Why can't I check the playback or open the playback menu in the SQCOM app?
If you are unable to open or view playback in the SQCOM app, it is usually related to the storage source or the app's…
Manuals+ Q&A
Shenzhen SQCOM App User Guide — questions & answers
Read product questions and troubleshooting answers linked to Shenzhen SQCOM App User Guide.
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Answered questions
How do I operate and handle the camera using the SQCOM app?
The provided manual for the SQCOM App focuses primarily on the initial setup, including account registration and connecting the camera to your Wi-Fi network.…
Why does the SQCOM app crash or close when I am prompted to accept or decline advertisements?
The Shenzhen SQCOM App manual does not provide specific troubleshooting steps for advertisement-related crashes. This behavior typically indicates a software bug or a compatibility…
Why does the camera stop recording to the micro SD card after two days and require a restart?
Based on the SQCOM App User Guide, there are a few reasons why your camera might stop recording to the micro SD card after…
Why does the device lose its pairing and require a full reset after a brief power outage?
Based on the SQCOM App User Guide, the device is designed to enter a startup and self-check process immediately upon being powered on. If…
The manual doesn't cover camera operation and handling. I'm constantly receiving 'scene change' notifications even when no one is present. How can I troubleshoot this?
The provided manual for the Shenzhen SQCOM App is very basic and primarily covers initial setup, app download, account registration, and adding the camera.…
How do I use the SQCOM app, and why am I receiving excessive scene change alerts while human motion detection is failing?
Based on the SQCOM App User Guide, here are the steps to address your concerns regarding operation and motion detection: Operating Guide: The manual…
Why can't I use the same SQCOM account on two mobile phones simultaneously?
The Shenzhen SQCOM App user guide does not explicitly state a restriction on multi-device logins; however, many security camera applications limit active sessions to…