User Manual Q&AAnswer
Sep 25, 2025 - 11:30 AM
If your Tuya WiFi Smart Camera is not connecting to your network during setup, there are a few troubleshooting steps you can try:
1. **Check Router Compatibility:** Ensure that your router is set up to support a 2.4GHz WiFi network. The Tuya WiFi Smart Camera does not support 5GHz WiFi networks.
2. **Verify WiFi Password:** Double-check that you have entered the correct WiFi password during the setup process. The WiFi password should not contain special characters like ~!@#$%^&*().
3. **Restart and Retry:** If the initial setup fails, try restarting the camera or powering it off and then attempting the setup process again.
4. **Reset the Camera:** If the issue persists, you may need to reset the camera by following the instructions in the manual. After resetting, attempt to add the device to your network again.
5. **Check WiFi Signal Strength:** Weak WiFi signal can also cause connection issues. Try moving the camera closer to your router to ensure a strong signal.
If you have followed these steps and are still experiencing difficulties, it is recommended to contact the supplier or company for further assistance.
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