You must have a Google Play Store account to download the Thrive Hearing Control app. A Google Play store account can be created by going to Settings > Accounts. Choose an existing account or select Add Account to create a new account.
• Once a Google Play Store account is set up, open the Play Store.

• Search for the Thrive Hearing Control app.

• Select Install.
NOTE: Please scan the QR code to find out if your device is compatible with the Thrive Hearing Control app or refer to the Smartphone Compatibility page at starkey.com/thrive-hearing for a list of Android devices and operating system versions on which the Thrive app is supported.

To pair the hearing aids and Android smartphone:
• Power hearing aids off and back on to put in discovery mode.
• Launch Thrive app.
• When hearing aids are discovered, a message is displayed for each side
“Tap to Pair with (your name’s) hearing aids.”
• You’ll get one more prompt “Allow Thrive to manage (your name’s) hearing aids.”
Select Allow and you’re now connected.
NOTE: Pairing can also be completed through the Bluetooth® menu of the Android smartphone if preferred.

a. Open Settings>Bluetooth, then tap the gear wheel next to each hearing aid.
b. In the next window, select Unpair or Forget.

There are two ways to check if both hearing aids are paired.
• Android phone settings: Open Settings > Connections > Bluetooth > Tap Hearing Aids > Confirm Pairing.
• Thrive app settings: Open Thrive App > Menu > Device Settings > Select About My Devices.
Note: Android will only show the hearing aid name. Device information is only available within the app or on the hearing aid itself.

Open Settings > About Phone.

No. Google Play is free to use for all Android users and is the standard platform for downloading apps on Android devices.

There are times when the Thrive app will not sync with the hearing aids on an Android device. When one or both hearing aids are not connecting correctly, it is best to start over. You can do this by uninstalling the hearing aids from the device’s Bluetooth setting and deleting the App Data from the Thrive app.
a. To delete App Data from the Thrive app:
• Locate then open Settings > Applications or Apps > Applications manager
• Select Thrive, then Clear Data
After pairing your hearing aids once again and opening the Thrive app, you will be prompted to select the boxes to the right of the hearing aids, then tap Connect.

No, we do not plan to publish a list of devices that are incompatible with the Thrive app. There are thousands of device models spread among dozens of manufacturers; we will continue to publish a list of supported devices/Android operating systems on the Smartphone Compatibility page. However, do feel free to inquire by calling us at 800-721-3573.

For your convenience, an overview of each screen/feature is available in the Thrive app. Each section shows the screen details and describes each function:
a. Tap on the menu icon on the bottom right and choose Settings.
b. Select User Guide.

A possible cause for this is a weak battery. Try inserting a new battery in the affected hearing aid.

No, you should not have to do this.

With an Android device, the Thrive app allows you to change memories and hearing aid volume, create additional memories customized to specific environments and geotag automatic custom memories. It is possible to stream between our hearing aids and an Android device through an accessory called the Starkey Remote Microphone +. Contact your hearing professional for a list of Android phones with direct streaming capabilities.

With an Android device, the Thrive app allows you to change memories and hearing aid volume, create additional memories customized to specific environments and geotag automatic custom memories. It is possible to stream between our hearing aids and an Android device through an accessory called the Starkey Remote Microphone +. Contact your hearing professional for a list of Android phones with direct streaming capabilities.

The Basic mode offers Home screen for Volume Control and Memory change, Customize with Equalizer for adjusting custom memories, Remote Programming from your hearing professional and Fall Detection alerts. Basic mode does not support the Thrive Score or any custom adjustments beyond the Equalizer.

It is a placeholder for a memory you can create yourself. It is based on the Normal memory plus Equalizer changes you have made. If several custom memories have been created, Thrive will show the last custom memory accessed when Custom is chosen.

Yes, it is a musical tone; there is currently no speech indicator for a Custom memory.

Yes, both the Engagement and Activity scores start at zero each day.

The Engagement Score uses Data Log information from the hearing aids to measure and display hours of daily use, interaction and environment.

History will be saved back to the day you started wearing your hearing aids.

When Thrive is open in the background on your phone (recommended), it will query the hearing aids every 20 minutes to get the most recent data for Engagement and Activity scores. When Thrive is open in the foreground, it will query the hearing aids every 20 seconds.

Exercise refers to any steps that occur at more than a standard walking pace, for example running, etc. The goal can be customized and the default is 30 minutes of step activity (brisk walk or faster) per day. Stand is a measure of how many times you get up and move around for at least a minute per hour. This goal can be customized and the default is 12 times per day.

An internet connection is required.

Yes, to be in compliance with the latest data and privacy policies, you must create an account to protect your data while using the Thrive app. Your account allows you to back up and restore your hearing aid settings in the cloud. It also allows you to make remote adjustments with your professional if they have set up this service for you through your hearing aids. For information on how we protect user data, please visit www.starkey.com/privacy-and-terms

Every time you make a change to your hearing aids or create a new custom memory, the cloud is updated. As soon as your phone is connected to a network, there is real-time synchronization.