REDTIGER VisionSync 10 Dash Cam

Notice

• Please read this manual carefully before operation and keep it for future reference. It will be helpful should you encounter any operational problems.
• Improper installation will void the manufacturer’s warranty. The installation instructions do not apply to all types of vehicles and are written as guidelines to assist in installing the system.
• Consult with an experienced technician if you are not comfortable installing the device on your own.
• Please make sure to read and understand local laws and regulations regarding cameras and their use in a vehicle. Laws may vary by state.
• Do not obscure the view of the road ahead or obstruct the deployment of any airbags in the event of an accident.
• When not in use, please disconnect the car adapter from both the 12/24V DC outlet in your vehicle and the device itself.
• Only clean the device with a soft dry cloth, for tough dirt, apply some neutral detergent diluted in 5 to 6 parts water on a soft cloth.
• Note that alcohol, thinner, benzene, etc. could cause damage to the paint or coatings on the device.
• Avoid making contact with the lens as this may cause damage.
• The video recordings made by this device are intended for personal use only.
• While driving, do not adjust the controls of your device, as

it may draw your attention from your surroundings.

Product Specifications

Item Name	VisionSync 10 Dash Cam	Video Format	TS
Screen Size	3″ IPS Touch Screen	Photo Format	JPG
Recording Resolution	2.5K@25fps+1080P@25fps1080P@25fps+1080P@25fps
Input	DC 12V/24V	Output	DC 5V-2.5A
Operating Temperature	-4°F~158°F	Lens	Front cam F1.8 F2.05
Maximum Supported Memory Card	256GB	Warranty Period	18 Months

Note:
If you have any problems during use, we will provide free warranty within 18 months of purchase, in addition to lifetime technical support.
The specific warranty period is subject to local laws.

Package Contents

Appearance

Buttons and Functions

Power Button
Recording Mode:

• Short press-to Take a snapshot
• Long press-to Turn off the Camera

Setup Mode: Short press-to Return to the previous screen

Playback Mode: Short press-to Return to the previous screen

Menu Button

• Recording Mode:
  Short press to Enter main menu
• Setup Mode:
  Short press-to Return to the previous screen
• Playback Mode:
  Short press-to Return to the previous screen

Left Button

Recording Mode:

• Short press-to Enter playback mode
• Long press-to Turn on/off WiFi

Setup Mode:
Short press-to Select the previous function

Playback Mode:

• Short press-to Select the previous file
• Long press-to Fast rewind while vision being played

Right Button

Recording Mode:

• Short press-to Lock/Unlcok the recording file
• Long press-to Turn on/off Audio

Setup Mode:
Short press-to Select the next function

Playback Mode:

• Short press-to Select the next file
• Long press-to Fast forward while video is being played

OK Button

Recording Mode:
Short press-to Switch screen

Setup Mode:
Short press-to Enter/Confirm specific settings

Playback Mode:

• Short press-to Select and play the specific file
• Long press-to Delete/Lock/Unlock the specific file

User Interface Overview

Recording Mode

Playback Mode

1. Press Right button to enter Playback mode.
2. Press Left or Right button to select the folder you want to play,press M button to enter.
3. Press OK button to watch the recorded video.
4. Long press OK button 3s to edit your records.

Note:
All of the above functions can be done via the touch screen.

Function Overview

Short press the M button to enter the settings menu, where you can adjust various functions and parameters of the camera.

Note:

• In order to ensure a smooth user experience, it is suggested that you format your memory card once a month.
• When you change the Volume Setting, the Click Tone will also change.

APP and Wi-Fi Function

How to download the APP?

• You can download onago app by scan the QR Code left handside or located on your dash cam (may be located on the right side)
• Search “onago” in the App Store or Google Play.

How to connect 4G and activation

1. After you have complete installation of your VisionSync 10 using the hardwire kit, VisionSync 10 will automatically turn on with the vehicle ignition on, an 11 icon is displayed in the upper left corner of the VisionSync 10 screen, indicating that VisionSync 10 needs to perform the following steps to access the 4G networks.
2. In Onago app, click+ icon and scan the QR code which is in the “Device Binding” menu in the VisionSync 10 to complete the addition (or scan the QR code in the “For Device Binding” Card in the package).
3. After addition successfully, rename VisionSync 10 and follow the prompts of the app to receive the gift package.
4. Now please turn off your vehicle now and restart it after one minute if you have installed VisionSync 10 using the Hardwire kit.
5. The icon will be displayed in the upper left corner of the VisionSync 10 screen, which means that VisionSync 10 has successfully connected to the 4G network.
6. Back to onago app and get started.

How to connect to Wi-Fi Function

1. WiFi will automatically turn on when the Dash Cam is powered on. Please check the SSID and password in the Wi-Fi menu.
2. Select the SSID names with Redtiger prefixes and connect (the default password is 12345678) on your phone’s WLAN settings.
3. Open onago app, connection is successful.

How to play back footage

1. On 4G connection, click on yourVisionSync 10 in the Device page in the app, select SD Card menu at the buttom of the page and select the date or drag the timeline. Please note the 4G traffic consumption.
2. You can play back the footage via hotspot if you’re in your car.
3. Please note that if you turn on time-lapse recording, it will take up space on your SD Card.

App Home (4G connection)

1. 4G signal
2. Function button
3. Map
4. SD card footage
5. Full screen
6. Live view
7. GPS info
8. Message
9. GP STrip info
10. Setting

Over-The-Air Updates

1. In the Onago app, please select firmware update in the settings of VisionSync 10.
2. If there is an updateable firmware version, please upgrade it according to the prompts of the app.
3. VisionSync 10 will automatically restart after the upgrade is completed.

Predicting 4G traffic consumption

Take 1GB traffic as a reference

With the vehicle in the ignition

• In HD mode, the bitrate is at 1.24 ~ 2.48 Mbps, with a continuous live stream of at least 54 minutes, usually around 110 minutes.
• In SD mode, the bit rate is at 0.72 ~ 1.45 Mbps (default), continuous live broadcast at least 93 minutes, usually around 190 minutes.

In the parking monitor state

• The front camera is in HD mode with a bit rate at 1.8 Mbps (default) and a continuous live stream of at least 73 minutes, usually around 155 minutes.
• Rear camera in HD mode at 1.5 Mbps (default), continuous live streaming for at least 89 minutes, typically around 180 minutes.

Installation

WARNING
Please make sure to connect all cameras and wires before powering on the camera screen, otherwise the camera will not work properly. Please follow the “Multi-Size Type-C Hardwire Kit” user manual to complete the installation of VisionSync 10.

Insert Memory Card
Insert the Memory Card into the dash cam, taking care that the gold contacts are facing towards the screen of the dash cam. Push the memory card until it clicks into the slot.

Front camera installation
Peel off the electrostatic sticker on the cellophane and transfer it to where you want to stick it. Attach the front camera to the electrostatic sticker and press to make it firmer.

Mount The Rear Camera

1. Use a clean cloth to wipe the rear windshield where the rear camera needs to be installed.
2. Peel off the electrostatic sticker, transfer it to the place you want to stick it.
3. Drain the air bubbles on the electrostatic sticker.
4. Peel off the adhesive on the rear camera and stick it on the electrostatic sticker.
5. Please place the rear camera in the orientation shown, with the REDTIGER Logo facing out the window.

Wire Layout In The Vehicle

1. Connect the interface of the rear cable with the interface of the rear cam cable.
2. Hide the rear cam cable along the gaps between the front windshield and the ceiling, between the car body and the ceiling on the side of the passenger seat, and between the rear seats and the ceiling.

Customer Service Center
If you have any problems using or installing the dash cam, please contact us with any questions.

 

For more information:

• After sales: help@redtigercam.com
• Business Cooperation: contact@redtigercam.com
• Customer Phone Service: +1 888 966 8028 (US)

Check us out here.
Product and service are the foundation of Redtiger.

• Instagram: @redtiger_dashcam
• Facebook: Redtiger Dash Cam
• www.redtigercam.com

Trouble Shooting

・ Why is there no GPS signal?

1. Clean and reconnect the probe on the main unit and bracket. Check for any interference in your car, like metal film on the windshield, radio antenna, or radar detector. Move your car to an open area. Observe if the GPS icon on the screen turns green and displays GPS info. Once GPS locks onto a signal, a satellite icon will appear at the bottom left of the screen. Green indicates positioning, while white indicates no positioning. Please turn on GPS authorization in the Onago app.

How to turn off the on/off music of dash cam?

Please go to Settings > Click Tone > Off. When the click tone is turned off, the power on and off music will also be turned off.

Why does my dash cam prompt card error or please format Memory Card every once in a while?

Please follow the steps below to check: Please go to Settings > Format Reminder to check whether the regular format reminder is enabled. Format the Memory Card. Restore factory settings and restart the dash cam. Update the firmware.

・ Device restarts repeatedly/no boot?

Ensure you’re using the included hardwire kit. Remove the memory card, camera cable, and reinstall them. Check if an issue was caused by the accessories. Reset the device using the button at the bottom of the camera. If none of the above can solve the problem, please try to power on the USB cable to confirm whether the host can be used normally. Please go to the official website to update the firmware. If it is not resolved, please contact your dedicated customer service for a replacement.

・ Why can't I connect to Wi-Fi?

Check the working distance of Hotspot, about 15ft. Check the SSID and password of the Wi-Fi, or whether there are other devices connected to the Wi-Fi. Turn off mobile data, security software, and VPN on your phone. If the issue persists, please contact customer support for assistance.

Why can’t I connect to 4G?

Please check whether there is AT&T coverage in your area. Please check the 4G signal strength in your area is good.

Documents / Resources

REDTIGER VisionSync 10 Dash Cam [pdf] User Manual VisionSync 10, VisionSync 10 Dash Cam, Dash Cam, Cam

References

• User Manual