How can I delete all videos and photos from my WOWCAM Smart Video Doorbell?
To delete videos and photos from your WOWCAM Smart Video Doorbell, you generally manage the storage through the CloudEdge app. Depending on where your…
Manuals+ Q&A
Smart Video DoorBell Instruction Manual — questions & answers
Read product questions and troubleshooting answers linked to Smart Video DoorBell Instruction Manual.
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Answered questions
How can I delete daily recordings from my WOWCAM video doorbell without formatting the entire memory card?
Based on the manual for the Smart Video Doorbell (which uses the CloudEdge app), there is no specific instruction for bulk-deleting daily recordings manually.…
How can I downgrade the firmware of my Smart Video Doorbell from version 3.1.2.20200706 to 3.1.2.20200310 due to power issues?
Based on the instruction manual for the Smart Video Doorbell, firmware updates are handled via OTA (Over the Air) through the CloudEdge app. The…
How can I contact support, how do I share the camera with family members, and who is the administrator?
Based on the manual for the Smart Video Doorbell using the CloudEdge app, here are the answers to your questions: Support Contact: While the…
Why is my Smart Video Doorbell showing as 'Offline' and how can I fix the video connection?
If your Smart Video Doorbell is showing as 'Offline' and you have no video, it is likely due to a Wi-Fi connectivity issue or…
Why is my device not appearing on my mobile screen during the setup process?
If your device is not appearing on your mobile screen during setup, please check the following troubleshooting steps based on the manual: Check Wi-Fi…
How do I enable continuous recording to the SD card on my Smart Video Doorbell?
Based on the Smart Video Doorbell instruction manual, this device is primarily designed to record video clips triggered by PIR motion sensors or visitor…
Why does the CloudEdge app say the doorbell is already configured and cannot be set up?
The error message indicating that the equipment is "already configured" usually means the doorbell is still bound to a previous CloudEdge account. For security…
What size screws are needed for hardwiring the Smart Video Doorbell to a power source?
The instruction manual for the Smart Video Doorbell does not specify the exact gauge or thread size for the hardwire terminal screws. However, it…
Why does the message 'Doorbell Rejected Doorway' appear on my phone when the doorbell rings?
The message "Doorbell Rejected Doorway" (or similar phrasing) typically indicates a communication error between the CloudEdge app and the doorbell unit, or that the…
Why is my Smart Video Doorbell showing as 'Offline' and how can I fix the video connection?
If your Smart Video Doorbell is showing as 'Offline' or failing to provide a video feed, it is likely due to a Wi-Fi connectivity…
Why is my Smart Video Doorbell not recognizing my new SD cards?
If your Smart Video Doorbell is not recognizing new SD cards, please check the following requirements and troubleshooting steps based on the manual: Card…
Why is my Smart Video Doorbell not working after charging the batteries?
If your doorbell is not working after charging the batteries, please check the following troubleshooting steps based on the manual: Check Battery Orientation: Ensure…
How do I connect my smart video doorbell to WiFi using an iPhone?
Yes, this device is compatible with your Apple iPhone. To connect your doorbell to WiFi, follow these steps: Download the App: Search for and…
Why are my replacement batteries not charging, and where can I find the original series-connected battery pack?
Based on the manual for the Smart Video Doorbell, the device is designed to use two Lithium 18650 batteries (3.5V, 3000mAh to 3350mAh). While…
How do I install the Smart Video Doorbell?
To install the Smart Video Doorbell, follow these steps: 1. Select a suitable location for mounting the doorbell. It is recommended to mount it…