.5

Black Dot 12.5

Orange Dot 12.5

12.5

Brown Dot 12.5

Yellow Dot 12.5

12.5

Silver Star 12.5

Gold Star 12.5

Red Star 12.5

Blue Star 12.5

12.5

UHF Business Band Models

Code Frequency 66 466.3125 67 466.3375 68 466.3625 69 467.7875 70 467.8375 71 467.8625 72 467.8875 73 467.9125 74 469.4875 75 469.5125 76 469.5375 77 469.5625 78 462.1875 79 462.4625 80 462.4875 81 462.5125 82 467.1875 83 467.4625 84 467.4875 85 467.5125 86 451.1875 87 451.2375 88 451.2875 89 451.3375 90 451.4375 91 451.5375 92 451.6375 93 452.3125 94 452.5375 95 452.4125 96 452.5125 97 452.7625 98 452.8625 99 456.1875 100 456.2375 101 456.2875 102 468.2125 103 468.2625 104 468.3125 105 468.3625 106 468.4125 107 468.4625 108 468.5125 109 468.5625 110 468.6125 111 468.6625 112 456.3375 113 456.4375 114 456.5375 115 456.6375 116 457.3125 117 457.4125 118 457.5125 119 457.7625 120 457.8625 121 461.3175 122 464.8375

Color Dot

BW 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5

VHF Business Band Models

Code Frequency 03 151.6250 04 151.9550 05 151.9250 06 154.5400 07 154.5150 08 154.6550 09 151.6850 10 151.7150 11 151.7750 12 151.8050 13 151.8350 14 151.8950 15 154.4900 16 151.6550 17 151.7450 18 151.8650 24 151.7000 25 151.7600 26 152.7000 27 152.8850 28 152.9150 29 152.9450 30 151.5125 31 154.5275 32 153.0050 33 158.4000 34 158.4075

Color Dot Red Dot Purple Dot

BW 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5 12.5

VHF MURS Models** Code Frequency Color Dot BW

01 154.600 Green Dot 25.0

02 154.570 Blue Dot 25.0

19 151.820 MURS

12.5

20 151.880 MURS

12.5

21 151.940 MURS

12.5

22 154.600 MURS

12.5

23 154.570 MURS

12.5

Notes
** MURS models do not require an FCC license. All other models require an FCC license.
Frequency code was 25 KHz bandwidth prior to the 2013 FCC Narrowband Mandate.
· BW is the bandwidth in kHz.
· 12.5 kHz indicates a narrow band channel, 25 kHz indicates a wide band channel.
· If the Quick Assist® has been PC programmed to a non-table frequency it cannot be changed via field programming. Code 999 will appear when reading out the frequency code.

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3 TABLE 1: PROGRAMMABLE CANADIAN FREQUENCY CODES

Canada Models UHF Business Band

Code Frequency Color Dot BW

01 458.6625

02 469.2625

Canada Models VHF Business Band

Code Frequency Color Dot BW

01 151.055

02 151.115

RQA-451-CANADA-GMRS UHF GMRS/FRS

Code Frequency 01 462.5625 02 462.5875 03 462.6125 04 462.6375 05 462.6625 06 462.6875 07 462.7125 08 467.5625 09 467.5875 10 467.6125 11 467.6375 12 467.6625 13 467.6875 14 467.7125

Service

GMRS/FRS 12.5

FRS

12.5

FRS

12.5

FRS

12.5

FRS

12.5

FRS

12.5

FRS

12.5

FRS

12.5

Field Programming

RQA-451-CANADA-GMRS UHF GMRS/FRS

Code Frequency Service

15 462.5500 GMRS

12.5

16 462.5750 GMRS

12.5

17 462.6000 GMRS

12.5

18 462.6250 GMRS

12.5

19 462.6500 GMRS

12.5

20 462.6750 GMRS

12.5

21 462.7000 GMRS

12.5

22 462.7250 GMRS

12.5

NOTE: RQA-451-CANADA-GMRS is a license free radio that can only operate on the GMRS/FRS table frequencies.

TABLE 2: PROGRAMMABLE QC TONE CODES

Code 01 02 03 04 05 06 07 08 09 10 11 12 13

Frequency 67.0 71.9 74.4 77.0 79.7 82.5 85.4 88.5 91.5 94.8 97.4
100.0 103.5

Code 14 15 16 17 18 19 20 21 22 23 24 25 26

Frequency 107.2 110.9 114.8 118.8 123.0 127.3 131.8 136.5 141.3 146.2 151.4 156.7 162.2

TABLE 3: PROGRAMMABLE DIGITAL DQC TONE CODES

Code
023 025 026 031 032 036 043 047 051 053 054 065 071

Code
072 073 074 114 115 116 122 125 131 132 134 143 145

Code
152 155 156 162 165 172 174 205 212 223 225 226 243

Code
244 245 246 251 252 255 261 263 265 266 271 274 306

Code 27 28 29 30 31 32 33 34 35 36 37 38 39

Frequency 167.9 173.8 179.9 186.2 192.8 203.5 210.7 218.1 225.7 233.6 241.8 250.3 69.4

Code 40 41 42 43 44 45 46 47 48 49 50 51 00

Frequency 159.8 165.5 171.3 177.3
No Tone 183.5 189.9 196.6 199.5 206.5 229.1 254.1
No Tone

Code
311 315 325 331 332 343 346 351 356 364 365 371 411

Code
412 413 423 431 432 445 446 452 454 455 462 464 465

Code
466 503 506 516 523 532 546 565 606 662 612 624 627

Code 631 632 645 654 664 703 712 723 731 732 734 743 754

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3

Field Programming

HOW TO FIELD PROGRAM DTMF OR SELCALL ENCODE ANI (TRANSMIT) CODES

Each RQA Quick Assist® can be uniquely identified by programming for DTMF or Selcall encode ANI (transmit) operation. The user is able to field program the radio for any 3-9 digit DTMF or 3-7 digit Selcall sequence. The radio will transmit the ANI code at the beginning of each transmission. In our example we will program an RQA-151 to operate with a DTMF ANI Code of “547”.

547

1. Write down the desired DTMF or Selcall ANI code.
2. Loosen the (4) screws in the rear corners of the case.
3. Separate the case front from the case back, leaving the batteries connected to the radio. Make sure the unit has batteries installed. NOTE: The voltage of the batteries must be greater than 6 VDC to program properly.
4. Press and HOLD the Program button located next to the program display. 5. Press and RELEASE the ON/PTT button on the front of the unit while continuing to hold the Program button.
A “P” will appear on the program display.

6. Release the Program button after a hyphen appears on the program display. The radio is now in program mode.

7. Click the Program button until the program display shows the Program Code “d”. Pause–the radio show a

hyphen across the center of the display to indicate that it is ready to accept a 3- 9 digit DTMF or 3-7 digit

Selcall encode ANI sequence.

8. FOR DTMF ANI CODES TO BE TRANSMITTED WITH ALL MESSAGES Enter a “1”

FOR SELCALL ANI CODES TO BE TRANSMITTED WITH THE ALL MESSAGES Enter a “2”

TO REMOVE ALL DTMF AND SELCALL ANI CODES Enter a “0”

9. Enter the 1st digit of the DTMF or Selcall code by clicking the Program button until the program display shows the desired number. Pause–the radio will show a hyphen across the center of the display to indicate that it is ready to accept the next digit.
10. Enter the 2nd digit of the DTMF or Selcall code by clicking the Program button until the program display shows the desired number. Pause–the radio will show a hyphen across the center of the display to indicate that it is ready to accept the next digit.
11. Enter the 3rd digit of the DTMF or Selcall code by clicking the Program button until the program display shows the desired number. Pause–the radio will show a hyphen across the center of the display to indicate that it is ready to accept the next digit. Continue entering up to nine DTMF digits or seven Selcall digits.
12. Press and release the ON/PTT button to save your programming. A hyphen will flash 3 times on the program display. The radio is now ready for another program entry.
NOTE: If you attempt to save an incorrect code an “E” will appear on the display. Check the digits you are attempting to enter, then re-enter. 13. Once you have made your final program entry, press the ON/PTT button a final time to turn the radio off. Turn the radio back on for normal operation.

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3

Field Programming

HOW TO FIELD PROGRAM FEATURE CODES

The RQA Quick Assist® can be field programmed for a number of advanced features. Refer to Table 4 for the two or three digit codes available for field programming. In our example we will program an RQA-151 to transmit the Assist message 3 times with 30 seconds between each transmission.

613 623

1. Refer to Table 4 to determine the two or three-digit feature codes and write them down.
2. Loosen the (4) screws in the rear corners of the case. 3. Separate the case front from the case back, leaving the batteries connected to the radio. Make sure the unit
has batteries installed. NOTE: The voltage of the batteries must be greater than 6 VDC to program properly. 4. Press and HOLD the Program button located next to the program display. 5. Press and RELEASE the ON/PTT button on the front of the unit while continuing to hold the Program button. A “P” will appear on the program display.

6. Release the Program button after a hyphen appears on the program display. The radio is now in program mode.

7. Click the Program button until the program display shows the Program Code “A”. Pause–the radio will show a hyphen across the center of the display to indicate that it is ready to accept a 2-digit or a 3-digit Feature code.
8. Enter the 1st digit of the feature code by clicking the Program button until the program display shows the desired number. Pause–the radio will show a hyphen across the center of the display to indicate that it is ready to accept the next digit.
9. Enter the 2nd digit of the feature code (if necessary) by clicking the Program button until the program display shows the desired number. Pause–the radio will show a hyphen across the center of the display to indicate that it is ready to accept the next digit.
10. Enter the 3rd digit of the feature code (if necessary) by clicking the Program button until the program display shows the desired number. Pause–the radio will show a hyphen across the center of the display to indicate that it is ready to accept the next digit.
11. Press and release the ON/PTT button to save your programming. A hyphen will flash 3 times on the program display. The radio is now ready for another program entry.

NOTE: If you attempt to save an incorrect code an “E” will appear on the display. Check the digits you are attempting to enter, then re-enter.
12. Enter the 1st digit of the feature code by clicking the Program button until the program display shows the desired number. Pause–the radio will show a hyphen across the center of the display to indicate that it is ready to accept the next digit.
13. Enter the 2nd digit of the feature code (if necessary) by clicking the Program button until the program display shows the desired number. Pause–the radio will show a hyphen across the center of the display to indicate that it is ready to accept the next digit.
14. Enter the 3rd digit of the feature code (if necessary) by clicking the Program button until the program display shows the desired number. Pause–the radio will show a hyphen across the center of the display to indicate that it is ready to accept the next digit.
15. Press and release the ON/PTT button to save your programming. A hyphen will flash 3 times on the program display. The radio is now ready for another program entry.

NOTE: If you attempt to save an incorrect code an “E” will appear on the display. Check the digits you are attempting to enter, then re-enter. 16. Once you have made your final program entry, press the ON/PTT button a final time to turn the radio off. Turn the radio back on for normal operation.

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3

Field Programming

TABLE 4: FEATURE CODES
Code Feature Special Features
21 Reset to Factory Defaults 22 Display Radio Revision
23 Disable TX Alert Tone 231 Enable Short Alert Tone 24 Enable TX Alert Tone Low 25 Enable TX Alert Tone High 26 Disable Low Battery Alert 27 Enable Low Battery Alert
28 Disable Press and Hold Reset 29 Enable Press and Hold Reset
20x Message delay

Key Description
Resets all Quick Assist® features that can be field programmed to Factory default programming. Quick Assist will display a sequence of 6 digits to identify model and operating code revision. This is helpful when troubleshooting the radio. Disables the TX Alert Tone. Enables a shorter TX Alert Tone that is sent at the start of each transmitted message.
Enables a low TX Alert Tone that is sent at the start of each transmitted message. Enables a high TX Alert Tone that is sent at the start of each transmitted message. Disables Low Battery Alert.
Enables the Low Battery Alert message that is sent at the end of each transmitted message whenever the batteries are in need of replacement. Disables Press and Hold Reset.
Enables Press and Hold Reset. Holding down the Call Button for 5 seconds will cause the Quick Assist to transmit the Reset message, then turn-off. Delay between time TX turns on and a Message is sent. 200 = no delay 201 = ½ second
202 = 1 second 203 = 1½ second 204 = 2 second 205 = 2½ second 206 = 3 second 207 = 3½ second 208 = 4 second 209 = 4½ second

Record Voice Messages 31 Reset Message (12 sec. max) 32 Assist Message (12 sec. max) 33 Low Battery Message (2 sec. max) 34 Escalate Message (4 sec. max)

Once recorded, the message is transmitted when the Quick Assist is turned-off using the Press and Hold Reset feature.
Once recorded, the message is transmitted when the Call Button is pressed, and then retransmitted per the programmed schedule.
Once recorded, the message is sent at the end of each transmitted message if low battery voltage is detected.
Once recorded, the message is appended to the Assist message starting at a programmed number in the schedule.

Play Voice Messages 41 Reset Message 42 Assist Message 43 Low Battery Message 44 Escalate Message

Transmits the recorded message for review.

2nd Escalate Channel 51xxx 2nd Escalate Table Frequency
52xxx 2nd Escalate QC or DQC Code 53xxxxxxxxx 2nd Escalate DTMF ANI (9-digits max)
54xxxxxxx 2nd Escalate Selcall ANI (7-digits max)

When the radio transmit schedule has reached the point of escalation, the Escalate message will be sent on both the normal radio frequency and on a 2nd Escalate frequency. Refer to Table 1 for the 2 or 3-digit Table Frequency to be entered. Enter a table code “0” to delete all 2nd Escalate Channel programming.
Enter a 2-digit QC or 3-digit DQC code to be used with the 2nd Escalate frequency. Refer to Table 2 for QC Tone Codes or Table 3 for digital DQC Tone Codes.
Enter a DTMF ANI string of 3-9 digits to be sent at the start of each transmission on the 2nd Escalate frequency.
Enter a Selcall ANI string of 3-7 digits to be sent at the start of each transmission on the 2nd Escalate frequency.

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3

Field Programming

Code Feature

Key Description

Assist Message Operation 61x Number of Message Transmissions
62x Time between transmissions
63x Repeat Message
64x Append Escalation Message
65x Time between Escalate transmissions

Sets the number of times the Assist Message wil be transmitted on a scheduled basis before the Quick Assist turns off.
611 = 1 time 612 = 2 times 613 = 3 times 614 = 4 times 615 = 5 times 616 = 6 times 617 = 7 times 618 = 8 times 619 = repeat forever Sets the length of time between Assist message transmissions.
621 = on changes only 622 = 15 sec 623 = 30 sec 624 = 1 min 625 = 1 ½ min 626 = 2 min 627 = 3 min 628 = 4 min 629 = 5 min 620 = 10 min Sets the number of times the Assist Message is played on each transmission.
631 = 1 time 632 = 2 times 633 = 3 times 634 = 4 times 635 = 5 times 636 = 6 times 637 = 7 times 638 = 8 times 639 = 9 times Sets the Assist Message transmission on which the Escalation Message is appended
641 = Always append 642 = Append on 2nd transmission 643 = Append on 3rd transmission 644 = Append on 4th transmission 645 = Append on 5th transmission 646 = Append on 6th transmission 647 = Append on 7th transmission 648 = Append on 8th transmission 649 = Append on 9th transmission 640 = Never append Sets the length of time between Escalated Assist message transmissions.
651 = Same as normal Assist message time. 652 = 15 sec 653 = 30 sec 654 = 1 min 655 = 1 ½ min 656 = 2 min 657 = 3 min 658 = 4 min 659 = 5 min 650 = 10 min

Reset Message Operation 73x Repeat Message

Sets the number of times the Reset Message is played on each transmission.
731 = 1 time 732 = 2 times 733 = 3 times 734 = 4 times 735 = 5 times 736 = 6 times 737 = 7 times 738 = 8 times 739 = 9 times

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3

Field Programming

Code Feature

Key Description

Programming Readout Codes 81 Frequency Code 82 QC or DQC Tone Code
83 DTMF or Selcall ANI 851 2nd Escalate Frequency 852 2nd Escalate QC or DQC Tone Code
853 2nd Escalate DTMF ANI 854 2nd Escalate Selcall ANI 861 Number of Assist Messages 862 Assist Message Repeat Time 863 Assist played each transmission 865 Escalate Message Repeat Time 873 Reset played each transmission

Display will sequentially show the programmed 2 or 3-digit Frequency Code. (1) Display will sequentially show the programmed 2-digit QC Tone Code or 3-digit DQC Tone Code. (2) Display will sequentially show the programmed 3-9 digit DTMF or 3-7 digit Selcall Code. (3) Display will sequentially show the programmed 2 or 3-digit Frequency Code. (1) Display will sequentially show the programmed 2-digit QC Tone Code or 3-digit DQC Tone Code. (2) Display will sequentially show the programmed 3-9 digit DTMF Code. (3) Display will sequentially show the programmed 3-7 digit Selcall Code. (3) Readout Assist Message Number of message transmissions Readout Assist Message Time between transmissions Readout Assist Message Number of times message is played on each transmission Readout Escalate Message Time between transmissions Readout Reset Message Number of times message is played on each transmission

NOTES:

KEY: The Quick Assist® is set from the factory with these options enabled.
(1) 999 indicates a non-table frequency. (2) If DCS is inverted you will get an ERROR indication (3) If “0” is displayed the radio has not been programmed for DTMF or Selcall ANI. (4) ERROR indication will be displayed if not a Field Programming value (has been PC programmed)

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3

Field Programming

HOW TO RECORD VOICE MESSAGES WITH THE ON-BOARD MICROPHONE

Recite your voice message a number of times before recording to be sure it can be completed in the time allowed. For best results speak directly into the microphone in a slow, clear voice. In our example we will program an RQA-151 Assist message.

1. Refer to Table 4 to determine the two-digit Record Voice Message Code and write it down.

2. Loosen the (4) screws in the rear corners of the case.
3. Separate the case front from the case back, leaving the batteries connected to the radio. Make sure the unit has batteries installed. NOTE: The voltage of the batteries must be greater than 6 VDC to program properly.
4. Press and HOLD the Program button located next to the program display. 5. Press and RELEASE the ON/PTT button on the front of the unit while continuing to hold the Program button.
A “P” will appear on the program display.
6. Release the Program button after a hyphen appears on the program display. The radio is now in program mode.

7. Click the Program button until the program display shows the Program Code “A”. Pause–the radio show a hyphen across the center of the display to indicate that it is ready to accept a 2-digit Record Voice Message Code.
8. Enter the 1st digit of the Record Voice Message Code by clicking the Program button until the program display shows the desired number. Pause–the radio will show a hyphen across the center of the display to indicate that it is ready to accept the next digit.
9. Enter the 2nd digit of the Record Voice Message Code by clicking the Program button until the program display shows the desired number. Pause–the radio will show a hyphen across the center of the display to indicate that it is ready to accept the next digit.
10. Press and release the ON/PTT button to save the 2-digit Record Voice Message Code and initiate the voice record process. A hyphen will appear on the Program display.
NOTE: If you attempt to enter an incorrect code an “E” will appear on the display. Check the digits you are attempting to enter, then re-enter.
11. Press and Hold the Program Button and wait for the red LED to light. Speak directly into the Quick Assist® microphone in a slow, clear voice.
12. Release the Program button when you have finished recording the message. A hyphen will flash 3 times on the program display and the red LED will go off. The radio is now ready to record another message, or for another program entry.
13. Once you have recorded your final message, press the ON/PTT button a final time to turn the radio off. Turn the radio back on for normal operation.

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3
TEST YOUR QUICK ASSIST® PROGRAMMING
Once your Quick Assist® has been programmed it will transmit on the same frequency as your radio receivers, and will transmit any coded squelch signals required for your radio system. Before installing the Quick Assist® you should test for communication with your radio receivers.
To test the Quick Assist® radio transmitter:
1. Turn on your radio receiver.
2. Press the front panel push button switch. 3. Quick Assist® will transmit the RQA “Assistance needed”
message, which you should be able to hear on your radio receiver.
4. Press and hold the front panel push button switch until the front panel LED blinks rapidly.
5. Quick Assist® will transmit the Reset “Quick Assist call cleared” message, which you should be able to hear on your radio receiver.
6. If you do not hear the messages, you have probably not properly programmed the Quick Assist® transmitter frequency or the Quiet Call® Coded Squelch. In this case, repeat the programming and perform this test again.
NOTE: The Reset message will not be heard if the radio is not programmed for Press-and-Hold Reset.
Depending upon your programming, the following sequence describes what you should hear with your radio receiver:
1. The RQA transmitter is activated on the Transmit Frequency and QC or DQC Code programmed when the front panel push button is pressed and released.
2. The RQA will broadcast silence for the programmed Message Delay on TX Time
3. The RQA will broadcast the TX Alert Tone if it has been programmed.
4. The RQA will broadcast the recorded Assist Message.
5. The Assist Message will be repeated for the number of times programmed for Repeat Message on each Transmission.
6. The RQA transmitter will turn OFF and the RQA will wait for the period of time programmed for Wait Time between Transmissions.
7. If Repeat Message Transmissions has been programmed for more than one transmission, the RQA transmitter will again be activated and Steps 1 7 will be repeated for the programmed number of transmissions.
8. If an Escalation Message has been programmed the Assist Message will be appended with the Escalation Message on the programmed transmission. If a 2nd Escalation Channel has been programmed the Assist Message appended with the Escalation Message will also be transmitted on the 2nd Escalation Channel frequency.
9. If at any time during this sequence the front panel button is held down until the LED goes from solid red and begins flashing rapidly, the RQA will transmit the Reset Message and the sequence will be terminated.

Field Programming

QUICK ASSIST® DEFAULT PROGRAMMING

Transmit Frequency

Model

Code Frequency

RQA-151

F03 151.625 MHz

RQA-151M

F02 154.570 MHz

RQA-151-CANADA F01 151.055 MHz

RQA-451

F26 467.850 MHz

RQA-451-CANADA F01 458.6625 MHz WB

RQA-451-CANADA-GMRS F01 462.5625 MHz NB

QC/DQC Code

b44 No Tone

DTMF/Selcall on Assist d10 None

DQC Invert

Assist Transmissions A612 2 transmissions

Time between Transmissions

A623 30 seconds

Assist Message played A631 1 time per transmission

Escalate Message

A643 Escalate message on 3rd transmission

Press and Hold Reset A29 Enabled

Reset Button Hold Time

5 sec.

Reset Message played A731 1 time per transmission

Low Battery Message A27 Enabled

TX Alert Tone

A24 Enabled Low

Message Delay on TX A202 1 sec.

Recorded Messages

RQA Message Reset Message Low Battery Escalate

“Assistance needed” “Quick Assist call cleared” “Quick Assist battery” “Immediate attention required”

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3

PC Programming

PC PROGRAMMING The Quick Assist® can be PC programmed with unique voice messages and attributes. Programming can be accomplished with the RITRON RQA-PCPS-3 PC Programmer software available at www.ritron.com. The programmer software requires Window® XP or greater, and a PC computer with a USB port.
PROGRAMMER SCREEN
RQA-PCPS-3
Model Identifies the radio model you are currently programming. Customer ID Enter a brief description (35 characters or less) of the Quick Assist® use, location, customer, etc. This can be useful when reading out the Quick Assist® programming at a later date, or when saving a programming profile for use with other radios. Frequency Table To match other RITRON radios, the owner can select from a table of transmit frequencies. Simply “read-out” the Frequency Code of your RITRON portable, mobile or base radio and enter the same code when programming the Quick Assist®. Refer to Table 1 of this manual for Frequency Codes. Note that the Frequency Table is not applicable to RQA-451-ETSI. Transmit Frequency Once you have selected a code from the Frequency Table the actual transmit frequency will appear here. If your operating frequency does not appear on the Frequency Table list, a licensed radio service technician will be able to enter other frequencies within the radio’s operating band. To identify your assigned frequency: · Read-out the Frequency Code of the RITRON radio you
intend to use with the Quick Assist®. · Locate a label identifying the receiver frequency in MHz. · Your assigned frequency is shown on your FCC License. · Call your radio dealer or Ritron for help if you cannot
determine your radio’s receiver frequency. · The original factory-programmed transmitter frequency of your
Quick Assist® is listed in the QUICK ASSIST® MODELS AND FREQUENCIES section of this manual.

QC or DQC Code
Refer to Table 2 of this manual and select from a list of QC and DQC Codes to transmit subaudible squelch tones for interference elimination.
The Quick Assist® radio transmitter is compatible with two standard communications industry sub-audible signaling formats: QC (Quiet Call® Interference Eliminator), and DQC (Digital Quiet CallTM Interference Eliminator). Both Quiet Call formats unlock receivers programmed to require these codes they screen out interference from other radio systems operating on your transmit frequency.
QC Quiet Call® is Ritron’s trade name for what the communications industry calls sub-audible (below the range of human hearing) tone squelch, or CTCSS (Continuous Tone Coded Subaudible Squelch).
DQC Digital Quiet CallTM is Ritron’s digital coded squelch, and works the same as QC, except it is a digital code that is transmitted with the voice messages.
To identify your QC or DQC tone:
· Read-out the Tone Code of the RITRON radio you intend to use with the Quick Assist®.
· Refer to your radio manual.
· Contact your radio dealer or Ritron if you are unsure about this issue.
DQC Invert
The DQC Digital Quiet CallTM code can be inverted for systems that require inversion.
Wideband
The Quick Assist® can be set for wideband operation where allowed, otherwise this attribute dimmed and unavailable for programming.
TX Alert Tone
By default, the Quick Assist® will transmit an alert tone before each voice message transmission. This feature can be disabled via the PC programmer or Field Programming, and can be set for High or Low level.
Short Alert Tone
With TX Alert Tone enabled, the RQA can be set for a short, single Alert Tone.
Low Battery Message
If selected, a Low Battery message is transmitted when the internal batteries are in need of replacement. The Low Battery message will play at the conclusion of any “Assistance needed” or “Quick Assist call cleared” message.
Press and Hold Reset
Often it is desirable to repeat the “Assistance message” without limitation until the call has been answered. With Press and Hold Reset enabled the front panel push button can be held down for 5 seconds to reset the Quick Assist® to the standby condition. If Press and Hold Reset is not enabled the programmed Assist Message schedule will continue to completion before the radio returns to standby condition.

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3
Example: To use a Quick Assist® in a paint department, you want it to re-transmit a message several times after a “Press for Help” push-button is pressed. With the Quick Assist® set for Press and Hold Reset an employee can terminate the message transmissions, and in the process send a “Quick Assist call cleared” message.
Field Programming Enable With this feature disabled the Quick Assist® cannot be field programmed.
Message Delay on TX This sets a time delay between turning on the Quick Assist® transmitter and playing any messages or ANI strings.
2nd Escalate Channel
If the RQA has been programmed for Escalate operation, enable this feature to transmit the escalated message on a 2nd Escalate Channel frequency. Radio will transmit the escalated message on both the normal radio frequency and on the 2nd Escalate Channel frequency.
2nd Escalate Channel Frequency Table
Select from a table of transmit frequencies.
2nd Escalate Channel Transmit Frequency
Displays the table of transmit frequency, or enter another frequency within the radio’s operating band. 2nd Escalate Channel QC or DQC Code
Select from a table of QC or DQC codes. 2nd Escalate Channel DQC Invert Invert the DQC Digital Quiet CallTM code.
2nd Escalate Channel Wideband
Set for wideband operation where allowed, otherwise this attribute dimmed and unavailable for programming.
Number of Message Transmissions
You can set a limit to the number of times the Assist message will be transmitted at a scheduled interval.
Time Between Transmissions This sets the amount of time the Quick Assist® will wait between repeated transmissions. This applies to the Assist message only.
Example: When the “Press for Help” push-button is pressed in the paint department, an “Assistance needed in paint” message is to be transmitted every 30 seconds for 5 minutes. To accomplish this the Quick Assist® is programmed for 10 message transmissions with a time between transmissions setting of 30 seconds.
The Quick Assist® will transmit the “Quick Assist call cleared” message only once.

PC Programming
Play Message on Each Transmission
Your recorded voice message can be programmed to play from one time to nine times on each Quick Assist® radio transmission. Urgent messages may require more phrase repeats. This can be applied to the Assist message and the Reset message.
Example: The Quick Assist® is to be used as an emergency call button in a parking garage. If “Repeat on each Transmission” is set to 3, the Quick Assist® would transmit “Emergency in garage level 2, Emergency in garage level 2, Emergency in garage level 2” when the front-panel pushbutton is pressed.
ANI The Quick Assist® can be programmed with a 3-9 digit DTMF or 3-7 digit Selcall ANI string. The ANI will be transmitted immediately prior to the Alert Tone and message. To program an ANI string, select Selcall or DTMF and enter the string in the value field.
Escalate Message
Program the scheduled transmission at which the Assist Message will be appended with the Escalate Message. The setting must be less than or equal to the Number of Message Transmissions for escalation to occur.
Time Between Escalate Transmissions
This sets the amount of time the Quick Assist® will wait between repeated transmissions once escalation has been achieved.
Example: When the “Press for Help” push-button is pressed in the paint department, an “Assistance needed in paint” Assist Message is to be transmitted 5 times. The Assist Message is to be sent 2 times every 30 seconds, and on the 3rd transmission the Assist Message is appended with an “Assistance Critical” Escalate Message and sent every 15 seconds an additional 3 times. To accomplish this the Quick Assist® is programmed for 5 message transmissions, a time between transmissions setting of 30 seconds, Escalation Message on 3rd transmission, and a time between Escalate transmissions of 15 seconds.
Voice Messages
The Assist, Reset, Battery, and Escalate messages can be recorded via the Programmer Screen. Refer to the Recording Your Quick AssistTM Messages section of this manual for instructions on recording voice messages using the PC Programmer. The Maximum Record Time for each message is also indicated.

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3

PC Programming

RECORDING YOUR QUICK ASSIST® VOICE MESSAGES
The Quick Assist® can be programmed to play two unique voice messages, an “Assistance needed” message that is transmitted when the front panel push button is pressed, and a “Quick Assist call cleared” message that is transmitted if the Quick Assist® has been reset.
Voice messages can be recorded into the Quick Assist® using the RQA-PCPS-3 PC Programmer and the electret condenser microphone built onto the radio PCB assembly. Voice messages can also be recorded with an incoming audio signal from your computer. This allows you to record and store a message onto your computer and use it for multiple Quick Assist® transmitters.
Assist Message
The Assist message is limited to 12 seconds
When the Quick Assist® front panel push button is pressed, the factory-programmed message “Assistance needed” will be transmitted, and will be repeated per the programmed schedule. By default, the message is sent out twice with a 30 second wait time between transmissions.
Reset Message
The Reset message is limited to 12 seconds

“Quick Assist call cleared” require the listener to know exactly where the Quick Assist® is located. However, when a user hears a custom message such as `Assistance needed in the paint department”, the meaning is clear.
Do I need to record Custom Voice Messages? If the factory-recorded messages “Assistance needed” and “Quick Assist call cleared” suit your application, recording custom messages is not necessary.
To record a custom message using the RQA-PCPS-3 PC Programmer, refer to the following instructions. To record a custom message via Field Programming, refer to “HOW TO RECORD VOICE MESSAGES” in the Field Programming section of this manual. Once recorded, playback the message to be sure you are satisfied with the quality and content of the message.
To record your Quick Assist® Voice Messages using the on-board microphone:
1. Read the existing radio programming. 2. Press the Record button for the message to be recorded.
The Record Message dialog box will appear.
Record Message

If the Quick Assist® has been programmed for Press and Hold Reset, the user can press and hold the front panel push button for 5 seconds to reset the radio to the standby condition, at which time the factory-programmed message “Quick Assist call cleared” will be transmitted.
Low Battery Message
The Low Battery message is limited to 2 seconds

Custom messages can be recorded using the on-board microphone, by playing .wav files, or programming .snd files.

When it senses the installed batteries are nearly run down, Quick Assist® will play the factory-programmed message “Quick Assist battery” at the conclusion of any transmitted message. If you maintain several Quick Assist® transmitters within radio range of each other, you may customize this feature to easily determine which unit needs new batteries.
If you use only one Quick Assist® in any area, or if you regularly change Quick Assist® batteries, the factoryprogrammed message may be sufficient for your application.
Escalate Message
The Escalate message is limited to 4 seconds

3. Select Microphone Record Mode, then press the Record button for the message you want to record.
4. The following dialog box will appear. Record the message per the instructions. Message recording will automatically terminate after the allotted Length of Message time if the record button has not been released.
Assist

When re-transmitting the Assist message, the Quick Assist® can append the Assist Message with an Escalate message after a programmed number of re-transmissions to alert radio equipped personnel that the call has not been answered in a timely manner.

Save .snd file

Once messages have been recorded to your Quick Assist® you

can save them to a .snd file for use in other radios. You can

save an individual .snd file for each message, or a file that

contains all messages. Recording Custom Voice Messages What is the purpose of Recording Custom Voice Messages?

5. After you have recorded a message you can review it by pressing the associated Play button. The Quick Assist® will transmit the message on the programmed transmit frequency.

Recording customized Quick Assist® voice messages gives

them unmistakable meaning and significance. The standard

factory prerecorded messages of “Assistance needed” and _________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3
To record your Quick Assist® Voice Messages using a prerecorded .wav file:
1. Connect the computer audio output to the RQA Series Quick Assist® using the 3.5mm to 2-pin audio cable (60201123) available from Ritron. The computer connection will be a 3.5mm stereo jack on the back or side of your computer marked as AUDIO OUT. This output is where you might connect desktop speakers or headset. The connection to your Quick Assist® will be via the 2-pin header on the left side of the PCB. Refer to the IDENTIFICATION OF QUICK ASSIST® CONTROLS AND CONNECTIONS section of this manual for the exact location.
2. Read the existing radio programming. 3. Press the Record button for the message to be recorded.
The Record Message dialog box will appear.
Record Message
Custom messages can be recorded using the on-board microphone, by playing .wav files, or programming .snd files.

PC Programming 7. After the Record button has been pressed a Windows
navigation dialog box will appear. Find and select the .wav file you would like to record to your Quick Assist®, then press Open. Only eligible .wav files will appear in the list.
8. The following dialog box will appear as the message is being recorded.
Assist

4. Select .wav file Record Mode. 5. Press the Record button for the message you want to
record. 6. The following dialog box will appear. Record the message
per the instructions.
Assist

9. After you have recorded a message you can review it by pressing the associated Play button. The Quick Assist® will transmit the message on the programmed transmit frequency.

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3
To record your Quick Assist® Voice Messages using a saved .snd file: 1. Read the existing radio programming. 2. Press the Record button for the message to be recorded. The Record Message dialog box will appear.
Record Message

PC Programming
6. A Programming Radio status bar will appear while the .snd file is being recorded.

Custom messages can be recorded using the on-board microphone, by playing .wav files, or programming .snd files.

3. Select .snd file Record Mode. 4. Press the Record button for the desired message.
5. A Windows navigation dialog box will appear. Find and select the .snd file you would like to record to your Quick Assist®, then press Open. Only eligible .snd files will appear in the list.

7. After you have recorded a message you can review it by pressing the associated Play button. The Quick Assist® will transmit the message on the programmed transmit frequency.

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3

Warranty

RITRON, INC. LIMITED WARRANTY

WHAT THIS WARRANTY COVERS:

RITRON, INC. (“RITRON”) provides the following warranty against defects in materials and/or workmanship in RITRON Radios and Accessories under normal use and service during the applicable warranty period (as stated below). “Accessories” means antennas, holsters, chargers, earphones, speaker/microphones and items contained in the programming and programming/service kits.

WHAT IS COVERED

FOR HOW LONG

WHAT RITRON WILL DO

Ritron RQA Quick Assist® 1 year*

During the first year after date of purchase, RITRON will repair or replace the defective product, at RITRON’s option, parts and labor included at no charge.

Accessories

90 days*

*After date of purchase

WHAT THIS WARRANTY DOES NOT COVER:
· Any technical information provided with the covered product or any other RITRON products; · Installation, maintenance or service of the product, unless this is covered by a separate written agreement with RITRON; · Any products not furnished by RITRON which are attached or used with the covered product, or defects or damage from the use of
the covered product with equipment that is not covered (such as defects or damage from the charging or use of batteries other than with covered product); · Defects or damage, including broken antennas, resulting from: – misuse, abuse, improper maintenance, alteration, modification, neglect, accident or act of God, – the use of covered products other than in normal and customary manner or, – improper testing or installation; · Defects or damages from unauthorized disassembly, repair or modification, or where unauthorized disassembly, repair or modification prevents inspection and testing necessary to validate warranty claims; · Defects or damages in which the serial number has been removed, altered or defaced. · Batteries if any of the seals are not intact.

IMPORTANT: This warranty sets forth the full extent of RITRON’s express responsibilities regarding the covered products, and is given in lieu of all other express warranties. What RITRON has agreed to do above is your sole and exclusive remedy. No person is authorized to make any other warranty to you on behalf of RITRON. Warranties implied by state law, such as implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of this limited warranty as it applies to the covered product. Incidental and consequential damages are not recoverable under this warranty (this includes loss of use or time, inconvenience, business interruption, commercial loss, lost profits or savings). Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. Because each covered product system is unique, RITRON disclaims liability for range, coverage, or operation of the system as a whole under this warranty.

WHO IS COVERED BY THIS WARRANTY: This warranty is given only to the purchaser or lessee of covered products when acquired for use, not resale. This warranty is not assignable or transferable.

HOW TO GET WARRANTY SERVICE: To receive warranty service, you must deliver or send the defective product, delivery costs and insurance prepaid, within the applicable warranty period, to RITRON, INC., 505 West Carmel Drive, Carmel, Indiana 46032, Attention: Warranty Department. Please point out the nature of the defect in as much detail as you can. You must retain your sales or lease receipt (or other written evidence of the date of purchase) and deliver it along with the product. If RITRON chooses to repair or replace a defective product, RITRON may replace the product or any part or component with reconditioned product, parts or components. Replacements are covered for the balance of the original applicable warranty period. All replaced covered products, parts or components become RITRON’s property.

RIGHTS TO SOFTWARE RETAINED : Title and all rights or licenses to patents, copyrights, trademarks and trade secrets in any RITRON software contained in covered products are and shall remain in RITRON. RITRON nevertheless grants you a limited nonexclusive, transferable right to use the RITRON software only in conjunction with covered products. No other license or right to the RITRON software is granted or permitted.

YOUR RIGHTS UNDER STATE LAW: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

WHERE THIS WARRANTY IS VALID: THIS WARRANTY IS VALID ONLY WITHIN THE UNITED STATES, THE DISTRICT OF COLUMBIA AND PUERTO RICO.

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3 FREQUENCY PROGRAMMING CODES

Quick Programming Guide

RQA-451 (USA)

RQA-151 (USA)

Code F-0-9 F-1-0 F-1-1 F-1-2 F-1-3 F-1-4 F-1-5 F-1-6 F-1-7 F-1-8 F-1-9 F-2-0 F-2-1 F-2-2 F-2-3 F-2-4 F-2-5 F-2-6 F-2-7 F-2-8 F-2-9 F-3-0 F-3-1 F-3-2 F-3-3 F-3-4 F-3-5 F-3-6 F-3-7 F-3-8 F-3-9 F-4-0 F-4-1 F-4-2 F-4-3 F-4-4 F-4-5 F-4-6 F-4-7 F-4-8 F-4-9 F-5-0 F-5-1 F-5-2 F-5-3 F-5-4 F-5-5 F-5-6 F-5-7 F-5-8 F-5-9 F-6-0 F-6-1 F-6-2 F-6-3 F-6-4 F-6-5 F-6-6 F-6-7 F-6-8 F-6-9 F-7-0 F-7-1 F-7-2 F-7-3 F-7-4

Frequency 469.2625 462.5750 462.6250 462.6750 464.3250 464.8250 469.5000 469.5500 463.2625 464.9125 464.6000 464.7000 462.7250 464.5000 464.5500 467.7625 467.8125 467.8500 467.8750 467.9000 467.9250 461.0375 461.0625 461.0875 461.1125 461.1375 461.1625 461.1875 461.2125 461.2375 461.2625 461.2875 461.3125 461.3375 461.3625 462.7625 462.7875 462.8125 462.8375 462.8625 462.8875 462.9125 464.4875 464.5125 464.5375 464.5625 466.0375 466.0625 466.0875 466.1125 466.1375 466.1625 466.1875 466.2125 466.2375 466.2625 466.2875 466.3125 466.3375 466.3625 467.7875 467.8375 467.8625 467.8875 467.9125 469.4875

Color Dot

12.5

White Dot 12.5

Black Dot 12.5

Orange Dot 12.5

12.5

Brown Dot 12.5

Yellow Dot 12.5

12.5

Silver Star 12.5

Gold Star 12.5

Red Star

12.5

Blue Star

12.5

Code Frequency

Color Dot

F-7-5 469.5125

12.5

F-7-6 469.5375

12.5

F-7-7 469.5625

12.5

F-7-8 462.1875

12.5

F-7-9 462.4625

12.5

F-8-0 462.4875

12.5

F-8-1 462.5125

12.5

F-8-2 467.1875

12.5

F-8-3 467.4625

12.5

F-8-4 467.4875

12.5

F-8-5 467.5125

12.5

F-8-6 451.1875

12.5

F-8-7 451.2375

12.5

F-8-8 451.2875

12.5

F-8-9 451.3375

12.5

F-9-0 451.4375

12.5

F-9-1 451.5375

12.5

F-9-2 451.6375

12.5

F-9-3 452.3125

12.5

F-9-4 452.5375

12.5

F-9-5 452.4125

12.5

F-9-6 452.5125

12.5

F-9-7 452.7625

12.5

F-9-8 452.8625

12.5

F-9-9 456.1875

12.5

F-1-0-0 456.2375

12.5

F-1-0-1 456.2875

12.5

F-1-0-2 468.2125

12.5

F-1-0-3 468.2625

12.5

F-1-0-4 468.3125

12.5

F-1-0-5 468.3625

12.5

F-1-0-6 468.4125

12.5

F-1-0-7 468.4625

12.5

F-1-0-8 468.5125

12.5

F-1-0-9 468.5625

12.5

F-1-1-0 468.6125

12.5

F-1-1-1 468.6625

12.5

F-1-1-2 456.3375

12.5

F-1-1-3 456.4375

12.5

F-1-1-4 456.5375

12.5

F-1-1-5 456.6375

12.5

F-1-1-6 457.3125

12.5

F-1-1-7 457.4125

12.5

F-1-1-8 457.5125

12.5

F-1-1-9 457.7625

12.5

F-1-2-0 457.8625

12.5

F-1-2-1 461.3175

12.5

F-1-2-2 464.8375

12.5

RQA-151M (USA)

Code F-0-1 F-0-2 F-1-9 F-2-0 F-2-1 F-2-2 F-2-3

Frequency 154.600 154.570 151.820 151.880 151.940 154.600 154.570

Color Dot

Green Dot 25.0

Blue Dot

25.0

MURS

12.5

MURS

12.5

MURS

12.5

MURS

12.5

MURS

12.5

Code F-0-3 F-0-4 F-0-5 F-0-6 F-0-7 F-0-8 F-0-9 F-1-0 F-1-1 F-1-2 F-1-3 F-1-4 F-1-5 F-1-6 F-1-7 F-1-8 F-2-4 F-2-5 F-2-6 F-2-7 F-2-8 F-2-9 F-3-0 F-3-1 F-3-2 F-3-3 F-3-4

Frequency 151.6250 151.9550 151.9250 154.5400 154.5150 154.6550 151.6850 151.7150 151.7750 151.8050 151.8350 151.8950 154.4900 151.6550 151.7450 151.8650 151.7000 151.7600 152.7000 152.8850 152.9150 152.9450 151.5125 154.5275 153.0050 158.4000 158.4075

Color Dot

Red Dot

12.5

Purple Dot 12.5

12.5

RQA-151-CANADA (Canada)

Code Frequency Color Dot

F-0-1 151.055

F-0-2 151.115

RQA-451-CANADA (Canada)

Code Frequency Color Dot

F-0-1 458.6625

25.0

F-0-2 469.2625

25.0

RQA-451-CANADA-GMRS (Canada)

Code Frequency Color Dot

F-0-1 462.5625 GMRS/FRS

12.5

F-0-2 462.5875 GMRS/FRS

12.5

F-0-3 462.6125 GMRS/FRS

12.5

F-0-4 462.6375 GMRS/FRS

12.5

F-0-5 462.6625 GMRS/FRS

12.5

F-0-6 462.6875 GMRS/FRS

12.5

F-0-7 462.7125 GMRS/FRS

12.5

F-0-8 467.5625 FRS

12.5

F-0-9 467.5875 FRS

12.5

F-1-0 467.6125 FRS

12.5

F-1-1 467.6375 FRS

12.5

F-1-2 467.6625 FRS

12.5

F-1-3 467.6875 FRS

12.5

F-1-4 467.7125 FRS

12.5

F-1-5 462.5500 GMRS

12.5

F-1-6 462.5750 GMRS

12.5

F-1-7 462.6000 GMRS

12.5

F-1-8 462.6250 GMRS

12.5

F-1-9 462.6500 GMRS

12.5

F-2-0 462.6750 GMRS

12.5

F-2-1 462.7000 GMRS

12.5

F-2-2 462.7250 GMRS

12.5

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3

TONE PROGRAMMING CODES

Code b-0-1 b-0-2 b-0-3 b-0-4 b-0-5 b-0-6 b-0-7 b-0-8 b-0-9 b-1-0 b-1-1 b-1-2 b-1-3 b-1-4 b-1-5 b-1-6 b-1-7 b-1-8 b-1-9 b-2-0 b-2-1 b-2-2 b-2-3 b-2-4 b-2-5 b-2-6

QC Tone 67.0 71.9 74.4 77.0 79.7 82.5 85.4 88.5 91.5 94.8 97.4 100.0 103.5 107.2 110.9 114.8 118.8 123.0 127.3 131.8 136.5 141.3 146.2 151.4 156.7 162.2

Code b-2-7 b-2-8 b-2-9 b-3-0 b-3-1 b-3-2 b-3-3 b-3-4 b-3-5 b-3-6 b-3-7 b-3-8 b-3-9 b-4-0 b-4-1 b-4-2 b-4-3 b-4-4 b-4-5 b-4-6 b-4-7 b-4-8 b-4-9 b-5-0 b-5-1 b-0-0

QC Tone 167.9 173.8 179.9 186.2 192.8 203.5 210.7 218.1 225.7 233.6 241.8 250.3 69.4 159.8 165.5 171.3 177.3
No Tone 183.5 189.9 196.6 199.5 206.5 229.1 254.1
No Tone

Code b-0-2-3 b-0-2-5 b-0-2-6 b-0-3-1 b-0-3-2 b-0-3-6 b-0-4-3 b-0-4-7 b-0-5-1 b-0-5-3 b-0-5-4 b-0-6-5 b-0-7-1 b-0-7-2 b-0-7-3 b-0-7-4 b-1-1-4 b-1-1-5 b-1-1-6 b-1-2-2 b-1-2-5 b-1-3-1 b-1-3-2 b-1-3-4 b-1-4-3 b-1-4-5 b-1-5-2 b-1-5-5 b-1-5-6 b-1-6-2 b-1-6-5 b-1-7-2 b-1-7-4 b-2-0-5 b-2-1-2

DQC 023 025 026 031 032 036 043 047 051 053 054 065 071 072 073 074 114 115 116 122 125 131 132 134 143 145 152 155 156 162 165 172 174 205 212

Quick Programming Guide

Code b-2-2-3 b-2-2-5 b-2-2-6 b-2-4-3 b-2-4-4 b-2-4-5 b-2-4-6 b-2-5-1 b-2-5-2 b-2-5-5 b-2-6-1 b-2-6-3 b-2-6-5 b-2-6-6 b-2-7-1 b-2-7-4 b-3-0-6 b-3-1-1 b-3-1-5 b-3-2-5 b-3-3-1 b-3-3-2 b-3-4-3 b-3-4-6 b-3-5-1 b-3-5-6 b-3-6-4 b-3-6-5 b-3-7-1 b-4-1-1 b-4-1-2 b-4-1-3 b-4-2-3 b-4-3-1 b-4-3-2

DQC 223 225 226 243 244 245 246 251 252 255 261 263 265 266 271 274 306 311 315 325 331 332 343 346 351 356 364 365 371 411 412 413 423 431 432

Code b-4-4-5 b-4-4-6 b-4-5-2 b-4-5-4 b-4-5-5 b-4-6-2 b-4-6-4 b-4-6-5 b-4-6-6 b-5-0-3 b-5-0-6 b-5-1-6 b-5-2-3 b-5-3-2 b-5-4-6 b-5-6-5 b-6-0-6 b-6-6-2 b-6-1-2 b-6-2-4 b-6-2-7 b-6-3-1 b-6-3-2 b-6-4-5 b-6-5-4 b-6-6-4 b-7-0-3 b-7-1-2 b-7-2-3 b-7-3-1 b-7-3-2 b-7-3-4 b-7-4-3 b-7-5-4

DQC 445 446 452 454 455 462 464 465 466 503 506 516 523 532 546 565 606 662 612 624 627 631 632 645 654 664 703 712 723 731 732 734 743 75

DTMF OR SELCALL ENCODE ANI (TRANSMIT) CODES

Code d-1-xxxxxxxxx d-2-xxxxxxx d-0

Description For DTMF ANI codes to be transmitted with all messages Enter “d” and “1”, then a 3-9 digit ANI code. For SELCALL ANI codes to be transmitted with all messages Enter “d” and “2” then a 3-7 digit ANI code. To remove all DTMF and SELCALL ANI codes Enter “d” and “0”

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3

MESSAGE CODES

Code

Description

Record Voice Messages

A-3-1

Reset Message (12 sec. max)

Once recorded, the message is transmitted when the Quick Assist is turned-off using the Press and Hold Reset feature.

A-3-2

Assist Message (12 sec. max)

Once recorded, the message is transmitted when the Call Button is pressed, and then retransmitted per the programmed schedule.

A-3-3

Low Battery Message (2 sec. max)

Once recorded, the message is sent at the end of each transmitted message if low battery voltage is detected.

A-3-4

Escalate Message (4 sec. max)

Once recorded, the message is appended to the Assist message starting at a programmed number in the schedule.

Transmit a recorded message for review

A-4-1 A-4-2 A-4-3 A-4-4

Reset Message Assist Message Low Battery Message Escalate Message

Delay between the time TX turns on and a message is sent

A-2-0-0 A-2-0-1 A-2-0-2 A-2-0-3 A-2-0-4 A-2-0-5 A-2-0-6 A-2-0-7 A-2-0-8 A-2-0-9

no delay ½ second 1 second (Factory default) 1½ seconds 2 seconds 2½ seconds 3 seconds 3½ seconds 4 seconds 4½ seconds

Code

Description

Number of times the Assist Message will be transmitted on a scheduled basis before the Quick Assist turns off

A-6-1-1 A-6-1-2 A-6-1-3 A-6-1-4 A-6-1-5 A-6-1-6 A-6-1-7 A-6-1-8 A-6-1-9

1 time 2 times (Factory default) 3 times 4 times 5 times 6 times 7 times 8 times repeat forever

Time between scheduled Assist message transmissions

A-6-2-1 A-6-2-2 A-6-2-3 A-6-2-4 A-6-2-5 A-6-2-6 A-6-2-7 A-6-2-8 A-6-2-9 A-6-2-0

on changes only 15 sec 30 sec (Factory default) 1 min 1 ½ min 2 min 3 min 4 min 5 min 10 min

Number of times the Assist Message is played on each transmission

A-6-3-1 A-6-3-2 A-6-3-3 A-6-3-4 A-6-3-5 A-6-3-6 A-6-3-7 A-6-3-8 A-6-3-9

1 time (Factory default) 2 times 3 times 4 times 5 times 6 times 7 times 8 times 9 times

Quick Programming Guide

Code

Description

Append Escalation Message – The scheduled Assist Message transmission on which the Escalation Message is appended

A-6-4-1 A-6-4-2 A-6-4-3
A-6-4-4 A-6-4-5 A-6-4-6 A-6-4-7 A-6-4-8 A-6-4-9 A-6-4-0

Always append Append on 2nd transmission Append on 3rd transmission
(Factory default) Append on 4th transmission Append on 5th transmission Append on 6th transmission Append on 7th transmission Append on 8th transmission Append on 9th transmission
Never append

Time between Escalate transmissions Sets the length of time between Escalated Assist message transmissions.

A-6-5-1 A-6-5-2 A-6-5-3 A-6-5-4 A-6-5-5 A-6-5-6 A-6-5-7 A-6-5-8 A-6-5-9 A-6-5-0

Same as Assist message time 15 sec 30 sec 1 min 1 ½ min 2 min 3 min 4 min 5 min 10 min

Number of times the Reset Message is played on each transmission

A-7-3-1 A-7-3-2 A-7-3-3 A-7-3-4 A-7-3-5 A-7-3-6 A-7-3-7 A-7-3-8 A-7-3-9

1 time (Factory default) 2 times 3 times 4 times 5 times 6 times 7 times 8 times 9 times

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Quick Assist® Wireless Callbox Transmitter Rev 3

Quick Programming Guide

FEATURE CODES

Code

Description

Special Features

A-2-1
A-2-2 A-2-3 A-2-3-1 A-2-4 A-2-5 A-2-6 A-2-7 A-2-8 A-2-9

Resets all Quick Assist® features that can be field programmed to Factory default programming. Display 6-digit Radio Revision Disable TX Alert Tone Enable Short Alert Tone Enable TX Alert Tone Low (Factory default) Enable TX Alert Tone High Disable Low Battery Alert Enable Low Battery Alert (Factory default) Disable Press and Hold Reset Enable Press and Hold Reset (Factory default)

Code

Description

Programming Readout Codes

A-8-1
A-8-2
A-8-3
A-8-6-1 A-8-6-2 A-8-6-3
A-8-6-5 A-8-7-3

Display will sequentially show the 2 or 3-digit Frequency Code. (1) Display will sequentially show the 2-digit QC Tone Code or 3-digit DQC Tone Code. (2) Display will sequentially show the 1-9 digit DTMF or 3-7 digit Selcall Code. (3) Number of Assist Messages transmissions Assist Message Time between transmissions Assist Message Number of times message is played on each transmission Escalate Message Time between transmissions Reset Message Number of times message is played on each transmission.

2ND ESCALATE CHANNEL CODES

Code A-5-1-xxx
A-5-1-0 A-5-2-xxx
A-5-3-xxxxxxxxx
A-5-4-xxxxxxx
A-8-5-1 A-8-5-2
A-8-5-3 A-8-5-4

Description
To transmit Escalate Messages on a 2nd Escalate frequency – Refer to Table 1 for the 2 or 3-digit Table Frequency. Enter “A”, “5”, “1”, then enter the Table Frequency Code. Delete all 2nd Escalate Channel programming. To set a 2nd Escalate QC or DQC Code – Refer to Table 2 for the QC Tone Code or Table 3 for digital DQC Tone Code. Enter “A”, “5”, “2”, then enter the 2-digit QC or 3-digit DQC code. To set a 2nd Escalate DTMF ANI (9-digits max) that is sent at the start of each transmission on the 2nd Escalate frequency. Enter “A”, “5”, “3”, then a 3-9 digit DTMF ANI code. To set a 2nd Escalate Selcall ANI (7-digits max) that is sent at the start of each transmission on the 2nd Escalate frequency. Enter “A”, “5”, “4”, then a 3-7 digit Selcall ANI code. Readout 2nd Escalate Frequency, Display will sequentially show the programmed 2 or 3-digit Frequency Code. (1) Readout 2nd Escalate QC or DQC Tone Code. Display will sequentially show the programmed 2-digit QC Tone Code or 3digit DQC Tone Code. (2) Readout 2nd Escalate DTMF ANI. Display will sequentially show the programmed 3-9 digit DTMF Code. (3) Readout 2nd Escalate Selcall ANI. Display will sequentially show the programmed 3-7 digit Selcall Code. (3)

NOTES:

(1) 999 indicates a non-table frequency. (2) If DCS is inverted you will get an ERROR indication (3) If “0” is displayed the radio has not been programmed for DTMF or Selcall ANI. (4) ERROR indication will be displayed if not a Field Programming value (has been PC programmed)

_________________________________________________________________________________________________

For assistance, call RITRON at 800-872-1872, or go to www.ritron.com

Documents / Resources

RITRON RQA-151 Wireless Callbox Transmitter [pdf] User Manual
GEN 3, RQA-151M, RQA-451-CANADA-GMRS, RQA-151 Wireless Callbox Transmitter, Wireless Callbox Transmitter, Callbox Transmitter, Transmitter

References

User Manual

RQA-151 Wireless Callbox Transmitter

Product Information

Specifications

Product Usage Instructions

Programming

Installation and Battery Replacement

Care and Maintenance

FAQ

How do I program frequency and tone codes?

How can I record voice messages using the on-board
microphone?

Documents / Resources

References

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