Clean and Care Instructions ActiveVent TM Receiver
Congratulations on the purchase of your hearing aids. Your hearing aids have been fitted with ActiveVent speakers. It is important to care and maintain your hearing aids.
Why is cleaning important?
- Ensures better daily performance.
- Extends lifespan of the devices.
- Prevents repair issues that can result from wax build-up and moisture.
How to clean
- Hearing aid
Wipe your hearing aid daily with a damp cloth. - Earpiece
Wipe your earpiece daily with a damp cloth. - Replace wax filter
Weekly wax filter replacement is recommended. However, your hearing care professional will advise the appropriate interval for best performance. Continue reading on the next page on how to replace.
 |
a) rotating disk b) new filter c) disposal slot for used filters d) changing tool |
 |
a) threaded end for removing used filter b) slotted end for inserting new filter |
How to Replace the wax filter
Remove your used wax filter
| 1. Hold the earpiece firmly and secure the rear of the speaker with your finger to prevent it from dislodging from the earpiece. Insert the threaded end of the changing tool into the opening of the speaker, while supporting the speaker with your finger or thumb. |  |
| 2. Rotate the changing tool clockwise until you feel some resistance, then remove the used wax filter by pulling the changing tool away from the speaker. |  |
| 3. Dispense the used wax filter by sliding the changing tool along the slot in the middle of the dispenser and lifting the changing tool away. |  |
Insert a new wax filter
| 1. Rotate the disk of the dispenser until a new wax filter is visible in the window. |  |
| 2. Pick up the new wax filter by inserting the slotted end of the changing tool. |  |
| 3. Hold the earpiece firmly and support the speaker at its end where the cable is attached. Insert the new wax filter gently into the opening of the speaker. |  |
| 4. a) Angle the changing tool slightly as you pull it away from the speaker. b) Re-attach the changing tool to the wax filter dispenser. |  |
www.phonak.com/activevent
029-1153-02/V1.00/2020-08/Clean and Care ActiveVent Instruction
© 2020 Sonova AG All rights reserved
Sonova Deutschland GmbH · Max-Eyth-Str. 20
70736 Fellbach-Oeffingen · Germany
Documents / Resources
 | ActiveVent Receiver |
References
- Hearing Aids | Phonakwww.phonak.com
- User Manualmanual.tools
Published: August 29, 2021
Updated: September 1, 2021
The wax filters for my Active Vent did not come in this packaging. They came in a round black disk that is supposed to work without a changing tool. It is not possible to remove the new filter, and even difficult to remove the old filters with this packaging.
How do I use the wax filter dispenser for the Phonak ActiveVent Receiver if it appears to be missing a changing tool?
Based on the Phonak ActiveVent Receiver manual, the wax filter dispenser (the round black disk) is designed to include a changing tool (labeled as item 'd' in the instructions) stored at the bottom of the disk. This tool is essential for both removing the old filter and picking up the new one.
To use the system correctly:
If your packaging truly did not include this tool, or if the filters are stuck despite using it, please contact your hearing care professional. The ActiveVent system requires this specific tool to avoid damaging the internal switching vent mechanism.
Read the full Q&A page