Razer TipStreamers
What’s the best way for my supporters to top up their Shards?
The best method to top up would be through our Razer Gold virtual credit, because it earns them free Razer Silver—loyalty points they can use to then redeem more Shards for donation or save up to redeem epic rewards.
How do I check to see how many Shards I have received?
f you want to see the donations received in your current streaming session, you can do so by checking your tipping page.
You can also see it via the Dashboard page: https://tipstream.razer.com/dashboard/
Alternatively, you can also view them in the My Donations tab under the Revenue section: https://tipstream.razer.com/revenue/myTips/
In the My Donations tab, you can filter by date ranges and even search for a specific donor. You can also view who your top supporters are.
How do I make sure no bad language and words are used in my viewers alert?
To keep your streaming experience free from profanity and other questionable language, ensure you have Automatic Donate Message Filtering Enabled selected. You can choose to use our standard “bad word” list and choose to anonymize names containing words you do not wish to accept.
To further customize what words you wish to moderate, you can enter them into Custom Bad Words entry field.
Under Happy Words, you can also choose to replace moderated words with words of your own.
To skip an alert, visit the Events tab https://tipstream.razer.com/events/ and choose the event you wish to skip.
How do I moderate alerts?
There are a few ways to moderate alerts:
- Automatically
- Manually within a specific timespan
- Manually in an unlimited time setting
For automatic alert moderation, we recommend having the automatic message filtering enabled to filter out profanity and other sensitive words. You can choose to use our standard “bad word” list and anonymize names containing words you do not wish to accept.
To further customize what words you wish to moderate, you can enter them into Custom Bad Words entry field.
Under Happy Words, you can also choose to replace moderated words with words of your own.
For manual moderation within a specific timespan, you can set the time for Alert Moderation Delay. This option gives you a specific amount of time to review the alerts before they are automatically moderated (if you have automatic alert message moderation on)—useful for situations where you are busy gaming or entertaining your audience.
To moderate all alerts manually, enable Unlimited Alert Moderation Delay so you can review every single alert and message before they appear on your screen. Unapproved alerts will not appear on screen.
To skip an alert, visit the Events tab https://tipstream.razer.com/events/ and choose the event you wish to skip.
How do I create a folder?
To create a new folder in the media gallery, click on the Create Folder icon and customize the name of the folder. When you are done creating, you can start to upload and organize the files in your gallery.
How do I upload my own image, video, or sound?
Under the Alert Box tab, go to the desired platform you wish to customize (e.g. Twitch). You will find folder icons for image and sound where you can click to upload your own image and audio files.
In this next interface, you can click and drag files to upload and use them as desired.
What image and video formats are supported for alerts?
For Twitch, YouTube, and Facebook, you can customize and upload your own images and audio files in the media gallery under the Alert Box tab.
The following file formats and sizes are supported for customizing your alert images and sounds:
Image files:
- gif, jpeg, png, or webm format
- 200kb to 45mb maximum
Audio Files:
- mp3, ogg, or wav format
- 200kb to 45mb maximum
How to set up Alert Box for Twitch
Copy the Alert Box widget URL, go to the your Twitch Channel and click the About tab.
When you are in the About section, click to enable Edit Panels.
What are Razer Tipstream Goals?
These are goals you can set within the Twitch widget that track your progress for a variety of milestones—such as the amount of Shards, followers, bits, and subscriptions.
Goals are dynamic overlays that can increase your shards, followers, subscribers, and bits by giving your fans a reason to rally behind. You will need to have already linked your streaming account (e.g. Twitch, YouTube) with Razer TipStream to use this feature.
How do I setup the Event List?
Go to the Twitch tab in the Alert Box page. Click on Widget and select Event List to set up the look and feel. You can also choose the type of events you wish to show (e.g. Shard Donations, Follows, Subscriptions, Hosts, Cheers, and Raids).
How do I setup a Twitch Chat overlay?
Go to the Twitch tab in the Alert Box page. Click on Widget and select Chat Overlay to set up the look and feel. You can also choose to show or hide Badges for Moderator, Subscriber, and Turbo.
Will Razer close my TipStream account if It’s been 12 months and I have less than 5000 shards?
Our goal is not to close any active Razer TipStream account. It is stated in Razer TipStream – Streamer Service Agreement to serve as a consideration for all active users.
If I close my Razer TipStream Streamer account, what will happen to my Shard balances as a Supporter
Your “Streamer” account is separate from your “Supporter” account. This means that Razer TipStream will only terminate your Streamer’s account. However, Shards that are in your Supporter’s account will still be available for use.
Are there any charges for closing my Razer TipStream Streamer account?
If you choose to close your TipStream Streamer account, a service fee of US$25 is applicable and will be deducted from the remaining balance of your account.
If the current balance is less than US$25, the remaining balance will be completely deducted. If the remaining balance is more than US$25, only service fee amount will be deducted. The remaining balance will be processed and released to you in the next payout.
How do I close my Razer TipStream Streamer Account?
On your Streamer account, send us a ticket on Streamers > General.
After deduction of service fee amount, remaining balance will be paid on the next payout period.
What streaming platforms are supported by Razer TipStream?
Your Razer TipStream tipping page works with all streaming platforms. Share your tipping page URL with your audiences on Twitch, YouTube, Facebook, Mixer, etc to receive shards from them.
Getting alerts for 3rd party events
Other than getting alerts for Shards, you will be able to get alerts from 3rd party platforms (e.g., Facebook Twitch, etc) for other types of events, such as new followers, new requests etc in the near future.
The amount of Shards I received do not tally—what should I do?
Please submit a ticket to us at Help, select Streamer under category and Missing Tips as the nature of request. We will investigate and get back to you within 24 hours.
How much can I get for each Shard?
Each Shard you receive is equivalent to USD$0.01 if you are eligible for PayOut.
How can I add Razer TipStream Tipping Page on Twitch?
1. On Twitch, click on your Avatar and then go to Channel.
2. Enable Edit Panels, click +, and then click Add a Text or Image Panel.
3. On the Image Links To field, paste the URL of your TipStream Tipping Page.
4. Fill in the other fields as needed and then click Submit.
I can’t see the message in my Alert Box.
Please check the following settings if you are unable to view the message in your Alert Box:
- Profanity Filter setting: Under the Alert Box tab, go to the global tab where you will find the “Automatic Donate Message Filtering Enabled” setting. If you have this option selected, alert message containing profanity will not show up in your Alert Box.
- Show Donator Message setting: Under the Alert Box tab, select desired streaming platform e.g. Twitch or Youtube, select Shards event, go to the Shards tab and ensure you have enabled the option to “Show Donator Message”.
How can I add the TipStream Alert Box into my streaming application such as StreamLabs OBS, and OBS?
- Go to the Alert Box tab in Razer TipStream and copy the widget url.
- Perform the following steps in StreamLabs OBS or OBS to add TipStream Alert Box onto your stream.
- StreamLabs OBS
- Go to Sources, click the + button.
- On the Add Source window, click on Browser Source, then click Add Source to confirm.
- Assign a name to the source, then click Add Source to confirm.
- On the Settings for Browser Source window, paste the widget URL in the URL field, then click Done.
- OBS
- Go to Sources, click the + button and then select Browser.
- On the Create/Select Source window, assign a name for the source, then click OK.
- On the Properties window, paste the widget URL in the URL field, then click OK.
What is Alert Parries and what does it do?
The Alert Parries function allows incoming alerts to override any existing alerts onscreen. You should enable it if you have a lot of supporters (who are constantly donating) and you want to give each of them a fair share of screen time.
What is the function of the Alert Box?
The Alert Box is an onscreen alert for user related events such as, when Shards are given, when user follows, subscribes, or cheers you on etc. It allows you to engage with your audiences, and lets you acknowledge users who contributed to your streaming experience.
As a streamer using Razer TipStream, you can customize various settings and the types of alerts you wish to receive.
an I use the Shards I received and donate to other streamers?
Shards that are received can only be used for payout and are non-transferable.
Is PayPal the only way I can receive monthly reward?
Yes, but we are exploring other options for the near future.
What payment channel can I use to receive monthly reward if I fulfill the criteria?
Monthly reward will be sent to the PayPal account linked to your TipStream account. Please check and ensure that your PayPal email address is correct to prevent any delay in processing the reward. The reward is usually processed within 15 days from the 1st of every month.
What does the countdown mean on the Dashboard page?
he countdown timer indicates remaining time when monthly reward is triggered. When the countdown timer reaches 0, it will automatically trigger the reward. The minimum required number of Shards to be eligible to receive the monthly reward is 5,000 Shards.
When is the usual period to receive monthly reward for Shards accumulated?
The usual period to receive monthly rewards for accumulated Shards given by your supporters is at the end of each month. The reward is usually processed within 15 days from the 1st of every month.
However, to be eligible, you will need to have at least 5,000 Shards at the time. If you did not meet the minimum 5,000 Shards requirement, Shards from the current month will be rolled over to the next month.
How long is the beta period?
The beta period is expected to run from April 16, 2020, till June 2020. The purpose of the beta program is to collect your feedback and comments on TipStream.
How do I start using Razer TipStream as a streamer?
You will need to set up your PayPal email address and agree to the Streamer Service Agreement before you can start receiving Shards. You will receive a unique tipping page link when you have successfully linked your PayPal account to TipStream.
HOW TO SET UP TIPSTREAM
- Go to Revenue > Tip Settings
- On the Tip Payout section, add in your PayPal email address and confirm
- Once you have confirmed your entry, you will need to agree to the Razer TipStream – Streamer Service Agreement.
- We’ll send an OTP code to your account email address. Please enter this OTP
- Your unique Tipping Page Link will be generated and you may add this to your Twitch Tipping Panel
What are widgets?
TipStream widgets help you integrate seamlessly with Twitch to enhance how your viewers will see any additional information related to your stream.
Use any of its platform-specific widgets to customize your streaming experience such as setting your preferred behavior for all alerts, streaming goals and much more.
How do I set up a goal?
Before you can set up a goal, make sure that you have linked your Twitch account with TipStream.
- Select a streaming platform. Go to Alert Box and select the subtab of your preferred streaming platform.
- Select a goal to customize. On the left side of the screen, click on Widgets and then select which goal you want to create and customize. You can choose from Donation Goals (Shards), Follower Goals, Subscription Goals, or Bits Goals.
- Set a goal. Assign a title for the goal that you want to attain. Once done, set your goal amount and when you want your goal to end. You may then click on Start Goal to apply all settings.
- Customize the goal bar. Change the goal bar layout or how you want the title to appear with it, its color and font properties, and transparency. Click on Save to apply all settings.
- Add the widget. Copy and paste the Widget URL into the streaming software as a browser source.
Note: Existing goals cannot be modified. You must end it first and then start a new one with the updated settings. You may customize the starting amount value so you can continue from where you left off.
How do I link (or unlink) my Twitch account?
Go to the Connections tab and then click on the corresponding Link button for Twitch. You’ll be prompted to log into your Twitch account and authorize access permissions. Simply click authorize to link your Twitch account.
You can unlink your account anytime on the same page by clicking on the Unlink option.
Where can I set up the donate ticker?
On the Alert Box tab, click on the Twitch subtab. On the left side of the screen, click on Widgets and then select Donate Ticker to customize the look and feel of the ticker.
Where can I set up the Leaderboard?
On the Alert box tab, click on the Twitch subtab. On the left side of the screen, click on Widgets and then select either Shards or Bits leaderboard to customize the look and feel of the leaderboard.
Razer TipStream Manual Supports
Can I use Shards anywhere else?
No. Shards can only be used in Razer TipStream. However, we are constantly innovating to bring more ways for you to enjoy your Shards. Keep coming back and check out whats new!
How do I see how much I have donated?
To see how much you have donated, go to My Transactions—located on the streamer’s donation page.
What is the maximum number of Shards I can give?
The maximum amount of Shards you can send as a supporter is 50,000 Shards.
Is there a minimum amount limit to donate?
Yes there are minimum amount limits to donate. These limits are set by the streamers themselves. Whilst the amount limit may vary according to each streamer, Razer TipStream’s default minimum amount limit to donate is 1 Shard.
What is the maximum number of Shards I can have?
The maximum amount of Shards you can have is 50,000 Shards.
What payment method can I use to get more Shards?
We currently accept Razer Gold and PayPal as payment methods to top up Shards. You can also redeem Shards using Razer Silver.
Razer Silver is awarded to you when you get Shards using Razer Gold. Start now and you can be on your way to redeem and tipping free with Razer Silver!
What are Shards?
Shards are virtual goods you can purchase and support your favorite streamers in the form of tips. Streamers identify their most enthusiastic and loyal fans by the amount of Shards received. In turn it allows them to acknowledge and show their appreciation to valued supporters either through a personalized message, shout outs, etc.
How do I start using Razer TipStream?
Get started by visiting https://tipstream.razer.com. You’ll be asked to log into your Razer ID account. If you don’t have one, its easy to create one.
To tip using Shards, you’ll need to get some. Simply click on the purchase Shards link found in the menu under your profile icon. Once you load yourself with Shards, ask your favorite streamers for the link to their TipStream tipping page and start tipping!
