Phomemo M02 Mini Printer User Guide
Before using, please read this manual carefully and keep it properly for future reference.
Package Contents
- Printer*1
- Thermal Paper *1
- Data Cable*1
- paper holder baffle*1
- Instruction Manual*1
Printer Components
Indicator Light Guide
| Name | Status | Description |
| Power Indicator | Green | Standby/Fully Charged |
| Green (Flashing) | Charging | |
| Red | Error: Out of Paper / Overheating | |
| Red (Flashing) | Not Enough Power |
Note
- Please use a 5V 2A adapter to charge the printer. You may use a phone adapter to charge the printer.
- Connect the USB cable to a power adapter to charge the printer. When charging, gently insert or remove the power cord to prevent damaging the terminals.
- Please remove the power cable after charging.
- To prevent any dangerous situations, please do not use or charge the printer in environments that are too hot, too wet, or contain a lot of smoke and dust.
- Do not use them in bathrooms, saunas, open flame, etc. Charging inappropriately might damage the printer head.
- Do not touch the printer head as it might burn.
- The paper cutter blade is very sharp. Please be careful when handling it.
- If the printer malfunctions, gently poke the reset hole to restart the printer.
Battery Warnings and Instructions
- Do not disassemble, crush, break, or toss the batteries into fire.
- Please do not reuse when the battery is swollen.
- Please do not use if the battery is exposed to water and high temperature.
- Using the wrong battery may cause an explosion. Please dispose of used batteries according to the Instruction Manual.
- If the user wishes to use an adapter, please purchase and use adapters that have CCC certificates or fulfill relevant safety standards.
How to Download the App
Mobile Download
Please search for “Phomemo” on your device’ s app market and download the software.
How to Connect to the App
- For your first use, please charge the printer fully. Press and hold the Power Button for around 3 seconds to start the printer.
- Connecting to the Printer.
Method 1: Turn on the Bluetooth function on your phone. Connect after searching for M02 on your Phomemo App.
- Method 2: Press the Power Button twice to print out a QR code. Use your Phomemo App to scan the QR code.
How to Replace the Thermal Paper
- Open the printer’ s cover. Take out the paper holder.
- Remove the adjuster on the right side
- Load the printing paper
- Install the adjuster on the right side
- Put in the paper holder and close the printer’s cover.
“Tips: How to differentiate the front and back parts of the Thermal Paper?
- Use your nail o scratch the surface of the Thermal Paper. Install the thermal paper with the side that shows color acing up.
- Make sure the glossy side is facing upward,
Warranty
Thank you or choosing our product. * We provide “Exchange/Refund” services for customers within one year upon the purchase. ofthe product.
After-sales services
Whatsapp: +86 13928088284 / +86 15338193665
Skype: Phomemo Team-Jessie / Phomemo Team-Helen
+1 855 957 5321(US only)
Office Hours: Monday to Friday from 9 a.m. to 5 p.m. EST
support@phomemo.com
www.phomemo.com
YouTube Please search for “Phomemo” to find more guides on how to operate the printer.
Warranty Card
Return Exchange Repair
| User Info | Name: Gender: | Phone: |
| Address: | ||
| Product Info | Purchase date: | |
| Product order number: | ||
| Product Serial Number: | ||
| Requirements-of return/replacement/repair | Reason description: | |
| Maintenance records | Failure condition: | Maintenance person: |
| Handling situation: | Delivery date: | |
| Maintenance ticket number: | Delivery date: | |
Official Thermal Paper Type
- Waterproof, oil proof, PVC thermal paper: Does not contain Bis phenol-A. Scratch-resis- tant. Can retain the printed image for 7-10 years.
- Color thermal paper: Does not contain Bis phenol-A. Includes colors such as yellow, pink, blue, etc. Can retain the printed image for up to 5 years.
- Self-adhesive thermal paper: Does not contain Bis phenol-A. The thermal paper has an adhesive side that can stick to objects. Can retain the printed image for up to 10 years.
- Semi-transparent thermal paper: Does not contain Bis phenol-A. Waterproof, oil proof, and scratch-resistant. Excellent retention of the printed image for up to 15 years. *The above-mentioned are official Phomemo thermal papers. *We are not responsible for any damage caused to the printer if unofficial thermal papers are used.
Basic Functions
Print images
Steps: 1.
- Choose the “Print Images” function in the Phomemo App
- Add the photos you wish to print.
- Adjust the setting of the image in the workspace.
- Choose the printing intensity.
- Press the “Print” button on the lower right corner to print.
Graphic Function
The Graphics library contains various materials drawn by artists. You can modify and personalize the materials using the following steps.
Step 1: Select the “Graphic” function in the Phomemo App.
Step 2: Select any object to enter the edit screen.
Step 3: You can create personalized edits by adding text, table, image, stickers, QR codes on the edit screen. Any content edited is previewed on the edit screen.
| Function | Description |
| Text | Selecting “Text” will insert a text box for editing. You canedit the content’ s font, alignment, etc. |
| Table | Selecting “Table” will insert a table for editing. |
| Image | Selecting “Image” will insert an image for editing orprinting. |
| Emoji | Selecting “Emoji” will insert an Emoji for editing or printing. |
| QR Code | Selecting “QR Code” will bring you to a screen where youcan insert any text or numbers to generate a QR Code. |
Step 4: Press the 
button on the upright comer to prin,
Printing Windows Application Files
Select the “Print Web” function in the Phomemo App and enter the URL to access the webpage. Press the “Print” button to print the content of the web page.
Frequently Asked Questions
| Common problems and solutions | ||
| Problem | Reason | Solution |
| Only half the paper is printed |
1. The paper holder is not installed correctly | Reinstall the paper holder according to the paper adapter. |
| 2. The printer head did not connect properly | Reinstall the paper holder according to the paper adapter. | |
| The printer cannot charge properly | 1. Unable to charge | Connect the printer. You can check the remaining power of the printer at the Bluetooth connection indicator in the upper right corner. |
| 2. The charger is overheating | Use a 5V —2A charger. Under normal circumstances, the printer will be fully charged in 2-5 hours. | |
| 3. Unable to switch on printer | Do not leave the printer uncharged for more than 3 months or so. The battery power might run out completely and fail to activate or charge. | |
| Cannot connect to the Printer’s Bluetooth |
1. Your phone s Bluetooth is deactivated | Activate your phone’ s Bluetooth. (Bluetooth function does not activate automatically. YOU have to activate it manually) |
| 2. The App cannot detect the printerprinter. | The printer is not turned on. Turn on the printer. | |
| Press the Power Button of the printer twice to print the QR Code. Scan the QR Code to connect to the | ||
| 3. Connecting to multiple devices | Disconnect your printer from other existing phones. You may only connect the printer to one phone at a time. | |
| You cannot connect to the printer while connected to your Bluetooth earphones. Disconnect from all other devices before connecting to the printer. | ||
| 4. The phones location has not been turned on | Android devices need to turn on their location. | |
| unable to print | 1. Paper comes out without prints | The paper is installed the other way round. The printing surface should be installed facing up. |
| 2. System Bug | Restart your phone. | |
| 3. There’ s a black line on the paper | The paper is stuck, pull out some paper. | |
| 4. The Indicator light is flashing | There s no power. Charge for half an hour. | |
| Reinstall the paper. The paper is not pulled to the output slot. Pull a segment of paper out of the paper output slot. | ||
| Paper jammed in the printer |
1. The paper roll has become loose and causes a jam | Remove the paper holder, manually pull the paper roll tight, and reinstall the paper holder. Or use the paper roll directly. |
| 2. There’s a foreign object in the printer | Open the printer’ s paper compartment and use rubbing alcohol to clean the interior of the printer. | |
| App shows that the printer has run out of paper |
1. No paper comes out | Reinstall the paper. The paper is not extended toward the paper output slot. |
| 2. The sensor cannot detect any paper | The sensor has malfunctioned. Use rubbing alcohol to clean the sensor. | |
| 3. System Bug | Uninstall and reinstall the App | |
| Missing prints | 1. The paper holder is not installed correctly | Reinstall the paper holder according to the paper adapter. |
| 2. The paper Is wrinkled or deformed | Take out the paper and cut off the deformed area. Reinstall and continue to print | |
| 3. The printer’ s cover is not closed properly | Close the printer’ s cover properly using your palm. | |
| 4. The printee s power is too low | No power. Charge before printing. | |
| Set the printing intensity to the highest. | ||
| 5. The paper is exposed to the air for a long time | The paper will expire even if placed inside the machine when exposed to humidity and the air for a long time. | |
| Store unused paper in a sealed bag or container. | ||
| The text on the paper is faint |
Improper storage | Thermal paper should not be glued together. |
| Record your edits before you print. After printing, avoid using permanent markers or rollerball pens on the paper. | ||
| Environmental temperature, humidity, alcohol, sanitizers, sweat, or hand soap can cause the text te fade. | ||
| Store the printing papers away from sunlight in a dry environment. | ||
| After printing, do not store the paper with the printing surface touching another printing surface or plastic surface. | ||
| Please choose self-adhesive thermal paper. Some alkaline-based adhesive will cause the print to fade faster. | ||
FCC Warning
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
The device has been evaluated to meet general RF exposure requirement. The device can be used in portable exposure condition without restriction.
I SE D Warning
IC Warning statement:
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s).
Operation is subject to the following two conditions:
- This device may not cause interference.
- This device must accept any interference, including interference that may cause undesired operation of the device.
Documents / Resources
 | M02 Mini Printer |
References
- User Manualmanual.tools
Porque mi impresora solo funciona jirando el papel asia tras las impreciones salen alrevez
Why is my printer only working when I pull the paper backwards, and why are the prints coming out upside down?
Based on the Phomemo M02 User Guide, your issue is likely caused by the paper being installed incorrectly. Please check the following steps to resolve the printing direction and orientation issues:
If the paper is jammed or not feeding forward, ensure the paper holder is properly installed on the right side and that there is no debris in the paper path.
Note: Thermal printers only print on one side of the paper. If the paper is loaded with the thermal coating facing the wrong direction, it will appear as though it is not printing or only printing when manipulated.
For further assistance, you can contact Phomemo support at support@phomemo.com.
Read the full Q&A page