How do I reset the wireless earbuds?
To reset the wireless earbuds, please follow these steps:
1. Remove any instances of "y41" from your phone's Bluetooth menus and turn off Bluetooth.
2. Correctly insert both earbuds into the charging case and close the lid.
3. Remove both earphones from the charging case.
4. Quickly double-tap both earbuds simultaneously to pair them.
5. At this point, remove both earbuds from the charging case and turn on Bluetooth on your device to pair with your Y41 earbuds.
If you have followed these steps and the issue persists, please refer to the user manual for further troubleshooting steps or contact our customer support for assistance.
Original question and details
I am experiencing connection-related problems with my wireless earbuds. The music is only playing on one side and I cannot simultaneously use both earbuds. I have tried turning off and on Bluetooth, but it didn't solve the issue. How can I reset the earbuds?
Answer this question
Answers are reviewed before publication.