EE Manuals & User Guides

EE is one of the United Kingdom's largest subscription businesses for digital communications and entertainment, serving millions of customers with mobile and fixed-line services. Originally formed as 'Everything Everywhere' through the merger of Orange UK and T-Mobile UK, the brand is now part of the BT Group and operates the UK's biggest and fastest mobile network.

The company’s product portfolio includes advanced home networking hardware such as the Smart Hub based on WiFi 6 technology, portable 4G and 5G mobile broadband devices (MiFi), and the Bright Box router series. Beyond connectivity, EE provides comprehensive entertainment packages via EE TV, integrating services like TNT Sports and Netflix. EE is dedicated to providing reliable connectivity and support, ensuring users stay connected at home, work, or on the move.

• How do I log into the admin page of my EE Smart Hub?

  To access your router settings, ensure you are connected to the Hub's network, open a web browser, and enter http://192.168.1.1. The default admin password is usually located on the sticker on the back or bottom of the device.

• What do the lights on my EE Smart 4G Hub mean?

  Generally, a solid 'Aqua' light indicates a good internet connection. A red light signifies a problem or no signal, while a flashing green light typically means the device is starting up. Consult your specific model's manual for detailed light codes.

• How do I reset my EE device to factory settings?

  Locate the reset button (often recessed) on the back or base of the device. Use a paper clip to press and hold it for about 5 to 10 seconds until the lights flash and the device restarts.

• How can I contact EE technical support?

  You can call 150 from your EE mobile phone, or dial 07953 966 250 from any other phone (fees may apply based on your provider).