RS Cure XL Fully Automated 3d Printers
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Product Information
Specifications:
- Product Name: North America Industrial CARE Plus
- Included Services: D50+, RS Cure XL
- Services: Expert equipment setup, hands-on training, preventive
maintenance, troubleshooting tools, calibration, maintenance,
device replacement, repair services - Support Contact: onboarding.US@rapidshape.de
- Service Requests: support.US@rapidshape.de
Product Usage Instructions
Equipment Setup and Training:
Ensure expert equipment setup and hands-on training is completed
to guarantee confident operation for overnight production from the
first day.
Preventive Maintenance:
Maximize uptime and performance by scheduling on-site preventive
maintenance regularly. In case of emergencies, on-site repair will
be provided if needed.
Workflow Guides and Troubleshooting:
Access workflow guides, troubleshooting tools, and expert
technical assistance to address any operational issues
effectively.
Calibration and Maintenance:
Annual professional calibration and maintenance of sensors are
essential to ensure optimal accuracy in production processes.
Device Replacement and Repair Services:
Immediate device replacement and comprehensive repair services
are available to minimize downtime. Contact the provided support
email for service requests.
FAQ
Emergency On-Site Repair & Hot Swap – Terms &
Conditions
- Eligibility: Emergency On-Site Repair services
are available to customers with an active CARE Plus service
contract that explicitly includes this coverage. - Covered Equipment: Services apply to Rapid
Shape machines: D50+, RS Cure XL, D90, and D100. - Definition of Emergency: An emergency is
defined as complete operational downtime due to equipment
failure. - Response Time: Response times vary by
location; standard response time is within 3 business days. - Request Procedure: Submit requests via
Customer Portal or Emergency Support Line after remote
troubleshooting. - Service Inclusions: On-site diagnostic and
repair included for customers with valid CARE Plus coverage. - Limitations: Service excludes failures due to
improper use, unauthorized modifications, and environmental
conditions. - Hot Swap Provision: Replacement unit provided
if on-site repair cannot be completed promptly. - Exclusions: Does not cover routine
maintenance, cosmetic damage, consumable depletion issues, or
neglect-related damage.
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North America Industrial CARE Plus
Applicable for D50+, RS cure XL Included with each Industrial device for first year
· Professional On-site Installation & Training
Expert equipment setup and hands-on training to ensure your team is confident and ready for overnight production from day one
· Follow-up Maintenance at 6 Month from Installation
On-site preventive maintenance to maximize uptime and performance (Emergency on-site repair if needed)
· Ongoing Remote Support
Access to work ow guides, troubleshooting tools, and expert technical assistance
· Customer Portal Access
Manage devices, book maintenance, and perform remote calibrations all in one place
· Annual Sensor Send-in Service
Annual professional calibration and maintenance of sensors to ensure optimal accuracy
· Hot Swap and full repair coverage included*
Immediate device replacement and comprehensive repair services to minimize downtime*
Schedule Onboarding onboarding.US@rapidshape.de
For Service Requests contact support.US@rapidshape.de
*Terms and conditions apply
North America Industrial CARE Plus
Emergency On-Site Repair & Hot Swap – Terms & Conditions
1. Eligibility Emergency On-Site Repair services are available exclusively to customers who hold an active CARE Plus service contract that explicitly includes Emergency On-Site Repair coverage.
2. Covered Equipment These services apply only to the following Rapid Shape machines: D50+, RS Cure XL, D90, and D100.
3. Definition of Emergency: An “Emergency” is defined as an equipment failure that results in complete operational downtime, where remote troubleshooting cannot resolve the issue, the situation significantly impacts business operations, and Rapid Shape support engineers have determined that on-site repair is necessary to resolve the issue.
4. Response Time Response times may vary by geographic location and technician availability. Standard response time is within [3] business days of a confirmed emergency request. Rapid Shape will make best e orts to provide same-day or next-business-day service when possible.
5. Request Procedure Emergency service requests must be submitted via the Customer Portal or by calling the designated Emergency Support Line. All issues must first be evaluated through remote troubleshooting. If remote troubleshooting is unsuccessful, on-site service will be dispatched as deemed necessary by the Rapid Shape Engineer Support Team.
6. Service Inclusions On-site diagnostic and repair of covered equipment. Parts, labor, and travel costs are included for customers with a valid comprehensive CARE Plus service contract. For customers without coverage for Emergency On-Site Repair, additional charges for parts, labor, and travel will apply at Rapid Shape’s discretion.
7. Limitations Service does not cover failures caused by improper use, unauthorized modifications, accidental damage, or environmental conditions outside the equipment’s operating specifications. Service is subject to technician availability and regional service coverage constraints.
8. Hot Swap Provision If on-site repair cannot be completed within a reasonable timeframe, Rapid Shape will provide a replacement unit (“Hot Swap”) whenever possible, subject to availability.
9. Exclusions Emergency On-Site Repair does not include: – Routine maintenance, preventative services, or user training; – Cosmetic damage or issues that do not a ect equipment functionality; – Failures due to consumable depletion (e.g., resins, filters); – Damage resulting from customer neglect.
10. Liability Limitation Rapid Shape is not liable for indirect, incidental, consequential, or special damages, including but not limited to loss of profits, loss of data, or business interruption resulting from equipment failure or downtime.
11. Terms Modi cation Rapid Shape reserves the right to modify these Terms & Conditions at its discretion. Any modifications will be communicated through the
Documents / Resources
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rapidshape RS Cure XL Fully Automated 3d Printers [pdf] Instructions D50, RS Cure XL, D90, D100, RS Cure XL Fully Automated 3d Printers, RS Cure XL, Fully Automated 3d Printers, Automated 3d Printers, Printers |