HP EliteOne 800 G5

HP EliteOne 800 G5 24-inch All-in-One Touchscreen PC User Manual

Model: EliteOne 800 G5 (2D9S5UW#ABA)

1. Introdução

This manual provides essential information for setting up, operating, maintaining, and troubleshooting your HP EliteOne 800 G5 24-inch All-in-One Touchscreen PC. Please read this guide thoroughly before using your device to ensure proper functionality and longevity.

Computador tudo-em-um HP EliteOne 800 G5 com teclado e mouse.

Figura 1: Computador All-in-One HP EliteOne 800 G5 com teclado e mouse inclusos.

2. Conteúdo da embalagem

Verifique se todos os itens estão presentes na embalagem:

  • Computador All-in-One HP EliteOne 800 G5
  • HP USB Keyboard
  • HP USB Mouse
  • Cabo de alimentação
  • Documentation (this manual, safety information)

3. Produto acabadoview

3.1 frente View

Frente view of HP EliteOne 800 G5 All-in-One PC

Figura 2: Frente view of the HP EliteOne 800 G5, showing the 24-inch touchscreen display and integrated speakers.

  • 23.8-inch FHD IPS WLED-backlit Touchscreen Display: Main interactive display area.
  • 2 MP FHD Pop-up Webcâmera: Located at the top center, retracts when not in use.
  • Integrated Dual Array Digital Microphone: For clear audio input during calls or recordings.
  • Bang & Olufsen Speakers: Located below the screen for high-quality audio output.

3.2 Lado View (Certo)

Lado direito view of HP EliteOne 800 G5 with labeled ports

Figura 3: lado direito view illustrating the optical disk drive and audio ports.

  1. Optical Disk Drive: For reading and writing CDs/DVDs.
  2. Disc drive eject button: To open the optical disk drive tray.
  3. Standard lock slot (10 mm): For security cables.
  4. Universal Audio Jack with CTIA headset support: For connecting headsets with a microphone.
  5. Conector de fone de ouvido: Para conectar fones de ouvido.

3.3 Traseira View e Portos

Traseira view of HP EliteOne 800 G5 with all labeled ports

Figura 4: Detalhe da parte traseira view showing all available ports and connections.

  1. USB 3.1 Gen 2 Type-A port: High-speed USB connection.
  2. USB 3.1 Gen 2 Type-A port (charge support up to 5V/1.5A): High-speed USB with charging capability.
  3. Audio line-out connector: For connecting external speakers or audio systems.
  4. USB 3.1 Gen 1 Type-A ports (2): Standard USB connections.
  5. RJ-45 (network) jack: Para conexão Ethernet com fio.
  6. Conector de energia: Para conectar o cabo de alimentação.
  7. USB 3.1 Gen 2 Type-A ports (2) wake capable: High-speed USB ports that can wake the system.
  8. Dual-Mode DisplayPort™ 1.2 (DP++): Para conectar monitores externos.
  9. HDMI 2.0a connector: Para conectar monitores externos.
  10. SD card reader 4.0 (NOT INCLUDED on all models): Para leitura de cartões de memória SD.
  11. USB 3.1 Type-C™ Gen 2 port (charge support up to 5V/3A): Reversible USB-C port with charging capability.
  12. Dual-state power button: To power on/off or put the system to sleep.
  13. Claro View Button (optional): Activates HP Sure View integrated privacy screen.
Traseira view of HP EliteOne 800 G5 showing stand features

Figura 5: Traseira view highlighting the adjustable height stand and other features.

  1. Fingerprint sensor (NOT INCLUDED on all models): Para autenticação biométrica.
  2. Rear Port Cover: Conceals and protects rear ports.
  3. Standard Lock Slot: For security cables.
  4. Suporte de altura ajustável: Allows for ergonomic positioning of the display.

4. Configuração

Follow these steps to set up your HP EliteOne 800 G5 PC:

  1. Desembale o PC: Remova cuidadosamente todos os componentes da embalagem.
  2. Position the PC: Place the All-in-One PC on a stable, flat surface. Ensure adequate ventilation around the device.
  3. Conecte o teclado e o mouse: Plug the USB keyboard and mouse into any available USB Type-A ports on the rear of the PC.
  4. Conecte a energia: Connect the power cord to the power connector on the rear of the PC, then plug the other end into a grounded electrical outlet.
  5. Conectar à rede (opcional): For a wired internet connection, connect an Ethernet cable from your router or modem to the RJ-45 (network) jack on the rear of the PC.
  6. Ligar: Press the dual-state power button, located on the rear of the PC, to turn on the system.
  7. Configuração inicial: Siga as instruções na tela para concluir a configuração do Windows 10 Pro, incluindo idioma, região, conexão de rede (se não for por cabo) e criação da conta de usuário.

5. Instruções de operação

5.1 Gerenciamento de energia

  • Ligar: Press the power button on the rear of the PC.
  • Modo dormir: Briefly press the power button or select 'Sleep' from the Windows Start menu.
  • Desligar: Selecione 'Desligar' no menu Iniciar do Windows.
  • Reiniciar: Select 'Restart' from the Windows Start menu.

5.2 Usando a tela sensível ao toque

The 24-inch display supports multi-touch gestures. Common gestures include:

  • Tocar: Equivalente a um clique do mouse.
  • Toque duas vezes: Equivalente a um clique duplo.
  • Pressione e segure: Equivalente a um clique com o botão direito do mouse.
  • Pinch/Stretch: Aumente ou diminua o zoom.
  • Deslize: Percorra o conteúdo ou navegue.

5.3 WebCâmera e áudio

  • Webcâmera: The 2 MP FHD pop-up webcam automatically extends when an application requires it (e.g., video calls). Gently push it down to retract when not in use for privacy.
  • Microfone: The integrated dual array digital microphone is active when the webcam is in use or when voice input is required.
  • Palestrantes: The Bang & Olufsen speakers provide audio output. Volume can be adjusted via Windows settings or keyboard shortcuts.

5.4 Optical Disk Drive

To use the DVD+/-RW SM DL 9.5mm slim tray:

  1. Press the eject button on the right side of the PC.
  2. Place a CD or DVD onto the tray, ensuring it is seated correctly.
  3. Gently push the tray back into the PC until it clicks shut.

6. Manutenção

6.1 Limpeza

  • Tela: Use um pano macio e sem fiapos levementeampLimpe com água ou uma solução de limpeza de telas. Não borrife o líquido diretamente na tela.
  • Chassi: Wipe with a soft, dry cloth. Avoid abrasive cleaners.
  • Ventilação: Certifique-se de que as aberturas de ventilação estejam livres de poeira e obstruções para evitar o superaquecimento.

6.2 Atualizações de Software

Atualize regularmente seu sistema operacional e drivers para garantir desempenho e segurança ideais:

  • Atualizações do Windows: Vá para Configurações > Atualização e segurança > Windows Update Para verificar e instalar atualizações.
  • Assistente de suporte HP: Use the pre-installed HP Support Assistant software to check for driver and firmware updates specific to your HP EliteOne PC.

7. Solução De Problemas

Problema Possível causa Solução
O computador não liga. Sem energia, conexão solta Check power cord connection to PC and outlet. Ensure outlet is functional.
Sem exibição na tela PC in sleep mode, display settings issue Press any key or move mouse to wake. If connected to external display, check display input source.
Tela sensível ao toque sem resposta Software glitch, dirty screen Restart the PC. Clean the screen with a soft, lint-free cloth.
Sem áudio nos alto-falantes Volume muted, incorrect audio output device Check volume levels in Windows. Ensure 'Speakers (Bang & Olufsen)' is selected as the default playback device.
Webcam not working Webcam retracted, privacy settings, driver issue Garantir webcam is extended. Check Windows privacy settings for camera access. Update webcam drivers via HP Support Assistant.

8. Especificações

Key technical specifications for the HP EliteOne 800 G5 24-inch All-in-One PC:

Recurso Detalhe
Número do modelo 2D9S5UW#ABA
Mostrar 23.8" diagonal FHD IPS widescreen WLED-backlit touch screen (1920 x 1080)
Processador Intel Core i5-9500 (9M Cache, up to 4.40 GHz)
Gráficos Placa gráfica Intel UHD Graphics 630 (Integrada)
BATER Memória RAM DDR8-4 de 2666 GB
Armazenar 256 GB M.2 2280 PCIe NVMe TLC SSD
Sistema operacional Windows 10 Pro
Webcâmera 2 MP FHD pop-up webcâmera
Áudio Bang & Olufsen Speakers, Integrated Dual Array Digital Microphone
Unidade óptica DVD+/-RW SM DL 9.5mm slim tray
Portas (traseiras) USB 3.1 Gen 2 Type-A (x3), USB 3.1 Gen 1 Type-A (x2), USB 3.1 Type-C Gen 2 (x1), DisplayPort 1.2 (x1), HDMI 2.0a (x1), RJ-45 (x1), Audio line-out (x1), Power connector (x1)
Portas (laterais) Universal Audio Jack (x1), Headphone connector (x1)
Dimensões (CxLxA) 18.4 x 7.1 x 21.2 polegadas
Peso 19.24 libras

9. Garantia e Suporte

Your HP EliteOne 800 G5 PC comes with a standard manufacturer's warranty. Please refer to the warranty card included in your package for specific terms and conditions, including coverage duration and service options.

For technical support, driver downloads, and additional product information, please visit the official HP support website:

Suporte oficial da HP

When contacting support, have your product model number (2D9S5UW#ABA) and serial number ready.