User Manual Q&AAnswer
Aug 12, 2025 - 11:48 PM
Possible Issues:
1. Wi-Fi Frequency: Ensure that the camera is connected to a 2.4GHz Wi-Fi network as the camera only supports this frequency.
2. Wi-Fi Password: Check if the Wi-Fi password does not contain special characters like a single quote, underline, space, or virgule (/).
3. Router Limitations: If your router has reached its maximum connected devices limit, the camera may fail to connect.
4. Distance and Positioning: Make sure the camera and smartphone are within 30-100 cm from the router during setup. Also, ensure the QR code on the phone screen is normal and the distance between the phone and camera lens is 10-15 cm during scanning.
5. App and Camera Reset: Try re-downloading the 'ieGeek Cam' app, resetting the camera, restarting the router, and then adding the camera again.
6. Technical Support: If all steps fail, contact ieGeek customer service at www.service@iegeek.com for further assistance.
Additional Tips:
- Charge the camera with a 5V 2A power adapter before attempting to connect to Wi-Fi.
- Ensure the camera is using 2.4GHz Wi-Fi and that the password is correct.
- Avoid using Wi-Fi extenders and place the camera in an area with good Wi-Fi coverage.
- Follow the installation guidelines provided in the manual for optimal performance.
By addressing these potential issues and following the recommended steps, you should be able to successfully connect your ieGeek ZS-GX3S Wire-Free Battery Camera to Wi-Fi.
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